With the lockdown being lifted in most parts of the country and subsequent resumption of manufacturing operations, the pent-up demand for new supply of warehousing space is bound to increase, states Rajesh Jaggi, Vice Chairman– Real Estate, Everstone Group. In an exclusive interaction with Ajeet Kumar, the expert elaborates that the focus will now be to maintain the highest degree of hygiene and safety standards in the warehouses, a situation of opportunity wherein organised nationallevel players will gain a competitive advantage over the unorganised ones.
rajesh jaggi
launched the Tenant Communication App for easier and faster communication with our customers and responding quickly to their queries/requests. Additionally, we have been maintaining good hygiene and safety standards at all our warehouses for staff and stakeholder wellbeing. We are assuring that everyone wears protective mask and uses sanitisers from time to time. Daily temperature checks are conducted, and all private and transportation vehicles are disinfected while entering the premises. Besides, we regularly sanitise our premises and provide training to create awareness so as to curb the spread of the virus. Going forward, we plan to develop a roadmap for contactless digital operations with the perspective to further enable digital customer experience transformation.
Warehousing is a pivotal link in the logistics sector in India
H
ow has your organisation been providing customer experience during the lockdown? The priority for IndoSpace since the beginning of the lockdown was to ensure accurate planning, robust communication, and seamless execution of operations. All our industrial and logistics parks stepped up to the challenge and designed contingency and operational frameworks to provide solutions to customers promptly. Taking a cue from its international partners, IndoSpace had taken proactive measures to prevent the spread of the 30 |
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virus since the beginning of its outbreak. We prepared, circulated and implemented new standard operating procedures for maintaining smooth operations of our customers. We started periodic communication, which continues till today, about consistency in protocols of international standards that we had set in motion to assure our tenants preventive measures and high operating standards at all times. IndoSpace activated its business continuity plan in the middle of March for retaining the growth, ensuring service excellence and safety and normalising the business sooner as possible. We
The consumer sentiment being low now and considering economic downturn, what will be the scenario of warehousing services in the country in next couple of months? Warehousing is a pivotal link in the logistics sector in India and has been consid-
