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Do you ever settle for less? People often don’t want to rock the boat or make a disturbance. I used to be that way – still am, to some extent. In time, I have learned to speak up more often when I feel it is something that really matters, especially when it comes to inspiring people toward higher standards of excellence.
In a restaurant, for example: If I don’t get what I ordered, or the food is bad, I will let the waitress know and ask for it to be fixed. If I get bad service and they ask me how everything is, I will tell them. If I get seated in a seat I don’t like, I will ask for something better. Don’t be nasty about it, but if you are unsatisfied with something, let the establishment know. You are doing them a favor, showing them opportunities for improvement, being a coach, and more times than not, you will get a better result when you have the courage and integrity to speak up.
frustrated or upset over poor service? So often people will feel frustrated or upset over poor service or a bad product, and just complain about it later to someone else. I’m sure you all know that a satisfied client often commends an establishment, and moves on with their day. Conversely, a dissatisfied client will usually keep mum about an offense, then tell ten people they know (a negative referral). Set the example. Have the courage to speak up. Usually you can end up with more when you ask politely or tactfully express your concerns and ideas for improvement. You will also condition yourself to not settle for your clients’ mediocrity, thereby challenging them to advance, and allowing your coaching greatness to shine. Why settle for less?! Settle for more and DEMAND more.
John Millar Managing Director More Profit Less Time Pty Ltd Australia’s most progressive Management Consulting, Training, Team Development and Business Coaching firm. www.moreprofitlesstime.com
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TAKE THE CHALLENGE This week, pay attention to where you settle for less in your life. You might even want to make a sign for your office or a note card for your appointment book that says: “Are you settling for more?” Use this sign to remind yourself to raise your standards. Whether it is food in a restaurant, the quality of an item that you purchase, or the way you serve your clients, challenge yourself to speak up, ask for what you want, demand excellence, and inspire others to become better.
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The Lanterns, Cape Hauy
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Eddystone Lighthouse, Eddystone Point - Bay of Fires
Hastings Caves State Reserve
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solution in next edition
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Winter 2012 Issue Solution
Australian Government Directory Incorporating Business Australia Make sure you have all of your details in and up-to-date for our 17th Edition!
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