Closing Crime

MFA THE SIS

CLOSING CRIME Helping Chinese speaking immigrants in the U.S. to report crimes easily

MFA Thesis Valerie Huang 1

CLOSING CRIME

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CLOSING CRIME Helping Chinese speaking immigrants in the U.S. to report crimes easily

MFA Thesis Valerie Huang 005

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SCHOOL

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Academy of Art University School of Graphic Design

STUDENT

Valerie Juo-Wei Huang 707-689-2036 www.valerieh.com valeriehjw@gmail.com

INSTRUCTORS

Phil Hamlett Jeremy Stout Sandra Isla

PROJECT NAME

Closing Crime

PRINTER

Blurb

BOOK BINDERY

Blurb

TYPEFACE

DIN Pro

C O P Y R I G H T © 2 015 B Y VA L E R I E H U A N G. A L L R I G H T R E S E R V E D. N O PA R T O F T H I S B O O K M AY BE REPRODUCED IN ANY FORM OR BY ANY ELECTRONIC OR MECHANICAL ME ANS INCLUDING I N F O R M AT I O N S T O R A G E A N D R E T R I E VA L S Y S T E M S , W I T H O U T P E R M I S S I O N I N W R I T I N G F R O M VA L E R I E H U A N G.

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This book is dedicated to my husband Ken. Without all your supports I couldn’t finish all those tasks.

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TABLE OF CONTENTS

01 02 03 04 05

012 - 019 C ONCEP T

020 - 0 35 RE SE A RCH

0 36 - 069 DE V ELOP MEN T

070 - 0 81 GUIDEL INE

0 82 - 109 S OLU T ION

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This graphic design thesis has bound together my cultural background and what I have learned at the Academy of Art University. It can also help more people who can’t speak English well to have a better life in the US. This process book shows the results of what I have done and what I spent time on.

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THE WORLD SUFFERS A LOT. NOT BECAUSE OF THE VIOLENCE OF BAD PEOPLE, BUT BECAUSE OF THE SILENCE OF GOOD PEOPLE. ― Napoléon Bonaparte 012

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CONCEPT

CONCEPT

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CONCEPT

Some of my friends were having the same experience of being robbed in the US. But at that time they didn’t report it to the police.

I saw news that saying that Asian immigrants are likely to be robbed because they tend not to report crimes.

Then when I had my thesis class, instructors asked us to bring some problems that we could solve using our graphic design skills. I brought this up and my instructors thought this could work. I started to do more research about this topic and found more information and news about this issue. That was my first insight. I explored more new ideas from the first insight, and I had enough information to help me get to the next level.

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PROBLEMS

Asian immigrants’ English ability may not be good enough, so the language barrier stops them from repor ting the crimes. Also, some of them are holding a green card, working visa, or student visa.

They are afraid of getting in trouble by repor ting crimes and losing their status. As I obser ved more, I found out this happened especially among Chinese speaking immigrants. Because of their cultural background, it’s hard for them to seek help.

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CONCEPT

“ASIANS WON’T REPORT ANYTHING UNLESS IT IS LIFE THREATENING; THAT’S WHY IT’S UNDERREPORTED.” ― KENNETH K AN

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THERE MAY BE TIMES WHEN WE ARE POWERLESS TO PREVENT INJUSTICE, BUT THERE MUST NEVER BE A TIME WHEN WE FAIL TO PROTEST. ― Eli Wiesel 020

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RESEARCH

RESEARCH

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INSIGHTS

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Asian immigrants are more likely to report serious crimes.

Asian immigrants tend to call their family or friends first when crimes happen.

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Language barriers stop Asian immigrants reporting crimes.

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People afraid of getting trouble by repor ting crimes.

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People don’t think police can help on their problems.

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Some of the Asians go to police stations instead of calling police.

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There are lots of organizations help crime victims, but most people don’t know about it.

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Some of the Asian immigrants don’t know what number to call the police.

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Asian afraid of talking to police.

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Asian immigrants under strong influenced by their own cultures.

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Asian tend to be silence after witnessing a crime.

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Asians hardly revealing their plight at home for fear of shame.

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Asians afraid of being revenged by the criminals.

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Some of the Asians don’t trust police.

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Asian immigrants afraid of losing their immigration status.

I star ted researching af ter decided the topic. I read a lot of ar ticles, news, blogs, and books, and gathered all the information together. Then I found fifteen insights from this topic. I pulled out three the most impor tant insight s and star ted developing strategies and deliverables for those insights.

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RESEARCH

STRATEGY & DELIVERABLE CHART

INSIGHTS

STRATEGIES

DELIVER ABLES & DESCRIP TIONS

Asian immigrants

Language barriers

Asians don’t

report crimes depend-

stop Asian immigrants

trust police.

ing on crime types .

reporting crimes.

Have all

Mitigate

Increasing Asians’

crimes

language

trust on police.

reported.

barriers.

Information system

Visual system

-Website

-Website

-Icons + simple English

-Ads

-Booklet

-Website

-Apps

-Booklet -Apps

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SURVEY

During my research, I did a sur vey to prove my direction was right and my concept was working. I used the Sur vey Monkey ser vice to create the sur vey, and sent the link via e-mail and Facebook to let my friends and people that I didn’t know fill out the sur vey. The results were gathered from random samples through Sur vey Monkey.

31 people took my survey and 75% of them were Asian. The results showed that those insights I had were correct. There were a lot of factors to stop Asians from reporting crimes.

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RESEARCH

75% / 25% About 75% of Asian immigrants do not report crimes because of language barrier.

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70%

About 70% of Asian immigrants say they don’t trust police.

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30%

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RESEARCH

93.5 %

100 %

77.4 % 74.2 %

70.9%

53.6%

38.7%

e Cr e at

H

Fo

rg

im

er

y

y bb

er

t Ro

sa

ul

t nd co

xu

al

As

uc

ft he yT

ti t en Id

Se

Do

m

es

tic

Vi

M

ol

ur

en

de

r

ce

6.5%

Which crimes Asian immigrants will repor t.

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TARGET AUDIENCE

The target audience is mainly age 25 and up Asian immigrants who are strongly influenced by their own culture. They grow up outside of America, and English is not their native language. They immigrate to the U.S. when they are adults. They speak their native language at home, watch their countr y’s’ T V programs, and hang out mostly with people who speak the same language. They are dependent on their family members who can speak English well. When they go out, they need others to translate for them. They can only have really basic conversations with people who speak English. They speak English only when they go out alone.

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RESEARCH

20%

1/5 people speak foreign language at home in the US according to the repor t by the Center for Immigration Study.

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INTERVIEWS

In the beginning of my research, I conducted inter views with people of different nationalities: people from Taiwan, Hong Kong, the Philippines, China and America, who had different culture backgrounds. The results showed that Chinese speaking people were more likely not to repor t crimes. These results gave me a clear direction to go, and let me understand much more about this issue. I learned a lot from those inter views and had a vision of this topic.

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RESEARCH

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I DECIDED IT IS BETTER TO SCREAM. SILENCE IS THE REAL CRIME AGAINST HUMANITY. ― Eli Wiesel 036

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DE VELOPMENT

DEVELOPMENT

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THESIS TIMELINE

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VISUAL RESEARCH

I used yellow, red, and black color palettes because the combination of those colors give people caution feeling. I used a lot of yellow because yellow gives energetic feeling to people. I don’t want to use dark color palettes because crime is a serious topic and my goal is letting people to be fearless to report crimes.

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LOGO EXPLORATION

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ICON EXPLORATION

I want my icons to look friendly but also have a serious feeling. At the beginning, I used ver y bold and round corner on my icons. Round corners did look friendly, but it was a bit too rounded, so it inter fered with the serious feeling.

Also, the different stroke points prevented the icons from looking like a system. So I reduced the round corner’s radius, so they could look friendly, but also serious at the same time. I then kept the same stroke point on ever ything, so everything looked consistent. After I decided the visual style of the icon set, I started drawing the rest of the icons.

Once the style was decided, it was much easier to do the rest, and ever ything kept the same feeling.

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Set One Set One Set One

Set One

Set One

Set One

Set Set OneOne Set One

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BOOKLET EXPLORATION

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WEBSITE EXPLORATION

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WIRE-FRAME

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Sign up / Login

User ID & Password

GPS Tracking

Report Crime

Personal information

Share Location

Families received Panic Alert

Location Info

Settings

Alert

Account

Calling families

Circles

Families

Open a Case

911

Photo taking

Calling 911

911

Police Department Online Reporting System

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APP EXPLORATION

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APP & WEBSITE USER TESTING

I chose to do usability testing for my user testing. Usability testing is used to obser ve users’ experience on how they are using the inter face, and help people to identity which par ts of the inter face are not functioning well.

The reason for me to choose usability testing is because my completed deliverable is website, and I’m also doing App design this semester. Usability testing will help me to find out what are not working on the website and App. Because different people may have different knowledge and experiences for inter face using; it’s ver y common to have design bias. So it’s good for me to obser ve how users are using website and App, then fix the problems as soon as possible.

I did the user testing with people in different ages, and found out elderly were having more trouble on using App. Also the text size was too small for them. Based on the feedback they gave me, I made a lot of changes to suit their needs. I learned different way on designing things.

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ALL MEN HAVE CRIMES, AND MOST OF THEM ARE HIDDEN. ― Maxwell Anderson 070

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GUIDELINE

GUIDELINE

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LOGO

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GUIDELINE

Logo Structure 2X

2X

X

3.5X

2X

5X

X

2X

Minimum Size

0.5”

1.625”

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LOGO DON’TS

It is important that the logo is always displayed correctly.

This includes always using the correct colors, typeface, and positioning of all elements.

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Don’t use transparency

Don’t stretch the logo

Don’t flip the logo

Don’t rotate the logo

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GUIDELINE

Don’t use drop shadow

Don’t change the typeface

Don’t create frame

Don’t use other colors

Don’t change the proportion

Don’t mix colors from

of the logo

the palette

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TYPOGRAPHY

Print Primary

Aa Aa Aa 0 76

Print Secondary DIN Medium ABCDEFGHIJKLMNOPQ RSTUV W X Y Z Abcdefghijklmnopqrstu

中文

LiHei Light (Chinese)

中文

LiHei Medium (Chinese)

v w xyz !@#$%^&*()_+=[]{}\”’;?

DIN Regular ABCDEFGHIJKLMNOPQ RSTU V W X Y Z Abcdefghijklmnopqrstu v w x yz !@#$%^&*()_+=[]{}\”’;?

DIN Light ABCDEFGHIJKLMNOPQ RSTU V W X Y Z Abcdefghijklmnopqrstu v w x yz !@#$%^&*()_+=[ ]{}\”’;?

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GUIDELINE

Web Primary

Web Secondary

Aa Aa

DIN Medium ABCDEFGHIJKLMNOPQ RSTUV W X Y Z Abcdefghijklmnopqrstu

中文

LiHei Light (Chinese)

中文

LiHei Medium (Chinese)

v w xyz !@#$%^&*()_+=[]{}\”’;?

DIN Regular ABCDEFGHIJKLMNOPQ RSTU V W X Y Z Abcdefghijklmnopqrstu v w x yz !@#$%^&*()_+=[]{}\”’;?

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COLORS

Primary Palette

R-254 G-210 B-0 C-0 M-19 Y-100 K-0 HEX # FDD200

R-208 G-14 B-40 C-13 M-100 Y-87 K-3 HEX # CF0D27

R-0 G-0 B-0 C-0 M-0 Y-0 K-100 HEX # 00000

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GUIDELINE

Secondary Palette

R-223 G-220 B-168 C-16 M-10 Y-40 K-0 HEX # DEDCA8

R-24 G-158 B-125 C-77 M-15 Y-60 K-0 HEX # 179D7D

R-29 G-59 B-137 C-95 M-85 Y-13 K-0 HEX # 1D3B89

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ICONOGRAPHY

•

Single color

•

Flat style

Space between parts within an object

Stroke point: 20 pt

Slightly round cornered Round corner radius: 12 pt

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GUIDELINE

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BEHIND EVERY CRIME IS A STORY OF SADNESS. ― Enrique Pena Nieto 082

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SOLUTION

SOLUTION

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BOOKLET

This booklet has both Chinese and simple English instructions to teach people how to report crimes. It also has some useful organizations’ information to let people know where to find help if something happens. All the information is shown in Chinese and English with icons, so it is easier for people to understand better at a glance. The size of the type is big enough for the elderly to read. The booklet is 4x5, so it can easily fit in the pocket for the elderly to carry around.

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SOLUTION

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SOLUTION

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WEBSITE

Closingcrime.info carries information for immigrants to find help easily. It also has some tips for immigrants to know how to deal with crime when it happens. There is a section about police service, to eliminate the fear of the police. There is a list of organizations on the website for the immigrants to get detailed information. This website uses both Chinese and English, so it’s easy for Chinese speakers to read.

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SOLUTION

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SOLUTION

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SOLUTION

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APP

The Closing Crime App helps Chinese speaking immigrants report crimes easily. It can also let their family know where they are when something happens.

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SOLUTION

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Complete the form by recording photo, video or audio to report crimes. Or by simply pressing the SOS button to call 911.

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SOLUTION

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Share your location with people in your circle at anytime, any places.

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SOLUTION

Under emergency situation, you can call 911 instead of calling people in the circle.

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SOLUTION

You can create circles and add people that you want to connect with inside the circle. Let them get notification when you are in the emergency situation.

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Thesis Website

closingcrime.info

Process Blog

https://valeriejwh.wordpress.com