JULY 30 , 2012
Customers accuse banks of unilateral application of charges *CBN bans charges on inter-account transactions, returned cheques By BABAJIDE KOMOLAFE, LAZARUS IBEABUCHI, AHMED IBRAHIM & WILLIAM JIMOH
C
ustomers have accused banks of unilaterally applying charges on their accounts contrary to the directive of the Central Bank of Nigeria (CBN). Meanwhile, the apex bank, in the recently released exposure draft on the Revised Guide to Bank Charges, has banned banks from charging customers for transactions between account with same ownership and in the same bank. It also banned charging of Commission on Turnover (CoT) on returned cheques, as well as charges for account reactivation and re-opening. Vanguard investigations revealed that most banks introduce new charges and
176.15
+2.10
2,335.00
+19.00
22.54
+0.04
CURRENCY BUYING CFA KRONER EURO POUNDS RIYAL SDR FRANC DOLLAR WAUA YEN
0.2674 25.5246 189.8648 242.3401 41.2885 232.9723 158.0645 154.84 231.6635 1.9816 RENMINBI 24.2512
105.89
+0.63
89.48
+0.09
CENTRAL
SELLING
0.2774 25.6071 190.4779 243.1227 41.4218 233.7246 158.5749 155.34 232.4116 1.988 24.33
0.2874 25.6895 191.091 243.9052 41.5551 234.4769 159.0853 155.84 233.1596 1.9944 24.4087
CBN Exchange rate as at 27/07/2012
apply them without notifying their customers or seeking their consent. Bank customers confirmed this to Vanguard and expressed their dissatisfaction. “They just charge me without explanation. I am fed up with them”, said Mrs Adeoti Damilola, an account holder with a bank with headquarters on Akin
Adesola Street, Victoria Island. “For instance, I am billed N200 on the counter charges and N5 per ATM usage. I am also charged on SMS alert messages. Some of these services are free in other banks. I feel bad because I put my money in the bank for them to save, not for them to use for their own purpose. I save money
Daily movement in Nigeria’s foreign Reserves Date
Gross
Liquid
Blocked
7/25/2012 7/24/2012 7/23/2012 7/20/2012 7/19/2012 7/18/2012 7/17/2012 7/16/2012 7/13/2012 7/12/2012 7/11/2012 7/10/2012 7/9/2012 7/6/2012 7/5/2012 7/4/2012 7/3/2012 7/2/2012 6/29/2012 6/28/2012 6/27/2012 6/26/2012 6/25/2012 6/22/2012 6/21/2012 6/20/2012 6/19/2012 6/18/2012 6/15/2012 6/14/2012 6/13/2012
36,403,703,249 36,403,418,310 36,391,121,323 36,365,654,316 36,371,416,240 36,379,100,008 36,420,992,370 36,418,686,770 36,429,710,135 36,450,568,264 36,479,564,300 36,497,704,064 36,508,584,087 36,545,176,505 36,571,697,672 36,529,665,029 36,566,608,821 36,602,741,234 36,718,909,292 36,768,298,167 36,829,232,311 36,886,648,983 36,931,189,425 37,076,904,406 37,136,812,354 37,190,196,510 37,242,250,788 37,276,792,515 37,461,761,514 37,550,571,225 37,591,813,395
35,037,009,683 35,035,992,394 35,022,869,752 34,994,881,189 34,999,638,681 35,006,487,430 35,047,470,798 35,044,778,925 35,054,684,830 35,075,075,141 35,103,634,805 35,120,780,500 35,131,302,305 35,165,982,517 35,191,863,856 35,150,080,184 35,187,500,219 35,224,185,853 35,342,121,916 35,391,994,830 35,453,077,062 35,510,737,613 35,555,551,182 35,702,334,796 35,762,497,019 35,816,409,349 35,868,886,243 35,903,875,267 36,089,263,928 36,177,946,615 36,218,871,756
1,366,693,567 1,367,425,916 1,368,251,571 1,370,773,128 1,371,777,558 1,372,612,577 1,373,521,572 1,373,907,845 1,375,025,305 1,375,493,122 1,375,929,495 1,376,923,563 1,377,281,782 1,379,193,988 1,379,833,816 1,379,584,844 1,379,108,602 1,378,555,381 1,376,787,376 1,376,303,337 1,376,155,249 1,375,911,370 1,375,638,243 1,374,569,609 1,374,315,335 1,373,787,160 1,373,364,544 1,372,917,248 1,372,497,587 1,372,624,611 1,372,941,639
Source: CBN
%
3.76% 3.76% 3.76% 3.77% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.78% 3.77% 3.75% 3.75% 3.74% 3.74% 3.73% 3.71% 3.71% 3.70% 3.69% 3.69% 3.67% 3.66% 3.66%
for them to be giving me interest, meanwhile, they deduct my money at will,” she said. “I am not pleased with their charges,” said Kayode, an account holder with a bank with headquarters on Danmole Street, Victoria Island. “Most of their charges are nothing to write home about. Sometimes, they over-charge me. Not quite long ago, I was double charged/debited on a single transaction. Honestly, I am not okay with the system and something should be done fast. It will be good if the CBN intervenes on the issue,” he stated.
T
wo other customers of the same bank, Chieji Kingsley and Okoye Justina, condemned the charges of the bank as outrageous, saying that they were not pre-informed before charges were deducted from their account. “The bank’s billing rate is outrageous. I wish they will stop billing us and allow us enjoy saving our money with them,” Kingsley said. “There are many instances where they deduct little money from my account without due notification. I feel bad especially when I see that these charges are uncalled for. For instance, recently, I noticed that some money has been deducted from my account without my notification,” Justina added. Kolawole, customer of a bank with headquarters on Ajose Adeogun Street, Victoria Island, said: “Initially, I was not really concerned about the rate they charged. But what I have discovered is that every month, I always receive alert that N100 or N50 is being deducted from my account and they will notify me that it is from the headquarters. I also observe that each time money is paid into my Continues on page 18 C M Y K