BEST CMOs OF INDIA
Mobile Telecom Industry undergoing a big Transformation Anupam Vasudev, CMO – Aircel “Digitisation will be the driving force in transforming businesses and the telecom companies will play signiicant role in fast tracking India towards digitization. India’s mobile telecom industry is one of the most robust industries in the country and has done worked wonders in just over two decades of its existence. The key trends that are expected areas where the mobile telecom industry has made its impact as a key enabler in economic and social development are M-commerce, M-education and M-health. For an inclusive growth, it is important to create content locally since a signiicant part of the population resides in rural India. And to connect rural India, we need a 360 degree approach that involves improving hardware, broadband penetration, creating locally relevant content and improving digital learning skills. Creating local content is the only way to enhance the digital skill of the rural population. The key to a successful Digital India is an effective Digital Rural India. Technology has enabled consumers to avail a host of convenient service from a platform of their choice and also in their preferred time. It has not only helped telecom companies to provide eficient service but also cut down cost. The role of Customer Services is not restricted to solve customer problems, but also drive and strengthen the brand proposition. For Aircel, the key achievements have been to deliver a seamless data network coupled with valuefor-money data products. Riding on the back of some innovative value-for-money and industry irst data products, Aircel has witnessed a signiicant rise in its data revenues. Our unmatched offerings helped Aircel record 60 % data revenue growth and 65% consumption growth in 2015. In addition, we witnessed 104% growth in 3G revenues and 167% growth in 3G users last year. Our products are designed at not only fuelling the internet consumption but also bring more and more irst time users to the 3G platform. First we created innovative products like Pocket Internet to give our customers the taste of mobile internet and then graduated them to highspeed mobile internet with a series of industry-irst innovations like 3G at Rs.9, 1Gb for All, paper data recharges on e-commerce website. These initiatives not only sparked internet adoption among the youngsters but also worked wonders to drive revenue. Since its inception, Aircel has remained consistent on ‘innovation’ and ‘affordability’. Today, Aircel is the fourth largest GSM operator in the country. We are a challenger band and have been credited with pioneering some value-for-money and industry-irst products. We have always believed in ‘doing a little extra’ for the customers and our data plans are tailored accordingly. Our message to the new age data-thirsty customer is plain and simple – ‘Be online with Aircel’.
Printing Industry Evolving to Reach new Heights Balaji Rajagopala , E e ui e Dire tor-Te h olog a d Cha Busi ess - Xero I dia
els, I ter aio al
“India is slowly but surely transforming into a ‘digital’ economy with the government’s ‘Digital India’ initiative. With emphasis right from the top and a structured approach to digitally empower each and every citizen of the country, digitization is touching each aspect of our lives - across governance, utility services, transportation, education, healthcare and banking. The two big trends that we are expecting due to increased focus on digitization include Adoption and growth of technologies like Cloud, Mobility, Analytics and Collaboration tools to stay relevant and organizations taking the paperless path. Today, the printing industry is evolving and customers are demanding newer features which simplify processes for them. Xerox not only tries to address these demands, but also has the capability to go beyond and offer customers products backed by our solutions. Xerox is one of the few companies that has been at the centre of innovation and has launched several game changing and industry first products. As a company, Xerox operates on an indirect business model when it comes to the printing business. Therefore, our channel partners are very important. We have over 150+ partners who are well distributed throughout the country and have put in concerted efforts in strengthening the channel partner ecosystem. We have a strong team and constantly work with one another to ensure wider reach and customer satisfaction. We have brought in several changes to ensure a smoother running of the business and increase efficiency. While letting go of certain programs, we have introduced new ones which carried potential to add further value to our internal and extended teams. As part of our channel partner strategy, we clearly look at various engagements and involvements with our partners. Xerox has rolled out “Expand Partner Meet” that takes place every year in the month of December to frame channel policies. The whole purpose of this partner meet is to involve partners in the strategy discussions to understand and address customers’ needs better as well as to discuss schemes, programs etc. for the next year. We have brought in several new training programs to equip our partners and give them the knowledge necessary to win in the marketplace. Xerox has introduced smart pricing structure to drive growth and increase sales. All of our products, multi-functional devices and digital presses, which were launched last year have received good feedback from across the ecosystem - be it from customers, partners or print providers. We also launched multiple products with standout features to help customers concentrate on "Real Business" and automate workflow processes. The technology business at Xerox has done significantly well in the past two years. Given our growth and increased coverage in the market, we believe our strategies and plans worked and in FY16, we are in the process of further increasing our market presence and strengthen our products and solutions offerings. In FY15, the technology business grew profitably and we are maintaining momentum
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September 2016
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