Patient Nutrition: Di erentiators

People

We hire, train & retain people who care about the patients' nutrition, bringing the human touch. We focus on the e ciency of our people: making sure we have the right people, in the right number to deliver the expected service quality. We include clinical talent in our nutrition programs to ensure we do the right things for patients, but also that we can educate patient and sta .

Design consultancy

We design, execute, and manage renovation and/or construction of kitchens, dining areas and serveries from concept through implementation. Our In-house team of architects, specialist designers and project managers collaborate with our chefs and facilities engineers to deliver aesthetic and operational excellence.

Technology

Sodexo’s Integrated Menu Management & On-Site Delivery Framework is a revolutionary new-age digital process supported the latest technology to deliver robust and cost-e ective food services to our clients. Ensuring food is both nutritious and relevant encourages consumption (which facilitates recovery), accuracy & timeliness promote patient safety & engagement, whilst ensuring nursing is supported.

Creating moments of respite to relax, refresh, and nourish caregivers

Our consumer-centric approach to retail is embedded in insights and customised to meet the unique needs of each healthcare facility. Our solutions support clients in setting up and operating profitable retail areas, while enhancing consumer experience through digitally-enabled cafeterias with a relaxing ambience, and serving tasty nutritious meals.

As a part of our retail responsibility, we ensure all services are fully compliant with ISO & FSSAI guidelines.

We support our clients’ clinical and financial performance across their system of care by:

• Preparing frontline workers who understand and support care teams

• Leveraging data, insights and experience to create custom solutions

• Driving satisfaction, engagement and financial outcomes

Café design consultancy

Custom-designed by our in-house design team to meet clients' infrastructure needs, our retail sector o ers a vibrant cafeteria, quick grab & go, 24/7 vending and convenient mobile cart solutions.

Culinary concepts

We work closely with culinary teams to ensure that the retail propositions are relevant to the consumer demographics being served, that they deliver the right financial outcomes for Sodexo and clients, and that they can be refreshed regularly.

Brand portfolio

In India, we o er YOO retail solutions in multiple formats to suit individual needs of health and care facilities. These should be used when and where the consumer is likely to respond well.

Retail systems

Digitally-enabled cafeteria solutions help to collate data to glean insights about who is spending what, where, and when. We use this data to get a complete picture of consumers, behaviours, spending patterns.

Health and wellness

We have the resources to ensure that contracts, environments and processes are designed to optimise experience and financial e ectiveness. Central control of pricing, merchandising & ranging maximises financial returns enables sta to focus on the consumer experience.

People

Hiring and nurturing retail talent, driving commercial returns whilst creating an inclusive environment. Our people create the right environment and experience for consumers.

Consumer experience

With our understanding of healthcare consumers, we provide varied choice of nutritious menu options for enhancing consumer experience.

Procurement

Our procurement processes are world-class. Our ability to blend local with global allows us to capitalize on opportunities—be it cost, local sourcing, or sustainability in supply chains.

Cleaning & Infection Prevention: Keeping healthcare workers and patients safe

We deploy customised technology, process and trained specialists based on infection risk, to safeguard your patients, employees and visitors

Expertise and experience

Our specialised operational experience allows us to leverage best practices for service delivery to drive results. A thorough assessment process is conducted to understand client needs and uncover new opportunities to optimise productivity. A robust understanding of physical spaces related to cleaning is determined accurately to support levels and flex, as needed.

Labour management and technology

We have strong management talent and skill sets supported by ongoing training and certification. There are ongoing training in cleaning, disinfection and regulatory compliance for consistent quality and predictable outcomes. Also we have, new technologies coming on stream allow for real-time tracking of people and processes.

Innovation and enablement

Our workflow design at site ensures on-going alignment between plan and execution.

We have the ability to respond to unexpected situations (e.g. COVID) quickly, transparently and e ectively and focus on continuous improvement in an environment of ongoing evolution in regulatory measures.

Standardised operating procedures (SOP)

Our SOPs are based on over 30 years’ experience of infection control in hospitals. Developed globally, they are adjusted for Indian environment and cover every type of internal location and asset, as well as the current infection status. This delivers predictable outcomes and allows the flexibility to adjust components quickly, if and when the need might arise.

Technology, information & analytics

We ensure day-to-day management of risk, activity and outcomes using our proprietary IT solutions. These help manage task assignments and also capture hospital reporting on both visual and microbiological standards, with links to ensure we’re tracking the level, type and location of any HAIs. This allows us to look at activity versus risk on a regular basis and to manage outbreaks e ectively, moving resources around a hospital to where they are most needed.

the right talent, continues through appropriate training on tools,

Healthcare Technology Management (HTM):

Ensuring uptime of medical devices

We are a one-stop solution for healthcare technology management to ensure uptime, optimise cost and enhance equipment lifecycle.

We take a comprehensive asset management approach towards system assets to achieve better quality care outcomes and improved financial health. This is done for all of our clients’ in the healthcare technology.

HEALTH

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