Sodexo H&C Brochure

HEALTH & CARE

Your trusted partner in redefining well-being

Delivering compassionate Health & Care experiences. For everyone, every day.

For decades, Sodexo Health & Care services have been working to improve the hospital treatment experience, emphasising keenly on personalised care and comfort.

With the government focusing on elevating care, rising medical tourism and increasing patient expectations, India’s health sector needs more efficient, meaningful Health & Care services.

Sodexo’s new Health & Care model has moved forward to a more evolved philosophy that puts people before anything else.

This new human-centric mission is founded on a deep understanding of consumer needs and our vision to improve the quality of life.

Hence, we strive to deliver a higher level of care and support for your organisation’s patients, caregivers and beyond, every day.

Empowering the Health & Care sector in India

Pan-India

Presence

550+ locations

29 NABH

8 JCI-accredited hospitals

Customised Solutions Global SOPs

Meeting specific needs with tailored technical and financial models

Specialised Team

Expertise in global and local operations

Digital-led Delivery

5000+ healthcare employees, experienced SMEs and strong leadership

Digital tools to automate standards, processes, efficiency and visibility

We are, where we are needed the most Medical colleges Hospitals

Patient Nutrition: Better well-being through balanced nourishment

Good nutrition ensures quicker recovery and is a form of physical comfort through the hospitalisation period. Sodexo provides a range of timely and tasty nutritional services, tailored to meet a patient’s nutritional and therapeutic needs.

Our services address patient nutritional objectives through in-house dieticians and customised solutions. Our team of experts carefully analyse, understand and deliver delicious, wholesome meals to patients based on their distinct health and recovery requirements.

Procurement

• Blend of local and global ingredients.

• Exploring cost-effective opportunities.

• Focus on fair trade, animal welfare, organic and plant-based products.

• Complete focus on ethical and sustainable sourcing.

Digital meal ordering

• Patients pick their own meal options with Sodexo Touch-To-Order.

• Meets the needs and tastes of the demography.

• Reduction in meal error.

• High patient safety that reflects clear clinical diet decisions.

• Service recovery during the patient’s stay enhances experience.

Design consultancy

• We design, execute and manage the renovation and/or construction of kitchens and dining areas in compliance with ISO, NABH, FSSAI etc.

• In-house team of architects, specialists designers, and project managers collaborate with chefs and engineers for optimal efficiency.

People

• We hire, train and retain people who are passionate about patient care.

• Adequate number of staff for every area.

• Expert clinical talent in nutritional programs.

• Regular training and educational programs to keep people up to date with food needs.

Technology

• Sodexo’s Integrated Menu Management and on-site delivery framework ensure efficient food services. It accurately supports food nutrition, nursing, relevance, timeliness and safety.

• The SoCampus all-in-one management app provides users with 24/7 support, bookings, simplified food ordering etc. and enables clients to monitor facilities easily.

Food Retail: Spaces of relaxation and refreshments for caregivers

Through a clear understanding of your needs, we design, create and operate retail areas for healthcare facilities. Each space focuses on enhancing customer experiences for in-staff, visitors, and medical students, creating an oasis of relaxation that delivers delicious, and nutritious meals.

Our solutions also support your organisation’s clinical performance by leveraging data and insights and ensuring all services align with ISO and FSSAI guidelines.

Our services also include an in-room service menu for patients and their families/visitors, a special doctor’s lounge and value-formoney meal options for medical students.

Cafe design consultancy & concepts

• In-house design team to meet client’s infrastructure needs.

• Retail sector filled with vibrant cafeterias, quick grab ‘n’ go options, 24x7 vending machines, and mobile cart options.

• Collaborating with culinary teams to ensure retail propositions are in tune with demographic requirements.

Brand portfolio

Our Aarogyum service delivers delicious, wholesome meals rooted in ancient wisdom and timehonoured Indian cooking techniques.

ASPRETTO is our premium coffee lounge, offering a range of specialty drinks made from the finest Arabica beans sourced from Fairtrade-affiliated suppliers.

Our YOO retail solutions in India offer nutritious bitesized snacks and complete meals for health and care facilities.

Food & You is a specially designed meal service that combines fun activities like food promotions, games, events with healthy food options for resident campuses.

Ancient Wisdom for Modern Nutrition

Client benefits

• Improved efficiency through automation of tasks such as ordering, inventory management that strengthen data-driven decisions.

• Enhanced customer experience through digital menus, online ordering, and personalised recommendations.

• Digital systems can reduce labour costs, lower food waste, attract more customers, promote upselling and cross-selling, and enable better communication.

Procurement & digital systems

• Total focus on locally sourced, sustainable food procurement processes for all retail and nutritional services.

• Cost-effective, tailored meals at affordable prices for caregivers, and visitors alike.

• Digitally-enabled cafeterias help to collate data on spending habits, customer behaviour etc.

People & consumer experience

• Driving commercial returns through hiring and training expert retail talent.

• Inclusive environments and teams that focus on creating mindful consumer experiences.

• Diverse choice of menu options, all focused on nutrition and healthy ingredients.

Cleaning Services: Elevating standards of sanitation and protection

We, at Sodeoxo, understand the importance of maintaining a visible and microbiologically clean environment for your health organisation. Our cleaning, laundry and housekeeping services work to ensure cleanliness and safety are upheld on all levels of your facility, at all times.

How we do it

• Constant training supported by best practices and tools like UV disinfection.

• Mapping of critical, semi-critical, and non-critical areas for cleaning and equipment deployment.

• Measuring performance metrics like spillages, cleaning frequency, etc.

• Proper procedures in place for waste disposal.

• Regular safety, and hygiene training to drive efficiency and reduce contamination.

Environmental Infection Control: Creating contamination-free spaces of care

Proper infection control is an extremely vital aspect of healthcare institutions, now more than ever.

Our multi-tiered approach to pathogen identification, monitoring and removal works to ensure safety and cleanliness at microbiological levels, especially in critical areas.

Our operational process, people & more

• Use of right cleaning supplies, chemicals, and active ingredients.

• Certified experts trained in global standard operating procedures with over 30 years of experience in infection control.

• Efficient multipronged approach towards pathogen removal and disinfection, thereby reducing the risks of hospital-acquired infections (HAI).

• Regular training, educating and empowering teams on infection control.

• Implementation of disinfection robots using pulsed UV decontamination processes.

• ATP swabbing and visual audits as well as Black Light audits.

Laundry Services:

Constant supply of clean linen, at all times

Our services also execute impeccable cleaning of linen for each room and ward in your healthcare establishment. Special care and quality standards are in force to ensure a constant supply of fresh, clean linen, sheets and more for all needs, at all times.

Our solutions & processes

• Clear classification into soiled, infected, and foul linen for efficient laundry management.

• Proper collecting, sorting, transporting, washing, drying, disinfecting, ironing and restocking of linen for every ward.

• Use of only safe and certified chemicals, detergents, bleaches, and wash formulas.

• Appropriate wash procedures at adequate temperatures to maximise the life of linen and machines.

• Global best practices for operational efficiency and linen processing.

• Organised clothes tagging system for proper segregation and reinforcement of infection control.

General Duty Assistant (GDA) Patient Transport: Moving and supporting you at every turn

We utilise the latest technology to deliver a high level of care and comfort for all your transport needs. Our team is trained to handle the transport of patients, reports, medication, samples and minor equipment.

What do we do?

• Patient admissions and discharge

• Patient transfers

• Patient pickups and returns

• Patient assistance

• Delivering and returning equipment

How do we do it?

• Advanced technology and transport software to quickly assign tasks.

• A highly trained central team that prioritises safety and comfort.

• Reduction in wait time and increase in efficiency.

Maintenance of Bio-medical Equipment: Enhancing the efficiency of medical equipment

Sodexo leverages nearly two decades of global experience in managing medical equipment and assets. Our services ensure uptime, optimise cost and enhance the life cycle of your medical equipment. Additionally, as members of ECRI, we are always up to date with the latest products, upgrades, hazard alerts, and product recalls.

What do we do?

• Daily 24/7 service coverage.

• Onsite and offsite deployment of qualified experts.

• Patient equipment management solutions (PEMS) - collect, clean, disinfect and distribute medical devices.

• Consolidation and centralisation of all services and contract management.

Sodexo HTM App

Our specialised mobile app is a one-stop solution for all your medical equipment services. Through this, we ensure cutting-edge technical services and unbiased assessments at competitive rates with quick response time.

• Asset tagging

• Breakdown maintenance

• Preventive maintenance

• User training

• Calibration of equipment

• Installation/relocation/ dismantlement of equipment

“Sodexo has been our preferred partner for Food, Housekeeping and Laundry Services since its inception in 1998. Their role in helping the hospital achieve Patient Satisfaction Goal is commendable. Sodexo team has been working cohesively with the hospital team to implement best practises and technology to achieve healthy outcomes for our patients, staff and visitors.”

Mr. Ajay Kumar Pandey VP, Lilavati Hospital & Research Centre

Our Accreditations

Client Testimonials

“I would like to place on record that Sodexo - Healthcare India has been catering to the needs of MIOT Hospitals for the past 20 years and I would like to congratulate them for partnering with us till date. They cater food for all our occasions like Conferences, Press Meets, VIP Lunches, Foundation Day Programmes (Founder’s Day) and Daily Patient Diet and they have been quite phenomenal in their work”.

Mrs. Mallika Mohandas Chairman, MIOT Hospitals

“Delighted to have Sodexo as Food and Beverage partner at Goa Medical College. They have been playing a pivotal role in transforming and redefining, how food services are delivered holistically in a Government Medical College and Hospital by addressing unique needs of Patients, Staff, Students, and Visitors. This unique PPP model can be replicated to other states as well where the need for Quality Food services provider has largely remained unaddressed.”

Shri. Vishwajit P Rane Hon’ble Health Minister, Goa