Multi-Family Vendor Guide - St. Louis Edition Summer 2021 Issue by VendorGuide

MULTI-FAMILY St. Louis

SUMMER 2021

PROFESSIONAL SERVICES & SUPPLIERS ONE CARDINAL WAY

VILLAGES OF TWIN OAKS

5300 CENTRE APARTMENTS

1400 RUSSELL APARTMENTS

Learn more on page 20-21

ST. LOUIS APARTMENT ASSOCIATION OUR MISSION SLAA is the active voice of a unified group of multi-housing and supplier professionals committed to providing full service educational solutions, legislative action, industry resources, networking, and best practice sharing, while supporting local charitable causes.

NETWORKING

EDUCATION

VendorGuideUSA.com

Every year we put on multiple Signature Events for all of our members to meet and grow relationships.

+ 0 0 81,0 Units tal n e R

Throughout the year we offer several seminars, webinars, and credential classes for all of our members.

LEGISLATIVE We keep members informed of proposed changes in laws that will directly affect their properties.

WWW.SLAA.ORG (314) 205-8844 INFO@SLAA.ORG

JOIN US TODAY!

KEY MANAGEMENT SYSTEM

KeyTrak ��14-15

ACCOUNTING

LAND MANAGEMENT

AIR FILTERS

LANDSCAPE

ANSWERING SERVICE

LEASING

APARTMENT ASSOCIATION

LOCKSMITH

No Limits Land Management �� 36

Estes Accounting �� 23

Brake Landscaping �� 32

Second Nature ��8

Apartment Leasing Solutions �� 33

Hello Spoke �� 35

Top Global Locksmith �� 34

SLAA ��2

ARTICLES

Locker Solutions: Simplify Life for Residents and Staff �� 4-5 How To Identify If Your Collection Process Needs To Be Revised �12-13 Does Your Key Management Get A Passing Grade? ��14-15 Conflict Resolution: Re-Imagining St. Louis ��16-17

MAIL SERVICE

Luxer One �� 4-5

MAINTENANCE SUPPLY

Chadwell ��37

BUILDING SUPPLY

C Bennett ��10-11

PAINTING

Beckner Painting �� 28

BULLETIN BOARD ��26-27

PLUMBING

SC Jetting �� 40

CARPET CLEANING

Sams Carpet Cleaning ��7

PLUMBING SUPPLY

Milford Plumbing Supply �� 39

CLASSIFIEDS �� 46-47

PURCHASING

CLEANING

Tidy B Cleaning ��9

PAS �� 29

COLLECTIONS

REMODELING

CONCRETE

RESTORATION

Consumer Collection ��12-13 United Credit and Collections INC �� 38

STL Building and Remodeling ��41

Eco-Tub Restoration �� 43 Venturi Restoration �� 42

Aim to Amaze ��6

ROOFING

FILTRATION

Bone Dry Roofing �� 44

Water Guardian ��18-19

HAULING

SOCIAL

Results Repeat �� 25

We Haul ��24

TECHNOLOGY

INTERIOR DESIGN

Sharon Chapman Design �� Front Cover, 20-21

PAS �� 29 Hello Spoke �� 35

TREE SERVICE

Aim to Amaze Tree Service �� 30-31 Gamma Tree �� 45

PUBLISHERS Michael Peterson Brooks Peterson ACCOUNT EXECUTIVE Brooks Peterson ART DIRECTOR Lisa Huntley

VendorGuideUSA.com

Volume 2, Issue 3 Welcome to the St. Louis Vendor Guide. The publisher accepts no responsibility for errors in, or omissions of content. Circulation: The Vendor Guide is direct mailed quarterly to hundreds of multifamily professionals throughout the St.Louis area. If you would like to advertise or if you have any questions please contact Michael or Brooks Peterson. To be added or taken off the mailing list please email repetemarketing@gmail.com. By-line articles are published with permission of credited copywriters or advertisers. Publisher accepts no responsibility for any errors or omissions on any content or articles in the magazine or online. Advertisers give the publisher permission to use and publish photos both in print and online at www.vendorguideusa. com and www.repetemarketing.net. Advertisers special offers or discounts are at the discretion of the advertiser and are subject to change without notice. The publisher is not responsible for any offers made by any advertiser in this publication. All rights are reserved by copyright, 2020-2021. Vendor Guide Magazine 15650 Summer Lake Drive | Chesterfield, M0 63017 | P: 314.496.5350

MAIL SERVICE

LockerSolutions:

BY DAVID SCHELLER Online shopping used to be the future. It is now the present state of affairs. Online retail sales have more than doubled over the past four years. They are expected to rise by more than 50 percent by 2023. Unfortunately, this trend had created a great problem for the multifamily residential industry. Staff who would rather spend their time leasing and managing must now also manage a relentless influx of daily packages. Many apartment community offices simply haven’t got the space for so many parcels! And residents looking forward to enjoying their most recent purchases are often disappointed to return home to find the office closed and locked. There is a simple solution: Locker Solutions, whose secure and user-friendly Luxer One package rooms and locker systems make accepting deliveries and picking up packages as simple as walking up to them. Making life easier for apartment management teams is no new mission for Craig Meddin, who founded his Locker Solutions division in early 2016. Back in 2000, Craig founded Postal Solutions (parent company of Locker Solutions), which currently provides daily mail and package management for over 100,000 student housing residents nationwide. Adding a partnership with Luxer One, for both conventional and student housing communities was the next logical step. “In 2011 we saw that package delivery to apartment residents was increasing exponentially,” said Craig. “We recognized a huge opportunity to better serve multi-family communities, which were just beginning to see an increase in residents’ package deliveries. We spent the next three-years searching for the ideal partner, and we found that in Luxer One. We have now installed more than 500 of their high-tech package rooms and delivery locker systems throughout the United States.”

VendorGuideUSA.com

The Luxer One locker system can be quickly installed indoors, or outdoors where the weather can do virtually nothing to harm its thick, galvanized steel construction. The American-made Luxer One system is also available as a monitored package room within

Electronic Lockers and Package Rooms That Simplify Life for Residents and Staff

any apartment building, and the Luxer Kiosk offers the same convenience using an exterior door (keeping 100% of packages out of your leasing office(s)). Even perishable goods such as flowers, medications, and meal kits can be kept fresh until their recipients’ arrival thanks to the addition of the (American made True® brand) Luxer Fridge. A Luxer One system’s versatility and durability are far from its only features. “We were especially drawn to Luxer One’s user-friendly design and unparalleled customer service.” A resident who receives a package delivered into a Luxer One system (room or lockers) will know the instant their package has been delivered and to which compartment. The resident only needs to enter a one-time six-digit code, or scan the QR code from their phone to accept their package from the system. Residents can also accept delivery via the Luxer One app and watch as locker system’s package compartment automatically opens on their arrival. “Each Luxer One system includes a video camera – installed overhead to monitor the system (or within the Luxer Room). The camera(s) provide the greatest security, and it also lets Luxer One’s U.S.-based support team assist residents 24/7, as they can see the system and can watch the recorded footage at the time of delivery. Around-the-clock monitoring helps residents in more ways than you might expect, including Luxer One’s own video researchers who can quickly assist residents – freeing the office team of additional workload. “This eliminates the need for calls to property management, which saves our clients a great deal of time!” “I believe it is just as important to deliver instant customer service to Locker Solutions’ own clients as well our 22-year old Mail Management division’s clients. That same multi-decade level of superior customer service is important to all of us and has never wavered.” Are you tired of accepting and delivering packages to your residents? Give them a better experience, reduce your time and headaches spent on package deliveries, and add an amazing touring amenity – by installing a Luxer One system today. Call us at 866.378.8157 or visit mailandpackages.com to find out more!

S Y S T E M T Y P E S AVA I L A B L E : Indoor Package Lockers Indoor Package Room Contactless Delivery

Outdoor Package Lockers Outdoor Package Room Refrigerated Lockers

MAIL SERVICE

ü ü ü ü ü ü ü Official AppPartner

Tom Oros, Division Sales Manager tom@mailandpackages.com

314.379.2311

866.378.8157 | mailandpackages.com

VendorGuideUSA.com

Your St. Louis Luxer One Team!

CONCRETE

PROFESSIONAL CONCRETE SERVICES We ensure your outdoor dreams become a reality with quality outdoor services. Concrete Design u Concrete Build u Patios & Walkways Sidewalks & Driveways u Stamped Concrete

636-671-0429

VendorGuideUSA.com

Monday – Friday | 7am – 4pm aimtoamazeoutdoorservices@gmail.com

CARPET CLEANING

VendorGuideUSA.com

AIR FILTERS

HVAC Asset Protection

Protecting Your Assets and Creating Additional Value

Exact quantity and size of filters required for a change-out are delivered to your building(s).

Filters are delivered on a schedule that you choose, acting as a physical reminder to change them.

Reduce Capital Expenditures

Fiberglass filters have to be changed every 30 days to ensure efficiency and protection

Extend the lifespan of your HVAC units

They offer little protection on particulates that damage your HVAC system

*Based on partner data & reporting

Why Property Managers Love Second Nature VendorGuideUSA.com

Stop Using Fiberglass Filters

Reduce HVAC related maintenance calls up to 15%* (approx $380 per repair) ex: HVAC lasts 12 years - $330 per year to cover asset HVAC lasts 8 years - $500 per year to cover asset

Our filters are true 90-day pleated filters, made in the USA.

Fiberglass contains formaldehyde

Easy To Implement Send us your air filter sizes and quantities

Decrease in HVAC related work orders

Create your customized delivery schedule

Working HVAC units lead to happier tenants and more renewals

Choose a first delivery date

Advertising allergen free living conditions Free up storage space taken up by filters

Never worry about filters again!

Learn More!

Ensures filters are being changed out on time throughout all their buildings

try.secondnature.com/multi-family

5-15% reduction in tenant energy costs

800.308.1186

CLEANING

Busy as a

Bee.

When our cleaning specialists arrive at your property, you’ll experience a carefully orchestrated cleaning routine you will truly appreciate! We know how to make your building shine!

tidyB.com

info@tidyB.com

57 Spring Terrace Ct. St. Charles, MO 63303

VendorGuideUSA.com

314.229.0390

Specializing in Move In/Move Out Cleanings, Building Maintenance and Construction Cleaning

BUILDING SUPPLY

YOUR ONE STOP SHOP For all your Multi-Family property needs!

SALES • SERVICE • INSTALLATION

VendorGuideUSA.com

OUTDOOR LIVING

APPLIANCES

SHELVING

BUILDING SUPPLY

MIRRORS

SHOWER DOORS

ADA COMPLIANCE

Contact Meghan Estes at (636) 379-9886 cbennett.net

VendorGuideUSA.com

For over 40 years C. Bennett Premium Building Supplies has been a trusted partner of many of St. Louis’ finest property managers and multi-family contractors. You can rely on C. Bennett to provide quality products and installations at competitive prices. Whether you need one replacement refrigerator or one hundred for your next project, let C. Bennett show you why our motto says it all — “Easy To Do Business With”

COLLECTIONS

DON’T LEAVE MONEY ON THE TABLE

RESOURCES. REPUTATION. RESULTS. Call us today for more information

CONSUMER COLLECTION MANAGEMENT, INC. 800-325-6611 | 314-432-2430 info@consumercollection.com

VendorGuideUSA.com

www.consumercollection.com

ARE YOU USING A COLLECTION AGENCY? We encourage every landlord/management company to utilize a reliable collection agency to handle delinquencies, as soon as 15-30 days from moveout. Letting professionals take over the job in a timely manner will increase chances for collectability and allow your manager to focus on current/new residencies. Bad debt is a part of every business… and bad debt is our business!

COLLECTIONS

HOW TO IDENTIFY IF YOUR COLLECTION PROCESS NEEDS TO BE REVISED

DOES YOUR AGENCY HAVE RESOURCES TO MAXIMIZE RESULTS? • Technology • Skip Tracing • Credit Reporting • Legal Options • Support Team DOES YOUR AGENCY COMMUNICATE WITH YOU? Communication is key with every business relationship. It’s important to understand the expectations on both sides of the table for the partnership to be successful. • Monthly Reports • Data Analysis • Site visits • Educational workshops DO YOU FEEL LIKE YOUR AGENCY IS THE BEST FIT AND HAVE THEY IMPROVED YOUR PROCESS? Choosing the right collection agency to the fit the needs of your organization is not always easy. The recovery process is often not immediate and can take an average of 12-18 months to finalize an account. Allow at least two years for your agency to show results and take the time to understand the processes and resources your agency has in place, to determine if they are a good fit for you and your team. CCM stands out due to our “hands-on” involvement with each management firm. Upon request, we will review internal procedures and help to streamline the moveout and collection process. From file placement all the way to resolution, the process should be standardized and efficient for all parties.

If you answered no to any of these questions, you could be leaving money on the table. Delinquency does not end at the time move out and you shouldn’t have to work on chasing those dollars. CCM offers robust skip tracing and collection services so you can focus on what you do best – all for an industry low fee.

RECOVERY YOU CAN COUNT ON! • PROVEN COLLECTION TOOLS & METHODS • CUSTOM PERFORMACE REPORTS • FEES CONTINGENT UPON COLLECTION • NO ANNUAL SETUP COSTS OR CANCELLATION FEE • SYSTEM INTEGRATIONS: VendorGuideUSA.com 13

KEY MANAGMENT SYSTEM

HOW TO AVOID A MESSY KEY SITUATION By Carl Hanly, CAS, KeyTrak

Are you struggling to sort out a messy key situation? Whether it’s a master key system that’s racking up locksmith costs, a pegboard and logbook you can’t reconcile, an electronic key control system that doesn’t come with the training and support you need, or a smart lock system that’s more time-consuming to manage than you anticipated, managing access to residents’ homes can feel daunting. If you want to improve key security at your property, start with these steps: • Be Cautious with Master Keys — Avoid using master keys as much as possible, especially for routine tasks such as showing units and performing repairs. If you use master keys for emergencies, lock them up securely. These guidelines also apply to smart lock tokens that function like master keys. • Keep Accurate Records — Key activity reports don’t just help you cut down on lost keys. They can also help you look into allegations about improper key use. Every time someone removes or returns a key, record their name, the date and time, who removed the key, and their reason for using it. • Minimize Manual Steps — If people have to complete manual steps such as updating a logbook when removing a key, they’re more likely to make mistakes. • Control Key Access — Store keys securely in a locked key control system to restrict access to authorized employees only. It’s easy to know what you should do to improve your key security, but how do you make it happen?

Find the Right Key and Access Control Method First, let’s talk about the most common key control methods apartment communities use.

VendorGuideUSA.com

Master Keys

If you use master keys, it’s challenging to track key use, which is a liability for your property if there’s a security breach. For example, if someone removes a master key to enter apartment #221, you can’t prove they didn’t use the key to instead enter apartment #102. Also consider the overhead and cost of rekeying every unit if a key goes missing. Manual Process If your property has a limited budget, you might gravitate toward a manual key control process, such as a pegboard or wall-mounted metal cabinet, since

it requires minimal upfront investment. However, this method of storing keys isn’t secure — anyone can remove a key from a hook or pry open a cabinet. It’s also difficult to keep an accurate key log since employees have to manually update a logbook or spreadsheet. Electronic Key Control Systems Electronic key control systems store keys in wall-mounted panels or electronic drawers. They’re controlled by a central operating system running key control software that electronically records when a key is removed. By automatically recording an audit trail of key use and allowing managers to set up user permissions, the systems reduce the likelihood of human error (as long as they don’t require manual steps like scanning key tags). If they’re made of sturdy materials such as thick glass or tamper-proof steel, they also provide more physical security for keys than pegboards or basic metal cabinets. The biggest drawback is the learning curve, but many systems are intuitive, and a good technology partner will offer training. Smart Locks Smart locks allow residents to unlock their doors with codes, fobs, or their smartphones. They’re becoming more popular due to the lower lockout risk and the ability for residents to remotely grant friends and family access to their units. In addition, property managers can track who’s accessed each unit and when, and even offer self- guided tours to prospects. Electronic locks may have some perks, but they require more administrative effort than you may realize. Some systems, for example, offer the option to use traditional metal keys as backups in case the smart lock system goes down, which means the property needs a way to manage physical keys. Even if the system is 100 percent keyless, it may come with security tokens such as key fobs or cards. Programming these tokens can easily become a full-time job, which has led some apartment communities to program master versions of their security tokens. This practice is no different from using master keys. One solution to this issue is to program a token for each unit in advance and manage them with an electronic key control system. Sorting out a messy key situation can seem overwhelming, but it’s worth it to protect your residents, increase your efficiency, and reduce your liability. To evaluate how well you’re managing your keys, visit keytrak.com/quiz.

KEY MANAGMENT SYSTEM

VendorGuideUSA.com

I thought I knew it all... Over 30 years in the housing industry taught me that you learn something new every day. Each week brought with it new challenges and surprises. Some, more difficult than others. I used to dedicate an inordinate amount of time to resolving interpersonal disputes between my tenants and even my employees. These disputes took so much of my time. But what choice did I have? Who else would be the voice of reason when my tenants were fighting? How was I supposed to resolve my employees’ disputes AND grow my business? There were simply not enough hours in the day to do it all. Enter the Conflict Resolution Center-St. Louis (CRC-STL), a nonprofit organization that provides dispute resolution services to landlords and property managers. About a year ago, I joined the CRC-STL team, bringing my past landlord experience and perspective. I’ve now seen firsthand just how much dispute resolution benefits tenants and even the smallest landlord. I only wish that they were around when I was a property manager.

rent, payment plans, rental assistance opportunities, the safety of the units and more. In addition, in some cases, we were able to provide rental assistance to ensure agreements succeeded. We work to bring our communities together. Our mediation services are provided to St. Louisans to address a wide variety of disputes from barking dogs to accusations of police misconduct.

What We Do Through mediation, consultation, and education, CRCSTL can help with a variety of disputes: • Workplace Disputes (employee/employee, employee/ supervisor, business/business) • Landlord/Tenant Disputes (payment plans, repair plans, structured moveout, applications for rental assistance, etc.) • Neighborhood and Community Disputes (barking dogs, noise complaints, parking disputes, etc.) • Citizen/Police Disputes, and More!

Our History CRC-STL was founded in 2017 in response to the unrest in Ferguson, in an effort to support the citizens and businesses of St. Louis City. In 2020, at the height of the pandemic, we launched the Eviction Prevention Mediation Program. To ensure families can stay in their homes and their landlords were not unfairly penalized, we mediated conversations between tenants and landlords to discuss

Before CRC-STL, what I thought I knew about mediation revolved around custody discussions during my divorce. I didn’t know mediation was a tool for regular folks and businesses to resolve conflicts in a confidential setting, avoid costly litigation, and guarantee accountability. Boy, do we need that today. Sometimes I think those in Washington could use some nice neutral, peaceful mediation… CRC-STL defines mediation as a process in which a neutral person helps create a space where individuals who are in a disagreement can identify the conflict and peacefully discuss solutions towards a long-lasting agreement. Mediation is not the opposite of legal services, but rather an experience that gives each party the ability to voice their opinions and rebuild relationships outside of a legal setting.

VendorGuideUSA.com

regarding rental arrears, evictions or lease terms.

At the beginning of a mediation, a mediator will establish ground rules and a code of conduct, including rules regarding confidentiality. And before the mediation officially begins, the mediator will have the participants agree, in writing, to follow those ground rules. During the course of the mediation, each participant will have a chance to share their perspective. The mediator will then work with the parties to develop solutions and, in some cases, an agreement between the participants on how they want to proceed in the future. Our mediations generally last between 1 and 2 hours. At the end of a mediation, if the parties have an agreement and if the

314.255.7449 | crcstl.org info@stlresolutioncenter.org

parties want it, the mediator will memorialize the agreement in writing. The parties will then sign it and leave the mediation with a document in hand. In addition to mediation services, CRC-STL can train employees on conflict resolution and de-escalation techniques. We can also educate people on how to go about getting a dispute mediated.

Why Mediate? There are a number of reasons to mediate a dispute. Mediation allows you a chance to be heard, and it provides you an opportunity to have a voice in the outcome of your dispute. Mediation gives participants the tools to empower themselves and the tools to communicate with one another should they have a different issue in the future. In a workplace context, meditation boosts morale. In a neighborhood or housing context, it fosters harmony. I see people resorting first to legal action without considering their alternatives. But we all know that legal action can result in heavy expenditures, extensive time commitments, and the possibility of an unsatisfactory outcome. Mediation can avoid this altogether and is a great first step to resolving a dispute. have partnerships and resources that we can direct them to. This organization fills my heart. My time with CRC-STL has proven to me that conversation goes a long way, and mediation goes a long way to making those conversations productive and healthy. I can’t imagine a better solution for a dispute between some tenants over noise or some employees who can’t seem to agree on who gets what shift, and when. I would highly recommend landlords and small businesses consider using CRC’s services anytime you have conflict or disagreement issues, whether it’s with another contractor, employees, supervisors, tenants or your tenants with other tenants.

Find Out More To learn more about the CRC-STL, visit us online at crcstl.org or contact us at 314.255.7449. If you have a case you think would be appropriate for mediation, visit crcstl.org/intake.

How It Helps...

314.255.7449 | crcstl.org info@stlresolutioncenter.org

VendorGuideUSA.com

What I find most heartwarming about mediation is its ability to re-open the lines of communication between participants. Many who participate in mediation, be it landlords or tenants, can be embarrassed or apprehensive about opening up. Mediation creates a safe space for them to do so. We’ve found that many landlords are open and receptive and more than willing to help their tenants, keeping a secure roof over their heads. Many tenants want to honor their lease but are sometimes in need of clarity or guidance on how they can do so. CRC-STL’s holistic approach has allowed me the opportunity and time to work with tenants and offer them other resources during our conversations. Some were looking for utility assistance, childcare, or even employment help. We

Sheila Webster is the Intake/Fundraising Coordinator at the Conflict Resolution Center-St. Louis. After a long career in the corporate world, the uncertainty of 2020 allowed Sheila to pivot her time and energy to the nonprofit sector and do work that is good for her heart as one of the first points of contact for clients of CRC-STL. She is excited to be a part of the amazing and growing CRC-STL organization.

VendorGuideUSA.com

FILTRATION

Contact us today to find out how to create an IMMEDIATE income stream from your property to you on a monthly basis and deliver clean and pristine water to your residence.

500 units x $30/month from each unit = $15,000 per month generated to owners $180,000 annually generated to owners

VendorGuideUSA.com 19

INTERIOR DESIGN VendorGuideUSA.com

Step up your game by adding an interior design package for your move-ins!

Now offering packages “rental” or “purchase” including furniture, housewares, accessories and more. We assist management companies by updating with high quality to allow them to leverage the highest leasing dollar possible.

INTERIOR DESIGN

636.898.1070

VendorGuideUSA.com

SharonChapmanDesign.com

INTRODUCING

Simply Social Business owners know how important their presence is on social media. Most companies devote resources to manage their Facebook or Instagram accounts with no real direction in mind. Some employ full time staff to keep up with the demand that social media requires. Too often these positions also have other responsibilities and social comes last or as an afterthought.

Maintaining a positive presence on social media takes commitment and consistency in posting fresh and relevant content. This requires research and expertise to do effectively. Unfortunately, most of the time, that comes with a hefty price tag, but not with RepeteMarketing.

INTRODUCING

Simply Social offered by RepeteMarketing

Social Media done right.

VendorGuideUSA.com

Introducing Simply Social. Our talented team of writers will create unique content, catered specifically to impact your business and grow your presence and increase ROI. We specialize in customized content and frequent postings on multiple platforms at great rates.

You no longer have to choose between quantity and quality. Simply Social is just that... and just what you need, right when you need it.

Let’s get social! RepeteMarketing.net 314.496.5350 RepeteMarketing@Gmail.com

PROMO PRODUCTS & MORE!

GOT MOVE-IN GIFTS?

REWARD YOUR RESIDENTS!!

Estes Accounting is a professional accounting and bookkeeping solutions firm committed to excellence. This company was built to help small and mid-size businesses meet their accounting needs with reliable, timely information.

Contact me today! Kimberly Estes (314) 283-1491 Kimberly@EstesAccountingLLC.com St. Louis, MO 63146

“Keeping your finances in check, while you grow your business!”

www.EstesAccountingLLC.com

VendorGuideUSA.com

 Professional - Skilled in increasing the accuracy and efficiency of your financial reports.  Transparent - I work to make sure you are informed and educated about the solutions that are presented.  Reliable - I provide accurate solutions to increase financial productivity.

ACCOUNTING

ESTESACCOUNTING

HAULING

WE HAUL

Call Us For a

0 0 0 2 . 6 0 3 . 4 1 3

DUMPSTER SERVICES

We Deliver!

Your Multi-Family Hauling Specialists. At We Haul we pride ourselves on our timeliness. Delivery/Pick up/Availability/ Same Day/Multiple Trips...we have you covered. Our drivers are professional and reliable. Great rates. Exceptional service.

VendorGuideUSA.com

We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We provide assistance in helping you decide what is the best size for your job. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, sameday delivery. Most of our dumpsters have rubber wheels, and we are continually improving our equipment. For our dumpsters that do not have rubber wheels, we always put plywood down to ensure that no damage occurs. Our attention to details is second to none, as we are a smaller operation that continues to grow.

Please give us a try! WeHaulDumpsters.com

! Quote Today

We Haul Dumpster Rates 10 Yard

starting at $200

15 yard

starting at $250

20 yard

starting at $275

30 yard

starting at $385

Servicing St. Louis & St. Charles Counties in Missouri and St. Clair and Madison Counties in Illinois.

SOCIAL

Looking For a New Digital Marketing Strategy? Reach out to Results Repeat today for a FREE Marketing Evaluation

Results Repeat has been creating award-winning multifamily marketing campaigns since 2002. Our expert team creates an affordable, results-centered digital marketing strategy to increase your leads and leases. Reach out today for a free marketing evaluation!

SPECIALIZING

WEB DESIGN &

IN MULTIFAMILY

DEVELOPMENT

PAY-PER-CLICK

REP. MANAGEMENT

GOOGLE ADS*

SOCIAL MEDIA*

SEARCH ENGINE

OPTIMIZATION

MARKETING

CONSULTING

ResultsRepeat.com 610.906.7514 | michele@resultsrepeat.com

VendorGuideUSA.com

*some services provided in conjunction with sister company Respage

BULLETIN BOARD

OUTDOOR SERVICES

O U T D O O R S E RVI C E S

TREE SERVI CE CONCRETE LANDSCAPI NG OFFICE 636-671-0429 FRANK JERCA - Owner aimtoamazeoutdoorservices@gmail.com

CELL 314-220-5285

www.aimtoamaze.com

FITNESS

RESTORATION

ACCOUNTING

TREE SERVICES

TREE EXPERTS

314-725-6159 Tim Gamma

B.S. Horticulture Board Certified Master Arborist MW-0117B

VendorGuideUSA.com

ad our

NCE

19 5 4

here

son eter P s k 50 Broo Call 4.496.53 1 3

P.O. Box 16103 Clayton, MO 63105 tim@gammatree.com www.gammatree.com

BULLETIN BOARD

COLLECTIONS

FURNITURE

FILTRATION

BUILDING SUPPLY

JOSEPH BEILE Owner

WATER GUARDIAN

636-346-1015 beilejoe@yahoo.com

LOCKSMITH

here

son eter P s k 50 Broo Call 4.496.53 1 3

VendorGuideUSA.com

Adv

ur c

yo rtise

ny mpa

PAINTING

Don’t move, Improve! Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years. As we like to say, “We’re not the best because we’re the oldest. We’re the oldest because we’re the best.”

Multi-Family Commercial Residential Exteriors Interiors Painting Resurfacing Remodeling

VendorGuideUSA.com

FREE ESTIMATES!

7805 Manchester Road | St. Louis, MO 63143

314-646-7000 | BecknerSTL.com Customer Focused • Cost Effective • Great Return On Your Investment

TECHNOLOGY

VendorGuideUSA.com

TREE SERVICE

COMPLETE TREE

4 Thinning & Shaping 4 Trimming & Pruning 4 Crown Reduction 4 Deep Root & Injection Fertilization

VendorGuideUSA.com

Monday - Friday | 7am - 4pm |

CERTIFIED ARBORIST ON STAFF

TREE SERVICE

25 YEARS OF QUALITY TREE SERVICE

E REMOVAL

| 636-671-0429 aimtoamazeoutdoorservices@gmail.com

VendorGuideUSA.com 31

LANDSCAPE

WE MAKE YOU LOOK GOOD!

LANDSCAPE CONSTRUCTION

SNOW & ICE MANAGEMENT

VendorGuideUSA.com

RETAINING WALLS & DRAINAGE

CALL US TODAY AT 314.776.LAWN FOR A CUSTOM QUOTE!

www.brakelandscaping.com

LANDSCAPE MAINTENANCE

presents

Spring Leasing 2021

LEASING

Apartment Leasing Solutions, LLC.

Wow! We’ve made it! After a long 2020 we’re rounding the corner on what is looking to be an outstanding year for both apartment leasing and the multifamily industry. There are lots of easy and affordable ways to keep the “Spring” in your leasing step!

Shop Your Competitors

Self Evaluations

Just do it! Phone, email, virtual tour and visit! Nothing is easier and more enlightening than seeing how others lease. Plus, it’s a great tool for improving your skills and getting to know your competitors.

Shop yourself! Self evaluations are key in keeping leasing skills on track. Make it a team project and take turns shadowing each other and learning from your fellow leasing teammates.

Spruce it Up!

Selfie Stations

After a long winter, spring is the perfect time to spruce up your display! Change up the décor with some bright new pillows, candles or towels. Maybe even swap out the furnishing from one display to another. How about adding some background music? Get excited about showing your apartments!

Who doesn’t want a selfie? Make selfie stations accessible at different points along your tour route! They’re perfect for both guided and self guided tours. Invite prospects to take selfies along the way! Use a great scenic area or make a picture frame to use in your display or clubhouse! Make sure prospects take and share their selfie on social media and tag your property for more exposure. Seriously, what a fun way for them to remember your community! Great for follow up too!

Spring Training – It’s not just for baseball!

Spring Scents

Fun, energizing spring training is perfect to get your team geared up for busy leasing season. Great as a refresher for seasoned leasing consultants and perfect for those new to the industry!

Smell is everything! Change up the scents in your displays, clubhouse and show units. Clean linen or citrus fragrances are buyers’ favorites in warmer months. Fun fact: Did you know that your sense of smell is the strongest of your five senses?

Apartment Leasing Solutions, LLC. 314.540.3469

APTLeasingSolutions.com LauraB@APTLeasingSolutions.com

VendorGuideUSA.com

For great training classes, leasing shops and more leasing tips and tricks call Apartment Leasing Solutions. With over 30 years of experience in property management and with leasing being our specialty, we would love to help your team with all of your apartment leasing needs!

LOCKSMITH

NEED A RELIABLE LOCKSMITH? Topnutch Locksmith Can Help! Call (314) 853-6055 24/7 Emergency Services

TOPNUTCH

LOCKSMITH FREE ESTIMATES Military Discounts Senior Citizen Discounts High Security Locks High Security Auto Key Make Auto/Residential/Commercial Lockouts Commercial Locks Residential Locks

VendorGuideUSA.com

Get featured in the next issue of the Vendor Guide and reach property owners, managers, and key decision makers in the industry!

CALL TODAY! 314-779-5771 VendorGuideUSA.com

LOCKSMITH SERVICES • Residential • Commercial • Automotive

Your referrals & services are the lifeline of my business www.topgloballocksmith.com topnutchlocksmith@gmail.com

TECHNOLOGY

We really, really do. By combining your phone service and maintenance emergency escalations, we can save you money, give you all the data needed for happier employees and residents, and our services are super easy to use. Give us a call and ask for Becky – she’ll tell you all about it.

888 / 955 / 5155

VendorGuideUSA.com

HelloSpoke services for Multifamily housing: Business VoIP (with Microsoft Teams integration) Notify (answering service)

hellospoke.com

LAND MANAGEMENT

Don’t be limited

by lack of land

management! Forestry Mulching Lake Dam Maintenance Road Encroachment Right of Way Clearing Brush Pile Clearing

VendorGuideUSA.com

Field Reclamation

New Construction Invasive Species Eradication

Call 636-262-1970 for aa free free quote quote today! today! for

MAINTENANCE SUPPLY

VendorGuideUSA.com

COLLECTIONS

Time is Money Let us collect your bad debt so you can focus on your business.

VendorGuideUSA.com

COLLECTIONS Apartments Judgments Retail Rentals

United Credit and Collections, Inc.

636.946.8050 info@uccstl.com uccstl.com

For All Your Plumbing Needs

PLUMBING SUPPLY

www.milfordsupply.com

Roofing, Restoration and more 4Roofing 4General Contracting 4Remodeling 4Insurance Claim Specialists 4Fire Damage Restoration 4Water Damage Restoration

SOUTH COUNTY

10943 Lin-Valle Dr. St. Louis, MO 63123 Phone: (314) 894-1991

SAINT CHARLES

1799 Ford Lane St. Charles, MO 63303 Phone: (636) 949-0097

MILFORD KITCHEN & BATH – FENTON 936 Brookwood Center Fenton, MO 63026 Phone: (636) 717-0700

KINGSHIGHWAY

4219 South Kingshighway Blvd St. Louis, MO 63109 Phone: (314) 932-5920

SOULARD PLUMBING SUPPLY

MILFORD KITCHEN & BATH – WEBSTER GROVES 78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

www.stlbrcllc.com MILFORD HVAC HC-1 10947B Lin-Valle Drive St. Louis, Missouri 63123 Phone: (314) 626-0882

Call us today for a free estimate! (636) 999 -7663

VendorGuideUSA.com

78 North Gore Webster Groves, Missouri 63119 Phone: (314) 961-8626

clo

PLUMBING

A ge d

. it.

f you i gn i l o r or nt o e c dr f o ain can spiral out

With Over 20 Years of Experience,

VendorGuideUSA.com

You Can Count on Us for Reliable and Professional Drain Cleaning

636.706.2656 · Casey@SCJetting.com SCJetting.com Saint Charles, Missouri 63304

24 Hour Emergency Service Available

636.706.2656

24 Service hr

REMODELING

Roofing, Restoration and more 4Roofing 4General Contracting 4Remodeling 4Insurance Claim Specialists 4Fire Damage Restoration 4Water Damage Restoration

www.stlbrcllc.com

(636) 999 -7663

VendorGuideUSA.com

Call us today for a free estimate!

RESTORATION

LET US HELP YOU GET BACK TO NORMAL RESTORATION 24-HOUR EMERGENCY RESPONSE PROPERTY INSURANCE CLAIM SUPPORT

CORONAVIRUS (COVID-19) CLEANING & DISINFECTING SERVICES • Venturi Restoration is ready to respond to your cleaning and disinfecting needs (multi-family/commercial/municipal/residential) • Cleaning and disinfecting protocol follows updated CDC guidance for mitigating the transmission of viral pathogens (including Coronavirus) • Trained technicians with proper personal protective equipment will ensure safe and effective on-site process

VendorGuideUSA.com

• Utilizing only those disinfectants suggested for both hard and porous surfaces by the Centers for Disease Control

Helping St. Louis homeowners, business owners and property owners get back to normal after: • • • •

Water Damage Fire & Smoke Damage Mold Discovery Wind & Storm Damage

Our team of St. Louis-based professionals have decades of experience responding to property damage from any cause. We’re prepared to respond NOW to your property damage emergency. We will restore your property quickly and efficiently so you can get BACK TO NORMAL. Call now to speak with one of our experts.

314-664-9999 StLouis.Venturi@CallVenturi.com

RESTORATION

Looking for an alternative to all those smelly tub refinishing services? Well, you’ve found it. Our product? A durable, odorless, enameled paint aptly named “Liquid Tub Liners.”

Our Services:

Restoration of Bathtubs, Sinks and Showers Repair of Chipping and Small Dents Repair of Through-Holes Rust Removal

Eco Tub Restoration

314.484.5365 EcoTubStLouis.com EcoTubRestoration@gmail.com

VendorGuideUSA.com

Liquid Tub Liners are both a Waterproof coating and a Durable coating with a service life of more than 10 years!

ROOFING

SERVING THE MULTI-FAMILY, RESIDENTIAL & COMMERCIAL ROOFING NEEDS IN ST. LOUIS AND SURROUNDING COMMUNITIES SINCE 2009.

EXPERIENCED IN MULTI-FAMILY PROPERTIES ROOFING • ROOFING REPAIRS

With 9 locations across the Midwest, Bone Dry Roofing is one of the largest contractors serving the multi-family market for over 30 years. Our experience and expertise brings a variety of value when managing a project while exceeding our customer’s expectations.

FREE INSPECTIONS & ESTIMATES

MASONRY BRICK & CHIMNEY REPAIR • REPLACEMENT

INSURANCE SPECIALIST AVAILABLE LOCAL , INSURED, BONDED 24 /7 EMERGENCY SERVICES

EVERYTHING UNDER

INSULATION

ONE HELLUVA

VendorGuideUSA.com

ROOF!

GUTTERS • GUTTER COVERS • CLEANING

11368 DORSETT ROAD • MARYLAND HEIGHTS, MO 63043 BONEDRY.COM

636-489-1830

314.725.6159 GammaTree.com

TREE SERVICE

Your Trees Deserve the Best Care

Gamma’s roots run deep

Gamma Tree Experts has provided high quality tree and shrub care since 1954. Family owned and operated, we are known for our quality and integrity. Our customers like our professionalism, our responsiveness, and they like doing business with a company where quality is of prime importance. Our experienced staff of horticulturists and certified arborists are dedicated to preserving and protecting your growing investment. We’ll provide you with a clearly stated tree care proposal containing a scope of work, terms and conditions and guaranteed pricing. We can perform stand alone tree care work on a project basis or put together an integrated, proactive program of regular inspections, preventive maintenance, scheduled pruning and timely fertilization. We recognize the tradeoffs between maintenance costs and property value and recommend only practical solutions that we know work. • Multi-Family Experts • Residential Services • Commercial Tree Services • Municipal Services VendorGuideUSA.com

• Programs

CLASSIFIEDS VendorGuideUSA.com 46

A ACCOUNTING

COLLECTIONS

H HAULING

ESTES ACCOUNTING 636-728-2453 EstesAccountingLLC.com

CONSUMER COLLECTION SERVICES 314-432-2430 ConsumerCollection.com

WE HAUL 314-306-2000 WeHaulDumpsters.com

Estes Accounting is a professional firm dedicated to providing outstanding day-to-day business solutions ranging from accounting services to bookkeeping, business management, tax preparation and filing services. We are committed to providing reliable accounting services for small to mid-size businesses to help entrepreneurs acquire accurate information to make the best decisions.

We provide professional collection services with compliance, recovery and customer experience as our top priorities. With resources and proven methods, we promise to improve your collection process! Our services allow Clients to customize our service to meet the needs of their business, while also providing results you can count on!

We are a high-quality dumpster company who prides itself on delivering great customer service. We work hard to get you what you need. We want our customers happy and like to make repeat clients! We can always provide you with next day delivery and, in some cases, same-day delivery.

AIR FILTERS

COLLECTIONS

I INTERIOR DESIGN

SECOND NATURE 708-704-7737 SecondNature.com

UNITED CREDIT AND COLLECTIONS 636-946-8050 UCCSTL.COM

SHARON CHAPMAN DESIGN 314-224-1551 SharonChapmanDesign.com

Second Nature, a leader in Multi-Family air filtration automates preventative maintenance and reduces maintenance costs by 38%.

From owing countless dollars on student loans to their monthly rent, it is a common problem for people to run away from their financial obligations. At United Credit and Collections, our clients appreciate not having to jump through any hoops to receive the quality, personalized support they deserve. Our professionals are well-equipped with the knowledge they need to get the job done.

We are your solution to Create, Update & Renovate for all of your residential & commercial projects. Sharon Chapman Design specializes in assisting management companies create an updated and welcoming property to leverage the highest leasing dollar.

B BUILDING SUPPLY

CONCRETE

K KEY MANAGEMENT SYSTEM

C BENNETT 314-556-1408 CBennett.net

AIM TO AMAZE OUTDOOR SERVICES 636-671-0429 AimToAmaze.com

KEYTRAK 913-645-1959 KeyTrak.com

Family owned, C Bennett Building Supply specializes in fireplaces, fireplace surround, shower doors, appliances, outdoor living, mirrors, shelving, and hardware.

Locally owned and operated, serving the St. Louis area for over 20 years! Complete Tree Services, Stamped Concrete, Landscape Services and much more. Free budget consultations. For all your outdoor needs!

KeyTrak electronic key control systems offer a 100% verifiable audit trail on keys, fobs, or other assets. With our solutions, apartments or condominiums can manage anywhere from 12 to 5,760 keys. Take control of your operations today

C CARPET CLEANING

CONFLICT RESOLUTION

L LAND MANAGEMENT

SAMS CARPET CLEANING 636-949-8229 SamsCarpetService.com

CONFLICT RESOLUTION 314-255-7449 StlResolutionCenter.org

NO LIMITS LAND MANAGEMENT 636-262-1970 NoLimitsLandManagement.com

Carpet cleaning is a big part of who we are and what we do. But did you know that Sams offers a comprehensive slate of cleaning and repair services to care for your entire interior space? Whether it’s for your home, commercial space, or multi-housing / apartment building.

CRCSTL is dedicated to helping the St. Louis community resolve conflicts and disputes more peacefully. To pursue this mission, we provide mediation where a neutral party facilitates a conversation between people, with many reaching mutually beneficial agreements and/or solutions.

No Limits Land Management has been providing the best services to the St. Louis area for 10 years. Currently our service range is East/Central Missouri and includes forestry mulching/land clearing to all forms of the tree industry.

CLEANING

F FILTRATION

LANDSCAPING

TIDY B CLEANING 314-229-0390 TidyB.com

WATER GUARDIAN 636-346-1015 WaterGuardian.Info

BRAKE LANDSCAPING 314-776-5296 BrakeLandscaping.com

Tidy B cleaning considers cleaning a profession— our profession. That’s why when our team of cleaning specialists arrives at your property, you’ll experience a carefully orchestrated cleaning routine you will truly appreciate! No tricks, no gimmicks, just performance!

Water Guardian is a state-of-the-art water filtration system. This system will boost your immune system helping to fight illness including Covid-19. The 3 filter system is the most effective filter on the market to eliminate lead. Operation Managers increase your ROI by charging a monthly fee.

Brake Landscaping & Lawncare, Inc. has provided St. Louis with landscape maintenance, snow & ice management, landscape design, landscape installation and much more. Whether it’s a commercial mowing project, snow plowing, design/build, or drainage installation and grading solutions, you can count on Brake because, “We make you look good!”

PLUMBING

RESTORATION

APARTMENT LEASING SOLUTIONS 314-504-3469 AptLeasingSolutions.com

SC JETTING 636-706-2656 SCJetting.com

VENTURI RESTORATION 314-664-9999 VenturiRestoration.com

Temporary and temp to permanent hire apartment staffing. Training & Consulting Services for the Multi-family Industry. Serving the greater St. Louis area.

When you need emergency sewer and drain cleaning, preventive maintenance, rely on the professionals. We have over 20 years of experience. We take care of all drain issues. We are a family and veteran owned business, stop wasting money on big corporate companies that cannot provide personal service, as we can.

LOCKSMITH

PLUMBING SUPPLY

ROOFING

TOPNUTCH LOCKSMITH 314-853-6055 TopGlobalLocksmith.com

MILFORD PLUMBING SUPPLY 314-894-1991 MilfordSupply.com

BONE DRY ROOFING 636-489-1830 BoneDry.com/st-louis/

Topnutch Locksmith has been providing highquality services in Manchester for years. Each of our locksmiths are experts in their field with extensive histories in the trade. Our experience and our time working in the industry have turned us into the most honest locksmiths in Manchester. We believe in open communication with clients, ethical pricing, and realistic talking points.

Milford Supply Company sells wholesale and retail plumbing products. Providing material, knowledge and training for the plumbing professional contractor. While; maintaining a respected relationship with the retail market because of the knowledge of its product offerings and professionalism in working with consumers.

It all humbly started in a small garage. But that garage had one helluva good roof. Thirty years later, Bone Dry has emerged as one of the largest residential roofing companies in the Midwest. Every member of a Bone Dry crew is trained and certified in their task at hand.

M MAIL SERVICE

PURCHASING

SOCIAL

LUXER 866-378-8157 MailandPackages.com

PAS (214)-223-2555 PASonline.com

RESULTS REPEAT 215-995-3096 ResultsRepeat.com

Offering Luxer One indoor / outdoor and refrigerated package lockers, and monitored package rooms, for multifamily and student housing apartments, P3s, universities, and corporate campuses nationwide. Over 500 systems sold and installed coast-to-coast!

PAS Purchasing Solutions is the industry’s largest GPO with a membership of 800,000 units. Management companies join our Membership at no cost to receive greater than normal discounts on supplies such as maintenance items, paint, flooring, pool chemicals and office supplies. Our average Member saves $28,000/year for every 1,000 units.

Results Repeat is a boutique digital marketing agency specializing in multifamily marketing with a consultative, transparent, and results-driven approach. We specialize in generating leads for apartment owners and operators. Our primary competencies are: Website Design and Development, Search Engine Optimization, Marketing Consulting, Print/Digital Marketing Products.

R REMODELING

CHADWELL SUPPLY 314-313-0823 ChadwellSupply.com

STL BUILDING & REMODELING 636-999-7663 STLbrcllc.com

AIM TO AMAZE OUTDOOR SERVICES 636-671-0429 AimToAmaze.com

Chadwell Supply is the multi-family apartment supply partner that understands your work and is dedicated to making it easier. We have locations throughout the Southeast, Midwest, and Central US. No matter where you are, we will take care of you.

Everyone needs a reliable contractor by their side. If you live in MO, you can trust STL Building & Remodeling with your home improvement project. Our roofing company can take on just about any work you need done, including: roofing installation, repair and replacement - storm, fire and water damage assessment and remediation - remodeling and home addition projects - custom home construction.

RESTORATION

TREE SERVICES

BECKNER PAINTING 314-646-7000 BecknerSTL.com

ECO TUB RESTORATION 314-484-5365 EcoTubStLouis.com

GAMMA TREE 314-725-6159 GammaTree.com

Beckner Painting is your Residential & Commercial painting company in St Louis. We handle all painting projects from indoor and exterior painting Beckner Painting & Contracting is a full service painting and contracting company that has been serving the St. Louis area for over 55 years.

Eco Tub Restoration provides the finest bathtub decoration services in all of St. Louis, Missouri. Why choose us? Even with all the advantages of our technology and the materials we use, our prices are the same as those of companies that use conventional spray on bathtubs. This makes Eco Tub Restoration more profitable for customers.

Our arborists are passionate about trees. They understand how much your trees mean to you and have the knowledge and technical experience to provide the utmost in tree care. The Gamma staff includes Board Certified Master Arborists, Certified Arborists, Horticulturist and an Urban Forester.

P PAINTING

T TREE SERVICES

VendorGuideUSA.com

MAINTENANCE SUPPLY

CLASSIFIEDS

LEASING

Multi-Family Vendor Guide - St. Louis Edition Summer 2021 Issue

Articles inside

Gamma Tree

Venturi Restoration

We Haul

Apartment Leasing Solutions

Water Guardian

Second Nature

Conflict Resolution: Re-Imagining St. Louis

Sharon Chapman Design ............................................. Front Cover

Tidy B Cleaning