company presentation
Vienna International
Hotelmanagement AG
OUR BRAND VALUES
DOWN-TO-EARTH
E X P L O R AT I O N
REFINEMENT
ENJOYMENT
we keep it easy
we never stop exploring
we do it with taste
we have a good time
pragmatic & unpretentious
unconventional destinations
touches of style
interest for music, culture &
simple pleasures
local discovery
finesse and detail oriented
design, Epicurian
who we are
-----
25 years of international hotel management expertise Global independent hotel group with European heritage Proven management know-how (Austria’s biggest and most successful hotel group) Lean structures for fast decisions
& what we offer
----------
Austrian hospitality, tradition, passion and understanding of different cultures European individuality versus uniform standardization Highest level of service Tailor-made hotel concepts Special know-how in market monitoring and development Development of own hotel brands Recruitment and training of specialists Project development Take-over and turnaround competence
management board
RUPERT SIMONER
Chief Executive Officer Rupert Simoner has been CEO of Vienna International Hotelmanagement AG since the 1st of September 2014. As CEO, he is responsible for the focus and future of the company as well as the development and operation of new hotel projects worldwide. In his last position, as Senior Vice President at Kempinski Hotels, Simoner was in charge of strategic development for all hotels in Europe, Russia and the CIS nations. He also served as managing director of the group’s flagship hotel, the Grand Hotel des Bains in St. Moritz. His career has taken him across four continents, always with the aim of “creating something unique”. Rupert Simoner attended a higher secondary tourism school in Salzburg and holds an MBA from the Reims Management School.
management board
MARTIN YKEMA
Chief Operating Officer Martin Ykema has been working as Chief Operating Officer at Vienna International Hotelmanagement since the 1st of September 2013 and is responsible for the operational management of all hotels of the hotel group, headquartered in Vienna. From August 2007 until his appointment to the VI-Management Board, he was Area Director with Lindner Hotels and especially responsible for the international hotels of the group. Before that, he was in charge of the Orbis hotel group and 15 hotels of Sofitel, Mercure and Novotel in North Poland. The management career of Martin Ykema has started in 1992 when he was the General Manager of the Novotel in Maastricht. Following that, he was responsible for the Mercure The Hague and Novotel New York as General Manager and also accompanied hotel openings of the first Ibis and Novotel Hotels in the Czech Republic. Martin Ykema has a Bachelor’s Degree from the Dutch Hotelschool The Hague in Den Haag.
management board
JOHANNA WEICHSELBAUMER
Chief Financial Officer Johanna Weichselbaumer has been working for the Vienna International Hotelmanagement AG since 1991. The qualified Tourism Manager was appointed authorised signatory at the beginning of 2004. From this time onwards, her responsibilities included the overall management of the entire financial and legal department. Johanna Weichselbaumer is also the managing director of all subsidiaries and therefrom a counterpart for investor relations, shareholders, banks and contractual partners.
about Vienna International Amber Private Foundation
30.4 %
Bocca Private Foundation
30.4 %
Ing. Grassi Friedrich
22.5 %
Familie Jurkowitsch Familie Folian
shareholderstructure
RBL Private Foundation
6.4 %
NEU-BAU
4.2 %
CARACOL
4.2 %
Others
2.0 %
Familie Tucek
Invest und Management GmbH Liegenschaftsentwicklungs GmbH
about Vienna International
VI in terms of numbers
10 countries 39 hotels
6,958 rooms 2,200 employees
over the last 10 years
17 hotel takeovers 14 hotel openings
our business modell Our core business is achieving the best economic results and ROI (return on investment) for investors and our clients. As of 2016 the portfolio is structured under the umbrella brand VIENNA HOUSE and includes sub-brands for B&B, Concept and Design lines. The hotels are owned by Vienna International or operated on the basis of lease or management contracts. We do not offer standardized products - we offer tailor-made hotel concepts
about Vienna International Total revenue in M. EUR
GOP in %
200
192.50 177.40
180
183.50
174.80 164.00
163.20
160
hotels in numbers
140
133.90
120
100
80
60 35.4%
40 24.7%
26.9%
30.9%
36.8%
37.4%
34.6%
20
0
2009
2010
2011
*2012
2013
2014
2015 BD
*Sale of 2 hotels
company profile
the team
our way of thinking the guest experience is our leitmotif solutions
products
processes & logistics
culture & leadership
behaviour
guest experience
Guest
the team
operational force -- human resources -- project development -- quality & guest relation -- food & beverage -- engineering -- IT
&
commercial force -- revenue management -- global sales -- PR & brand communication -- marketing -- e-commerce -- finance & controlling
the team human resources
“We have the right people in the right position and at the right time. We develop our employees through unique trainings and leadership programs.” - Selection of top leaders by CEO and Management Board
hr services
- Special recruitments depending on profile - Cooperation with 20 universities in 12 countries - Consultancy in labour relations
talent management/ employer branding
- Executive development and two exclusive leadership programs - Employer Branding “Join the Family” with communication and advertising strategy - long-term shadow cabinet and succession planning - VI Academy (35 different trainings, basic to executive, soft skill to technical, additional
training & development
trainings tailored to hotel needs) - Global departmental trainers structure - Best practice days and cross-exposure
“VI Hotels & Resorts provides a supportive environment where you can grow in your job and build a long-term career. Learning, teamwork, and a collegial atmosphere are part of the job, every day. Our culture encourages long-term growth and development. For many of our employees, working at VI Hotels & Resorts is a journey that fosters increasing levels of responsibility and leadership.”
HR services ACQUISITION
EMPLOYEE RELATION
RECRUITMENT & SELECTION - Instruments - Processes - Requirement - Profile marketing - Wording - Communication - Standards - Entry procedure - Pre- and postmails - Social Media - Webpage - Job ads
LABOUR RELATIONS - Contracts - Internal instructions - Job description
EXTERNAL TALENT ACQUISITION - School cooperations - Other cooperation partners
BENEFITS - Remuneration - Payrolling - HR controlling
ON/OFF BOARDING - Guideline - 30-60-90 - Exit interviews + administration EMPLOYEE WELFARE - Safety & security - Health
HR DIGITALISATION - Database - Digital files
talent management EMPLOYER BRANDING EXECUTIVE DEVELOPMENT - 360° feedback - Leaders @ VI VICTOR PROGRAM - From employee to leader - From leader to future executive JOP – Junior Operation Manager Program
training & education DEVELOPMENT VI ACADEMIE - Training - Hotel orientation - Hotel on-boarding - „Must Have“ trainings - Coaching DEPARTMENTAL TRAINERS - Train the Trainers
AZUBI CAREER - New ways of apprenticeship attraction - Out-of-the-box education
APPRAISAL-SUPPORT
SUCCESSION PLANNING - Career paths - Transfer policies - Shadow cabinet - External talent attraction
EDUCATION - MBA + manager module - Micro learning - E-Learning
EMPLOYER BRANDING - Instruments - Guidelines - Communication - Advertising - Web appearance & Social Media
CROSS-EXPOSURE
TRAINING CONTROLLING - Feedback tool - Sustainable follow up - Trainings-matrix
the team project development
“We develop the right hotel product and support your project from the location analysis, during construction until the opening.�
- Always the best concept and interior program
development
- Consideration of property and existing real estate - Creative, appealing and functional interior design - Support in every phase of planning and execution
consulting
- Facility Management - Recommendation of selection of trades - From pre-opening until opening
implementation
- Direct contact person, fast decisions and on-site presence - Extensive knowlegde of quality craftmanship - Punctuality
the team quality & guest relation
„We love and live hospitality!“
- Quality from conviction
quality live pure guest experience focus on guest feedback
- Hospitality with tradition - Joy of the extraordinary - Inspiring guest experiences/touchpoints - Quality ambassador from the heart & mind - Uncompromising analysis of quality - Recommendation at all levels - Cutting-edge quality improvement
the team food & beverage purchase passion sustainability
“We understand the essential issues and we recognise the trends – we think in terms of quality and sustainability – and we have the costs firmly under control.”
- Unique, individual and central purchasing solutions - Managing and controlling of all products - Selection and control of volume purchases - New and contemporary F&B concepts with focus on region/city/country - Innovative idea factory, marketing platform and profitable cost center - Support during openings or acquisitions and events - Consulting and approval of F&B budgets - Turn around solutions for F&B concepts - Regular F&B sessions - Sustainable profitability and conscious use of resources
the team engineering
“We develop global maintenance strategies and adapt these individually for each hotel for the optimal use of all resources – manpower, outsourcing, energy, green building.� - Individual concepts - tailor-made
development
- Concrete agreements with the whole team and on site - New creative approaches for optimized use of technical equipment - Immediate and clear presentation of all evidences
consulting
- Active participation in projects such as new construction, reconstruction and soft renovations - Comprehensive evaluation and selection of best suppliers
implementation
- Monitoring of all processes - Direct contacts and onsite cooperation - Quality on highest level
the team IT
“We offer forward-looking IT infrastructure planning and work with our partners to ensure its professional operation.�
- Concept of your state-of-the-art infrastructure
infrastructure
- Highest safety and security solutions - Central service clouds - Expert pool for software solutions
future implemenation
- Out-of-the-box solutions for collaboration, asset management & reporting - Development of cloud services - Planning and implementation of infrastructure with international partners - Provision of appropriate operational concept - Less capital costs due to SaaS model (Software as a Service)
the team revenue management analysis
“We market your product at the right time to the right guest at the right price through the right channel.�
- Competition and markets - Trends, innovations, and the right technologies - Development, daily control and immediate adaption
strategy system
- Innovation as guiding principle - Assurance of high level of revenue know how on-site - Advanced distribution systems - Interfaces to all major distribution partners - Best revenue management system EzRMS
the team global sales
“We know how to sell our products.�
- Global sales teams in Vienna, Berlin, London, Amsterdam, Moscow, Prague and Warsaw
sales
- Tailor-made strategies for: leisure, transient business, meeting industry... - Annual sales and marketing plan - Key account management with central hosting of more than 200 international
sales sales
company clients - Representation at fairs and international events and congresses - Organisation of client events - Annual sales training sessions and workshops - Regular innovation days and sales efficiency projects
the team PR & brand communication press
“We create the right image, safeguard the image and ensure the company ’s public awareness and that 24/7.�
- PR- and Social Media strategy - International press handling - Sending out of press releases and monitoring
media image
- Media and advertising strategy - VI-magazine (Explorer) and internal communication - Brand strategy and communication - Corporate writing/wording - Crisis communication
the team marketing
brand
“We create emotions and position your hotel with the right values. We guarantee the visual brand identity and safeguard client interest.�
- Global promotions - Cooperations management - Definition of brand and hotel positioning
design consulting
- Corporate design and brand design - Layout of collaterals and print adverts - Emotionalizing of brands and strengthening of brand awareness - Marketing at hotel level - Hotel marketing budget planning - Provision of initial fitting
the team e-commerce
website & more
“We strengthen the brand through distribution via our own channels and lower the commissions in doing so.”
- Adaptive website design „mobile first” - Professional creating of content - Own booking engine
SEO digital distribution
- Creation and control display performance campaign - Creation of performance-based landing pages - Support of package loading processes - Design and preparation of online promotion media - Reporting and tracking of website traffic and revenue
the team finance & controlling
„We provide knowledge-based services to guarantee long term financial security and sustainable growth in our core competencies Compliance, Planning, Reporting and Consulting.� - Implementation of the USoA
compliance
- Data Security - Adhere strictly to Corporate Policies relating to Resources, Assets and Credit Guidelines - Sufficient workforce to guarantee separation of duties in all aspects
- Guidance in terms of business plan and forecast
planning
- Benchmarking with comparable Hotels - Rolling forecast due to our professional database - Mother-tongue speaker to avoid misunderstandings
the team finance & controlling
„We provide knowledge-based services to guarantee long term financial security and sustainable growth in our core competencies Compliance, Planning, Reporting and Consulting.� - Professional database tool
reporting
- Immediate information in regards to different time periods - Individual reports for investors and owners - Additional reports based on different requests - Monthly benchmarking
consulting
- USoA - User-specific assistance of the reporting tool - Facts and figures are the principle of our consulting - Straightforward and flat hierarchy