Career Center

ss

de

Jo r n er b 15 sh 0 & Ye i ar p s of Gu Su cc i e

Ov

te

In

San JosĂŠ State University

Career Center

Job and Internship Guide Your Connection to Employment SERVICES

3

RESOURCES

4

SPARTATRACK

6

EMPLOYMENT ETHICS

8

INTERNSHIPS

8

EMPLOYER CONNECTIONS

12

job fair success strategies the one-minute commercial

EMPLOYER LETTERS

15

RESUMES

19

resume tips resume samples

SUCCESSFUL INTERVIEWING

34

DisABILITIES

37

INFORMATIONAL INTERVIEWING

38

JOB SEARCH

40

CONSIDERING GRADUATE SCHOOL? 45

Career CeNTer servICes A successful career journey starts with having a plan, and the staff at the Career Center will help you develop that plan. We’ll work with you to identify and clarify career interests, map out a strategy to find internships and jobs, coach you about how to craft effective resumes and portfolios, and prepare you to interview with confidence.

Visit is in Mod. F—located right off the 9th Street Plaza, near the ATMs—or in Career Center Clark. Or, go to www. careercenter.sjsu.edu to explore features like SpartaJobs and other job search tools, and to check out the dozens of career-related resources geared toward your needs.

After you create a profile in SpartaSystem, you can upload several versions of your resume and track every resume you send to potential employers. Employers often request resume books, a collection of resumes by major, so they can review students’ resumes in smaller batches. Your resume must be online for this e-Resume service, so we can promote you to employers.

Undeclared? Choosing a Major?

Not sure of your major or what careers to pursue? We can help you figure out which major best matches your interests and values. Check out our office hours and assessment inventories.

Drop-In/Office Hours

MISSION STATEMENT

Career Counseling/Employment Coaching

The Career Center promotes professionalism and helps you connect with your future by providing you tools to make wise career planning decisions. We satisfy the needs of the employment community and complement the academic curriculum. Our high-touch customer service approach motivates, educates, and empowers you by giving you access to:

Workshops and Career Programs

> Customized career and job search services and programs

Need quick advice, feedback on your portfolio, interviewing help, or a resume critique? Use our “just-in-time” services.

Need help creating a career plan or job search strategy?

Want some answers to your career questions? Make an appointment with one of our career consultants.

Attend one of our sessions or panels about interviewing tips; effective resumes, cover letters and portfolios; internship strategies; career options; and networking knowhow that highlight specific professions and opportunities.

> Job and internship opportunities > Connections with employers We want to help you discover a career path, write an effective resume and cover letter, develop a strong portfolio, ace your next interview, land the internship you always wanted, and find the tools to successfully start your career after graduation.

MEMBERSHIP SERVICES Job/Internship Connection

Become a Career Center member by registering via our Web site, www.careercenter.sjsu.edu. You’ll get exclusive access to information about our programs and events through SpartaSystem, your on-line career management system. Membership also connects you to SpartaJobs, the best local source for job and internship leads. At any time there are over 1,200 positions available just for SJSU students and graduates. You can also create search agents to automatically notify you of jobs that meet your specific criteria.

Members also receive timely emails with job trends, hot job opportunities, employer events, and great advice for navigating the job market. Help ensure you get these messages by adding the Career Center to your address book. Otherwise, our messages may be directed to your bulk mail folder, and you may not notice them.

The Career Center Team provides you with support to make sound career and employment connections.

Employer Connections Meet employers face-to-face at various networking events, including job fairs, employer tables, and info sessions.

Services for Students with Disabilities We can help you prepare for promoting your abilities, disclosing your disability, and identifying and requesting reasonable accommodations. Call (408) 924-6137 or TTY (408) 924-6268 for more information.

Reciprocal Service For employment beyond Silicon Valley or Santa Clara County, check with the Career Center about utilizing career and employment counseling services at on of the other 22 CSU campuses. n

3 SERVICES

Here’s what the Career Center is all about and why the staff comes to work every day.

SJSU CAREER CENTER

WELCOME

CAREER RESOURCES Whether you are just getting to know yourself, researching careers and majors, or launching your job search, the Career Center has a host of valuable tools to help you.

Resource Lab The Career Center’s Resource Lab has many hands-on resources to help you in your career journey.

Multimedia Lab The Career Center has resources, books, and handouts covering a variety of career related topics, including self-assessment, resume writing, interviewing techniques, finding internships and applying to grad school. Computers are available for job search and to access Perfect Interview.

Road Trip Nation So, what do you want to do with your life? Check out this documentary film series and learn about how dozens of successful career professionals found their calling.

Additional resources are available through SJSU’s Martin Luther King, Jr. Library. Contact the library at (408) 808-2000 or www.library.sjsu.edu for more information about job search resources and directories.

24/7 Career Center Access the Career Center’s on-line tools 24 hours a day, seven days a week via the Career Center’s Web site (www.careercenter.sjsu.edu).

SpartaJobs.

Search for internships as well as full- and part- time jobs in the database available exclusively to SJSU students and alumni. From the home page of the Career Center’s Web site, click on the Student Sign-in link, and then enter your nine-digit Tower Card ID number as both your username and password.

WorkAbility IV. Access information about all the disability career resources available at San José State University. http://www.careercenter.sjsu.edu/workabilityIV/workabilityIV.html Resume Toolkit.

Learn essential tips for crafting a great resume. Included is an 8minute resume workshop as well as pdf resume examples listed by field. http://www.careercenter.sjsu.edu/students/launch/Resume_covLet /resume_toolkit/resume_toolkit.html Exploring Majors and Careers.

This interactive tutorial will help you with the process of choosing a major, including assessing who you are, exploring majors and careers, and making academic and career related decisions. http://www.careercenter.sjsu.edu/students/explore/tutorial/tutoria l.html

Internship Journey Video Series.

View these nationally recognized educational video segments about internships. Each segment features interviews with actual student interns, as well as advice from both faculty and employers.

Downloadable, hard-copy handouts are available for each segment. http://www.careercenter.sjsu.edu/students/experience/internships /internships.html Perfect Interview.

Improve your interviewing skills with this interactive interview program that lets you capture and playback your responses to over 1,500 interview questions using webcam technology. http://www.careercenter.sjsu.edu/students/launch/interview/perf_i nter/perf_inter.html EUREKA Research majors, graduate schools, financial aid information, or explore your interests and personality using this easy-to-use online tool. Call the Career Center for an access code. http://www.eureka.org/

Additional Web Resources Action Without Borders Career Center (non-profit information) www.idealist.org/career CareerBuilder (jobs and resumes) www.careerbuilder.com Career Journal (articles and career trend information) www.careerjournal.com College Recruiter (job search information) www.collegerecruiter.com Craig’s List (jobs and more) www.craigslist.org DICE (tech jobs and career advice) www.dice.com EDJOIN (premier site for K-12 teaching jobs in CA) www.edjoin.org Flipdog.com (a comprehensive directory of online jobs) www.flipdog.com Hoover’s Online (research large companies) www.hoovers.com InCircle (SJSU alumni networking site) https://www.sjsualumninetwork.com/sjsu/auth/login Job Web (advice for new graduates) www.jobweb.com Linkedin (professional networking) www.linkedin.com Medzilla (bio-tech and pharmaceutical jobs) www.medzilla.com Monster Jobs (career and industry information) www.monstertrak.com Silicon Valley/Mercury News (articles and jobs) http://www.siliconvalley.com/ Simplyhired (employment search engine) www.simplyhired.com Snagajob (part-time or hourly work) www.snagajob.com The Riley Guide (career articles) www.rileyguide.com Wetfeet Press (career and industry information) www.wetfeet.com

geTTINg sTarTed

You need to establish goals in order to target the right place for that internship or jobs. We suggest you answer the questions below to help you get started. Check out www.careercenter.sjsu.edu for more information and tools to get started. Good luck!

T CHECKLIST

CAREER DEVELOPMEN

le, have lots of

a high salary, help peop

Why? Which I enjoy the most/least? do s sse cla ich Wh ? ( I like to do my hobbies?) ❑ Interests: What do ost/least? Why? What are m he d t ye njo I e ve ha work experiences problems; njoy using? (e.g, solving I e do lls ski

ich Wh t? ood a iding ❑ Skills: What am I g alyzing documents; prov an ta; da or s ine ach , m mbers writing; working with nu languages; etc.) people; speaking foreign ing elp ; h ice customer serv ishing graduate In 2/5/10 years? (e.g., fin ar? ye xt ne

be to t an lanning: Where do I w am, owning my own ❑ P company, managing a te all sm g/ bi r a fo ing ork school, w business, etc.) rests (e.g., values, skills, and inte my

tch ma t tha s ath r p caree hadowing, ❑ Research: Explore onal interviewing, job s ati orm inf s, se ba ata d d ks an career information boo ) tc. internships, e r my interests and caree ld I do now to investigate ou sh at yourself Wh rd g: wa re ttin nd Se l ❑ Goa s. Set deadlines a list ” do o “t kly ee r w y o possibilities? (Make dail ) nt. for achieveme mation about ing style? (Gather infor ak -m ns sio eci y d m t is n automatic ecision-Making: Wha ❑ D ut instinct” and make a “g

my

ith o w r g , o cts he fa my options and weigh t el.) fe w I ho on choice based

5 RESOURCES

values? (e.g., earn ❑ Values: What are my tive, etc.) responsibilities, be crea

SJSU CAREER CENTER

Interested in knowing what to do after graduation? Figuring out what you want to do in life starts with examining your values, skills, and interests. Once you’ve established that foundation then you will have a basis on which to build your career.

First Year

Exp l ore y our int er est s

Sophomore

Research your options

PREP WORK

PREP WORK

• Consider what interests you – classes, hobbies, etc.

• Think about what talents and skills you have, and which you’d like to improve.

• Develop good survival skills (e.g., study habits and time management).

• Look at which courses have been your favorites so far.

• Begin a list of careers, fields, & industries that interest you.

• Find out about informational interviewing and how it can benefit you.

EXPLORE

EXPLORE

• Become familiar with various student clubs and organizations; Contact Student Involvement.

• Look into campus community and volunteer activities and events; Check out Community Service Learning.

• Research majors and career opportunities via “EUREKA” – a California Career Information System.

• Review the Career Center’s “Majoring in...” series of SJSU profiles.

• Explore the Career Center’s online “Choosing a Major” modules.

• Talk with an academic advisor about trying out classes in different fields of study.

• Check with the Career Center to find out about taking personality, values, skills, or interests assessments.

TAKE ACTION!

• Register with the Career Center’s SpartaSystem, gaining 24/7 online access to job listings and career resources.

• Complete your Sparta System’s profile to receive targeted e-notifications of Career Center events and services.

• Investigate summer job and internship opportunities by attending a spring job fair or accessing SpartaJobs – SJSU’s exclusive database of jobs and internships.

• Begin building your career/academic portfolio – a presentable collection of your successful projects/ accomplishments.

• Become a member of one or more student clubs or organizations.

• Participate in on- or off-campus community and volunteer activities or events.

• Review the Career Center’s “Majoring in...” series of SJSU profiles.

• Explore the Career Center’s online “Choosing a Major” modules.

• Contact professionals in your careers, fields, and industries of interest to gain their insights through informational interviews.

• Discover unique career paths by checking out “Road Trip Nation”.

• Find out more about internships by reviewing the Career Center’s internship resources, including the “Internship Journey” video series.

• Enhance your skills (e.g., leadership, organization, and communication) by becoming actively involved in student groups or clubs.

TAKE ACTION!

• Update your SpartaSystem profile.

• Set up a search agent on SpartaJobs to alert you to new internship opportunities.

• Investigate summer jobs and internships by attending a spring job fair.

• Start building your resume by listing your skills and accomplishments from school, work, and other experiences.

• Practice your interviewing skills by taking advantage of Perfect Interview, which utilizes webcam technology to capture and playback your interview responses.

• Continue building your career/academic portfolio – a presentable collection of your successful class projects/ accomplishments.

• Map out your career plan with a career consultant.

Junior

Senior

PREP WORK

PREP WORK

Stati on 3

• Evaluate what you did and didn’t like about the positions, paid or unpaid, on- or off-campus, that you’ve held.

• Keep a log of your skills, values, attributes, interests, and accomplishments.

• Review the Career Center’s career planning and self-assessment resources for information on where to get started.

EXPLORE

• Start doing informational interviews with professionals in your careers, fields, and industries of interest.

• Build contacts in your areas of interest through your classes, and professional and student organizations.

• Review the internship resources on SpartaJobs and at the Internship Corner in the Career Resource Lab. Use these tools to get internships, and learn about the requirements and deadlines for particular internship programs.

• Research companies and industry trends using Hoover’s Online and other resources.

• Begin checking deadlines and requirements for graduate school admissions.

TAKE ACTION!

• Update your SpartaSystem profile.

• Revise your resume and have it critiqued by a career consultant.

• Practice your interviewing skills by taking advantage of Perfect Interview, which utilizes webcam technology to capture and playback your interview responses.

• Set up a search agent on SpartaJobs to alert you to new internship opportunities.

• Attend the spring job fairs for summer employment and internships.

• Enhance your career/academic portfolio by attending a Portfolio Workshop.

• Set up an appointment with a career consultant to clarify your career objectives and goals.

S t a t i on 4

• Assess what you need to do prior to graduation.

Start early!

• Identify how to market skills, attributes, and accomplishments you’ve gained from various positions and experiences.

• Re-examine your future academic and career objectives.

• Set up your job search strategies.

EXPLORE

• Use Hoover’s Online and other Career Center resources to review company information to prepare for the job fairs and other employer connection events.

• Set up informational interviews with professionals in your area of interest to gain insights about your chosen industry or position.

• See the latest on graduate school programs with EUREKA.

TAKE ACTION!

• Confirm that your SpartaSystem profile and uploaded resumes are up-to-date.

• Set up a search agent on SpartaJobs to alert you to full-time opportunities.

• Meet with a career consultant for feedback on your portfolio, resume, and cover letter.

• Practice your interviewing skills by taking advantage of Perfect Interview, which utilizes webcam technology to capture and playback your interview responses.

• Fine-tune your “One-Minute Commercial” and other marketing strategies by attending Career Center workshops.

• Attend employer presentations available through the Career Center and professional associations.

• Attend the fall and spring job fairs to find a full-time position for after graduation.

• Find out what Career Center benefits you have as a graduating student.

• Finally! Report your job offer(s) to the Career Center.

SJSU CAREER CENTER

TIPS FOR SUCCESS

EMPLOYMENT ETHICS

8

CAREER & EMPLOYMENT ETHICS As you embark upon your career journey, there are some very important principles of professional conduct that will help you succeed. Whether you are pursuing a part-time job, and internship, or a career opportunity, the Career Center advocates the following tips for success.

1. H onestly and accurately present information about yourself verbally and in written materials.

2. R ecognize that employers may review your social networking site during your job or internship search process. Keep your MySpace, Facebook or LinkedIn pages free of unprofessional information.

3. D emonstrate business-like conduct, dress and punctuality during interviews and on the job.

4. P romptly acknowledge, in a professional manner, an invitation from an employer for an interview whether at the Career Center or the employer site.

5. A ccept interviews only with employers with whom you have a genuine interest. Research the organization or employer by using resources such as the organization's Web site and through the Career Center to validate your

interest and familiarize yourself with the organization's products and services.

6. N otify employers if you need to cancel or reschedule an interview at least two business days prior to your visit.

Provide a valid reason if you must reschedule or cancel completely.

7. P repare for your interview by conducting further research on the organization, and seek interviewing tips from the Career Center. Rehearse answers to questions you may be asked, and also formulate some questions to ask the employer. A very important tip!

8. R espond promptly to an offer of employment, adhering to the deadline for the offer. If you need to request an extension to the deadline, inquire if this is feasible. Make your final decision as soon as possible.

9. A ccept offers of employment in good faith with sincere intention of honoring the employment commitment. This maintains your and SJSU's positive reputation.

10. Inform other employers who have extended offers that you are no longer available.

11. S hare your success of employment offers with the Career Center using the Employment Survey link on the Center’s home page. n

A MAP YOUR ROAD TO SUCCESS— INVEST IN YOUR FUTURE TODAY Experiential education is the key to ultimate career success

An excellent way to obtain relevant experience is through an internship. An internship refers to real-world work experience where learning takes place while working, providing you with an experiential education. Academically oriented work and observation experience may come in many forms and may go by many names, including internships. Other names commonly used are cooperative education (co-op), field experiences, service learning, community services, volunteerism, externships, and shadow programs. Here are definitions for various types of experiential education.

Internship: Provides you with a practical, professional work experience in a field related to your major and/or career interest. Internship programs engage students in activities primarily for the purpose of providing students with hands-on experiences that enhance their learning or understanding of issues relevant to a particular area of study. Internships are typically a one-time work experience, may be paid or unpaid, and/or may be completed for academic credit. Refer to your major department regarding possible academic credit requirements. Most internships are short-term and are typically full-time in the summer or part-time throughout the academic year. Increasingly, employers seek applicants possessing multiple and/or international internship experiences.

Cooperative Education (co-op): Offers a more structured, work experience plan in which you blend a period of classroom study with a period of paid, supervised, and progressively responsible training related to your academic major and career interest. Many co-op programs involve academic credit.

Service Learning, Community Service, Volunteer: Presents you with the opportunity to contribute service to the community while at the same time enhancing learning. Some service learning is done for academic credit when the service is integrated into an academic course. Students receive benefit by learning how their service makes a difference in the lives of the service recipients. Service learning is generally unpaid, focuses in the human services or nonprofit sector, and runs parallel to your regular class schedule.

Field Education: Provides you with co-curricular service opportunities that are related to, but not fully integrated with, formal academic studies. Students perform the service as part of a program that is designed primarily to enhance students' understanding of a field of study. In some of the programs, students may spend from one to two years.

Externship or Shadow Programs: Allows you to spend from a day to several weeks observing a professional on the job.

Students gain an overview of various fields and get a taste of the specifics in the day of a particular professional.

maP your road To INTerNsHIP suCCess Determine what you want to gain from the experience. Be specific about your learning objectives, such as observing a particular work function and/or developing a defined skill set.

Criteria for Selecting Quality Internships Directly related to your field of interest Your duties are clearly defined in your major at a pre-professional level.

Learning component Your learning objectives are discussed with and supported by your supervisor.

her job search, she networked with magazine professionals and also scheduled informational interviews.

During a visit to New York, she had coffee with Real Simple’s assistant beauty editor, a San José native.

Afterwards, “she invited me back up to the 41st floor to see the offices. That’s when I ran into the assistant managing editor with my resume and clips in hand. I moved to New York, and two weeks later, I got a call from HR.” Hong credits her internship experiences with helping prepare her for work as an editorial assistant. “Internships are the way to go. If you want to get to the next level, it’s going to have to be somewhere on your resume.”

Education/feedback You are provided with evaluation and feedback on your performance.

Length of commitment Your assignment or project is clearly defined within a given time frame Increasing levels of responsibility You are given increasingly challenging assignments over time.

Established channel for possible permanent hire Your internship has the potential to turn into full-time employment.

Sergio Mason

Chemical Engineering

STUDENT SUCCESS STORIES Helena Hong is now an editorial assistant at Real Simple magazine in New York City. She saw a sign advertising a nationwide competition to be an advertising intern at InStyle magazine while at Valley Fair Mall. She was one of three applicants selected from a pool of 4,500 college students.

Helena Hong Journalism

Hong interned at InStyle from Hong interned at June to August. “My heart, of course, was in editorial, but

I did the internship because it was such a good opportunity.”

The following summer, Hong came back as an editorial intern.

“I graduated knowing I wanted to go back to New York. I moved without having a job lined up,” said Hong. To support

Sergio Mason completed a co-op with General Electric Nuclear Energy during his senior year.

“I was impressed by the amount of responsibility I was given. I was assigned meaningful deliverables that had a real business impact and was expected to work at a comparable level to other engineers in my group.

At the same time, I At the same time, I received great guidance from the other

engineers when I needed help. My co-op turned out to be a great transition from student to working engineer.”

Mason was hired at GE immediately after finishing his co-op. “My co-op allowed me to join GE as an Edison Engineering Development Program Member (EEDP), a program for new engineers offering technical, business, and leadership development. As an EEDP member, I have the opportunity to learn about GE’s nuclear energy business by taking on assignments in different groups across the business and at our customer sites. I also received business-focused engineering and general business and leadership training. Once the EEDP finishes, I will use what I have learned in the program to choose the right place to start my career at GE.” Mason advises students to start thinking early about internships. “Don’t think just because you’re a first-year student that you can’t get involved in your future profession. Get your foot in the door. It demonstrates to your future employers that you’re not only book smart, but that you’re also real-world smart.”

9 INTERNSHIPS

Proper supervision/mentorship You work with the guidance and attention on a professional in the field.

SJSU CAREER CENTER

How to Select the Best Internship for You

SJSU CAREER CENTER

maP your road To INTerNsHIP suCCess

10 INTERNSHIPS

LaTasha Jackson

Industrial and Systems Engineering

LaTasha Jackson’s six-month co-op experience at New United Motor Manufacturing, Inc. (NUMMI) as a safety intern helped her connect what she was learning in the classroom to the working world. “I learned how NUMMI operated. Work experience makes the words on the papers and in the books real,” said Jackson.

“You really get an idea of why you’re in school. I learned about collaborating with groups, taking on leadership positions, and professionalism. In class, you’re learning theories and concepts; in a co-op, you’re applying those concepts. You really see if you like what you’re learning about.”

“We had a close-knit group of co-ops at NUMMI,” said Jackson. She networked with students from other California schools. “One co-op student was interviewing for an in-house position—she shared her tips with me.”

During her experience, she also went to a Career Fair at CSU Hayward to recruit other co-op students. “I got to be the employer and review resumes. It showed me what employers look for, what students need to have.”

Jackson recommends interns “Ask questions—be a sponge. When you get in industry, people are willing to share with you as much information as you’re willing to learn. You get out of it what you put in.”

Her positive experience motivated her to finish school faster. “It made me aware, not to be afraid of what’s out there. I already have a glimpse of what I can do.”

Danica Lozano Nutrition

Danica Lozano is a dietitian at Kaiser Santa Teresa and the Ginger-K Center in San José. After finishing the José nutritional science masters program at SJSU, she completed a four-month clinical inpatient and outpatient internship at Kaiser Santa Teresa. Lozano shadowed dietitians, learned what to look for in a patient’s medical chart to examine key

nutritional information, and gave instruction to patients with special dietary requirements.

Her internship taught her that she prefers the one-on-one time of outpatient care to in-patient care. “In-patient care is sort of like being a doctor—you’ve got between 10 to 20 patients to see in one day and you want to give them as much time as you can, but you have such time constraints.”

“In an internship, you observe a lot of the time, so you’re able to see the whole picture and how different departments work together as a team for the best interest of a patient.”

Ryan Farsai did two internships at WebEx and Adobe Systems.

At WebEx, he was responsible for uploading high security contracts to an FTP server for internal use through an intranet. “It was mainly back-end work and very specialized,” said Farsai. As an Adobe Systems marketing intern, “I specialized in partner marketing—that’s anyone who partners Ryan Farsai with Adobe or does Marketing development work or training for our products. I did some marketing research, conducted surveys, tabulated the data, and presented it.

Based on that information, we made content and functionality changes to the Web site. It was a major overhaul.”

Farsai is glad he had two internship experiences to contrast. “They were completely different work environments and cultures. I was able to get experience at a start-up that had just gone public and an established company with a 20-year history.”

He acknowledges that finding internships in a tough economy can be discouraging. “Don’t give up. Just keep applying—even if you don’t get a call right away, call them back.” He also advises prospective interns to take initiative. “Make sure you ask questions and pursue anything that may interest you. That’s how I got involved with most of the projects I ended up doing.

Just express initiative to do something, for another position, or more responsibility. Always keep your career path in mind.” n

suCCeedINg IN your INTerNsHIP

A growing number of employers are using internships as a way to gain a first in-depth look at prospective employees.

“Interns are valuable to us because they are a viable pipeline to fill our full-time openings,” according to Sandra Robles, Campus Manager, University Relations, Yahoo Inc. It may be wise to think of your internship as an “extended interview” where you and your employer can determine if there is a good fit.

1

Exhibit a Can-Do Attitude.

Attitude speaks loud and clear and makes a lasting impression.

Attitude can be one of your greatest assets. Take on any task assigned—no matter how small—with enthusiasm. Take the initiative to acquire new skills. Accept criticism graciously and maintain a sense of humor.

2

Learn the Unwritten Rules.

You will need to adapt, observe, learn, and process a large volume of information. Watch closely how things get done. Get to know your co-workers. Ask questions and pay attention to how people interact with each other and what the organization’s “unwritten rules” are.

3

Take Your Assignments Seriously.

Build a reputation for being dependable. Be diligent and accurate in your work. You may encounter a great deal of ambiguity in the work environment, so seek direction when in doubt and do whatever it takes to get the job done. As an intern, you will generally start out by performing small tasks, asking a lot of questions, and learning the systems.

Your internship supervisor knows that there will be an initial learning curve and will make allowances for mistakes. Learn from your errors and move on to your next task. From there, your responsibilities and the expectations of others are likely to grow.

4 Meet Deadlines.

Always assume the responsibility to ask when an assignment is due. This will help you to understand your supervisor’s priorities and to manage your time accordingly. Alert your boss in advance if you will be unable to meet expectations.

This shows respect and professional maturity.

5

Set Realistic Goals and Expectations.

Invest actively in the most critical element of your internship—the learning agenda that you set up with your supervisor at the beginning of the assignment. Your learning agenda should target specific skills and competencies that you wish to acquire and demonstrate. After all, the learning agenda is what distinguishes a short-term job from an

6 Find a Mentor.

A mentor who can provide you with additional guidance will contribute to your effectiveness as an intern. Identify at least one individual to serve as your mentor or professional guardian. It should be someone who is willing to take a personal interest in your career development and success.

Once you know your way around, begin to network wisely and get “plugged in” by associating with other seasoned employees who may share their knowledge, perspectives, and insights. Get noticed because more people will have a role in determining your future than you might at first realize.

7

11 INTERNSHIPS

Here are 10 tips to becoming a savvy intern and making powerful career moves:

internship. It is up to you to establish a correlation between your learning goals and the daily work you are asked to perform. Maintain a journal of your activities and accomplishments in order to monitor your progress. Begin creating a portfolio of your projects that you can use later to highlight your skills, talents, and accomplishments.

In addition, seek regular reviews from your supervisor to assess your performance and reinforce the fact that you mean business.

SJSU CAREER CENTER

One of the best benefits of an internship experience is that it can serve as your passport to future employment opportunities. In fact, a recent National Association of Colleges and Employers (NACE) study found that, overall, employers extended job offers to more than 70 percent of their interns.

During this career experience, the more important half is to build a reputation that will culminate in a full-time job offer!

Communicate Respectfully.

Assume that everyone else knows more than you do, but don’t be afraid to present useful ideas that solve problems or save time or money. Mentors and supervisors can be great sounding boards. Don’t hesitate to check in with them ahead of time if you’re uncertain or want additional guidance. Make sure, however, that your style does not come across as arrogant. Employers value assertiveness but not aggressiveness. Find out the proper way to address individuals including customers. Maintain a pleasant and respectful demeanor with every person regardless of his or her rank.

8 Be Flexible.

Accept a wide variety of tasks, even those that may not relate directly to your assignments or those that may seem like menial work. Your willingness to go the extra mile, especially during “crunch time,” will help open up the way to assuming greater responsibilities. This demonstrates the increased value you bring to the organization.

9 Be a Team Player.

In today’s work environment, success is often defined as your ability to get along with and interact with others.

You’re a winner only if your team wins.

10 Have Fun! Last but not least, enjoy learning, sharpening your skills, and developing professionally and personally. Participate in work-related social functions, committees, and become an active member of your work community. n Make your internship work for you! For the latest internship resources, check out the virtual resources, toolkit and Internship Journey Video Series by visiting www.careercenter.sjsu.edu.

NEW

!

EMPLOYER CONNECTIONS The Career Center works to bring employers to campus to meet SJSU students through the Employer Connections program. It’s never too early to start meeting employers and becoming comfortable with talking about the world of work.

The goal of the program is to facilitate connection between employers and graduating students seeking entry-level career opportunities, as well as students seeking internships, co-ops, or other major-related employment prospects.

We encourage you to showcase your skills and talents and network with employers who visit our campus. We also recommend that you research the companies that come to campus – you can use this information to network with company representatives. Having background information will help you feel more confident and also shows recruiters that you’re seriously interested in their organization.

To take full advantage of our Employer Connection services, complete these steps using SpartaJobs, your career management system: 1. Register with the Career Center by visiting our Web site at www.careercenter.sjsu.edu 2. Create your online “user profile” in SpartaJobs, the Career Center’s job database.

3. Upload your resume in SpartaJobs. We recommend your resume be critiqued by the Career Center before you upload it.

4. Check for opportunities frequently; update your profile and resume as needed.

After you register with us, you will receive email notifications about upcoming events related to your major and employment tips and trends, as well as hot job opportunities listed in SpartaJobs. In addition, you will receive relevant notices about opportunities to connect with employers both on and off campus.

OUR EMPLOYER CONNECTION ACTIVITIES SpartaJobs This is the exclusive job and internship bank for SJSU students and alumni. SpartaJobs has hundreds of opportunities and new listings are added every day. Create search agents to automatically notify you of opportunities that meet your job criteria. You’ll also benefit from

receiving “Hot Jobs,” a weekly email of current jobs and internships featured in SpartaJobs.

Job Fairs The Career Center hosts a variety of job fairs throughout the fall and spring semesters that provide you with opportunities to market yourself and interact face-toface with employers who want to hire SJSU students and alumni for career, internship, co-op, and other majorrelated employment opportunities. Refer to the Career Center Web site for dates of upcoming fairs.

SpartaRecruiting San José State’s on-campus interviewing program, SpartaRecruiting, provides you with easy and convenient access to employers interviewing on campus.

SpartaRecruiting is part of SpartaJobs, but you must register to be eligible for this service. Keep your online profile and resume updated and set up automated searches to notify you of opportunities.

Employer Info Sessions These informal information events give you a chance to meet and network with representatives and to learn about specific employment opportunities and trends within their organizations.

Employer Tables Meet employers informally on campus who are recruiting for immediate needs such as career positions, internships, or part-time employment opportunities. Refer to the Career Center’s Web site for dates and information.

e-Resume Service The Career Center works behind the scenes to promote you. We send employers Resume Books and provide them with access to view student resumes from our database.

Your resume will be available only if you’ve given us permission to share it, through your SpartaJobs account.

We do this because employers often need to fill positions immediately and don’t have the time to conduct a lengthy screening and interview process.

JOB FAIR SUCCESS STRATEGIES Job fairs help you to gather information about job, internship and career opportunities. They are also a great way to make contacts.

Job fairs give you the chance to network with hundreds of employer representatives in one place. The Career Center offers workshops to help you prepare for a job fair before each event. Check our Web site for specific workshop dates.

Here are some tips and strategies the Career Center recommends you use to maximize your job fair experience.

BEFORE THE FAIR Attend a job or career fair success workshop to help you succeed at the career fairs. Attendees can choose from live or online workshops.

Get a sneak preview of participating employers on the Career Center’s Web site. Start your employer research from our Web site and use employers’ Web sites.

Be aware of an organization’s products, services, and employment needs before you initiate a conversation with a recruiter. This information will help you make a positive impression on a recruiter and prioritize your time at the event.

Your resume is an important job search tool. Your resume should be targeted and show a recruiter that you’re a good candidate for a specific position. Use your research findings to target your resume to the employer and to the specific job opening of interest.

Shape up your resume with a resume critique. Drop in for a critique, or make an appointment with one of our consultants for indepth feedback.

Prepare a one-minute commercial. Describe your major, career interests, internships or work experience, extracurricular activities, and the type of career information or job you are seeking. Show how your background and future goals fit the organization.

Here’s what Johnross Reyes, a Marketing major, had to say about job fairs, “Before the Fair, I had my resume critiqued several times. As advised by the Career Center, I also developed and practiced my one-minute commercial to gain a sense of what I wanted to say to employers and researched the top 10 organizations that interested me. I had a great experience at the fair. As a result of the Fair, I’ve had three interviews.”

Prepare questions to ask representatives: → What is the employment outlook in the field right now? → What type of training is available? → What types of assignments are given to interns or new graduates? → What do you look for in candidates? → What key skills/experiences are highly desirable? → Do you have any other tips for success in this field?

AT THE FAIR Take time to target those organizations that are of interest to you: → Pick up and scan the employer’s short handout. Determine if you need to further adjust your one-minute commercial to fit the employer’s needs. → Introduce yourself. Many representatives are SJSU alumni and have an interest in SJSU students. → Give your resume to the representative. Launch into your one-minute commercial targeted to the employer and opportunity. → Ask about the application procedure. A positive attitude pays off! Follow up- get a business card or a contact name. Do not ask questions about salary and benefits. → Bring your calendar. Be prepared to schedule interview appointments. → Be patient and anticipate lines. Visit less crowded organizations first.

AFTER THE FAIR Email or write a letter thanking the representatives of the organizations in which you’re most interested for their time and information immediately after the job fair. Include another resume and any other information requested (completed application, recommendations, or transcripts).

Develop a post job fair plan to keep actively engaged in your job search-keep your job search momentum. If you didn’t get a chance to speak with recruiters at the fair because you ran out of time, check out their Web sites to continue your research. Do some practice interviews to fine-tune your skills – you may have some interviews after the fair.

Be sure to check the hundreds of job listings on SJSU SpartaJobs and upload your resume for e-resume transmittal. Go to Career Center website at www.careercenter.sjsu.edu to view these listings.

THe oNe-mINuTe CommerCIaL

Your one-minute commercial is helpful to initiate conversations with employers at job fairs, employer-networking events, and even at the beginning of an interview to break the ice.

The one-minute commercial typically covers the following about you: >

Example “Hi, I’m Judy Chang and I’m currently looking for an entry-level position in Human Resources. I’ll be completing my BS in Business Administration with an emphasis in Human Resources in May.

Your major: _______________________________________________ Type of position you’re seeking: __________________________________________________________ Work experience: __________________________________________

14

__________________________________________________________ __________________________________________________________ Class projects: __________________________________________________________ __________________________________________________________ __________________________________________________________ How your background and future goals fit the organization’s needs: __________________________________________________________ __________________________________________________________ __________________________________________________________ __________________________________________________________

“I recently finished a six-month internship at the XYZ Corp., in their Your one-minute commercial: College Relations Department and __________________________________________________________ really enjoyed the experience. During my internship, I helped to organize __________________________________________________________ sign-ups for a new benefits package, __________________________________________________________ coordinated a company picnic for 400 employees and their families, and gave __________________________________________________________ tours of the office to new employees. I understand Global Inc., currently has a position available in the HR department.

Global is appealing because I’ve read about its high rankings in Fortune’s national employee satisfaction surveys. Can you tell me a little about what it’s like to work there?”

Customize Your Commercial Vary what you say in your one-minute commercial depending with whom you’re talking. A one-size-fits-all approach isn’t effective when you network—tailoring your commercial to a specific employer works best.

You may choose to highlight a skill or ability that will benefit the employer. Think in terms of what you can do for the employer.

Practice Your Commercial The more you rehearse your one-minute commercial, the better. You’ll appear more confident and comfortable when you meet potential contacts. Share your one-minute commercial with one of the career consultants for objective advice and strategies. n

EMPLOYER CONNECTIONS

A one-minute commercial is a great tool to use when you first meet a potential contact. It’s a summary of your talents, skills, accomplishments, and interests.

Use your one-minute commercial to highlight your background and experience. It should give someone enough information to know they want to learn more about you.

Your name: _______________________________________________

SJSU CAREER CENTER

Do you want to know the secret to making a positive impression when you meet new people at a networking event?

Want to make the best of job fairs?

Creating and practicing your one-minute commercial will make all the difference and help you develop contacts.

SJSU CAREER CENTER

Cover LeTTers So what should you feature in your cover letter? Much like your one-minute commercial, cover letters give you the opportunity to: > D escribe the skills and abilities that make you the best candidate for the position.

ighlight the contributions and accomplishments > H you have made in volunteer experiences, internships, or part-time positions.

Sample Cover Letter

Kenneth Baxter One Washington Square San José, CA 95192 Kenneth.Baxter@email.edu (408) 924-5396 www.kennethbaxter.com

15 EMPLOYMENT LETTERS

rovide examples of relevant class projects, work > P assignments and leadership experiences.

March 26, 2009 Robert McClintock Personnel Office Avalon Department Store 1275 Sunset Boulevard San Diego, CA 92110 Dear Mr. McClintock, I am excited to apply for the Junior Buyer position with Avalon Department Store which I learned about through the SJSU Career Center’s job posting system, SpartaJobs. My past retail experience and knowledge of sales/vendor relations make me a highly qualified candidate for this position.

As an Intern for Drew’s Department Store last semester, I developed skills related to fashion buying. I collaborated with the head women’s fashion buyer to maintain vendor relations and also wrote a handbook for sales associates that emphasized the highlights of the spring clothing line. My organizational and computer skills helped me to quickly prepare weekly inventory reports which I disseminated to the sales department, informing them of their sales progress as it related to company goals.

In addition to my internship, I have been a seasonal clerk/cashier for Mason’s Outfitters for three years, which further strengthened my retail experience. I enjoy exceeding customers’ expectations and have twice received the “Employee of the Month” award based on my high sales volume.

My past experience and enthusiasm for sales are a strong match for your company.

I would like to meet with you to share my portfolio and to further discuss my interest in Avalon. Thank you for your time and consideration.

Sincerely,

Kenneth Baxter Enclosure

If you heard about the position through networking with a mutual acquaintance, state that early in your letter.

If you’re open to relocating to get the position, emphasize that information.

Your letter should be free from errors and present the most professional image of yourself as possible. Bring the final draft of your cover letter to the Center for a critique.

> I nclude your cover letter in the body of an email if you’re emailing your resume to an employer.

> A ddress your cover letter to a specific individual if possible. Check the company’s Web site or call the company, if necessary, to get the person’s name.

> B e honest about your claims-you may be asked about them during an interview. n Sample Prospecting Letter

> I f you can’t get a specific name, “Dear Hiring Manager” is a safe alternative.

> A lways send your letter to the company or organization and position to show the employer you’ve done your homework. > I f you do not have related work experience, emphasize coursework and/or class projects.

March 1, 2009 Sue Ellis Director Marketing Communications Department Sander Enterprises 2725 Fairfield Road Kalamazoo, MI 49002 Dear Ms. Ellis: My educational background in public relations and marketing and my status as a San José State University Junior majoring in Business, make me an ideal candidate for the marketing communications internship position with Sander Enterprises.

My ability to make a contribution is based on: • My class project involving a public relations campaign for the campus health center • Marketing coursework emphasizing consumer behavior and promotional strategy • A passion for and knowledge of the healthcare industry • Minor in Gerontology Your orthopedic implant division’s recent FDA approval for the XYZ device caught my attention because I am very interested in issues that affect the aging population. In my Business program at SJSU, I recently developed a case study on marketing products to older adults. In addition, my coursework in Gerontology will enable me to understand the unique needs of your company’s target audience.

My resume is enclosed for your review. If you would like to view samples of my writing, please visit my Web site, www.prakashportfoilio.com. You may also reach me via aprakash@sjsu.edu or (408) 123-4567. Thank you for your time and consideration.

I look forward to discussing my background and qualifications in more detail in an interview.

Sincerely, Ardeshir Prakash Enclosure

16 EMPLOYMENT LETTERS

> Y our cover letter should expand on your abilities and show how you fit the job and can add value to the employer. Do not just repeat what you listed on your resume.

One Washington Square San José, CA 95192

SJSU CAREER CENTER

COVER LETTER BASICS

SJSU CAREER CENTER

THaNK you LeTTers

EMPLOYMENT LETTERS

17

You should use every communication opportunity you have with a potential employer to reinforce that you’re the top candidate for the position. That’s why it’s important to send a thank you letter within one to two days after your interview. A thank you letter shows that you’re a courteous, mature, and respectful person and that you really are the best candidate. You’d be surprised at how many people don’t send them.

The thank you letter accomplishes three things: > First, it reminds an employer of your interview. > S econd, it gives you the opportunity to re-emphasize something or to mention something you may have neglected to during the interview. > F inally, a thank you letter is your chance to reaffirm your interest in the position and organization.

Many students ask if it’s okay to email your thank you letter. The most important thing you can do is to send a thank you letter in the first place. Email is faster than mailing a letter through the U.S. mail. This may work in your favor if the company is making a decision about whether to offer you a job or not one to two days after your interview.

If you email your thank you letter and are really interested in the position, the Career Center team recommends that you also follow up with a handwritten or typed thank you letter.

The Career Center staff recommends that after an employer networking event like a job/career fair, presentation, or panel discussion that you also send thank you letters to recruiters of the companies of which you’re most interested in working. Doing so will help you stand out from the other candidates that recruiters speak with at these events. n

Kathy Jamal

486 Cabernet Drive San José, CA 95195 April 12, 2009 Sonia Sarkisian Director, Personnel Department Jem Systems, Inc. 1493 Lakeside Drive Santa Clara, CA 95056 Dear Ms. Sarkisian: Thank you for taking the time to discuss the packaging engineer position with me. I especially enjoyed hearing about Jem Systems’ employee development programs and would welcome the opportunity to join your team.

Based on our conversation, I am confident my work would result in cost reductions and environmentally responsible packaging for Jem Systems. My prior internship experience with Ultimate Solar Industries prepared me to assume a major role in researching, developing, and testing packaging designs.

In addition to the strengths I discussed yesterday, I also wanted to share that one of my designs created for a three-dimensional design class recently received first-place honors at a statewide design competition.

Please forward my appreciation to your team members—I enjoyed meeting them after the interview. I will contact you in the next week to check on the status of my candidacy. In the meantime, you can reach me at (408) 323-1234.

Thank you again for your consideration.

Sincerely, Kathy Jamal

emPLoymeNT LeTTers

May 14, 2009

ACCEPTING AN OFFER

Taro Inoue Human Resources Manager Global Industry 321 Grand Ave. Sunnyvale, CA 94086

Once you accept a verbal job offer, you may receive a written letter from an employer. If you don’t, it’s a good idea to send one yourself to avoid misunderstandings about the conditions of your employment.

Dear Mr. Inoue:

You should include the following information: > Position title

As we discussed during our meeting on May 13, I understand that this is a fully benefited position with a monthly salary of _______. My start date is June 1, 2009 at 8:00 a.m. Global Industry will provide full medical, dental, and vision benefits.

If this information is not correct, please contact me. I may be reached at (408) 555-5555.

>

Salary

>

Start date

>

Any other negotiated benefits

Here’s an example of how to accept a job offer.

Thank you for sending the package of insurance materials. I will review them to prepare for the mid-June enrollment meeting.

Once again, I am most enthusiastic about working with Global Industry.

Sincerely, Vivian Abiad

567 Glenneyre Lane Santa Clara, CA 95050 July 9, 2009 Pamela Johnson Project Manager ABC, Inc. 3000 Company Rd. San José, CA 95129

DECLINING AN OFFER If you receive a job offer that you’re not going to accept, it’s professional and courteous to notify the employer of your intentions. You want to leave a positive impression in the event you wish to conduct business with the organization in the future.

You do not need to explain why you are turning down the offer, but you do need to be gracious. When dealing with employers, you want to keep your interaction positive.

Here’s an example of how to decline an offer.

Dear Ms. Johnson: Thank you for offering me the Project Coordinator position at ABC, Inc. After careful consideration, I must regretfully decline your offer of employment.

My interviews with you and your team were pleasant. I am impressed by the positive culture and commitment to ingenuity that thrives at ABC, Inc. I am certain you will find another candidate who fulfills your needs.

I appreciate the opportunity to interview with ABC, Inc., and thank you for your time and consideration.

Sincerely,

Daniel Liu

18 EMPLOYMENT LETTERS

I am pleased to accept the offer to join Global Industry as an Account Executive. I look forward to working closely with Dirk Volkl and his team on the Alpha Beta project and welcome opportunities to make a positive impact on its successful completion.

SJSU CAREER CENTER

29 Silver Moon Way San José, 95126

SECRETS TO A SELLING RESUME Your resume is your most important initial job search tool.

It is your key to getting an interview and opening the door to the job you want.

Accomplishments Statement Examples

Although there is no one right way of creating a resume, there are some key strategies you should follow.

After: Selected as the primary agent to handle irate customers. Recognized for ability to calm clients, resolve problems, and follow through. Resulted in strong customer relations.

For a quick overview, log onto the Career Center’s Web site and check out our Resume Toolkit that will give you the basics to creating an effective resume.

Before: Responsible for customer service.

Action verbs = selected, recognized S = handle irate customers

Successful resumes have two key elements:

A = calm clients, resolve problems, follow through

1. They include an employer-centered objective, which gives them direction.

R = strong customer relations

2. They are tailored to the job you want and show evidence that you have the necessary background for the position by writing accomplishment statements.

After: Designed, developed and distributed customized monthly budget reports. Provided timely and accurate data for management analysis.

Before: Prepared financial reports.

Before: Led a team of student volunteers.

THE OBJECTIVE The objective is a short and realistic statement of interest.

It indicates the type of position you are seeking. For example: • Seeking a position as Public Relations Assistant at Starmaker.

• An internship position in the social service industry working with children.

• A part-time position utilizing my creative, organizational, and communication skills.

ACCOMPLISHMENT STATEMENTS The best way to tailor your resume is by writing accomplishment statements that clearly demonstrate what you did vs. simply listing duties or responsibilities.

Employers want to know how you can add value to their team or organization based on what you have done in the past.

Feature information that highlights your qualifications and supports your objective. Provide specific examples of your accomplishments, skills and results.

To write effective accomplishment statements, think of the acronym; S.A.R. (Situation, Action, Result) 1.

2.

3.

4.

Begin your statement with a skill or action word.

Outline the Situation Describe the Action you took Include the Result or outcome of your action; quantify with numbers or percentages when possible

After: Recruited and managed a team of 10 student volunteers. Coordinated and implemented an organization-wide new student orientation which led to highest satisfaction rating by students and parents.

Before: Responsible for writing business plans.

After: Effectively demonstrated writing skills through the creation of a district business plan that reduced expenses by 10%.

Before: Rebuilt a model radio for resale.

After: Rebuilt a 1900 Philco model radio using research and technical expertise which returned a 250% profit upon sale.

EFFECTIVE RESUME WORDING Another strategy to writing effective accomplishment statements is to take typical job responsibilities and rewrite them using more employer-centered language. For example: O.K. Wording

More Effective Wording

Stock shelves

Inventory control

Run cash register

Daily cash reconciliation

Help new employee

Internal staff training

Play games with kids

Function as a role model

Put up posters

Assist with publicity

Gather information

Collect and analyze data

Use training to solve issues

Apply knowledge of

TIPS FOR RESUME SUCCESS

Scanner Tips for Resumes

→ Limit your resume to one page-no more than two.

→ Choose a font that’s easy to read and professional looking, such as Times New Roman or Arial.

→ Avoid using a resume template. → Check for errors in spelling, grammar, and punctuation. Avoid excessive use of abbreviations. → Use present tense action words to describe current and in-progress experiences. → Use past tense action words to describe past experiences and completed tasks. → Class projects, volunteer and unpaid positions do count as relevant experience on your resume. → Be sure to have your resume critiqued at the Career Center before you send it out to employers. → Find more resume writing information on our Career Center Web site.

ELECTRONIC RESUME BUILDING STRATEGIES Most organizations use electronic systems to store and access applicants’ resumes in an electronic resume bank.

To maximize your chances of being selected by the organization’s “electronic eye”, your resume needs a mix of keywords and skill words that match the requirements of the position listed on the job description.

Keywords Sample List Cost Accounting

MBA

Analytical ability

Organizational skills

AutoCad

PhotoShop

BS/MS

Public Relations

→ Keep your font size between 11 to 14 points, and don’t compress spaces between letters. → Use white, standard sized 8 ½ x 11-inch paper printed on one side only. → Do not use italic text, script, underlined passages, tab indents, or resume templates. → Avoid graphics, shading, and boxes. → Place your name as the first readable item on each page. → Make everything on the page left justified. → Use ALL CAPS to distinguish your name or section headers. → Follow the organization’s specifications for how they prefer to receive electronic resumes. → The safest way to send your resume via email is to save it as a plain text document.

HERE IS WHAT EMPLOYERS TELL US The Career Center strives to help SJSU students to be highly competitive in their job search. When employers talk, we listen. Employers who have come on campus to meet with students tell us…

“TAILOR your resume for my position.”

“I don’t want unrelated resumes.”

“NO GENERIC ‘cookie cutter’ resumes. Make your resume stand out.”

Biotechnology

Project management

C++

Project devlopment

“Show your originality- include community involvement, hobbies, volunteer experiences, etc.”

Communications skills

R &D

“Use SPELLCHECK and proofread, proofread, proofread.”

Computer simulation

Sales

Copyediting

Spanish

“Tell me what YOU did on your project, not what your team did.”

Customer service

Statistics

Extensive travel

Sun

Fluid dynamics

Team leader

Hewlett-Packard

Telecommunications

Human Resources

Time management

HTML

Unix

Illustrator

Web design

IEEE

Writing

Leadership

B.A., Art

“Show me how you APPLIED what you learned. Show me how this experience can add value to my organization.”

“A resume is a SUMMARY of your qualifications. Don’t tell me EVERYTHING you have done.”

SJSU CAREER CENTER

aCTIoN verBs

RESUME TIPS

21

Use action words to get your point across clearly, efficiently, and with impact. Here are a few suggestions, listed by functional areas, to help you get started.

ANALYTICAL/ FINANCE Allocate Appraise Audit Balance Bill Budget Calculate Check Compare Determine Distinguish Estimate Factor Forecast Isolate Observe Project Reason Reconcile Sort Tabulate CLERICAL/ ADMINISTRATIVE Archive Arrange Classify Collate Collect Compile Document Generate Implement Inspect Inventory Log Maintain Maintain records Monitor Operate Order Organize Prepare Process Purchase Record Reorganize Retrieve Schedule Screen Specify COMMUNICATION Address Advertise Arbitrate Arrange Author Collaborate Communicate Contact

Correspond Detail Direct Draft Edit Enlist Formulate Influence Interpret Invite Market Mediate Meet with Moderate Negotiate Persuade Present Promote Publicize Publish Reconcile Recruit Represent Respond Sell Solicit Speak Transcribe Translate Write TEACHING/ TRAINING Advise Assess Assist Clarify Coach Conduct Coordinate Counsel Critique Educate Enable Encourage Evaluate Explain Facilitate Teach Train CREATIVE Act Adapt Compose Conceive Conceptualize Create Customize Design Develop Discover Enhance

Establish Fashion Founded Illustrate Initiate Innovate Institute Integrate Introduce Invent Make Modify Originate Perform Plan Propose Redesign Remodel Restructure Revitalize Shape Simplify Suggest Transform LEADERSHIP/MGMT. Administer Analyze Approve Assign Authorize Chair Consolidate Contract Control Coordinate Cultivate Decide Delegate Designate Develop Direct Disprove Encourage Evaluate Execute Handle Head Hire Instigate Judge Launch Lead Lobby Manage Motivate Orchestrate Organize Oversee Plan Prioritize Provide Recommend

Recruit Regulate Review Serve as Serve on Set up Supervise Validate TECHNICAL SKILLS Analyze Assemble Automate Build Calculate Code Compute Configure Construct Convert Create Debug Design Develop Devise Diagnose Draft Engineer Evaluate Fabricate Inspect Install Maintain Make Manufacture Operate Overhaul Process Produce Program Remodel Repair Solve Survey Test Upgrade Validate Verify TEAMWORK Collaborate with Contribute Participate in Discuss RESEARCH Accumulate Acquire Clarify Collect Compile Critique Diagnose

Document Examine Extract Extrapolate Find Gather Identify Interview Investigate Organize Read Report Research Review Study Summarize Survey Synthesize Systematize Verify RESULTS/ ACCOMPLISHMENTS Accomplish Achieve Act Advance Assume responsibility Attain Close (a deal) Complete Decrease Deliver Demonstrate Earn Eliminate Enlarge Expand Expedite Improve Increase Meet deadlines Obtain Produce Recognized as Reduce Resolve Restore Solidify Streamline Strengthen Transform Win

RESUME SAMPLE – BASIC NON-TECHNICAL

MARIBEL ANSELMO

OBJECTIVE

Targeted - Seeking a career (or internship position, if not graduating) position as a (list job title) with (list organization name).

General - Seeking a career (or internship position, if not graduating) position in the (list your field) field.

EDUCATION

B.S. degree in Marketing, minor in Advertising, 8/20XX GPA: 3.2/4.0 San Jose State University, San Jose, CA Relevant Coursework: Business to Business Advertising, Media Planning, Ad Management and Campaigns, Visual Communications, Marketing Research, Consumer Buyer Behavior.

• • • • • •

• • •

Account Executive, San Jose State University, San Jose, CA 8/20XX-Present Generate new clients and accurately maintain existing customer base.

Negotiate and present most affordable cost and run dates for ads.

Meticulously track account records of all ads placed.

Marketing Intern, San Jose Clash, San Jose, CA 6/20XX - 8/20XX Coordinated "Meet the Clash" events and mascot appearances.

Assisted in the development of an advertising plan, including design, pricing, and media placement.

Updated press releases and created marketing flyers consistently meeting tight deadlines.

Market Research, San Jose State University,San Jose, CA 2/20XX- 4/20XX Acted as team leader in a group project to develop a marketing plan for a nonprofit organization.

Conducted and analyzed research and designed and implemented a customer interest survey.

Used strong communication skills to present findings to management.

OTHER EMPLOYMENT •

Inventory Associate, Capri Warehouse, San Jose, CA 6/20XX- 6/20XX Generated reliable bimonthly inventory reports on all products in stock.

SKILLS

MS Office - Excel, Word, PowerPoint, ACT! Database, QuarkXpress, Illustrator and PhotoShop.

ACTIVITIES

SJSU Ad Club - Events Coordinator SJSU Marketing Association, Member Kohara Foundation Scholarship Recipient, 20XX

22 RESUME SAMPLES

RELATED EXPERIENCE

SJSU CAREER CENTER

4560 Lakeside Drive #3 San Jose, CA 95192 (408) 924-0000 manselmo@sjsu.edu

RESUME SAMPLE – BASIC TECHNICAL

Carlos Soto

Objective

Seeking a part-time software development position at Big Computer.

Education

B.S. Degree in Computer Science, May 2010 San Jose State University, San Jose, CA Overall GPA: 3.6

SJSU CAREER CENTER

123 Main Street #612 San Jose, CA 95112 (123) 456-7890 csoto@email.sjsu.edu

Relevant Coursework: Programming in C/C++, Computer Graphics Algorithms, Data Structures and Algorithms, UNIX, Computer Architecture, Object-Oriented Programming, Computer Networks, Technical Writing.

Programming in C, 2008 • Independently wrote complex program for hangman game in C. • Created interface for graphics and script components.

Experience

Network Support Administrator, New Age Computer Solutions, Fremont, CA 2008-Present • Repair and debug hardware and software systems.

• Adapt company’s software applications to work on remote access network and install extensive hardware to augment the system.

• Increased company’s user-satisfaction rating by 20%.

QA Tester, Zareh Inc., Milpitas, CA • Tested and evaluated printer drivers and wrote reports on problems detected.

• Collaborated with engineers in developing and designing test matrices.

2006-2008

Inventory, Shipping, and Receiving Clerk , Globus Corporation, San Jose, CA 2005-2006 • Generated reliable weekly and monthly reports on all products and materials in stock.

• Managed stockroom activities and provided updated inventory figures.

• Reduced inventory errors by 17% within 6 months.

Skills

C, C++, JAVA, SQL, HTML, Visual Basic, Perl, LISP, Assembly, dBase IV, Oracle, MS Word, Excel, Powerpoint. Fluent in English and Spanish

Activities

President, SJSU Mathematics and Computer Science Club, 2009-Present Mihas Foundation Scholarship Recipient, 2008 Volunteer Tutor, ABC for Kids, 2008-Present

RESUME SAMPLES

Projects Network Game Development, 2009 • Assumed lead role on a team of 3 in designing and developing a network game in JAVA. • Delegated responsibilities and tasks. Project was awarded highest grade.

23 23

SJSU CAREER CENTER

SAMPLE business resume JASON MARTINEZ 4327 Aurora St. Santa Clara, CA 95050 OBJECTIVE

Seeking an entry-level position in product marketing at the New Corporation.

EDUCATION

San José State University, San José, CA Bachelor of Science degree in Business Administration, December 2008 Concentration: Marketing GPA: 3.0/4.0 Market Research Project, Fall 2008 • Acted as a team leader in a group project to conduct market research on automobile purchasing trends.

• Developed a strategic plan based on research results, which could be used to increase an organization’s market share.

• Included SWOT analysis, market research, pricing, promotional and sales strategies.

• Received the highest grade in the course.

24 RESUME SAMPLES

(408) 555-6090 jmartinez@email.sjsu.edu

EXPERIENCE Southwest Airlines, Marketing Department, San José, CA, June 2007-Present Marketing Intern • Perform competitive price analysis for monthly reports.

• Promote products to customers through telemarketing.

• Respond to employee and customer inquires via email and telephone.

• Assist the office in daily administrative duties.

• Chosen employee of the month 5 out of the last 8 months.

Sessions Inc., Sunnyvale, CA, May 2006-September 2006 Retail Sales Representative • Designed and taught training program for all new sales staff.

• Negotiated prices on products and services for clients.

• Increased company sales 20% through retail positioning.

SKILLS

• Proficient in various PC applications, such as Windows, PowerPoint and Microsoft Word.

• Fluent in Spanish and English.

ACTIVITIES

Vice President, American Marketing Association, SJSU, two terms Member, Latino Business Student Association, SJSU Member, SJSU Ski Club Volunteer Worker, Second Harvest Food Bank Portfolio Available Upon Request.

Sample MBA resume: used by experienced job seekers

PROFESSIONAL OBJECTIVE Seeking Director of Marketing position at The Devcich Group.

SUMMARY OF QUALIFICATIONS Marketing Management: More than 10 years experience in creation, design, and implementation of multi-million dollar marketing programs as they relate to software product launches, value-added third-party partnerships, support of the sales cycle, and customer retention.

Project Management: Accomplished at managing marketing programs that include multiple elements and contributors.

Demonstrated ability to coordinate with cross-functional groups and vendors to complete projects consistently on deadline.

Communication: Skilled at identifying and collaborating with key contributors. Led meetings with representatives from multiple groups. Excellent verbal and written communication skills.

SJSU CAREER CENTER

Susan Horn 1425 Louis St., Campbell, CA 95008, 408/555-8745, cell 408/443-2109, shorn@shorn.com

25

RELATED EXPERIENCE

Product Marketing Manager, 12/01-11/03 • Managed Spike Softwares’ $15 million marketing budget.

• Developed sales CD to promote Spike products at tradeshows, through direct mail campaigns, and corporate sales.

• Managed direct mail lead generation program resulting in a five percent response rate.

• Planned and supported key tradeshows and seminar series to showcase Spike product suite’s extensibility.

• Implemented vertical marketing program to support sales cycle in key markets.

• Maintained marketing programs’ quarterly budget.

Associate Product Manager, 6/00-12/01 • Performed the product release management function for tracking Spike Software’s domestic and international launches.

• Interfaced with manufacturing, creative marketing, engineering, product marketing, and sales to track product releases.

• Managed BOM and SKU listing to ensure accuracy, reducing count by 40 percent.

Product Coordinator, 12/99-6/00 • Supported a 20-person marketing group by providing meeting organization and project coordination. XYZ Communications, Inc., San José, CA Marketing Specialist Contractor, 4/98-12/99 • Managed marketing projects related to sales tool development to support product launches, field sales efforts, and to educate customer base.

EDUCATION • Master of Business Administration, Donald and Sally Lucas Graduate School of Business, San José University, San José, CA, 2009 • Bachelor of Science, Advertising, San José State University, San José, CA, 1998

RESUME SAMPLES

Spike Software, Inc., Palo Alto, CA Marketing Manager, 11/03-present • Managed strategic marketing programs that support third-party partners, including VARS, solution providers, software developers, and trainers.

• Supervised staff of 25; department received award for efficiency and ingenuity.

• Collaborated with product sales managers to identify key partners needing focused support.

• Managed and maintained product Web site to provide a core communicatio9n site to promote partner program and key partners.

SJSU CAREER CENTER

Sample engineering/technical resume

OBJECTIVE

Seeking a full-time position as a Mechanical Design Engineer.

SKILLS

• AutoCAD, MATLAB, Solid Works, MathCad, MS Office, COSMOS, FORTRAN, Basic, DOS, Windows 3.1/95/98/NT/XP, Unix, Macintosh.

EDUCATION

B.S. in Mechanical Engineering, May 2009 San José State University, San José, CA GPA: 3.5/4.0

RELATED EXPERIENCE

Lockheed Martin Corp., Sunnyvale, CA, January-June 2008 and January-August 2009 Engineering Intern • Completed 2 assignments under the Cooperative Education Program with 2 different departments: Environmental and Structural Test and Test/Support Equipment Engineering.

• Designed a major load distribution structure for the Space Telescope Support Stand.

• Served as the engineering coordinator during fabrication of the structure by manufacturing.

• Assisted in the installation of load distribution structure to the support stand and test of the Space Telescope Support Stand.

• Created and revised CADAM and conventional drawing of test fixtures and ground-handling equipment.

• Analyzed heat transfer characteristics for a large shipping container, finding Previously unknown flaws.

RESUME SAMPLES

26

SAHIL “CHRIS” PANDYA 258 Rosemead Way San José, CA 95134 (408) 278-1234 pandya@sparta.sjsu.edu

Reliance Industries, Bangalore, India, June-September 2006 Scientific/Technical Staff, worked on location and telecommuted Expanded emergency response computer codes used to track atmospheric releases of radioactive or toxic substances to include regional weather observations.

• Performed statistical computer analysis and assisted in field experiments.

PROJECTS

Automatic Packaging Machine Design - Led a group of 4 in the mechanical design of an automatic packaging machine capable of packaging 200 pharmaceutical vials per minute.

Speed Reducer Design - Designed a high-precision, epicyclic gear reducer to transmit power to a hydraulic pump that powers all the hydraulic systems in a commercial aircraft.

HONORS/ AWARDS

• • •

BACKGROUND

• • •

Commendation for superior work, Lockheed Martin (2008) National Dean‘s List (2007-08) Tau Beta Pi Engineering Honor Society and Pi Tai Sigma National Honor Fraternity for Mechanical Engineers; and served as engineering tutor for upper division students.

U.S. Permanent Resident Traveled extensively through China and Southeast Asia Experienced working globally and via telecommuting.

Sample education resume

OBJECTIVE

Teaching position in grades K-3.

EDUCATION

CA Multiple Subject Credential, CLAD, 5/09 San José State University, San José, CA Overall GPA: 3.7/4.0 B.A. degree in Liberal Studies; Minor in Spanish, 5/08 Overall GPA: 3.8/4.0 Member, SJSU Golden Key International Honor Society Graduated with Great Distinction Student Teacher, Cedar School, 1/08-Present Campbell Union Elementary School District, Campbell, CA • Develop, plan, and implement lesson plans for third grade class of 30 ethnically diverse students.

• Designed and taught a 4-week thematic unit on Mexican history and culture.

• Participate in parent conferencing and Back-to-School Nights.

• Organized field trips to Children’s Discovery Museum.

• Constructed and implemented positive reinforcement classroom management plan, significantly reducing behavior problems.

RELATED EXPERIENCE

Recreation Leader, City of Palo Alto, 6/08-8/08 Department of Parks and Recreation, Palo Alto, CA • Developed and supervised a summer program for children 7 to 12 years in age that include arts and crafts and athletic activities.

• Modified curriculum to meet needs of multiultural populations.

Teacher Aide, Davis Elementary School, 1/07-5/07 Cupertino Union School District, Cupertino, CA  Assisted in a 2/3 combination class and instructed below-level reading students on a one-to-one basis.

SKILLS & INTERESTS

Bilingual in Spanish and English Proficient in PC and Mac, Microsoft Word, MS Excel, MS PowerPoint, and Internet research Play guitar and sing; interested in photography Have traveled throughout the U.S. and Europe

OTHER EXPERIENCE

Sales Associate, Macy’s, 6/07-5/08 Oakridge Mall, San José, CA • Worked an average of 20 hours weekly while completing undergraduate degree to help pay for tuition and living expenses. Responsibilities increased my ability to analyze needs and deliver quality customer service.

ACTIVITIES

Vice-President, SJSU Student CA Teacher’s Association, 8/08-Present Volunteer, Sunday School Teacher (ages 6 to 8), 1/03-5/08 Treasurer, SJSU Liberal Studies Society, 8/07-5/08

27 RESUME SAMPLES

TEACHING EXPERIENCE

SJSU CAREER CENTER

Morgan A. Smith 2503 Westwind Lane San José, CA 95192 408-267-3209 masmith@sjsu.edu

SJSU CAREER CENTER

Sample non-profit resume

28

Jessica Osio 1955 Santa Clara Avenue, #13 San José, CA 95126 Jessica.Osio@sjsu.edu (408) 867.5309 OBJECTIVE

Seeking Grants Associate position with the San José Foundation for Education Advancement to help promote educational enrichment programs for youth in San José.

EDUCATION

San José State University, San José, CA Bachelor of Arts, English; Minor in Social Science 5/09 Overall GPA: 3.7/4.0

RESUME SAMPLES

Relevant Coursework Public Finance, Social Change, Society and Education, Social Welfare: World View RELATED EXPERIENCE

Silicon Valley Education Foundation, San José, CA Development Intern 5/08 – present • Research and locate prospective donors to help support K-12 after-school programs for various communities in San José.

• Help to write and edit grant proposals for potential funders.

• Monitor grants and contracts tracking database system and hard copy files.

• Develop communications materials to donors, sponsors, media, and the public.

Mental Health Association of San José, San José, CA Grants Associate 8/07 - 5/08 • Maintained donor database using Razor’s Edge Software to process all financial donations made by individual, grants, corporations, and pledges.

• Communicated with current and potential donors about any changes in funding priorities to ensure proposals and grants were within the guidelines.

• Provided administrative support to staff including managing schedules, supply purchasing, filing, preparing development materials, and coordination of meetings.

• Assisted in the coordination of all development-sponsored special events.

ADDITIONAL EXPERIENCE

Rock Lake Elementary School, Freemont, CA Volunteer Mentor and Activities Coordinator 9/06 - 5/07 • Designed and implemented a tutoring program for 15 elementary students.

• Applied creative and innovative learning techniques including cross cultural activities, hands-on materials, games, journal writing, and discussion groups.

• Encouraged a teamwork atmosphere to enhance cooperative learning.

SKILLS

Experienced with Microsoft Word, Excel, PowerPoint, Access and Razor’s Edge Software Fluent in Spanish and English ACTIVITIES Member, Poets and Writers Coalition, SJSU student organization, 9/07 - present Volunteer, Habitat for Humanity, South America, 5/08 - 8/08 Volunteer, Refugee Women’s Alliance, San José, 5/07 - 8/07

Sample art intern resume: this style is most appropriate for creative positions.

OBJECTIVE

To obtain an internship in the field of Entertainment or Art.

EDUCATION

San José State University, San José, CA BFA in Art, Animation / Illustration Emphasis, 12/xx Minor in Theater Arts, Dramatic Writing Emphasis Overall GPA: 3.39/4.0

Relevant Coursework: Int’l Programs Study, Intermediate Illustration, Drawing for Animation, Film and TV Writing, Story Telling, Film and TV Aesthetics.

SKILLS

Maya, Lightwave, Photoshop, Illustrator, InDesign, Flash, FCP, and Final Draft Fluent in English and Italian. Conversational French.

PROJECTS

Notre Dame Interior Sketch, Summer 20xx • Completed study over five separate sessions.

• Created an interactive online sketchbook to display sketches.

Feature Length Script, Spring 20xx • Wrote 50 pages of an original feature length script with Final Draft 7 Software.

• Developed idea, characters, and scenes used for an outline for the entire script.

• Adapted script into 10 minute movie submitted to Campus MovieFest.

Color Rendering, Spring 20xx • Painted 16 color comps in acrylic paint.

• Completed a 7” x 9” limited pallet rendering from photographic reference.

Skyscraper Visual Development, Spring 20xx • Developed a 1950’s era non-iconic skyscraper for the background for a Superman film.

• Created skyscraper from iterations of thumbnails, sketches using mechanical perspective techniques.

EXPERIENCE

SJSU Peer Advisement Center, San José, CA Lead Peer Advisor, 1/xx – Present • Created Online Backpack to Briefcase Video Workshop from concept to completion.

• Honored as 2008 Student Employee of the Year.

• Recognized for Outstanding Performance at the New Grad Blastoff, 20xx.ISEA and Zero One Festival, San José, CA Volunteer, 8/20xx • Assisted artists with installation of artwork for Breeze and Ping Genius Loci).

• Encouraged interactivity at South Hall, SJMA, Baby Love, and ISEA.

ACTIVITIES

Volunteer, ISEA, 13th Annual International Symposium on Electronic Art, 20xx Vice President, Animation Club

AWARDS

Awarded, Jane M. Seeburg Memorial Scholarship, 20xx Member, Phi Theta Kappa Honor Society, Highest Honors Spring 20xx, Honors Fall 20xx/Spring 20xx

29 RESUME SAMPLES

Study Abroad: Visual Thinking and Creativity, Paris, France, Summer 20xx • Painted at Monet’s Gardens in Giverney, France while it was closed to the public.

• Visited over 20 art, culture, and history museums: Louvre, D’Orsay, Oranganerie, Marmotten, Pompidoo, Jewish Art and History, and Cluney.

• Received Outstanding Water Color Award for piece and work featured in SJSU Art Gallery.

SJSU CAREER CENTER

ANTONIO R. MANCINI 2425 North 113th Street San José, CA 95555 (408) 321-3333 james@mail.com Portfolio: James@James.com

SJSU CAREER CENTER

Sample health resume

Fong “Tony” Nguyen 1111 Cherry Avenue San José, CA 95192 408-924-6031 tonyot@sjsu.edu Objective Seeking the assistant director position for Children’s Wellness after school program.

30

Education BS Occupational Therapy with a minor in Kinesiology, May 2009 San José State University, San José, CA GPA: 3.7/4.0 Relevant coursework: Occupational Therapy, Physical Disabilities, Psychological Disabilities, Pediatric Development, Functional Kinesiology

RESUME SAMPLES

Leadership Experience Camp Counselor/Recreation Leader 2005 - present Camp St. Clare, Inc., Santa Clara, CA • Plan indoor and outdoor recreational activities for disabled children, ages 6 to 12.

• Support children with self-care activities, such as toileting, dressing, bathing, transferring, and feeding.

Fundraiser Summer 2007 Junior Chamber, San José, CA • Raised more than $7,000 to benefit children with disabilities in Jamaica.

• Developed event publicity campaigns for local newspapers.

Board Member 2005 - 2007 Student Occupational Therapy Association, SJSU • Planned professional and social programs for 75 members.

• Demonstrated strong leadership capabilities by delegating responsibilities.

Health-Related Experience Occupational Therapy Intern 2008 - present Mission Rehab, Santa Clara, CA • Lead sitting and tabletop exercise programs with stroke patients.

• Research and generate in rhythm/drumming group to facilitate movement in affected limbs resulting in a 20% increase in mobility.

• Demonstrate flexibility and quick adaptability when faced with unexpected changes in patients’ conditions.

In-home Care Companion 2005 - 2008 Cardinal Care, Palo Alto, CA • Provided comprehensive care for an autistic patient using a structured behavior program which produced excellent results.

• Assisted patient with exercise programs, meal preparation, and transportation.

Additional Background Information • Successfully supported 80% of educational financial responsibilities by working nights and weekends at Starbucks and Jamba Juice.

• Current CPR and First Aid certified.

• Permanent Resident.

• Fluent in English, Vietnamese, and conversational Spanish.

Sample Resume for electronic submission

OBJECTIVE Seeking full-time MECHANICAL DESIGN ENGINEERING POSITION.

SJSU CAREER CENTER

Chris Washington 258 Rosemead Way San Jose, CA 95134 (408) 278-1234 Washington@sparta.sjsu.edu

EDUCATION B.S. in MECHANICAL ENGINEERING, May 2008 San Jose State University, San Jose, CA; GPA: 3.5/4.0 PROJECTS AUTOMATIC PACKAGING MACHINE DESIGN, February 2008 *Led group of 4 in the mechanical design of an automatic packaging machine capable of packaging 200 pharmaceutical vials per minute.

RELATED EXPERIENCE Lockheed Martin Corp., Sunnyvale, CA ENGINEERING ASSISTANT, January-June 2007; January-August 2006 *Completed 2 assignments under the Cooperative Education Program with 2 different departments: Environmental and Structural Test and Test Support Equipment Engineering. *Designed a major load distribution structure for the Space Telescope Support Stand. *Served as the engineering coordinator during fabrication of the structure by manufacturing. *Assisted in the installation of load distribution structure to the support stand and test of the Space Telescope Support Stand. *Created and revised CADAM and conventional drawing of test fixtures and ground-handling equipment. *Analyzed heat transfer characteristics for a large shipping container, finding previously unknown flaws.

E.I. DuPont de Nemours & Company, Aiken, SC SCIENTIFIC & TECHNICAL STAFF, June-September 2006 *Expanded emergency response computer codes used to track atmospheric releases of radioactive or toxic substances to include regional weather observations. *Performed statistical computer analysis and assisted in field experiments.

SKILLS *AutoCAD, MATLAAB, Solid Works, MathCAD, MS Office, COSMOS, FORTRAN, Basic, DOS, Windows 3.1/95/ NT/XP, Unix, Macintosh. *Strong verbal and written skills.

HONORS & AWARDS *Commendation for superior work performance, Lockheed Martin Corp. (2007) *National Dean’s List (2006 – 08) *Member, Tau Beta Pi Engineering Honor Society (2006 – 08) *Pi Tai Sigma National Honor Fraternity, Mechanical Engineers (2006 – 08), Engineering tutor (2007 – 08)

RESUME SAMPLES

SPEED REDUCER DESIGN, May 2007 *Designed a high-precision, epicyclical gear reducer to transmit power to a hydraulic pump that powers all the hydraulic systems in a commercial aircraft.

31

SJSU CAREER CENTER

Sample curriculum vitae

32

MARCIA CASSANDRA RAMIREZ One Washington Square San José, CA 95123 Tel: 408-321-6543 maria.ramirez@yahoo.com OBJECTIVE Research Assistant position with Theravance, Inc.

EDUCATION

RESUME SAMPLES

San José State University, San José, CA. B.S. Biology; Minor in Chemistry, May 2009 Research Interests: Genetic analysis, biotechnology, cell cycle development and mutation Relevant coursework: Cell Biology, Principles of Developmental Biology, Biotechnology in the 21st Century, Molecular Genetics, Bioinformatics I Foothill College, Los Altos, CA. A.S. Biology, June 2007

RESEARCH & RELATED PROJECTS Organisms Study, San José State University, San José, CA. Spring, 2008 • Lead a team of four to engage in a small-scale epidemiologic study of a reservoir animal population by collecting and analyzing parasites, viruses, bacteria, or any zoonotic organisms that could potentially cause infections to humans and animals • Cataloged results over the course of 3 months and wrote two chapters for a larger research study conducted

by Dr. Leroy Philips, Dept. of Biology, SJSU DNA Research Project, San José State University, San José, CA. Fall, 2008 • Performed protein bioassays and prepared tissue cultures • Assisted with DNA preparations for DNA fingerprinting • Analyzed data collected and wrote reports for research team • Reviewed various science journals to help identify additional research supporting methods and results

RELATED EXPERIENCE Biotech Corp., Palo Alto, CA. Lab Assistant Intern Sept. 2008-Present • Provide technical support for drug development projects at various stages • Perform formulation and reformulation studies for non-controlled and controlled substances Bodega Marine Laboratory, Bodega Bay, CA. Independent Research Associate Summer, 2007 • Investigated the effects of creosote on early development of sea urchin embryos • Administered basic lab techniques, including toxicology analysis, fertilization of sea urchin embryos, spectrofluorometry and computer data analysis

Foothill College, Los Altos, CA. Database Assistant Aug. 2006- Sept. 2007 • Verified data and systems for commands errors • Developed departmental spreadsheets using MS Excel • Supported students and faculty members seeking updated information on grades, units, and transfer documents

PAPERS & CONFERENCES Presenter, Promoting Careers in Science to Girls, Annual Association for Women in Science Conference, Washington D.C., 2008 Jones, Marcia. “The Effects of Creosote on Early Development of Sea Urchin Embryos.”

Research and paper presented to audience of 200 at the Marine Biology National Conference, 2007.

President, Biology Student Association, SJSU 2008-2009 Student Chapter Liaison, Association for Women in Science, 2008-Present

SKILLS Laboratory: Proficient in PCR, Electrophoresis; Spot Testing (including oxidas); Endole & Staining procedures; Fluorescent & Face Contrast Microscopes; Flow Cytometer; Gel Doc system; Knowledgeable in bacterial, viral and fungal isolation using different media Computer: Proficient in MS Excel and Access, Familiar with C++, Unix, and Pascal Languages: Fluent in English and Spanish

PERSONAL DATA Visa Status: Permanent U.S. Resident Mobility: Available immediately for worldwide placement

33 RESUME SAMPLES

LEADERSHIP ACTIVITIES

SJSU CAREER CENTER

ADDITIONAL EXPERIENCE

SUCCESSFUL INTERVIEWING Interviewing is a dialog. The employer’s goal is to determine whether you and your assets are a good match with their environment and the position. Remember, interviews are meant to be two-way - you are checking them out for a good fit, too.

Whether your interviews occur at the employer’s site, on the telephone, at a job fair, or over coffee, your goal is to market yourself- to convince the employer that your combination of skills, strengths, experiences, and accomplishments make you the most desirable applicant for the position.

The more effort you put into preparing for your interview, the greater your chance is of being hired. We invite you to meet with a career consultant for more assistance and practice in making the most of your interviews.

The following tips will help you prepare for and maximize your interviews.

BEFORE YOU GET STARTED You will interview more confidently if you’re clear about who you are and what type of work environment is a good fit for you. Identify 3-5 personal attributes that make you valuable to an employer.

We recommend you take a quick inventory of your: → Accomplishments → Skills/Abilities → Education → Experiences (paid, service learning/volunteer, internship or class projects) → Strengths/Weaknesses → Interests → Career Values → Personal attributes → Lifestyle needs → Work environment preferences → Future goals

Research Employers and Positions Become knowledgeable about prospective employers, job titles, the overall industry, and the current market. Create a list of potential employers and check out their Web sites, literature, and materials. Review job descriptions and analyze the skills and experience these employers seek.

Select specific examples from your background that match the requirements of the job description. Keep these examples in mind to help you answer questions during the interview.

Develop a One-Minute Commercial An interviewer may ask you to “tell me about yourself.”

Adapt your one-minute commercial to answer these commonly asked questions. You still want to briefly describe your background and strengths, but you should also emphasize how you fit the position for which you’re interviewing. The more research you’ve done about the

organization and position, the better you’ll be able to develop an appropriate one-minute commercial.

Anticipate Questions – Formulate Answers Although you don’t want your answers to sound too rehearsed, it never hurts to review the typical types of interview questions. This will help you to respond with clear examples that demonstrate your strengths, accomplishments, and the value you will add to the organization. Your answers should demonstrate that you’re the ideal candidate. Prepare good questions of your own that communicate your interest and enthusiasm for the opportunity.

About Interviews First interviews are typically screening interviews and may be conducted over the telephone. “When considering students for internships, the phone is the most effective method of communicating with and interviewing students,” said Raul Munõz, an IBM University and Recruiting Relations Manager.

“When actively seeking employment, students should keep in mind that the next call could be from a manager interested in learning more about your qualifications.

Answering the phone in a professional manner can significantly impact the impression you make on that manager. Voicemail messages should also reflect a professional tone. When speaking with employers be prepared. The best impressions are made by those students who have taken the time to research the organization and familiarize themselves with the skill requirements of the position. Being prepared ensures you are in a position to communicate those qualifications that make you an outstanding candidate,” said Munõz.

Depending on the type and size of the organization, your interviewer could be a recruiter with a basic understanding of the position, a contract employee assigned to the human resources department, a project manager, or a department head. Regardless of who you get as an interviewer or the method used, your goal is always the same- to present yourself in the most positive and professional manner possible.

The Format Most interviews have three parts- rapport building, information exchange, and conclusion. The rapportbuilding stage is your opportunity to “break the ice” by discussing subjects often unrelated to the position such as the weather, traffic, or a hobby. Be aware that first impressions are formulated at this point. Your professional dress and demeanor, positive body language, communication style, and self-confidence all contribute to the employer’s initial impression of you.

The information stage encompasses two segments.

Initially, employers probe to obtain information about

SJSU CAREER CENTER

you. Take this opportunity to market your strengths and background as they relate to the position. This is the most important segment of your interview—focus your attention on being the best candidate. Secondly, the employer provides information about the organization and position. Listen attentively, ask good questions, and respond appropriately. For starters, check out the sample questions at the end of this article.

The best way to answer behavioral questions is to prepare specific stories/examples from your school, internship, job, or volunteer work experiences. Other accomplishments, such as athletic achievements or leadership roles in clubs, are also appropriate to use.

The conclusion stage of the interview allows you to clarify important points, summarize your qualifications, reiterate your interest in the position, and articulate the major reasons why you’re the best applicant. It’s also your opportunity to obtain a business card (for following up and developing thank you letters), and to request the timeline for decisions.

ample STAR AnswerSituation/Task: “An accounting A: S professor announced a nation-wide student contest sponsored by a Big Four firm. San José State was one of several Bay Area schools eligible to submit entries at the regional level.”Action: “I was the leader of our six-person group and used my organizational skills to schedule a series of meetings and delegate responsibilities....”Result: “Our group’s project was chosen from 12 other campus entries to continue in the competition and won the regional competition.

One of the judges said ours was the most innovative model he’d seen....”

Q: “ Give me an example of a time when you set a goal and were able to achieve it.”

S INTERVIEWING

Interview Style and Questions

Interviewing styles vary from interviewer to interviewer.

Some employers may rely primarily on a single style, while others may use a combination of approaches. Some employers may use a very structured format in which all applicants are asked a standard list of questions. Other interviewers are more comfortable with a more free-flowing conversational approach or a combination of styles. Be prepared for variations. Here are some samples of typical interview questions and some hints about how to answer them.

DIRECTIVE: Normally clear and specific. hy did you choose your college major? What Q: W courses did you like best/least? Why?” A: “ I chose to study psychology because I have always had an interest in helping children. I would like to be a child therapist. The courses I liked best were my child development and child psychology classes.

They were dynamic while providing a strong foundation for understanding behavior. The class I liked least was my statistics course—although the subject matter was dry, I could see its applicability to my other classes ….”

NON-DIRECTIVE: Open-ended and less structured.

Q: “Tell me about yourself.”

A: “I’m graduating with a computer science degree this year. I have successfully completed a number of class projects utilizing my competencies in C++ and JAVA. In my past two summer internships, I learned how to ....”

HYPOTHETICAL: Case scenario, problem solving, or issue centered.

Q: “ Describe how you would handle people on your team who are not doing equal amounts of work.”

A: “ First, I would gather input from other team members to understand the situation. Then I’d speak to the individuals privately ....”

BEHAVIORAL: Secures information about your past performance that is compared to skills needed to perform the job.

One approach to answer these questions is to use the STAR technique. STAR stands for Situation, Task, Action and Result. Briefly describe a situation from your past (Situation, Task), what specific action(s) you took (Action), and the positive outcome(s) (Result).

Follow-through and Follow-up > C heck the day, date, time, and location of your interview. > Review a map and directions; identify traffic patterns to estimate your commute. > Dress appropriately. (See next page for specifics.) > Arrive at least 15 minutes early for your interview. > Bring extra copies of your resume. > Treat everyone you meet at the employer’s site with courtesy. > Notify the employer as soon as possible if you can’t keep your appointment. “No shows” are unacceptable, particularly if you want to be considered for another position in the future. > Send a thank you letter immediately after your interview. We recommend an email response within 24 hours. You may also send a handwritten or typed letter to distinguish yourself in the crowd. Accentuate your skills or mention an important point if you forgot to address it during the interview. > Stay in contact with the organization. Periodically check to determine the organization’s progress in making a decision.

QUESTIONS ASKED DURING JOB INTERVIEWS Introduction 1.

2.

Why did you choose to attend San José State University?

Describe the most significant written document or presentation you’ve completed.

Skills/Personal Qualities 3. Describe leadership experiences you have had.

4. What skills and abilities would you bring to our organization?

5. How would your current co-workers or classmates describe you?

Wondering what to wear to your interview? Consider the nature of the industry, the culture and location of the organization, and the type of position. For an accounting position in the San Francisco Financial District, wear “traditional business.” For most internship opportunities, many students choose to wear “business casual.” When in doubt, lean toward the conservative.

Keep in mind that the interview is a business meeting; you want to look your best. You can always dress to fit the organizational culture after you land the position.

Traditional Business: Women > Professional dress with a jacket or a suit that fits appropriately in conservative or muted colors > Knee-length skirt > Neutral-colored nylons > Polished, closed-toed, and low-heel shoes > Light briefcase or portfolio and datebook/electronic calendar Business Casual: Men > Dress slacks or khaki-type pants > Collared shirt > Sport jackets > Clean, polished shoes > Light briefcase or portfolio and datebook/electronic calendar Business Casual: Women > Coordinated jacket with skirt or pants > Blouse, shell, or sweater > Dressy pants > Polished, closed-toed, and low-heel shoes > Light briefcase or portfolio and datebook/electronic calendar Grooming Tips > Wear simple, professional-looking jewelry—one ring per hand > Have clean, manicured nails > Use light or no perfume/aftershave > Always use deodorant > Style your hair neatly so it’s kept off your face > Do not chew gum during your interview Avoid wearing the following: Jeans, tennis shoes, t-shirts, sweatshirts, evening wear, miniskirts, trendy attire/shoes, high heels, shorts, backpacks, bulky purses, and heavy scents (aftershave, perfume, strong foods, etc.). Make sure you turn off any electronic devices you carry.

8.

Why are you interested in this position?

Give me an example of an important goal you have set. Tell me about your progress in reaching that goal.

Share your long-term goals with me.

Co-curricular Activities and University Experiences 9.

T ell me about the campus or community activities in which you’ve participated. Which did you enjoy the most? What skills did you develop?

Academic Programs 10. Why did you choose your college major?

11. What did you learn in your __________ class?

Work Experience 12. G ive an example of a time when you had to go above and beyond the call of duty in order to get a job done.

13. Do you prefer working in a team or independently?

14. What do you consider to be your greatest strengths as they relate to this position? Weaknesses?

Accomplishments/Achievements 15. D escribe an obstacle that you encountered in a class project, internship, or job that demonstrates your analytical ability.

16. Describe a time when you were faced with problems or stress at work or in class that tested your coping skills. What did you do?

Knowledge of Organization/Industry 17. Why do you want to work for our organization?

QUESTIONS TO ASK EMPLOYERS 1. D escribe projects and assignments I would have during my first year.

2. Elaborate upon the supervision and training I would receive during my first 12 months.

3. What might I expect to be doing over the next three to five years within your organization?

4. How is performance evaluated and how often?

What measures of success are used?

5. In reviewing your organization’s Web site, I noticed _______________. How is that project progressing?

6. What types of opportunities exist for professional development? n

Ready for the interview? You will be!

Check out Perfect Interview™ online.

36 INTERVIEWING

Traditional Business: Men > Conservative two-piece business suit, preferably gray or navy > White or pastel long-sleeved shirt; tie with conservative pattern > Belt or suspenders that match your shoes > Dark-colored dress socks that match your pants > Clean, polished shoes > Light briefcase or portfolio and datebook/electronic calendar

6.

7.

SJSU CAREER CENTER

FASHION TIPS FOR INTERVIEWS

Career Goals and Objectives

DISABILITIES – REMOVING BARRIERS TO EMPLOYMENT Today’s competitive market presents challenges for all job hunters. As a person with a disability, you may have additional concerns about your job search. The key to your success lies in developing effective methods for promoting your skills and abilities to prospective employers.

The following are some employment-related questions frequently raised by students who have disabilities. While no one answer is right for all situations, we hope these general guidelines are helpful. For additional information, schedule an appointment with a career consultant at (408) 924-6031. The Career Center coordinates programs that address the employment needs of students with disabilities. Be sure to check www.careercenter.sjsu.edu for more details.

Frequently Asked Questions Q:: Application forms often ask if I have a disability.

Can employers legally ask this?

A: No. Employers are not allowed to ask, “Do you have a disability? If so, please explain.” However, employers may ask, “Can you perform the essential duties of the position?” No matter what your disability is, if you can perform the job with or without accommodations, say “yes.” If you do need accommodations, be ready to identify your specific needs and requirements.

Q: Should I state on my resume that I have a disability?

A: Whether or not you disclose your disability to an employer is a matter of personal preference. It is usually advisable not to reveal your disability prior to scheduling an interview. The interview is your window of opportunity to market yourself and to focus on your abilities to perform the job. It is recommended, however, that you request any information relevant to details or accommodations you may need such as parking arrangements, disabled parking locations, building access, elevator locations, or interpreting arrangements upon finalizing plans for the interview.

Preparation and doing your homework beforehand is crucial to a successful interview. By evaluating the position’s primary job functions and matching your skills to these functions, you’ll be in a better position to accentuate your abilities to do the job. If an accommodation is necessary to perform the primary functions of the job, discuss this with the employer and be prepared to offer solutions. This strategy creates a win/win situation for all parties.

Q: If I have a visible disability, will the employer expect me to discuss it?

A: Employers want to know essentially one thing from job applicants: Can you do the job? If your disability is visible, a potential employer may wonder whether your disability will

pose problems in getting the work accomplished. Your interviewer, however, may not feel comfortable asking you questions about this for fear it will embarrass you, make you ill-at ease, or be in violation of the law. It is, therefore, your responsibility to anticipate what these concerns may be and initiate discussion of related abilities and accommodations.

Make sure that by the time you leave the interview, your potential employer fully understands your qualifications and ability to perform the job. Give the employer enough information to make you a job offer.

By focusing on your abilities, not your disability, you market your skills and strengths to employers.

Interview Strategies Before the Interview 1. Arrange for several practice interview sessions with a career consultant to become more confident in discussing your work-related skills and in putting the employer representative at ease. Rehearse ahead of time to prepare how you will handle inappropriate, personal, or possible illegal questions.

2. If your disability makes oral communication difficult, create a written narrative to supplement your resume that explains your disabilities. Again, keep the focus on your abilities.

3. Think ahead about the types of accommodations you may need. Note: This may vary based on the type of job for which you’re interviewing. Determine any technical support, resources, and costs that might be necessary for your employment so that you can respond to questions about this topic.

4. Seek advice from other workers with disabilities who have been successful in finding employment.

During the Interview 1. Maintain appropriate control of the interview by tactfully keeping the interview focused on your abilities-not the disability.

2. Inform the employer of any accommodations needed and how they can be achieved, thereby demonstrating your ability to manage your disability. For example, if you use a phone amplifier, screen reader, or screen enhancer, be prepared to explain its use to the interviewer. If possible, demonstrate its use or have flyers explaining how it works and how the employer could obtain a device or software program.

3. Conclude the interview by reiterating your qualifications, your added-value, and giving the interviewer the opportunity to ask any further questions.

wHaT are INFormaTIoNaL INTervIews?

An informational interview is an arranged meeting with a person who works in a particular profession or organization. As opposed to a job interview, during which you sell your skills and experiences to a prospective employer, an informational interview is a learning experience.

Informational interviewing can help you choose a major or industry and make connections with professionals in your field. It’s a great way to research a variety of careers and gain first-hand perspectives and insight from professionals.

Word of Caution: The purpose of an informational interview is not to ask for a job. Instead, the objective is to learn about jobs you might like.

These professionals volunteer their time and expertise to help you; treat them and their commitment with respect.

Informational interviewing may be done in person, by phone, or even by email. Here are the Career Center’s recommendations for how to make a successful informational interview connection: 1.

evelop a list of potential contacts. Identify D individuals that you’d like to meet and interview.

The easiest way is to ask people you already know, such as a past co-worker or an acquaintance from a professional association.

2.

e clear about your objective before you begin B scheduling interviews. Make sure you have clear-cut goals about what you want to gain from the informational interview. Decide what you want to know and rehearse what you will say.

3.

xplain why you’re calling. Be polite, positive, E and businesslike.

4.

e flexible. Prepare to conduct the interview B when you call, understanding that whomever you call may be busy and may want to schedule another time to talk with you. As a courtesy, keep your interview to 30 minutes.

5.

T ry to schedule a face-to-face meeting whenever possible to gain exposure to the work environment and culture. Arrive 5-10 minutes early, dress in business attire and bring your enthusiasm.

6.

sk your contact to recommend others you might A speak to in your specific field or industry of interest. Follow up on the referrals you receive.

7.

mail or send a thank you note after your call or E visit. If appropriate, include your phone number and/or email address.

8.

otify all your contacts after you get an internship N or a job. Thank them again for helping you.

You will be surprised to find how many individuals enjoy speaking about their experiences and career development.

If you need help in identifying additional professionals or resources, stop by the Career Center for further assistance.

Use the phone to make informational interview appointments. It’s best to conduct face-to-fact meetings.

“Talking to a professional in my field of interest helped me develop realistic expectations about financial advising as a career. He opened door and showed me the different options that are available for a new college graduate.” - Kim Ta, Finance major

38 INFORMATIONAL INTERVIEWS

One way to find informational interview contacts is to make a list of people you may already know, such as friends, neighbors, family, professors, colleagues, co-workers, and members of professional associations (an association of practitioners of a given field or profession). Increasingly, online social networking has become a way to extend networks and make useful business contacts.

RECOMMENDATIONS

SJSU CAREER CENTER

If you want to get the inside scoop on different career fields, then you’ll want to conduct informational interviews.

SJSU CAREER CENTER

wHaT are INFormaTIoNaL INTervIews?

SUGGESTED INFORMATIONAL INTERVIEW QUESTIONS Most questions will come from your own research and curiosity; however, here are a few to help you get started: Make sure you prioritize your questions and ask those that are most important to you first.

About the Career Field > How did you get interested in this career?

39

> W hat is your typical workday like? What are your responsibilities?

INFORMATIONAL INTERVIEWS

> W hat advice do you have for someone preparing for a career in this field? > W hat majors and/or minors do you recommend for someone interested in this field? > W hat courses and/or advanced degree(s) would be helpful for me? > What experience is necessary to enter this field? > How helpful is an internship? > What do you like most about your job? Least? > A re entry-level positions available in your field?

Which entry-level positions offer the best opportunity for learning?

About the Organization/Industry > How did you get into this organization/industry? > What other organizations have you worked for? > W hat is unique to your industry, organization, or office? > W hat do you like most about the work you do?

Least? What is your work environment like? > H ow does your organization fill job openings? Is that typical of other organizations in your field? > W hat other organizations in this field might I explore for educational opportunities? > What is the economic forecast for this industry? > I f you were conducting a job search today, how would you go about it? > I f you were a college student again, what would you do differently to prepare for this job? > How should I target my resume to your industry?

About Future Growth/Salary Information > W hat are the employment prospects for someone entering this field? > W hat is the growth and promotional potential in your field? > W hat are advancement opportunities like in your organization? > What did your professional timeline look like? > Currently, how secure are positions in your field? > What areas are growing/changing in this field? > W hat is a typical starting salary or salary range in this field? > H ow do salaries in your field compare with those of other fields?

Follow-up Questions > W hat other professionals in this field would you recommend I speak with for more information?

May I use your name when I contact them? > May I contact you again if I have further questions? > W hich professional publications/organizations and other resources do you consider relevant? *** Make sure you always send a thank you note or email after your informational interviews. It will let the person you spoke to know that you appreciate his or her time and advice. That person might think about alerting you in the future when a job opportunity arises in his or her organization or refer your resume to colleagues in other organizations.

For more on informational interviewing, check out the videos and books available in the Career Resource Lab.

JoB searCH

You can use two different but proven approaches to land the job you want. One, you may apply for jobs that are advertised as part of the visible job market. Two, you can pursue a specific type of position by networking with select employers within the hidden job market. If you’ve done your homework, you should know which market the employers in your field are most likely to use.

There is no one best way to look for a job. However, by using a combination of job search strategies and running an active campaign, you can maximize the possibility of finding the right position for you.

PREPARATION It’s important to develop marketable communication tools and skills to make the most of your job search. Here are some recommended strategies for wisely approaching your job search.

1.

Know and Believe in Yourself

You are your greatest asset. Plan to market yourself so that employers will see how you will benefit their organization. What is it that makes you the best candidate for the job? Be prepared to tell an employer how you are different from other candidates.

2.

Target Your Message

Figure out where you’re heading articulate your goals and objectives.

Identify and Research Employers

Be prepared to do Internet, field, and library research to uncover the employers that match your specific career directions. This research will give you objective information about employers and employment possibilities and are major tools for addressing the visible job market.

Networking provides you with in-depth information and is a major job-hunting strategy for tapping into the hidden job market. “Part of the research [process for job seekers] is to find out what the company’s needs are, what its challenges are, and how I [the student] can help you,” said Donna Mar, University Recruiting Program Manager, Network Appliance.

Your objectives in your research are to: > Discover what career opportunities interest you. > Learn about various industries and career fields. > U nderstand what basic skills and abilities are required for entry-level jobs. > G ain knowledge about what is currently happening within the field or organization. > I dentify geographic areas you’re interested in and then target specific employers within those areas. > R esearch your target employers’ products and/or services to understand their business. > N etwork to uncover other aspects of your target employers that might be of interest, such as past and anticipated growth, reputation, training programs, management style, competition, and names and positions of key personnel you hope to meet.

Here’s a typical interaction at a job fair: Recruiter: “What type of position are you looking for?”

Student: “What do you have available? I can do anything.”

Recruiter, to himself: “Not likely. This student is desperate and doesn’t know the first thing about my company.”

It’s much better if you identify which industry or type of organization appeals to you and determine what specific jobs you’d like to perform. Employers hire candidates who know themselves, who have career direction, and who can express their goals in terms that relate to the needs of the organization.

Here’s an improved version of the above interaction: Recruiter: “What type of position are you looking for?”

Student: “I’m interested in working in your operations research division. I’m taking a supply chain management class this semester. In fact, I just completed a case study about your company.”

Recruiter, to himself: “This student has initiative and is focused. I’m impressed.”

40 JOB SEARCH

The candidate who is referred or recommended is more attractive. Using referrals also saves employers time because they can screen and interview applicants quickly.

3.

SJSU CAREER CENTER

So what constitutes this hidden market?

Positions that may never be advertised, or be open for a period of time before being advertised.

Employers frequently prefer to fill these positions by using an informal referral basis through an internal network of friends, colleagues, and through their own established network. Think of This means that 85 to 90 percent referrals this way: of all available jobs lie in the would you rather hidden job market. take a class with a professor whom your friends highly recommend or a class with a professor about whom you have no information? Most would choose the first option.

It’s the same situation with hiring new employees.

Did you know that only 10 to 15 percent of available jobs are ever advertised?

The vacancies in this visible job market are usually found through various Web sites, newspaper and trade journal classified ads, personnel agencies, and university career centers. In addition, at least two-thirds of the jobs available in the job market are in small companies that normally won’t advertise openings widely and don’t recruit on college campuses.

JOB SEARCH 4. Improve Your Job Hunting Skills

D. Temporary Employment Agencies

A clear concise resume, cover letter, and/or portfolio will give an employer a picture of what you can do, what you have done, and the kind of work you would like to do in the future. Make sure your resume is error free and is also in an electronically-friendly format. Customize your cover letters and resumes to target employers. Polish your presentation skills and be ready to communicate your unique qualifications, achievements, and goals during the job interview. Check out the articles in this guide on oneminute commercials, resumes, and interview preparation.

It’s a good strategy to use agencies if you just want to get your foot in the door of a specific organization or industry or if you are interested in trying out a particular career position. It also works as a strategy to get started in the world of work by gaining some professional experience while you continue a targeted job hunt.

STRATEGIES

Employment agencies act as a broker and bring employers and applicants together. If you decide to seek the services of such an agency, choose one that specializes in placing applicants in your field. Be aware that fees are charged for placements. However, at most reputable firms, employers, not the applicants, pay the placement fee.

Successful job seekers are creative job seekers. Sending out a resume only and waiting for a response is not an effective approach. Use a combination of job-hunting strategies for the best results.

A. How to Get Started on Your Job Search Although the internet is a powerful job-hunting tool, it shouldn’t be your only job search resource. Thousands of job seekers reply to advertisements posted online. Use the internet actively and creatively. In addition to conducting basic research, browsing job listings, and responding to openings, consider participating in newsgroups and networking groups such as LinkedIn that are dedicated to employment issues. These will provide you with access to current insider information in your field.

In addition, there are some organizations/industries that utilize employment agencies exclusively to meet their entry-level hiring needs. Your research will help uncover this type of information.

E. Contact Employers Directly If you know what field and type of organization you are interested in, a direct approach may be effective.

Persistence is the key when using this strategy. Ask questions such as “How can I find out about future job openings with your company?” or “Where do you post your job listings?”

This strategy involves more than just sending your resume to the human resources department when you see a position posted: →

Develop a list of the top 10-20 organizations you want to target. You can use professional associations, job search websites, and employer directories to narrow your choices.

→

Identify individuals who have hiring authority.

Read professional magazines, network with alumni, professors, classmates, co-workers, friends, and search organization websites for names and contact information.

→

Send prospecting letters along with a targeted resume to communicate your interest and promote your candidacy for positions that are not advertised.

The Career Resource Lab has various books and Web resources that will help you get off to a great start on this part of your job hunt.

B. SpartaJobs and the Employer Connections Program Many employers who want to hire college students connect with the Career Center to list their opportunities and to participate in the Employer Connections Program.

C. Job Search Web Sites/ Newspapers These provide a good overview of the visible job market and its activity. To convert these leads into interviews, address your letters and resumes to a specific representative whenever possible and identify the position that was advertised. Be sure to follow up in a timely manner by calling the employer for an appointment.

F. List Serves/Emails List serves, blogs, and emails are generated by many sources including academic departments, Yahoo! Groups, professional associations, etc., and are another way to tap into career information and job listings.

G. Professional Associations/ Professional Journals Many of these associations have job listings and are also a good way to network.

H. Network Your Way to a Job Networking is a skill you’ll apply with most strategies identified earlier. Using a personal contact is the most successful job hunting strategy for tapping into the hid-den job market. “I’m almost convinced that anyone who will find his or her next job will get it through the power of networking,” said Mar of Network Appliance.

Networking is an information exchange between people you know or acquaintances you identify through other relationships.

Networking involves establishing relationships with people who can help advance your career. Networking is a great technique for developing personal contacts that produce job search information and leads.

A contact is anyone who can provide you with relevant career information, has the power to hire you, or can introduce or refer you to another contact.

Benefits of Networking A networking contact could result in one of the following: 1. “Inside information” on what’s happening in your field of interest, such as an organization’s plan to expand operations or release a new product.

2. Job search advice specific to your field of interest (where the jobs are typically listed).

3. Tips on your job hunting tools (resume and/or portfolio).

4. Names of people to contact about possible employment or informational interviews, 5. Follow-up interviews and a possible job offer.

Who’s in Your Network?

You already have a network. Your family, friends, room-mates, significant others, SJSU faculty and staff, alumni, past and present co-workers, neighbors, club and organization members, people at the gym, and people in your religious community are all part of your network. Now stretch that thinking a bit further.

What about friends or friends or your parents’ friends? They could also be part of your network. Ask your contacts to introduce you to their contacts.

Where to Network?

Opportunities to network can arise at any time, on or off campus.

Mar recommends students make connections and participate in professional organizations and student organizations. If you want to network with people in a specific field, go to events where you think they’ll be-make your own luck..

School vacations are a perfect opportunity to network and reconnect with your friends and families. You’ve been away from home for several months and have the chance to catch up with people you haven’t seen. If you discovered a new career interest, share it. You never know where that information could lead you.

On-campus Networking Opportunities: → Career/job fairs → Employer presentations and tables → Professional organizations and societies → Classes, club and organization events Off-campus Networking Opportunities: → Tradeshows, conventions, and conferences → Volunteer organizations → Civic groups and religious organizations → Networking groups/events.

I. Online Social Networking There are a number of social networking Web sites where you can make great professional contacts including LinkedIn, Facebook, and In-Circle (SJSU alumni). You can also use discussion groups such as listservs, newsgroups, and chat rooms to network on the Internet.

This will help you discover the hot issues in your field of interest, post questions, and possibly find out about specific job openings.

Beware of “Digital Dirt”: More and more employers are investigating on the Internet. Anything you have posted on the Web can potentially be viewed my employers, so use good judgment.

J. Marketing Yourself Through Internal Campaigning Interested in changing jobs within your current organization?

Campaign internally for a desired position by letting your manger know you’re interested in assuming more responsibility. Whether you hold a part-time, co-op, internship, temporary, or volunteer position, campaign internally to create a favorable impression with professionals who may be in a position to hire, promote, or refer you for a professional position.

K. How to Approach a Potential Contact Your chances of being a successful networker will improve with practice and research. Before contacting employers, develop various one-minute commercials, practice sounding confident and relaxed.

Research the decision-makers and other key individuals who have the authority to hire you. Remember, the best contact is the person to whom you will report if you get the job. Make sure your information on names, titles, and addresses is accurate. Be persistent, polite, and patient – you may have to contact a professional in an organization several times before being successful in setting up an informational interview.

JOB SEARCH Top 10 Networking Tips 1. Before you call your contacts, be clear about your job objective you must know what type of position you want.

2. Know exactly what you are going to say and rehearse it. Concisely explain why you are calling. Speak clearly and don’t rush. Let them know what your skills are and the type of position / organization that you are seeking.

3. Understand the professionals you call may be busy and want to postpone talking to you. Be flexible.

4. Try to schedule a face-to-face meeting. This helps you get a closeup view of the environment in which you might work. It will also help your contact develop the confidence to entrust you with referrals to his or her network.

5. Focus on quality, not quantity. In a large group setting, circulate and meet people, but don’t try to talk to everyone. If you are at a reception, be sure to wear a nametag and collect or exchange business cards so you can follow up with your new acquaintances.

Make some notes on the back of business cards to remind yourself about some key details you discussed or information you learned.

For example, jot down something like “SJSU alum – works out at the same gym as I do.” This will help you stay organized.

6. Ask your contacts to recommend other professionals with whom you could speak who have connections with the industry or position in which you are interested. If you have a particular organization in mind, ask if they know anyone within that organization. When you network, always be aware of opportunities to get referrals.

7. Request that your contacts keep you in mind should they hear of any positions or prospects and offer to send them a copy of your resume.

8. Send your contacts thank you notes. Let them know you appreciate their help.

9. Share your successes with your networking contacts. Thank them again.

10. Dedicate your time and energy to networking- it’s an ongoing process. Stay in touch with contacts, not just when you need something. Make networking part of your long-term career plan.

MANAGE THE JOB SEARCH Organize your job search campaign using these ABC’s to allow for easy access to information and evaluation.

A. Record Keeping Most likely, you will send dozens of resumes and emails and make many phone calls to employers during your job search. The more organized you are during this process, the better. Looking for a job, particularly one that is compatible with your career goals, education, interests, career values, financial needs, is a full-time job.

Track the status of your job leads by: → Developing a system on your computer or recording data on index cards or in a binder, and filing them by organization name. →Listing the organization’s name, address, phone and fax numbers, date and nature of contacts, and the achieved results. → Keeping this information readily accessible throughout your job search.

Reasonable Goals and Evaluation: Begin your job search campaign with realistic expectations. Set up a job hunting schedule that allows you to complete the tasks that you set out to do and then stick to that schedule as closely as possible.

Evaluate and then reevaluate your objectives and strategies and determine both the strong and weak areas of your search efforts.

B. Deal With Rejection You may hear dozens of negative responses until you get that one “yes!” Feelings of discouragement are normal. How you respond to them is important. Develop a support system of family, friends, and colleagues who will keep you motivated throughout your job hunt.

Treat yourself well as you take small steps toward your goal.

Remember the Career Center is available for support during this time.

Lack of employer interest is an expected element of your job search campaign. To avoid rejection shock, maintain control of your campaign. You’re learning as you go along. With each resume you send or interview you experience, you get more sophisticated and savvy about how to best promote yourself.

C. Choose the Best Job The decision to accept a job offer is one of the most important decisions you’ll make. The Career Center recommends you do the following when you get a job offer: → Analyze each and every offer in terms of both its immediate and long-term implications. → Evaluate all the information you have gathered about the organization and position through your research, interviews, and visits. → Determine how well the offer meets your goals/objectives. → Weigh the variables that are most important to you such as work environment, location, quality of work assignment, training, and advancement opportunities, salary, benefits, job security, and others.

You may need to ask for more time to consider a job offer. Do not be afraid to ask an employer for a few days to weigh your options. Once you accept an offer, you have made a commitment. Write letters declining other offers you may have received. Once you have accepted an offer, celebrate your success by contacting your network and thanking those that helped you along the way.

SJSU CAREER CENTER

CoNsIderINg graduaTe sCHooL? SEVEN BASIC ISSUES YOU SHOULD KNOW ABOUT Here’s a brief overview of some factors that are important when deciding whether or not to attend graduate school.

For a more in-depth investigation, see a career consultant or faculty member in your field of study.

1.

Why should I consider a graduate degree?

T he single most compelling reason for a graduate degree is your ultimate career goal. Generally speaking, graduate school is for those who wish to teach, do research, specialize in a particular field of study, or seek career advancement or promotional opportunities. Be sure you fully investigate the projected employment market for your field when considering a graduate program.

GRADUATE SCHOOL

45

4. When should I apply?

ecause admission deadlines are usually a year B in advance, it is crucial that you look into these dates as soon as possible. For example, at San José State University:

> O ctober of the preceding year typically begins the application period for admission for the fall semester

> J uly of the preceding year begins the application period for the spring semester

I n addition, there are various deadlines (usually earlier) for foreign students or for Americans with foreign study backgrounds. Start the process of investigating, targeting, and applying to a program one to two years before you plan to enter that program.

2. Who should go to graduate school?

I s grad school right for you? Some factors you may wish to honestly appraise when deciding whether graduate school is for you include: Interest. Do you have an interest in a particular field?

Graduate work is intense and arduous. Do you like to learn?

Ability.

Are you an above-average student who has good study skills and can work independently? Do you have strong research techniques and writing abilities?

Financial consideration. If you need financial assistance, will the graduate school of your choice be able to provide you with financial support? If you are currently working, how might your work hours be affected? Are teaching or grad assistantships readily available?

3. What is required for admission?

lthough admission requirements vary, the A following are basic to most programs:

> A dmission test scores (e.g., GRE, GMAT, LSAT, or MCAT)

> University application/personal statement

> Official transcripts

> U ndergraduate degree and/or course requirements

> Interviews

> Letters of recommendation from faculty

> Language/residency requirements

> Unique to major requirements

I f you’re applying to an SJSU graduate program, contact your grad advisor for specific departmental requirements for more information.

eep in mind that university admission requirements K and deadlines are often different from individual department (or program) requirements and deadlines.

An advanced degree can propel your career in a new direction.

5. How do I decide which graduate school is best for me?

T here are many issues to consider when evaluating graduate programs, most of which are listed below. The Career Center encourages you to give serious attention to each one and weigh each category against your individual value system.

Geographical/Financial Issues. Your first choice graduate school campus may be far away from your friends and family. Will adjusting to a new area be difficult? How will you finance your education? Ask about fellowships, grants, financial aid, and the number of students who apply for and are actually awarded fellowships.

Faculty. Determine the number of full-time faculty members in the department and their specific area of interest. Are their interests similar to yours? Is the faculty diverse or is the department narrowly defined? What is the reputation of the present faculty according to those in the field? If there are nationally-known professors in the department, how accessible are they to students?

Educational Experience. Investigate the types of educational experiences that are provided to

students – for example, reading, lectures, seminars, practicum, research, and night or weekend classes. Many programs now offer a distance format which may allow you to earn a degree without relocating. Special academic programs are also important, including accelerated programs, cooperative education, internships, double majors, independent studies, and study abroad.

Attrition. Investigate the number of master’s degree and doctorates awarded yearly as well as the average length of time students take to complete the program. The percentage of students who fail to complete the program may tell you something about the department.

Placement. Ask what types of placement services are offered. What services will you receive as a student? As an alumnus? What percentage of program graduates find employment in their field of study? Where? What are some typical salary ranges?

Call or check the web site of the department in which you are interested. Also, contact the university admissions office. Ask for a catalog, application forms, general information regarding the department, and a description of available financial assistance programs. Keep records of all applications you make, along with a status report on the process.

7. What resources are available?

Identify all resources available to you. The most obvious are supportive faculty members in your chosen field, preprofessional advisors, and career counselors. Do your homework by investigating resources in the Career Center Lab and at the Martin Luther King, Jr. Library.

Two excellent publications in our Career Center Lab are: → Peterson’s Graduate Programs → The Gourman Report Also, check out EUREKA and GradSearch, databases of graduate school information.

Here are some other testing resources:

Professional Graduate Record Exam (GRE) www.gre.org For testing information, click “Test Takers” or call (866) 473-4373.

Graduate Management Admission Test (GMAT) www.mba.com For testing information, click “Take the GMAT” or call (800) 717-4628.

Law School Admission Test (LSAT) www.lsat.org For testing information, click “The LSAT” and then “Test Dates and Deadlines”.

Medical College Admission Test (MCAT) www.aamc.org/students/mcat For testing information, click “Registration”.

Dental Admission Test (DAT) www.ada.org For testing information, click “Education & Testing,” then “Dental Admission Test” or call (800) 232-1694.

Education PRAXIS www.ets.org/praxis For testing information, click “Register for a Test” or call (800) 772-9476.

California Basic Education Skills Test (CBEST) www.cbest.nesinc.com For testing information, click “Test Dates” or call (800) 262-5080.

What’s Next?

46 GRADUATE SCHOOL

6. How do I apply?

Some fields of advanced study and employment opportunities require the completion of examinations. For additional information and applications for educationally related examinations, contact San Jose State University’s Testing and Evaluation Office, Student Services Center, (408) 924-5980.

SJSU CAREER CENTER

Minority Representation. Inquire about the ethnic and gender composition of the institution’s students and faculty.

EXAMINATIOIN INFORMATION