Vision West Optical Buying Group quarterly newsletter with the most current member highlights including: A MESSAGE FROM OUR PRESIDENT: Any Value in Meeting with Eye -Health and Vision Care Providers in Your Area? by Joseph C Mallinger OD MBA, THE OPTICAL VISION SITE: Marketing Tips and Ideas for your Optometric Practice by Cathy Ives, CUSTOMER SERVICE TIPS: Back to Basics: Good Old Commonsense Thoughts, 1-Hour Quick Bites Managing the Drugs with Dr. Dubick, RECALL: The Silent killer of Growth By Michael Karlsrud, CEO 6 Calls, PLUS INDUSTRY NEWS! Google Places Business Page? by John Lucas • CUSTOMER SERVICE TIPS: Need to find a vendor to fill your needs quickly? • 1-Hour Quick Bites Staff Training with Dr. Dubick • The Secret of Hiring in the Eye Care Profession • Optimize and much more!