Commitment to quality

Quality we are proud of

As the leading provider in our sector, we are truly dedicated to providing the absolute best quality of care and support.

Our sector leading regulatory compliance is underpinned by the three pillars of our quality framework:

Safety: meeting all required regulatory standards, regular audits and reviews, proactively managing risk and applying national best practice

Effectiveness: focusing on outcomes, personalisation and choice using Evidence-based/ informed Practice

Experience: putting ourselves in the shoes of the people we support, and using effective processes for measuring quality of experience We ’re Outstanding! We have more Good and

Outstanding (or equivalent) services than any other provider in adult social care!

16* of our services are rated as Outstanding or equivalent across the UK!

Commitment to quality

Outcome focused

Encouraging involvement to build confidence and independence.

Regular person-centred reviews and monitoring of goal attainment, satisfaction and well-being.

Co-creation with the people we support

Quality checkers: our team of experts by experience are integral to the internal quality audit framework. The staff here are great and can’t do enough for you and are always around if you need to talk about anything that’s worrying you.

CQC report for Chard Manor, rated Outstanding

Growing Together: forum to enable people we support to influence policy development, service planning and delivery of care and support.

Quality questionnaire

Our innovative tool which enables meaningful measurement of the quality of experience of the people we support, and tells us how well we are meeting individual needs over time.

We have 47 Voyage Care Quality Checkers!*

In every aspect of life there has been inmprovements for people

CQC report for Cloverdale, rated Outstanding