LINKSOFT INTEGRATED SERVICES (EAST AFRICA) LTD
1. Please rate your latest experience with a IT department in line with support. 11
Very Satis ed
4
Somewhat Satis ed
3
Satisfactory
0
Satis ed
2. How Satis ed Are You with the Functionality of the: I). Financial Information Systems (Microsoft AX Dynamics) needed to perform your job duties?
II). Human Resources Information Systems (HR Master) needed to perform your job duties?
III). Overall, how easy do you feel it is to request Information Technology (IT) support?
1
0 people
1
1 person
1
0 people
2
4 people
2
0 people
2
1 person
3
9 people
3
5 people
3
4 people
4
4 people
11
4 people
4
4 people
5
1 people
5
1 people
5
9 people
3. How often is the Information Technology Department able to fully answer your questions?
4. Approximately how often do you request support or services from the Information Technology Department?
5. Do you know of the existence of a le server for storing all company related data? If so, how often do you save your data on the le server?
6. Related to information technology, what would best help you to work more efficiently?
Better laptop / A laptop
Give users better workstations as sometimes the ones being used are slow and thus hindering efficiency
Improve on AX speeds
Personal attention on training
A machine that crashes less often
Reliable connectivity especially when using ERP system
A fast computer
Yes No Other Comments
16
* It has been linked to the le & saves automatically * Yes but my link to the server keeps malfunctioning * Always * Rarely
2 -
UPS
Morpheous Database; most days, weekly; Not really, unless you're referring to morpheous, in which case, yes, I am. But very rarely do I use it
Being connected to internet at all times/Rectify internet delays Provide the HR Master and Microsoft Dynamics AX on Mobile Smartphone Platform. Also I need both of these (HR Master and AX) available from Networks outside office. A machine that crashes less often
Another internet provider in case seacom is down Faster response to queries N/A; No complaint
1. Kindly share your experience with our HR Information system (HR MASTER) in terms of efficiency, promptness & accuracy.
Good
3
Good, It’s a good tool for appraisal
Excellent 11
Excellent, Very effective, Quite efficient & trackable, easy to use, user friendly, excellent especially for leave management
Other
System is slow, haven’t used it much other than requesting for leave, HR master is sooo slow & has problems logging in; kindly x those, sufficient
4
2. How would you rate the 2016 training programs both formal & informal e.g. Presentation & Sales Training, Fibre Implementation, Height & safety, defensive driving etc?
1
0 people
2
2 people
3
2 people
4
7 people
5
7 people
3. Kindly rate our employee wellness Initiative (Run by Team Tri Fit) on a scale of 1-5 and highlight areas of improvement.
1
0 people
2
0 people
3
1 person
4
7 people
Add on weights to the program, adoption of other training equip, need to move to a formal gym at least once weekly
5
7 people
Include swimming
Other
3 people
N/A; Excellent - incorporate other activities like swimming, riding, etc; Good
4. How would you rate other HR initiatives carried out throughout the year eg Hike, CSR, etc in terms of creativity, staff engagement & teamwork?
1
0 people
2
2 people
3
4 people
4
8 people
5
4 people
1
0 people
2
1 person
3
3 people
4
11 people
5
3 people
5. How would you rate our medical scheme in terms of sufficiency & efficiency?
1. Has there been an improvement in the quality of contracts prepared by Legal for your department?
3. Please rate the response timelines from Legal to your requests.
2. Have you received eective and concise advise and guidance from the Legal Department?
4. Has the Legal Department become more involved in the company’s commercial and day-today activities?
5. Please state the speci c work related and personal areas for which you would like legal clinics to be organized. Contracting, Contract Management & Asset Management (land, cars) Employee rights Saccos & Banks contracts understanding, Statutory requirement for the organization Underperforming contracts, how to handle corrective actions Contract Renewal SLA Management
1. Has the process; LPO generation and closure improved? If No, please explain.
Yes Other
2. When requesting for materials from supply chain please choose the right sequence of procedure/process.
13
Yes, this has improved with Microsoft Dynamics AX, Yes, improved tremendously; It has
11
I do not use this service - no comment; somehow; Not involved in processes requiring LPOs anymore; Not involved; N/A
3. How would you rate supply chain deliverables with regards to:
a) Delivered to the right place
5
Email from user – Raising of a P.O – Delivery of materials
Raise a PR request through ERP – Approved by HOD of your dept – Request sent to supply chain to raise a P.O – Source for quotations 13 from approved suppliers – Raise a P.O from the best suited supplier – Delivery of materials
b) Delivered at the right time
Signed off quote by user dept from their preferred supplier Raising of a P.O – Delivery of materials
d) Delivered the right quality
0
c) Delivered the right quantity
e) Bought with the best price
4. How would you rate supply chain feedback in relation to actions assigned to them?
1
2
3
4
5
12 people
12 people
12 people
12 people
12 people
1
2
3
4
5
12 people
12 people
12 people
12 people
12 people
1
2
3
4
5
12 people
12 people
12 people
12 people
12 people
1
2
3
4
5
12 people
12 people
12 people
12 people
12 people
1
2
3
4
5
12 people
12 people
12 people
12 people
12 people
5. How would you rate Supply Chain on overall performance on their support to other departments?
1
0 people
1
0 people
2
0 people
2
0 people
3
7 people
3
4 people
4
9 people
4
13 people
5
2 people
5
1 people
1. When requesting a design or any other job from brand, do you make a formal request via email, or by word of mouth? Why?
11
Following protocol, for tracking purposes, both email & word of mouth to explain what’s needed, easier to follow up, to provide clarity on requirements
Word of Mouth
3
Following protocol, for tracking purposes, both email & word of mouth to explain what’s needed, easier to follow up, to provide clarity on requirements
Other
4
Both, N/A - I’ve not made a request before, never done a request before
2. Since the rst service charter launch, are you now more aware of the Brand department’s SLA’s (Service Level Agreements)?
4. If your answer in question 3 is no, please explain
Some jobs take longer than 3 days Some jobs are urgent
3. For every design job you request, do you now give a lead time of at least 3 working days per job for completion as per the Brand department SLAs?
5. How would you rate your overall experience with Brand with the information you now have about department’s SLAs in mind?
1
0 people
2
0 people
3
10 people
4
5 people
5
3 people
I’m not sure about the SLA’s My design issue involves board paper which are usually urgent Never made any request I’m not sure about the SLA’s
1. Has the HSE orientation that you were taken through upon commencement of work at Linksoft helped you better understand matter concerning health and safety in the workplace? If no, please explain:
2. Has it gotten easier to report HSE observations on Safehouse? If no, please explain:
YES 12 NO
1
Other 5
3. Have you faced any challenges having the HSE incidents you have reported resolved? If yes, please explain:
* IOS not yet incorporated * Issues with constant log out * Sometimes it hangs before a photo is shared
4. What HSE training have you attended so far? Name topic below..
Drug substance & abuse Safework, PPEs, Overview HSE at the workplace
YES
1
HSE orientation/induction
NO 15 Other 2
First aid training, Fire marshalls training, Fire safety * So far, used the whatsapp only * Safehouse app needs more improvement
Job safety analysis, PPE, Manual handling awareness, Drugs & substance abuse OHS Committee training HSE refresher training
1. Is enough notice provided for the meetings ?
2. Tracker/ minutes are updated within 2 working days after the meeting ?
CEO COMMUNICATION 3. Do you receive the communications regularly ?
CEO COMMUNICATION 4. What are the areas you would like the CEO to touch on that have not been tackled ? More barazas Last minute tender submissions HSE communication from the CEO Business Startups and Sustainance for SMEs and kicking the comfort zone habit. Work-life balance Continued briefs on the performance of the organization especially in meeting its targets.
YES 13 Other 2 Does Not Apply
* Not regular nowadays * Monthly
3
Diversi cation of business None presently; N/A
CEO FORUM 5. What is the one thing that would have an impact on you as the CEO engages the team ?
Vision Engage eld teams in his forums once in a while
Company Strategic vision and alignment
I am satis ed Non-monetary motivation during tough times.
I get to learn more about the company performance.
I already like the idea of the monthly CEO forums. The fact that he readily avails himself and oers bits of his journey to spur us on.
Updates on organisational performance as we try to achieve
His engagements are impactful as they are Team building sessions Progression in career
N/A, OK,
LINKSOFT INTEGRATED SERVICES (EAST AFRICA) LTD