4 months and still waiting for my invicta watch to be repaired

Join Date: Nov 2009 Location: long island Posts: 1,701 Real Name: matt

wesco

Senior Member Super Geek 4 months and still waiting

I called Invicta today about my remaining 2 venoms 1st time 2 weeks ago I was going to get them friday 2nd time they were still in the repair center 3rd times a charm I was now told there were coming back from Switzerland by the middle of next week I cant believe this all for a crown on 1 venom and a bad movt on the other one you just have to laugh when you call Invicta it is like the right hand dosent know what the left hand is doing NOW I AM NOT GOING TO STOP BUYING INVICTA BUT THEY REALLY NEED TO FOCOUS ON THEIR CUSTOMER SERVICE AND THIER QUALITY CONTROL BECAUSE IF THEY DONT OVERTIME IT WILL COST THEM IN THE END IN A REAL BIG WAY

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wesco View Public Profile Send a private message to wesco Send email to wesco Find all posts by wesco Add wesco to Your Contacts #2 06-04-2010, 10:12 PM Join Date: Mar 2009 Location: Beaverton, Oregon, USA Posts: 1,118 Real Name: Isn't it obvious? :)

Beau Hudspeth Photography Senior Member Super Geek

Sorry that is it taking such a long time. That drives me nuts when they do that. (Kinda like loooooooong sentences with no periods.)

At least the wait is almost over ... I hope. __________________

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Find all posts by Beau Hudspeth Photography Add Beau Hudspeth Photography to Your Contacts #3 06-04-2010, 10:16 PM Join Date: Nov 2009 Location: long island Posts: 1,701 Real Name: matt

wesco

Senior Member Super Geek

I hope so to wesco View Public Profile Send a private message to wesco Send email to wesco Find all posts by wesco Add wesco to Your Contacts #4 06-04-2010, 10:35 PM Join Date: Mar 2010 Location: Pompano Beach, FL Posts: 66 Real Name: Geno

gdevine Member Member Geek

Quote:

Originally Posted by wesco I called Invicta today about my remaining 2 venoms 1st time 2 weeks ago I was going to get them friday 2nd time they were still in the repair center 3rd times a charm I was now told there were coming back from Switzerland by the middle of next week I cant believe

this all for a crown on 1 venom and a bad movt on the other one you just have to laugh when you call Invicta it is like the right hand dosent know what the left hand is doing NOW I AM NOT GOING TO STOP BUYING INVICTA BUT THEY REALLY NEED TO FOCOUS ON THEIR CUSTOMER SERVICE AND THIER QUALITY CONTROL BECAUSE IF THEY DONT OVERTIME IT WILL COST THEM IN THE END IN A REAL BIG WAY Right. And can you believe that there are folks here that compare these watches with Rolex????? That would NEVER happen. gdevine View Public Profile Send a private message to gdevine Find all posts by gdevine Add gdevine to Your Contacts #5 06-04-2010, 10:47 PM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 20,029

wave3214 Senior Member True WatchGeek

Agreed. they need to do whatever they need to do to increase the turnaround time for repairs __________________

wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #6 06-04-2010, 11:50 PM

juggernaut

Join Date: Aug 2008 Location: Louisiana Posts: 1,098 Real Name: Bruce.

Senior Member Super Geek

Sorry to hear that man __________________ Time waits for no man! juggernaut View Public Profile Send a private message to juggernaut Find all posts by juggernaut Add juggernaut to Your Contacts #7 06-05-2010, 01:45 AM Join Date: Nov 2009 Location: NEW YORK CITY Posts: 1,115 Real Name: V.C.

subaquaviva Senior Member Super Geek

I Hope you get the watches back in good working order Matt. Four months is ridiculous for any vendor, Invicta really needs to get on the ball. I've been lucky with my Invicta purchases so far. If one ever needs service, I'd really have to think twice about sending it to Invicta, unless it needed a whole new movement. __________________

subaquaviva View Public Profile Send a private message to subaquaviva Send email to subaquaviva Find all posts by subaquaviva Add subaquaviva to Your Contacts #8 06-05-2010, 02:28 AM Join Date: Mar 2008 Posts: 2,602

Watch_Crazy Senior Member Master WatchGeek

My wife and I have many good friends in Switzerland and those folks DO love to travel!

...

Anyway, the last time a sweet couple from Villigen (a little town north of Zurich) came through Arizona, we spent some fun times together. And, of course, over dinner, the discussion always turned to watches! FYI, I was shocked to learn that they readily accept 'repair turn-around times' as long as four months - on 'Haute Horology' (manufacture) timepieces! And they LIVE in Switzerland! ... Unbelievable, but, I swear, TRUE!!! __________________ HI! - I'm Larry & I'm Wacky About Watches -

‌ So, You Can Also Call Me ‌ 'Crazy LARRY' -

Watch_Crazy View Public Profile Send a private message to Watch_Crazy Find all posts by Watch_Crazy Add Watch_Crazy to Your Contacts #9 06-05-2010, 04:38 AM Join Date: Aug 2008 Posts: 1,791

CHRONOKEN Senior Member Super Geek

I placed a parts order on April 29, and my order was completed at the end of May. Sounds like good service right?

WRONG. My order was place on April 29th, but the year was 2009.

I hope you get your watches back, faster than it took to get my parts.

Good luck, Ken..

CHRONOKEN View Public Profile Send a private message to CHRONOKEN Find all posts by CHRONOKEN Add CHRONOKEN to Your Contacts #10 06-05-2010, 10:34 AM

wesco

Senior Member Super Geek

Man I am sorry to hear that wesco View Public Profile Send a private message to wesco Send email to wesco Find all posts by wesco

Join Date: Nov 2009 Location: long island Posts: 1,701 Real Name: matt

Add wesco to Your Contacts #11 06-05-2010, 01:23 PM

Rog1

Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 3,170 Real Name: Roger

Senior Member Master WatchGeek

Your right hand, left hand analogy may have some validity. It seems to be a common complaint theme if you read between the lines of the complaint threads.

R __________________

I've been to the top of the mountain, and it's wet!!!

Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #12 06-08-2010, 04:17 PM

xo96

Join Date: Jan 2010 Location: Disneyland Posts: 46 Real Name: Dominic

Member Member Geek

@ Matt: I'm glad I'm not alone. Bought my 1st Invicta (SANIII Yellow in rubba) back in Jan 10'. 2 months afterward the crown pin (the middle button that pulls out to adjust the dial had fallen out). Long story short, it wasn't under warranty. The watch was received by Invicta March 5th (I checked the Fedex tracking); weeks gone by, no update via web or email. Call

mid May and some lady said it should be on the way back to me. Called last week and got the same result. Emailed them this morning and they asked me to call their CS direct line.

It has been 3 long months since the watch was sent back to "Fix", or repaired. Ends up some dude called me back and said the watch is still in repair "somewhere" (That's his exact words). He apologized for the inconvenience and offered me out right to ship me the SAME watch but in "NEW" condition. I asked him what's that, and he replied he'll replaced the EXACT watch for me. Ooh, okay, I was kinda amazed..For better or worse....let's see what's up in the next week. I'm just afraid ending up I'll be getting a lesser movement with the same watch. BTW, how can you tell what movement it has? Thanks guys. __________________ What? You don't have time? Get a WATCH! xo96 View Public Profile Send a private message to xo96 Send email to xo96 Find all posts by xo96 Add xo96 to Your Contacts #13 06-08-2010, 06:00 PM Join Date: Apr 2010 Location: Ohio Posts: 1,174

MATTNATTI Senior Member Super Geek

a local jewler and a little cash out of pocket might be a better solution if the watch needs to be with you that bad. its still a shame that new watches have to go through that. hope you get it back soon. __________________ Did you see that? Do they all got hedges like that? Do they?

MATTNATTI View Public Profile Send a private message to MATTNATTI Send email to MATTNATTI Find all posts by MATTNATTI Add MATTNATTI to Your Contacts #14 06-08-2010, 08:05 PM

KMC1212

Join Date: Mar 2008 Location: North Lauderdale, Florida Posts: 750 Real Name: Ken

Senior Member Veteran Geek

10 1/2 months and counting....

4 months....I WISH!! June 21st will be 11 months in waiting (and hopeing) that Invicta will actually fix my watch (it was sent to them 3 times for the SAME repair) KMC1212 View Public Profile Send a private message to KMC1212 Send email to KMC1212 Find all posts by KMC1212 Add KMC1212 to Your Contacts #15 06-08-2010, 08:21 PM

Neil

Join Date: Mar 2008 Location: Northern New Jersey Posts: 380 Real Name: Neil

Senior Member Senior Geek

I know it's maddening Matt but Invicta CS lives in another world. If you want a repair or part for a particular model, they have to send it to the factory where that particular watch is made and that goes for obtaining the parts also. They don't stock very much in Hollywood.

It's basically just their Corporate headquarters. I have been waiting weeks for a couple screws that fell out of one of mine. You just have to be patient and live with it. I ordered a leather band for one of my new Lupah's, they told me up front it will be between six to eight weeks. They will have to have it shipped from where they have the Lupah's made.

Neil View Public Profile Send a private message to Neil Find all posts by Neil Add Neil to Your Contacts #16 06-08-2010, 08:50 PM

Join Date: Jul 2008 Posts: 68

DIDMYTIME Member Member Geek

Sounds like they were on the slow boat to and from China.

DIDMYTIME View Public Profile Send a private message to DIDMYTIME Find all posts by DIDMYTIME Add DIDMYTIME to Your Contacts #17 06-09-2010, 07:16 AM Join Date: Apr 2010 Posts: 305 Real Name: mike

zak98

Senior Member Senior Geek

the whole mindset of customer service can be very different in europe for sure. from resturaunts to hotels etc... i know i am still amazed at how poor customer service is in the UK. but locals just accept it. so it might be just a culture thing we (invicta) etc... are battling. not to minimize the pain we feel on this side. as the customer we really do not care about "your" internal logistic issues. just get my stuff back to me in 4 weeks, not 4 months. i wonder if i were able to send one of my rolexes to switzerland for its 5 year service, what turnaround time would i get? i have sent to NY and dallas service centers and always got the watch back in 4-6 weeks.. complete inspection, disassembly and any repair needed. wonder what the turnaround time would be if i had to send to a "geneva service center"? mike __________________ Rolex, Omega, Benrus, Poljot, Oceanaut, Lucien Picard, Tag Heuer, Invicta and Renato in my collection... zak98 View Public Profile Send a private message to zak98 Send email to zak98 Find all posts by zak98 Add zak98 to Your Contacts

#18 06-09-2010, 07:29 AM Join Date: Apr 2010 Location: Rhode Island Posts: 428 Real Name: Kevin

Avery

Senior Member Senior Geek

It would be great if they assigned a tracking # to your watch.And at any given moment you could click on the tracking # to see the status of your watch.

It could provide info such as the watch is in transit,waiting repair,on the bench etc.

Seems such a simple solution.

Avery View Public Profile Send a private message to Avery Find all posts by Avery Add Avery to Your Contacts #19 07-12-2010, 03:01 PM Join Date: Apr 2010 Location: Virginia Posts: 739

CHUCK WAGON Senior Member Veteran Geek

Man if you have more than one watch in for repair at a time you need to think about maybe switching to another brand....thats just awful