6 months and it gets worse for invicta customer service and repairs

Join Date: Dec 2009 Location: western massachusetts Posts: 64 Real Name: Ray

Deadpool Member Member Geek

6 months... and it gets worse

So... when i joined watchgeeks i already owned an offshore diver and a venom... i bought an xoskeleton off of soberdave... and in the process he told me he ordered a bracelet for his ss/mop venom. i had wanted to get a green venom but i only wanted it if it was on a bracelet... so he told me how to call customer service and order one, 112 dollars or something to that effect. i did so the very first week of january. i had heard that it took in the neighborhood of 4-5 months for this thing but i said aw why not. i got a great deal on a green venom for the new years sale on wow so i just put it away when i got it because the fangs in the rubber hurt my wrist. i waited patiently, all the while having faith that it was coming. beginning of may i started to wonder. so i emailed rebecca and she was on vacation but she said she was going to forward the email to someone in the office to check on it for me. i waited a month more. i hate being a pain in the butt to anyone so i didn't want to pester. decided to email her again this past friday. she sent me an email back that said "Let me check on that right away. sorry for the delay." it's wednesday now. soooo i called. they told me the order was placed... BUT NEVER SENT OUT!!!!!!!! @#$@#%#@^%@#$Q^$^$#@^#$@^$#@%^%$#%#$@!!!!!!!!!!!!! !!!!!!!! i can NOT believe this! SIX MONTHS!!!!!! I'm out of my mind with anger over this because its not even a case of "wait another week or two, it'll be there very shortly... i know you've waited a long time but its coming." NO. it's not even ORDERED!!!! *sigh* i called at 1... she told me she emailed her manager and asked if they have the part in stock and what they could do. she said someone would call me this afternoon... well... it's after 5... and i know i'm not getting a call.

HELP. if anyone... Michael Davis maybe? anybody... can give me a hand... i could really use it. I would love to just yell at someone but i'm too nice (a pushover?) to do that... and i would also love to just tell them to stick it and at the same time swear off invicta... but i genuinely love my invicta watches... and would kill for this ss bracelet for my green/ss venom... i don't know what to do. should i email rebecca this new information that it wasnt ordered, etc and see what she can do about a rush order or maybe take an ss bracelet off a watch they have there and send it to me.... or email michael davis and see what he says? this has definitely let the wind out of my sails... sorry for the long winded post but i'm frustrated.

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Deadpool View Public Profile Send a private message to Deadpool Find all posts by Deadpool Add Deadpool to Your Contacts #2 Today, 02:12 PM Join Date: Apr 2010 Location: Ohio Posts: 546

MATTNATTI Senior Member Veteran Geek

unfortanatly in the short time i have been here i have read this kind of post a couple of times. and from what i gather rebecca would be the person to keep in contact with. i hope you get this resolved soon. __________________ Did you see that? Do they all got hedges like that? Do they?

MATTNATTI View Public Profile Send a private message to MATTNATTI Send email to MATTNATTI Find all posts by MATTNATTI Add MATTNATTI to Your Contacts #3 Today, 02:29 PM Join Date: Apr 2010 Location: Princeton, West BYGOD Virginia Posts: 122 Real Name: MIKE

tigerwalker9 Senior Member Senior Geek

I would send an email to Eyal. tigerwalker9 View Public Profile Send a private message to tigerwalker9 Send email to tigerwalker9 Find all posts by tigerwalker9 Add tigerwalker9 to Your Contacts #4 Today, 02:29 PM Join Date: Jun 2010 Posts: 203

freedom727 Senior Member Senior Geek

sorry to hear this freedom727 View Public Profile Send a private message to freedom727 Find all posts by freedom727 Add freedom727 to Your Contacts #5 Today, 02:32 PM Join Date: Dec 2009 Location: western massachusetts Posts: 64 Real Name: Ray

Deadpool Member Member Geek

I wouldn't even know how to contact Eyal... Maybe Jim if you see this...? you can help me?

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kdog45 Senior Member Super Geek

thats what happens when you deal with the middel man. __________________

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earljr1

Join Date: Mar 2009 Location: North Andover, MA Posts: 127 Real Name: Earl

Senior Member Senior Geek

Contact Rebecca, most people seem to have good luck when she gets involved. Good luck... earljr1 View Public Profile Send a private message to earljr1 Find all posts by earljr1 Add earljr1 to Your Contacts #8 Today, 02:37 PM

jimmyv

Join Date: Nov 2009 Location: Phoenix, Arizona Posts: 876 Real Name: Jim

Senior Member Veteran Geek

Hope you get it all sorted out because that's not something you should have to deal with. jimmyv View Public Profile Send a private message to jimmyv Find all posts by jimmyv Add jimmyv to Your Contacts #9 Today, 02:37 PM

Avery Senior Member Senior Geek

Join Date: Apr 2010 Location: Rhode Island Posts: 133 Real Name: Kevin

I'm at a loss for words.6 months and the order never placed?I wish you luck my friend.Hope it works out for you.

At least dave came through for you.

Avery

View Public Profile Send a private message to Avery Find all posts by Avery Add Avery to Your Contacts #10 Today, 03:11 PM Join Date: Dec 2009 Posts: 279

fuji Senior Member Senior Geek

Sorry to hear this.

My own experience indicates Invicta CS reps will give you a million reasons for their company dropping the ball. This has been going on for years without improvement it's another one of those "grey areas" Big Yellow is becoming notorious for.

I can not suggest a way to better your CS experience or relieve your frustration.

Except maybe you should vote with your wallet. Also, try finding a strap at Tourneau, if there is one in your area. fuji View Public Profile Send a private message to fuji Send email to fuji Find all posts by fuji Add fuji to Your Contacts #11 Today, 03:33 PM

zulumack

Join Date: Oct 2009 Location: CT Posts: 270 Real Name: john

Senior Member Senior Geek

email stonecreekstraps.com custom bands it's not stainless but she can help you alot faster check her website it's the real deal she is making a python strap we are all waiting to see. I want to get rid of all my rubber straps. good luck to you. zulumack View Public Profile Send a private message to zulumack Find all posts by zulumack Add zulumack to Your Contacts #12 Today, 06:03 PM

Trancefanatic

Join Date: Aug 2009 Location: Crystal Posts: 1,252 Real Name: Adam

Senior Member Super Geek

I would stop buying invicta.

Trancefanatic View Public Profile Send a private message to Trancefanatic Send email to Trancefanatic Find all posts by Trancefanatic Add Trancefanatic to Your Contacts #13 Today, 06:10 PM Join Date: Mar 2010 Location: Citrus Heights, CA Posts: 973 Real Name: Gary

gman66 Senior Member Veteran Geek

That sucks Ray. I have no idea what to suggest. Hang in there, maybe someone will come up with a good idea... __________________ Bullwinkle: "Hey Rocky, watch me pull a rabbit out of my hat!" gman66 View Public Profile Send a private message to gman66 Find all posts by gman66 Add gman66 to Your Contacts #14 Today, 09:42 PM

Join Date: Dec 2009 Location: western massachusetts Posts: 64 Real Name: Ray

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Thanks guys... Jim, Kevin, and Gary I appreciate it. I sent my post to Rebecca in an email and I also sent the link to this thread to Jim and Michael. I hope tomorrow brings answers and resolution.