George the watchguy informant bans first time poster for question on invicta customer service

jamiem1973

Join Date: Jul 2010 Location: Port Saint Lucie, FL Posts: 1

Junior Member New Geek Invicta Customer Service

Is it just me or does Invicta Customer Service treat everyone like garbage? I have spoken with them several times over the last few years and have never gotten any resolution that made good sense. 1 watch, a Corduba, was sent to them twice and never came back working. I don't get it...

3 Lastest Threads by jamiem1973 Thread

Forum Customer Service Inquiries and Contact

Invicta Customer Service

Last Poster Hotspur

Replies Views 48

668

Last Post 08-03-2010 08:23 AM

jamiem1973 View Public Profile Send a private message to jamiem1973 Send email to jamiem1973 Find all posts by jamiem1973 Add jamiem1973 to Your Contacts #2 08-03-2010, 08:34 AM Join Date: Jun 2010 Location: Atlanta, GA Posts: 252 Real Name: James

jade330i Senior Member Senior Geek

Welcome to the forum.....nice first post. I've never had an issue. __________________ "The problem with an argument is that it usually interrupts a good discussion" G.K.Chesterton Last edited by jade330i; 08-03-2010 at 08:36 AM. Reason: because

jade330i View Public Profile Send a private message to jade330i Send email to jade330i Find all posts by jade330i Add jade330i to Your Contacts #3 08-03-2010, 09:08 AM

Join Date: Jul 2010 Posts: 32

cincinnati Member Member Geek

Quote:

Originally Posted by jamiem1973 Is it just me or does Invicta Customer Service treat everyone like garbage? I have spoken with them several times over the last few years and have never gotten any resolution that made good sense. 1 watch, a Corduba, was sent to them twice and never came back working. I don't get it...

I have to agree,their cs is terrible.They have a D rating with the BBB and most of it is due to cs.. cincinnati View Public Profile Send a private message to cincinnati Send email to cincinnati Find all posts by cincinnati Add cincinnati to Your Contacts #4 08-03-2010, 09:17 AM

mrblue

Join Date: Apr 2009 Posts: 2,191

Senior Member Super Geek

LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They, like all people respond to a little kindness .... I understand your upset, but, I recommend trying to call again and say, hey guys, I can't do it w/o you. A forum member said you we're the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are half way there ... become a priority to the person talking to you ..... yes, all customers should be a priority, but, like moths we too are attracted to the light and tend to respond favorably when in the light of friedliness. So much for this ............... I've dealt with them fifty times and not had a problem once .. so, I speak from my own experience only when saying these things to you. Good luck on the next try.

Mr Blue mrblue View Public Profile Send a private message to mrblue Find all posts by mrblue

Add mrblue to Your Contacts #5 08-03-2010, 09:21 AM

rolexconfuse

Join Date: Dec 2008 Posts: 233

Senior Member Senior Geek

Yes you can be nice to the phone rep but unfortunately the phone rep is not the one fixing your watch. The phone rep only passes your info on into the system. Most phone reps work for call centers that are contracted. I don't know for sure but I'm willing to be that Invicta does not own it's "own" call center. rolexconfuse View Public Profile Send a private message to rolexconfuse Find all posts by rolexconfuse Add rolexconfuse to Your Contacts #6 08-03-2010, 09:26 AM

naylorhw

Join Date: Apr 2009 Location: Las Vegas,NV Posts: 374 Real Name: Howard

Senior Member Senior Geek

Welcome aboard, anyway. Too bad you had to start out with a problem. naylorhw View Public Profile Send a private message to naylorhw Find all posts by naylorhw Add naylorhw to Your Contacts #7 08-03-2010, 09:34 AM Join Date: Jul 2010 Posts: 32

cincinnati Member Member Geek

Quote:

Originally Posted by mrblue LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They, like all people respond to a little kindness .... I understand your upset, but, I recommend

trying to call again and say, hey guys, I can't do it w/o you. A forum member said you we're the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are half way there ... become a priority to the person talking to you ..... yes, all customers should be a priority, but, like moths we too are attracted to the light and tend to respond favorably when in the light of friedliness. So much for this ............... I've dealt with them fifty times and not had a problem once .. so, I speak from my own experience only when saying these things to you. Good luck on the next try.

Mr Blue Im not saying your lying but I find it really hard to believe you have dealt with cs 50 time and never had a problem,its hard to be nice when you are constantly lied to and given rebuttals that make no sense what so ever.Taking 6mos to repair a 1 week job and then getting the watch back only to find no repairs done at all.Unbelievable.This is only my experience and would not speak for others but anyone who has been around their CS knows exactly what I am talking about,go to the BBB... cincinnati View Public Profile Send a private message to cincinnati Send email to cincinnati Find all posts by cincinnati Add cincinnati to Your Contacts #8 08-03-2010, 09:37 AM

Blowncobrayellowsnake

Join Date: Sep 2009 Location: Mount Clemens, Mich. Just northeast of Detroit Posts: 778 Real Name: Ron

Senior Member Veteran Geek

I had to get one of my invictas repaired. I went to a rolex dealer and he repaired it in about 2 days.Invicta said it would take 4 to 6 weeks.And I had to pay 25 bucks to ship it to them.No way! Their phone skills need more polishing. __________________

I am running outta room for watches. I am now

going to collect cars.

Blowncobrayellowsnake View Public Profile Send a private message to Blowncobrayellowsnake Find all posts by Blowncobrayellowsnake Add Blowncobrayellowsnake to Your Contacts #9 08-03-2010, 09:42 AM Join Date: Jul 2009 Location: Morgantown WV Posts: 13,034 Real Name: Tommy

tkromer Senior Member True WatchGeek

To answer your question simply, no they don't treat everyone like garbage. Their CS is lacking in many ways, although it does appear to be improving, it's not the best. That being said, they've always seemed pleasant even when not entirely useful.

Welcome aboard.... tkromer View Public Profile Send a private message to tkromer Send email to tkromer Find all posts by tkromer Add tkromer to Your Contacts #10 08-03-2010, 09:44 AM

Join Date: Jul 2010 Posts: 32

cincinnati Member Member Geek

Quote:

Originally Posted by Blowncobrayellowsnake I had to get one of my invictas repaired. I went to a rolex dealer and he repaired it in about 2 days.Invicta said it would take 4 to 6 weeks.And I had to pay 25 bucks to ship it to them.No way! Their phone skills need more polishing.

Its $28 now and they say 6-8 weeks on repairs.They ship them out of country,thats 1 reason for the $28.. cincinnati View Public Profile Send a private message to cincinnati Send email to cincinnati Find all posts by cincinnati Add cincinnati to Your Contacts #11 08-03-2010, 09:49 AM

wesco

Join Date: Nov 2009 Location: long island Posts: 1,778 Real Name: matt

Senior Member Super Geek

Welcome to to watch geeks wesco View Public Profile Send a private message to wesco Send email to wesco Find all posts by wesco Add wesco to Your Contacts #12 08-03-2010, 09:49 AM Join Date: Jan 2009 Location: New York,NY Posts: 644

krayziehustler Senior Member Veteran Geek

Quote:

Originally Posted by cincinnati Its $28 now and they say 6-8 weeks on repairs.They ship them out of country,thats 1 reason for the $28.. i have found other companies that take as long also,Zodiac comes to mind, and also Luminox __________________ I'd rather be a lion for a day than a lamb that lives forever - Canibus krayziehustler View Public Profile Send a private message to krayziehustler Find all posts by krayziehustler Add krayziehustler to Your Contacts #13 08-03-2010, 09:49 AM Join Date: Apr 2010 Location: On the coast of Maine Posts: 356 Real Name: Chuck

mba1996 Senior Member Senior Geek

I don't think Michael will mind if I move a post he made in the Invicta Forum for addressing Invicta issues. If you contact her, I garantee you will get a response and some "action". The woman does move mountains when all else seems to fail.

meijin WatchGeeks Owner True WatchGeek Join Date: Feb 2008 Location: Atlanta, GA Posts: 11,482 Real Name: Michael

Invicta Customer Support Information If you have a customer service issue with Invicta that you need to have addressed, please use the following contact information: Rebecca Baitz

rbaitz@invictawatch.com 954-921-2444 x1121 If you feel as though you need additional information or help with your issue, feel free to post about it in this forum.

Thanks! __________________ Michael

__________________

mba1996 View Public Profile Send a private message to mba1996 Send email to mba1996 Find all posts by mba1996 Add mba1996 to Your Contacts #14 08-03-2010, 09:51 AM

bobbob1313

Join Date: May 2010 Posts: 6

Junior Member New Geek

Quote:

Originally Posted by cincinnati would not speak for others Aren't you doing that? bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #15 08-03-2010, 10:06 AM

mrblue Senior Member

Join Date: Apr 2009 Posts: 2,191

Super Geek

Please Cincinnati .... When, I call, they speak to me beautifully ... Hello Mr. _____. How are you today !! .... 50 time is conservative .... I have 'never' had a problem with Invicta customer service or parts. They are beautiful people who try very hard to please us and deliver the best possible service. Now, if I was lying, it would be twice and I only really need to lie once, right ? .... so, yeah, I'm telling the truth for the second time ....

MB mrblue View Public Profile Send a private message to mrblue Find all posts by mrblue Add mrblue to Your Contacts #16 08-03-2010, 10:07 AM Join Date: Jul 2010 Posts: 32

cincinnati Member Member Geek

Quote:

Originally Posted by bobbob1313 Aren't you doing that?

Im not sure what your talking about but to answer your question no,not at all.I am speaking solely on my own experience.. cincinnati View Public Profile Send a private message to cincinnati Send email to cincinnati Find all posts by cincinnati Add cincinnati to Your Contacts #17 08-03-2010, 10:15 AM

Join Date: Nov 2009 Location: Houston TX Posts: 151

glasetj Senior Member Senior Geek

If your worried about Invicta's CS don't use it. Repairs that I have had generally do not (or comes close to) the amount of shipping charges you have to pay Invicta anyway. Then the hassle of warranty claims. Make sure the watch is working perfectly durning your 30 day grace period. If it isn't send it back for a replacement not for warranty. I begining to think about watches as I do electronic "DISPOSABLE" for anything under $200 dollars. glasetj View Public Profile Send a private message to glasetj Find all posts by glasetj Add glasetj to Your Contacts #18 08-03-2010, 10:26 AM Join Date: Jan 2010 Location: Northeast Ohio Posts: 132 Real Name: Mel

Bondson Senior Member Senior Geek

I have called CS and sometimes it takes a little while to get through but have always been helpful to myself. I have a couple Invicta's that have changeable straps with the screws that are easily damaged. They always get me new one's at no cost for part or shipping. It takes a while because the parts come from over sea's but I talk friendly and joke with them and they joke back ie it get's the job done. Now this is just myself and IMO as the old saying goes you draw more flies with honey.

Bondson View Public Profile Send a private message to Bondson Send email to Bondson Find all posts by Bondson Add Bondson to Your Contacts #19 08-03-2010, 10:50 AM

MattC

Join Date: Jul 2010 Location: Southern Oregon, God's country Posts: 10

Junior Member New Geek

I'm not sure who I spoke to, Inv. or Shop, when I called the # on the card. I sent in my new SANIII when the hands fell off on day 9, waited 3 wks & called to make sure they received it also to ask about the Akula I got w/no wrap, dirty, scratched and in yellow box, the young lady I spoke to told me wait a while they'll notify you and yellow box is normal. She never asked my info, it was hard to hear over background noise- sounded like I called in the middle of a party. When I called Inv. directly a couple wks later cs was helpful & pleasant, but I sent watch back 3/5/10 got it back 6/21/10, long time to wait but now watch works beautifully MattC View Public Profile Send a private message to MattC Find all posts by MattC Add MattC to Your Contacts #20 08-03-2010, 11:15 AM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 884 Real Name: Bill

Senior Member Veteran Geek

The customer service reps have always treated me courteously. Any delay in getting parts or your watch back quickly isn't their fault. I always try to remain civil with them, even though I am frustrated by "parts department" that doesn't stock parts, not even a simple screw.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #21 08-03-2010, 12:11 PM

Highlander Junior Member New Geek

Join Date: Apr 2010 Location: Bethany, CT Posts: 22

50 times?

Quote:

Originally Posted by mrblue Please Cincinnati .... When, I call, they speak to me beautifully ... Hello Mr. _____. How are you today !! .... 50 time is conservative .... I have 'never' had a problem with Invicta customer service or parts. They are beautiful people who try very hard to

please us and deliver the best possible service. Now, if I was lying, it would be twice and I only really need to lie once, right ? .... so, yeah, I'm telling the truth for the second time ....

MB Doesn't say much for their quality if you've had to call CS 50 times.

Highlander View Public Profile Send a private message to Highlander Send email to Highlander Visit Highlander's homepage!

Find all posts by Highlander Add Highlander to Your Contacts #22 08-03-2010, 12:13 PM

sanlover99

Join Date: Jun 2010 Posts: 272

Senior Member Senior Geek

5 emails and no reply from rebecca.... sanlover99 View Public Profile Send a private message to sanlover99 Find all posts by sanlover99 Add sanlover99 to Your Contacts #23 08-03-2010, 12:14 PM

BabyDoc Senior Member Veteran Geek

Quote:

Originally Posted by sanlover99 5 emails and no reply from rebecca....

Maybe she's on vacation? It is the summer, you know.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 884 Real Name: Bill

#24 08-03-2010, 12:34 PM

rjones1994

Join Date: Mar 2008 Location: Sanford, Florida Posts: 920 Real Name: BOB

Senior Member Veteran Geek

Thankx for your remarks and welcome James. I have only had a few instances to use customer service at Invicta and they have been effective in taking care of my problem( I have over 125 Invictas).

It seems many Geeks have had a bad experience and I can understand that also. I guess it all comes down to the moon. lol rjones1994 View Public Profile Send a private message to rjones1994 Find all posts by rjones1994 Add rjones1994 to Your Contacts #25 08-03-2010, 02:10 PM Join Date: Nov 2008 Location: The Woodlands, TX Posts: 2,682 Real Name: Matt

watchdude1 WatchGeeks Moderator Master WatchGeek

I would describe Invicta's CS as "evolving." I have had occasion to use their CS 4-5 times over the past 8 years and have always been treated courteously. I would definitely say they are improving that part of their operation. __________________ "All is possible for those who don't quit before the miracle."

-personal affirmation

mrblue

Join Date: Apr 2009 Posts: 2,191

Senior Member Super Geek

Highlander ....................... I've called 'conservatively' 50 times, not with complaints or *****ing and moaning .. but .. to get help. Often it is for a special strap, or part, or smething like that. It's not always repairs, and as a matter of fact, not at all .. I call their cs and their parts dept and other areas to get assistance for many different reasons. I've purchased directly from them on Sunday runs and otherwise .. I think Android and other companies do this as well. I just ordered a watch from Android and not the shop or the forum. So, CS .. yes Customer Service is an all encompassing thing. It is not reserved for those who have complaints or need to fix or repair a watch ..

Is this clear ? Man, I sure hope so, because I oftimes get the feeling that many think CS is about repairs only .. It is about full service ............................................ Mr Blue mrblue View Public Profile Send a private message to mrblue Find all posts by mrblue Add mrblue to Your Contacts #27 08-03-2010, 02:21 PM

mrblue

Join Date: Apr 2009 Posts: 2,191

Senior Member Super Geek

Absolutely WD 1 .. I just posted on this subject. 'CUSTOMER SERVICE' IS MANY THINGS AND INVICTA DOES IT VERY WELL IN MOST INSTANCES. mrblue View Public Profile Send a private message to mrblue Find all posts by mrblue Add mrblue to Your Contacts #28 08-03-2010, 02:23 PM

bfalba1

Join Date: Apr 2010 Location: new castle pa Posts: 428 Real Name: brian

Senior Member Senior Geek

why are all the "new" guys always the ones that have a problem or know everything? am i the only one who has noticed this? i mean it just seems like somewhere between the 1st through 10th post is almost always something negative about cs or the way something works and trust me they know a lot more than you do so dont try to tell them anything again is this just me? am i the only one who is seeing this? bfalba1 View Public Profile Send a private message to bfalba1 Find all posts by bfalba1 Add bfalba1 to Your Contacts #29 08-03-2010, 02:24 PM

Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 4,165 Real Name: Roger

Rog1 Senior Member Master WatchGeek

Welcome to WG and good luck with your problem. __________________

I've been to the top of the mountain, and it's wet!!!

Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #30 08-03-2010, 02:25 PM Join Date: Dec 2009 Location: Brooklyn, NY Posts: 874 Real Name: Mark

imawatchgeek Senior Member Veteran Geek

All I have are Invictas and I have never had a problem with the CS dept. Its been nothing but Great. So I kind of have to say coming on with 1 post talking junk about Invicta is wrong. see how it all plays out and then you might have something to say.

Capiche? imawatchgeek View Public Profile Send a private message to imawatchgeek

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kb64 Senior Member Senior Geek

Never used Invicta cs, used ShopNbc once with great results. I just haven't had any issues with my Invictas even the inexpensive ones. I love the brand and I'm sure they will come through for you. Anyhow welcome to the forum lot of good information floating around. __________________

COLLECTING WATCHES AND RETIRED! kb64 View Public Profile Send a private message to kb64 Send email to kb64 Find all posts by kb64 Add kb64 to Your Contacts #32 08-03-2010, 02:40 PM Join Date: May 2010 Location: Boerne, TX Posts: 213 Real Name: Joe

joeinboernetexas Senior Member Senior Geek

I had to send a 50.00 pro diver to c.s.(Sunday run)it was a week old . Rebeca took care of the shipping and i got my watch in 8 week. I have had to send one watch back and the service was fine......... 1 to 5 posts hmmmmmmm. joeinboernetexas View Public Profile

Send a private message to joeinboernetexas Find all posts by joeinboernetexas Add joeinboernetexas to Your Contacts #33 08-03-2010, 02:52 PM Join Date: Mar 2008 Location: OMAHA..middle of nowhere Posts: 471

ALLCAPSCRAIG Senior Member Senior Geek

THEY SELL SO MANY WATCHES,IT'S NOT A PRIORITY TO THEM. JUST MY TWO CENTS WORTH,FOR WHAT IT'S WORTH. __________________

SPEEDY FROM SPACE....

I'M JUST SAYING ALLCAPSCRAIG View Public Profile Send a private message to ALLCAPSCRAIG Send email to ALLCAPSCRAIG Find all posts by ALLCAPSCRAIG Add ALLCAPSCRAIG to Your Contacts #34 08-03-2010, 03:03 PM

Join Date: Nov 2009 Location: Houston TX Posts: 151

glasetj Senior Member Senior Geek

I think of Invicta as a product distributer. If they were really into repair they would have a a department with trained people to repair these watches like SWI. Or, they would just simply replace the watch with a new one like Stuhrling often does. Sending it oversea for repair is ridiculous. Now to quit bashing Invicta, I love the types of watches they sell and really never had an issue besides knowing when to register and when not to. Shop has finally drummed that one into my head. glasetj View Public Profile Send a private message to glasetj Find all posts by glasetj Add glasetj to Your Contacts #35 08-03-2010, 03:13 PM Join Date: Jun 2010 Location: Atlanta, GA Posts: 252 Real Name: James

jade330i Senior Member Senior Geek

Quote:

Originally Posted by bfalba1 why are all the "new" guys always the ones that have a problem or know everything? am i the only one who has noticed this? i mean it just seems like somewhere between the 1st through 10th post is almost always something negative about cs or the way something works and trust me they know a lot more than you do so dont try to tell them anything again is this just me? am i the only one who is seeing this?

I wonder how many of these "new" geeks might be "old" geeks reincarnated? __________________ "The problem with an argument is that it usually interrupts a good discussion" G.K.Chesterton jade330i View Public Profile Send a private message to jade330i

Send email to jade330i Find all posts by jade330i Add jade330i to Your Contacts #36 08-03-2010, 03:25 PM

ladakrenz

Join Date: Mar 2010 Location: DFW Area Posts: 204 Real Name: David

Senior Member Senior Geek

Like others have stated, Invicta's CS is lacking in some instances but I believe is headed in the right direction.

I just had a watch vacationing over in Switzerland (movement issue) - they said it would be 6-8 weeks and I received it back 2 days shy of 8 weeks and all is well.

If Invicta's CS was as good as their designs and quality of their watches, no one would have anything to beeetch about. Let's all hope that Invicta's CS continues to evolve. I think they should look into cloning Rebecca - she is awesome! __________________

He who dies with the most watches....still

dies!

ladakrenz View Public Profile Send a private message to ladakrenz Find all posts by ladakrenz Add ladakrenz to Your Contacts #37 08-03-2010, 03:30 PM

ladakrenz Senior Member Senior Geek

Join Date: Mar 2010 Location: DFW Area Posts: 204 Real Name: David

Oh yeah, and by the way, welcome!

Hope your issue gets resolved in a timely manner. __________________

He who dies with the most watches....still

dies!

ladakrenz View Public Profile Send a private message to ladakrenz Find all posts by ladakrenz Add ladakrenz to Your Contacts #38 08-03-2010, 03:34 PM

pirate

Join Date: Feb 2009 Location: bakersfield,ca Posts: 384 Real Name: terry

Senior Member Senior Geek

I had the OQ "floater" day hand. I contacted Rebecca via e-mail, received a prompt reply (she also waived the $28 shipping charge) and then I opened a repair order on line @ Invicta.com. I mailed my watch in on 5/12/10 and received it back on 7/22/10 repaired and looking like new. I tracked the progress of the repair on line from time to time. I've only had one repair and it was handled with no issues. I was prepared for 8 weeks plus, so I was pleasantly surprised at the quick repair and return. pirate View Public Profile Send a private message to pirate Send email to pirate Find all posts by pirate Add pirate to Your Contacts #39 08-03-2010, 06:57 PM

braniff727200 Senior Member Senior Geek

Join Date: Apr 2010 Location: Vero Beach, Florida Posts: 155 Real Name: Anthony

Sorry to hear about your issue. I have spoken to them several times, as recently as today as a matter of fact, and other than having to wait a few minutes to get thru, I felt they handled my situation very professionally. braniff727200 View Public Profile Send a private message to braniff727200 Send email to braniff727200 Find all posts by braniff727200 Add braniff727200 to Your Contacts #40 08-03-2010, 07:32 PM Join Date: Mar 2008 Location: TN Posts: 340

drwatch Senior Member Senior Geek

I've had many problems with CS, Jamiem 1973. It's not you!!!!!!! Welcome! drwatch View Public Profile Send a private message to drwatch Find all posts by drwatch Add drwatch to Your Contacts #41 08-03-2010, 08:05 PM Join Date: Mar 2008 Location: OHIO Posts: 8,444

GeorgeTheWatchGuy WatchGeeks Moderator True WatchGeek

Welcome to WatchGeeks jamiem1973 ... It's too bad you didn't stick around to see the replies you rececived... __________________

"There are Two Types of Pain in this World: The Temporary Pain of Discipline, or the Permanent Pain of Regret"... GTWG GeorgeTheWatchGuy View Public Profile Send a private message to GeorgeTheWatchGuy Find all posts by GeorgeTheWatchGuy Add GeorgeTheWatchGuy to Your Contacts #42 08-03-2010, 08:39 PM Join Date: Mar 2008 Location: On the Puget Sound, WA Posts: 12,479 Real Name: Charlie

CharlieB Senior Member True WatchGeek

Quote:

Originally Posted by mrblue LET ME SIMPLY SAY THIS ................... INVICTA CS IS FANTASTIC .. I'VE NEVER HAD A PROBLEM .. perhaps it's your approach. A little charm goes a long way when dealing with any cs dept. ..... I try to talk to them a while and get them to enjoy talking w/me .. They, like all people respond to a little kindness .... I understand your upset, but, I recommend trying to call again and say, hey guys, I can't do it w/o you. A forum member said you we're the greatest and I hope he's right ..... maybe this will work .. make em laugh and you are half way there ... become a priority to the person talking to you ..... yes, all customers should be a priority, but, like moths we too are attracted to the light and tend to respond favorably when in the light of friedliness. So much for this ............... I've dealt with them fifty times and not had a problem once .. so, I speak from my own experience only when saying these things to you. Good luck on the next try.

Mr Blue 50 times...wow. __________________

Hot fun in the summertime!

CharlieB View Public Profile Send a private message to CharlieB Find all posts by CharlieB Add CharlieB to Your Contacts #43 08-05-2010, 03:20 PM

ddiaz Senior Member Veteran Geek

Join Date: Apr 2009 Location: Torrance, California Posts: 632 Real Name: Dave

This is not a BASH!!!!!!!!

This is not a BASH and I guess it's my turn. I have had the following problems with Invicta this year.

1. Mode 6038 Reserve 3H Bolt SW200: Crown defective (2 times) Replaced with new one 2. Model 6940 Reserve Combat Bolt: Day hands would not align Received broken Sunday Run--Replaced with new one 3. Model 6185 Reserve 3H SAS: minute hand fell off 4. Model 6459 S1 Racer Chrono Hand would not align Received broken Sunday Run---replaced with new one 5. Model 4906 Corduba Ibiza Chrono hand fell off 6. Model 2236 Lupah Grand Chrono Hand fell off 7. Model 5880 Slick Chrono Stopped I have had these problems since January of this year. It has not been a good year for me and Invicta. BUT, They made everything right. I paid shipping and the $28.00 on two of these. The rest were paid for by Invicta Customer Service. I have dealt with the

same person, Maria Fonseca, each time I've had a problem. I am not the most responsive person to deal with and believe me, I WILL SHOOT THE MESSENGER. Maria has been able to solve all the problems and issues that I was experiencing and finding a happy medium for all concerned. Yeah I waited a while for the return of the watches, but they all work fine now. I only have trhirty-eight Invictas, but you know, they all work fine. I'm not saying that the other CS Reps at Invicta are bad or lacking in people skills. but my money is on Maria.

Now Invicta chaged the way CS is reeached. Your call is answered by a machine and your call is answered first come fisrt serve by the next available CS Rep. Double the wait time, but I still ask for Maria.

Deal with it as you may, Maria has kept me a __________________

HAPPY INVICTA CUSTOMER.

Just Another Beautiful Day in Paradise......

Woke Up This Morning, No Dirt In My Eyes ddiaz View Public Profile Send a private message to ddiaz Find all posts by ddiaz Add ddiaz to Your Contacts #44 08-05-2010, 03:36 PM

fnps90

Join Date: Sep 2009 Location: Efland,NC Posts: 911 Real Name: Keith

Senior Member Veteran Geek

Quote:

Originally Posted by bfalba1 why are all the "new" guys always the ones that have a problem or know everything? am i the only one who has noticed this? i mean it just seems like somewhere between the 1st through 10th post is almost always something negative about cs or the way something works and trust me they know a lot more than you do so dont try to tell them anything again is this just me? am i the only one who is seeing this?

No your not the only one that see's this. __________________

fnps90 View Public Profile Send a private message to fnps90 Find all posts by fnps90 Add fnps90 to Your Contacts #45 08-05-2010, 04:09 PM Join Date: Jul 2010 Posts: 32

cincinnati Member Member Geek

"Elephant in the room" (also "elephant in the sitting room", "elephant in the living room", "elephant in the parlor", "elephant in the corner", "elephant on the dinner table", "elephant in the kitchen", "elephant in the champagne room", and "elephant on the coffee table") is an English idiom for an obvious truth that is being ignored or goes unaddressed. The idiomatic expression also applies to an obvious problem or risk no one wants to discuss.[1] It is based on the idea that an elephant in a room would be impossible to overlook; thus, people in the room who pretend the elephant is not there have made a choice. They are choosing to concern themselves with tangential or small and irrelevant issues rather than deal with the looming big one. cincinnati View Public Profile Send a private message to cincinnati Send email to cincinnati Find all posts by cincinnati Add cincinnati to Your Contacts #46 08-05-2010, 04:15 PM

ddiaz Senior Member Veteran Geek

Join Date: Apr 2009 Location: Torrance, California Posts: 632 Real Name: Dave

Quote:

Originally Posted by cincinnati "Elephant in the room" (also "elephant in the sitting room", "elephant in the living room", "elephant in the parlor", "elephant in the corner", "elephant on the dinner table", "elephant in the kitchen", "elephant in the champagne room", and "elephant on the coffee table") is an English idiom for an obvious truth that is being ignored or goes unaddressed.

The idiomatic expression also applies to an obvious problem or risk no one wants to discuss.[1] It is based on the idea that an elephant in a room would be impossible to overlook; thus,

people in the room who pretend the elephant is not there have made a choice. They are choosing to concern themselves with tangential or small and irrelevant issues rather than deal with the looming big one.

If you are having such a problem with Invicta, why do you continue to deal with them. Are you blind to your own "Elephant". Bashing Invicta or their Customer Service is not going to fix anyones problem, espescially yours. There are thousands of watch brands out there.

From the $2.00 watch to the million dollar jobs, many choices, pick one that suits you and be happy. Being miserable about a watch, c'mon, there are more important things in life, __________________

Just Another Beautiful Day in Paradise......

Woke Up This Morning, No Dirt In My Eyes ddiaz View Public Profile Send a private message to ddiaz Find all posts by ddiaz Add ddiaz to Your Contacts #47 08-05-2010, 04:27 PM

Join Date: Jun 2008 Location: Vallejo, Calif.

Posts: 2,333 Real Name: Gregg (New Geek)

Gregg Senior Member Super Geek

I've owned three Invicta's, and now down to my anatomic RD, which I wear in rotation.

Speaking for my experience I have had to call CS twice about watch problems. It took time but Rebeca and company always worked with me. You have to be patient with them as they are overwhelmed, and other WG's say things are improving so this is good.

On another note here if I had to call CS 50 times then I would consider this a big issue!!!

Gregg View Public Profile Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #48 Yesterday, 12:50 PM Join Date: May 2010 Location: Sunrise, Fl. U.S.A. Posts: 3 Real Name: do you really care???

totz007 Junior Member New Geek

Im with mrblue on this one... i believe it is the approach you use when you speak to them. i have never had a problem with CS, and the only problem i had with a broken crystal on a pro diver was resolved in less than 2 months... I understand is a little frustrating when you hear different stories from reps about the repairs on your watch, but you have to understand that they talk to hundreds of people like us complaining about our watches. So a good attitude and soft speaking always helps any rep to give you the best attitude and help back to you. just thinking out loud here... __________________ "Its better to lose a minute in life, than lose your life in a minute" -Wise man... totz007 View Public Profile Send a private message to totz007 Send email to totz007 Find all posts by totz007 Add totz007 to Your Contacts #49 Today, 11:12 AM

Hotspur Senior Member Super Geek

How extremely unfortunate. __________________

They all wound - the last one kills (inscribed below a 15th century clock)

Join Date: Feb 2010 Location: Here - now Posts: 1,215 Real Name: William (Bill)