I got runover by the run poor qc!

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

BabyDoc Senior Member Veteran Geek

I got Runover by the RUN - Poor QC!

I posted yesterday that the the Blue SAN 3 that I received from the RUN had a screw that fell out of the band. I was told by Invicta that it would take 3 to 8 weeks to get a replacement. I figured then that at at least I will be getting my Black IP SAN 3, also from the RUN, and could enjoy that until the replacement part came for my BLUE dial San3.

Well, I figured wrong. The Black IP SAN 3 arrived a day after the Blue one. The Black version has a different problem. The second Chrono hand is misaligned. After attempting to realign it by pulling out the crown and holding down the two pushers, the hand is still 0.5 seconds off the 12 mark. There is no way to fix this except to send it back for repair, and wait 3 months for it to return. Nor will it be any bargain to find a watchmaker who will fix this and be able to maintain its water resistance. (Obviously the hand needs to be removed and reinstalled correctly.) So this watch is back to Invicta for refund or exchange. Unless somebody else returned theirs, I doubt they will have another one to send me. So outside of all the fun posting here on Sunday 6/13/2010, I have little to show for my RUN efforts at the present time.

I don't think what I am posting here about recent decline in Invicta CQ is anything new.

BUT whatever attempts they are making to improve CQ doesn't seem to be working. I am seeing with every watch, not just Reserve watches, a QC check list. There was one in the BLACK IP SAN3, too. One of the items check off as being OK is the alignment of the hands.

The date of the inspection was MAY 25, 2010. I know people will say the watch probably got knocked around, but I see no evidence of that by looking at the box it was shipped in.

Furthermore, I have never before received any watch with a Chrono hand that was this much misaligned.

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I got Runover by the RUN - Poor QC!

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BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #2 Yesterday, 06:13 AM

TimLovesWatches

Join Date: Dec 2009 Location: Enola Pennsylvania Posts: 582 Real Name: Tim

Senior Member Veteran Geek

I'm just glad that I stay away from the "Sunday Run". Seems like each watch has some sort of issue. __________________ No one can ever have too many watches.

TimLovesWatches View Public Profile Send a private message to TimLovesWatches Find all posts by TimLovesWatches Add TimLovesWatches to Your Contacts #3 Yesterday, 06:14 AM Join Date: Oct 2008 Posts: 728

RGILLER Senior Member Veteran Geek

Sorry to hear about your watch issues. Seems that Invicta's QC is not improving much at all.

Good luck on getting your watches repaired...Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #4 Yesterday, 06:17 AM

reliefcp Senior Member Master WatchGeek

Join Date: May 2009 Location: Everett Wa. Posts: 2,896 Real Name: C.J.

I would take the 2nd one in for an estimate from a watchmaker. I have a guy that has a water pressure machine as do many other watchmakers.If you like the watch and the SR deals are hard to beat I would keep it.My guy has done this for under 40 bucks. __________________

reliefcp View Public Profile Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #5 Yesterday, 06:19 AM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 19,055

wave3214 Senior Member True WatchGeek

Sorry to hear it babydoc but maybe they will surprize you with a quick turnaround and make it right for you. Let us know __________________

wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #6 Yesterday, 06:37 AM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

I am not sending it into Invicta for Repair. If they can get me a replacement watch fine.

Otherwise, I will just take the refund. I am not waiting for 3 months to get a watch back from Switzerland. I do have a watchmaker who could probably make it right, but it requires a 40 min drive and I will have to leave the watch. It's no bargain when you have to do all of this to get a new watch. I wouldn't say that all Sunday RUN watches have a problem. I have gotten a few that didn't. My guess is, however, that Invicta's inventory may contain not only a few unsold pieces, but a few returns. In this case, I know the watch was inspected recently; so even if it was a return, the inspector didn't do a thorough job.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #7 Yesterday, 07:40 AM Join Date: Dec 2008 Location: California Posts: 18,820 Real Name: Gene

RenatoDiamond Senior Member True WatchGeek

Quote:

Originally Posted by TimLovesWatches

I'm just glad that I stay away from the "Sunday Run". Seems like each watch has some sort of issue.

I agree, seems like they're trying to get rid of the misfits. __________________

RenatoDiamond RenatoDiamond View Public Profile Send a private message to RenatoDiamond Send email to RenatoDiamond Find all posts by RenatoDiamond Add RenatoDiamond to Your Contacts #8 Yesterday, 07:47 AM Join Date: Nov 2009 Location: Northern California Posts: 533 Real Name: Bill

Quickdraw Senior Member Veteran Geek

Sorry to hear about that, Bill. As Yogi Berra says, "It's like deja vu all over again". Let us know what happens.

Quickdraw View Public Profile Send a private message to Quickdraw Find all posts by Quickdraw Add Quickdraw to Your Contacts #9 Yesterday, 07:57 AM Join Date: Dec 2009 Location: Metro Detroit Posts: 2,181

TheMatrix Senior Member Super Geek

This kinda news has me very very leery of the SR and Invicta watches in general these days. __________________ I'm a murderer because I kill time!

TheMatrix View Public Profile Send a private message to TheMatrix Send email to TheMatrix Find all posts by TheMatrix Add TheMatrix to Your Contacts #10 Yesterday, 08:13 AM Join Date: Mar 2008 Posts: 2,548

watchluv Senior Member Master WatchGeek

Quote:

Originally Posted by reliefcp I would take the 2nd one in for an estimate from a watchmaker. I have a guy that has a water pressure machine as do many other watchmakers.If you like the watch and the SR deals are hard to beat I would keep it.My guy has done this for under 40 bucks.

Sorry to hear that Doc. Then it's not as good a deal as it was supposed to be. I think the SR watches are returns and Invicta is getting rid of them. __________________ Time to Watch as Time Passes Away watchluv View Public Profile Send a private message to watchluv Find all posts by watchluv Add watchluv to Your Contacts #11 Yesterday, 08:24 AM

hvntgtaclu Member Member Geek

Join Date: Apr 2010 Location: New Jersey Posts: 40 Real Name: John

Whenever I get a new Invicta that has screws of any type , anywhere on the watch the first thing I do is make sure they are tight . More often than not , I find loose screws , especially on SR purchases . I have even gone as far as getting mini keychain screwdrivers so I can

check the screws during the day as its worn . Many Invicta chronos , it seems , have hands installed improperly . I have learned to live with it since the prices are so good on the ones I buy . Even with the less than great QC , IMO , the bang for the buck with Invicta can't be beat . hvntgtaclu View Public Profile Send a private message to hvntgtaclu Find all posts by hvntgtaclu Add hvntgtaclu to Your Contacts #12 Yesterday, 08:27 AM

Black & Gold

Join Date: Jan 2010 Location: North Carolina Posts: 9 Real Name: Steve

Junior Member New Geek

I returned my black SAN III (from the same Sunday Run) to Invicta yesterday. I checked it over as soon as I received it from the UPS truck. The small second hand, minute hand, and hour hand were not moving (Yes, the crown was screwed in). The pusher functions worked fine. Of course, there was an inspector's checklist stating that all was well. I would like to believe that it didn't leave the Invicta stockroom in that condition.

Black & Gold View Public Profile Send a private message to Black & Gold Find all posts by Black & Gold Add Black & Gold to Your Contacts #13 Yesterday, 08:31 AM

chasntime

Join Date: Feb 2010 Location: North Carolina Posts: 328 Real Name: George

Senior Member Senior Geek

Talk about drawing a lousy hand Bill. Sorry about that, I best count my blessings mSR's have been fine. Good luck on the replacements. chasntime View Public Profile Send a private message to chasntime Send email to chasntime Find all posts by chasntime Add chasntime to Your Contacts #14

Yesterday, 08:41 AM

DPM

Join Date: Nov 2009 Location: Cumming, GA Posts: 704 Real Name: Dan

Senior Member Veteran Geek

I know it sucks but if I get 90% off of anything I kinda expect to have some type of issues....

Depending on the initial cost if I can have it fixed locally for around $40 I'm gonna do it. If it's a $59 Pro Diver probably not. Good luck!

DPM View Public Profile Send a private message to DPM Find all posts by DPM Add DPM to Your Contacts #15 Yesterday, 09:33 AM Join Date: Apr 2010 Location: Ohio Posts: 849

MATTNATTI Senior Member Veteran Geek

Quote:

Originally Posted by TheMatrix This kinda news has me very very leery of the SR and Invicta watches in general these days.

Same here brother,but I will take a chance on the arsenal. __________________ Did you see that? Do they all got hedges like that? Do they?

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BabyDoc Senior Member Veteran Geek

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Well, my luck isn't always so bad. At least posting here has opened the door to another possibility with my defective watch already on its way back to Invicta.

Another Geek has sent me a PM with an offer to sell me his BLACK IP SAN 3, which he states is fine except for the fact it wasn't wrapped in plastic. He's going to charge me only shipping charges beyond the RUN price, so I will probably take him up on his offer.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #17 Yesterday, 09:45 AM

orlandopilot

Join Date: Jan 2009 Posts: 54

Member Member Geek

Waiting for the comment "It was most likely damaged in transit" in about 3...2...1....

Sorry about your problem. Get it fixed locally. You may want to avoid the "White Glove" service. orlandopilot View Public Profile Send a private message to orlandopilot Find all posts by orlandopilot Add orlandopilot to Your Contacts #18 Yesterday, 10:06 AM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

Quote:

Originally Posted by orlandopilot Waiting for the comment "It was most likely damaged in transit" in about 3...2...1....

Sorry about your problem. Get it fixed locally. You may want to avoid the "White Glove" service.

The watch has been sent back. It's not worth fixing when I can get another watch from

another Geek here who has one to spare. Besides, if the watch they sent me was fixed locally, any Invicta warranty, as bad as it is, is totally voided.

In sumary, if you add up the following: 1. An hour and half driving to and from master watch maker. 2. A minimum charge of $50. 3. Waiting a couple of weeks for him to fix it, because he isn't going to stop what he's doing to fix watch while I wait. 5. Another hour and half drive to go pick it up. 6. Voided Invicta warranty - it makes absolutely no sense to fix a brand new watch. This then is no bargain, no matter, what it costs.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #19 Yesterday, 10:18 AM

Bourbon City

Join Date: Feb 2010 Location: Indianapolis Posts: 318 Real Name: Dale

Senior Member Senior Geek

The "average joe" would not care and likely does not care (nor even notice) about such problems with such QC Details as yours. Until Invicta starts caring about their product as much as they care about money, things will not change.

My recommendations to you is to find a watch company that cares. They're out their.

BC Bourbon City View Public Profile Send a private message to Bourbon City Find all posts by Bourbon City Add Bourbon City to Your Contacts #20 Yesterday, 10:29 AM Join Date: Jan 2010 Posts: 97

gottahaveonion Member Member Geek

Its weird how people buy invicta (myself included ) when they know their warranty is garbage.....would u buy a big lcd or a car with the same reputation ???

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KMC1212

Join Date: Mar 2008 Location: North Lauderdale, Florida Posts: 725 Real Name: Ken

Senior Member Veteran Geek

Quote:

Originally Posted by Bourbon City The "average joe" would not care and likely does not care (nor even notice) about such problems with such QC Details as yours. Until Invicta starts caring about their product as much as they care about money, things will not change.

My recommendations to you is to find a watch company that cares. They're out their.

BC AMEN to that!!!! Invicta's motto should be "quantity over quality" They NEED to slow down, release fewer models and make sure QUALITY comes first.............

KMC1212 View Public Profile Send a private message to KMC1212 Send email to KMC1212 Find all posts by KMC1212 Add KMC1212 to Your Contacts #22 Yesterday, 10:43 AM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

Quote:

Originally Posted by Bourbon City The "average joe" would not care and likely does not care (nor even notice) about such

problems with such QC Details as yours. Until Invicta starts caring about their product as much as they care about money, things will not change.

My recommendations to you is to find a watch company that cares. They're out their.

BC It really is hard to believe that the average Joe wouldn't notice his chrono hand is 1/2 second off the mark. If he has any use for that chrono, he certainly would, unless he doesn't need to time things to the second. Furthermore, although we paid only $188 for the RUN watch, people generally pay $499 for this watch on Shop NBC or the WOW. Particularly at that price, most people will expect their watch's chrono hand to be on the marks. If he is the type of person who will put up with this, he still has to be disappointed every time he looks at the watch..

I buy Invicta because I like the styling of the watch and because they are affordable.

Because QC is a big issue with Invicta, you have to be prepared to win some and lose some.

It's disappointing to lose when you get a defective watch, but most of the time I don't.

Otherwise, I wouldn't continue to play the game.

I would search out other companies with better QC and customer service, if they had the same exciting styling as Invicta and the same affordability. Up to now that hasn't been the case, but Jim's recent sneak peeks of what Android has coming later this summer, will certainly make me look further at that company, if not others.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #23 Yesterday, 10:46 AM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

Quote:

Originally Posted by gottahaveonion Its weird how people buy invicta (myself included ) when they know their warranty is garbage.....would u buy a big lcd or a car with the same reputation ???

I wouldn't say Invicta's warranty is garbage. They will fix your watch. It just takes SO LOOONG! BabyDoc View Public Profile Send a private message to BabyDoc

Find all posts by BabyDoc Add BabyDoc to Your Contacts #24 Yesterday, 10:49 AM Join Date: Jan 2010 Location: 5 miles east of omaha Posts: 291 Real Name: norman

stormin Senior Member Senior Geek

Quote:

Originally Posted by RenatoDiamond I agree, seems like they're trying to get rid of the misfits.

I have bought 3 watches from the sr, all brand new and with no problems. stormin View Public Profile Send a private message to stormin Find all posts by stormin Add stormin to Your Contacts #25 Yesterday, 11:29 AM

ibuyinvictas

Join Date: Dec 2009 Posts: 175

Senior Member Senior Geek

My black/black is waiting in a box. i cant get to it until the weekend. mental note, look for any loose screws and tighten. note 2, check chrono.

But in all honesty, i am prob still too much of a watch newb to send a watch back for a .5 second misalignment, when i paid $188. But if it were something like a rolex/breitling, i would be miffed.

BabyDoc Senior Member Veteran Geek

Quote:

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Originally Posted by ibuyinvictas My black/black is waiting in a box. i cant get to it until the weekend. mental note, look for any loose screws and tighten. note 2, check chrono.

But in all honesty, i am prob still too much of a watch newb to send a watch back for a .5 second misalignment, when i paid $188. But if it were something like a rolex/breitling, i would be miffed.

Good luck with your watch. If you find any loose screws, be sure to use Lock-Tight. I tightened one loose screw that I found. Because I didn't use Lock-Tight, the screw fell out 2 days later. If all the screws are tight they probably already have enough Lock-Tight on them.

Just be carefule with the Black IP and screw drivers. It is very easy to scratch the finish and cut your hands trying to use 2 screw drivers on each set of screws.

BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #27 Yesterday, 11:40 AM Join Date: Mar 2008 Location: Long Island New York Posts: 22,225

BigJoe Original Past Ambassador True WatchGeek

Glad to see everything worked out for you Doc and you will soon be sporting a new SAN111 from a fellow geek good luck and enjoy. __________________

Big Joe like's watches and good friends.

Take care and be safe. [ Big Joe ]

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Find all posts by BigJoe Add BigJoe to Your Contacts #28 Yesterday, 11:42 AM

andyboy

Join Date: Apr 2010 Location: Largo Fl. Posts: 423 Real Name: andrew

Senior Member Senior Geek

Sorry to hear that Doc !!! I"m going to look hard at the sunday runs!!!!!! __________________

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BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

Quote:

Originally Posted by BigJoe Glad to see everything worked out for you Doc and you will soon be sporting a new SAN111 from a fellow geek good luck and enjoy.

Well, unfortunately the Geek retracted his offer when I began asking detailed questions

about the condition of the watch. Perhaps his watch had problems, too, so I guess I'll just keep my eyes open for another. Besides, Invicta pictured the BIG DATE version of the 4695 on the RUN, but shipped instead, a newer style with the date at 4 oclock and an open date wheel. While there isn't anything wrong with this style, I am still hoping I can find the BIG DATE version somewhere, even if I have to pay a bit more than the RUN price.

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WiZKiD...

Senior Member Senior Geek

that sux... good luck with the results...

WiZKiD...

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rjaybass Senior Member Senior Geek

It is distressing to hear of your problems with these watches. Coming from a dedicated Invicta fan. I've had problems with more than one of my purchases but I keep buying for the same reasons you have put forth..

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rjgawriluk@ameritech.net

Join Date: Jan 2010 Location: Chicago Posts: 198

Senior Member Senior Geek

My first SR purchase arrived yesterday in pristine condition. It's a GMT Levi. I wish your buying experience could have been equally pleasant. __________________

The Ultimate Timepiece rjgawriluk@ameritech.net View Public Profile Send a private message to rjgawriluk@ameritech.net Find all posts by rjgawriluk@ameritech.net Add rjgawriluk@ameritech.net to Your Contacts #33 Today, 12:56 PM

BabyDoc

Join Date: Mar 2010 Location: Beachwood, OHIO Posts: 576 Real Name: Bill

Senior Member Veteran Geek

Hopefully, I am about to have a happy ending to two problem watches that I got on the RUN. While one geek backed out on his offer to sell me a Black IP SAN 3, another GEEK has stood up and offered to sell me one of three he bought from the RUN. This particular GEEK, as luck would have it, was the one who I sold a BLACK MOP Venom from a previous RUN for the RUN price. In turn, he is selling me a Black IP SAN 3, in turn, for the RUN price. So one favor gets repaid with another. That's why I love the people on this forum.

Now the lost screw from the Blue SAN 3 is also going to get replaced. While Invicta will send you one for free if you wish to wait at least 2 months to get one, I found that Swisswatch International keeps a stock pile of some Invicta parts, including the screw -pin sets for the SAN 3 bracelets. Anyway, they will send me one set for $23.00. That seems like highway robbery, but given the watch was so cheap, I decided to order the part from them. I'll have it in 2 days instead of 2 months.

In case anyone is interested in this or other Invicta parts, you might contact: milagros@SWISSWATCHINTL.COM BabyDoc View Public Profile Send a private message to BabyDoc Find all posts by BabyDoc Add BabyDoc to Your Contacts #34 Today, 06:24 PM

fauxguy Senior Member Veteran Geek

Join Date: Jun 2008 Location: Homestead, Fl. Posts: 561 Real Name: Barry

Quote:

Originally Posted by BabyDoc Well, unfortunately the Geek retracted his offer when I began asking detailed questions about the condition of the watch. Perhaps his watch had problems, too, so I guess I'll just keep my eyes open for another. Besides, Invicta pictured the BIG DATE version of the 4695 on the RUN, but shipped instead, a newer style with the date at 4 oclock and an open date wheel. While there isn't anything wrong with this style, I am still hoping I can find the BIG DATE version somewhere, even if I have to pay a bit more than the RUN price.

That's a little disconcerting considering we are here to help one another when possible and not try to mislead.