Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Invicta Operator....your HOLD TIME WILL BE
35MINS..... That was the response I received this morning from the Invicta operator. Wow!!! Now, all you seasoned Invicta geeks know that you can go on line and fill out an e-service repair request, IF, you have your registered warranty # (on a non Reserve piece). Well, I didn't call or go on line back on 12/29/07 when I purchased my Swiss Made Black MOP SW200 time piece. Rebecca emailed me this morning to say I could call in or go online. I couldn't log my repair on line for the above mentioned reason. So, here I am, no better off, soon to be $28 lighter for s/h of watch back to Invicta to repair my second of three Pro Divers "Swiss Made" with the Selitta SW200 movement that has chewed up ratchet wheel due to use of inferior "thin" brass (not steel) machined ratchet wheel (according to my jeweler's view). Not a happy camper with Invicta now, and in light of the recent events with Eyal and Team Invicta, my calm and patience are beginning to wain.
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KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #2 Yesterday, 04:43 PM
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Join Date: Apr 2010 Location: Ohio Posts: 814
MATTNATTI Senior Member Veteran Geek
i have called invicta the minute they accept calls,8am or 9am cant remember but have been on hold for up to 30mins. as well. hope they get your watch fixed in a timely manner. __________________ Did you see that? Do they all got hedges like that? Do they? MATTNATTI View Public Profile Send a private message to MATTNATTI Send email to MATTNATTI Find all posts by MATTNATTI Add MATTNATTI to Your Contacts #3 Yesterday, 04:48 PM Join Date: Oct 2008 Posts: 727
RGILLER Senior Member Veteran Geek
Sorry to hear about your watch issue. Hope you can get it resolved soon...Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #4 Yesterday, 04:48 PM
Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by MATTNATTI i have called invicta the minute they accept calls,8am or 9am cant remember but have been on hold for up to 30mins. as well. hope they get your watch fixed in a timely manner. My other one took the better part of 2 months. If they can stay within 8 weeks, I will consider this a WIN!!! KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #5 Yesterday, 04:49 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by RGILLER Sorry to hear about your watch issue. Hope you can get it resolved soon...Roy Thanks Roy.....it's only a watch KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #6 Yesterday, 04:55 PM
bat Senior Member Senior Geek
Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 376 Real Name: Fred C
Sounds like your trying to reach CS with Dell. bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #7 Yesterday, 04:56 PM Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 2,512 Real Name: Roger
Rog1 Senior Member Master WatchGeek
I hope your issue gets resolved quickly. R __________________
I THINK UPS IS HERE!!! Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #8 Yesterday, 04:57 PM
Join Date: Apr 2010 Location: Ohio Posts: 814
MATTNATTI Senior Member Veteran Geek
Quote:
Originally Posted by KOKONUTZ My other one took the better part of 2 months. If they can stay within 8 weeks, I will consider this a WIN!!! considering some of the other post about how long you are right 8 weeks would be a win. __________________ Did you see that? Do they all got hedges like that? Do they? MATTNATTI View Public Profile Send a private message to MATTNATTI Send email to MATTNATTI Find all posts by MATTNATTI Add MATTNATTI to Your Contacts #9 Yesterday, 04:57 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by Rog1 I hope your issue gets resolved quickly. R Thanks Roger, all will be fine within time! KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #10 Yesterday, 04:59 PM
Join Date: Dec 2009 Location: Metro Detroit Posts: 2,175
TheM TheMatrix Senior Member Super Geek
Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. lem. I hope you get yours repaired in a timely manner. Would it be cheaper to have a local jeweler repair the movement? __________________ I'm a murderer because I kill time! TheMatrix View Public Profile Send a private message to TheMatrix Send email to TheMatrix Find all posts by TheMatrix Add TheMatrix to Your Contacts #11 Yesterday, 05:01 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by TheMatrix Now I'm scared about my PD Reserve SW200. I've kept it on a winder since I've had it and it works without a problem. I hope you get yours repaired in a timely manner. Would it be cheaper to have a local jeweler repair the movement? Would be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back up properly the gasket and case back. KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #12 Yesterday, 05:03 PM
Join Date: Apr 2010 Location: Rocky coast of Maine Posts: 111 Real Name: Chuck
mba1996 Senior Member Senior Geek
My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if it was off for a couple of months. I wear a watch and then go looking for another only to find one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it...
__________________ MBA1996/Chuck mba1996 View Public Profile Send a private message to mba1996 Send email to mba1996 Find all posts by mba1996 Add mba1996 to Your Contacts #13 Yesterday, 05:06 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by mba1996 My opinion is that if you had a sufficient "supply" of watches on hand, you wouldn't miss it if it was off for a couple of months. I wear a watch and then go looking for another only to find one that I had forgotten about. It's worse if I had changed out the strap or bracelet cause then I don't even remember owning it... I'm in luck Chuck!!!....I have enough watc watches hes to not miss this bad boy for at least 44 5months KOKONUTZ
View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #14 Yesterday, 05:12 PM
ricard75 Senior Member Super Geek
Join Date: Mar 2009 Location: Toledo OH Posts: 1,573 Real Name: Kevin
ricard75 View Public Profile
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KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by ricard75
I hope that cat gets to heaven, Kevin
KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #16 Yesterday, 05:19 PM Join Date: Mar 2008 Location: Southern California Posts: 9,362
Magster Senior Member True WatchGeek
You got an email RESPONSE?!?!?!?! LOL... Sorry that you are having this poor CS experience... Yet another issue that I've been trying to overlook for quite a while now...
You have the right attitude though. It is just a watch and you do have others to wear while yours is being repaired... Hold on to that thinking for as long as this process allows!!! Magster View Public Profile Send a private message to Magster Find all posts by Magster Add Magster to Your Contacts #17 Yesterday, 05:25 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by Magster
You got an email RESPONSE?!?!?!?! LOL... Sorry that you are having this poor CS experience... Yet another issue that I've been trying to overlook for quite a while now...
You have the right attitude though. It is just a watch and you do have others to wear while yours is being repaired... Hold on to that thinking for as long as this process allows!!! Hi Mag, I am a very positive person and after awhile, isn't ALL quite humourous? Thanks for reading, posting and I hope your recovery is going well. KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #18 Yesterday, 05:47 PM
mcrenshaw927
Join Date: Jul 2009 Location: West Virginia Posts: 485 Real Name: Mike Crenshaw
Senior Member Senior Geek
I feel your pain I sent the Wife's favorite watch in for repair and I have no idea when it will or if it will be repaired..FINGERS CROSSED....TIME WILL TELL.....Invicta CS GOOD OR BAD...LOL mcrenshaw927 View Public Profile Send a private message to mcrenshaw927 Send email to mcrenshaw927 Find all posts by mcrenshaw927 Add mcrenshaw927 to Your Contacts #19 Yesterday, 06:23 PM
Bahoomba Senior Member Super Geek
Join Date: Jun 2009 Location: Winnipeg, Manitoba Posts: 1,437
Koko, As Mets fans we have enough to worry about!
Hope you get your issues resolved soon. Bahoomba View Public Profile Send a private message to Bahoomba Find all posts by Bahoomba Add Bahoomba to Your Contacts #20 Yesterday, 07:10 PM
KMC1212
Join Date: Mar 2008 Location: North Lauderdale, Florida Posts: 725 Real Name: Ken
Senior Member Veteran Geek
Eleven months and counting......... Quote:
Originally Posted by KOKONUTZ My other one took the better part of 2 months. If they can stay within 8 weeks, I will consider this a WIN!!! 2 months??? You're lucky.....Today is ELEVEN MONTHS since Invicta has TRIED to fix my watch (also a SW200) It had to be sent back to them THREE times and they even caused damage to the watch that wasn't there in the first place (a ceramic link scratched and red gunk all over the watch)........ Will I get my watch back before it goes over a year? and will it FINALLY be fixed? I doubt it......... I have been lied to from this company too many times (I'm not talking about the Swiss=Swiss Made thing) and I am done with this company for good.......... KMC1212 View Public Profile Send a private message to KMC1212 Send email to KMC1212 Find all posts by KMC1212 Add KMC1212 to Your Contacts #21 Yesterday, 08:03 PM
Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by Bahoomba Koko, As Mets fans we have enough to worry about!
Hope you get your issues resolved soon. No biggie!...Let's Go Mets!!! KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #22 Yesterday, 08:04 PM Join Date: Oct 2009 Posts: 1,887
KOKONUTZ Senior Member Super Geek
Quote:
Originally Posted by KMC1212 2 months??? You're lucky.....Today is ELEVEN MONTHS since Invicta has TRIED to fix my watch (also a SW200) It had to be sent back to them THREE times and they even caused damage to the watch that wasn't there in the first place (a ceramic link scratched and red gunk all over the watch)........ Will I get my watch back before it goes over a year? and will it FINALLY be fixed? I doubt it......... I have been lied to from this company too many times (I'm not talking about the Swiss=Swiss Made thing) and I am done with this company for good.......... Sorry your experience has been less than good! Thanks for posting KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ
Add KOKONUTZ to Your Contacts #23 Yesterday, 08:38 PM
KMC1212
Join Date: Mar 2008 Location: North Lauderdale, Florida Posts: 725 Real Name: Ken
Senior Member Veteran Geek
Quote:
Originally Posted by KOKONUTZ Sorry your experience has been less than good! Thanks for posting "Less than good" is NOT the phrase I would use.......During this past year, they have ignored me, hung up on me, voicemails and e-mails gone unanswered and outright LIED to me (TWICE!)...... Just one more example of Invictas "White Glove Service"........ KMC1212 View Public Profile Send a private message to KMC1212 Send email to KMC1212 Find all posts by KMC1212 Add KMC1212 to Your Contacts #24 Today, 07:02 AM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 19,010
wave3214 Senior Member True WatchGeek
the good news is that if you do send it in when you do finally get it back it will most likely be perfect. while they are slow on the turn around they have a wonderful record in the area of repairs. __________________
wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #25 Today, 07:15 AM
Royster
Join Date: Oct 2009 Location: Orlando, FL Posts: 1,106 Real Name: Roy
Senior Member Super Geek
Sounds like a movement QC problem, not an Invicta QC problem. Also, I never call a CS line for anywhere without knowing I have a 1 hr window to deal with it. Very few CS lines have immediate response and most have >20 minute waits. The things we deal with in this modern world! Grab some cookies, a drink put on the TV and pass the time with phone on speakerphone.... __________________
TimLovesWatches
Join Date: Dec 2009 Location: Enola Pennsylvania Posts: 574 Real Name: Tim
Senior Member Veteran Geek
Quote:
Originally Posted by bat
Sounds like your trying to reach CS with Dell. Before calling Dell, I highly recommend calling your favorite pi pizza zza shop for a delivery. This way, when you spend an hour or two being transferred to 17 people (don't laugh, it happened to me!), you will at least have something to eat. Dell, by far, has the worst c/s in the world! Michael Dell hides somewhere in Te Texas xas and you can't even call the headquartes in TX. THAT IS BAD. __________________ No one can ever have too many watches. TimLovesWatches View Public Profile Send a private message to TimLovesWatches Find all posts by TimLovesWatches Add TimLovesWatches to Your Contacts #27 Today, 07:28 AM
TimLovesWatches
Join Date: Dec 2009 Location: Enola Pennsylvania Posts: 574 Real Name: Tim
Senior Member Veteran Geek
Quote:
Originally Posted by bat
Sounds like your trying to reach CS with Dell. With Invicta, at least you talk with people in the USA who speak English. __________________ No one can ever have too many watches.
TimLovesWatches View Public Profile Send a private message to TimLovesWatches Find all posts by TimLovesWatches Add TimLovesWatches to Your Contacts #28 Today, 03:34 PM
capthook Senior Member Super Geek
Join Date: Mar 2009 Location: new jersey Posts: 1,110 Real Name: buzz
Quote:
Originally Posted by KOKONUTZ Would be around $40 parts/labor for the ETA ratchet wheel replacement and sealing back up properly the gasket and case back. if your local guy will fix it for 40 bucks i think thats what i would do.....your paying 28 bucks for shipping sending to invicta....kick in the twelve bucks and be done with it...and have your watch back in a couple of days.....i understand its under warrantee but where talking about an extra a 12 bucks....i just spent that at wendys......if invicta cs was AAA+++...i wouldnt think twice...but consider the aggravation and wasted time....i would let the local guy fix it....unless you dont mind sitting on hold for 30 minutes.....and around 6 6-10 10 calls ca to find out where your watch is.....good luck what ever you decide to do..... capthook View Public Profile Send a private message to capthook Send email to capthook Find all posts by capthook Add capthook to Your Contacts #29 Today, 07:55 PM Join Date: Mar 2008 Posts: 95
burnrub Member Member Geek
bezel mishaps
i called customer service the other day to get bezel screws for my SAS cuz the fake "screws" weren't glued good enough and fell out. i was on hold for about 40 min, also had to call back like 7 times just to get a live person erson and then finally they tell me it's going to take about 3 3-4 weeks to get the screw shipped...
i also asked if they could send me a new lume dot (also fell out cuz it wasn't glued tight)that goes on the bezel of my reserve speedway and they say "no". that i have to mail the watch in for repair... let's get this straight! spend $20 bucks sending my watch in the mail so they can glue on a 10 cent lume dot . GET the F out of here. burnrub View Public Profile Send a private message to burnrub Find all posts by burnrub Add burnrub to Your Contacts #30 Today, 08:04 PM Join Date: May 2009 Location: Altamonte Springs, FL Posts: 277 Real Name: Rob
rhickey Senior Member Senior Geek
My OG meteorite with the SW200 is difficult to wind as it slips when torquing the stem. Does my watch have the same problem (brass part)?