Is a returned watch a used watch

Join Date: Oct 2008 Posts: 104

TUG

Senior Member Senior Geek

Is a returned watch a used watch?

It seems to me that as far as a customer is concerned a returned product is no longer new.

If the return policy is very liberal the cost of that policy should be borne by the seller not a prospective buyer who unwittingly receives a returned "used" product. Perhaps ShopNBC should consider reselling a returned watch in good working condition as "used" for a discounted price. If not then returned items should be returned to the manufacturer for reinspection and repackaging before being put back into inventory. __________________ Tempus fugit!

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Is a returned watch a used watch?

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arcata1946

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TUG View Public Profile Send a private message to TUG Find all posts by TUG Add TUG to Your Contacts #2 Yesterday, 09:22 AM

mhbinwc Senior Member Senior Geek

Yes mhbinwc View Public Profile Send a private message to mhbinwc Find all posts by mhbinwc Add mhbinwc to Your Contacts

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#3 Yesterday, 09:22 AM Join Date: May 2010 Posts: 5

andrea Junior Member New Geek

Gently Used

Test Driven with low mileage!!! andrea View Public Profile Send a private message to andrea Find all posts by andrea Add andrea to Your Contacts #4 Yesterday, 09:30 AM Join Date: Jul 2009 Location: Morgantown WV Posts: 12,654 Real Name: Tommy

tkromer Senior Member True WatchGeek

Technically, yes. tkromer View Public Profile Send a private message to tkromer Send email to tkromer Find all posts by tkromer Add tkromer to Your Contacts #5 Yesterday, 09:52 AM

RenatoDiamond

Join Date: Dec 2008 Location: California Posts: 19,149 Real Name: Gene

Senior Member True WatchGeek

That's how it's done with cars, if one is returned (regardless of time passed), it is labeled as used. __________________

RenatoDiamond RenatoDiamond View Public Profile Send a private message to RenatoDiamond Send email to RenatoDiamond Find all posts by RenatoDiamond Add RenatoDiamond to Your Contacts #6 Yesterday, 09:53 AM Join Date: Jul 2009 Location: Brentwood,Northern CA Posts: 429

Franco Senior Member Senior Geek

I would say yes.

Franco View Public Profile Send a private message to Franco Find all posts by Franco Add Franco to Your Contacts #7 Yesterday, 10:01 AM

My Watch Senior Member Veteran Geek

If unwraped and they put in on there wrist it,s used My Watch View Public Profile Send a private message to My Watch Send email to My Watch Find all posts by My Watch Add My Watch to Your Contacts #8 Yesterday, 10:05 AM

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Rog1

Senior Member Master WatchGeek

Your point is well stated.

R __________________

I THINK UPS IS HERE!!!

Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #9 Yesterday, 10:06 AM

Badgerred

Join Date: Mar 2008 Posts: 85

Member Member Geek

I have received watches that I suspect are returns for reasons such as the plastic wrapping is gone. If the watch has no defects, I am fine with that. If you don't like it for any reason you can return it.

One of the problems is people buying several colors and returning the one they don't like.

Perhaps, what SHOP should do is more carefully inspect the returns and charge a "restocking" fee to those who return watches in less than "perfect" condition. They could then give this discount to the next buyer.

Badgerred View Public Profile Send a private message to Badgerred Find all posts by Badgerred Add Badgerred to Your Contacts #10 Yesterday, 10:27 AM Join Date: Apr 2008 Location: Arizona Posts: 248 Real Name: Kevin

rocky1367 Senior Member Senior Geek

i can't agree more .. this just happened to me with an XO Skeleton .. i know it was a return as the wrapping off and here is the big thing .... SCREWS were missing .. now OX took care of everything and they were great about the whole issue but that watch should NOT have gone back out ... the biggest issue i have with Shop is that you fill out the return and don't they (shop) don't even read why the item is being returned? ... i have said it once and i will say it again WE buy the product's and the to treat your custumers this way is uncalled for ...

WE can go elsewhere to buy and it is true there will be no value pays but i have never used value pay so it will not hurt me to go elsewhere or just buy it as soon as you see it and if it goes on sale just call custumers service and get the refund rocky1367 View Public Profile Send a private message to rocky1367 Find all posts by rocky1367 Add rocky1367 to Your Contacts #11 Yesterday, 11:18 AM

rayfan

Senior Member Super Geek

Technically yes. But if none of the plastic was removed then I could let it pass. rayfan View Public Profile Send a private message to rayfan Find all posts by rayfan Add rayfan to Your Contacts #12

Join Date: Sep 2008 Location: VA. Posts: 1,489 Real Name: Steve

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KOKONUTZ Senior Member Super Geek

If original packaging and no sign of wear or wrapping taken off I'm fine...if the watch comes to me naked(no wrap) and the bezel or case back is scratched, then foul and NG unacceptable.

KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #13 Yesterday, 11:28 AM

dacathey

Join Date: Jul 2008 Location: Spring Texas Posts: 1,097 Real Name: Dave

Senior Member Super Geek

Quote:

Originally Posted by RenatoDiamond That's how it's done with cars, if one is returned (regardless of time passed), it is labeled as used.

Not exactly. Every new car your ever bought was probably test driven by a few people before you bought it and it was still considered new. __________________

Rock and Roll Doctor! dacathey

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andrea

Join Date: May 2010 Posts: 5

Junior Member New Geek

True... But then again, most dealerships don't give you the option of returning if not satisfied within 30 days. andrea View Public Profile Send a private message to andrea Find all posts by andrea Add andrea to Your Contacts #15 Yesterday, 11:33 AM

cm1061

Join Date: Mar 2008 Posts: 249

Senior Member Senior Geek Well....

If everyone re-Wrapped their returns and handled the product with the respect a watch costing what the Shop charges,this would not be an issue. It a boils down to lack of respect and a poor attitude towards the system that ShopNBC has to use as a telemarketer. We all seem to want to take advantage of the Liberal Returns Policy. But there are legitimate responsibilities and demands that the consumer needs to uphold also.

Anyone else agree???

Clark in Seattle. cm1061 View Public Profile Send a private message to cm1061 Find all posts by cm1061 Add cm1061 to Your Contacts #16 Yesterday, 11:45 AM

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davidboy Senior Member Senior Geek

Yes and are they cleaned to avoid any Passing of disease Germs like Flue (like a dirty Door Knob) I think not davidboy View Public Profile Send a private message to davidboy Find all posts by davidboy Add davidboy to Your Contacts #17 Yesterday, 12:28 PM

VegasLee

Join Date: Dec 2008 Location: Las Vegas, Nevada Posts: 248 Real Name: Lee Yarbrough

Senior Member Senior Geek

Are you willing to pay the price?

The only way ShopNBC could do this would be to tighten up on their return policy.

To many people buy lots of things and return many of them. They decide at home if they want it or not. They might even have to start charing a restocking fee for returns that are not broken.

ShopNBC has not made money in years. they lost over One Million dollars each week. If they start discounting all returns then they have to try to make it up someplace.

There is another post going about how show is moving down on many cable channels around the country. They can not keep losing money forever and expect to stay in business.

ShopNBC I hate to say is going to have to try to find a better way of making money or we are not going to have them to kick around much longer. __________________ God put fools on this earth as a cheap form of entertainment to the rest of us!

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#18 Yesterday, 12:32 PM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 2,981 Real Name: Larry

Senior Member Master WatchGeek

It depends ..... includes all original packing and fully wrapped and usized .... NO, it's not a used watch.

And sometimes I wouldn't even be so concerned about all the original wrapping if it's working perfectly, and no marks or signs of sizing. __________________ "When the power of love overcomes the love of power, the world will know peace" - Jimi Hendrix WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #19 Yesterday, 12:40 PM Join Date: May 2008 Location: Minneapolis Posts: 2,471 Real Name: Deb

Cosmo Senior Member Super Geek

if the watch is unwrapped, no plastic on the crystal, I say it has been worn, & send it back!

Cosmo View Public Profile Send a private message to Cosmo Send email to Cosmo Find all posts by Cosmo Add Cosmo to Your Contacts #20 Yesterday, 12:58 PM

Gregg

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Join Date: Jun 2008 Location: Vallejo, Calif.

Posts: 2,180 Real Name: Gregg (New Geek)

I would also do some checking on previous threads about this topic. Many discussion on this topic!

Gregg View Public Profile Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #21 Yesterday, 01:09 PM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 19,434

wave3214 Senior Member True WatchGeek

I agree TUG once its been shipped once it is now a piece of used product and should be reinspected and re-packaged at the very least __________________

wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #22 Yesterday, 02:21 PM

ziggy10 Junior Member New Geek

Join Date: May 2010 Location: Ct Posts: 3 Real Name: Tom

I had one come in a dirty box the guy must have been a car mechanic. I was pissed because it was a sons gift. The watch still had the plastic , but not all of it. It looks fine works fine, and I didn't have time to ship it back.

So I gave him another CLEAN box. Absolutely they should inspect returns and sell them as such. Lose a dime save a customer makes more sense to me. ziggy10 View Public Profile Send a private message to ziggy10 Find all posts by ziggy10 Add ziggy10 to Your Contacts #23 Yesterday, 02:45 PM

kdh1949 Senior Member Senior Geek

Join Date: Dec 2009 Location: Baltimore, MD Posts: 414 Real Name: Kenneth

If Shop were to start identifying the returns as such, they should start charging the returnee a fee for returning it. Why should Shop be required to eat the cost and discount a watch because someone decided after having it in his hands for as many as 30 days that he doesn't want it after all. If you had to pay for the priviledge of returning a perfectly good watch, I venture to say that people would soon quit the practice of buying one in every color, looking at them for awhile, and then returning the ones they don't want. Also, Shop should charge the returnee when the plastic is removed from the watch. In other words, enforce their expressed policy about that stuff.

Some people want to have it both ways -- THEY get a new watch in pristine conditions, but they want to be able to return it for any reason and expect Shop to eat the cost of a "new" watch and sell it as a return. kdh1949 View Public Profile Send a private message to kdh1949 Send email to kdh1949 Find all posts by kdh1949 Add kdh1949 to Your Contacts #24 Yesterday, 02:56 PM

BRUCER Senior Member Super Geek

yep,I agree BRUCER View Public Profile Send a private message to BRUCER

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WatchGeek4Life

Join Date: Sep 2008 Location: Rochester, NY Posts: 739 Real Name: Jim

Senior Member Veteran Geek

Quote:

Originally Posted by wave3214 I agree TUG once its been shipped once it is now a piece of used product and should be reinspected and re-packaged at the very least The only exception would be if the watch was exactly as shipped.....Meaning it was BN from the factory.....the person received it, never took the wrapping off and didn't like it and sent it back. That would be the only reason to send it back out as BN....otherwise it should be INSPECTED and Cleaned and Re-wrapped again.

Join Date: Apr 2008 Location: Arizona Posts: 248 Real Name: Kevin

rocky1367 Senior Member Senior Geek

but that is just it .... you return a watch and they DON'T inspect it they just send it out to the "next" person ... i still say why do we fill out the return slip? they (Shop NBC) have people who don't read or maybe it is quicker to just put it back on the shelf to be sent out again rocky1367 View Public Profile Send a private message to rocky1367 Find all posts by rocky1367 Add rocky1367 to Your Contacts #27 Yesterday, 08:42 PM

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shockquake Senior Member Master WatchGeek

If I receive a wrapped watch and I return a wrapped watch, it is consider new. Because you haven't sized it and worn it. I never unwrap a watch unless I tend to keep it. I don't want any kind of problems with the shop hounding me it's not in new or original condition. __________________

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Join Date: Jan 2010 Location: Ohio Posts: 322 Real Name: Bill

MathGeek Senior Member Senior Geek

Once it is shipped to a customer, it is "used"!!!

The idea that a person could unwrap, size, wear, re-wrap and return a watch, that is then sold as new, is crazy.

All returns should be refurbished and sold as such. However, this will result in additional cost to Shop, which will be passed along to customers. That is how business works. Shop would have to raise prices on all new watches to compensate for the refurbishment and reduced price of the returns.

MathGeek View Public Profile Send a private message to MathGeek Find all posts by MathGeek Add MathGeek to Your Contacts #29 Yesterday, 09:42 PM Join Date: Mar 2008 Posts: 2,749

alwaystenpastten Senior Member Master WatchGeek

Wow. Another thread on this beat-to-death topic.

You can't have it both ways. You cannot both 1) buy from a retailer whom you know has a liberal (30 days, no questions asked) return policy, and sumultaneously 2) deem returned/re-shipped product as "used" and therefore unacceptable. Please just stop buying from SNBC and be done with it, already! Limit your purchases to vendors where all sales are final and no returns are accepted. Then, you'll be happy (at least until you want to make a return or an exchange). __________________ Keep your crowns screwed down, my friends.

alwaystenpastten View Public Profile Send a private message to alwaystenpastten Find all posts by alwaystenpastten Add alwaystenpastten to Your Contacts #30 Yesterday, 09:50 PM

arcata1946 Senior Member Veteran Geek

Join Date: Mar 2009 Location: Northern California Posts: 867 Real Name: Mike

Quote:

Originally Posted by cm1061 If everyone re-Wrapped their returns and handled the product with the respect a watch costing what the Shop charges,this would not be an issue. It a boils down to lack of respect and a poor attitude towards the system that ShopNBC has to use as a telemarketer. We all seem to want to take advantage of the Liberal Returns Policy. But there are legitimate responsibilities and demands that the consumer needs to uphold also.

Anyone else agree???

Clark in Seattle.

I think most of us would agree with you--more self-responsibility is not a bad thing!