Join Date: Apr 2008 Location: Charlotte, NC Posts: 247 Real Name: Jeff
jeffbethd Senior Member Senior Geek
Major credit where credits due!!!
We've all seen the plethora of complaints about Invicta's CS. Well...NOW it's time to give credit where credit is due! And major credit, major kudos are due!! I experienced the day hand issue on my SAN III OQ. I emailed Rebecca, got a very quick response back from her with instructions on what to do. I followed her instructions to the T, AND even provided a copy of them for the Service Center, which was right on top of the package containing my OQ. Today, 1 day short of 3 weeks of sending it in, I got my OQ delivered to my door by FedEx!!! The day hand in perfect condition, the chrono functions working perfectly (not sure if it was my imagination, but seemed even smoother than before). Accompanying my OQ was a packing slip explaining that my watch had been replaced by a new one, rather than repaired. That unquestionably was the why I got it back so quickly, however... If Invicta is looking for someone to champion their CS, then they need look no further!!! The whole experience, from start to finish, was nothing but pleasant and extremely positive! Communication from Rebecca and Sarah was fantastic and timely; replacement and shipment was, to me, very quick and professional (it was even shipped back to me in another yellow clamshell!). We all read the posts containing the gripes and complaints...maybe it's time to stand up and give Eyal, Rebecca, Mike and all, credit where credit is due!! BRAVO INVICTA!!! Job VERY well done!! Thank you very much! __________________ Jeff
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Send email to jeffbethd Find all posts by jeffbethd Add jeffbethd to Your Contacts #2 Today, 08:13 PM Join Date: Feb 2010 Location: Ga. Posts: 1,097 Real Name: Gary
Gary J
Senior Member Super Geek
That's great news. That's the way it should work. __________________
Wherever you go, no matter what the weather, always bring your own sunshine. Gary J View Public Profile Send a private message to Gary J Send email to Gary J Find all posts by Gary J Add Gary J to Your Contacts #3 Today, 08:37 PM Join Date: Nov 2009 Location: Lake Stevens, WA Posts: 1,261 Real Name: Ryan
QMZ
Senior Member Super Geek
Thats great Jeff! I agree, Rebecca is the best. __________________
QMZ View Public Profile Send a private message to QMZ Find all posts by QMZ Add QMZ to Your Contacts #4 Today, 08:39 PM Join Date: Dec 2009 Location: Metro Detroit Posts: 2,543
TheMatrix Senior Member Master WatchGeek
This is good news indeed! Rebecca knows what Customer Service is all about! We just need to see more testimonials like this posted! __________________ I'm a murderer cuz I kill TIME.... TheMatrix View Public Profile Send a private message to TheMatrix Send email to TheMatrix Find all posts by TheMatrix Add TheMatrix to Your Contacts #5 Today, 08:41 PM
Join Date: Oct 2008 Posts: 807
RGILLER Senior Member Veteran Geek
Glad to hear about your excellent CS from Invicta. This is the way CS should be....Roy __________________ God Bless the USA RGILLER View Public Profile Send a private message to RGILLER Find all posts by RGILLER Add RGILLER to Your Contacts #6 Today, 08:50 PM
Lunerdustbunnies
Join Date: Jan 2009 Location: Parkersburg, West Virginia Posts: 1,783 Real Name: Chris
Senior Member Super Geek
I too am glad to hear about your service from Invicta! __________________ Love the Lord your God with all of your heart, soul, mind and strength. And love your neighbor as your self. Have a great day fellow Geeks! Lunerdustbunnies View Public Profile Send a private message to Lunerdustbunnies Find all posts by Lunerdustbunnies Add Lunerdustbunnies to Your Contacts #7 Today, 09:18 PM
WatchingU Senior Member Senior Geek
Join Date: Mar 2010 Location: Southern Cali Posts: 140 Real Name: Steve
Glad to see others are noticing the efforts of Invicta to improvement customer service. Your example even shows that the turnaround time can get better.
Now enjoy your watch..... WatchingU View Public Profile Send a private message to WatchingU Send email to WatchingU Find all posts by WatchingU Add WatchingU to Your Contacts #8 Today, 09:36 PM Join Date: Jan 2009 Location: Staten Island New York Posts: 12,030 Real Name: Nick
Chief68
WatchGeeks Moderator True WatchGeek
Jeff glad to hear this we have been told that Invicta was working on the C/S problem and maybe this is a sign of the changes made. __________________
NYPD Emergency Service Unit
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Nismo
Senior Member Super Geek
Good to hear, glad you have your OQ back on the wrist. In my experience, Rebecca has always been quick to respond & has been very helpful with any issues. Congrats on your SANIII. __________________
VENOM / SANIII / 350Z / 88 / MGS / threeA / WATCH GEEK Nismo View Public Profile Send a private message to Nismo Find all posts by Nismo Add Nismo to Your Contacts #10 Today, 09:58 PM
MamboKing Senior Member Veteran Geek
Join Date: Nov 2009 Location: Quad Cities (Moline, IL.) Posts: 622 Real Name: Joe
Glad to hear about your positive CS experience and glad that you took the time to tell us. MamboKing View Public Profile Send a private message to MamboKing Find all posts by MamboKing Add MamboKing to Your Contacts
#11 Today, 10:01 PM Join Date: Mar 2008 Location: Seacoast of NH Posts: 2,550 Real Name: Greg
nhwoods Senior Member Master WatchGeek
WTG Jeff, thanks for the positive post. Its pretty refreshing to read for a change. __________________
GREG : SWISS OR SWISS MADE I DON'T CARE nhwoods View Public Profile Send a private message to nhwoods Send email to nhwoods Visit nhwoods's homepage! Find all posts by nhwoods Add nhwoods to Your Contacts #12 Today, 10:34 PM
Propwelder Senior Member Senior Geek
Looks like the CS ramp up is working. Thank you Rebecca.... Propwelder View Public Profile Send a private message to Propwelder Send email to Propwelder Find all posts by Propwelder Add Propwelder to Your Contacts #13
Join Date: Feb 2009 Posts: 103
Today, 10:56 PM Join Date: Mar 2008 Location: Southern California Posts: 10,099
Magster Senior Member True WatchGeek
Rebecca has always been great... when you do reach her, you get good service... Thanks for sharing! Let's hope all the CS issues are really being addressed...