More posts about the fake invicta diamonds sold as real by Watch Geeks

Join Date: Jan 2009 Omegaman68

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Quote: Originally Posted by X-James Just amazing, just simply amazing. They have given you the option and solution to your problem, return the watch for a full refund and be done with it but you want to make a Federal or even Supreme Court case out of this. If the guy out on the street corner slid up his sleeve and asked you if you wanted to buy a Rolex for $100 and showed you 10 of them on his wrist and you could pick the one you wanted do you really think they would be Rolex's? Well now ask yourself if you were offered 42 diamonds for about the same price as a fake Rolex do you really think they would be diamonds? Sometimes we make Federal and Supreme Court cases out of things when we just do not want to admit we should have known better and are more upset with ourselves because we fell for it. Return the watch and be done with it. They are not going to contact 3200 people, they are not going to give you a diamond watch but they do have your money and they are willing to give you your money back so take the money because that's all your going to get. Sorry for the cold hard blunt reality but its time to just move on and learn from the mistake and move on in life. Seriously? That is what you believe? This is not a "guy out on the street corner". It is a reputable business that lied and was caught. Yes they should contact everyone and give them what they should have gotten in the first place. Real Diamonds, not Fake Diamonds.

Omegaman68 View Public Profile Send a private message to Omegaman68 Find all posts by Omegaman68 Add Omegaman68 to Your Contacts #152 08-03-2010, 10:36 AM X-James

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Quote: Originally Posted by WatchYaThink That's good news Jerry. IF shop sends out a letter to ALL who purchased this watch and offers a pre-paid return for a full refund along with a $35 credit .... that is an appropriate resolution to the matter. They will only send a letter to those who they need to send it to, the ones who have called questioning there diamonds will get the letter and such. Those who are oblivious to the debacle will go through life thinking they have diamonds. We will never know if they actually do send out letters to everyone or if they do not but those who have called in to complain they will surely get the letter and the choice of what option they want to take. Keep the watch and get $35 credit and also $20 off your next purchase. Send the watch back (perpaid return) for a full refund and get $20 off your next purchase. Either way you are not getting the diamonds because there is not and never was any diamonds in the

watch. I think the Classique that I bought so many months ago, even though I knew had no diamonds at all on it when I ordered it, I wonder if they will give me the options as well ... I think I'll give it a try and possibly make $55 on the deal or just send it back, but I do like the sandstone dial and that is why I bought but I could get $20 off my next purchase.

X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #153 08-03-2010, 10:47 AM X-James

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Quote: Originally Posted by Omegaman68 Seriously? That is what you believe? This is not a "guy out on the street corner". It is a reputable business that lied and was caught. Yes they should contact everyone and give them what they should have gotten in the first place. Real Diamonds, not Fake Diamonds. You and I'm sure others have missed the entire point. It aint about the guy selling the fake Rolex's but its about the gullible people who will buy them because they have no clue as to what they are really buying, they don't know any better and really they think they are getting a really fantastic deal because they just

got a Rolex watch for $100. Just like those who thought they would actually be getting diamonds. Some are put upon this world to prey upon others while some are put upon this world to be preyed upon. Yes those who did the preying should be held accountable but that wont happen and the only way to hold them accountable is to show how you feel about it in your own purchasing habits.

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sunaru Senior Member Senior Geek

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Quote: Originally Posted by X-James You and I'm sure others have missed the entire point. It aint about the guy selling the fake Rolex's but its about the gullible people who will buy them because they have no clue as to what they are really buying, they don't know any better and really they think they are getting a really fantastic deal because they just got a Rolex watch for $100.

Just like those who thought they would actually be getting diamonds. Some are put upon this world to prey upon others while some are put upon this world to be preyed upon. Yes those who did the preying should be held accountable but that wont happen and the only way to hold them accountable is to show how you feel about it in your own purchasing habits. So with that anaolgy are you impling that the gullible people are shop customers and the guy selling fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually believing what they were told when the watch was sold on air, or what they read on a web site from a multi million dollar retail company?? are you impling that the shop and it's host preying on it's cutomers??

sunaru View Public Profile Send a private message to sunaru Find all posts by sunaru Add sunaru to Your Contacts #155 08-03-2010, 11:29 AM Join Date: Jun 2008 holzapfel Senior Member Veteran Geek

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I suggest ignoring his comments, he doesn't seem to grasp the concept that one could expect real diamonds for that price, someone already posted a link to show you can get real diamonds that small in

size for pennies. He's trying to make a apples to oranges comparison... Quote: Originally Posted by sunaru So with that anaolgy are you impling that the gullible people are shop customers and the guy selling fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually believing what they were told when the watch was sold on air, or what they read on a web site from a multi million dollar retail company?? are you impling that the shop and it's host preying on it's cutomers?? __________________ °·» Hólzápƒèl «·°

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08-03-2010, 11:32 AM Join Date: Jan 2009 Omegaman68

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Quote: Originally Posted by holzapfel I suggest ignoring his comments, he doesn't seem to grasp the concept that one could expect real diamonds for that price, someone already posted a link to show you can get real diamonds that small in size for pennies. He's trying to make a apples to oranges comparison... I guess he is one of those people that believe diamonds are actually rare and expensive. When in reality they are actually one of the most common gems that have there rarity and cost artificially inflated by the few main diamond companies. Lower quality diamonds are very common and very cheap.

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Join Date: Sep 2008 WatchYaThink Location: Sunnyvale, CA Senior Member Posts: 3,083 Master WatchGeek Real Name: Larry

I hope you are wrong .... but, if that's the case, then this situation is far from being over. There are many menmbers here who purchased this watch. Let's watch and see if they all receive the letter or not. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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#159 08-03-2010, 11:56 AM bobbob1313

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There has been at least one member on here who had it appraised and was told they were real diamonds. Let's not assume everyone who bought this watch received the wrong one or will receive the letter.

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Quote: Originally Posted by sunaru So with that anaolgy are you impling that the gullible people are shop customers and the guy selling fake rolex's are the shop and it's host?? are you really telling me that people are wrong for actually believing what they were told when the watch was sold on air, or what they read on a web site from a multi million dollar retail company?? are you impling that the shop and it's host preying on it's cutomers?? Take it in whatever way you desire to take. Its kind of like sitting down and watching ShopNBC. Some people are going to see and take a presentation of an offering one way while others are going to see and take the presentation of the same offering another way. Life in general is like a carnival midway with all them crazy attractions. Some people are really going to believe there is a fully tattooed bearded 800 pound lady with 2 heads and 3 legs and she dances like a ballerina while others will just know it aint true and some will never admit they might have been duped when they begin to realize how anyone could have 3 legs.

X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #161 08-03-2010, 12:09 PM Join Date: Mar 2010 BabyDoc Location: Beachwood, OHIO Senior Member Posts: 897 Veteran Geek Real Name: Bill

You just have to wonder, sometimes, if the diamonds were under glass and not readily accessible on the bezel so they could be tested, whether anybody would have known or cared, were they real or not, especially since crystals and diamonds of this small size are similar in appearance and value. This situation reminds me a bit of the SWISS MADE fiasco, where some watches were promoted as made in Switzerland but really were not. Even though the perceived value of the real Swiss watch is greater, the actual value difference is questionable or negligible. In both cases, the crystals substituted for diamonds, and the non-swiss made watch being promoted as swiss, the issue really isn't as much about quality, and value, as it is a matter of honesty. I guess people have a right to be angry when they are lied to. Not to minimize the importance of honesty, does it really make that much of a difference in either case? I am sure some will say yes and some will say no. G-d forbid, we open up that debate again.

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sunaru Senior Member Senior Geek

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Quote: Originally Posted by X-James Take it in whatever way you desire to take. Its kind of like sitting down and watching ShopNBC. Some people are going to see and take a presentation of an offering one way while others are going to see and take the presentation of the same offering another way. Life in general is like a carnival midway with all them crazy attractions. Some people are really going to believe there is a fully tattooed bearded 800 pound lady with 2 heads and 3 legs and she dances like a ballerina while others will just know it aint true and some will never admit they might have been duped when they begin to realize how anyone could have 3 legs. you made a statment to which i asked questions.. are you gonna answer them or just continue to dance around valid statments to this issue and blame the victims like you've been doing..

oh people can believe in someone having three legs cause it happens.. so when they are told something is fact it's not that hard to agree with now is it?? so stop with the lame analogies and answer the questions i posed to your intial statement

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#163 08-03-2010, 12:40 PM X-James

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Quote: Originally Posted by sunaru you made a statment to which i asked questions.. are you gonna answer them or just continue to dance around valid statments to this issue and blame the victims like you've been doing.. oh people can believe in someone having three legs cause it happens.. so when they are told something is fact it's not that hard to agree with now is it?? so stop with the lame analogies and answer the questions i posed to your intial statement What part of "take it in whatever way you desire to take it" did you not understand? I'm not going to say anything more on that other than take it whatever way you want to take it. If you honestly believe they were diamonds than you believed that and something I have said struck a nerve with you but if you did not believe than you have no problem with what I said or if you did believe but now realize you were wrong it would strike a serious nerve with you knowing that some never believed from the beginning and they were correct all the way along so ... take it all whatever way you want to take it and that is the best answer you will get from me.

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Add X-James to Your Contacts #164 08-03-2010, 12:44 PM X-James

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Quote: Originally Posted by sunaru oh people can believe in someone having three legs cause it happens.. so when they are told something is fact it's not that hard to agree with now is it?? Should I have used the 800 pounder dancing like a ballerina instead of a 3 legged person??

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I just received this email from Shop NBC Customert Service. "Dear Mr. XXXXXX, Thank you for your email. We apologize for the conflicting information you have received regarding the Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order 67146848). We are sending out letters to all the customers that received this Watch, which will include an explanation, as well as a pre-paid return label to send the Watch back. Also, we are issuing a credit of $35.00 to your original method of payment. Lastly, a $20.00 ShopCredit will be available on your account for use on a future purchase. This ShopCredit has not yet been applied, but should be available no later than next week. Please feel free to contact us again if you have any further questions or concerns. Thank you for shopping with ShopNBC. Regards, Stephanie T. Customer Service Representative ShopNBC

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Send email to CecilG41 Find all posts by CecilG41 Add CecilG41 to Your Contacts #166 08-03-2010, 12:56 PM Join Date: Mar 2008 timeman Senior Member True WatchGeek

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Quote: Originally Posted by CecilG41 I just received this email from Shop NBC Customert Service. "Dear Mr. XXXXXX, Thank you for your email. We apologize for the conflicting information you have received regarding the Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order 67146848). We are sending out letters to all the customers that received this Watch, which will include an explanation, as well as a pre-paid return label to send the Watch back. Also, we are issuing a credit of $35.00 to your original method of payment. Lastly, a $20.00 ShopCredit will be available on your account for use on a future purchase. This ShopCredit has not yet been applied, but should be available no later than next week. Please feel free to contact us again if you have any further questions or concerns. Thank you for shopping with ShopNBC. Regards,

Stephanie T. Customer Service Representative ShopNBC I just got this one. No mention of the watch, pre-paid return label or the $35 credit. Dear XXXXXX, We have applied a ShopCredit to your ShopNBC account in the amount of $ 20.00. Enjoy this ShopCredit on any future order placed on the web, over the Phone with one of our experienced representatives, or by using our Automated Ordering System at 1-800-474-6762. We're available 24 hours a day, 7 days a week! Please note, this ShopCredit has no cash value and cannot be applied to your credit card, existing orders, or future ValuePays. This ShopCredit is valid on Phone, WEB or our Automated Ordering System orders and will expire in 90 days. If you would like to shop for another item, click here -> www.ShopNBC.com. We thank you for shopping with us. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC Customer Service __________________

timeman

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Quote: Originally Posted by X-James They will only send a letter to those who they need to send it to, the ones who have called questioning there diamonds will get the letter and such. Those who are oblivious to the debacle will go through life thinking they have diamonds. Quote: Originally Posted by CecilG41 I just received this email from Shop NBC Customert Service. We are sending out letters to all the customers that received this Watch, From ShopNBC's customer service e-mail it states "We are sending out letters to all the customers that received this Watch". That sounds like all people who bought the watch will get the full return deal. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #168 08-03-2010, 01:11 PM X-James

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Quote: Originally Posted by timeman From ShopNBC's customer service e-mail it states "We are sending out letters to all the customers that received this Watch". That sounds like all people who bought the watch will get the full return deal. They also said there were diamonds in the watches didn't they? We will never truly know if everyone who purchased that watch will get a letter or will we?

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sunaru Senior Member Senior Geek

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Quote: Originally Posted by X-James What part of "take it in whatever way you desire to take it" did you not understand? I'm not going to say anything more on that other than take it whatever way you want to take it. If you honestly believe they were diamonds than you believed that and something I have said struck a nerve with you but if you did not believe than you have no problem with what I said or if you did believe but now realize you were wrong it would strike a serious nerve with you knowing that some never believed from the beginning and they were correct all the way along so ... take it all whatever way you want to take it and that is the best answer you will get from me. it's not a question of me beliving they were diamonds.. it's a question of you blaming the people who were being lied to, and making seem like it was their fault.. some street hustler on a corner selling bootleg rollies is total different from whats going on here.. your making it seem like it's the same thing

and it's not... a street huslter is commiting a crime and out to defraud.. multi million dollar retail outlet should be working to satisfiy it's customer base and make them repeat a customer, and that is done through trust... so when people begin to have faith or trust in a product or entity they are going belivie what they are told.. especially when it's the main selling point..

Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607 http://www.shopnbc.com/PRODUCT/?trac...h-_-family-_-N you see that it says "diamond accent" not crystals... had the guy on the corner told me that about a rollie.. yeah right not buying it, but in this situation people had trust in the product and the company they were buying from... seems like your one of the few that can't seem to grasp that.. as far taking your statement how i wanna take it. i was hoping you were man enough to stop speaking in parables and just state what you meant out right instead of leaving people to dechipher your "coded scriptures".. no need to be scared we are all adults here no one is gonna bite ya...

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Quote: Originally Posted by sunaru snipped a serious rant Dude ... calm down, relax, back away from the computer and go outside and take a deep breath. It seems as if your so worked up over this and what you think I have said I think your about almost ready to pop a blood vessel. If it makes you happy, yes you are correct and I am wrong and no its not the fault of the customer or the fault of ShopNBC or the fault of Invicta or the fault of the manufacture or the fault of anyone, it was just an honest mistake. But I do believe that it was the fault of Aliens who used there alien technology to change all the diamonds to crystals between ShopNBC and the customers doorsteps.

X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #171 08-03-2010, 02:54 PM Join Date: Sep 2008 WatchYaThink Location: Sunnyvale, CA Senior Member Posts: 3,083 Master WatchGeek Real Name: Larry

Quote: Originally Posted by bobbob1313 There has been at least one member on here who had it appraised and was told they were real diamonds. Let's not assume everyone who bought this watch received the wrong one or will receive the letter. Actually, I don't think that's true. The instance you are referring to was an unofficial report of people from the office, he was not aware of how they made that conclusion and was not confident in the validity of that report and intended to follow up with actual testing. I do not think that there has actually been any report yet of anyone with a jewler's confirmation of real diamonds. I doubt that are any. This whole idea of "two different models that got mixed up" .... and the claim that shop can tell by the shipping documents who has which one .... just does not make any sense at all. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein

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Join Date: Apr 2009 BRUCER Location: New Jersey Senior Member Posts: 1,939 Super Geek Real Name: Bruce

Okayyyyyy

Hmmm!?

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Quote: Originally Posted by timeman I just got this one. No mention of the watch, pre-paid return label or the $35 credit. Dear XXXXXX, We have applied a ShopCredit to your ShopNBC account in the amount of $ 20.00. Enjoy this ShopCredit on any future order placed on the web, over the Phone with one of our experienced representatives, or by using our Automated Ordering System at 1-800-474-6762. We're available 24 hours a day, 7 days a week! Please note, this ShopCredit has no cash value and cannot be applied to your credit card, existing orders, or future ValuePays. This ShopCredit is valid on Phone, WEB or our Automated Ordering System orders and will expire in 90 days. If you would like to shop for another item, click here -> www.ShopNBC.com. We thank you for shopping with us. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC Customer Service Wow Jerry, That email seems more marketing and salesmanship than anything resembling the apology that everyone who bought this deserves. Not to downplay the gesture on the part of the Shop, but it comes across a little callous. Thanks for posting and keeping us in the loop! __________________ SAM -

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Quote: Originally Posted by samuelrz Wow Jerry,

Location: Long Island, New York Posts: 5,228 Real Name: Jerry

That email seems more marketing and salesmanship than anything resembling the apology that everyone who bought this deserves. Not to downplay the gesture on the part of the Shop, but it comes across a little callous. Thanks for posting and keeping us in the loop! Until I read the letter from ShopNBC I can't comment on it's contents, and how this came about in the first place. __________________

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Quote:

Originally Posted by kurt Well said Darius. As usual someone saw fit to post one of those "You should have known better" reply's. It happens every time. I place them in the same category as the "Get over it" and "Just move on" reply's.

Get over it. Just move on.

ChapOne

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All of this saddens me and raises in me the feeling of reluctace to buy Invicta, at least any time soon. For example, the other night, my wife saw the PD Valjoux 7750 in the gold tone with black bezel. She commented on how beautiful that watch is. Then, she said, "Oh, it's an Invicta." She and I had discussed the whole Swiss/Swiss Made issus as well as this issue on the Classique Diamond Accent watch. She is not really all that into watches, but these 2 issues, even from her periferal position, produced in her a negative feeling and perception of the brand. I feel sad about this, because it was so totally unecessary. Once trust is lost, it is so difficult, if not almost impossible, to get it back. __________________ --ChapOne Hey, watch it! ChapOne View Public Profile Send a private message to ChapOne Find all posts by ChapOne Add ChapOne to Your Contacts #177 08-03-2010, 08:42 PM Join Date: Mar 2008 Posts: 2,593

watchluv Senior Member Master WatchGeek

Quote:

Originally Posted by ChapOne All of this saddens me and raises in me the feeling of reluctace to buy Invicta, at least any time soon. For example, the other night, my wife saw the PD Valjoux 7750 in the gold tone with black bezel. She commented on how beautiful that watch is. Then, she said, "Oh, it's an Invicta." She and I had discussed the whole Swiss/Swiss Made issus as well as this issue on the Classique Diamond Accent watch. She is not really all that into watches, but these 2 issues, even from her periferal position, produced in her a negative feeling and perception of the brand. I feel sad about this, because it was so totally unecessary. Once trust is lost, it is so difficult, if not almost impossible, to get it back.

Well said trust is very important in any business. Once that is damaged the pink slips are around the corner. And it really makes you wonder what else Invicta has done or cheated to make a larger profit from it's loyal customers. __________________ Time to Watch as Time Passes Away watchluv View Public Profile Send a private message to watchluv Find all posts by watchluv Add watchluv to Your Contacts #178 08-03-2010, 10:13 PM

iav84u

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Quote:

Originally Posted by X-James Dude ... calm down, relax, back away from the computer and go outside and take a deep breath. It seems as if your so worked up over this and what you think I have said I think your about almost ready to pop a blood vessel. If it makes you happy, yes you are correct and I am wrong and no its not the fault of the customer or the fault of ShopNBC or the fault of Invicta or the fault of the manufacture or

the fault of anyone, it was just an honest mistake. But I do believe that it was the fault of Aliens who used there alien technology to change all the diamonds to crystals between ShopNBC and the customers doorsteps. You know what James? I bet you're one of those "glass half empty" kind of guys. Why don't we wait a little while and see what else we can find out before indicting everyone involved. Give them a chance to make it right, and maybe in the process everything we are speculating about will be revealed. __________________ "Why do you need more watches," she says. "Because I don't do drugs and its the next best high." iav84u View Public Profile Send a private message to iav84u Send email to iav84u Find all posts by iav84u Add iav84u to Your Contacts #179 08-04-2010, 01:53 PM

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The follow through. Quote:

Originally Posted by Grumpyface Just for fun go check it out...dying to know if it really is diamonds and how they would know. And, I would really like to know that someone--anyone--verified that they actually received "real" diamonds. !!!!!!!!!FOLLOW UP!!!!!!!!! The DIAMONDS are............................................NOT Diamonds??????as per my Jeweler..... HMMMMMMMMMMMMMMMMMMMMM Quartz Accents. oscar1 View Public Profile Send a private message to oscar1 Send email to oscar1 Find all posts by oscar1 Add oscar1 to Your Contacts #180

08-04-2010, 01:58 PM

WatchYaThink

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Thanks for the follow-up Joe! Now, let us know if you receive a letter from shop in the next few days or not. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #181 08-04-2010, 02:48 PM

tampa8

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I am trying hard not to take a sinister view of what has been going on with Invicta, over several months and with several different models. So with that in mind, almost all of it can come back to one thing, one very big thing. QC, not dishonesty. Way too many mistakes, way too many times it would appear the people who should know do not. Taking the explanation at face value in this instance that watches were made with real and fake diamonds using the same model number, tells me no one is guiding the boat as it were, they are floating around aimlessly. What company keeps making these mistakes but stays in business? At some point I would actually put blame on those of us that have been following all this, but keep a blind eye towards anything that is wrong. All I needed to know, was said in the post basically saying we are stupid to believe we were getting real diamonds.(My word stupid - but it was the meaning) So in essence it is our fault. That is the kind of thinking that allows things to escalate to where they are now. I honestly believe Shop is more or less caught in the middle of many of the Invicta QC problems. While Shop sometimes seem to take awhile to do the right thing I believe they will. __________________ You mean what time is it now?

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Quote:

Originally Posted by oscar1 !!!!!!!!!FOLLOW UP!!!!!!!!! The DIAMONDS are............................................NOT Diamonds??????as per my Jeweler..... HMMMMMMMMMMMMMMMMMMMMM Quartz Accents. Thanks much. Of course that only proves that the two we know have been checked do not contain real diamonds. I was hoping yours did. It obviously is too small a sample to decided that NONE of the watches actually contained diamonds, but that is exactly what I suspect. This is one of those watches pumped out (probably from China) by the jillions for anyone that wants them. Naturally they'll put anything you want on the dial. I suspect, but do not have proof, that Invicta ordered the watches and had them shipped directly from the factory to ShopNBC. Naturally the only QC that takes place is at the factory that produced the watches. But no information has yet surfaced to indicate that there is anything wrong with the watches. Okay, they're not very well made and the stones will probably fall out but remember, this is a very cheap watch. Very cheap. Where the "Diamonds" in the description came from I haven't any idea. Everyone involved knew the watch contained crystals, but someone put "Diamonds" into the description. I don't think there was any attempt to deceive involved. Perhaps there was, but I would need more/stronger evidence than anything I have seen to make me believe that. The only aspect of this that might indicate there was an attempt to deceive was the price. If everyone knew it was crystals of some sort, the price is way over the top. QC? This isn't a QC problem. This is the sales people. Now if Invicta ordered diamonds and this is what they got, that's a whole different ball game. That certainly could be the case also. However...in either case, Invicta AND Shop need to hire someone who can actually deal with the public. Both companies did such a poor job of handling this incident that I was dumbstruck. Very unprofessional from the beginning. All the silly stories. "There were two different versions and they both got the same caseback/model number." Uh...yeah, right. "But don't worry, we know which are which and we'll contact them." How do you know? Be serious.

And of course following the other incidents, it does nothing but provide fodder for all those who wish to claim it is deliberate. Grumpyface View Public Profile Send a private message to Grumpyface Find all posts by Grumpyface Add Grumpyface to Your Contacts #183 08-04-2010, 03:35 PM Join Date: Feb 2010 Location: New Jersey Posts: 984 Real Name: Alan

AWOZ Senior Member Veteran Geek

Thanks for the information and i hope you get what you paid for. __________________

FUN IS GOOD!!! AWOZ View Public Profile Send a private message to AWOZ Find all posts by AWOZ Add AWOZ to Your Contacts #184 08-04-2010, 04:02 PM

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Received an e-mail today from ShopNBC customer service. It states a letter has been sent to your home address as well as a pre-paid return label to ship your watch back to us for a refund. It also stated that a $20.00 ShopCredit is now available and can be used for my next purchase made within the next 90 days. The $35.00 refund, which is issued back to your original method of payment should be processed in the next 5-7 business days. That's the most recent news I have. Still no word from Invicta. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #185 08-04-2010, 04:04 PM

Red Ryder

Join Date: Aug 2008 Location: southern Calif Posts: 8,517

Senior Member True WatchGeek

"some had diamonds and some had crystals..." and shop did not inform anyone? I smell a fish. lilmiss __________________

RUTHIE Red Ryder View Public Profile Send a private message to Red Ryder Send email to Red Ryder Find all posts by Red Ryder Add Red Ryder to Your Contacts #186 08-04-2010, 04:14 PM

RaiderFan

Join Date: Mar 2008 Location: West Virginia Posts: 897 Real Name: Mike

Senior Member Veteran Geek

Quote:

Originally Posted by X-James Ya know I just have to ask but just how are they going to know? Do you think they are going to open packages and look? Maybe randomly take 5 or 8 watches to a jeweler and ask them to verify they are real diamonds? Seriously why drag WoW into this by even questioning them? Why not just call Rebeca at Invicta and ask her ... nobody has yet to make that suggestion. In the end it will probably turn out it was all a typo in the descriptions and it should have read diamond like accents or something like that. I bought the quartz 3 hander Classique J179021 with the blue sandstone when it aired months ago. The description says "20 authentic white diamond accents"? Do I think they are diamonds? Did I buy it because of the "20 authentic white diamond accents"? No I dont think they are authentic diamods and they glass bits on the bezel had nothing to do with the purchase. I honestly wish they were not there at all and it was just a smooth plain bezel and they almost kept from purchasing the watch because the look is gaudy and have no diamond look at all to them. Sorry about that little rant but come on people ... do we really need to make a Supreme Court case out of this? Do we honestly believe them to be diamonds and if they are to be of any quality? Possibly under the crystals are little time diamond dust chips and crystals are there to protect the diamond dust chips but do we really need to make a supreme court case out of this? If anyone is not happy with this they should call ShopNBC, tell them they are not satisfied with the product and they think it was improperly described and they want to return it and have there shipping charges refunded because it is not what they said it was and then just be done with it all.

If you say a thing to sell a product, make damned sure you sell what you advertised. If you don't your reputation is damaged. Haven't I been reading about a big stink over whether the new Speedways contained real DD modules? Seems to follow a certain pattern, doesn't it? I also remember a Sunday Run watch that stated there was a certain type of ETA quartz chronograph engine enclosed, and when they started showing up at people's homes they were loaded with the standard workhorse ETA G10. Some didn't mind, others were totally beside themsevles with anger, feeling that Invicta had misrepresented the product purposefully. When a company like Invicta builds a watch, no matter WHAT they say, cost and total profit margin are always the bottom line. IF there is a mistake made, why do anything about it if only a few astute customers catch on, and honestly, I'm not so sure all these mistakes ARE mistakes. I like Invicta watches, but have almost entirely quit purchasing them because of all the mechanical failures I've experienced over the last few years, especially involving the SW200 movement and quality issues in the Reserve line. When you cut costs to the bone, you begin to sacrifice quality. This eventually erodes consumer confidence in your product. A few years ago, it wasn't unusual for me to spend 4-5K a year on Invictas. Last year I spent maybe $500, so far this year, none. Great looking watches with pedigree, performance, and materials issues are too great of a risk in this economy, especially when Invicta's glacially slow customer service is brought into the mix. Even that could be excused if they actually FIXED more than 50% of the watches I've sent for mechanical repair. Fully half of all the mechanical and mechanical automatics I have returned to them failed again within months, most from exactly the same issue they were sent in for in the first place. Maybe with time my feelings about the company and its products will moderate. They have before, but each time I ran into the same issues. I believe it was Albert Einstien that said the definition of insanity is doing something over and over again expecting a different outcome. For the time being I have been cured of my insanity. __________________

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#187 08-04-2010, 04:59 PM Join Date: Jan 2009 Location: Hillsborough, NJ USA Posts: 543 Real Name: Mike F.

wmfagan Senior Member Veteran Geek

Quote:

Originally Posted by timeman Received an e-mail today from ShopNBC customer service. It states a letter has been sent to your home address as well as a pre-paid return label to ship your watch back to us for a refund. It also stated that a $20.00 ShopCredit is now available and can be used for my next purchase made within the next 90 days. The $35.00 refund, which is issued back to your original method of payment should be processed in the next 5-7 business days. That's the most recent news I have. Still no word from Invicta. Jerry, as disappointing as it might be, I'm guessing you won't hear from Invicta -- they're just going to let ShopNBC handle it. Mike __________________

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#188 08-04-2010, 05:01 PM Join Date: May 2010 Location: ohio Posts: 299 Real Name: Joe

oscar1 Senior Member Senior Geek

update Quote:

Originally Posted by WatchYaThink Thanks for the follow-up Joe! Now, let us know if you receive a letter from shop in the next few days or not. Update:called c/s,looked up order # and found that they adj. my VP's by 35.00 exactly.paid one off & reduced the last one. oscar1 View Public Profile Send a private message to oscar1 Send email to oscar1 Find all posts by oscar1 Add oscar1 to Your Contacts #189 08-04-2010, 05:24 PM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by wmfagan Jerry, as disappointing as it might be, I'm guessing you won't hear from Invicta -- they're just going to let ShopNBC handle it. Mike That might very well be the case. But it would be nice if they acknowledge there was a problem here, state what caused it, and correct it so it doesn't happen again in the future. This and past mistakes, misstatements, misrepresenting, or whatever you want to call it, has

damaged the reputation of Invicta and ShopNBC. Many geeks and non geeks will now question, second guess, the claims Invicta makes on their watches. This can only hurt their sales. Invicta and ShopNBC need to inspect and check what they sell, so customers get what they pay for in the future, and what was advertised. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #190 08-06-2010, 09:48 AM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

Here is some new information. As I mentioned in a previous post this watch is also listed at WOW, and described there as containing "genuine diamonds". On 7-28 I sent an email enquiry to WOW and asked them if they could verify that the models they had in their inventory contained actual diamonds. I received an immediate email back saying, we assume that these are genuine diamonds as described, but .... "Our descriptions are taken directly from Invicta. We will clarify with them and get back to you." Today, I received another email from WOW. It said, "Good Day, That watch does not have real diamonds." I have also received a report from someone who saw this watch at a mall store, and it was advertised at the store as "Genuine Diamond Accents". They purchased the watch, and found out that the diamonds are not real, and are apparently pursuing some type of formal claim. There is substantial evidence that there were no versions of this watch produced with genuine diamonds. All versions of this watch so far that have turned up at multiple outlet sources have all had fake diamonds, and the sellers have all claimed that they relied on the description of genuine diamonds that was provided to them by Invicta.

I don't know where the original story that there were two versions of this watch that got mixed up came from, but so far that seems pretty dubious. I don't think there was a mixup in the description of the watch at Shop, this is the apparently the description that Invicta is providing for this watch to all the vendors it has delievered them to. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #191 08-06-2010, 09:52 AM

holzapfel

Join Date: Jun 2008 Location: Manassas, VA Posts: 838 Real Name: Chris

Senior Member Veteran Geek

WOW! just... WOW... Quote:

Originally Posted by WatchYaThink Here is some new information. As I mentioned in a previous post this watch is also listed at WOW, and described there as containing "genuine diamonds". On 7-28 I sent an email enquiry to WOW and asked them if they could verify that the models they had in their inventory contained actual diamonds. I received an immediate email back saying, we assume that these are genuine diamonds as described, but .... "Our descriptions are taken directly from Invicta. We will clarify with them and get back to you." Today, I received another email from WOW. It said, " Good Day, That watch does not have real

diamonds."

There is substantial evidence that there were no versions of this watch produced with genuine diamonds. All versions of this watch so far that have turned up at multiple outlet sources have all had fake diamonds, and the sellers have all claimed that they relied on the description of genuine diamonds that was provided to them by Invicta. I don't know where the original story that there were two versions of this watch that got mixed up came from, but so far that seems pretty dubious. I don't think there was a mixup in the description of the watch at Shop, this is the apparently the description that Invicta is providing for this watch to all the vendors it has delievered them to. __________________

°·» Hólzápƒèl «·°

Whoever appeals to the law against his fellow man is either a fool or a coward. Whoever cannot take care of themselves without that law is both. For a wounded man shall say to his assailant, "If I Live, I will kill you, If I Die, You are forgiven." Such is the Rule of Honor. ---------OMERTA holzapfel View Public Profile Send a private message to holzapfel Send email to holzapfel Find all posts by holzapfel Add holzapfel to Your Contacts #192 08-06-2010, 11:31 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by WatchYaThink I don't think there was a mixup in the description of the watch at Shop, this is the apparently the description that Invicta is providing for this watch to all the vendors it has delievered them to. This is most likely the case here, and other watches that have been sold on ShopNBC in the past. ShopNBC probably takes the description / specs of the watch from Invicta, and without checking or verifying what is being given to them, ShopNBC advertises it as fact. If this is the case, it's time that ShopNBC stops this practice. I mentioned earlier that I received an e-mail from ShopNBC after complaining that my watch had crystals, and not diamond accents as advertised. In my e-mail I told them at least one other person I'm aware of, had received an e-mail from ShopNBC customer service, stating that he would be able to return the watch at ShopNBC's expense and would get other monetary compensation. Here is that part of the e-mail from ShopNBC customer service: "The email your friend received was not an automated email. He would have had to email in to our Customer Service and then receive a reply from his inquiry. We did not send out automated emails to our customers regarding this matter; However, a letter has been sent to your home address as well as a pre-paid return label to ship your watch back to us for a refund". This sounds like to me that the only people being informed that their watch most likely has crystals instead of diamonds, are those who discovered it, and complained to ShopNBC about it. So it appears the overwhelming majority of the 3200 people who ordered this watch will not be notified of this situation. I still haven't heard from Invicta regarding my e-mail to them on this matter. I know in similar situations Invicta has made statements here giving an explanation of what happened. In this case they probably believe the least said the better. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #193 08-06-2010, 11:38 AM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

Jerry - I also sent an email to Invicta. The next day I received a reply from an Invicta "Technical Parts Specialist" who assured me that the diamond accents on the Classique Diamond Botique were in fact real genuine diamonds. YES ... an Invicta Technical Parst Specialist emailed me with assurance that these watches had genuine diamonds! I then replied to his email, and I asked him if Invicta had produced two versions of this model, one with diamonds and one with crystals, and I informed him of the reports of fake diamonds that had been confirmed by jewlers who had examined these watches. And, if Invicta did not make two models then, how could he explain these reports. So far, no reply back from him and it's been over a week. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #194 08-06-2010, 11:46 AM

hooptious02

Join Date: Dec 2009 Posts: 93

Member Member Geek

Unfortunately, I think any further communication from Invicta likely will have to "go through legal". Sad that this has to happen, and sad that so little clarification and factual explanation is coming out regarding this situation. hooptious02 View Public Profile Send a private message to hooptious02 Find all posts by hooptious02 Add hooptious02 to Your Contacts #195 08-06-2010, 11:48 AM

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by WatchYaThink Jerry - I also sent an email to Invicta. The next day I received a reply from an Invicta "Technical Parts Specialist" who assured me that the diamond accents on the Classique Diamond Botique were in fact real genuine diamonds. YES ... an Invicta Technical Parst Specialist emailed me with assurance that these watches had genuine diamonds! I then replied to his email, and I asked him if Invicta had produced two versions of this model, one with diamonds and one with crystals, and I informed him of the reports of fake diamonds that had been confirmed by jewlers who had examined these watches. And, if Invicta did not make two models then, how could he explain these reports. So far, no reply back from him and it's been over a week. That's the same initial response you received from WOW, i.e. they're diamonds.. I'm sure the Invicta Parts Specialist was leveling with you, and telling you what he truly believed. I would think he didn't inspect the stones on this watch, he sells parts. You should try and email the individual who told WOW that the stones were not diamonds. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #196 08-06-2010, 11:54 AM

Join Date: Dec 2009 Location: Brooklyn, NY Posts: 953 Real Name: Mark

imawatchgeek Senior Member Veteran Geek

Until I have issues and have to deal with them, I'm good with Invicta. Its like anything else, but I do understand your frustration and time... you can't get that "time" back. imawatchgeek View Public Profile Send a private message to imawatchgeek Send email to imawatchgeek Find all posts by imawatchgeek Add imawatchgeek to Your Contacts #197 08-06-2010, 11:57 AM

X-James

Join Date: May 2010 Posts: 286

Senior Member Senior Geek

Ya know there has been many watches in the Classique line that has mentioned diamond accents. I know I purchased one a 3 hander with the sandstone face because I liked the sandstone but I wonder if I called or e-mailed with a complaint/problem referencing all of this if I to will get a $35 credit and a $20 off thing as well. X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #198 08-06-2010, 12:02 PM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

I bought this watch as a gift for my wife and I haven't given it to her yet. Maybe I should

have it checked out as well. Anyone have any idea regarding the validy of this watch? Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607 Thanks

bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #199 08-06-2010, 12:06 PM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

James - I also purchased that sandstone classique for my wife, it has just a few tiny specs of diamond chip accents. I am assuming those are acutally diamond, but if they are or not, it wouldn't change the value of the watch much. However, the Diamond Botique model had 42 stones of much larger size .... having been led to believe those were actual diamonds makes a significant difference in the value of the watch. So, what is your point? Fred - Yes, that is the model in question. You can have it checked if you like, but I can pretty much gurantee that you do NOT have genuine diamonds on that watch as you were led to believe when you ordered it. If that makes a difference to you, then you should contact shop. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink

Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #200 08-06-2010, 12:08 PM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

Thanks Larry...Will keep you posted. Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by bat I bought this watch as a gift for my wife and I haven't given it to her yet. Maybe I should have it checked out as well. Anyone have any idea regarding the validy of this watch? Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607 Thanks

Fred, You need to phone ShopNBC customer service and inform them you have heard the stones in the watch are not diamonds. Ask to have a pre-paid return postage sticker mailed to you. Also ask for the $55 in monetary reparations they are giving to other customers in your situation.. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #202 08-06-2010, 12:30 PM

X-James

Join Date: May 2010 Posts: 286

Senior Member Senior Geek

Quote:

Originally Posted by WatchYaThink James - I also purchased that sandstone classique for my wife, it has just a few tiny specs of diamond chip accents. I am assuming those are acutally diamond, but if they are or not, it wouldn't change the value of the watch much. However, the Diamond Botique model had 42 stones of much larger size .... having been led to believe those were actual diamonds makes a significant difference in the value of the watch. So, what is your point? Fred - Yes, that is the model in question. You can have it checked if you like, but I can pretty much gurantee that you do NOT have genuine diamonds on that watch as you were led to believe when you ordered it. If that makes a difference to you, then you should contact shop. The point is if they are going to blatantly lie about one watch why not blatantly lie about others with diamonds and also $55 bucks is $55 bucks. Its worth a try and to be honest I did not purchase that watch because it said diamonds but because of the face and as of the other night when I looked at it again I really dont think they are even diamond dust chips in it but ya just never really know. X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #203 08-06-2010, 12:30 PM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

Thanks Jerry will do that. Just sent email. bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #204 08-06-2010, 04:15 PM

willie99

Join Date: Dec 2009 Location: Boston, MA Posts: 228

Senior Member Senior Geek

Note the "prongs" appear to be non-functional -- they just seem to be raised bumps that are not actually touching the stones. Perhaps this is a way to make adhered crystals look more like prong-set diamonds. Even if the "mix up" is entirely Invicta's fault, the problem would seem to extend to ShopNBC because of their apparent lack of QC. ShopNBC sells a lot of jewelry, including diamond jewelry, and I would now be very hesitant to purchase any precious stones or metal jewelry from them.

willie99 View Public Profile Send a private message to willie99 Find all posts by willie99 Add willie99 to Your Contacts #205 08-06-2010, 05:08 PM Join Date: Jun 2010 Location: Louisiana Posts: 91 Real Name: Gary

CecilG41 Member Member Geek

Quote:

diamonds."

I have also received a report from someone who saw this watch at a mall store, and it was advertised at the store as "Genuine Diamond Accents". They purchased the watch, and found out that the diamonds are not real, and are apparently pursuing some type of formal claim. There is substantial evidence that there were no versions of this watch produced with genuine diamonds. All versions of this watch so far that have turned up at multiple outlet sources have all had fake diamonds, and the sellers have all claimed that they relied on the description of genuine diamonds that was provided to them by Invicta. I don't know where the original story that there were two versions of this watch that got mixed up came from, but so far that seems pretty dubious. I don't think there was a mixup in the description of the watch at Shop, this is the apparently the description that Invicta is providing for this watch to all the vendors it has delievered them to.

What Model Invicta did you call WOW about? The thread is about Model 0132. Only ShopNBC was selling this Model. CecilG41 View Public Profile Send a private message to CecilG41 Send email to CecilG41 Find all posts by CecilG41 Add CecilG41 to Your Contacts #206 08-06-2010, 05:17 PM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by CecilG41 What Model Invicta did you call WOW about? The thread is about Model 0132. Only ShopNBC was selling this Model. This is the only Invicta II Diamond Accented watch similar to the one in question here being sold at WOW. Women's Invicta II Diamond Accented Stainless Steel Style / Model: 0126

Brand Invicta Style 0126 Case Stainless steel Dial Color White Bracelet Brushed and polished stainless steel Clasp Type Jewelry Diamonds 24 white diamonds set on bezel and 24 white diamonds set on bracelet Movement Swiss parts quartz Crystal Flame-Fusion Water Resistant 50 Meters Case Diameter 23 mm Case Thickness 8 mm Bracelet Width 12 mm Bracelet Length 8 inches Series Invicta II Style Casual

Size Women's Crown Push/pull Case Back Screw-down Material Stainless steel Markers Silver tone Hands Silver tone __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #207 08-06-2010, 06:23 PM

icewolf64 Senior Member Super Geek

Thanks for the update, as any information does influence my buying lately. __________________

icewolf64

Join Date: Sep 2009 Location: Grand Rapids, MI Posts: 2,284 Real Name: Dave

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sherm Senior Member True WatchGeek

I'm reporting my findings as I said I would. I called the shop to let them know what I found out. They had no knowledge of it but apologized for my trouble and said I could take it to a jeweler to have it checked out. They agreed to extend my return date if I needed to return the watch. I was at the jeweler today for another matter but brought the watch along. I so wanted to hear they were real diamonds instead the jeweler said they are crystals. I packed up the watch with an explanation. My findings. __________________

~ Sherm ~

Like a POWDERKEG!!! JS sherm View Public Profile Send a private message to sherm Find all posts by sherm Add sherm to Your Contacts #209 08-06-2010, 08:15 PM

WatchYaThink Senior Member Master WatchGeek

Quote:

Originally Posted by CecilG41

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

What Model Invicta did you call WOW about? The thread is about Model 0132. Only ShopNBC was selling this Model. Why do you think that only shop is selling this model? Invicta support told me that model 0132 and model 0126 are the same watch. It is described on wow as "diamond accents" ... they have confirmed that they are not diamonds. So, if it IS the case that the shop model is only sold on shop, then this points to the fact that there are mulitple models of this watch that have the same issue with them. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #210 08-07-2010, 06:10 AM Join Date: Jun 2010 Location: Louisiana Posts: 91 Real Name: Gary

CecilG41 Member Member Geek

Quote:

Originally Posted by WatchYaThink Why do you think that only shop is selling this model? Invicta support told me that model 0132 and model 0126 are the same watch. It is described on wow as "diamond accents" ... they have confirmed that they are not diamonds. So, if it IS the case that the shop model is only sold on shop, then this points to the fact that there are mulitple models of this watch that have the same issue with them. "Why do you think that only shop is selling this model? Invicta support told me that model 0132 and model 0126 are the same watch." You just quoted two different model numbers. The description is similiar so they may be the same watch but the Model numbers are different. If you goggle you will find no other seller selling the invicta Model 0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation

Worms. Model 0132: Bracelet: Stainless Steel Movement: Swiss Parts ISA 638/1011 Quartz Crystal: Flame Fusion Crown: Push/Pull Clasp: Foldover Bracelet Measurements: 8" L x 12mm W Case Measurements: 22 mm Water Resistance: 5 ATM - 50 meters - 165 feet Style 0126 Case Stainless steel Dial Color White Bracelet Brushed and polished stainless steel Clasp Type Jewelry Diamonds 24 white diamonds set on bezel and 24 white diamonds set on bracelet Movement Swiss parts quartz Crystal Flame-Fusion Water Resistant 50 Meters Case Diameter 23 mm Case Thickness 8 mm Bracelet Width 12 mm Bracelet Length 8 inches Series Invicta II Style Casual Size Women's Crown Push/pull Case Back Screw-down Material Stainless steel Markers Silver tone Hands Silver tone __________________ I just bought and received the 0126 thinking it was OK but I will have this one checked out. Gary Last edited by CecilG41; 08-07-2010 at 06:16 AM. Reason: Replace text

CecilG41 View Public Profile Send a private message to CecilG41 Send email to CecilG41 Find all posts by CecilG41 Add CecilG41 to Your Contacts #211 08-07-2010, 07:25 AM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

This is a copy of the email I received this morning regarding the email I sent yesterday. Will wait now and see what happens. Dear Mr., Thank you for your email. We are sorry for any concern you had in regards to diamonds on the Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch (order 66696095) that you ordered. The following letter was sent to you via mail regarding this matter: Dear Valued ShopNBC Customer, We are writing about your recent purchase from ShopNBC of item J179607 the Invicta Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch. Due to an unintentional inventory mix up, the watch you received may have been accented with crystals and not diamonds. Because the watch styles are identical in appearance, only a jeweler can validate whether the accent stones on the watch are crystal or diamond. The retail value of the crystal accented watch is $35.00 less then the diamond accented watch. Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause you. As part of ShopNBCâ&#x20AC;&#x2122;s commitment to customer service and because we value you as a customer, we are refunding your credit card the price difference of $35.00. If your order was placed using ValuePays, this credit will be applied to your future ValuePay payments. We are also applying a $20.00 ShopCredit to your account for use on a future purchase within 90 days. If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your account the remaining monies owed to you, including shipping and handling and any applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keep or return the watch. If you have any questions, please call our Customer Service number at 1-800-676-5523, open every day from 8am-8pm CST. Again, we apologize for any inconvenience that this issue may have caused you. Please feel free to contact us again if you have any further questions or concerns. Thank you for shopping with ShopNBC. Regards,

Andrea C. Customer Service Representative ShopNBC bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #212 08-07-2010, 08:24 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Fred C, In your post the e-mail said "If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you". Does this mean you have to notify them a second time to get the prepaid UPS return sticker, if you want a refund? __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #213 08-07-2010, 01:13 PM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

"If you goggle you will find no other seller selling the invicta Model 0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation Worms." The model listed on the wow website is 0126, it is described as "diamond accent" ... yhey have verified that is has crystals .... they told me they will have their IT person correct the online description. At least one other person purchased a "Classique Diamond Botique" model from a store outlet also described as diamonds, and verified that it had crystals. I have seen no evidence that there ARE ANY diamond versions of this watch. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #214 08-07-2010, 03:25 PM

rottieluv Senior Member Super Geek

Join Date: Mar 2009 Location: Zellwood, FL (near Orlando) Posts: 1,550 Real Name: Denise

Quote:

Originally Posted by WatchYaThink "If you goggle you will find no other seller selling the invicta Model 0132. If the the 0126 Stones are Crystals this opens up another Can of Misrepresentation Worms." The model listed on the wow website is 0126, it is described as "diamond accent" ... yhey have verified that is has crystals .... they told me they will have their IT person correct the online description. At least one other person purchased a "Classique Diamond Botique" model from a store outlet also described as diamonds, and verified that it had crystals. I have seen no evidence that there ARE ANY diamond versions of this watch.

This is something I have wondered about, myself. Before Jim S. deleted his posts on the issue, he did say he was told by SNBC that there were two versions of this watch, some with crystals and some with diamonds. I have yet to see any evidence of this watch with

diamonds. I still find it hard to believe that all day of the presentations, and I know Jill did at least a few of them, that nobody actually looked at the watch. An Invicta representative and seasoned jewelry professionals didn't notice that these stones were glued in crystals? ~ Denise rottieluv View Public Profile Send a private message to rottieluv Find all posts by rottieluv Add rottieluv to Your Contacts #215 08-07-2010, 03:32 PM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

It is my understanding that this was a confirmation email and that I would be receiving a letter in the mail along with the return label.. I guess we just have to wait and see now. I fig 7 to 10 working days. I will keep you posted. Quote:

Originally Posted by timeman Fred C, In your post the e-mail said "If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you". Does this mean you have to notify them a second time to get the prepaid UPS return sticker, if you want a refund? bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #216 08-07-2010, 03:57 PM

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by bat It is my understanding that this was a confirmation email and that I would be receiving a letter in the mail along with the return label.. I guess we just have to wait and see now. I fig 7 to 10 working days. I will keep you posted. I assume no one is keeping this watch, and will be returning them. As soon as someone receives this letter with the prepaid return sticker, please let us know. I will do the same. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #217 08-07-2010, 04:11 PM

steves02 Senior Member Senior Geek

If people keep buying Invictas, this is what will keep happening. steves02 View Public Profile Send a private message to steves02 Send email to steves02 Find all posts by steves02 Add steves02 to Your Contacts

Join Date: May 2009 Location: York, PA Posts: 360

#218 08-08-2010, 10:30 AM

407guy

Join Date: Feb 2010 Location: 407 area code Posts: 331

Senior Member Senior Geek

Not to sound like an arse, but what did you expect only paying $171? Yes, the misrepresentation is a problem but there comes a point when a price/deal is too good to be true. Think about it. Good luck on dealing with this issue, I know it must suck. . __________________ Purchased brands: Chase-Durer, Timex, Citizen, and Invictas. Gifted brands: Rolex, Breitling, Lum-Tec, Citzens, and Seiko. 407guy View Public Profile Send a private message to 407guy Send email to 407guy Find all posts by 407guy Add 407guy to Your Contacts #219 08-08-2010, 10:38 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Good luck on dealing with this issue, I know it must suck. . I expected what was advertised by ShopNBC & Invicta. Do viewers need to second guess what's being sold there as authentic? I think they do in like of the recent misrepresentations. Even if the stones were real diamond accents, the selling price was feasible. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #220 08-08-2010, 10:41 AM

Hotspur Senior Member Super Geek

Join Date: Feb 2010 Location: Here - now Posts: 1,231 Real Name: William (Bill)

Diamond prices are kept artificially high to foster the idea that they are scarce and precious. If DeBeers Consolidated released all the diamonds they have stored away, world market prices for diamonds would tank in a heartbeat. Also, don't see any claim that these "diamonds" were more expensively prong set. So, not sure that "too good to be true" is applicable here. Simple misrepresentation on someone's part. "Intentional" is, I think, a real stretch. Have to see how it is handled to get a read on that. __________________

They all wound - the last one kills (inscribed below a 15th century clock) Hotspur View Public Profile Send a private message to Hotspur Find all posts by Hotspur Add Hotspur to Your Contacts #221 08-08-2010, 10:41 AM

407guy

Join Date: Feb 2010 Location: 407 area code

Senior Member Senior Geek

Posts: 331

Fair enough timeman. I don't like diamonds on watches (and neither does my wife) so I may have mis-spoken about the price and what is reasonable or not. Again, sorry to read about this issue. 407guy View Public Profile Send a private message to 407guy Send email to 407guy Find all posts by 407guy Add 407guy to Your Contacts #222 08-08-2010, 11:04 AM

tampa8

Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct Posts: 1,229

Senior Member Super Geek

Quote:

Originally Posted by 407guy Not to sound like an arse, but what did you expect only paying $171? Yes, the misrepresentation is a problem but there comes a point when a price/deal is too good to be true. Think about it. Good luck on dealing with this issue, I know it must suck. . I guess I would ask you to think about it. Going by that theory, just what is the price that we can say it's not too good to be true? If it was $200 should we have expected diamonds? $250? To me that line of thought that is ok to misrepresent and buyer beware is absurd. __________________ You mean what time is it now? tampa8 View Public Profile Send a private message to tampa8 Find all posts by tampa8 Add tampa8 to Your Contacts #223

08-08-2010, 11:13 AM Join Date: Jan 2010 Location: Norfolk VA Posts: 1,200 Real Name: Mike

Mike_NavyNuke Senior Member Super Geek

Quote:

Originally Posted by 407guy Not to sound like an arse, but what did you expect only paying $171? Yes, the misrepresentation is a problem but there comes a point when a price/deal is too good to be true. Think about it. Good luck on dealing with this issue, I know it must suck. . You should look into the price of small diamonds and the cost to produce a tiny swiss parts quartz watch like this. If Invicta can sell us the Reserve Pro Diver with Diamonds AND an SW200 automatic swiss made for ~$150; then this watch has absolutely NO price/deal ratio that is too good. __________________

Mike_NavyNuke View Public Profile Send a private message to Mike_NavyNuke Find all posts by Mike_NavyNuke Add Mike_NavyNuke to Your Contacts

#224 08-08-2010, 01:22 PM Join Date: Jul 2008 Posts: 75

DIDMYTIME Member Member Geek

When will some people learn. Some brands should just be treated as nothing more than costume jewelry. DIDMYTIME View Public Profile Send a private message to DIDMYTIME Find all posts by DIDMYTIME Add DIDMYTIME to Your Contacts #225 08-08-2010, 02:06 PM

407guy

Join Date: Feb 2010 Location: 407 area code Posts: 331

Senior Member Senior Geek

Quote:

Originally Posted by DIDMYTIME When will some people learn. Some brands should just be treated as nothing more than costume jewelry.

Join Date: Mar 2008 Posts: 2,593

watchluv Senior Member Master WatchGeek

I wonder why Invicta hasn't apoligized for this. They really need to give a response, this is deceit and their reputation is on the line. Not to give some kind of explaination is admitting they knew and have nothing more to say about it. __________________ Time to Watch as Time Passes Away

watchluv View Public Profile Send a private message to watchluv Find all posts by watchluv Add watchluv to Your Contacts #227 08-08-2010, 02:40 PM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

Quote:

Originally Posted by watchluv I wonder why Invicta hasn't apoligized for this. They really need to give a response, this is deceit and their reputation is on the line. Not to give some kind of explaination is admitting they knew and have nothing more to say about it. At least some explanation, and details .... what exactly happened, how did this happen, how many were effected, what's being done, etc. Commentary from the Technical Brand Manager has been deafening in it's absence. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #228 Yesterday, 05:49 AM

bobbob1313

Join Date: May 2010 Posts: 13

Junior Member New Geek

Quote:

Originally Posted by WatchGeek4Life

Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it straightend out. My daughter had her's tested at work today.....they are diamonds, so she is cool.

Quote:

Originally Posted by WatchYaThink I have seen no evidence that there ARE ANY diamond versions of this watch. You've said this a couple of times. It's on the first page of this thread. bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #229 Yesterday, 06:18 AM Join Date: Jun 2010 Location: Louisiana Posts: 91 Real Name: Gary

CecilG41 Member Member Geek

My Value payments on the 0132 were reduced by $35 overnight. I still don't have my letter from ShopNBC. It will be one week tomorrow that I was told I will get one. I expect it will be here no later than Friday. I assume it will have the return label. CecilG41 View Public Profile Send a private message to CecilG41 Send email to CecilG41 Find all posts by CecilG41 Add CecilG41 to Your Contacts #230 Yesterday, 07:21 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Today I received the letter from ShopNBC's customer service and the prepaid return postage sticker. The letter reads as follows:

August 2, 2010 Dear Valued ShopNBC Customer, We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an unintentional inventory mix up, the watch you received may have been accented with crystals and not diamonds. Because the watch styles are identical in appearance, only a jeweler can validate whether the accent stones on the watch are crystals or diamond. The retail value of the crystals accented watch is $35.00 less then the diamond accented watch. Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause you. As part of ShopNBC's commitment to customer service and because we value you as a customer, we are refunding your credit card the price difference of $35.00. If your order was placed using ValuePays, this credit will be applied to your future ValuePay payments. We are also applying a $20.00 ShopCredit to your account for use on a future purchase within 90 days. If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your account the remaining monies owed to you, including shipping and handling and any applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the watch. If you have any question. please call our Customer Service number at 1-800-676-5523, open every day from 8am-8pm CST. Again, we apologize for any inconvenience that this issue may have caused you. Thank you for shopping with ShopNBC. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC This letter states they are apologizing for both ShopNBC and Invicta. It would have been nice if Invicta had responded to my e-mail I sent them, and at least state the matter was being investigated. But not a word or any explanation on this incident has been made by Invicta. There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I must live with for the rest of my life. Which will make it difficult putting and taking off watches. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #231 Yesterday, 07:31 AM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

Quote:

If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your account the remaining monies owed to you, including shipping and handling and any applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the watch. If you have any question. please call our Customer Service number at 1-800-676-5523, open every day from 8am-8pm CST. Again, we apologize for any inconvenience that this issue may have caused you. Thank you for shopping with ShopNBC. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC This letter states they are apologizing for both ShopNBC and Invicta. It would have been nice if Invicta had responded to my e-mail I sent them, and at least state the matter was being investigated. But not a word or any explanation on this incident has been made by Invicta. There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I must live with for the rest of my life. Which will make it difficult putting and taking off watches. Well Jerry I guess we now know what is what. ??????????????????????? At least it was addressed by someone. As far as the carpal tunnel goes that is what the $35.00 is for

bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #232 Yesterday, 07:44 AM

Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by bat As far as the carpal tunnel goes that is what the $35.00 is for

What $35, I'm returning the watch so I don't get it. And the $20 credit will pay for my appraisal. So I'm breaking even. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #233 Yesterday, 07:51 AM Join Date: Aug 2008 Location: Machester, Ct. Posts: 2,295 Real Name: Joe H

JoeH Senior Member Super Geek

That $ucks Jerry.... They should have given you the watch for free...twenty bucks is like telling you to pound sand.... __________________ Joe

JoeH View Public Profile Send a private message to JoeH Send email to JoeH Find all posts by JoeH Add JoeH to Your Contacts #234 Yesterday, 08:21 AM

mdhorner

Join Date: Oct 2009 Location: Chicago, IL Posts: 978 Real Name: Michael

Senior Member Veteran Geek

Quote:

Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause you. As part of ShopNBC's commitment to customer service and because we value you as a customer, we are refunding your credit card the price difference of $35.00. If your order was placed using ValuePays, this credit will be applied to your future ValuePay payments. We are also applying a $20.00 ShopCredit to your account for use on a future purchase within 90 days. If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your account the remaining monies owed to you, including shipping and handling and any applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the watch. If you have any question. please call our Customer Service number at 1-800-676-5523, open every day from 8am-8pm CST. Again, we apologize for any inconvenience that this issue may have caused you. Thank you for shopping with ShopNBC. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC This letter states they are apologizing for both ShopNBC and Invicta. It would have been nice if Invicta had responded to my e-mail I sent them, and at least state the matter was being investigated. But not a word or any explanation on this incident has been made by Invicta. There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I must live with for the rest of my life. Which will make it difficult putting and taking off watches. SNBC is turning ghetto. "keeps or return" lol. But seriously, nice gesture from the shop, but invicta is falling short by not showing any type of concern or giving any explanation. That's the least we could expect from them. __________________

A flush always beats a straight unless the guy with the straight carries a gun. Norman Chad mdhorner View Public Profile Send a private message to mdhorner Find all posts by mdhorner Add mdhorner to Your Contacts #235 Yesterday, 08:30 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by mdhorner SNBC is turning ghetto. "keeps or return" lol. But seriously, nice gesture from the shop, but invicta is falling short by not showing any type of concern or giving any explanation. That's the least we could expect from them. That was a typo on my part. It should read "keep or return", not keeps. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #236 Yesterday, 08:33 AM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

Only kidding Jerry abt $35.00. Got my letter today also with return label but no credit issued. I paid $119.00 for this - $55 would be $64.00. I'll keep for that since my wife likes the watch regardless crystals or diamonds. The issue for me is why mislead the customer to start with. Seems like a lot of miscommunication between Shop and Invicta lately. I have not purchased an Invicta now since this in June and will be very careful going forward. Doesn't seem to be an issue with any other brand. ?????? bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #237 Yesterday, 08:57 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by bat Only kidding Jerry abt $35.00. Got my letter today also with return label but no credit issued. I paid $119.00 for this - $55 would be $64.00. I'll keep for that since my wife likes the watch regardless crystals or diamonds. The issue for me is why mislead the customer to start with. Seems like a lot of miscommunication between Shop and Invicta lately.

I have not purchased an Invicta now since this in June and will be very careful going forward. Doesn't seem to be an issue with any other brand. ?????? At least we have an option. But what about the possible thousands of customers who haven't been notified? Why doesn't ShopNBC notify all the customers who ordered this watch? In ShopNBC's letter it states, "Due to an unintentional inventory mix up, the watch you received may have been accented with crystals and not diamonds. Because the watch styles are identical in appearance, only a jeweler can validate whether the accent stones on the watch are crystals or diamond." So why isn't everyone notified who purchased the watch to have them inspected by a jeweler, to see if the stones are diamonds or crystals? It's my opinion ShopNBC doesn't want to take back thousands of watches and issue refunds, but only to offer refunds for the few who discovered it on their own. __________________

timeman View Public Profile Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #238 Yesterday, 09:16 AM

WatchYaThink

Join Date: Sep 2008 Location: Sunnyvale, CA Posts: 3,083 Real Name: Larry

Senior Member Master WatchGeek

Quote:

Originally Posted by bobbob1313 You've said this a couple of times. It's on the first page of this thread. You referenced this quote: Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it straightend out. My daughter had her's tested at work today.....they are diamonds, so she is cool. But, if you read my subsequent posts you would see that this person then reported to me in PM that he was not confident that office had the ability to actually properly perform that test,

and he planned to take the watch to have it actually tested. At this point the story that there were two different models of this watch that got mixed up in inventory is very doubtful. I also doubt that shop is sending that letter out to all the customers, and is probably just sending to those who contact them about the issue. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #239 Yesterday, 09:37 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Quote:

Originally Posted by WatchYaThink At this point the story that there were two different models of this watch that got mixed up in inventory is very doubtful. I also doubt that shop is sending that letter out to all the customers, and is probably just sending to those who contact them about the issue. I would have liked the option to exchange my crystal watch for the mixed up one with the diamonds. Since in their e-mail they mentioned two different watches, one with diamonds and the other with crystals. I would like the diamond one they refer to, that was supposedly correctly sent to some customers. I would also like to know the diamond model they are referring to, but am doubtful there was one to begin with. __________________

timeman View Public Profile

Send a private message to timeman Find all posts by timeman Add timeman to Your Contacts #240 Yesterday, 10:20 AM Join Date: Apr 2008 Location: Yonkers, NY Posts: 2,562 Real Name: Darius

Budabear Senior Member Master WatchGeek

Quote:

Originally Posted by timeman I would have liked the option to exchange my crystal watch for the mixed up one with the diamonds. In fact, I would like to know the diamond model they are referring to, but am doubtful there was one to begin with. That's correct, they can't offer you what they never made. I find it appalling that no matter what Invicta does there are still so many that will reply "well unitil it happens to me". It is amazing how many can ignore the bad customer service, extremely bad repairs done over and over or sometimes no repairs done at all, and even the fact that so many BRAND NEW WATCHES are received broken. Why would anyone expect anything to be done by Invicta. They have no reason to. As long as there watches keep selling they need not concern themselves with little things like broken watches or horrific warranty repairs. I'm sorry for those who purchased this watch and so glad I didn't. Fortunately for me it is unlikely it will happen to be because I no longer have interest in purchasing new Invicta watches. But that is just me. I also feel that Invicta is getting away with a big one in this case. Too many people have purchased this watch and I'm sure the only people that will receive the discounts and free shipping back are those here in geeks that have made noise. The thousands of other people will probably never find out what they have until the crystals fall out. I have purchased two Invicta watches with diamonds for my wife and one for myself which is currently being repaired by Invicta. When mine comes back, as a precaution I am getting all three appraised to make sure that they are real diamonds in each. The only other thing I will say is that it takes a lot more then coming up with lots and lots of new designs to be a good company. There should be at least a little honesty and good customer service. __________________

Budabear View Public Profile Send a private message to Budabear Send email to Budabear Find all posts by Budabear Add Budabear to Your Contacts #241 Yesterday, 10:45 AM

bat

Join Date: Apr 2010 Location: Northeast Pennsylvania Posts: 548 Real Name: Fred C

Senior Member Veteran Geek

Quote:

Originally Posted by WatchYaThink You referenced this quote: Thanks for the update jerry, Kudos to shop to be all over this so quickly and trying to get it straightend out. My daughter had her's tested at work today.....they are diamonds, so she is cool. But, if you read my subsequent posts you would see that this person then reported to me in PM that he was not confident that office had the ability to actually properly perform that test, and he planned to take the watch to have it actually tested. At this point the story that there were two different models of this watch that got mixed up in inventory is very doubtful. I also doubt that shop is sending that letter out to all the customers, and is probably just sending to those who contact them about the issue. fyi: The letter I received today was postmarked and dated prior to my email to them. That would take the wind out of your theory.

bat View Public Profile Send a private message to bat Send email to bat Find all posts by bat Add bat to Your Contacts #242 Yesterday, 11:22 AM

sanlover99

Join Date: Jun 2010 Posts: 301

Banned Senior Geek

Quote:

Originally Posted by timeman It would have been nice if Invicta had responded to my e-mail I sent them, and at least state the matter was being investigated. But not a word or any explanation on this incident has been made by Invicta. the better question is why have multiple employed members of invicta (and shop too) have not commented or apologized for this situation. is it really that hard to miss a 240+ posts thread?

sanlover99 View Public Profile Find all posts by sanlover99 Add sanlover99 to Your Contacts #243 Today, 11:43 AM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

Summing Up

Well I just dropped off my Invicta II Women's Classique Boutique Quartz Diamond Accent Stainless Steel Bracelet Watch - J179607 at UPS for return to ShopNBC for a refund. The reason for the return was the 42 stones on the watch that were advertised as diamond accents were actually crystals instead. I think this thread has pretty much run its course, but would like to give my opinions on how ShopNBC and Invicta handled it.

Here is ShopNBC’s explanation of what happened, “Due to an unintentional inventory mix up, the watch you received may have been accented with crystals and not diamonds. Because the watch styles are identical in appearance, only a jeweler can validate whether the accent stones on the watch are crystals or diamond.” My response to this is why hasn’t ShopNBC notified the 3200 customers who purchased this watch, but just the few who discovered it on their own, and complained about it? I believe ShopNBC wanted to limit their liability by drastically reducing the number of customers they would have to give a refund to. Why did ShopNBC remove the following “Product Review” from their web site? “I bought this watch for my wife and one of the so-called diamonds fell out 1 day after it arrived. We took it to our jeweler and he advised me that this watch contained no diamonds, but that these were only crystals that were cheaper then CZ's. Shame on Invicta and ShopNBC once again. False advertsing is a crime. If you have one of these I would send it back for a full refund before your 30 day window closes". I also made out a “Product Review" on this watch, that was similar to the one removed. My “Product Review” never appeared. Again ShopNBC wanted to prevent customers finding out that their watch might have crystals instead of diamonds, which would result in less returns and subsequent refunds. When this incident started to be reported on, why did ShopNBC list J179607 as “Sold Out”, when there was still inventory available for sale? Again it’s my opinion that if the item was listed as “Sold Out” they wouldn’t have to exchange crystals watches for the reported diamond version. My first e-mail to ShopNBC was to request an exchange for the diamond version, but was told by ShopNBC they couldn’t because J179607 was “Sold Out”. As of this date I have not been contacted by Invicta Customer Service on this matter. I sent them the same e-mail as the one that went to ShopNBC. Couldn’t they at least acknowledge my correspondence? State the matter was being investigated, there was a mix up, or we’ll get back to you when we have more information, SAY SOMETHING? As far as I know no statement from Invicta has been posted on this forum either. Is this the way a company should be conducting business? This is just the most recent Invicta / ShopNBC “mix up”, and appears nothing is being done to correct them. All they need to do would be to inspect the items being sold before being presented for sale. That doesn’t sound too difficult to me. Hopefully these types of “mix ups” will not happen again. But until I’m assured the problem has been corrected, I will inspect each item to see what was advertised, is the same as what I bought. Because if you don’t pick it up, don’t expect to be notified by ShopNBC or Invicta on it. __________________

timeman View Public Profile Send a private message to timeman

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imawatchgeek Senior Member Veteran Geek

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Originally Posted by timeman Today I received the letter from ShopNBC's customer service and the prepaid return postage sticker. The letter reads as follows: August 2, 2010 Dear Valued ShopNBC Customer, We are writing about your recent purchase from ShopNBC of item J 179607 the Invicta Women's Classique Boutique Quartz Accent Stainless Steel Bracelet Watch. Due to an unintentional inventory mix up, the watch you received may have been accented with crystals and not diamonds. Because the watch styles are identical in appearance, only a jeweler can validate whether the accent stones on the watch are crystals or diamond. The retail value of the crystals accented watch is $35.00 less then the diamond accented watch. Both Invicta and ShopNBC sincerely apologize for any inconvenience this mistake may cause you. As part of ShopNBC's commitment to customer service and because we value you as a customer, we are refunding your credit card the price difference of $35.00. If your order was placed using ValuePays, this credit will be applied to your future ValuePay payments. We are also applying a $20.00 ShopCredit to your account for use on a future purchase within 90 days. If you decide that you would like to return the watch, we have extended your return privileges and have enclosed a prepaid UPS return label, which you can use to return the watch at no additional cost to you. Upon receipt of the watch, ShopNBC will credit your account the remaining monies owed to you, including shipping and handling and any applicable taxes. The $20.00 ShopCredit is yours to enjoy whether you keeps or return the watch. If you have any question. please call our Customer Service number at 1-800-676-5523, open every day from 8am-8pm CST. Again, we apologize for any inconvenience that this issue may have caused you.

Thank you for shopping with ShopNBC. Sincerely, Jeff Lewis Vice President, Customer Experience ShopNBC This letter states they are apologizing for both ShopNBC and Invicta. It would have been nice if Invicta had responded to my e-mail I sent them, and at least state the matter was being investigated. But not a word or any explanation on this incident has been made by Invicta. There is one thing ShopNBC and Invicta hasn't compensated me for. As a results of my threads and numerous posts I typed, I have now acquired carpal tunnel syndrome, that I must live with for the rest of my life. Which will make it difficult putting and taking off watches. Well if you had walked into Macy's and bought a cartier watch, found out it was crystals, took it back to Macy's and the mgr came out, apologized to you and offered your full refund and a $20 gift certificate for future purchases...would you be expecting Cartier to issue you an apology? __________________

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WatchYaThink

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Originally Posted by imawatchgeek Well if you had walked into Macy's and bought a cartier watch, found out it was crystals, took it back to Macy's and the mgr came out, apologized to you and offered your full refund and a $20 gift certificate for future purchases...would you be expecting Cartier to issue you an apology? If, in your scenario, Macy had sold the watch with the representation of diamonds because that is what they were falsely told by Cartier .... then, it is nice of Macy to apologize, but in fact, in that case, YES .... Cartier is the one who really owes the aplogogy. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #246 Today, 12:43 PM

RLFierro

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FCCS(SW) USN(ret) 1982-2005 RLFierro View Public Profile Send a private message to RLFierro Send email to RLFierro Find all posts by RLFierro Add RLFierro to Your Contacts #247 Today, 01:04 PM

bobbob1313

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Originally Posted by WatchYaThink If, in your scenario, Macy had sold the watch with the representation of diamonds because that is what they were falsely told by Cartier .... then, it is nice of Macy to apologize, but in fact, in that case, YES .... Cartier is the one who really owes the aplogogy. How much of an indication, if any, is there that Invicta intentionally misled ShopNBC? bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #248 Today, 01:05 PM

bobbob1313 Junior Member New Geek

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Originally Posted by timeman My response to this is why hasnâ&#x20AC;&#x2122;t ShopNBC notified the 3200 customers who purchased this watch, but just the few who discovered it on their own, and complained about it? According to the fellow in this thread, ShopNBC contacted him without him first notifying them of the issue. bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #249 Today, 01:09 PM

WatchYaThink

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Originally Posted by bobbob1313 How much of an indication, if any, is there that Invicta intentionally misled ShopNBC? Who said anything about "intentionally" ??? __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #250 Today, 01:09 PM Join Date: Dec 2009 Location: Brooklyn, NY Posts: 953 Real Name: Mark

imawatchgeek Senior Member Veteran Geek

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Originally Posted by bobbob1313 How much of an indication, if any, is there that Invicta intentionally misled ShopNBC? Exactly, which is why Shop sent you the letter... Not arguing here just trying to make sense of it all. __________________

bobbob1313

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Originally Posted by WatchYaThink Who said anything about "intentionally" ??? I think the phrasing of your post implies that, in that you said they were "falsely told by". There's no indication that they were told anything by Invicta. It's entirely possible that the mix up was 100% on Shop's part, and, in fact, all available information points to that, given that they are taking all of the blame for it and taking the financial hit associated with it. bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #252 Today, 01:29 PM

WatchYaThink

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Originally Posted by bobbob1313 I think the phrasing of your post implies that, in that you said they were "falsely told by". There's no indication that they were told anything by Invicta. It's entirely possible that the mix up was 100% on Shop's part, and, in fact, all available information points to that, given that they are taking all of the blame for it and taking the financial hit associated with it. Just as was the case with WOW, who told me that they "rely on product descriptions provided by Invicta" ... and is the case with other retailers who sell Invicta product .... I believe that Shop relies on Invicta to provide them with the product descriptions for each model. I acutally suspect that Invicta intended these watches to have diamonds in them, and the product descriptions provided by Invicta represent what they believed they were supplying. I suspect that the "error" occured with the manufacturer ..... but we don't know since Invicta is silent on the matter, which only just fosters speculation. As far as shop "taking the financial hit" .... we also don't know what financial arrangements exist between shop and Invicta over this matter. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #253 Today, 01:32 PM

bobbob1313

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Originally Posted by WatchYaThink As far as shop "taking the financial hit" .... we also don't know what financial arrangements exist between shop and Invicta over this matter.

Which is precisely why we should continue all of the baseless speculation going on in this thread. bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #254 Today, 01:42 PM

WatchYaThink

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Originally Posted by bobbob1313 Which is precisely why we should continue all of the baseless speculation going on in this thread. Have you seen any speculation about the financial arrangement between shop and Invicta regarding this issue? And second, whatever other speculation is going on it is not "baseless" ... there is proof of what happened, so it's not baseless, and there would not be any speculation at all if the parties involved would just provide the information. __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #255 Today, 01:43 PM

bobbob1313

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There is decidedly not proof of what happened, beyond "some undetermined number of people received watches with crystal instead of diamond. Maybe everyone, maybe half, who knows?". We literally know nothing except that some people received crystals and that

ShopNBC is offering them a refund and a credit. bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #256 Today, 01:46 PM Join Date: Mar 2008 Location: Long Island, New York Posts: 5,228 Real Name: Jerry

timeman Senior Member True WatchGeek

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WatchYaThink

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What I mean is that there is "proof" that watches were promoted and sold as diamond that actually were made with crystal. There is proof of that. There is proof that it was not ONLY the models at shop that had this problem, but also the same Invicta models sold at retail outlets and at wow that also were promoted as diamond but proven to be crystal. Likely conclusions can be drawn from this, and yes they would be speculative ... but not baseless. WHY has there been no statement from Invicta? __________________ "He who marches in rank and file has already earned my contempt. He has been given a large brain by mistake, for him a spinal cord would fully suffice" - Albert Einstein WatchYaThink View Public Profile Send a private message to WatchYaThink Send email to WatchYaThink Find all posts by WatchYaThink Add WatchYaThink to Your Contacts #258 Today, 02:07 PM

bobbob1313

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And yet we have no real idea of the extent of it, do we? But assumptions are being made on the extent, are they not? bobbob1313 View Public Profile Send a private message to bobbob1313 Find all posts by bobbob1313 Add bobbob1313 to Your Contacts #259 Today, 02:10 PM

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timeman Senior Member True WatchGeek

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Originally Posted by bobbob1313 And yet we have no real idea of the extent of it, do we? But assumptions are being made on the extent, are they not? Extent of what? __________________

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DIDMYTIME Member Member Geek

Just some food for thought. I was watching another shopping channel last week and they were selling 3 carats of assorted ruby and sapphire stones for $29.99. Makes one wonder why they make such a big deal about watches their selling that have rubies, sapphires or diamonds. It's bad enough the gems are priced so low, but now we have to wonder if we are getting the real deal. DIDMYTIME View Public Profile

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timeman Senior Member True WatchGeek

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Originally Posted by bobbob1313 And yet we have no real idea of the extent of it, do we? But assumptions are being made on the extent, are they not? In an e-mailed I received from ShopNBC customer service they informed me that in order to be notified on this matter, the customer would have had to email in to our (ShopNBC) Customer Service, and then receive a reply from his inquiry. We (ShopNBC) did not send out automated emails to our customers regarding this matter. So there is no assumption here. Only customers who notified ShopNBC were given the opportunity to return the watch for a refund, due to the diamond issue. __________________

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subaquaviva Senior Member Super Geek

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Originally Posted by WatchYaThink At least some explanation, and details .... what exactly happened, how did this happen, how many were effected, what's being done, etc. Commentary from the Technical Brand Manager has been deafening in it's absence. I really believe it's unfair to imply that Mike has been derelict in his position, as TBM, by not making comments on this issue. With the huge ammount of product that Invicta brings to the SHOP each week, it would be impossible for the man to know the exact specs of each item. Even though he is very knowledgable about the inventory, he has to rely on what he is told and what the description of the watch states. It is quite obvious, at least to me, that the man works an inordinate ammount of hours each week, all at different times of the day and with a only a few hours to rest in between shows. He does a pretty damn good job in presenting the watches and passing on the information that he is aware of. It's getting to the point now where the man's integrity is being impugned and he is being blamed for a mistake he did not cause. The issue has been addressed and is being remedied by SHOP NBC and in their response they apologized (along with Invicta) for what they said was 'an unintentional inventory mix up' . As far as I know, Mike doesn't work in the SHOP warehouse in his limited free time inspecting and unloading all the boxes that arrive from Invicta. There is no conspiracy here, no sweeping anything under the rug and most importantly there is no reason to keep on blaming an innocent party who owes no one anything, least of all an explanation. __________________

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BIGNOIZE Senior Member Master WatchGeek

wow is all i got on this one __________________ L.T.R LEARN, TEACH, REPEAT