Join Date: Feb 2008 Location: Northern CA Posts: 17,665 Real Name: Brad
Flyback Senior Member True WatchGeek
Now "This" is service!
A week ago or so, WOW offered the SWI Limited Edition V7750 Chronograph at the unbelievable price of $898.00 and I jumped on one. It arrived on Monday and I began my pre-unwrapping ritual of timing the watch. It seemed a little stiff when I wound it up, but I chalked that up to it's being new. Last night when I went to wind it again, the rotor on the V7750 spun at high speed with each winding motion - that's just not right! So this morning at 7:39 a.m. I sent Alex at SWI an email explaining the situation. At 11:02 a.m. I received this response:
Bradley, You should exchange the watch. The rotor spinning rapidly is a problem with the movement. I have forwarded your email to the Customer Service supervisor and she will be in contact with you soon in regards to the prepaid shipping label. Thank you Alex Arenas At 12:37 p.m. I received this email. Mr. Landin, I am sorry about this. I will issue a return label to your email address today. Please print it, paste it to your package and hand the package to any UPS carrier in your area. Thank you, Roxana Barrera Elapsed time from first contact - 5 hours. Shortly thereafter the prepaid label arrived via email.
Now that's service!!!
__________________
If n = the number of watches you have, then n + 1 = the number of watches you need!
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Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #2 Yesterday, 07:23 PM Join Date: May 2009 Location: Bay Area, CA Posts: 7,188 Real Name: Uncle Leo
Mr. Excite Senior Member True WatchGeek
That's good news Brad. I would be freaking out if I specnt that much on a watch and it wasn't operating at 100%! Were you in contact with SWI or WOW? Or are they one and the same? I don't own any SWI timepieces so I really don't know. __________________
Mr. Excite View Public Profile Send a private message to Mr. Excite Send email to Mr. Excite Find all posts by Mr. Excite Add Mr. Excite to Your Contacts #3 Yesterday, 07:25 PM Join Date: Feb 2008 Location: Northern CA Posts: 17,665 Real Name: Brad
Flyback Senior Member True WatchGeek
Quote:
Originally Posted by Mr. Excite That's good news Brad. I would be freaking out if I specnt that much on a watch and it wasn't operating at 100%! Were you in contact with SWI or WOW? Or are they one and the same? I don't own any SWI timepieces so I really don't know. Both companies fall under Lior's ownership and since I had Alex's contact information, I
decided to go that route. __________________
If n = the number of watches you have, then n + 1 = the number of watches you need! Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #4 Yesterday, 07:25 PM Join Date: May 2009 Location: Bay Area, CA Posts: 7,188 Real Name: Uncle Leo
Mr. Excite Senior Member True WatchGeek
Quote:
Originally Posted by Flyback Both companies fall under Lior's ownership and since I had Alex's contact information, I decided to go that route. That's what I thought but I wasn't sure. Thanks Brad. __________________
Mr. Excite View Public Profile Send a private message to Mr. Excite Send email to Mr. Excite Find all posts by Mr. Excite Add Mr. Excite to Your Contacts #5 Yesterday, 07:39 PM Join Date: Mar 2010 Location: Citrus Heights, CA Posts: 1,140 Real Name: Gary
gman66 Senior Member Super Geek
Great to hear Brad. I know the watch you're referring to - it's a beauty, and one I hope to own one day. Looking forward to pics of the replacement. __________________ Bullwinkle: "Hey Rocky, watch me pull a rabbit out of my hat!" gman66 View Public Profile Send a private message to gman66 Find all posts by gman66 Add gman66 to Your Contacts #6 Yesterday, 07:42 PM
HondaLover
Join Date: Mar 2008 Location: Chapel Hill, North Carolina Posts: 2,527 Real Name: John
Senior Member Master WatchGeek
Brad I had the same issue with an Accutron Gemini from that great deal a while back, from WOW. When winding the crown on the V7750 the rotor would spin freely and fast. I agree they are timely and efficient with returns. __________________ John
HondaLover View Public Profile Send a private message to HondaLover Find all posts by HondaLover Add HondaLover to Your Contacts #7 Yesterday, 08:04 PM
BwatchSF
Join Date: Sep 2009 Location: South Dakota Posts: 1,328 Real Name: Terry
Senior Member Super Geek
I have used SWI customer service on two occasions. Once to replace a lume dot that fell out of the bezel on a Jacques Lemans sport chronograph and once to adjust the movement on an Swiss Legend Ambassador. The lume dot actually took longer than the movement adjustment because they had to wait for the part, but both services were completed with complete satisfaction and with no cost other than minimal return shipping. __________________
BwatchSF View Public Profile Send a private message to BwatchSF Find all posts by BwatchSF Add BwatchSF to Your Contacts #8 Yesterday, 08:21 PM Join Date: Mar 2008 Location: Chicago Posts: 1,798
bearralph Senior Member Super Geek
I agree WOW/SWI's service is world class. But interesting that I have that same winding problem with an SWI LE 3 hand and also had to send my SWI LE 7750 in to them for too stiff of a winding stem. Someone else posted that their rotor spun when winding their SWI as well. They are great watches, but seem to need a tune up after acquiring them. Enjoy that new 7750 - what color did you get? bearralph View Public Profile Send a private message to bearralph Find all posts by bearralph Add bearralph to Your Contacts #9 Yesterday, 08:25 PM Join Date: Feb 2008 Location: Northern CA Posts: 17,665 Real Name: Brad
Flyback Senior Member True WatchGeek
Quote:
Originally Posted by bearralph I agree WOW/SWI's service is world class. But interesting that I have that same winding problem with an SWI LE 3 hand and also had to send my SWI LE 7750 in to them for too stiff of a winding stem. Someone else posted that their rotor spun when winding their SWI as well. They are great watches, but seem to need a tune up after acquiring them. Enjoy that new 7750 - what color did you get? Blue dial this go around to go my my white dial that I got a few months ago. __________________
If n = the number of watches you have, then n + 1 = the number of watches you need! Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #10 Yesterday, 08:28 PM
reliefcp
Join Date: May 2009 Location: Everett Wa. Posts: 2,801 Real Name: C.J.
Senior Member Master WatchGeek
They are among te best. I had a winder from my LE go bad and within hours I had a shipping label prepaid.I just got a white dial in today and am inspecting it right now. Brad what color did you get his time? __________________
reliefcp View Public Profile Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #11 Yesterday, 08:33 PM Join Date: Apr 2010 Location: West New York,NJ Posts: 363
WiZKiD... Senior Member Senior Geek
great news that is service... WiZKiD... View Public Profile Send a private message to WiZKiD... Find all posts by WiZKiD... Add WiZKiD... to Your Contacts #12 Yesterday, 08:34 PM
Join Date: Feb 2008 Location: Northern CA Posts: 17,665 Real Name: Brad
Flyback Senior Member True WatchGeek
Quote:
Originally Posted by reliefcp Brad what color did you get his time? Look at the post above yours . . . __________________
If n = the number of watches you have, then n + 1 = the number of watches you need! Flyback View Public Profile Send a private message to Flyback Find all posts by Flyback Add Flyback to Your Contacts #13 Yesterday, 08:39 PM Join Date: Dec 2009 Location: Metro Detroit Posts: 2,092
TheMatrix Senior Member Super Geek
Now that's service Brad!
It's weird that you have to spend a lot of cash with WOW in order to get this kind of service. My poor Neptune is still on their workbench undergoing tests to prove it's defective. Bad luck for me I guess. __________________ I'm a murderer because I kill time! TheMatrix View Public Profile Send a private message to TheMatrix Send email to TheMatrix Find all posts by TheMatrix Add TheMatrix to Your Contacts #14 Yesterday, 10:23 PM
chitown Senior Member Super Geek
Join Date: Mar 2009 Location: Tampa Florida Posts: 1,685
I had the same Probelem with an Invicta S1 Touring and we had to do this twice cause the second one didn't work either, but they called when they said and were very polite. Sending me Three watched and sending them back 2 took a total of 10 days including the weekends, but I got mine the next day cause I live in Florida. I didn't even get mad cause it wasn't thier fault and they replaced them right away and now excuses it was something u did. chitown View Public Profile Send a private message to chitown Send email to chitown Find all posts by chitown Add chitown to Your Contacts #15 Yesterday, 10:24 PM
chitown Senior Member Super Geek
Join Date: Mar 2009 Location: Tampa Florida Posts: 1,685
I had the same Probelem with an Invicta S1 Touring and we had to do this twice cause the second one didn't work either, but they called when they said and were very polite. Sending me Three watched and sending them back 2 took a total of 10 days including the weekends, but I got mine the next day cause I live in Florida. I didn't even get mad cause it wasn't thier fault and they replaced them right away and now excuses it was something u did. chitown View Public Profile
Send a private message to chitown Send email to chitown Find all posts by chitown Add chitown to Your Contacts #16 Yesterday, 10:25 PM Join Date: Jun 2009 Location: Lemoore,CA Posts: 885 Real Name: Trinidad
a1trino Senior Member Veteran Geek
Thats fast! Shake and Bake!!! Good deal Brad SWI took good care of you! Hope its that fast to get it back! __________________
"This is a BIG DEAL!" a1trino View Public Profile Send a private message to a1trino Send email to a1trino Find all posts by a1trino Add a1trino to Your Contacts #17 Yesterday, 10:34 PM
Krazy Senior Member Senior Geek
And there you have it, the rest of the story! Goodnite! Hehe
Join Date: Dec 2009 Location: Harrisburg, Pa Posts: 176 Real Name: Jr
Krazy View Public Profile Send a private message to Krazy Find all posts by Krazy Add Krazy to Your Contacts #18 Today, 12:46 AM Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 18,687
wave3214 Senior Member True WatchGeek
Outstanding but to be honest Ive dealt with Alex and expected nothing less. Lior keeps good people around him. Gotta love SWI __________________
wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #19 Today, 01:34 AM
Beau Hudspeth Photography
Join Date: Mar 2009 Location: Beaverton, Oregon, USA Posts: 964 Real Name: Isn't it obvious? :)
Senior Member Veteran Geek
That's awesome Brad ... I think there is a lesson to be learned here ... but I can't quite put my finger n what it is. __________________
•
My Flickr Watch Slideshow •
My WG Wallpapers •
Watch Count=7 •
Beau Hudspeth Photography View Public Profile Send a private message to Beau Hudspeth Photography Send email to Beau Hudspeth Photography Visit Beau Hudspeth Photography's homepage! Find all posts by Beau Hudspeth Photography Add Beau Hudspeth Photography to Your Contacts #20 Today, 01:48 AM
nevamine Senior Member Senior Geek
Join Date: Jun 2009 Location: Upcountry Maui Posts: 310 Real Name: Bruno
Nice one Brad, main thing is not to freak out over a watch, even expensive one's cause the cs's are going to get it right. Some are able to faster than others. Happy endings are great!!! __________________ Lets go fishin and nevamine View Public Profile Send a private message to nevamine Send email to nevamine Find all posts by nevamine Add nevamine to Your Contacts #21
Today, 12:14 PM Join Date: Dec 2008 Location: California Posts: 18,476 Real Name: Gene
RenatoDiamond Senior Member True WatchGeek
Very nice, there is no doubt that SWI has great service __________________
RenatoDiamond RenatoDiamond View Public Profile Send a private message to RenatoDiamond Send email to RenatoDiamond Find all posts by RenatoDiamond Add RenatoDiamond to Your Contacts #22 Today, 12:25 PM
reddog1
Join Date: Apr 2010 Location: Chicago Posts: 478 Real Name: Mike
Senior Member Senior Geek
Everything that is written about that company is A plus all above board..they are TRULY a class act... __________________
"JUST LET ME TRY THE WATCH ON" reddog1 View Public Profile Send a private message to reddog1 Send email to reddog1 Find all posts by reddog1 Add reddog1 to Your Contacts #23 Today, 01:26 PM
Gregg
Join Date: Jun 2008 Location: Vallejo, Calif. Posts: 2,129 Real Name: Gregg (New Geek)
Senior Member Super Geek
We don't get enough posts about positive CS, so thank you for taking the time to do so. I'm glad you got your issue resolved! Gregg View Public Profile Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #24 Today, 01:26 PM
nevets444 Senior Member Senior Geek
Join Date: Jan 2009 Location: Ocala, Florida Posts: 396 Real Name: Steve
I received the same service on an $89 Colloso from swiss legend ..it arrived with the movement and dial loose in the case when unscrewing the crown, I called CS @ about 2pm on a tues and by 12 noon on wed I had a new watch and a prepaid return label...just great service!! nevets444 View Public Profile Send a private message to nevets444 Find all posts by nevets444 Add nevets444 to Your Contacts #25 Today, 01:40 PM
Arnie11
Join Date: Oct 2008 Location: Raleigh, N.C. Posts: 4,043 Real Name: Arnie
Senior Member Master WatchGeek
I own quite a number of timepieces purchased under the SWI umbrella. I have only had problems with but three of them and all were handled with the utmost professionalism and the turn around time was as good as it gets. Also the fact that they are so easily accessible to you if there are any questions is a major plus. Brad, your experience doesn't surprise me at all. Kudos to SWI and Lior's staff once again. __________________ Ignorance is bliss. That's why I try to know as little as possible. Life is short. Buy as many watches as you can! Regards, Arnie