Join Date: Feb 2008 Location: Northern CA Posts: 17,665 Real Name: Brad
Flyback Senior Member True WatchGeek
Now "This" is service!
A week ago or so, WOW offered the SWI Limited Edition V7750 Chronograph at the unbelievable price of $898.00 and I jumped on one. It arrived on Monday and I began my pre-unwrapping ritual of timing the watch. It seemed a little stiff when I wound it up, but I chalked that up to it's being new. Last night when I went to wind it again, the rotor on the V7750 spun at high speed with each winding motion - that's just not right! So this morning at 7:39 a.m. I sent Alex at SWI an email explaining the situation. At 11:02 a.m. I received this response:
Bradley, You should exchange the watch. The rotor spinning rapidly is a problem with the movement. I have forwarded your email to the Customer Service supervisor and she will be in contact with you soon in regards to the prepaid shipping label. Thank you Alex Arenas At 12:37 p.m. I received this email. Mr. Landin, I am sorry about this. I will issue a return label to your email address today. Please print it, paste it to your package and hand the package to any UPS carrier in your area. Thank you, Roxana Barrera Elapsed time from first contact - 5 hours. Shortly thereafter the prepaid label arrived via email.
Now that's service!!!