Offering me replacement value watches

Join Date: Oct 2009 Posts: 2,760 KOKONUTZ Senior Member Master WatchGeek

Offering Me Replacement Value Watches?

Ok, I am not sure I have heard this one before. In speaking with Invicta CS early this afternoon, my two Swiss Made Pro Divers with first gen Selita SW200 movements which have been in for repair since 8/30 and 9/20, and which were to back to me yesterday, are now delayed in Switzerland, and would not be back for another couple of weeks. The CS rep said he would offer me replacement value on both watches and would get back to me via phone (now 6:40 Central) and still no call back.

One of the watches was the Limited Production Gold w/champaign dial with diamond markers.

The other the black MOP on stainless steel band.

Anyone know what to make of this? Patient but confused __________________ Be Happy

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#2 12-28-2010, 06:47 PM

battleshipduke Senior Member Super Geek

Join Date: Sep 2009 Location: Juneau, Alaska Posts: 1,313 Real Name: Cal

I see that retail is $1195.00.

I wonder what they feel about the retail price? battleshipduke

#3 12-28-2010, 06:49 PM Join Date: Mar 2008 Posts: 924

for watches only Senior Member Veteran Geek

About 1/12 years ago (I'm guessing) I sent in my meteorite PD with diamond bezel in for repair for the 3rd time under warranty. It was one of the early SW200s with issues. They offered me a replacement based on the price I paid. I was told that my replacement had to come from Invicta's inventory; not from Shop NBC. They carried through and made good on it. Their policy may have since changed, but that was my experience.

Larry for watches only View Public Profile Send a private message to for watches only Find all posts by for watches only Add for watches only to Your Contacts #4 12-28-2010, 06:50 PM Join Date: Oct 2009 Posts: 2,760 KOKONUTZ Senior Member Master WatchGeek

Quote: Originally Posted by battleshipduke I see that retail is $1195.00.

I wonder what they feel about the retail price?

I really don't know if he was talking about the replacement value being at what I paid through Shop or something else. I am just wanting my watches back repaired and as good as a new Selita SW200 movement should be. __________________ Be Happy KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #5 12-28-2010, 06:54 PM for watches only Senior Member Veteran Geek

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Not retail Quote: Originally Posted by battleshipduke I see that retail is $1195.00.

I wonder what they feel about the retail price?

I am sure that retail is NOT the replacement price given; it's what you paid for it.

Larry for watches only View Public Profile

Send a private message to for watches only Find all posts by for watches only Add for watches only to Your Contacts #6 12-28-2010, 06:56 PM

reserveman Senior Member Master WatchGeek

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I'm confused in why hes offering you this if there due back in 2 weeks. Sounds like maybe they might be lost and doesnt want to tell you. reserveman View Public Profile Send a private message to reserveman Send email to reserveman Find all posts by reserveman Add reserveman to Your Contacts #7 12-28-2010, 06:57 PM for watches only Senior Member Veteran Geek

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SW2oo issues Quote: Originally Posted by KOKONUTZ I really don't know if he was talking about the replacement value being at what I paid through Shop or something else. I am just wanting my watches back repaired and as good as a new Selita SW200 movement should be.

I felt the same way, but evidently they could not repair it or the cost to try again was not worth their while. Some early SW200 had problems that have since been fixed.

for watches only View Public Profile Send a private message to for watches only Find all posts by for watches only Add for watches only to Your Contacts #8 12-28-2010, 06:58 PM Join Date: Oct 2009 Posts: 2,760 KOKONUTZ Senior Member Master WatchGeek

Quote: Originally Posted by for watches only I felt the same way, but evidently they could not repair it or the cost to try again was not worth their while. Some early SW200 had problems that have since been fixed.

What did they do for you? __________________ Be Happy KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #9 12-28-2010, 07:02 PM

WatchGeek4Life Senior Member Master WatchGeek

Join Date: Sep 2008 Location: Rochester, NY Posts: 2,938 Real Name: Jim

Andy, I am confused too....why is the CS Rep even offering you Replacement Value??? To me that spells your watches are LOST and they want to give you something else in return!!! At least that is the way I see it. This is one reason why I don't buy many Invicta watches anymore. I don't want to have to have my watches fixed overseas and then wait 4 or 5 months and then maybe never get them back again. __________________

Breitling Bentley WatchGeek4Life View Public Profile Send a private message to WatchGeek4Life Find all posts by WatchGeek4Life Add WatchGeek4Life to Your Contacts #10 12-28-2010, 07:03 PM

reliefcp Senior Member True WatchGeek

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I had to do it this year and they use the current shops price on your value. Its a good deal if you get a new watch out of it. They use the shops price but its limited to what Invicta has in their vault and doesnt include SR watch pricing.Those I was told are off limits for a replacement. __________________

reliefcp View Public Profile Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #11 12-28-2010, 07:03 PM for watches only Senior Member Veteran Geek

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As I said in my post above, they gave me credit based on what I paid for my watch toward another watch chosen from Invicta's inventory. By the way, they never notified me. I had to call them when my watch was long overdue back from repair. Only then did they make the offer. It seemed a little strange at the time, but they did make good in the end.

Larry for watches only View Public Profile Send a private message to for watches only Find all posts by for watches only Add for watches only to Your Contacts #12 12-28-2010, 07:03 PM Mike_NavyNuke Senior Member Super Geek

Join Date: Jan 2010 Location: Norfolk VA Posts: 1,858 Real Name: Mike

I actually have a Reserve Pro Diver in for service now, it was from the sunday run and I paid $150 for it.

Long story short, the repair is now delayed and will take 6 months....

They finally offered a replacement last week after a lot of phone calls, BUT the replacement value is what I paid for it ($150), The $150 replacment value had to be a watch selling on ShopNBC for $150 or less.

Hard to find another reserve automatic on SNBC going for that price though... __________________

Mike_NavyNuke View Public Profile

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Quote: Originally Posted by Mike_NavyNuke I actually have a Reserve Pro Diver in for service now, it was from the sunday run and I paid $150 for it.

Long story short, the repair is now delayed and will take 6 months....

They finally offered a replacement last week after a lot of phone calls, BUT the replacement value is what I paid for it ($150), The $150 replacment value had to be a watch selling on ShopNBC for $150 or less.

Hard to find another reserve automatic on SNBC going for that price though...

It sounds like at some point for some watches, Invicta figures that it is more cost efficient to replace than repair.

Larry for watches only View Public Profile Send a private message to for watches only Find all posts by for watches only Add for watches only to Your Contacts #14 Yesterday, 09:27 AM watch_crazzy Senior Member Veteran Geek

Join Date: Aug 2009 Location: Richmond, VA Posts: 834 Real Name: Brian

I do not understand why they are not repairing these watches, is the SW200 no longer available?

If so put a new movement in it and be done with it, isn't the movement covered under warranty?

It is so unfair that you lose out on the good deal you got on the watch and end up with a lesser piece. Good luck to you. __________________

Thanks Ed "RDG" watch_crazzy View Public Profile Send a private message to watch_crazzy Send email to watch_crazzy Find all posts by watch_crazzy Add watch_crazzy to Your Contacts #15 Yesterday, 10:25 AM TUSCATIM Member Member Geek

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I'm confused. It seems it would be easier to just put another SW-200 movement of the same grade in the case instead of replacing the watch. Just my thought. Replacement could work too though. I wonder if Invicta would send the non-working piece back to you with the replacement?

TUSCATIM View Public Profile Send a private message to TUSCATIM Find all posts by TUSCATIM Add TUSCATIM to Your Contacts #16 Yesterday, 10:45 AM Join Date: Jan 2009 Posts: 1,233 Owlwatch Senior Member Super Geek

IMHO...seems to not be as much about serving as it is about cost to the company. Sorry to hear these stories. Really has me wondering about the long-term benefit of a SR purchase.

Owlwatch View Public Profile Send a private message to Owlwatch Find all posts by Owlwatch Add Owlwatch to Your Contacts #17 Yesterday, 11:22 AM

Exploder77 Senior Member Super Geek

Join Date: Dec 2009 Location: Tacoma, WA Posts: 2,242 Real Name: Matt

I was told by a CS rep once that they were gonna do something similar but they had no clue as to what was really going on with my repair. So I emailed Rebecca the next day and she emailed the same day showing me that it had just shipped back to me. I would email her and ask whats really going on with the repair. She can find out and get to the truth of the matter. If it were me I would jump thru no different hoops and just find out from her whats going on.

__________________

Everything I'm not made me everything I am.

Exploder77 View Public Profile Send a private message to Exploder77 Find all posts by Exploder77 Add Exploder77 to Your Contacts #18 Yesterday, 11:33 AM Paul Senior Member Senior Geek

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Probably lost Your watches are probably lost. This may not sound nice, but your money looked nice to Invicta when you made the purchase. Invicta can use your money to buy lot's of nice things. Can you call the mortgage company and pay the January note with the watch? No. My watch repair was sent in on September 24th and in addition to having to pay an additional $20 for WARRANTED work, I have never seen or heard about my watch again. It is obviously lost. Invicta obviously does not know where it is.

My grandfather, who lived in Europe during the early part of the century when most had nothing and certain people had much, used to say of this ilk: "Aye, they don't need no Christmas; they gotta YOUR money."

One must be careful in being honest, obviously. I will be true to your very soul in conveying my sentiments.The truth is, those smiling Invicta folks in Florida and the endless loops of driveby shooting music on the phone, and the lack of customer service (like not having the courtesy to

give a call after 3 months!!) all hide the facts: "They gotta your money!"

I personally do not purchase Invicta any longer and am posting all of my Swiss Made Invictas on Craig's List this week. What does that tell you?

Paul View Public Profile Send a private message to Paul Find all posts by Paul Add Paul to Your Contacts #19 Yesterday, 11:41 AM Panda03Bear Senior Member True WatchGeek

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I had a similar offer and like CJ said above, I got replacement value of what I paid toward any watch in their inventory at shopnbc pricing. No q bad deal if you find a watch you like at a great deal on shop. Good luck __________________

- Family, that's what's up - Black Eye Dye

Panda03Bear View Public Profile Send a private message to Panda03Bear

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Quote: Originally Posted by Panda03Bear I had a similar offer and like CJ said above, I got replacement value of what I paid toward any watch in their inventory at shopnbc pricing. No q bad deal if you find a watch you like at a great deal on shop. Good luck Thanks Adam, spoke with Brian in CS at Invicta this morning, as I never received a call back from yesterday, and, now, they're still figuring out how they want to handle this. Stay tuned. __________________ Be Happy KOKONUTZ View Public Profile Send a private message to KOKONUTZ Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #21 Yesterday, 12:50 PM X-James Senior Member Senior Geek

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Wait a second, I'm not fully understanding this but just what is there to handle?

They said your watches would be back in a couple more weeks so why not just wait for them to come back fully repaired or have they admitted to losing them? If you do the whole credit route dont forget the $28 a watch you sent them for the repairs as well as all the shipping charges you originally paid to wherever you bought the watches from.

X-James View Public Profile Send a private message to X-James Find all posts by X-James Add X-James to Your Contacts #22 Yesterday, 12:56 PM Join Date: Oct 2009 Posts: 2,760 KOKONUTZ Senior Member Master WatchGeek

Quote: Originally Posted by X-James Wait a second, I'm not fully understanding this but just what is there to handle?

They said your watches would be back in a couple more weeks so why not just wait for them to come back fully repaired or have they admitted to losing them? If you do the whole credit route dont forget the $28 a watch you sent them for the repairs as well as all the shipping charges you originally paid to wherever you bought the watches from.

They waived the $28. as I had all three of my PD's SW200's have the same issue. I really do not know the true status of these watch repairs or their current repair status. __________________ Be Happy KOKONUTZ View Public Profile Send a private message to KOKONUTZ

Find all posts by KOKONUTZ Add KOKONUTZ to Your Contacts #23 Yesterday, 01:15 PM

JoeGa Senior Member Super Geek

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Man, are my SW 200 PDs, SAN IIIs and OG's breakage just waiting to happen? __________________

What ?!? No Watch ?!?

JoeGa View Public Profile Send a private message to JoeGa Send email to JoeGa Find all posts by JoeGa Add JoeGa to Your Contacts #24 Yesterday, 01:26 PM

ItsDavo Senior Member Super Geek

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Tell them you want an S. Coifman __________________ ~Dave ItsDavo View Public Profile Send a private message to ItsDavo Find all posts by ItsDavo Add ItsDavo to Your Contacts #25 Yesterday, 01:34 PM Join Date: Mar 2008 Posts: 924

for watches only Senior Member Veteran Geek Early SW200s Quote:

Originally Posted by JoeGa Man, are my SW 200 PDs, SAN IIIs and OG's breakage just waiting to happen?

The problems were with the earlier versions of the SW200s, mine being one of them.

Larry MrAutoGuy

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I'd make a note of this and whenever Eyal makes an appearence here, ask him directly. Sometimes, the senior management (especially for bigger companies) knows very little of what goes on within the chains of their company.

Maybe he can offer some insight. Such reasons are why Invicta has become a love/hate brand. The people that haven't had issues love them and the ones bitten over and over again have moved on to other brands.

My 2c. __________________ Current: Seiko FMonster, Citizen EcoZilla, SANIII, Miyota Grand Diver, GA100 'BumbleBee', SW200 SANIV, MOP Venom, Rosetone SaS, Hammy X-Wind

MrAutoGuy View Public Profile Send a private message to MrAutoGuy Find all posts by MrAutoGuy Add MrAutoGuy to Your Contacts #27 Yesterday, 01:45 PM jwilson813

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Are the same watches not in their inventory anymore? If they are they should just send you a new one

or something equivalent to what they want to replace. Why should what you paid for it matter. If they can not repair the watches or they have lost them then they should be bending over backwards to give you any watch that is in reason. Just my opinion. jwilson813

jwilson813 View Public Profile Send a private message to jwilson813 Find all posts by jwilson813 Add jwilson813 to Your Contacts #28 Yesterday, 01:53 PM Join Date: Jun 2008 Gregg Location: Vallejo, Calif.

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I truly hope you get this whole thing worked out. I have not purchased an Invicta in several years. Even with excellent CS and QC it's still a pain when your watch has an issue for whatever reason.

Gregg View Public Profile

Send a private message to Gregg Find all posts by Gregg Add Gregg to Your Contacts #29 Yesterday, 02:06 PM Join Date: Dec 2008 speedprOmegaRS4 Location: CT Senior Member Posts: 636 Veteran Geek Real Name: Richie C

Sorry to hear about the issues. I hope they get things resolved for you and this has a happy ending!

Good luck. __________________ Live well, laugh often and love much.

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#30 Yesterday, 02:30 PM Join Date: Mar 2008 Paul Senior Member

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I took care of my problem a couple of months ago. I have been buying only Rolexes and am selling my Invictas on Craig's list. Especially the big Akulas and the others like the Excursion that hurt my wrist so badly.

Paul

Paul View Public Profile Send a private message to Paul Find all posts by Paul Add Paul to Your Contacts #31 Yesterday, 02:34 PM

Join Date: May 2009 reliefcp Location: Everett Wa. Senior Member Posts: 6,292 True WatchGeek Real Name: C.J.

Look at it this way. What did you paid for it originally? How much do you think it would be worth now if they repaired it for you? You are coming out way ahead because last I checked Invictas dont go up in value and if you can get what you paid for it Xmonths or years later you win. __________________

reliefcp View Public Profile Send a private message to reliefcp Find all posts by reliefcp Add reliefcp to Your Contacts #32

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Quote: Originally Posted by reliefcp Look at it this way. What did you paid for it originally? How much do you think it would be worth now if they repaired it for you? You are coming out way ahead because last I checked Invictas dont go up in value and if you can get what you paid for it Xmonths or years later you win.

I'm ok with your rationale __________________ Be Happy

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Yesterday, 05:22 PM jwilson813

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If you pay a certain price for a watch that was DOD, ONCE ONLY, or TTV that watch may be selling for twice the purchase price later. You may not get the same watch value if they just use your purchase price as a reference. I just think the watch that you get in exchange should be of the same value regardless of what you paid for it. Is that the wrong opinion?

jwilson813 View Public Profile Send a private message to jwilson813 Find all posts by jwilson813 Add jwilson813 to Your Contacts #34 Yesterday, 05:36 PM Join Date: Jan 2010 Mike_NavyNuke Location: Norfolk VA Senior Member Posts: 1,858 Super Geek Real Name: Mike

Quote: Originally Posted by jwilson813 If you pay a certain price for a watch that was DOD, ONCE ONLY, or TTV that watch may be selling for twice the purchase price later. You may not get the same watch value if they just use your purchase price as a reference. I just think the watch that you get in exchange should be of the same value regardless of what you paid for it. Is that the wrong opinion?

I agree!

My Reserve Pro Diver that I received broken from the Sunday Run, was sent back to be replaced right after I bought it....none in stock, so instead of a refund it went in for 'repair' in September......Well Invicta never sent it overseas to be repaired until December 6th, with an expected return end of Feb/March. After many phone calls and emails, they finally agreed to allow me to get a replacement (wanted pretty much ANY reserve pro diver as a 'similar' replacement as my watch is also a Reserve Pro Diver) but I was only allowed to pick a watch selling for $150 or less on ShopNBC. ShopNBC's prices are insanely high compared to other sites, so I was S.O.L. with finding a comparable replacement. __________________

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Find all posts by Mike_NavyNuke Add Mike_NavyNuke to Your Contacts #35 Yesterday, 08:03 PM chitown

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Quote: Originally Posted by KOKONUTZ What did they do for you?

Replacement value would be like Kelly Blue Book on a car, in Fair Shape Section.

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Yesterday, 08:32 PM Join Date: Dec 2009 Krazy Location: Pa Senior Member Posts: 563 Veteran Geek Real Name: Jr

What model #'s were they?

Krazy View Public Profile Send a private message to Krazy Find all posts by Krazy Add Krazy to Your Contacts #37 Today, 01:40 PM Join Date: Oct 2009 KOKONUTZ Senior Member Master WatchGeek

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News, shipping my watches back second week in January repaired ! __________________ Be Happy

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Wonderful news, Andy!! __________________ "There's a difference in livin' and livin' well..."

-George Strait

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Quote: Originally Posted by watchdude1

Wonderful news, Andy!!

Excellent news indeed Matt !

Happy New Year __________________ Be Happy

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