Join Date: Apr 2010 Posts: 62
Fritz2 Member Member Geek SWI and World of Watches customer service top notch
I feel I should share this with everyone, it is seldom I do this because usually things are either OK or negative with most retailers. I purchased two SWI LE 7750 in the past two months and another Invicta from world of watches, one of the winders that came with the SWI LE 7750 was making grinding noise and the other is whisper quite, so I thought I should call. I called SWI office told Stephanie I think her name is what I was experiencing, she verified with some one that there is need to send the winder back, then sent me email with instruction followed by another email from someone else in their office with a UPS lable to print and use for the return. all this happened in minutes and that tells me there is good communication among SWI staff and prompt response. I would like to add that after I bought my Invicta Ocean Ghost from World of watches a couple of weeks or so ago they put it on sale, so I called WOW and asked if they can honor the sale, by the time I hung up the phone there was email confirming a credit to my account. I must say I am impressed with SWI and World of watches they will have my support in the future and they made a loyal customer, thank you.
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It's here
LOOK WHAT I GOT!
Renato T Rex
Renato Watches
Fritz2 View Public Profile Send a private message to Fritz2 Find all posts by Fritz2 Add Fritz2 to Your Contacts #2 05-25-2010, 07:17 AM
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Join Date: Aug 2009 Location: Silver Spring, MD Posts: 965 Real Name: Allen
anbick Senior Member Veteran Geek
Maybe Eyal at Invicta should subcontract Lior's company for CS? __________________
Time, Time, Time Is On Your Side...Yes it is. anbick View Public Profile Send a private message to anbick Send email to anbick Find all posts by anbick Add anbick to Your Contacts #3 05-25-2010, 07:19 AM
ras Senior Member Master WatchGeek
Join Date: May 2009 Location: OOB.MAINE Posts: 3,159 Real Name: rick
I too have had nothing but positive results from SWI customer service. That is why most of my watch purchases are from their sites. I have no doubt satisfaction will be the end result when dealing with them. ras View Public Profile Send a private message to ras Find all posts by ras Add ras to Your Contacts #4 05-25-2010, 07:39 AM
Join Date: Mar 2010 Location: Citrus Heights, CA Posts: 822 Real Name: Gary
gman66 Senior Member Veteran Geek
Great to hear a positive cs story. I'm moving SL and WOW up the list of companies to deal with. __________________ Bullwinkle: "Hey Rocky, watch me pull a rabbit out of my hat!" gman66 View Public Profile Send a private message to gman66 Find all posts by gman66 Add gman66 to Your Contacts #5 05-25-2010, 07:58 AM Join Date: Dec 2008 Location: California Posts: 17,703 Real Name: Gene
RenatoDiamond Senior Member True WatchGeek
Very nice, and I agree SWI has great customer service __________________
RenatoDiamond RenatoDiamond View Public Profile Send a private message to RenatoDiamond Send email to RenatoDiamond Find all posts by RenatoDiamond Add RenatoDiamond to Your Contacts #6 05-26-2010, 02:43 PM
Join Date: Apr 2008 Location: Tempe, suburb of Phoenix Posts: 18,042
wave3214 Senior Member True WatchGeek
I own several SWI products and can honestly say Ive never had any negative issues with them. Lior is top notch and employs top notch people __________________
wave3214 View Public Profile Send a private message to wave3214 Find all posts by wave3214 Add wave3214 to Your Contacts #7 05-26-2010, 03:00 PM Join Date: Nov 2009 Location: Pompano Beach , Fl. Posts: 1,958 Real Name: Roger
Rog1 Senior Member Super Geek
It's nice to hear a positive cust serv story. R __________________
I'm earning extra watch money, one wipe at a time!!!! Rog1 View Public Profile Send a private message to Rog1 Find all posts by Rog1 Add Rog1 to Your Contacts #8 05-26-2010, 03:40 PM
tampa8
Join Date: Oct 2008 Location: Tampa FLorida & Storrs Ct Posts: 1,081
Senior Member Super Geek
I have nothing good to say about WOW ...........Only GREAT things to say. No complaints in the many watches I have bought from them. When there was a problem it was handled above and beyond.... __________________ Remember, watches are people too. tampa8 View Public Profile Send a private message to tampa8 Find all posts by tampa8 Add tampa8 to Your Contacts #9 05-26-2010, 06:08 PM
newwatchguy Senior Member Senior Geek
WoW is WOW !! when it comes to customer service.
Join Date: Apr 2008 Location: New York Posts: 152 Real Name: John
newwatchguy View Public Profile Send a private message to newwatchguy Find all posts by newwatchguy Add newwatchguy to Your Contacts #10 05-26-2010, 06:10 PM Join Date: Mar 2008 Location: Chicago Posts: 1,779
bearralph Senior Member Super Geek
I also posted a positive CS experience with SWI for the same issue. Sounds like those winders are a problem. I have to turn mine off at night. Even the replacements start grinding again after a while. bearralph View Public Profile Send a private message to bearralph Find all posts by bearralph Add bearralph to Your Contacts #11 05-26-2010, 07:26 PM Join Date: Jun 2009 Location: Oregon Posts: 263 Real Name: Brad II
OBRADFORD Senior Member Senior Geek
I completely agree. WOW is the best. Now, if they had five intrest free payments on their watches, it would be Swiss Watch heaven. OBRADFORD View Public Profile Send a private message to OBRADFORD Find all posts by OBRADFORD
Add OBRADFORD to Your Contacts #12 05-27-2010, 07:40 PM Join Date: Jan 2009 Posts: 850
Owlwatch Senior Member Veteran Geek
Great post...SWI customer service has been great to me whenever I've had a problem! Owlwatch View Public Profile Send a private message to Owlwatch Find all posts by Owlwatch Add Owlwatch to Your Contacts #13 05-29-2010, 09:59 AM
Gokufive
Join Date: Aug 2009 Location: Brentwood, NY Posts: 74 Real Name: Bryan
Member Member Geek
They do have great CS, seems like Invicta should take some notes.....Just sayin... Gokufive View Public Profile Send a private message to Gokufive Find all posts by Gokufive Add Gokufive to Your Contacts #14 05-29-2010, 01:55 PM
watchprof1 Member Member Geek
Join Date: Aug 2009 Location: WV Posts: 31 Real Name: Bette Davis
Quote:
Originally Posted by Fritz2 I feel I should share this with everyone, it is seldom I do this because usually things are either OK or negative with most retailers. I purchased two SWI LE 7750 in the past two months and another Invicta from world of watches, one of the winders that came with the SWI LE 7750 was making grinding noise and the other is whisper quite, so I thought I should call. I called SWI office told Stephanie I think her name is what I was experiencing, she verified with some one that there is need to send the winder back, then sent me email with instruction followed by another email from someone else in their office with a UPS lable to print and use for the return. all this happened in minutes and that tells me there is good communication among SWI staff and prompt response. I would like to add that after I bought my Invicta Ocean Ghost from World of watches a couple of weeks or so ago they put it on sale, so I called WOW and asked if they can honor the sale, by the time I hung up the phone there was email confirming a credit to my account. I must say I am impressed with SWI and World of watches they will have my support in the future and they made a loyal customer, thank you. If you got the sale price honored, I'll bet the farm you're a male. watchprof1 View Public Profile Send a private message to watchprof1 Send email to watchprof1 Find all posts by watchprof1 Add watchprof1 to Your Contacts #15 05-29-2010, 03:13 PM
polako001 Member Member Geek
Join Date: May 2008 Location: Detroit Posts: 45 Real Name: Eddie
I too have had similar experience with WOW and was credited for 300.00 after the same LE watch went on sale plus they also gave me a choice in the color of my hat? My hat is off to Lior and the whole staff at WOW ,great service and quick response. Again use this outfit I give it a 5 star rating.......