December 2011 by David Evener

Find out the do's (and a few don'ts) of building a social media presence for your business, page 31

JOURNAL

December 2011

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Diversify to Thrive Expanding business is vital to gaining more customers, page 21 Also inside: 2010 U.S. Water Well Market in Review, page 28

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It has been said… IMITATION IS THE HIGHEST FORM OF FLATTERY

GO FOR THE ORIGINAL

FACTS YOU CAN’T FAKE #17 Grundfos has been manufacturing solar powered pumps since 1980.

SQFlex and CRFlex A revolution in remote water supply, featuring: Α Α Α Α Α

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Atlas Copco’s got you covered— With the right rig for the job

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JOURNAL

Vol. 65, No. 12 December 2011 www.waterwelljournal.com

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

FEATURED ARTICLES 21 Diversify to Thrive By Mike Price

In today’s economic climate, expanding one’s business is vital to gaining more customers. 25 Strategies to Boost Your Business By Lana Straub

Part 3: Reevaluate your equipment. 28 2010 U.S. Water Well Market in Review The recession continues to affect the industry. 31 It’s Not Personal By Jennifer Strawn

Find out the do's (and a few don'ts) of building a social media presence for your business. 35 Providing Water to Those in Need By Rebacca VanderMuelen

University of Delaware group engineers a water system for village in Cameroon. Page 21

64 2011 Index of Articles Volume 65: January–December 2011

IN EVERY ISSUE 6 Editor’s Note Group Together a New Plan

DEPARTMENTS In This Issue Industry Newsline The Log Web Notes Coming Events Newsmakers Featured Products Classified Marketplace Index of Advertisers Closing Time

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About the cover A 16-inch stainless steel well screen is welded for a new well at a produce farm in Ventura, California. The well was installed by Rottman Drilling Co. of Lancaster, California. The well produced approximately 4000 gallons a minute. Photo courtesy Edd T. Schofield, Johnson Screens. ®

Member of BPA Worldwide. The Water Well Journal (ISSN #0043-1443) is published monthly by the National Ground Water Association, 601 Dempsey Rd., Westerville, OH 43081. Printed and mailed at Beaver Dam, Wisconsin, and additional mailing offices. Postal acceptance: Periodical (requester subscription circulation) postage paid at Westerville, Ohio, and at additional mailing offices. Postmaster: Send address changes to Water Well Journal, 601 Dempsey Rd., Westerville, OH 43081. Canada Post/ Publications Mail Agreement #40739533. Return address: 4960-2 Walker Rd., Windsor, ON N9A 6J3.

Twitter @WaterWellJournl

Water Well Journal December 2011 3/

JOURNAL A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Advancing the expertise of groundwater professionals and furthering groundwater awareness. Executive Director Kevin McCray, CAE NGWA President Art Becker, MGWC

kmccray@ngwa.org

Director of Publications/Editor Thad Plumley tplumley@ngwa.org Associate Editor Mike Price

mprice@ngwa.org

Copyeditor Wayne Beatty

wbeatty@ngwa.org

Production and Design Janelle McClary jmcclary@ngwa.org Advertising Shelby Fleck Vickie Wiles

sfleck@ngwa.org vwiles@ngwa.org

Contributing Writers Ed Butts, PE, CPI; Donald W. Gregory; David T. Hanson; William J. Lynott; Michelle Nichols; Christine Reimer; Al Rickard, CAE; Jill Ross; Ron Slee; Stuart A. Smith, CGWP; Lana Straub; and Jennifer Strawn Publishing Oversight Committee Chairman Theodorosi Toskos Patricia Bobeck Richard Clarke Paul C. Johnson, Ph.D. David Larson Karen Madsen Brent Murray Deborah Post Michael Salvadore Frank Schwartz, Ph.D. Editorial, Advertising, & Publishing Offices 601 Dempsey Rd., Westerville, OH 43081 (800) 551-7379 Fax: (614) 898-7786 Selected content from Water Well Journal is indexed on Ground Water On-Line™ at www.NGWA.org/gwonline ©Copyright 2011 by the National Ground Water Association. All rights reserved.

Our circulation is audited, ask for a statement today.

An APEX award winner nine consecutive years with 21 total awards, most in the groundwater industry.

Page 31

FEATURED COLUMNISTS 38 Engineering Your Business by Ed Butts, PE, CPI Groundwater Treatment Part 3(b): Disinfection—Ozone and UV

42 Safety Matters by Jack Glass, CIH, CSP, QEP, CHMM Creating an Effective Machine Guarding Program Nearly all amputations in the workplace are caused by machine guarding issues.

46 Your Money by William J. Lynott Tax Time It’s never too early to begin preparing your 2011 federal income tax return.

48 The After Market by Ron Slee Shaping Customers’ Opinions Lessons to be learned from a car dealership.

50 Savvy Selling by Michelle Nichols Six Savvy Selling Lessons A year-end sampling of sales wisdom. The views expressed in the columns are the authors’ opinions based on their professional experience.

4/ December 2011 Water Well Journal

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In a world of look-alike, sound-alike pumps & manufacturers, one fact stands clear...

> 4â&#x20AC;? Submersible > High Flow Submersible > Submersible Turbine > Jet > Booster Pump > Wastewater > Dewatering > Trash > Portable

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EDITOR’S

NOTE

Group Together a New Plan

everal staff members gathered at a meeting facility near their office. They were divided into groups and provided directions that were relatively simple: Think of ways you can impact your customers. No idea was off limits. Nothing was too grand or too simplistic—simply come up with ideas and write them down. They were told to then follow that up by listing what it would take to achieve those goals. Any additional tools, equipment, staff, or training needed was jotted down. Finally, some members of the groups were switched so that the ideas could be further hashed out with yet another perspective. I was a part of this meeting. The staff was that of the National Ground Water Association and the idea session took place in the fall. NGWA staff members discussed how they can aid those in the groundwater industry in 2012. Our goal was to come up with ways to better serve members, readers of our publications, conference attendees, certified professionals, and more. But the staff could have been yours. In fact, I think you should do something similar as soon as possible. In this tight economy, customer service has become more critical than ever. Today, subtle changes to the way you do things or new offerings can make a difference. I think NGWA’s meeting will prove successful for several reasons. Here are a few that you should keep in mind when you plan your session.

Have the meeting off site. Just not looking at the same four walls or getting distracted by the ringing phone will be invaluable. You don’t need to rent an entire facility; reserve a table or room at a restaurant and brainstorm over pizza. Everyone seems to think better with pizza! Mix up your groups. If your staff is large enough, have the groups made up of people from different departments or those who don’t regularly work together. While I headed the group that discussed publishing efforts, there were unique ideas provided by someone in accounting. She didn’t have any preconceived opinions on our journals and that perspective was wonderful. Have an open mind. Make sure everyone is brought in and that they know some ideas will be put to use. It will be good for the staff to be together off site. It will also be good for those who don’t often work together to be in the same group, but the session will be most productive if everyone knows that some ideas will be implemented. Perhaps offer rewards for some ideas that get added first to the company work plan or the next budget. Something as simple as a gift card to a local restaurant or gas station can make your staff feel appreciated. So go ahead. Grab a pizza, brainstorm ideas, and watch your company grow.

Thad Plumley is the editor of WWJ and director of publications at the National Ground Water Association. He can be reached at tplumley@ngwa.org and on Twitter @WaterWellJournl.

Advertise your products and services to the groundwater industry’s most influential readership. Call Shelby Fleck and Vickie Wiles in the NGWA sales department at (800) 551-7379. ● ● ● ●

Approximately 25,000 readers every month. More than 19,000 are groundwater contractors. Approximately 4000 reside in professions also allied to the field. Readers reside in every state, Canada, and other international locations. Circulation is audited by BPA Worldwide. Ask for a statement.

6/ December 2011 Water Well Journal

Shelby Fleck

Disclaimer Water Well Journal and the National Ground Water Association provide information for guidance and information purposes only. This publication is not intended to provide investment, tax, or legal advice. The information contained herein has been compiled from sources deemed reliable and it is accurate to the best of our knowledge and belief; however, Water Well Journal and the National Ground Water Association cannot guarantee as to its accuracy, completeness, and validity and cannot be held liable for any errors or omissions. All information contained herein should be independently verified and confirmed. Water Well Journal and the National Ground Water Association do not accept any liability for any loss or damage howsoever caused in reliance upon such information. Reader agrees to assume all risk resulting from the application of any of the information provided by Water Well Journal and the National Ground Water Association. Trademarks and copyrights mentioned within Water Well Journal are the ownership of their respective companies. The names of products and services presented are used only in an educational fashion and to the benefit of the trademark and copyright owner, with no intention of infringing on trademarks or copyrights. No endorsement of any third-party products or services is expressed or implied by any information, material, or content referred to in the Water Well Journal. Subscriptions/Back Issues For questions, changes or problems with your subscription call Sharren Diller. Subscriptions: Water well contractors and other qualified groundwater industry personnel in U.S. and Canada — free; others in U.S. — $105 per year; $15 per copy. Canada – $120 per year; $24 per copy. International: $140 per year; $35 per copy. Subscriptions available through NGWA offices only. We reserve the right to refuse subscriptions to anyone not directly engaged in the groundwater industry. Claims for missing issues must be made in writing within three months of publication and will be subject to the availability of back issues. Advertising Disclaimer Advertisers and advertising agencies assume liability for all content (including text, representation, and illustrations) of advertisements printed and also assume responsibility for any claims arising therefrom made against the publisher. The publisher reserves the right to reject any advertising that it believes is not in keeping with the publication's standards or is deemed unsuitable or misleading.

Vickie Wiles

waterwelljournal.com

Your reputation hangs in the balance with every drop of water you deliver. Today, customers want more than just water. They want quality water — free of minerals, bacteria and contaminants. And when you give them a water treatment solution, it better work. And it better last. Real pros can deliver the right water every time, all the time, with Water-Right as their water quality partner. We’re the perfect, single-source solution for all your water testing and treatment needs. Here’s why: • • • • •

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IN THIS

ISSUE

ater Well Journal closes out 2011 with an issue focused on the state of the industry. There are multiple feature stories that detail the groundwater industry today and issues faced by those working in it. Associate Editor Mike Price certainly covers a timely topic. His feature article stresses the need for business owners to diversify in today’s economic climate. In “Diversify to Thrive” on page 21, Price receives insight from all parts of the groundwater industry—contractor, supplier, and manufacturer—to see how they’ve branched out in their respective markets. Among the many takeaways from Price’s article is the importance of maintaining a positive mind-set Mike Price to weather the financial storm and any other potential obstacles. The WWJ series titled “Strategies to Boost Your Business” by freelance writer Lana Straub continues on page 25 with “Part 3: Reevaluate Your Equipment.” It points out the importance of regularly looking over your equipment and how doing so can aid your company financially. She details how to perform a fleet audit by keeping records of each piece of equipment and where there could be safety risks. She also goes over equipment age, the cost to upkeep equipment, replacing parts, preparing for appraisals, and safety and training with all of your equipment.

There is no doubt that social media is becoming a big part of every industry. Freelance writer Jennifer Strawn discusses how it can become a tool for you to use within your business in “It’s Not Personal” on page 31. She talks with some groundwater professionals who are using Facebook, Twitter, and other forms of social media, as well as a social media consultant. They point out that with a defined strategy social media can help companies. Some firms are using it to promote jobs they’ve completed, while others are posting images or videos from work sites, highlighting efforts of employees, providing links to important information, or simply networking with other professionals. NGWA Executive Director Kevin McCray, CAE, discusses how the recession is still impacting the groundwater industry in “2010 U.S. Water Well Market in Review” on page 28. In the article, he examines 2010 Current Industrial Reports produced by the U.S. Census for three product categories: pumps, rigs, and groundwater source heat pumps. In all categories, the recession is evident. In fact, in multiple categories, totals are not provided. Typically, this is because there are too few reporting manufacturers to disclose numbers without exposing what might be considered proprietary market share information. Among the information provided, rig shipments fell for the sixth consecutive year, and pumps increased in 2010 over 2009—but just 0.15%.

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Back in 1959, a Woodford Model Y34 Freezeless Yard Hydrant left the factory with a shiny new coat of paint, and found a home on a farm in Iowa. Fifty years later, after countless hailstorms, sleet, rain, snow, and subzero temperatures, it’s not very shiny. But it’s still working fine. In fact, we’ve seen some that date back to the 1920s, still doing their job every day. Should a Woodford hydrant ever need repair, even if it

was made decades ago, all parts are replaceable on site without removing the hydrant itself. And we’ll have those parts available. We can’t guarantee that every Woodford hydrant will last for 50 years. But, we can guarantee that when you specify Woodford, you’ll be drastically reducing the chance of callbacks, problems, and unhappy customers. We build everything possible into a Woodford hydrant. Except obsolescence.

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INDUSTRY

NEWSLINE

DOE Highlights Report on Hybrid Ground Source Heat Pump Technology The U.S. Department of Energy on October 18 stated a recent report— Hybrid Ground-Source Heat Pump Installations: Experiences, Improvements and Tools—demonstrates hybrid ground source heat pumps (GSHP) as a viable solution to reduce energy use in commercial buildings. The report finds new hybrid systems dramatically decrease up-front costs while delivering financial and environmental benefits nearly equivalent to standard ground source heat pumps. With its lower price, hybrid GSHP technology could be deployed widely, saving energy and money in new and existing commercial, industrial, and institutional buildings, according to the report. To read the full story, visit http:// apps1.eere.energy.gov/news/progress_ alerts.cfm/pa_id=631.

Nebraska Association Adds Geothermal Division Recognizing the new popularity of geothermal work and the direct link to the water well industry, the Nebraska Well Drillers Association Executive Board established a new division within the association dedicated to the work and service for water well professionals and other businesses and individuals interested in geothermal activity. While geothermal technology has been around for a number of years, many industry professionals and consumers know little about geothermal options. It will be one of the goals of the division to develop and distribute new and existing information about geothermal to the industry and to the public. The division will also work closely with regulatory officials to assure that sound and responsible rules for the construction of geothermal systems properly protect the groundwater of the state and provide reasonable standards for

such geothermal construction. Additionally, the division will work with geothermal professionals to provide appropriate examination and continuing education to assure that the professionals involved with geothermal are properly qualified and properly retain sound professional education to incorporate new and changing techniques and equipment to deliver geothermal projects to consumers.

Construction Materials Prices Flatten But Continue to Outpace Building Prices The amount contractors pay for a range of key construction materials held steady in September but climbed 8.1% from the year-earlier level, according to an analysis of producer price index figures released October 18 by the Associated General Contractors of America. Meanwhile, the price contractors charge for new nonresidential building con-

NEWS/continues on page 12

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One number for #1 The only number you need for the number one supplier of all your drilling equipment needs With one call, you can get everything from a rotary box chain for a 1965 CME-55 to a pallet of granular bentonite. In addition to an extensive inventory of CME rig parts, Central Mine Equipment Company has virtually all the tooling and drilling supplies you need for the geotechnical, environmental, mineral exploration, water well drilling and construction industries. It's not only easier than calling multiple sources, it also simplifies billing and accountability. You can get drilling tools; soil sampling equipment and supplies; conventional and wireline coring systems; impregnated, surface set and PDC diamond bits; mud, polymers and additives; drilling accessories and much more. All with just one call. And our inventory includes only the highest quality products at competitive pricing.

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NEWS/from page 10 struction edged up only 2% to 3% over 12 months, depending on building type. “Feeble demand for construction is forcing contractors to absorb the bulk of materials price hikes, instead of passing them along to owners,” says Ken Simonson, the association’s chief economist. “This pattern has persisted for more than two years, and many contractors are increasingly at risk of going under.” Simonson notes that key materials showed divergent price trends in September but all posted double-digit year-

VOSS

over-year increases. Those materials include diesel fuel, which was up 3.3% for the month and 39.4% since September 2010; copper and brass mill shapes, down 0.7% in September but up 14.8% over 12 months; steel mill products, which slipped 0.6% for the month but rose 13.5% for the year; and aluminum mill shapes, down 1.8% for the month but up 10.4% from a year earlier. To read the full story, visit www.agc .org/cs/news_media/press_room/press_ release?pressrelease.id=935.

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©2011 VTI. SingleSample is a registered trademark of VTI. The Voss BailerPoints Gift Card Program is a signature mark of VTI. American Express, American Express Box Logo, and Amex are registered trademarks of the American Express Company. Applebees and the Applebees logo are registered trademarks of Applebees. Best Buy and the Best Buy logo are registered trademarks of Best Buy. Red Lobster, the Red Lobster logo, Olive Garden, and the Olive Garden logo, Bahama Breeze and the Bahama Breeze logo, and Seasons 52 Fresh Grill and the Seasons 52 Fresh Grill logo are registered trademarks of Darden Concepts, Inc. Foot Locker and the Foot Locker logos are registered trademarks of Foot Locker, Inc. Home Depot and the Home Depot logo are registered trademarks of Homer TLC, Inc. Shell and the Shell logo are registered trademarks of Shell International Limited. Starbucks Coffee and the Starbucks logo are registered trademarks of the Starbucks Corporation. Subway and the Subway logo are registered trademarks of Doctor’s Associates Inc. Target and the Bullseye Design are registered trademarks of Target Brands, Inc. Walmart and the Walmart logo are registered trademarks of Wal-Mart Stores, Inc. The background on the front cover of this brochure is copyrighted by Tom VanSant/GeoSphere™/Planetary Visions, Santa Monica, CA. For more information, please call 1-800-247-6294 or visit www.vosstech.com.

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Economy Leads ATRI’s List of Top Trucking Issues Transport Topics reports the American Transportation Research Institute says the state of the economy ranks No. 1 on its list of the top 10 issues facing the North American trucking industry. The economy topped the list for the third straight year in its survey of more than 4000 trucking industry executives, ATRI said. Proposed changes to federal hoursof-service rules lifted that issue to the No. 2 spot in this year's survey, while driver shortage rose to No. 3, ATRI said. The Federal Motor Carrier Safety Administration’s CSA program dropped two places to No. 4 on the list. To see the complete survey results, visit ATRI's Web site at www.atrionline.org.

Transportation Secretary Urges Senator to Drop HOS Amendment Transport Topics reports Transportation Secretary Ray LaHood sent a letter to Senator Kelly Ayotte (R-New Hampshire) shortly after the freshman senator filed paperwork introducing an amendment to keep current hours-of-service rules in place, urging her to drop the motion. “The amendment would prevent the Federal Motor Carrier Safety Administration from applying the most comprehensive and up-to-date data and analysis to the issue of driver fatigue and allowable hours of service,” LaHood writes. “The final rule, if put in jeopardy, potentially undermines the entire regulatory process,” he says in his letter dated October 19. Senator Patty Murray (D-Washington), the ranking Democrat of the subcommittee that crafted the transportation spending bill, agrees with LaHood. “Senator Murray opposes this amendment because it would erode FMCSA’s ability to prevent accidents and keep roads safe,” a Murray spokesman tells Transport Topics.

United States Could Become Geothermal Leader by 2020 The United States in less than a decade will be the global leader in prowaterwelljournal.com

ducing geothermal energy, according to a new study from Pike Research. The report predicts that by 2020 Americaâ&#x20AC;&#x2122;s geothermal output will reach 4.2 gigawatts, which marks a 36% increase compared to 2010. In comparison, the Asia Pacific region is expected to produce around 5.9 gigawatts during the same time frame. If these numbers prove true, the United States will account for 30% of the worldwide production of geothermal power. However, the research firm believes there is potential for other markets to grow significantly as well. â&#x20AC;&#x153;Currently the vast majority of capacity is concentrated in just seven countries,â&#x20AC;? Pike Senior Analyst Mackinnon Lawrence says. â&#x20AC;&#x153;But additional support from global financial markets and enhanced regional cooperation by institutions such as the World Bank and ARGeo in Africa will drive the development of new capacity in promising markets such as Kenya, Indonesia, and Turkey.â&#x20AC;? To view the full report, visit www .pikeresearch.com/research/geothermalpower.

EPA Announces Schedule to Develop Natural Gas Wastewater Standards The U.S. Environmental Protection Agency is announcing a schedule to develop standards for wastewater discharges produced by natural gas extraction from underground coalbed and shale formations. No comprehensive set of national standards exists at this time for the disposal of wastewater discharged from natural gas extraction activities, and over the coming months the EPA will begin the process of developing a proposed standard with the input of stakeholdersâ&#x20AC;&#x201D;including industry and public health groups. The announcement on October 20 is in line with the priorities identified in President Barack Obamaâ&#x20AC;&#x2122;s Blueprint for a Secure Energy Future, and is consistent with the Secretary of Energy Advisory Board recommendations on steps to support the safe development of natural gas resources. Recent technology and operational improvements in extracting natural gas resources, particularly shale gas, have increased gas drilling activities across the country. Production from shale forTwitter @WaterWellJournl

mations has grown from a negligible amount just a few years ago to almost 15% of total U.S. natural gas production and this share is expected to triple in the coming decades. Currently, wastewater associated with shale gas extraction is prohibited from being directly discharged to waterways and other waters of the United States. While some of the wastewater from shale gas extraction is reused or re-injected, a significant amount still requires disposal. As a result, some shale gas wastewater is transported to treatment plants, many of which are not

properly equipped to treat this type of wastewater. The EPA will consider standards based on demonstrated, economically achievable technologies for shale gas wastewater that must be met before going to a treatment facility. Wastewater associated with coalbed methane extraction is not currently subject to national standards for being directly discharged into waterways and for pre-treatment standards. Its regulation is left to individual states. For coalbed methane, EPA will be considering uni-

NEWS/continues on page 14

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Water Well Journal December 2011 13/

NEWS/from page 13 form national standards based on economically achievable technologies. Information reviewed by EPA, including state-supplied wastewater sampling data, has documented elevated levels of pollutants entering surface waters as a result of inadequate treatment at facilities. To ensure that these wastewaters receive proper treatment and can be properly handled by treatment plants, the EPA will gather data, consult with stakeholders, including ongoing consultation with industry, and solicit public comment on a proposed rule for coalbed methane in 2013 and a proposed rule for shale gas in 2014. For more information, visit the EPAâ&#x20AC;&#x2122;s Web site at http://water.epa.gov/laws regs/lawsguidance/cwa/304m.

EPA Finalizes Californiaâ&#x20AC;&#x2122;s List of Polluted Waters More of Californiaâ&#x20AC;&#x2122;s waterways are more impaired than previously known, according to a list of polluted waterways submitted by the state to the U.S. Environmental Protection Agency and

finalized by the agency on October 11. Increased water monitoring data shows the number of rivers, streams, and lakes in California exhibiting overall toxicity has increased 170% from 2006 to 2010. The Clean Water Act requires states to monitor and assess their waterways and submit a list of impaired waters to the EPA for review. The 2010 list is based on more comprehensive monitoring as well as new assessment tools that allow the state to evaluate larger quantities of data. The supporting documents for EPAâ&#x20AC;&#x2122;s listing decision and a link to the list submitted by California are available at EPAâ&#x20AC;&#x2122;s Web site at www.epa.gov/region 09/water/tmdl/california.html.

EPA Develops New Planning Approach to Improve Water Quality in U.S. Cities The U.S. Environmental Protection Agency announced a commitment to using an integrated planning process to help local governments dealing with difficult financial conditions identify opportunities to achieve clean water by controlling and managing releases of

wastewater and stormwater runoff more efficiently and cost effectively. The integrated planning process, outlined in a guidance memo to EPAâ&#x20AC;&#x2122;s regional offices from EPAâ&#x20AC;&#x2122;s Office of Water and Office of Enforcement and Compliance, will help municipalities prioritize infrastructure investments to address the most serious water quality issues and provide flexibility to use innovative, cost-effective stormwater and wastewater management solutions. To better protect water quality, the EPA will work with local governments to review the Clean Water Act requirements that each municipality must comply with and look for opportunities to improve the efficiency and effectiveness of solutions developed to meet those obligations. This integrated approach will identify efficiencies where more than one water quality issue can be addressed by the same solution and where competing requirements may exist, including how to best make capital investments and meet operation and maintenance requirements.

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Diversify Your Professional Experience, Become a Certified Vertical Closed Loop Driller CV CLD

Advances in ground source heat pump technology have ABILITY EXPERIENCE KNOWLEDGE emphasized the need for a voluntary certification CERTIFIED VERTICAL CLOSED LOOP DRILLER designation for ground source heat pump drillers. That’s why NGWA is proud to offer its newest designation, the Certified Vertical Closed Loop Driller (CVCLD). This designation reflects an individual who has proven knowledge, skills, and experience in the construction of a closed loop well system for ground source heat pump applications. By becoming a CVCLD, you will increase your professional expertise and your company’s marketability over your competition. Exams for the CVCLD designation can be scheduled by calling PSI LaserGrade at (800) 211-2754. If outside the United States, call (360) 896-9111. The 75-question exam encompasses the skills and competencies reflected on national ground water association

the Geothermal Vertical Closed Loop Drilling Operations DACUM. To learn more about the CVCLD designation, visit NGWA’s Web site at www.NGWA.org.

NGWA to Host Conferences on Groundwater Issues in 2012 NGWA will host a variety of conferences focused on groundwater issues in the United States in 2012. Such conferences include the Emerging Issues in Groundwater Conference, February 27-28 in San Antonio, Texas. This conference will address solutions to many groundwater problems that will ultimately depend on how people value groundwater. The NGWA Focus Conference on Midwestern Groundwater Issues, June 26-27 in Columbus, Ohio, will concentrate on a host of topics, including major seasonal flooding events impacting groundwater and wells, issues related to oil and shale gas production, and increased water use for irrigation, biofuels development, and other energy alternatives.

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The NGWA Focus Conference on Gulf Coast Groundwater Issues, October 16-17 in Baton Rouge, Louisiana, will analyze what technologies, new tools, and technological advancements can be applied to meet this region’s challenges. To learn more about these conferences and to register, visit NGWA’s Web site at www.NGWA.org.

New Mexico Supreme Court Hears Arguments in Domestic Well Water Rights Case The New Mexico Supreme Court heard oral arguments in the companion cases Bounds v. D’Antonio and New Mexico Farm & Livestock Bureau v. D’Antonio, each of which concerns the constitutionality of the New Mexico Domestic Well Statute, NMSA 1978, Section 72-12-1.1. Horace Bounds, a farmer in the Mimbres Basin, and the New Mexico Farm & Livestock Bureau contend the Domestic Well Statute (DWS) is unconstitutional because it requires the State Engineer to issue permits for domestic wells without requiring an applicant to comply with the notice and hearing procedures required for larger, non-domestic groundwater appropriations. The DWS requires that the State Engineer issue a well permit to anyone applying to use groundwater for limited noncommercial irrigation of one acre or less, or for household or other domestic uses. The National Ground Water Association filed a “friend of the court” brief as an association with expertise and experience in groundwater science on July 29. Jeremiah Thomas, Esq., who developed the legal brief on NGWA’s behalf, presented a workshop on Recent Key Actions Affecting Exempt Wells in the West at the 2011 NGWA Ground Water Expo. Water Well Journal’s coverage of this domestic well water rights case includes an article in the February issue (“The Measures and “Bounds” of Domestic Well Permits”) and the cover story in the October issue (http://waterwell journal.org/2011/10/groundwater-issues -in-the-united-states-3/).

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WEB

NOTES

FIND IT ON THE NGWA WEB SITE, NGWA.ORG

The New Water Well Journal Web Site Offers Advertising Opportunities Manufacturers and suppliers, supplement your print advertising in the leading industry resource, Water Well Journal, with a presence at its new online home at www.waterwelljournal .com. WWJ’s Web site includes all content from the print edition, buyers guides, and news updated daily. It is offering “homepage” banner ad opportunities: ● ● ●

Masthead placement at $850 per month—one only (468 ⳯ 60 pixels) Skyscraper placement at $700 per month—one only (125 ⳯ 469 pixels) Side placement at $500 per month— limit of five (125 ⳯ 125 pixels)

For additional information, contact either NGWA’s Shelby Fleck at sfleck@ngwa.org or call (800) 5517379 (614-898-7791 outside the United States), ext. 523, or Vickie Wiles at vwiles@ngwa.org who can be reached at ext. 593.

Two Safety DVDs Added to NGWA’s Bookstore The NGWA Online Bookstore has added two more DVDs that focus on safety. Recently added are Ladders of Doom

Check Out WWJ and NGWA’s New Web Sites! Be sure to visit Water Well Journal’s new home online. The Web site, www.waterwelljournal.com, features articles from the current and past issues of Water Well Journal, a newsline updated daily with breaking stories in the groundwater industry, WWJ ’s searchable buyers guide, classified advertising, and more. The National Ground Water Association also has a new Web site. The location, www.ngwa.org, hasn’t changed, but when you go there, you will notice a new site that is easy to navigate. NGWA also has created a site for the biggest show in the groundwater industry, the Ground Water Expo. At www.groundwaterexpo.com, you’ll find everything you need for the event. Not in front of a computer, but want to check out all of the sites now? You can view them anywhere with your smart phone. Scan the codes below and then click the link to the Web sites. All you need is a barcode scanner app on your phone. There are free scanners you can download in your app store or market for users of Apple, Droid, and Blackberry products.

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and Safety Benchmarking with DynMcDermott Inc. Both are provided by Training Without Boredom, the company NGWA worked with to produce Drill Safe, Drill Smart last year. Ladders of Doom is a 15-minute video that promotes ladder safety in a light way that keeps viewers engaged, while Safety Benchmarking with DynMcDermott shows how the large petro-

Expo

leum company created a safety culture within its company that enabled its safety incidents to fall dramatically. Meanwhile, pre-production work is under way for a DVD on safe practices during pump installation. To learn more about these DVDs and to purchase them, visit NGWA’s Bookstore at www.NGWA.org.

NGWA Career Center Works to Connect Those in Groundwater Industry Start your job search by visiting the NGWA Career Center online at careers.ngwa.org, where job seekers can post their resume, view jobs, create a personal job alert, and set up a job seeker account and access it. The NGWA Career Center has been enhanced with new features to help connect members with new employment opportunities. Employers and recruiters now have access to your specialized niche. Among other things, employers and recruiters can view resumes, post jobs, and create an employer account and access it. Make use of the NGWA Career Center to meet all of your needs in today’s job market.

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(COVER STORY)

Diversify to Thrive In today’s economic climate, expanding one’s business is vital to gaining more customers. By Mike Price

Photo courtesy Denali Drilling Inc.

he state of the economy sits squarely on the minds of every business owner in the groundwater industry. It’s been that way for the past few years, and 2012 looks like it will be no different. Lamenting over the sagging economy, many are uncertain about the future of their company. Some are caught between a rock and a hard place. Lee Iacocca, one of the most famous businessmen in the world, was quoted as saying, “In times of great stress or adversity, it’s always best to keep busy, to plow your anger and your energy into something positive.” Companies pursuing different market segments are the ones that will have the greatest chance to survive this environment. They will do so by reviewing their product or service and then their current customer/market base. Then they step back and ask themselves two questions:

● ●

Is there another segment that could use my product or service? Can I adapt my process to open up another potential customer base?

Mike Price is the associate editor of Water Well Journal. In addition to his WWJ responsibilities, Price produces NGWA’s newsletters and contributes to the Association’s quarterly scientific publication. He can be reached at mprice@ngwa.org.

Twitter @WaterWellJournl

One such company that did just that and then branched out its services is Denali Drilling Inc. in Anchorage, Alaska. The company began in 1970 and has scratched and clawed to survive ever since, completing more than 8000 projects in the state. “For us to stay competitive and stay in business and be a viable business going on 42 years now, you gotta figure out things to do to keep yourself busy,” says Ron Pichler, president of Denali Drilling. “We’ve built buildings, done carpentry, fabricated things. We’ve done whatever it takes to keep our workers employed and had some very, very hard times in our existence, but no different than anybody else in the grand scheme of things. We’ve been donkey kicked a few times, yet we always seem to get up. That’s just kind of our nature.” The ability to adapt and come back stronger in these uncertain business times is evident across all divisions throughout the groundwater industry, making it the focal point in this state of the industry report.

Contractors Due to the economy and housing market, today’s water well contractors are looking for some ways to gain new customers. That’s all Denali Drilling has done since its early days as a small geotechnical operation conducting test holes, working on the Trans Alaska Pipeline

System, and providing crews and equipment to assist civil engineers with foundation design problems. Denali Drilling has kept pace with Alaska’s development by diversifying and providing the professional crews and equipment. Its services include geotechnical drilling, mineral exploration, large diameter borings, environmental drilling/sampling, monitoring well installation, water well drilling and developing, and piling/tieback installation. Since the company began, Denali Drilling has worked offshore on the Port of Anchorage expansion project, which could be completed in the next three to five years. During peak oil development times in Alaska, the company conducted seismic drilling with heli-portable drills. It recently came off a heli-portable project right outside Denali National Park and Preserve in the interior of Alaska. The oil industry has slowed down quite a bit though. “We work where we can,” says Pichler, who generally has a staff of 12 based on the workload, “so we’re involved with a mining company in southeast Alaska doing some environmental and geotechnical work for them.” In the lower 48, contractors face the same type of issues as Denali Drilling. Headquartered near Harrisburg, Pennsylvania, Eichelbergers Inc. has diversified its product and services as well as invested in people, buildings,

DIVERSIFY/continues on page 22 Water Well Journal December 2011 21/

DIVERSIFY/from page 21

Suppliers

and equipment to survive the recent economic challenges. Since 2003 it has grown from one office to four strategically located offices. It has grown from 70 to nearly 140 employees. Eichelbergers also has two subsidiary well drilling companies. Today’s mix of work has also changed dramatically since the early 1990s. The company has expanded to include a safety consulting service, geothermal turnkey services, solar and wind energy products and services, and most recently, exploratory mineral drilling. “Companies that survive these times will do so because of the strategies they implement today, not next month or next year,” says Jerry A. Rice, president and CEO of Eichelbergers, a 65-year-old drilling company in Mechanicsburg, Pennsylvania. “Eichelbergers prepared its first three-year strategic plan in 2003 and has updated it at least three times since. While the management team concluded that increasing or maintaining revenues were important, our overriding strategy is to tightly control our expenses. One can have record revenues, but if you don’t control your costs, it won’t be long until you’re out of business.” In the early and mid 2000s, drilling companies survived and thrived due to the housing and building boom. Geothermal opportunities then came and are still present, and now the Marcellus shale—a unit of marine sedimentary rock found in eastern North America that is the second-largest gas field in the world—in Pennsylvania and Ohio provides another opportunity for drilling companies. “You need to create a business that will put your business out of business,” Rice explains. “Put another way, one needs to turn their weaknesses into their strengths. “Survival will be accomplished by being proactive and responsive to the changes in the marketplace. Balancing your resources and capital to achieve success is part of this process. Having excellent relationships with your banker, insurance company, attorney, accountant, vendors, and most of all your employees is tantamount for success in today’s volatile economic climate.”

Like water well contractors, suppliers are trying to grow and expand. In the southeast region, operating exclusively in the residential water well market is not a good business model and diversification is almost imperative. Once solely a water well supply house, GPM of Alabama in Birmingham, Alabama—a supplier of well water pumps, pump supplies, accessories, drill bits, and water tanks—has entered the wastewater, irrigation, and mining industries. To serve Mississippi and western Tennessee, GPM of Alabama recently branched out by opening another location in Olive Branch, Mississippi. “We’re always looking for something different. We try to be more of a niche marketer,” says Gerry Rounsaville, president of GPM of Alabama who bought the company with his wife, Janice, four years ago. He employs a staff of 10 who have 10 to 20 years of experience. “We can’t go up against the big boys out there, so we try to sell our service and knowledge. We’ve got some really knowledgeable people who have been in the industry for years.” Rounsaville, who has worked in the groundwater industry for decades, says one of their largest competitors is irrigation distributors that have diversified in domestic pumps. This is just part of today’s business market. “It’s been a tough couple of years for us,” he says. “We’re always looking for new products, and I might be wrong, but I think that’s pretty much where growth is going to have to come from is in new products in our area.”

22/ December 2011 Water Well Journal

Manufacturers The water well video camera market has continued to develop with more products being introduced. Two growing companies are Well-Vu Inc. in Brainerd, Minnesota, and Marks Products Inc. in Williamsville, Virginia. With more than 80,000 units produced, Well-Vu has amassed a wealth of knowledge in the field. With six U.S. patents in place, the company’s flagship line of Aqua-Vu underwater cameras continues to lead the market it created. The company is dedicated to the water well video camera market, which has kept it busy for more than 10 years.

The National Ground Water Association provides a variety of resources to better equip owners on how to manage their business in the “Business Management” section of its Online Bookstore at www.NGWA.org. NGWA has the business owner in mind with its books, best suggested practices, cost calculators, and more. One of its diversifications was to add to its camera sales and existing camera customers. More than 40% of its customers have two Well-Vu cameras, and more than 20% have three, and about 8% have four or more cameras. “In attending major trade shows, we always have drillers come by with some type of different problem,” says Ray Roerick, sales manager for Well-Vu. “So, of course each problem is an opportunity for new business, but it’s also an opportunity to ‘back-sell’ to our existing customer base. Some of the examples of this, starting way back, were an on-screen display of footage counter that was incorporated into our system and was also available as an accessory to previous customers.” Marks Products, which was recently acquired by Allegheny Instruments Inc., designs, manufactures, and retails GeoVISION video systems. GeoVISION continues to focus on developing interchangeable cameras for use with portable systems that are designed to be effective in a variety of applications. “We continue to focus on top-of-theline video systems to meet a variety of needs,” says Cotten Brown, former plant manager at Marks Products who now heads Allegheny Instruments. “We are working very hard to keep up with the expanding market for innovative geological exploration.” WWJ

NGWA members can access free business materials in the “Tools of the trade” section under “Member exclusives” on www.NGWA.org. Everything from business marketing to growing your business to protecting your business is available at your fingertips. waterwelljournal.com

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The future of water is the same place it’s always been.

Introducing Goulds Water Technology. Our name may have changed, but our dedication to quality, reliability and service isn’t going anywhere. As Goulds Water Technology, we’ll provide the same unmatched breadth and depth of product offering for systems and applications expertise that you have come to expect from the Goulds name. We will continue delivering the most energy-efficient, eco-friendly products and systems in the marketplace, just as we have for the last 160 years. With the resources and expertise of our new parent company, Xylem, Goulds Water Technology will continue to lead the industry. Xylem is built upon ITT Corporation’s well-known water, fluid, flow control and analytics brands, and is a leading global provider of efficient and sustainable water technologies and applications. For more information visit Xyleminc.com/brands/gouldswatertechnology

Goulds Water Technology is a brand of Xylem, whose 12,000 employees are dedicated to addressing the most complex issues in the global water market. Circle card no. 16 Goulds is a registered trademark of Goulds Pumps, Inc. and is used under license. © 2011 Xylem Inc.

Strategies to Boost Your Business Part 3: Reevaluate your equipment.

s small business owners, sometimes we are just as attached to our equipment as we are to our children. We stay up nights and weekends to make sure they are getting the proper nutrition and that they come home safe from the job. We spend precious time away from our families nursing them back to health when they are sick. We use the equipment every day— and in turn, each piece of equipment has used its talents to help us bring in money for our family. Moreover, just like our human family members, there come times in our lives when we have to let our equipment go and become part of another family and perhaps help another family drilling business grow and prosper by doing a good job for them too. As our businesses grow and the dynamics change, it becomes necessary to reevaluate equipment and determine if it’s still doing the job we need it to, or if it needs to be sold and replaced with a more modern or cost-effective piece of equipment. Several factors determine whether we should keep our equipment or trade up. Like any business decision we make, evaluating equipment requires quite a bit of research.

Lana Straub, with a background in the legal and financial aspects of small business, is the office manager of Straub Corp., Stanton, Texas, an environmental and water well drilling firm owned and operated by her family for more than 50 years. She can be reached at Lana@StraubCorporation.com.

Twitter @WaterWellJournl

Fleet Audit When evaluating your equipment, you have to have a place to start. If you already keep meticulous records on your equipment, you already know what a fleet audit is. If not, a fleet audit is where you take a listing of all your fleet and go item by item and examine the vehicle from top to bottom and look for potential safety hazards and potential loss issues. If you have been using a fleet maintenance program, all your inventory records should be in one place and up to date. If you haven’t, the fleet audit task will be more difficult. But once you have completed the audit, all of your records will be up to date and in one spot for future use. When evaluating your equipment, you will ultimately focus on certain aspects of the equipment—its age, breakdown history, and parts availability. The purpose of the fleet audit is to paint a realistic picture of the current state of your equipment inventory. When looking at your equipment, remember to differentiate between assets you lease versus assets you own.

Equipment Age If you are in the family business and you inherited your business from mom and dad, you might have some equipment in your fleet that is starting to age. Even if you started your business on your own, you still probably have equipment in your fleet that’s more than 10 years old. I know drilling rigs and pump trucks can last forever when they are well maintained and will do the job the same as a new piece of equipment. However, the older the equipment, the

By Lana Straub more issues can arise. Parts replacement, upkeep costs, and safety issues all come to the forefront.

Upkeep Costs Owning drilling equipment is an expensive business. If you break a fan belt on a pickup, it may cost only about $50 to $100. That same part on a drilling rig is bigger and therefore the cost of the part is bigger—you might pay $500 to $1000 for a simple fan belt. Costs of simple maintenance procedures can run in the thousands per month for each rig you own. When the equipment begins to age, maintenance costs can also increase. New rigs are not cheap either. Before you trade in that old rig for a new one, do some research on the cost of consumables, and make sure you are ready to take on whatever change in upkeep costs you might experience.

Parts Replacement Availability and Cost One of the most dreaded phone calls is the one that comes from the driller in the field calling in to report his rig is broken down. When this happens in our office, everyone switches to fix-it mode. One of the drillers takes another rig to the field. The drilling manager has a wrecker sent for the broken vehicle. Our shop supervisor begins to hunt down parts. All of these people are in motion within an hour of the phone call. The problem that comes with older rigs and equipment is that replacement parts are not always readily available. If they are available, they might be more expensive than you expect them to be.

BUSINESS/continues on page 26 Water Well Journal December 2011 25/

BUSINESS/from page 25 It helps to keep a check on parts availability with your supplier so that you know you can lay your hands on needed parts when you need them. Also, if you have a part that seems to wear out more than most, it might not hurt to keep an extra one on hand if it’s not too cost prohibitive.

Current Appraisal Value In September 2010, Water Well Journal dedicated an entire article to the importance of knowing the current appraised value of your equipment. We also covered the best methods to obtain a fair and proper appraisal. A key point from that article is to properly prepare for the appraiser so that you can get the highest values for your property and can get the best return on investment for each dollar you spend on hiring a skilled professional to give you a proper and fair appraisal. Mark Hockaday, owner of Hockaday’s Heavy Equipment Appraisals and Henry Manufacturing Co. Equipment Sales, tells us in that article how we should prepare for an appraisal.

“Have equipment cleaned and in one location if possible.” In gathering any pertinent maintenance records, he says, “Have the hours, serial number, and year. Have the original invoice showing what you paid for equipment and any service records if available. Pictures on file are also helpful to the appraiser.”

Safety Issues Safety issues are at the forefront of business management today. If you work business to business, you are familiar with “Safety Alerts” and “Safety Advisories” that come down the pike from the Occupational Safety and Health Administration and from safety managers of various companies. If a drilling company somewhere across the country has a safety issue, it will ultimately affect your bottom line because you will most likely have to make a change to your safety policies to make sure the same kind of incident or accident doesn’t happen in your business. Sometimes these changes don’t make sense because perhaps the incident happened on an auger rig and all you run are air rotary rigs. However, your customer doesn’t know the difference. A drilling rig is a drilling rig to them and if the incident occurred, you will make changes to prevent it from happening to you.

Personnel Training Issues When making equipment decisions, personnel training issues should always come to mind. If you don’t have a training manual that you have made for working with each piece of your equipment, you should think about making one. Employees use and interact with your equipment on a daily basis, whether they are 26/ December 2011 Water Well Journal

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working behind it while they are drilling or are cleaning it and maintaining it between jobs. Employees need to understand the equipment because errors they make can cost you money. When reevaluating your equipment, check to see if you have maintenance manuals and procedure guides for working on the equipment. Also, think about what type of retraining would have to be done if you purchased new equipment. Each of these items should be factors in your decision-making process.

Customer Preference One of the most difficult aspects of owning your own business is customer relationships. I have oftentimes referred to the relationship between a contractor and a customer as something similar to a dating relationship. You have to keep your customer happy and sometimes they can be very fickle. They can change their mind about aspects of your business for no reason at all. I have seen this happen repeatedly where equipment is concerned. A customer uses you for years and suddenly one day decides your current equipment is old and antiquated. Your customer is a good customer and you want to keep them happy, so you trade in your older equipment for something newer and more modern. Six months after you purchase your new equipment, your customer tells you they’re leaving you for another contractor because they don’t like how the new equipment works, or because you have been forced to up your prices slightly due to the change in equipment costs. They apologize and tell you you’ll find a better customer somewhere else. Sound familiar? Before you make changes to your fleet based on customer preference, do your research and make sure it is a business decision you can live with long after your customer is gone. Think about all of these suggestions as you take a second look at your equipment at this time of year. Decisions we make in our business determine how stable our family’s future will be. When we take time to research prior to making those decisions, we have a road map that helps us to navigate the rocky waters of business more smoothly. WWJ waterwelljournal.com

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By Kevin McCray, CAE

2010 U.S. Water Well Market in Review The recession continues to affect the industry.

he water well industry continues to struggle mightily because of the recession, at least as far as manufacturer product shipments indicate. The National Ground Water Association has examined 2010 Current Industrial Reports produced by the U.S. Census for three product categories. Shipments of domestic water systems including their drivers are the only bright spot in the market, but there is no shine on the numbers. Pump shipments rose to 1.48 million in 2010, a barely perceptible increase of 0.15% from 2009’s 1,481,170 units. Their combined value, $261.9 million, was even better at 2.5% higher than in 2009. But for perspective, the average value per pump, $176.54, was 5% less than in 2001, the largest recorded year for domestic water system shipments. However, nonsubmersible pumps (jets) were 64% of the market in 2010, compared to just 44.6% in 2001. Nonsubmersible domestic water systems averaged $156.37 per unit, while submersible pumps up to 5 hp averaged $219.10. For the first time since 1985, the federal government did not disclose the number of submersible pumps by more specific horsepower ranges, instead lumping them all in a single category of up to 5 hp. This is typically because there are too few reporting manufacturers to disclose their numbers without exposing what might be considered proprietary market share information.

Kevin McCray, CAE, is the executive director of the National Ground Water Association. He can be reached at kmccray@ngwa.org.

28/ December 2011 Water Well Journal

Of the survey respondents, 73% said they participated in some form in the geothermal heat pump market segment.

Drilling Machines Still Down Production in 2010 of portable drilling machines declined for the sixth consecutive year, falling 44% from 2009’s 207 units to just 115 in 2010. The 115 is the fewest reported by U.S. producers since at least 1993. For additional perspective, the water well industry was in a difficult market in the early 1980s as well. Rig shipments in 1983, for the same two categories reported for 2010, totaled 355 units, some 209% greater than in 2010. Again in 2010, the federal government did not disclose shipment numbers for the two smallest pullback capacity categories—up to 14,999 pounds and 15,000 to 59,999 pounds. The reason once again was there were too few reporting producers to publish numbers without risking exposing proprietary market share data. The smallest category has not been reported since 2004.

Understanding Geothermal Market Ground and groundwater source heat pump shipments, a touted diversification opportunity for water well contracting firms, were not reported at all for the first time since 1999. Apparently too few manufacturers reported product shipments and therefore the federal gov-

ernment will not disclose unit shipments from those who did report in order to protect those producers’ proprietary data. The challenge in understanding the scope of the geothermal heat pump systems market is compounded by the Energy Information Administration of the U.S. Department of Energy announcing early in 2011 that it would not be releasing its own distinct geothermal heat pump market data report because of the constraints on the federal budget. During the summer of 2011, NGWA conducted a survey among drilling firms to ask about their level of involvement in geothermal heat pump installation. The survey was informal and the results are not statistically valid (Table 1). Surveying contractors at the peak of the field work season is problematic. Some 892 firms were contacted. Of these, 63 responded to the survey, either partially or fully—a response rate of just 7%. Of the respondents, 73% said they participated in some form in the geothermal heat pump market segment. Among those who said they were not participating, 43% said they did anticipate entering the market sometime before July 2013. While not all participants in the geothermal market answered the question, among those that did, 94% indicated single-family residences were a segment they had participated in, while only 50% had done multi-family housing, and 62% said they had done commercial and public building projects. For single-family residences, 85% of the respondents said that between July 2010 and July 2011 they had installed closed loop wells, but somewhat surprisingly, slightly more than 50% said waterwelljournal.com

Table 1 Single-family residential market segment

Commercial market segment

Conduct thermal conductivity testing and/or other analyses before construction

17.7%

38.2%

Design

50.0%

20.6%

Drill the borehole

85.3%

64.7%

Install the loop tubing into the borehole

82.4%

64.7%

Grout the loop well

73.5%

58.8%

Connect the loop tubing and manifolds

64.7%

38.2%

Test loop and headers

58.8%

35.3%

Flush/purge

58.8%

35.3%

Add loop fluids

55.9%

35.3%

Pressurize the loop

61.8%

35.3%

Install the heat exchanger

35.3%

11.8%

Service

they had also installed open loop and standing column systems. For commercial projects, closed loops were again at 85%, but the others dropped to closer to 40%. Perhaps not as a surprise, 85% of the respondents say they do the drilling on single-family residence geothermal

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projects, but the number does drop to 65% doing drilling for the commercial market segment. Members of the National Ground Water Association may receive a free Microsoft Excel spreadsheet summarizing portable drilling machine shipments, domestic water systems shipments, or

Circle card no. 8

ground and groundwater source heat pumps and their dollar values. To request a copy, members can e-mail the author at kmccray@ngwa.org. Additional groundwater market details are available from NGWA, including: ● ●

● ●

●

U.S. Ground Water Industry Market Backgrounder, 2011, NGWA Press Trends in the United States Marketplace for Individually Owned Private Water Wells, 1999, National Ground Water Research and Educational Foundation Ground Water Contracting Industry Survey, 2003, NGWA Press Spreadsheet summary of U.S. groundwater use, by state and end market segment, 1970 to 2005, National Ground Water Association Spreadsheet summary of U.S. irrigation well market, National Ground Water Association Spreadsheet summary of annual water well construction since 1980, by end market segment and state, National Ground Water Association. WWJ

Water Well Journal December 2011 29/

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It’s Not Personal Find out the do’s (and a few don’ts) of building a social media presence for your business.

ith 800 million active users and counting, Facebook is larger than the populations of most countries. In fact, it would be the third largest country in the world—behind only China and India. Social networking is one of the fastest growing ways to communicate and it’s not just teenagers and twentysomethings anymore. In fact, according to Pew Research, social networking site usage grew 88% among Internet users ages 55 to 64 between April 2009 and May 2010. “Social media is something a lot of industries—including our industry— are just beginning to wake up to,” says Tammy Davis, director of corporate communications for Franklin Electric in Bluffton, Indiana. “People might not use it regularly and they don’t use them that much for business, but more and more people are becoming familiar with these tools.” Your employees, current and potential customers, and even companies you Jennifer Strawn was the associate editor of Water Well Journal from 2004 to 2007. She is currently in the internal communications department at Nationwide Insurance in Columbus, Ohio. She can be reached at strawnj2 @gmail.com.

Twitter @WaterWellJournl

“A fair amount of people in the industry who may not have a voice today are using different social media outlets. This is a way to catch these people.” buy products from are participating. Are you? Whether you’re looking for more Facebook “likes” or how to make the most of your tweets, here are a few simple ways to take advantage of what social media offers you and your business.

Start with a strategy Thinking of starting a Facebook page for your company or opening a Twitter account? Debra Jasper, a social media consultant based in Columbus, Ohio, suggests you start with a well-defined strategy. Decide what audience you want to reach and post information that’s most beneficial to them, she says. If you’re looking to attract current and potential customers, the information you post would be different from what you might post if you’re looking to network with other groundwater contractors. Customers might be looking for well maintenance tips, whereas col-

By Jennifer Strawn

leagues in the industry might be most interested in the details of your last job. “You need to have a good feel for who you’re trying to reach,” Davis says. Davis, who handles Franklin Electric’s social media efforts, says Franklin Electric’s strategy is to connect with the water systems industry and show the faces behind the company. In addition to posts about its products, Franklin Electric regularly recognizes its employees by posting about the great things they’ve accomplished both inside and outside of the industry. “One of my goals is to show Franklin Electric isn’t just a faceless manufacturing company. We’ve got a lot of smart, interesting people here who are experts in their own areas,” she says. Augie Guardino, general manager of Guardino Well Drilling Inc. in Morgan Hill, California, says he uses Facebook to help advertise his company and network with other groundwater contractors across the country. His company regularly posts about recent jobs and shares links of interest to other contractors. “What you want to do is provide the information that’s relevant and interactive,” Jasper adds. “You want to be informal, friendly, informal, and casual.”

SOCIAL MEDIA/continues on page 32 Water Well Journal December 2011 31/

SOCIAL MEDIA/from page 31 Promote your efforts If you build it, they will come, right? Wrong, Jasper says. In order to get people to like your Facebook page, follow you on Twitter, or even read your blog, you have to promote it. “One of the simplest strategies is to put a link to your Facebook page or your Twitter feed at the bottom of your signature line in your e-mail,” Jasper says. “I probably send out 100 to 150 e-mails every day. That’s a great way for me to make sure everyone that I’m interacting with every day knows how to follow me on Twitter, or find me on Facebook.” Add the links to your social media accounts to your Web site and to your business cards, company’s letterhead, or advertisements. Basically, you want to be most visible to the people you’re hoping to attract. On Twitter, Davis says you can promote yourself by retweeting the tweets of others that you find interesting or relevant. These interactions are going to

give visibility to your account because people who are retweeting the information and their followers will see you. “In order to get people to look at you, you have to look at them,” Davis says. It also gives credit to great things others are doing, Jasper says. Then, they’ll remember to give you credit for the great things you’re doing. Guardino also promotes his page through community outreach. He says he increases the visibility of his company’s Facebook page by sharing content from the local chamber of commerce or by linking to other relevant pages.

Share regularly, but don’t add clutter In determining a social media strategy, you should also decide how much time you have to commit to it, Davis advises. “If this is something you think is cool, do for a week, and then drop off, you might as well not do it at all,” Davis says. “On the other hand, if it’s something you can commit to doing regularly, it’s worth it.”

Finding the right balance of what and how much to share with your friends, “likers,” and followers can be tricky. “You want to have a schedule people can count on, and you don’t want to post so infrequently that you lose people,” Davis says. On the other hand, if you’re clogging people’s news feeds with too much information, it could backfire, she adds. “I don’t think anyone really wants to read that much information from any one person. After a while it stops becoming information and just becomes junk mail,” she says. And, you don’t want to just broadcast information just to put something out there, Jasper warns. It should be relevant. And if you’re not sure what people want to see from you—ask them, she adds. You want to keep it professional and business-focused in some way. For example, rather than just sharing a weather report, Guardino’s company relates it back to groundwater by reminding people to make sure their pipes are wrapped when it’s going to freeze or by cautioning customers that running air conditioning units and electrical pumps

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32/ December 2011 Water Well Journal

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simultaneously during a period of hot weather could “trip” a breaker and generate a service call. Also, remember that anything you put out in the public space is public and can’t be taken back easily, Davis says. “You need to be very careful about being very negative or caustic. If you’re complaining about something, you can’t reel that back in,” she says. “Just be very careful about what you put out there because you can’t take it back. That’s your personal brand or your company’s brand and you’re going to affect one of those two or both.” You want to be casual, Jasper says, but don’t think casual means careless. Don’t put out information that’s so personal or informal that you wouldn’t want all of your customers to know about it. Jasper adds another simple piece of advice: “Do think twice and post once.”

Engage your followers and interact with them Social media is just that—it’s social. It’s about engaging your followers and interacting with them. On Facebook, Franklin Electric interacts with its customers by inviting them to post their own photos and stories about their experiences using Franklin Electric’s products. People don’t want to talk to logos, they want to talk to people, Jasper says. You need to ask questions, engage people, and get conversations going. “And you don’t just want to talk about yourself,” she says. “You want to have conversations with people. This is a two-way or a many-way space.” In terms of specific content, Jasper says if you’re looking to increase engagement with your Facebook page, consider posting photos. “People are more likely to click on a photo than they are to click on just a post,” she says. On Facebook, Guardino Well Drilling regularly posts photos from their job sites. A photo of a solar pump installation, for example, sparked a conversation about what kind of solar pumps Guardino prefers and the settings they are used in. Links also make good content. Guardino posts links to industry sites with helpful information. Franklin ElecTwitter @WaterWellJournl

tric also uses links to promote content on its Web site, blog, and more. Once you do get people interacting with you, don’t ignore the comments— good or bad, Jasper says. You want to respond quickly and thoughtfully.

Don’t be discouraged by small numbers

working site, there are other social media tools, Davis says. Blogs and online forums are a great way to network with other groundwater contractors and learn from other professionals, she says. They can be great resources when you’re looking for information and opinions. “When you’re out working in the field all day, you may not have the opportunity to call someone up. But in the evenings or on weekends when you’re home, you can log on to a forum or blog and ask a question and get an answer,” Davis says. The thing to remember about all social media, Davis says, is that you don’t have to be involved in all of it at once. “I wish people weren’t so scared of the term social media and see it as opportunity and access to more information and interaction,” Davis says. Still quite not ready for your company to create a Facebook page or Twitter account? That’s okay too, Davis says. “You don’t have to produce content to be involved,” she adds. “Just be aware there’s a lot of good stuff out there and be on the lookout for it.” WWJ

It’s easy to get wrapped up in the number of followers you have, but bigger isn’t always better. “People do get caught up in the fact that viral videos have a million views or more,” Jasper says. “But you may not need to reach anywhere near those kinds of numbers.” Davis admits Franklin Electric’s following on its Facebook page and Twitter feed isn’t breaking any records. Still, that’s not a reason to forgo social media altogether. “A fair amount of people in the industry who may not have a voice today are using different social media outlets,” she says. “This is a way to catch these people and bring them up through the industry and help them learn about Franklin Electric in a comfortable way with them. Someday these are going to be the business leaders.” In short, Davis sees social media as just another way for people to find Franklin Electric who might not find them any other way. Just remember, Jasper says, there’s power in small numbers. “It’s often more important to have 200 highly engaged • Portable, Truck or Trailer mounted. and influential • Retrofit compatible with Laval and most geophysical people with you logging winches. rather than 2000 • Full repair service and spare parts for CCV, Boretech, Wellcam and Laval cameras and controllers. or 200,000 people • Forward and 360 degree side wall viewing color cameras. who aren’t engaged • Depths to 5,000 feet. with you.”

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Water Well Journal December 2011 33/

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Providing Water to Those in Need University of Delaware group engineers a water system for village in Cameroon. By Rebecca VanderMeulen

ust five years ago, the 3000 people who live in and near the village of Bakang in the West African nation of Cameroon drank and cooked with water from hand-dug wells and nearby streams. These supplies emptied during dry months. When water was available for women and children to fetch, it was contaminated with parasites and pathogenic bacteria. Diseases including cholera, typhoid fever, and dysentery were common. The dire situation began to change in 2006 after Olivia Mukam, whose father is mayor of this locality, headed to Johns Hopkins University. She approached the Engineers Without Borders club on campus about providing clean water for Bakang. That chapter was busy with other projects, though, so Mukam was sent to a new chapter at the University of Delaware, about an hour’s drive northwest of the Johns Hopkins campus. Delaware faculty advisor Steven Dentel, Ph.D., PE, DEE, and the stuRebecca VanderMeulen is a freelance writer living in southeastern Pennsylvania.

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“They burst into applause when we told them this is how much water we thought we could provide them.”

Engineering Without Borders team members from the University of Delaware and Bakang residents work together to build a ferro-cement water storage reservoir.

dents in Engineers Without Borders didn’t anticipate the challenges they would face while bringing potable water to Bakang, a hilly area where most people live on less than a dollar a day, raising crops such as maize and plantains to feed their families. The village has hilly topography and lacks electricity. “If we had known the time, effort, and cost involved, we would have said, ‘This is impossible. Let’s find something more feasible,’” says Dentel, a professor of environmental engineering.

Bakang’s needs and the resources that were available to provide potable water. Samantha Sagett, who graduated from Delaware in 2009 with an undergraduate degree in environmental engineering, recalls feeling the residents’ hopes during that first trip. “It was a matter of identifying what the problems were,” Sagett says. “Once we got there, it was like we were making a promise to do something.” Partnering with residents was imperative. Emmanuel Mukam, mayor of the French-speaking Bamandjou region that includes Bakang, provided local expertise along with his background as a civil engineer who runs a construction firm called Cacoco-BTP. The village also has a well-respected chief, who is chosen by a council, who holds decision-making power.

Assessing the Community Dentel and five students flew to Cameroon in May 2007 for the first of a series of twice-yearly trips scheduled during breaks in the University of Delaware academic calendar. The idea was not to start building a new water system right away, but to assess

PROVIDING WATER/continues on page 36 Water Well Journal December 2011 35/

Engineering Without Borders team members from the University of Delaware evaluate hand-dug wells for water quality and quantity.

PROVIDING WATER/from page 35 Additionally, the village and the Delaware team organized a committee of residents specifically for consultation on the water system. The committee intentionally included equal numbers of men and women because of the genders’

A storage tank next to a well drilled by a team from the University of Delaware provides water for nearby residents as well as for the higher-elevation ferro-cement reservoir.

different roles in their households. “Women are the ones who do the washing and the cooking,” Dentel explains. “They are the ones who make sure the children get the water.” Making so much effort to include locals had another important purpose. To give the people of Bakang a sense of

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ownership over their new water system. If the residents didn’t feel as if the system belonged to them, it would certainly fall into disrepair. Dentel and the students didn’t intend to complete any work on local water supplies during their first trip. However, while completing preliminary studies, they found a hand-dug well with a malfunctioning hand pump. The well was repaired with about $120 and supplies from a city about an hour’s travel from Bakang. Sagett, now an environmental engineer with Golder Associates in Mount Laurel, New Jersey, remembers feeling gratified when she saw clear water flowing. Besides opening up a source of clean water, that repair did another thing—it erased local skepticism. “People realized that we were capable of doing this,” Dentel says.

Designing the System After that first trip, the team designed a system based around a central storage tank near the village school, which is on top of the community’s highest hill. The frame of the 5283-gallon tank was constructed with a combination of rebar and chicken wire and the tank itself was made of ferro-cement. The idea was to pump water from strategic locations around the village into the reservoir, where gravity would then deliver the water downhill to tap stands where residents could access it for their homes. The well that the team repaired in the spring of 2007 was built into the new system because it provided clean water with no traces of bacteria. Two hydrologists—one from America and one from Cameroon—determined the best locations to drill two more wells. They would be drilled between 160 and 200 feet deep and produce as much as 400 gallons per hour. Pumps would feed the water into 2-inch polyethylene pipes that flowed into the storage tank. One-inch or 1½-inch pipes would then carry water from the reservoir to six tap stands located throughout the community. Bakang residents on the committee set up for the project voted on where they would be built. Gravity and calculated losses of pressure limited where the tap stands could be installed. They also needed to be built in places

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that were accessible to the highest number of people. “If you’re more than 1000 meters from a water source, that means you’re not going to use it habitually,” Dentel explains. “You’re going to get it from the nearest creek.” Since Bakang has no electricity, the entire system would be powered with solar panels. Even though the wells would only work at full capacity around noon, the sun would provide a free source of energy and the panels would last for decades. To compensate for this, a total of eight plastic storage tanks, each with a capacity of 260 gallons, would be added next to the wells. The team estimated the new water system would be able to provide each resident with 2.6 gallons per day. That is considered a meager supply for most in the United States, but in Bakang it would allow for a greater quality of life. “They burst into applause when we told them this is how much water we thought we could provide them,” Dentel recalls. Work on the system began in June 2008 with the installation of one solarpowered borehole well. It has continued ever since during two-week trips from Delaware to Bakang twice a year. However, the students and their advisor have not completed the work on their own. Emmanuel Mukam used his contacts within the construction industry to secure contractors to drill the wells and local workers were hired to dig ditches to install the pipes. The residents’ committee opted to pay them with a one-time tax of roughly $1.50 per man and 50¢ per woman— a huge sum for many locals. Families with more means were charged higher taxes. A Peace Corps volunteer in a nearby community served as a liaison between the two continents. Other funding for the project was secured through grants and fundraising at the University of Delaware. Those who traveled to Cameroon paid their own airfare of about $1700 per person.

Finishing the Job The Bakang storage reservoir has been built since 2008. The wells have been drilled and five tap stands installed. Dentel expects the team to make

University of Delaware students and a Bakang resident install a pump into a well. The base for a hand pump was included for temporary replacement by a backup hand pump in the event of failure.

one more trip to Bakang for the purpose of construction. Another tap stand is needed and one well does not yet feed water into the storage tank, so a pump will be added. Additional solar panels will be installed to run these parts of the system as well. Even when the entire infrastructure is complete, it won’t be accessible to Bakang’s more remote homes. For that purpose, the team constructed household-sized sand filters that are essentially concrete boxes filled with sand. Water trickles through the sand, and pipes pump toward a spigot. Locals learned how to build the filter boxes themselves and were initially paid about $5 to use them so other residents could be convinced that they worked. After the water system is finished, Delaware team members plan to make follow-up visits to Bakang to see how well everything works. “This is not just installing wells,” Dentel says. Emmanuel Mukam is impressed with what has been built so far. In fact, if the system is successful he says it might become a model for providing potable water for other rural communities in Cameroon. WWJ

Water Well Journal December 2011 37/

By Ed Butts, PE, CPI

Groundwater Treatment Part 3(b): Disinfection—Ozone and UV

e outlined chlorination as one of the first and most basic methods used for disinfection of potable groundwater supplies last month. We will now expand upon this topic with a discussion on the use of a few alternative methods of groundwater disinfection, specifically ozone and ultraviolet (UV) lamps. There are obviously several other alternative methods that could be implemented, such as chlorine dioxide and potassium permanganate. However, ozone and UV are usually considered the primary frontline alternative methods to the use of chlorination and generally represent the most common alternate choices based on available current technology.

Ozone The first practical use of ozone for potable water treatment was in 1893 in the Netherlands. Although its use was fairly widespread throughout Europe, acceptance in the United States was much slower. There are currently more than 300 water treatment plants in the U.S. using ozone as a primary or secondary method of treatment, with the majority of the plants sized at or below 1 mgd in capacity. Ozone reflects a somewhat flexible method of water treatment because it Ed Butts, PE, CPI, is the chief engineer at 4B Engineering & Consulting, Salem, Oregon. He has more than 35 years experience in the water well business, specializing in engineering and business management. He can be reached at epbpe@juno.com.

38/ December 2011 Water Well Journal

UV treatment is essentially instantaneous. can be used as an oxidant or disinfectant as well as for various non-disinfectant uses, such as color removal or taste and odor control. In fact, since the implementation of the Surface Water Treatment Rule and control of disinfectant byproducts, the use of ozone as a primary disinfectant has grown considerably in the United States. Ozone exists as a colorless gas at room temperature and has a noticeable and pungent odor that is readily detectable at concentrations as low as .02 to .05 mg/L (by volume). It is a powerful oxidant, second only to a hydroxyl free radical among chemicals commonly used for water treatment. Due to its relative instability, it is usually generated at the point of application for use in water treatment and is generally formed by combining an oxygen atom (O) with an oxygen molecule (O2) to create the common form of ozone (O3). Ozone is used in groundwater treatment for a multitude of purposes, which include: ●

Disinfection of drinking water. Ozone is able to achieve disinfection with less contact time and concentration than chlorine. However, it can only be used as a primary disinfection since it cannot maintain a residual in the distribution system. Therefore, in order to use it in a potable water system it must be combined with another disinfectant, such as chlorine or chlorine dioxide, to

●

provide the required residual. Oxidation of many common groundwater contaminants including iron, manganese, and hydrogen sulfide. Ozone easily oxidizes iron and manganese by converting the ferrous (2+) form of iron into a ferric (3+) state and converting manganese from a 2+ state to a 4+ state. The two oxidized forms will revert to ferric hydroxide and manganese hydroxide. The required dose of ozone needed to perform these conversions is somewhat like chlorine because the doses are dependent on pH and temperature. However, the dose required for oxidation is 0.43 mg/L per milligram of iron and 0.88 mg/L per milligram of manganese. Just as with chlorine, iron readily oxidizes at a range between 6 to 9 pH, while manganese oxidizes best at a pH around 8. Oxidation of organic microcontaminants including taste and odor-causing compounds, phenolic compounds, and some pesticides. Ozone is often used to destroy various taste and odor-causing compounds since many of these are otherwise resistant to other forms of oxidation. Research has shown that an ozone dosage of between 2.5 to 2.7 mg/L with a contact time of 10 minutes significantly reduces taste and odors in the waters so tested. Organic macro-contaminants including color removal, disinfection byproduct precursor control, and other organic contaminants. Ozone is effective at oxidizing many organic contaminants common to groundwater supplies. However, a pilot study waterwelljournal.com

Table 1.

or adequate duration should be employed to verify the results before embarking on a full-scale system.

Summary Ozone is a powerful disinfectant and oxidant. However, it is volatile and cannot be stored for any long period of time and must be produced and injected upon demand. Due to its inability to provide a chemical residual in a distribution system, ozone use is limited to a primary disinfectant and an additional disinfectant like chlorine must be added to provide the needed residual in the water system.

Ultraviolet Technology Ultraviolet light is a form of invisible radiation within the range of the solar spectrum. UV is similar to the wavelengths that are produced by visible light, but are much shorter. Ultraviolet light (electromagnetic radiation) covers an enormous range of wavelengths and energy—from the very Twitter @WaterWellJournl

weak, such as long radio waves that are many miles in length, to the extremely powerful X-rays and gamma-rays with wavelengths that are only tiny fractions of a micron in size. The size of the wave is inversely proportional to the energy it carries, which means that a light with smaller wavelengths can do more damage than one with a larger wavelength. The visible portion of the spectrum has wavelengths that range from about 0.40 μm (micron) or 400 nm (nanometers) for violet light to about 0.77 μm or 770 nm for red light. Light with wavelengths shorter than violet (but with greater energy) is referred to as ultraviolet, and light with wavelengths longer than red is infrared. And while a visible light can give you a suntan or sunburn, UV light can result in terrible burns and even blindness. UV light with a wavelength near 0.254 μm or 254 nm is able to produce resonance effects in the DNA of living cells, causing disruption within the cell and leading to its inability to reproduce and cell death, which makes UV irradia-

tion useful and effective as a method of disinfection for potable water. The energy required for this effect is measured in watts (specifically, rated in microwatts per square centimeter, or μW/cm2), and the total required dosage is then the wattage multiplied by the time period, or μW × seconds/cm2 = μWsec/cm2. Thus, a standard UV bulb that delivers 3800 μW/cm2 will produce a dosage of 38,000 μWsec/cm2 after 10 seconds of exposure. Coincidentally, that is the minimum UV dosage required to meet the National Sanitation Foundation International Standard for Class A purification of raw waters that may contain pathogenic bacteria and viruses. However, a lesser standard of 16,000 μWsec/cm2 can also be NSF certified for controlling bacterial regrowth in the pipes of distribution systems in which the water has already been disinfected, and only nonpathogenic organisms are present. Recently, many UV systems have received NSF certification for up to 2 to 4 log (99%–99.99%) deactivation of various protozoan cysts and oocysts, such as giardia lamblia and cryptosporidium (see Table 1). However, many of the standard UV systems are still not powerful enough to kill these cysts, oocysts, and the larger parasites, so these may still require some method of physical removal, such as filtration.

Advantages of UV Treatment ●

●

Treatment is essentially instantaneous. Therefore, it is not difficult to provide a 10-second contact time within a properly designed UV system at a modest cost. The process is entirely electrical with no chemicals used or needed and no moving parts to break down, so the system is relatively simple in design and maintenance. Because the process is entirely electrical in operation, fail-safe and protection measures are relatively easy to incorporate. When properly applied, the disinfection efficacy against coliform bacteria and other parasites, including giardia and cryptosporidium, is quite high.

YOUR BUSINESS/continues on page 40 Water Well Journal December 2011 39/

nonetheless required for many potable water systems. A complete â&#x2014;? With a few exceptions, the process is treatment system is not necessarily essentially neutral against the effects inexpensive. of pH and other physical and chemiâ&#x2014;? Treated water should be kept in the cal water concerns. Therefore, potenâ&#x2014;? dark for no less than 30 minutes betial interaction considerations to cause ordinary sunlight has the abilguard against chemical changes in ity to activate repair enzymes found the water are not usually required. in many common types of bacteria, and as many as 67% of the bacteria Disadvantages of UV Treatment previously killed may be revived â&#x2014;? Just as with ozone, there is no residafter only a momentâ&#x20AC;&#x2122;s exposure to ual activity after UV treatment to sunlight. â&#x2014;? protect the water against subsequent â&#x2014;? There is a special design problem contamination. The overall system with smaller systems intended for intermittent use because cold lamps require a minimum warm-up period in order to achieve peak efficiency. However, operating the system intermittently can damage the lamp, and leaving it on all the time can heat the water and stimulate the growth of the few organisms that survive, so special consideration must often be implemented for these types of systems. â&#x2014;? UV treatment must not be used in recirculating water systems because that method of treatment can produce a â&#x20AC;&#x153;super-strainâ&#x20AC;? of UV-resistant bacteria that might be dangerous to health. â&#x2014;? UV light can be damaging to many types of plastics, so special shielding may be important. â&#x2014;? Water clarity (turbidity and suspended solids) is extremely important to prevent shielding of the UV light to the parasite, so pre-filtration for sand and suspended solids is often required. $0.130.* 4& 4 %0/ 5 )0% 8"5 & 3 â&#x2014;? Since the system operates on electriÂ&#x2021; 8QSDUDOOHOHG HIILFLHQF\ UHOLDELOLW\ DQG VXSSRUW cal power, remote systems from the water source may require a standby Â&#x2021; +RLVW FDSDFLW\ WR OEV $ V N D E R X W W K H Q H Z generator or uninterruptible power Â&#x2021; $LU FRPSUHVVRUV WR &)0 # SVLJ R Q D Q \ supply to maintain power to the unit Â&#x2021; (QKDQFHG SLSH KDQGOLQJ DQG RQ ERDUG VWRUDJH 7 5LJ or a method to shut down the incomÂ&#x2021; &HQWULIXJDO RU SLVWRQ W\SH PXG SXPSV ing water supply. Â&#x2021; $XWRPDWHG DLU DQG ELW FRQWURO DYDLODEOH design may be complicated by the need to place the UV process last in the treatment train or the need of another chemical, such as chlorine, to provide a system chemical residual. Routine maintenance to clean the optical (bulb) surfaces is mandatory. The protection system should be designed to turn the system off if and when the bulbs get dirty or the measured wavelength falls below a predetermined minimum level. Special meters for monitoring the wavelength and intensity of the UV light are often expensive, but

YOUR BUSINESS/from page 39

realize onLthis & D OO R Q H R I R X U D S S O L F DI W L R Qthere VisSmuch H F more LD O V WV WR G topic that could be shared. It is my hope, though, that I have at least provided you with a basic overview of the use of ozone and ultraviolet light in treating groundwater systems. Next month (not to mention next year), weâ&#x20AC;&#x2122;ll continue this series by discussing regulated contaminants. Until then, work safe and smart. WWJ

40/ December 2011 Water Well Journal

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By Jack Glass, CIH, CSP, QEP, CHMM

Creating an Effective Machine Guarding Program Nearly all amputations in the workplace are caused by machine guarding issues.

mployee exposure to unguarded or inadequately guarded machines is prevalent in many workplaces. In fact, workers who operate and maintain machinery suffer about 18,000 amputations, lacerations, crushing injuries, and abrasions— resulting in more than 800 deaths per year. Amputation is one of the most severe and crippling types of injuries in the workplace, and often results in permanent disability. Almost every amputation in the workplace is caused by machine guarding issues.

OSHA Compliance Because of the large number of amputations, in 2006 the Occupational Safety and Health Administration was compelled to create a National Emphasis Program on Amputations, indicating this injury is prevalent and extensive. As a consequence of the program, OSHA directs its compliance officers to specifically target industries with a higher occurrence of injuries in the hopes of reducing these injuries in the future. The program focused specifically on maJack Glass is the principal consultant for J Tyler Scientific Co. and has more than 20 years of experience as an environmental health consultant. He has consulted on toxic exposures, risk management, and indoor air quality. He is the past president of the New Jersey Industrial Hygiene Association and past chair of the American Industrial Hygiene Association Construction Committee.

42/ December 2011 Water Well Journal

The OSHA standard requires that all equipment has to be inspected for opportunities for injury. chine guarding in high-hazard industries, most of which were in manufacturing. There is an OSHA standard for machine guarding, but the biggest problem employers find is that the standard has no specific directions that describe specific guard attachments or methods. This is actually a good thing because it allows employers flexibility to design guards that provide the necessary protection while at the same time considering the specific task that they need the machine to accomplish. The OSHA standard requires that all equipment has to be inspected for opportunities for injury, and methods to avert the injury must be installed. This standard applies to large permanent equipment as well as hand tools. Most hand tools have manufacturer guards, but they’re only effective if they stay in place. It’s not uncommon, while inspecting a work site, to find the guards have been removed or disabled. A typical example is when a worker uses a circular saw that has a retractable blade guard, but is cutting on an angle closer to the edge, so the guard will not automatically retract. The worker tends to manually lift the guard out of place, requiring them to put their hand in front of the blade and holding it there, and so creating an even greater hazard.

Historically, employers have used training as one method to prevent injuries. Training is vital but is not adequate to fully comply with OSHA guarding requirements.

Types of Machine Guarding Guarding is required by OSHA for any machine where machine parts, functions, or processes may cause injury. One or more methods of machine guarding must be provided to protect the operator and other employees in the machine area from hazards such as those created by point of operation, ingoing nip points, rotating parts, flying chips, and sparks. Examples of guarding methods are barrier guards, two-hand tripping devices, and electronic safety devices. Whatever the safety system, it must have the ability to sustain a single failure or a single operating error and not cause injury to personnel from point of operation hazards.

Point of Operation Point of operation guarding tends to be quite challenging. It is the employer’s job to figure out how to put a barrier between the moving part and the employee’s hands while still allowing the employee’s hands to manipulate the material in an effective manner. OSHA specifies that a guard does not have to be created that prevents the employee from completing the assigned task. However, this does nothing to aid an employer in designing a safe system. waterwelljournal.com

For example, using a band saw to make circular cuts may require the removal of the blade guard in order to turn the wood and also require the employee to place their hands in close proximity to the moving blade. This is inherently a dangerous activity and one that many woodworkers have grown accustomed to. Familiarity with this hazard does not reduce the employerâ&#x20AC;&#x2122;s responsibility to guard the employee from injury. In this situation, a foot-activated power switch combined with a second pressure-sensitive cutoff bar may provide an adequate degree of safety since any contact with the blade would cause the employee to jerk, causing the blade to immediately stop. While significant lacerations and flesh wounds are still quite possible, the risk of amputation is greatly reduced. Other safety precautions taken in this type of situation include the use of protective gloves, good mentoring, and supervision.

Nip Points Nip points are any locations where a body part, clothing, or hair can be caught or drawn into the machinery.

Guarding Methods

Applications

Permanent barriers

When periodic access is not required

Removal barriers

When periodic access is required

Retractable shields

When point of operation requires flexibility

Removable shields

For variable work practices

Presence-sensing devices

For tasks requiring employee to work near the danger point

Two-handed actuators

To prevent employee from putting hands in dangerous area

Specially designed guard

When process is unique to an operation

Common examples include rotating gears and fan belts when they come in contact with their drive wheel. The most common correction for these hazards is to install sturdy covers over the top of moving parts. These covers adequately prevent employees from having anything drawn into that equipment. However, they tend to slow down maintenance activities on those parts. It is vital that all employees are trained to make sure these guards are put back into position as soon as maintenance activities are completed.

When the nip point is actually the point of operation, the use of laser sensing devices that would stop the machine if anything breaks are fairly common. The use of special tools or push blocks can keep the employeeâ&#x20AC;&#x2122;s hands a safe distance from the hazard.

Rotating Parts Like nip points, rotating parts have the ability to draw the worker in. This category generally includes a highspeed rotation capable of cutting or

SAFETY/continues on page 44

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Circle card no. 18

Water Well Journal December 2011 43/

SAFETY/from page 43 amputation upon contact. This includes rotating saws and cutting and grinding wheels. Generally, if the task requires a straight-on approach to the wheel, a retracting guard would be adequate. But if precise manipulation at a high-angle approach is needed, the guard may not operate as designed. Thus, a specially designed guard, in conjunction with adequate personal protective equipment and good training, is needed.

Creating a Good Machine Guarding Program The first step in designing a good program is a thorough audit of each and every piece of equipment in the process or operation. This audit should be conducted by someone who is not only familiar with the proper operation of the machine, but also knowledgeable about the specific work practices of the users. Simply identifying hazards based on the manufacturer’s design will not address the hazard. For instance, what about the employees who have developed “work-arounds” to make their job easier? Once this audit is complete, a comprehensive list of each potentially hazardous point should be made, and then one by one, a protection method must be decided for each one. Once machine guards are designed and installed, they must be continually maintained. In addition, all users must be thoroughly trained in the use and limitations of these guards. A proper machine guarding program can greatly reduce the number and severity of injuries employees may experience. They should be a vital part of every employer’s health and safety culture. WWJ

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Circle card no. 43

By William J. Lynott

Tax Time It’s never too early to begin preparing your 2011 federal income tax return.

he filing deadline for 2011 federal income taxes is not far off. You still have time to make sure you’ve done everything you can to keep Uncle Sam’s paws off as much of your money as possible. Earning money is tough enough, keeping it is even harder. Here are some last-minute ways to do that by reducing your 2011 income tax bill.

Save More for Retirement One of the most important tax-saving steps you can take is to contribute the maximum to your 401(k) or other taxdeferred retirement plan. If you haven’t done so, max out your retirement savings now by bringing your contribution up to the legal limit. For 2011, you may put as much as $16,500 into a 401(k), 403(b), or 457 plan. If you’re over age 50, you may add an additional $5500. Every dollar you contribute means you will pay less income tax. Except for Roth IRAs, all contributions to tax-deferred retirement plans are tax deductible in the tax year for which you make your contribution. Of course, many people are not in a position to contribute the legal maximum. If you can’t come up with the maximum, bump up your contribution as much as you possibly can. It may Bill Lynott is a management consultant, author, and lecturer who writes on business and financial topics for a number of publications. His book, Money: How to Make the Most of What You’ve Got, is available through any bookstore. You can reach him at wlynott@ cs.com or through his Web site: www.blynott. com.

46/ December 2011 Water Well Journal

Kids in College?

One of the most important tax-saving steps you can take is to contribute the maximum to your 401(k) or other tax-deferred retirement plan. seem painful now, but you’ll benefit greatly in the future. You must make your contributions no later than the time you file your 2011 return, and you may make deposits for 2011 only in accounts that you opened prior to December 31, 2011.

Don’t Forget Sales Taxes Did you make any large purchases in 2011? You still have a choice of deducting either your state and local income taxes or state and local sales taxes, but not both. If you live in a high tax state such as Ohio or Massachusetts, you’re probably better off continuing to take the deduction for state income and property taxes. However, for residents of states like Florida and Texas, which have no separate income tax, the sales tax deduction can significantly reduce federal taxable income. Can’t find your sales receipts? Not to worry. The IRS has developed tables that allow you to estimate, based on your gross income, how much state sales tax you probably paid. You’ll find the tables on the IRS Web site at www .irs.gov. Type “estimated state sales tax” in the search box.

If you’re dishing out big bucks for college tuition, you might be able to get some of them back. There are two education credits and a tuition deduction for which you may be eligible. A credit reduces the taxes you owe dollar for dollar. A deduction reduces the taxes you owe by a percentage of every dollar you deduct. For example, a $100 credit reduces your taxes by $100. A $100 deduction reduces your taxes by $100 times your tax bracket. That means if you’re in the 28% bracket, your $100 deduction will reduce what you owe by $28 ($100 × 0.28). The Hope Scholarship Credit is for taxpayers whose children (or themselves) are in their freshman or sophomore years in college. It offers a maximum tax credit of up to $1800 for 2011. The Lifetime Learning Credit offers the possibility of a credit of up to 20% of the first $10,000 in tuition you pay, for a maximum credit of $2000. If your income is too high to qualify for either the Hope or Lifetime credits, you may be eligible to take a tuition deduction. Details and earnings limitations on education deductions and credits are complex, so it’s best to check with your tax advisor to see if you are eligible. And don’t forget the Child Tax Credit that has been extended through 20112012. The Child Tax Credit allows you to claim a maximum $1000 per qualified child. Remember, a tax credit is a direct subtraction from your actual taxes owed, which is much more valuable than a deduction waterwelljournal.com

Often Overlooked Deductions Many easily overlooked miscellaneous expenses are deductible as long as they add up to at least 2% of your adjusted gross income. Grouping them together can help you meet the 2% threshold. Here are some miscellaneous items you may have overlooked. â&#x2014;? Tax Preparation Costs You may claim the cost of personal income tax preparation software or books as a miscellaneous deduction. If you hire a professional tax preparer to do your taxes, you may also be able to deduct the fee. â&#x2014;? Interest from Home Refinancing If you refinanced a mortgage and still have unamortized points left to deduct from an earlier refinancing, you can claim all the unamortized points from the earlier refinancing as deductible interest. â&#x2014;? Purchases Financed by Loans or Credit Cards If you made large purchases on your credit card or with a loan, donâ&#x20AC;&#x2122;t forget to deduct any interest costs involved. Use caution when taking advantage of miscellaneous deductions. Document everything. If the IRS decides to question any of your deductions, they will want to see pertinent receipts and statements.

Help from the IRS The IRS toll-free help lineâ&#x20AC;&#x201D;(800) 829-1040â&#x20AC;&#x201D;is available from 7 a.m. to 10 p.m. weekdays. Its Web site (www.irs.gov) has interactive tax aids, forms, and publications available for downloading. If youâ&#x20AC;&#x2122;re unable to complete your return on time, you may request an automatic extension to August 15. Form 4868 has details. There is also a special toll-free number for requesting an extension by phone. Call (888) 796-1074 before the regular filing deadline. An extension gives you extra time for filing only, not for paying any balance due. Interest will apply to any tax not paid by the April deadline, plus a late payment penalty if you pay less than 90% of the total tax on time.

taxes may be among the most profitable investments youâ&#x20AC;&#x2122;ll make this year. WWJ

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Information in this article is provided for educational and reference purposes only. It is not intended to provide specific advice or individual recommendations. Consult an accountant or tax advisor for advice regarding your particular situation.

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Water Well Journal December 2011 47/

By Ron Slee

Shaping Customers’ Opinions Lessons to be learned from a car dealership.

ast month we explored customer retention and the impact it has on profitability. We showed the frightening prospect of your customers leaving you to go somewhere else, a defection rate of 15% on your future. That left you with nearly 50% of your customers still with you after five years. We all admit there are instances where we make mistakes and cause problems for our customers. I understand we don’t want to make mistakes and we do everything in our power to avoid them, but let’s face it, we don’t succeed 100% of the time. We make mistakes. I believe how we handle mistakes or problems and recover from them is one of the critical few things we do. I believe your customer also understands that mistakes will be made, but that how you respond will make a more lasting impression than the mistake that caused the problem in the first place. I told you last month about Carl Sewell who operates a car dealership in Dallas, Texas. He is known, among other things, as the father of the Customer Service Index. He created it and operated his own “CSI” until the industry caught up with him. He also had time to author the innovative book, Customers for Life. He lives the customer retention mantra and believes it is more the service department than the sales department that creates the bonding with customers. Ron Slee is the founder of R.J. Slee & Associates in Rancho Mirage, California, a consulting firm that specializes in dealership operations. He also operates Quest Learning Centers, which provides training services specializing in product support, and Insight (M&R) Institute, which operates “Dealer Twenty” Groups. He can be reached at ron@rjslee.com.

48/ December 2011 Water Well Journal

Yet there will be difficulties, no matter how skilled your employees are and how effective your systems and processes may be. You will need to be able to recover from your mistakes every now and then.

Taking Cues from a Car Dealership For this recovery process, let’s review some of the things dealing with a car dealership has taught us. How often have you gone to a car or truck dealer to have your vehicle maintained or repaired? Did you make an appointment? Did you receive an e-mail notification of an upcoming service requirement or product recall? Right there is where many of us begin to see how our businesses are different. We simply don’t communicate as often or as effectively with our customers as we should or we could. How often do you communicate with your customers? Do you have their e-mail addresses? This is a different world we live in than the world of our parents. We have to adapt ourselves to the world of our children. Have you noticed when you arrive at the dealership how you are approached by a service writer? A pleasant and professional individual who will welcome you and begin a dialogue about what you would like to have done on your vehicle. It’s almost as if they are creating a personalized service just for you. After all, you decided to come to them to get something done. This example might leave many of you thinking it doesn’t apply to your business. In some cases, I will be the first one to agree with you. If that is the case, you will have to find the point in the relationship you have with your cus-

tomers where you can create a similar experience for them. Here is where the conditioning starts. Your goal should be like that of a car dealership: “We want to ensure that we provide you 100% satisfaction and so please let us know if there is anything we did that doesn’t stand up to that 100% satisfaction test.” The visit to service your vehicle continues with the service department doing the work necessary as a result of the “interview” with you on your vehicle. Once the work is complete, they again engage with you and tell you they want to know if there was anything that didn’t meet your complete satisfaction. And then afterward you will receive a call from the service manager repeating the 100% satisfaction goal. But this time there is a difference. This time you will be told that a call will come from the dealership manufacturer who will be checking to see how the dealer did in their job of keeping you happy. Do you communicate with your customers in any manner similar to this?

Responding to Problems Let’s explore how the car dealership handles a problem. Perhaps they took too long to do the job. Perhaps they didn’t have the parts they needed. Perhaps they forgot to open a segment of work that you wanted in the “interview” stage. How they respond in those instances is the critical response I’m talking about that makes all the difference. How you perform in recovering from a mistake or problem is almost more important than doing things properly to start with. In management training, I suggest that you ask the customer what it is they would want done to make them happy. waterwelljournal.com

We need to have the customer happy with their suppliers and satisfied with their choices of suppliers. So what would it take to get past a problem? This is what has to be done. I submit to you that no matter the cost, whatever the customer wants to make them happy—you give it to them. The cost of the lost customer will far exceed whatever the cost is to fix the current problem. Too often we get into a mode of confrontation. We did it right, what is wrong? We bow our necks and get stubborn. This is not in any situation the right thing to do. The approach you take when there is a problem will go a long way to proving to your customers that you care. They will brag about your solution to their friends and neighbors for years to come. Don’t you want to have satisfied customers brag about you rather than disgruntled ones? I thought so. Enjoy your holidays and refresh and recharge your batteries. I do wish you and your families all the best for 2012. See you next year. WWJ

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Outshine your competition! Become a Certified Sales Professional. Attention manufacturers and suppliers: Demonstrate your commitment to enhancing industry professionalism and providing the best in customer service. Become an NGWA Certified Sales Professional today. Call PSI LaserGrade, the administrator of NGWA’s certification exams, at 800 211.2754 (360 896.9111) to schedule your exam. For more information on the CSP designations, visit www.NGWA.org or call NGWA at 800 551.7379 (614 898.7791).

Twitter @WaterWellJournl

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Water Well Journal December 2011 49/

By Michelle Nichols

Six Savvy Selling Lessons A year-end sampling of sales wisdom.

appy Holidays! I’ve been writing these Savvy Selling columns for you since 2005. Wow, time flies when you’re having fun—and making sales. For your holiday gift this year, I thought I’d pause and reflect on some of the big lessons I’ve learned in the past 25-plus years of selling, and share a few of them with you.

#1: Life is short. Make every one of your selling hours and efforts count. To sell the most in the least amount of time, reach for the lowhanging fruit first. Identify those potential customers that you can close soonest and call them today. Ask for the order and close them first. A customer in the hand really is worth two (or more) on the prospect list. Then work on your mid-term sales prospects, and then your long-term ones. Sales is a time management game. It’s easy to fall in love with prospecting and database manipulation and forget that you’re called to sell. Start by getting any signed purchase orders that you can today.

#2: Be real with yourself. What are you good at? What parts of selling do you like the best? For instance, I like winning new accounts. I’m a hunter, not a farmer. I get turned on going into a room where I don’t know Michelle Nichols is a professional sales speaker, trainer, and consultant based in Reno, Nevada. Her Savvy Selling Success Pack is available through NGWA. She can be reached at (775) 303-8201 or at michelle.nichols@savvyselling.com.

50/ December 2011 Water Well Journal

If the salesperson isn’t having fun, nobody’s having fun. Don’t be dry. Sell in a way that brings a smile to your customers. anyone, with the goal of finding a new sales prospect or two. On the other hand, customer service doesn’t have enough action for me. It works better if I have a sales assistant who helps me “farm” the customers I already have and keep them happy, while I go out and find some new customers. Together, we make beautiful sales results. By the way, if you truly hate selling, find another job or get someone else to take over the sales responsibilities. You’ll never soar in sales if you aren’t having fun. Besides, customers don’t want to buy from unhappy-looking salespeople.

#3: Be real with others. Only then can customers be real with you and tell you what’s truly important to them. This understanding allows you to sell them the right solutions in the right way at the right time. As a result, everyone wins and selling is easy for all concerned—my customers and me. So maybe they’re crazy about their kids, or skydiving, or bass fishing. Perhaps they are pushing hard for a promotion or relocation, or they are perfectly happy where they’re at and what they’re doing for the next 10 years. Whatever it is they truly want, if you can help them get it, or at least not prevent or impede their getting it, they’re going to be hap-

pier, and happy customers buy more and refer more.

#4: Be bold. Look for big opportunities. I worked for a company that wouldn’t call on a large division of a Fortune 100 company because my company didn’t think they would pay our prices. Well, I called the prospects anyway and started the sales ball rolling. The account eventually became so large that my company opened a separate office just to service that client, and it all started because I made those first phone calls. Similarly, I wanted to interview Zig Ziglar, a famous master motivator, for a sales podcast. Many years ago, I learned to sell by listening to one of his series of six cassettes, so he’s got a special place in my heart. In 2007, a friend introduced me to Zig and he granted my interview request. The recording took place just a few weeks before Zig’s 80th birthday. As expected, he was a delight and the experience was a highlight of my sales career.

#5: Have fun. The old saying “If Momma ain’t happy, ain’t nobody happy” applies to sales, too. If the salesperson isn’t having fun, nobody’s having fun. Don’t be dry. Sell in a way that brings a smile to your customers and makes them look forward to seeing you. Be on the lookout for cartoons and jokes that help you make your sales points or just make you giggle. My office is filled with funny things to help me lighten up. I have a Rodney Dangerfield doll that says in Rodney’s famous voice, “I don’t get no respect.” waterwelljournal.com

My kids bought me a sign that reads, “Beware of Attack Salesman.” I collect humorous mugs and silly books, too. What makes you laugh or feel great? Put it where you can see it in your sales office.

#6: Forget trying to “balance” your family and your work. Start by hugging or showing your love to your family every day—before work, if possible. That’s called living your priorities. If you don’t have any family nearby, at least do something nice for someone the first thing, every day. Call them up, e-mail them, text them, or send them a card. Show the people who matter most to you how much you care. Life really is short; sometimes it ends abruptly. Everyone you meet is fighting a tougher battle than you know, so be gentle. The best we can hope for is to live a full, happy life and leave behind a handful of people who truly love and respect us. I hope that one of these ideas helps you to double your sales—or double your enjoyment of your life—in 2012. See you next year. Happy selling! WWJ

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S T A T E •O F •T H E •A R T •H Y D R A U L I C •W I N C H E S

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Water Well Journal December 2011 51/

COMING

EVENTS

November 29–December 2/ 2011 NGWA Ground Water Expo and Annual Meeting/ Las Vegas, Nevada. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org December 2/ Construction Site and Mine Dewatering Short Course/ Las Vegas, Nevada. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org December 6–7/ GeoPower Europe 2011: The Official Conference of the European Geothermal Energy Council/ Milan, Italy. Web: www.greenpowerconferences.com/ home

2012 January 17–18/ Empire State Water Well Drillers’ Association Annual Meeting/ Rome, New York. PH: (315) 339-8960, Web: www.nywelldriller.org January 27–28/ North Carolina Ground Water Association Trade Show/ Greensboro, North Carolina. PH: (919) 8760687, Web: www.ncgwa.org

tion/ Billings, Montana. PH: (406) 2495109, Web: www.mwwda.org February 3/ South Carolina Winter Meeting and Trade Show/ Columbia, South Carolina. PH: (803) 356-6809, Fax: (803) 356-6826, E-mail: scgwa@sc.rr.com, Web: www.scgwa.org February 10–11/ 2012 Pacific Northwest Ground Water Expo/ Portland, Oregon. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org February 15–16/ Oklahoma Ground Water Association Conference and Tradeshow/ Norman, Oklahoma. Web: www.okgroundwater.org February 15–18/ 4th International Conference on Grouting and Deep Mixing/ New Orleans, Louisiana. Web: www.grout2012.org February 27–28/ 15th Annual Groundwater Industry Legislative Conference: NGWA Washington Fly-in/ Washington, D.C. PH: (800) 551-7379, Fax: (614) 8987786, E-mail: customerservice@ngwa.org, Web: www.NGWA.org

February 2–3/ 2012 Montana Water Well Drillers Association Annual Conven-

BOREHOLE GEOPHYSICAL LOGGING SYSTEMS For Ground Water Applications *Aquifer Properties* *Screen Location*

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February 27–28/ Emerging Issues in Groundwater Conference/ San Antonio, Texas. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org March 11–17/ National Ground Water Awareness Week/ PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customer service@ngwa.org, Web: www.NGWA .org March 12–13/ Michigan Ground Water Association 84th Annual Convention/ Battle Creek, Michigan. Web: www .michigangroundwater.com March 18–20/ 2012 Sustainable Water Management Conference and Exposition/ Portland, Oregon. Web: www.awwa.org/ Conferences/SpecConf.cfm?ItemNumber =56511 April 30–May 4/ NWQMC’s 8th National Monitoring Conference: Water—One Resource—Shared Effort—Common Future/ Portland, Oregon. Web: http:// acwi.gov/monitoring/conference/2012 May 6–10/ 2012 NGWA Ground Water Summit: Innovate and Integrate—Succeeding as a Groundwater Professional in a Water-Short World/ Garden Grove, California. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customerservice @ngwa.org, Web: www.NGWA.org June 5–6/ Underground Infrastructure Research (UIR) International Conference and Trenchless Technology Road Show 2012/ Niagara Falls, Ontario, Canada. Web: www.civil.uwaterloo.ca/catt/ TrenchlessRoadshow2012/roadshow.htm June 26–27/ NGWA Focus Conference on Midwestern Groundwater Issues/ Columbus, Ohio. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customer service@ngwa.org, Web: www.NGWA.org June 30–July 2/ 2012 South Atlantic Well Drillers Jubilee/ Virginia Beach, Virginia. PH: (540) 740-3329

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October 16–17 NGWA Focus Conference on Gulf Coast Groundwater Issues/ Baton Rouge, Louisiana. PH: (800) 551-7379, Fax: (614) 898-7786, E-mail: customer service@ngwa.org, Web: www.NGWA.org *Dates shown in red are National Ground Water Association events.

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52/ December 2011 Water Well Journal

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*Dates shown with are events where the National Ground Water Research and Educational Foundation’s McEllhiney Lecture will be presented.

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NEWSMAKERS NEW ADDITIONS CSI Controls, a manufacturer of control panels for the water and wastewater industry located in Ashland, Ohio, with distribution throughout the United States, announced Johnson & White Sales Co. as its wholesale factory sales representative for western Missouri and Kansas. Hydrotech, a division of WaterGroup and provider of water treatment solutions throughout North America, announced the hire of John Burrmann. He has more than 25 years of experience in the financial services, technology, and water treatment industries. For the past 10 years, Burrmann has been a commercial water treatment sales producer. PROMOTIONS AdEdge Technologies announced Esmeralda Bonilla has been named Latin America business development manager for AdEdge Water Technologies LLC. Bonilla will be responsible for developing new business opportuni-

ties for AdEdge water treatment systems in the Central and South American markets. Prior to assuming her new position, Bonilla served as a project manager for AdEdge.

Esmeralda Bonilla

Andrew Redfern has been appointed to the position of capital equipment manager at Atlas Copco Construction Mining Technique USA based in Commerce City, Colorado. Andrew Redfern Redfern has served as product manager for Atlas Copcoâ&#x20AC;&#x2122;s surface drilling equipment division since 2007. He began his employment with Atlas Copco as manager of the companyâ&#x20AC;&#x2122;s rental fleet in the United States in 2005.

BUSINESS GROWTH Terra Sonic International, a manufacturer of sonic drilling rigs, downhole tooling, and support equipment, has announced that the company has acquired Sonic Sampling & Supply of Woodacre, California. Sonic Sampling & Supply is a distributor of sonic drilling equipment, tooling, and accessories and provides expert training, support, and service to its global customers. Grundfos Water Treatment unveiled its new fully equipped, mobile educational center for water treatment experts. The trailer travels throughout the United States and its first stop took place in the fall in the Chicago area. Each tour stop allows water treatment experts, operators, and engineering professionals to receive hands-on training from Grundfos, as well as the opportunity to

Actions speak louder than words. Register today. NGWA Washington Fly-in 'FCSVBSZ t 8BTIJOHUPO % $ As you face the many challenges before you, now is the time to act. Attend NGWAâ&#x20AC;&#x2122;s 15th Annual Groundwater Industry Legislative Conference, also known simply as the NGWA Washington Fly-in, and share your knowledge of groundwater and your business, and how public policy affects both. NGWA will set up your congressional meetings, provide you with briefings on the groundwater-related topics of the day, and give you tips for maximizing your visit. PLEASE NOTE: REGISTRATION FOR THIS EVENT CLOSES JANUARY 27, 2012. 3PONSORED BY

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s WWW .'7! ORG s 54/ December 2011 Water Well Journal

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NEWSMAKERS

experience interactive water treatment displays. CREATING STANDARDS Allen Hobratschk, executive vice president of National Pump Co., was recognized by the Hydraulic Institute for his technical leadership and contributions in the creation of ANSI/HI Standards. Hobratschk was a member of the committee that produced Rotodynamic (Centrifugal) Pumps for Manuals Describing Installation, Operation, and Maintenance, ANSI/HI 1.4-2010. This new standard establishes a convention that will provide IOM manuals that are consistent and will assist pump users to locate IOM information in their vendor manuals.

AWARDS Hach Co. announced the grand prize winners of the second annual See the Big Picture contest. Cranberry Township Brush Creek Wastewater Treatment Plant, a municipal wastewater facility, and Arkema Inc., a producer of industrial chemicals, were each awarded $50,000 in Hach equipment based on their submissions. The contest, which began in April, offered one municipal and one industrial wastewater treatment plant the chance to win, based on a video or PowerPoint explaining how new equipment could improve their treatment process. NEWS ON THE WEB Terra Sonic International introduced a new Web site, www.terrasonicinter national.com, detailing the company’s products and capabilities. The Web site also includes information on the company’s team of designers, manufacturing, and service personnel who have more than 20 years of experience in the

www.teslasub.itt

contract drilling and sonic rig design business. Terra Sonic International President Scott Alexander states, “With our extensive line of products, we consider our offering to be the broadest line of sonic drilling equipment in the industry. Our Web site has been designed to provide visitors with answers to questions they may have about the advantages of sonic drilling, our capabilities, and indepth details about our growing line of equipment and aftermarket products.” Do you have any news about your company or someone at your firm? If so, send all the necessary information to: Mike Price, Water Well Journal, 601 Dempsey Rd., Westerville, OH 43081. E-mail: mprice@ngwa.org. Deadline is 15th of two months preceding publication (December 15 for February issue).

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Water Well Journal December 2011 55/

IN MEMORIAM 2011 Water Well Journal would like to acknowledge one final time just some of the groundwater industry professionals who passed away in 2011. They all made an impact on their profession and will be missed. Edwin Willard Huntoon of Waupaca, Wisconsin, an honorary lifetime member of NGWA, passed away in February. Huntoon was 93. Recognized by colleagues as “Mr. Groundwater Protection,” Huntoon began his career with drilling equipment, tools, and supplies in 1965 and managed Manawa Pump & Well Supply, Leslie Manufacturing and Supply, and Drillers Service & Supply. He was honored with many lifetime achievement awards, including the 1995 NGWA Ross L. Oliver Award, which is the most prestigious award given by the Association. Robert D. Bruns, an employee at E.H. Renner & Sons Inc. in Elk River, Minnesota, passed away in March. Bruns, 58, was a member of NGWA. Thomas J. Swan Jr., chairman of the Swan Group and CEO of Flexcon Industries, passed away in March. Tom took particular pride in the development of Flexcon Industries. Tom’s vision drove Flexcon to introduce a brand new product design in an Thomas J. Swan Jr. established market, going from a startup in 1988 to a market leader in North America. In 2003, Tom expanded the reach of Flexcon by establishing Global Water Solutions which distributes Flexcon pressure tanks around the world. James J. Geraghty, one of the pioneers of the environmental movement in the United States and a founder of the noted groundwater consultJames J. Geraghty ing firm Geraghty & Miller, passed away

56/ December 2011 Water Well Journal

in May. Geraghty was 90. He was a lifetime member of NGWA. Entering the field of geology in the 1950s, Geraghty earned a master’s degree in geology from the City College of New York. After a brief stint with a New York-based consulting firm, Geraghty spent seven years working for the USGS. In 1957 he teamed with two other groundwater experts, David Miller and Gene Hickok, to form Geraghty, Miller & Hickok, one of the first U.S. consulting firms to specialize in this critical niche. A year later Hickok left the firm, which then became Geraghty & Miller. For nearly two decades Geraghty & Miller held numerous seminars across the United States, with attendees from industry and government coming to hear Geraghty’s lectures on groundwater. In 1993, Geraghty & Miller merged with Heidemij, which later changed its name to Arcadis. Geraghty followed the company’s growth from a distance, retiring soon after the merger in Florida at the age of 72. Murray Harpole, retired chairman, CEO, and co-founder of Pentair Inc., a global diversified industrial company headquartered in Minneapolis, Minnesota, passed away in May. He was 89. Harpole, one of Pentair’s five founding partners, started the company in 1966 to manufacture research balloons. Harpole was named Pentair’s first chairman and CEO that year. John H. Mahoney, MGWC, of Roy, New Mexico, passed away in June. He was 63. Mahoney was a Master Well Driller, serving northeastern New Mexico and his community for more than 35 years. He was a member of both the New Mexico Ground Water Association and NGWA. Mahoney held the position of NMGWA president for numerous terms. Adam Rinbrand Jr., a Master Well Driller and president and owner of Rinbrand Well Drilling Co. in Glen Rock, New Jersey, passed away in June. He was 81. Rinbrand was a lifetime member of NGWA and was also an active member of the North Jersey Water

Conference and the New Jersey Ground Water Association. John Lee Scarborough of Brownfield, Texas, who established Scarborough Drilling Co. in 1962, passed away in July. Scarborough was a member of the Texas Ground Water Association, the New Mexico Ground Water Association, and NGWA. Harry R. Brown, MGWC, 77, of Howell, Michigan, passed away in August. Brown was a long-time member of the Michigan Ground Water Association since 1954, a past president of MGWA, and an honorary member. He was also a member of NGWA since 1964. Brown was the owner of Brown Drilling Co. Inc. Warren Calvin Falwell, 90, of Lynchburg, Virginia, passed away in August. Falwell was a life member of NGWA and also served as its president in 1956. Falwell was involved in numerous activities Warren Calvin and ventures through- Falwell out Central Virginia. He and his brother, Lawrence, started Falwell Airport in 1946 and Truck Body Corp. and Falwell Well Corp. in 1947. In 1957, he helped found the Lynchburg Little League, and in 1962 brought minor league baseball to Lynchburg. In 2004, Lynchburg City Stadium was renamed Calvin Falwell Field at Lynchburg City Stadium. Falwell was also inducted into the Virginia Aviation Hall of Fame in 1986. Jeanette A. Knauer-Lyons, the wife of NGWA Past President Glenn Lyons, CWD/PI, of Stockton, Illinois, passed away in September. She was 90. Robert “Bob” Webb Sr., founder in 1966 with his wife, Arlene, of R. Webb & Son Well Drilling Inc. in Hale, Michigan, passed away in September. In 2005, Webb was named Well Driller of the Year by the Michigan Ground Water Association.

waterwelljournal.com

Become a Certified Vertical Closed Loop Driller. Set yourself head and shoulders above the rest. NGWA’s Certified Vertical Closed Loop Driller—CVCLD— designation demonstrates to your customers that you’ve taken that extra step to set yourself head and shoulders above the competition, protect groundwater, and obtain optimal system performance when it comes to the construction of closed loop well systems for ground source heat pump applications. Prove your real-world knowledge, experience, skills, and competency by passing a 75-question multiple-choice exam. Call PSI LaserGrade, the administrator of NGWA’s certification exams, at 800 211.2754 (360 896.9111 outside the United States) to schedule your exam at any one of its more than 1,000 locations.

CLD

ABILITY EXPERIENCE KNOWLEDGE

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CERTIFIED VERTICAL CLOSED LOOP DRILLER

For more information on the CVCLD, as well as other certifications offered through NGWA, visit www.NGWA.org or call NGWA customer service at 800 551.7379 or 614 898.7791.

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enables reversible flow and various speeds, which allows high- or low-flow sampling. The pump can be fitted with two sizes of silicone tubing. Standard ⅝-inch tubing can give flow rates to

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58/ December 2011 Water Well Journal

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almost 3.5 L/min, while optional ⅜inch tubing allows rates as low as 40 mL/min, ideal for low-flow sampling. Pump tubing connects to smaller diameter downhole tubing for high sample integrity. The pump is effective to depths up to the suction lift limit, as much as 33 feet at sea level. Circle card no. 60

Geocase Is Now Available on T450GT Geothermal Rigs

Schramm Inc., a manufacturer and global supplier of land-based, mobile hydraulic drills, announced the launch of Geocase combined with Schramm T450GT track-mounted rigs that are typically used in high production geothermal and water well drilling applications. Geocase is a patent-pending casing rotator system that allows the driller to place casing and drill pipe simultaneously without stopping to change equipment setup. It features a rotary drive table fixed to a sliding mast feed system. Using the tilting top-head function, the casing is loaded into the rotary drive for installation. The sliding mast provides the feed force that advances 6- or 8-inch steel casing through unconsolidated overburden formations including heaving sands, gravel, and glacial till. Cuttings are routed through a discharge swivel and sent to a cyclone to control placement of the drilled material. Upon completion of the casing installation, drilling continues until reaching target depth. Circle card no. 61

John Guest Supplies Variety of Fluid System Products John Guest’s standard line of push-in fittings, shut-off valves, and polyethylene tubing has been designed for use with a wide range of industrial water treatment applications involving water purification, reverse osmosis, ice makers, beverage dispensing, vending, and more. The fittings are simple to use and waterwelljournal.com

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Wastecorp Continues Diaphragm Pump Product Development require no tools to make reliable, leakfree connections. Standard push-in fittings, shut-off valves, and polyethylene tubing are produced from U.S. Food and Drug Administration compliant materials and are listed with NSF International Standards 51 and 61. Circle card no. 62

Ergodyne Announces Three New Waterproof, Windproof Gloves Ergodyne has announced the safetyindustry exclusive addition of three ProFlex Gloves using revolutionary OutDry waterproofing technology. OutDry offers waterproof and windproof breathable technology. Combined with the task-specific, work-smart fit of an Ergodyne ProFlex glove, they are three supercharged, water-repelling, wind-stopping gloves. Specifically, the ProFlex Glove line is growing to in-

clude models 925F(x)OD Thermal Waterproof Dorsal Impact-Reducing Glove with OutDry, 819OD Thermal Waterproof Gauntlet Glove with OutDry, and 818OD Thermal Waterproof Utility Glove with OutDry. In addition to their job-specific technical attributes, each glove now offers the most extreme in waterproofing, using a patented lamination process that directly bonds the OutDry membrane to the inside of the gloveâ&#x20AC;&#x2122;s outer shell to create one seamless waterproof entity. Ideal for anyone working in wet or cold conditions, the three new ProFlex OutDry gloves will be available January 2012 at all authorized Ergodyne distributors.

Wastecorp Pumps, a manufacturer of mechanical Mud Sucker diaphragm pumps, has introduced its triplex and quadruplex diaphragm pumps for pumping effluent and wastewater. The new Mud Sucker 3 and 4 series saves on the costs of spare parts by using advanced

diaphragm pump materials of construction along with mechanical diaphragm technology. Mud Sucker triplex and quadruplex pumps are capable of transferring solids-laden wastewater from 50 to 310 gpm. Circle card no. 64

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Water Well Journal December 2011 59/

FEATURED

PRODUCTS

Standpipe Piezometers Are Excellent for Metals Sampling

The reliable Solinst Model 601 Standpipe Piezometer is designed to be

When you need HDPE products and services for your GEO project…

placed within a drilled hole to provide a filtered inlet point. The pointed PVC tip is also suitable for pushing into very loose sands at the base of a borehole, a stream, or into very loose tailings pond sediments. The Model 601 is excellent for metals sampling, as it is composed of a preformed Vyon tube set inside a perforated PVC piezometer tip. It is well suited for water level monitoring, permeability measurements, construction control, dewatering drainage opera-

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Siemens Introduces New Trace Metal Removal Media for Water Applications

You should know that ISCO is your best source for a full line of in-stock and fabricated products. With stocking and fabrication locations nationwide and in Canada, we’re one call away for: s ($0% PIPE lTTINGS AND 5 "ENDS s )3#/ #IRCUIT -AKER 'EOTHERMAL 6AULTS s #USTOM FABRICATED HEADERS AND MANIFOLDS s -C%LROY FUSION EQUIPMENT SALES RENTAL REFURBISH SERVICING s #OMPLETE SUPPLY OF GROUT PRODUCTS s %XPERT ADVICE AND CONSULTATION

Siemens announced the launch of a new specialty media that removes regulated metals from industrial groundwater, wastewater, and storm runoff water. The SCU Trace Metal Removal Media removes trace levels of metals such as copper, zinc, lead, mercury, cadmium, trivalent chromium, nickel, and others from complex wastewater to levels not possible with ion exchange resins. Historically, ion exchange resins have the ability to reduce heavy metals to 25 ppb in typical industrial applications, depending on the contaminant and chemistry of the wastewater. With many industries facing more stringent discharge levels, Siemens developed the SCU specialty media to help industries and municipalities meet these new levels. Now available in North America, the SCU media achieves levels below 1 ppb for most metals at flow rates up to 5000 gpm. For mercury, the media can achieve levels below 12 parts per trillion, which meet the current U.S. targets for discharge into the environment. Circle card no. 66

The more you know... Make the call.

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Terra Sonic International Introduces Powerful New Series of Sonic Drill Rigs Terra Sonic International, a manufacturer of sonic drilling rigs, downhole tooling, and support equipment, has in-

www.isco-pipe.com 60/ December 2011 Water Well Journal

tions, and slope stability investigations. The 601 tip connects to the surface with ¾-inch ID PVC riser pipe using slip-fit couplings. Reducer couplings can also be used to connect to other sizes of riser pipe or casing. Standard 601 piezometer tip lengths available are 6 inches, 1 foot, 2 feet, and 3 feet.

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FEATURED capability and are available with many options including short and long masts, custom support vehicles, and complete TSi heavy-duty sonic drill tooling packages to suit a wide variety of drilling applications. Circle card no. 67

troduced the powerful TSi 150 Series of sonic rigs with the 150D truck-mounted drill. One of the key differentiating features of TSi 150 Series drills is the exclusive TSi 150 Sonic Oscillator that efficiently uses 150 hp (111.85 kW) to generate 50,000 pounds of oscillating force and drill to a rated drilling depth of 700 feet with 6-inch casing. TSi 150 Series sonic drills are large sonic rigs featuring robust structures and simplified hydraulics for reliability and low maintenance. TSi 150 drills are available skid mounted (Model TSi 150B), in crawler configurations (Model TSi 150C), and mounted on a variety of truck carriers (Model TSi 150D). These sonic rigs offer a full rotational drilling

New Sediment Filter from LAKOS Provides Ease of Use

TwistIIClean is a new, uniquely designed sediment filter from LAKOS Separators and Filtration Solutions. Unlike spin-down filters requiring manual cleaning when the screen filter is full, the innovative design of the TwistII Clean results in a simple twist of the top handle to reverse backwash the entire unit through the purge port. The enlarged screen filter is cleaned of debris in seconds. Circle card no. 68

PRODUCTS

Flexcon Releases New Line of Retention Tanks Flexcon Industries, a provider of innovative well tank technology, has released a new line of retention tanks called the Mixmaster Baffle Tank. This tank is in compliance with the new groundwater rules that are prescribed by the U.S. Environmental Protection Agency for transient public water systems that is currently being enforced in Pennsylvania and New York. Flexcon Industries has an innovative tank design that incorporates an inner baffle and diffuser inside its composite retention tanks and comes in two sizes, 80 and 119 gallons. This innovative design increases mixing over three times better than a standard utility tank, increasing the effectiveness of the treatment process. Circle card no. 69

Make a difference

where itâ&#x20AC;&#x2122;s needed most by making a contribution today . . . The National Ground Water Research and Educational Foundation relies upon contributions to support its mission of educating future groundwater professionals . . . furthering groundwater science . . . supporting advancement where the availability and quality of water represents a daily struggle. Donate to one of NGWREFâ&#x20AC;&#x2122;s funds today: s s s s s s

McEllhiney Lecture Series in Water Well Technology Darcy Lecture Series in Ground Water Science Len Assante Scholarship Fund Ground Water Research Fund Developing World Projects Fund 21st Century General Fund.

To find out more about NGWREF, as well as make a contribution, visit www.NGWA.org or call 800 551.7379 (614 898.7791). Operated by NGWA, NGWREF is a 501(c)(3) public foundation focused on conducting educational, research, and other charitable activities related to a broader public understanding of groundwater.

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Water Well Journal December 2011 61/

The National Ground Water Association and Water Well Journal thank NGWAâ&#x20AC;&#x2122;s 2011 Manufacturers and Suppliers Division members.* *As of November 1, 2011 101 Pipe & Casing Inc. 2M Co. 3RValve A.I. McDermott Co. Inc. A.O. Smith Water Systems A.Y. McDonald Manufacturing Aardvark Packers LLC Acker Drill Co. Inc. AdEdge Technologies Inc. Alaska Pump & Supply Inc. Allegheny Instruments Inc. Alliance Industries Alloy Screen Works Alps Wire Rope Corp. AlturnaMATS Inc. Amarillo Gear Co. America West Drilling Supply American Granby Inc. American Hydro Systems American Manufacturing American Marsh Pumps American West Windmill & Solar Co. Ametek US Gauge Amtrol Inc. Anderson Metals Co. Inc. ANM Equipment Aquaflow Pumps Inc. Armored Textiles Inc. Armstrong Machine Co. Inc. Arrow Industries Asbury Machine/ Throop Rock Bit Astec Underground Atlantic Drilling Supply Inc. Atlantic Screen & Manufacturing Inc. Atlas Copco CMT USA LLC Atlas Manufacturing Austin Pump & Supply Inc. Baroid Industrial Drilling Products Baski Inc. Bennett Sample Pumps Inc. Benson Pump BESST Inc. Bestolife Corp. Better Water Industries Inc.

Big Foot Manufacturing Bill Johnson Equipment Co. Bit Brokers International Bitco Inc. Black Dog Industries Blake Equipment Co. Blue Demon Co. Inc. Boshart Industries Inc. Buckeye Drill Co. Burdick & Burdick Inc. Burton Bit Repair LLC C.R.I. Pumps Private Ltd. Cal Sierra Pipe Supplier Canature USA Inc. Carmeuse Industrial Sands Carr Supply Inc. Casper Well Products Centennial Plastics LLC Center Rock Inc. Centerline Manufacturing Co. Central Mine Equipment Co. CertainTeed Corp. CETCO Drilling Products Charger Water Treatment ChemGrout Inc. Clean Earth Technology Inc. Clean Water Systems & Stores ClimateMaster Inc. CMC Supply Inc. Coleman Cable Inc. Compression Leasing Services Connecticut Winpump Co. Copeland Machine & Supply Co. Inc. Cotey Chemical Corp. Cresline Plastic Pipe Co. Inc. CSI Water Treatment Cuvo Pumping Solutions Inc. Dahil Corp. Danfoss VLT Drives Decagon Devices Inc. DeepRock Manufacturing DekoRRa Products Delta Pump & Systems Inc. Delta Screen & Filtration Dempsey Steel Pipe Co. Inc. Diedrich Drill Inc. Draka Cableteq USA

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Drill King International Drillers Service Inc. Drillers World Australia Pty Ltd. Drilling Equipment Sales Inc. Drilling Supply & Manufacturing Inc. DrillingWorld Drillmax/Mid America Drilling Equipment DTH Products P/L Duff Co. Duramast Industries Inc. Dwyer Instruments Inc. Dynamic Supply Ltd. Dynotek East West Machinery Exporting Eastern Drillers Manufacturing Eastern Pennsylvania Supply Economy Mud Products Co. ECT Manufacturing Inc. Ed Livingston Sales Co. Emco Wheaton Retail Corp. EMEC Americas Inc. Enid Drill Systems Inc. EnoScientific Environmental Manufacturing Environmental Service Products ESP Environmental Service Products Inc. F.W. Webb Co. Faradyne Motors LLC FarrWest Environmental Supply First Supply LLC Fleetwood Continental Inc. Fletcher Pump Distributing Inc. Flexcon Industries Flint & Walling Inc. Flomatic Corp. Flow Center Products Flowserve Pump Co. Foremost Industries LP Forestry Suppliers Inc. Franklin Electric Front Range Winwater Works Fuller Supply Co. Gator Plastics Inc. GCO Supply Inc. Geo Air Industries Inc.

GeoBento Geofinity Manufacturing Geo-Hydro Supply Ltd. Geo-Loop Inc. GeoPro Inc. George E. Failing Co. GeoRocFor Geothermal Supply Co. Inc. GeoVista GeTec Inc. GHP Systems Gicon Pumps & Equipment Ltd. Givens International Sales Global Water Instrumentation Goodin Co. GP Fiberglass Ltd. GPM of Alabama Grand Canyon Pump & Supply Graver Technologies Green Bit & Tool Inc. Greenway Home Products Ground Water Systems Inc. Groundwater Innovations Grundfos Pumps Corp. Gulf Coast Pump & Supply Gus Pech Manufacturing Co. H2Optimal Inc. Hach Hydromet Halco Hanna Instruments Inc. Hard Metal Industries Pty Ltd. HD Fowler Inc. HD Supply Waterworks Heller-Aller Pumps by Hitzer Hepure Technologies Heron Instruments Higgins Rig Co. Hitachi America Ltd. Hoeptner Products Hoffman & Hoffman Ltd. Hole Products LLC Hose Solutions Inc. Hydroflo Pumps Ideal Clamp Products Inc. Indar Maquinas Hidraulicas Independant Pump & Motor Co. Industrial Test Systems Inc. Infinity Tool Manufacturing

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Inflatable Packers International In-Situ Inc. Instrumentation Northwest Inc. International Pipe In-Well Technologies Inc. ISCO Industries ITT Residential & Commercial Water J&K Tool Co. Inc. Jainson Cables India Pvt. Ltd. Jefferson Sales Corp. Jentech Drilling Supply Inc. Jet-Lube Inc. Johnson Screens Johnston Supply Inc. K & K Supply Inc. Kalas Manufacturing Inc. Karlington Electric Inc. Keller America Inc. Kelly Pipe Co. KEMTRON Technologies Inc. Kokomo Pump Supply KS Bit Inc. kwikZip Kyle Equipment Co. Inc. L.B. Foster Co. Laibe Corp./VersaDrill Larson-Becker Co. Laval Underground Surveys Layne of Washington Inc. Liberty Pumps Lincoln Winpump/ Nebraska Pump Little Beaver Lubi Submersibles Ltd. Lyman Pipe & Supply Maass Midwest Manufacturing MARL Technologies Inc. Matco-Norca Maxidrill International Merrill Manufacturing Co. M-I SWACO Mid-America Pump & Supply Mid-Western LLC Milan Supply Co. Milby Co. Mills Bit Service Inc. Mills Machine Co. Inc. Milspec Industries Mincon Inc. Mitsubishi Materials USA Mobile Drill International Morris Industries Inc. Motor Controls Inc. Mount Sopris Instrument Co. Mud Technology International

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Mudslayer Manufacturing Murphys Water Well Bits Myron L Co. National Oilwell Varco National Pump Co. National Specialty Alloys LLC National Well Supplies Co. NDS Drilling Supply Inc. Nelsen Corp. Newsom Industries Noland Co. Drilling Equipment North American Electric Inc. North Houston Machine Inc. Northeast Drill Supply Northwest Flattanks Northwest Pipe Fittings Inc. Numa Oil Center Research Inc. Omaha Hydro Winpump Paige Electric Co. Florida Palmer Bit Co. Paranthaman Exporters Phase Technologies LLC Pinnacle Drilling Products Inc. PipeLife Jet Stream Inc. Polymer Drilling Systems Precision Geothermal Precision Pipe & Threading Inc. Preferred Pump & Equipment Premier Pump & Supply Inc. Premium Rock Bit Corp. Process Measurement & Controls Inc. Professional Technical Support Services Inc. Pul-A-Pump Corp. Pulsafeeder Pulstar Manufacturing Inc. Pumps of Houston Inc. Pumps of Oklahoma Inc. QSP Packers LLC Quick Tanks Inc. R.E. Prescott Co. Inc. Rantec Corp. Rauch Manufacturing Ravensgate Corp. Ray-Tex Equipment Co. Inc. Red Flint Sand & Gravel Red-E-Vfd.com Regal Beloit EPC Inc. Regency Wire & Cable Reid Plumbing Products LLC Rig Source Inc. Robbco Pumps Roberts Pump & Supply Co. Robertson GeoLogging USA

Robertson Supply Inc. Rock Tech International LLC Rockbuster International Rockmore International Rodgers & Co. Inc. Ronk Electrical Industries Inc. Roscoe Moss Manufacturing Co. Rose-Wall Manufacturing Inc. Rotary Drill Service Inc. Rotary Drilling Equipment LLC Round Ground Metals Royer Quality Castings Inc. Ruhrpumpen Rusco Inc. Salvadore Auctions & Appraisals Schneider Electric/Square D Schramm Inc. Scorpion Oil Tools SEMCO Inc. Service Wire Co. SF Shaffer Co. Inc. Shakti Pumps USA LLC Sigmund Lindner Signature Fencing & Flooring Systems LLC SIMCO Drilling Equipment Inc. Simmons Manufacturing Co. Simple Pump Co. Sinclair Well Products & Service SJE-Rhombus SME USA Inc. Smeal Manufacturing Co. Snyder Industries Inc. Solansky Welding & Pumping Solar Power & Pump Co. LLC Solinst Canada Ltd. Southwire Co. Spruce Environmental Technologies Star Iron Works Inc. Stenner Pump Co. Sterling Water Treatment Stockdale Mine Supply LLC Stratex/Hyduke Machining Solutions Structural Composite Sulzer Pumps Inc. Sumoto Srl TAM International Inc. Technical International Corp. Techno Drill LLC TECO-Westinghouse Motor Co. Teel Plastics Tekmark Industries Tesla Srl

Texas Pipe Works Inc. The Aermotor Co. The Rideau Group Inc. The Rig Doctors Thermal Interrupt Devices Tibban Manufacturing Inc. Titan Industries Inc. TP Pump & Pipe Co. Triple O Systems Inc. Tulsa Winch Group Unimin Corp. United Pipe & Supply Co. Inc. Unitra Inc. US Motors/Nidec Motor Corp. USExploration Equipment Co. V & H Inc. Trucks Valley Farms Supply Inc. Venture Drilling Supply Vermeer Corp. Victory Steel Products Corp. VIQUA Warren Pump & Supply Co. Water-Right Inc. Water Well Redevelopers Inc. Water Works WaterFurnace International WaterGroup/Novatek Watson Drill Rigs Watts Water Quality Products WDB Inc. Weber Industries Welenco Inc. Well Pumps s.a. Well Vu Camera Wells Inc. Western Hydro Corp. Western Rubber & Manufacturing Western Well Supply Whale Water Systems Wholesale Pump & Supply Inc. Willis Ide & Son LLC Wilmar Pump & Supply Inc. Wilo USA LLC Windmill 702 LLC Winger Machine and Tool Winwholesale WLS Drilling Products Wolf Pumps Woodford Manufacturing Co. Worldwide Drilling Resource Wyo-Ben Inc. Yaskawa Electric America Yorgey Supply Inc. YSI Inc.

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Index of Volume 65: January–December 2011 Major Article Index by Month January The 21st Century Contractor As the groundwater industry continues to evolve, so too has today’s water well contractor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 13 Water Well Journal Q&A/ Haiti: One Year Later . . . . Jan 17 Reclaimed Water: A Growing Player in Water Management Aquifer storage and recovery systems grow in the United States. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 22 Engineering Your Business/ Reservoir Systems—Part 2 Each class has its own considerations that you must factor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 25 Safety Matters/ Safety Procedures for Decontamination You must have a safety plan when you may encounter contaminants at a job site. . . . . . . . . . . . . . . . . . . . . . . . Jan 28 The Water Works/ Engineering of Water Systems Part 7— Regulatory Aspects: Water Rights . . . . . . . . . . . . . . . . Jan 30 People at Work/ Fighting Negativity in the Workplace A staff that is not happy is one that is costing its company money. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 34 Transfer of Technology – Expanded Series/ Power Transmission Follow the power transfer from truck engine to the driving axles or drilling components. Chain drives and belt drives, drivelines, transmissions, and more. . . . . . . . . . . . . . . . Jan 36 The After Market/ Welcome to a New Year. How About a New Outlook? Have you had enough of negativity yet? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 46 Savvy Selling/ The Pitch for Speed If “time is the new money,” consider time-saving benefits you can offer customers on your next sales call. . . . . . . . . . . . . . . . . Jan 48

February Do Your Homework Whether you are designing the system or simply completing the drilling, proper preparation is the key to a successful geothermal project. . . . . . . . . . . . . Feb 21 From the Field Here’s how we constructed a geothermal loop field right next to two public water supply wells. . . . . Feb 27 Water Well Journal Q&A/ Alan Winebarger, Strata Drilling LLC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 32 A Welcome Return The 2010 NGWA Ground Water Expo was back in Las Vegas, Nevada, where a record number of exhibiting companies and organizations showed off their newest products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 35 It’s the Law/ The Measures and “Bounds” of Domestic Well Permits New Mexico appellate court deals a blow to prior appropriators and preserves status quo. . . . . . . . . . . . . Feb 38 Safety Matters/ Staying on Your Feet Make sure you know the essential elements to prevent slips, trips and falls. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 40 Lessons Learned/ Unusual Incidents You need to be careful at all times as you never know when something unusual might occur. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 42

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Transfer of Technology – Expanded Series/ Rig Repairs Do you know how to get spares for obsolete items? Don’t miss the information on welding, bearings, seals, and sleeves. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 44 Engineering Your Business/ A Message to the Young Enjoy it while you can. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 55 The After Market/ Dollar Time How about we unleash some fun improvements? . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 58 Your Money/ A World View Investing in world markets can yield impressive returns. . . . . . . . . . . . . . . . . . . . . . . . Feb 60 Savvy Selling/ Keeping the Chorus in Tune If different departments or people are pushing different messages, customer confusion will result. Here’s how to build harmonious teams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 62

March Mitigating a Pesky Metal Lead has recently received national attention, affecting those who serve the groundwater industry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 21 Time to Hire Again? Guarantee your hiring success by doing it right the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 25 Water Well Journal Q&A/ Mike H. Mehmert, Johnson Screens . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 30 Safety Matters/ A New Standard Overhead power lines are addressed in a new OSHA standard. . . . . . . . . . . . . . . Mar 32 Engineering Your Business/ The Creative Process—A Primer Following the creative process chain on your projects can lead to satisfied customers. . . . . . . . . . . . . . . . . . . Mar 36 Transfer of Technology – Expanded Series/ Topdrives Hydrostatic, hydraulic, or mechanical topdrive rotary power versus rotary tables. What are downhole motors and how can coiled tubing drill a straight hole? . . . . . . . . . . . . . . . . . . . . . Mar 40 People at Work/ Creating an Ethical Workplace Good ethics lead to a better business and bottom line. . . . . . . . . . . Mar 50 The After Market/ Internal Excellence Our customers tell us everything we need to know. . . . . . . . . . . . . . . . . . . . . Mar 52 Savvy Selling/ You’re Never Too Young to Sell Here are 12 ways to develop your skills and overcome customers’ concerns when you’re starting out in sales. . . . . . . . . . Mar 54 2011 Buyers Guide Index of Products and Services . . . . . . . . . . . . . . . Mar 56 Directory of Manufacturers . . . . . . . . . . . . . . . . . . Mar 96 Directory of Suppliers and Manufacturer Representatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 122 Trade Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 128

April Well Cleaning and Rehab: The Greener, More Environmentally Friendly Way . . . . . . . . . . . . . . . . . . . . . . . Apr 19 A New Perspective A new way to overcome iron bacteria problems is coming to America. . . . . . . . . . . . . . . . . . Apr 23 Safety Matters/ Considerations for a Fleet Safety Program Every business has to answer key questions to ensure employees are safe on the road. . . . . . . . . . . . . . . . . . . Apr 26 NGWA.org

Engineering Your Business/ Pump Impellers: Part 1 Detailing the most fundamental—and important—element of centrifugal pumps. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 28 Lessons Learned/ Hacking Your Pocket Computer Cell phone security is more important than ever due to the amount of information carried on the devices. . . . . . . . . . . . . . Apr 34 Transfer of Technology – Expanded Series/ The Old Machinery An assortment of drilling rigs and technical specs going back to the 1800s. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 36 The Water Works/ Engineering of Water Systems Part 8— Miscellaneous Considerations . . . . . . . . . . . . . . . . . . . Apr 50 Your Money/ The Game of Risk Answering a series of questions will help you better evaluate your risk tolerance for your investments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 54 The After Market/ Process Improvement How can we go forward without operational improvements? . . . . . . . . Apr 56 Savvy Selling/ The First Task: Respect Yourself How you regard your position plays a big part in how customers will relate to you. So think of yourself as a partner, not a pest. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 58 Water Well Personalities/ Doing It His Way Scott Handy, Mr. Water™ Professional Water Treatment . . . . . . . . . Apr 60

May Time Will Tell More than a year since the largest oil spill in history, the impact on groundwater from the Deepwater Horizon explosion still isn’t known. . . . . . . . . . . . . . . May 23 Water Well Journal Q&A/ Sara Gann, Unitra Inc. . . May 26 2011 Pump Buyers Guide . . . . . . . . . . . . . . . . . . . . . May 28 Engineering Your Business/ Pump Impellers: Part 2 Detailing the most fundamental—and important—element of centrifugal pumps. . . . . . . . . . . . . . . . . . . . . . . . . . May 46 Safety Matters/ Young But Safe Employers have to provide a safe and supportive environment for young workers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 54 Transfer of Technology – Expanded Series/ Safety Around the Drill Safety, safety, and more safety. . . . . . . . . . . May 56 People at Work/ Does Your Company Have an EAP? Check out these reasons why your business should have an Employee Assistance Program. . . . . . . . . . . . . . . . . . . May 66 The After Market/ Leadership Is it easier said than done? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 68 Savvy Selling/ The Terms of the Sale Here’s a list of words that can transform a plodding presentation into a powerful pitch. Learn them—and how to use them. . . . . . . . . . May 70

June The Down and Dirty When it comes to the water well industry, understanding OSHA’s Focus Four hazards is a must. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 19 Avoiding Slips, Trips, and Falls It’s not as simple as it sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 23 Common Pump Problems Industry pump installers and suppliers weigh in on what they see at job sites. . . . . . Jun 27 Safety Matters/ Naturally Occurring Asbestos U.S. EPA’s first public health emergency can put drillers at risk. . . Jun 30 NGWA.org

Engineering Your Business/ Pump Impellers: Part 3 Detailing the most fundamental—and important—element of centrifugal pumps. . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 34 Transfer of Technology – Expanded Series/ Writing Specs for a New Rig This is no time to pretend or lie to yourself. Know your full drilling and casing program before you start to write. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 40 The After Market/ Don’t Look Now, But It’s Coming Back Inflation is raising its ugly head. . . . . . . . . . . . . . . . . . Jun 46 Savvy Selling/ Classic Selling Mistakes A surreal, errorridden exchange with a surly vendor is a case study on how to avoid common sales slip-ups. . . . . . . . . . . . . . . . . . . . . Jun 48 Your Money/ Tax-Sensitive Investing Investors need to know strategies to minimize the taxes on their portfolio. . . . Jun 50 Water Well Personalities/ Living His Dream Sponsored by former employer A.O. Smith Corp., Tommy Gainey is fulfilling a childhood goal of playing professional golf. . . . . Jun 52

July What’s Fueling You? Some water well contractors are opting for alternative fuel to sidestep volatile diesel and gas prices at the pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 23 The Seabees’ Humanitarian Water Well Teams Global efforts bring water to nations in need. . . . . . . . . . . . . . . Jul 29 2011 Rig Buyers Guide . . . . . . . . . . . . . . . . . . . . . . . . Jul 32 Water Well Journal Q&A/ John Little, Schramm Inc. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 38 Engineering Your Business/ Pump Impellers: Part 4 Detailing the most fundamental—and important—element of centrifugal pumps. . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 40 Safety Matters/ A New View It is critical that companies operate with a safety culture philosophy. . . . . . . . . . . . Jul 46 Transfer of Technology – Expanded Series/ In Conclusion: Formulas, Glossary, Conversions . . . . . . . . . . . . . . . . Jul 48 People at Work/ Creating an Employee Handbook Regardless of your company’s size, make sure you have a document spelling out its policies. . . . . . . . . . . . . . . . . . . . . . . . . . Jul 58 The After Market/ Labor Rates and You Your price determines how you are perceived in your market. . . . . . . . . Jul 60 Savvy Selling/ It’s All About Me—Not! Apart from great deals, do you know what customers want? To be recognized and paid attention to. So don’t make the mistake of talking about yourself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 62

August Groundwater Issues in the United States Part 1: Flooding in the Southeast . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 21 Strategies to Boost Your Business Part 1: Reevaluate your business and plan for the future. . . . . . . . . . . . . . . . . . Aug 25 Delta Screens Founded in 2010, Delta Screens is a new wedge wire screen company. . . . . . . . . . . . . . . . . . . . . Aug 28 Engineering Your Business/ Groundwater Treatment Part 1. General Considerations . . . . . . . . . . . . . . . . . . . . . . . . Aug 30 The Water Works/ Engineering of Water Systems Part 9— Hydraulic Analysis: Hydrostatics . . . . . . . . . . . . . . . . Aug 36 Safety Matters/ Protection from Falling Objects . . . Aug 42 Water Well Journal December 2011 65/

The After Market/ Labor Efficiency and Standard Times These are the absolutely critical foundations to providing value to customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 46 Savvy Selling/ Cultivating Your Turf Making your company distinct in your customers’ minds can be tricky. Here’s how to do it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 48 Your Money/ Caution Ahead Investors heavy in bonds should know that the future could contain risks. . . . . . . . . . . Aug 50

September Groundwater Issues in the United States Part 2: Hydraulic Fracturing in the Northeast . . . . . . . . . . . . . . . . . . . . . . Sep 23 Find the Right Employees Tips for hiring the best employees and keeping them. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 29 Strategies to Boost Your Business Part 2: Reevaluate your marketing plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 33 Water Well Journal Q&A/ Charles Fishman, The Big Thirst . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 38 People at Work/ An Open Line Communication styles can make or break a manager. . . . . . . . . . . . . . . . . . . . . . . . Sep 40 The After Market/ Profitability and Labor Efficiency You don’t make money based on labor rates alone. . . . . . . Sep 44 Savvy Selling/ Selling in a New Place A silver lining to moving your business is that it’s the perfect opportunity to rethink your entire operation. . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 46 Blinded by Science/ Subsurface Information Being Developed to Assist Your Geothermal Well Business . . . . Sep 48 Safety Matters/ Understanding Confined Space Standards for Well Drilling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 50 Engineering Your Business/ Ten Years and Counting! The author celebrates milestone by reflecting upon his most memorable columns. . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 52

October Groundwater Issues in the United States Part 3: Exempt Wells in the West . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 25 Expo Highlights Know all of the happenings that have learning, networking, and fun in mind. . . . . . . . . . . . . Oct 32 Expo Educational Opportunities Find out about the countless opportunities to learn at the Expo this year. . . . . . Oct 38 Engineering Your Business/ Groundwater Treatment Part 2. Ions—Cations and Anions . . . . . . . . . . . . . . . . . . . . . . Oct 62 Safety Matters/ Conducting Facility Safety Audits A workplace safety program has to start right in your office. . Oct 68 Savvy Selling/ Anatomy of a Sales Strikeout Analyzing this blunder offers useful lessons. The key one: Be prepared to quickly explain the benefits you bring your clients at any time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 70 Your Money/ On the Rise Have a plan for your investments if inflation rises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 72 The After Market/ Inventory Valuations and Turnover There is a lot of noise about valuation changes for tax being proposed. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 74 Water Well Personalities/ Making an Impact John Pitz, CPI, new NGWA President . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 76 66/ December 2011 Water Well Journal

November Harnessing Nature’s Energy with Solar-Powered Pumps Why this “hot” renewable resource is on the rise. . . . Nov 23 Groundwater Issues in the United States Part 4: Geothermal Grouting in the Midwest . . . . . . . . . . . . . Nov 27 Expo in Brief . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 33 Engineering Your Business/ Groundwater Treatment Part 3(a): Disinfection—Chlorination . . . . . . . . . . . . . Nov 42 Safety Matters/ Avoid an Aching Back or Worse Back injuries can become long-term disabling health problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 52 People at Work/ Avoid Illegal Interview Questions An interviewer can use behavioral-based job interview questions to help select superior candidates. . . . . . . . . . . . . . . . . . . Nov 54 The After Market/ Customers and You: How’s It Going? How to develop a relationship that will stand the test of time. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 56 Savvy Selling/ Nervous Before Your Sales Presentation? Join the club. There’s a lot riding on your presentations, so take the following advice seriously. Then have fun! . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 58 Water Well Journal Q&A/ Kevin Christensen, Palmer Bit Co. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 60

December Diversify to Thrive In today’s economic climate, expanding one’s business is vital to gaining more customers. . . . Dec 21 Strategies to Boost Your Business Part 3: Reevaluate your equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 25 2010 U.S. Water Well Market in Review The recession continues to affect the industry. . . . . . . . . . . . . . . . . . . Dec 28 It’s Not Personal Find out the do’s (and a few don’ts) of building a social media presence for your business. . . Dec 31 Providing Water to Those in Need University of Delaware group engineers a water system for village in Cameroon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 35 Engineering Your Business/ Groundwater Treatment Part 3(b): Disinfection—Ozone and UV . . . . . . . . . . . Dec 38 Safety Matters/ Creating an Effective Machine Guarding Program Nearly all amputations in the workplace are caused by machine guarding issues. . . . . . . . . . . . . . . . . . . . . Dec 42 Your Money/ Tax Time It’s never too early to begin preparing your 2011 federal income tax return. . . . . . . . . . . . . . Dec 46 The After Market/ Shaping Customers’ Opinions Lessons to be learned from a car dealership. . . . . . . . . . . . . . . . . . Dec 48 Savvy Selling/ Six Savvy Selling Lessons A year-end sampling of sales wisdom. . . . . . . . . . . . . . . . . . . . . . . Dec 50

Major Article Index by Month The After Market, by Ron Slee (column) Welcome to a New Year. How About a New Outlook? Have you had enough of negativity yet? . . . . . . . . . . . . . . . . Jan 46 Dollar Time How about we unleash some fun improvements? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 58 NGWA.org

Internal Excellence Our customers tell us everything we need to know. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 52 Process Improvement How can we go forward without operational improvements? . . . . . . . . . . . . . . . . . . . . . Apr 56 Leadership Is it easier said than done? . . . . . . . . . . . May 68 Don’t Look Now, But It’s Coming Back Inflation is raising its ugly head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 46 Labor Rates and You Your price determines how you are perceived in your market. . . . . . . . . . . . . . . . . . . . . . . . Jul 60 Labor Efficiency and Standard Times These are the absolutely critical foundations to providing value to customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 46 Profitability and Labor Efficiency You don’t make money based on labor rates alone. . . . . . . . . . . . . . . . . . . . . . . Sep 44 Inventory Valuations and Turnover There is a lot of noise about valuation changes for tax being proposed. . . . . . Oct 74 Customers and You: How’s It Going? How to develop a relationship that will stand the test of time. . . . . . . . . Nov 56 Shaping Customers’ Opinions Lessons to be learned from a car dealership. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 48

Blinded By Science (column) Subsurface Information Being Developed to Assist Your Geothermal Well Business . . . . . . . . . . . . . . . . . . . . . Sep 48

Business Management The 21st Century Contractor As the groundwater industry continues to evolve, so too has today’s water well contractor. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 13 Time to Hire Again? Guarantee your hiring success by doing it right the first time. . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 25 Does Your Company Have an EAP? Check out these reasons why your business should have an Employee Assistance Program. . . . . . . . . . . . . . . . . . . . . . . . . . . May 66 Creating an Employee Handbook Regardless of your company’s size, make sure you have a document spelling out its policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 58 Strategies to Boost Your Business Part 1: Reevaluate your business and plan for the future. . . . . . . . . . . . . . . . . . Aug 25 Find the Right Employees Tips for hiring the best employees and keeping them. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 29 Strategies to Boost Your Business Part 2: Reevaluate your marketing plan. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 33 Avoid Illegal Interview Questions An interviewer can use behavioral-based job interview questions to help select superior candidates. . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 54 Diversify to Thrive In today’s economic climate, expanding one’s business is vital to gain more customers. . . . . . Dec 21 Strategies to Boost Your Business Part 3: Reevaluate your equipment. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 25 It’s Not Personal Find out the do’s (and a few don’ts) of building a social media presence for your business. . . Dec 31

NGWA.org

Buyers Guides 2011 Buyers Guide Index of Products and Services . . . . . . . . . . . . . . . Mar 56 Directory of Manufacturers . . . . . . . . . . . . . . . . . . Mar 96 Directory of Suppliers and Manufacturer Representatives . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 122 Trade Names . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 128 2011 Pump Buyers Guide . . . . . . . . . . . . . . . . . . . . . May 28 2011 Rig Buyers Guide . . . . . . . . . . . . . . . . . . . . . . . . Jul 32

Drilling From the Field Here’s how we constructed a geothermal loop field right next to two public water supply wells. . . . . Feb 27 What’s Fueling You? Some water well contractors are opting for alternative fuel to sidestep volatile diesel and gas prices at the pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 23 The Seabees’ Humanitarian Water Well Teams Global efforts bring water to nations in need. . . . . . . . . . . . . . . Jul 29 Groundwater Issues in the United States Part 1: Flooding in the Southeast . . . . . . . . . . . . . . . . . . . . . . Aug 21 Groundwater Issues in the United States Part 2: Hydraulic Fracturing in the Northeast . . . . . . . . . . . . . Sep 23 Groundwater Issues in the United States Part 3: Exempt Wells in the West . . . . . . . . . . . . . . . . . . . . . . . Oct 25 Groundwater Issues in the United States Part 4: Geothermal Grouting in the Midwest . . . . . . . . . . . . . Nov 27

Engineering Your Business, column by Ed Butts, PE, CPI Reservoir Systems—Part 2 Each class has its own considerations that you must factor. . . . . . . . . . . . . . . . . . . . . . . Jan 25 A Message to the Young Enjoy it while you can. . . . . Feb 55 The Creative Process—A Primer Following the creative process chain on your projects can lead to satisfied customers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 36 Pump Impellers: Part 1 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . Apr 28 Pump Impellers: Part 2 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . May 46 Pump Impellers: Part 3 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . Jun 34 Pump Impellers: Part 4 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . . Jul 40 Groundwater Treatment Part 1. General Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 30 Ten Years and Counting! The author celebrates milestone by reflecting upon his most memorable columns. . . . . . . Sep 52 Groundwater Treatment Part 2. Ions—Cations and Anions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 62 Groundwater Treatment Part 3(a): Disinfection— Chlorination . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 42 Groundwater Treatment Part 3(b): Disinfection— Ozone and UV . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 38

Water Well Journal December 2011 67/

Equipment and Supplies

Lessons Learned, by Joe Hogan (column)

Rig Repairs Do you know how to get spares for obsolete items? Don’t miss the information on welding, bearings, seals, and sleeves. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 44 Writing Specs for a New Rig This is no time to pretend or lie to yourself. Know your full drilling and casing program before you start to write. . . . . . . . . . . . . . . . . . . . . . . . . Jun 40 What’s Fueling You? Some water well contractors are opting for alternative fuel to sidestep volatile diesel and gas prices at the pump. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 23 Delta Screens Founded in 2010, Delta Screens is a new wedge wire screen company. . . . . . . . . . . . . . . . . . . . . Aug 28 Harnessing Nature’s Energy with Solar-Powered Pumps Why this “hot” renewable resource is on the rise. . . . Nov 23

Unusual Incidents You need to be careful at all times as you never know when something unusual might occur. . . . Feb 42 Hacking Your Pocket Computer Cell phone security is more important than ever due to the amount of information carried on the devices. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 34

Geothermal Technology Do Your Homework Whether you are designing the system or simply completing the drilling, proper preparation is the key to a successful geothermal project. . . . . . . . . . . . . Feb 21 From the Field Here’s how we constructed a geothermal loop field right next to two public water supply wells. . . . . Feb 27 Subsurface Information Being Developed to Assist Your Geothermal Well Business . . . . . . . . . . . . . . . . . . . . . Sep 48 Groundwater Issues in the United States Part 4: Geothermal Grouting in the Midwest . . . . . . . . . . . . . Nov 27

Groundwater Quality Mitigating a Pesky Metal Lead has recently received national attention, affecting those who serve the groundwater industry. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 21 Well Cleaning and Rehab: The Greener, More Environmentally Friendly Way . . . . . . . . . . . . . . . . . . . . . . . Apr 19 A New Perspective A new way to overcome iron bacteria problems is coming to America. . . . . . . . . . . . . . . . . . Apr 23 Time Will Tell More than a year since the largest oil spill in history, the impact on groundwater from the Deepwater Horizon explosion still isn’t known. . . . . . . . . . . . . . . May 23 Groundwater Issues in the United States Part 1: Flooding in the Southeast . . . . . . . . . . . . . . . . . . . . . . Aug 21 Groundwater Issues in the United States Part 2: Hydraulic Fracturing in the Northeast . . . . . . . . . . . . . Sep 23 Groundwater Issues in the United States Part 3: Exempt Wells in the West . . . . . . . . . . . . . . . . . . . . . . . Oct 25 Groundwater Issues in the United States Part 4: Geothermal Grouting in the Midwest . . . . . . . . . . . . . Nov 27

Industry Data 2010 U.S. Water Well Market in Review The recession continues to affect the industry. . . . . . . . . . . . . . . . . . . Dec 28

It’s the Law (column) The Measures and “Bounds” of Domestic Well Permits New Mexico appellate court deals a blow to prior appropriators and preserves status quo. . . . . . . . . . . . . . . . . . . . . Feb 38

68/ December 2011 Water Well Journal

National Ground Water Association A Welcome Return The 2010 NGWA Ground Water Expo was back in Las Vegas, Nevada, where a record number of exhibiting companies and organizations showed off their newest products. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 35 Expo Highlights Know all of the happenings that have learning, networking, and fun in mind. . . . . . . . . . . . . Oct 32 Expo Educational Opportunities Find out about the countless opportunities to learn at the Expo this year. . . . . . Oct 38

People at Work, by Al Rickard, CAE (column) Fighting Negativity in the Workplace A staff that is not happy is one that is costing its company money. . . . . . Jan 34 Creating an Ethical Workplace Good ethics lead to a better business and bottom line. . . . . . . . . . . . . . . . . . . . . . . Mar 50 Does Your Company Have an EAP? Check out these reasons why your business should have an Employee Assistance Program. . . . . . . . . . . . . . . . . . . . . . . . . . . May 66 Creating an Employee Handbook Regardless of your company’s size, make sure you have a document spelling out its policies. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 58 An Open Line Communication styles can make or break a manager. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 40 Avoid Illegal Interview Questions An interviewer can use behavioral-based job interview questions to help select superior candidates. . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 54

Philanthropy/Aid Haiti: One Year Later . . . . . . . . . . . . . . . . . . . . . . . . . Jan 17 The Seabees’ Humanitarian Water Well Teams Global efforts bring water to nations in need. . . . . . . . . . . . . . . Jul 29 Providing Water to Those in Need University of Delaware group engineers a water system for village in Cameroon. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 35

Pumps and Water Systems Reclaimed Water: A Growing Player in Water Management Aquifer storage and recovery systems grow in the United States. . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 22 Reservoir Systems—Part 2 Each class has its own considerations that you must factor. . . . . . . . . . . . . . . . . . . . . . . Jan 25 Pump Impellers: Part 1 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . Apr 28 Pump Impellers: Part 2 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . May 46 Common Pump Problems Industry pump installers and suppliers weigh in on what they see at job sites. . . . . . Jun 27 Pump Impellers: Part 3 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . Jun 34 NGWA.org

Pump Impellers: Part 4 Detailing the most fundamental— and important—element of centrifugal pumps. . . . . . . . Jul 40 Groundwater Issues in the United States Part 1: Flooding in the Southeast . . . . . . . . . . . . . . . . . . . . . . Aug 21 Harnessing Nature’s Energy with Solar-Powered Pumps Why this “hot” renewable resource is on the rise. . . . Nov 23

Regulations/Laws The Measures and “Bounds” of Domestic Well Permits New Mexico appellate court deals a blow to prior appropriators and preserves status quo. . . . . . . . . . . . . . . . . . . . . Feb 38 The Down and Dirty When it comes to the water well industry, understanding OSHA’s Focus Four hazards is a must. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 19 Groundwater Issues in the United States Part 3: Exempt Wells in the West . . . . . . . . . . . . . . . . . . . . . . . Oct 25

Safety Unusual Incidents You need to be careful at all times as you never know when something unusual might occur. . . . Feb 42 Young But Safe Employers have to provide a safe and supportive environment for young workers. . . . . . . . . May 54 Safety Around the Drill Safety, safety, and more safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 56 The Down and Dirty When it comes to the water well industry, understanding OSHA’s Focus Four hazards is a must. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 19 Avoiding Slips, Trips, and Falls It’s not as simple as it sounds. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 23 A New View It is critical that companies operate with a safety culture philosophy. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 46

Safety Matters (column) Safety Procedures for Decontamination You must have a safety plan when you may encounter contaminants at a job site. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 28 Staying on Your Feet Make sure you know the essential elements to prevent slips, trips and falls. . . . . . . . . . . . Feb 40 A New Standard Overhead power lines are addressed in a new OSHA standard. . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 32 Considerations for a Fleet Safety Program Every business has to answer key questions to ensure employees are safe on the road. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 26 Young But Safe Employers have to provide a safe and supportive environment for young workers. . . . . . . . . May 54 Naturally Occurring Asbestos U.S. EPA’s first public health emergency can put drillers at risk. . . . . . . . . . . . . . . . . Jun 30 Protection from Falling Objects . . . . . . . . . . . . . . . . Aug 42 Understanding Confined Space Standards for Well Drilling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 50 Conducting Facility Safety Audits A workplace safety program has to start right in your office. . . . . . . . . . . . Oct 68 Avoid an Aching Back or Worse Back injuries can become long-term disabling health problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Nov 52

NGWA.org

Creating an Effective Machine Guarding Program Nearly all amputations in the workplace are caused by machine guarding issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 42

Savvy Selling, by Michelle Nichols (column) The Pitch for Speed If “time is the new money,” consider time-saving benefits you can offer customers on your next sales call. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 48 Keeping the Chorus in Tune If different departments or people are pushing different messages, customer confusion will result. Here’s how to build harmonious teams. . . . Feb 62 You’re Never Too Young to Sell Here are 12 ways to develop your skills and overcome customers’ concerns when you’re starting out in sales. . . . . . . . . . . . . . . . . . . . . . . . . . . . Mar 54 The First Task: Respect Yourself How you regard your position plays a big part in how customers will relate to you. So think of yourself as a partner, not a pest. . . . . . . . . . . . Apr 58 The Terms of the Sale Here’s a list of words that can transform a plodding presentation into a powerful pitch. Learn them—and how to use them. . . . . . . . . . . . . . . . . . . . May 70 Classic Selling Mistakes A surreal, error-ridden exchange with a surly vendor is a case study on how to avoid common sales slip-ups. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jun 48 It’s All About Me—Not! Apart from great deals, do you know what customers want? To be recognized and paid attention to. So don’t make the mistake of talking about yourself. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jul 62 Cultivating Your Turf Making your company distinct in your customers’ minds can be tricky. Here’s how to do it. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Aug 48 Selling in a New Place A silver lining to moving your business is that it’s the perfect opportunity to rethink your entire operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Sep 46 Anatomy of a Sales Strikeout Analyzing this blunder offers useful lessons. The key one: Be prepared to quickly explain the benefits you bring your clients at any time. . . . . . . Oct 70 Nervous Before Your Sales Presentation? Join the club. There’s a lot riding on your presentations, so take the following advice seriously. Then have fun! . . . . . . . . . . . . . . Nov 58 Six Savvy Selling Lessons A year-end sampling of sales wisdom. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Dec 50

Transfer of Technology–Expanded Edition, by John L’Espoir (column) Power Transmission Follow the power transfer from truck engine to the driving axles or drilling components. Chain drives and belt drives, drivelines, transmissions, and more. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Jan 36 Rig Repairs Do you know how to get spares for obsolete items? Don’t miss the information on welding, bearings, seals, and sleeves. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 44 Topdrives Hydrostatic, hydraulic, or mechanical topdrive rotary power versus rotary tables. What are downhole motors and how can coiled tubing drill a straight hole? . . . . . Mar 40 The Old Machinery An assortment of drilling rigs and technical specs going back to the 1800s. . . . . . . . . . . . Apr 36 Water Well Journal December 2011 69/

Safety Around the Drill Safety, safety, and more safety. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . May 56 Writing Specs for a New Rig This is no time to pretend or lie to yourself. Know your full drilling and casing program before you start to write. . . . . . . . . . . . . . . . . . . . . . . . . Jun 40 In Conclusion: Formulas, Glossary, Conversions . . Jul 48

Water Well Journal Q&A Haiti: One Year Later . . . . . . . . . . . . . . . . . . . . . . . . . Jan 17 Alan Winebarger, Strata Drilling LLC . . . . . . . . . . . . Feb 32 Mike H. Mehmert, Johnson Screens . . . . . . . . . . . . . Mar 30 John Little, Schramm Inc. . . . . . . . . . . . . . . . . . . . . . . Jul 38 Charles Fishman, The Big Thirst . . . . . . . . . . . . . . . . Sep 38 Kevin Christensen, Palmer Bit Co. . . . . . . . . . . . . . . Nov 60

Your Money, by Bill Lynott (column) A World View Investing in world markets can yield impressive returns. . . . . . . . . . . . . . . . . . . . . . . . . . . . . Feb 60 The Game of Risk Answering a series of questions will help you better evaluate your risk tolerance for your investments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 54 Tax-Sensitive Investing Investors need to know strategies to minimize the taxes on their portfolio. . . . . . . . . . . . . . . Jun 50 Caution Ahead Investors heavy in bonds should know that the future could contain risks. . . . . . . . . . . . . . . . . . . . Aug 50 On the Rise Have a plan for your investments if inflation rises. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 72 Tax Time It’s never too early to begin preparing your 2011 federal income tax return. . . . . . . . . . . . . . . . . . . . . . . Dec 46

Water Well Personalities Doing It His Way Scott Handy, Mr. Water™ Professional Water Treatment . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 60 Living His Dream Tommy Gainey, former A.O. Smith Corp. employee and PGA golfer . . . . . . . . . . . . . . . . . . . . . . . Jun 52 Making an Impact John Pitz, CPI, new NGWA President . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Oct 76

The Water Works, by Ed Butts, PE, CPI (column)

Read Water Well Journal Online! Head to waterwelljournal.com and read articles online any time you want. The Web site features all of WWJ’s content – feature articles, columns, and departments – in HTML format and even has an interactive reader in which you can turn the pages online! And make sure you head there regularly as the Web site is updated daily with breaking news so you will always be aware of the latest happenings in the groundwater industry.

Engineering of Water Systems Part 7— Regulatory Aspects: Water Rights . . . . . . . . . . . . . . . . Jan 30 Engineering of Water Systems Part 8— Miscellaneous Considerations . . . . . . . . . . . . . . . . . . . Apr 50 Engineering of Water Systems Part 9— Statement required by the act of August 12, Hydraulic Analysis: Hydrostatics . Aug 36 1970, Section 3685, Title 39, United States

Well Rehabilitation Mitigating a Pesky Metal Lead has recently received national attention, affecting those who serve the groundwater industry. . . . . . . . . . . . . . . . . . . . . . Mar 21 Well Cleaning and Rehab: The Greener, More Environmentally Friendly Way . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Apr 19 A New Perspective A new way to overcome iron bacteria problems is coming to America. . . . . . . . . . . . . . . . . . . . Apr 23 Groundwater Issues in the United States Part 1: Flooding in the Southeast . . Aug 21 Groundwater Treatment Part 1. General Considerations . . . . . . . . . Aug 30 Groundwater Treatment Part 2. Ions—Cations and Anions . . . . . . . Oct 62 Groundwater Treatment Part 3(a): Disinfection—Chlorination . . . . . . Nov 42 Groundwater Treatment Part 3(b): Disinfection—Ozone and UV . . . . . Dec 38

70/ December 2011 Water Well Journal

Code showing the ownership, management, and circulation of: Water Well Journal, publication number 00431443, published monthly at 601 Dempsey Rd., Westerville, OH 43081 for September 2011. Number of issues published annually: 12. Annual subscription price: $105 domestic; $140 international. The general business offices of the publisher are located at 601 Dempsey Rd., Westerville, OH 43081-8978. The names and addresses of the publisher, editor, and managing editor are: publisher, Thad Plumley, 601 Dempsey Rd., Westerville, OH 43081-8978; editor, Thad Plumley, 601 Dempsey Rd., Westerville, OH 43081-8978; managing editor, Mike Price, 601 Dempsey Rd., Westerville, OH 43081-8978. The owner is National Ground Water Association, 601 Dempsey Rd., Westerville, OH 43081-8978. The names and addresses of stockholders owning or holding 1 percent or more of the total amount of stock are: None. Known bondholders, mortgagees, and other security holders owning or holding 1 percent or more of total amount of bonds, mortgages, or other securities are: None. The average number of copies each issue during the preceding 12 months are: a. Total number of copies printed: Net press run: 25,000 b. Paid and/or requested circulation: 1. Mail subscriptions: 21,141 2. Sales through dealers and carriers, street vendors, and counter sales: 0

c. Total paid and/or requested circulation: 21,141 d. Free distribution by mail, carrier, or other means: samples, complimentary and other free copies: 0 e. Distribution outside the mail: 0 f. Total free distribution 0 g. Total distribution 21,141 h. Copies not distributed: 3,859 i. Total: 25,000 j. Percent paid and/or requested circulation: 100% The actual number of copies of single issue published nearest to filing date are: a. Total number of copies printed: Net press run: 25,000 b. Paid and/or requested circulation: 1. Mail subscriptions: 20,800 2. Sales through dealers and carriers, street vendors, and counter sales: 0 c. Total paid and/or requested circulation: 20,800 d. Free distribution by mail, carrier, or other means: samples, complimentary and other free copies: 0 e. Distribution outside the mail 0 f. Total free distribution 0 g. Total distribution: 20,800 h. Copies not distributed: 4,200 i. Total: 25,000 j. Percent paid and/or requested circulation: 100% I certify that the statements made by me above are correct and complete. Thad Plumley Publisher

NGWA.org

Circle card no. 55

Safety meetings made easy. NGWAâ&#x20AC;&#x2122;s Safety Meetings for the Groundwater Industry: s 0ROVIDES YOU WITH DIFFERENT INDUSTRY RELATED TOPICS TO DISCUSS ONE FOR EACH WEEK OF THE YEAR s 'IVES YOU AN EASY WAY TO TRACK WHO ATTENDED EACH MEETING WITH ITS TWO PART CARBONLESS SIGNOFF FORMAT s +EEPS YOUR EMPLOYEES ARMED WITH THE KNOWLEDGE THEY NEED TO STAY SAFE ON THE JOB 3UBJECTS COVERED RANGE FROM HEARING CONSERVATION AND STAYING SAFE FROM FALLING OBJECTS TO THE PROPER BLOCKING OF DRILL AND PUMP SERVICE EQUIPMENT 'OOD SAFETY PRACTICE IS CRITICAL TO YOUR PERSONNEL EQUIPMENT AND CUSTOMERS -AKE SURE IT S AN ONGOING DISCUSSION WITH THE HELP OF Safety Meetings for the Groundwater Industry 4O ORDER YOUR COPY VISIT THE .'7! BOOKSTORE AT WWW NGWA ORG OR CALL OUTSIDE THE 5NITED 3TATES Safety Meetings for the Groundwater Industry #ATALOG 4

.'7! MEMBER PRICE .ONMEMBER PRICE NGWA.org

Circle card no. 54

Water Well Journal December 2011 71/

Classified Advertising/Marketplace 15 Bits

22 Business Opportunities

Bits, subs, stabilizers, hole openers, etc. Over 10,000 bits in stock.

BUSINESS FOR SALE: Water well drilling and pump service in southern New Mexico. Two commercial acres, 2700 sq. ft. building, all drilling and pumping equipment. Annual sales average one million dollars. Price negotiable. Call (575) 649-2019.

R L C Bit Service Inc. 8643 Bennett Rd. P.O. Box 714 Benton, IL 62812 www.rlcbit.com Ph: (618) 435-5000 Cell: (618) 927-2676 Cell: (618) 927-5586 Fax: (618) 438-0026

3 Appraisals Equipment Appraisals Nationally recognized and accredited equipment appraisals for water well drill rigs and well drilling equipment for banks, lenders, mergers, accountants, estate planning, IRS, and auctions. Experienced, knowledgeable, and recognized worldwide in the water well drilling industry. Accurate and conﬁdential appraisal reports.

SALVADORE AUCTIONS & APPRAISALS 401.792.4300 www.siaai.com

19 Bucket Drill Rigs E Q U I P M E N T WA N T E D Gus Pech bucket/boring rigs, any condition. Support equipment, buckets, etc. Other brand considered. (816) 517-4532 / Jared Sisk

72/ December 2011 Water Well Journal

Jason Corn E-mail: rlcbit373@frontier.com Rick Corn E-mail: rlcbit77@frontier.com

Palmer Bit Company has been recognized worldwide for providing the highest quality bits to the drilling industry for over 50 years. We manufacture bits for drilling everything from clays to limestone. With our experience we can help lower your bit cost, with the proper bit selection for your drilling conditions. We are available 24/7 to assist you with any questions you may have. Call 800-421-2487 Satisfaction Guaranteed www.palmerbit.com

FOR SALE: I have the only patent on a device that automatically tells a homeowner or business how much water is in their drilled well in gallons, liters, feet, or percent, including the recovery rate. All at the touch of a button from inside their home or office, and it is inexpensive too! Billion dollar potential! Looking for a company to arrange for manufacture and distribution on a license basis. Contact: Richard J. Bilinski, 866 Berne Dr., Auburn, PA 17922. (570) 754-7619.

75 Electric Motors EQUIPMENT WANTED: Electric motors wanted. Vertical hollow shaft pump motors. 20 to 500 hp good or bad, will pick up. PH: (800) 541-1562.

MC/VISA accepted

18 Breakout Tools BREAKOUT TOOLS SEMCO Inc. All Hydraulic Hydrorench S110H In Stock 1-10 Four Rollers Breaks Pipe Make Pipe to Torque Specs 800-541-1562

82 Engines BUCKEYE DRILL COMPANY — CATERPILLAR ENGINES — CAT ® 51 HP TO RE-POWER 22WB-E WELL DRILL CAT ® 61 HP TURBO TO REPOWER 22WB-E WELL DRILL COMPLETE WITH ENCLOSURE & TWIN-DISC P.T.O.

PH. 800-767-3745 www.buckeye drill.com

waterwelljournal.com

57 Direct Push Supplies

60 Down Hole Inspection Waterwell Camera Inspection Systems

Manufacturer of Pre-Pack Screens ♦ 4" ID Pre-Pack NOW AVAILABLE ♦ Standard Pre-Pack When You Would Set A Traditional Well ♦ Economy Pre-Pack When Cost Is A Factor

♦ 20% Open Area High Yield Pre-Pack For Use In Low Yield Wells

♦ All Stainless Steel Pre-Pack For Aggressive Groundwater Environments

♦ Non-Metal Pre-Pack When Metal Components Are Not Compatible

♦ Annular Seals Foam Bridges, Bentonite & Quick-Sleeves

♦ CUSTOM Pre-Packs and

Bentonite Packs *** A Johnson Screens Distributor*** **We Stock Geoprobe® Compatible Supplies & Tooling** *Proactive® Pumps Master Distributor*

• Portable, Truck or Trailer mounted. • Retrofit compatible with Laval and most geophysical logging winches. • Full repair service and spare parts for CCV, Boretech, Wellcam and Laval cameras and controllers. • Forward and 360 degree side wall viewing color cameras. • Depths to 5,000 feet.

CCV Engineering & Manufacturing An Aries Industries Company

800-671-0383 • 559-291-0383 Fax: 559-291-0463 E-mail: jim.lozano@ariesccv.com On the web at www.ariesccv.com

Toll Free 1-888-240-4328 Phone: 1-609-631-8939

♦

Fax: 1-609-631-0993

ectmfg.com ♦ proactivepumps.com ♦ torquerplug.com

71 Drilling Equipment

Century Geophysical Corporation 1223 S. 71st E. Ave., Tulsa, OK U.S.A. 74112 Phone (918) 838-9811 Fax (918) 838-1532 sales@century-geo.com www.century-geo.com

99 Geothermal Services Over 600 distributors nationwide & Canada. NSF Approved Polyethylene Fittings & Pipe Residential & Commercial Flow Centers Radiant Buffer Tanks

Didn’t find what you were looking for?

817-927-8486 www.watsonusa.com Sales@watsonusa.com MD 510 Geothermal Drill

Twitter @WaterWellJournl

Try NGWA’s Career Center at www.careers.ngwa.org for more opportunities. Whether you are looking for the right job or the right employee, the NGWA Career Center can provide you with an industry-specific listing to hone your search. Questions? Call Rachel at 800 551.7379, ext 504, or e-mail at rjones@ngwa.org.

Water Well Journal December 2011 73/

76 Elevators J & K To o l C o m p a n y I n c .

Kwik Klamps 1 & 2 (adjustable 1 â&#x20AC;&#x201C;2 or 21â &#x201E;2 â&#x20AC;&#x201C; 4 ) NEW â&#x20AC;&#x201C; Kwik Klamp 3 (for 6 PVC) Elevators for PVC well casing (sizes 1 â&#x20AC;&#x201C;16 ) Heavy Duty PVC Elevators (sizes 4 â&#x20AC;&#x201C;8 ) Flush Joint PVC Pipe Clamps (sizes 4 â&#x20AC;&#x201C;24 ) www.jktool.com sales@jktool.com Tel 320-563-4967 Fax 320-563-8051

1 â&#x20AC;&#x201C; 16 Elevators All steel with safety latch. SEMCO of Lamar 800-541-1562 Fax 719-336-2402 Credit Cards Accepted

Standard Manufacturing

Largest water well pipe elevator manufacturing company in the United States.

Phone:

(936) 336-6200 (800) 337-0163 Fax: (936) 336-6212 E-Mail: StandardManufacturing @yahoo.com Web site: www.standardmfg.com

Dealers Wanted

SkyRex Water Well Elevators 2 thru 36 Also lightweight PVC elevators Now Available! â&#x20AC;&#x153;Complete Reverse Circulation Drill Stringsâ&#x20AC;?

Rex McFadden 7931 19th Lubbock, TX 70407

Ph (806) 791-3731 Fax (806) 791-3755 www.rexmcfadden.com

101 Grouters 7$1. &217,18286 )/2: *5287 3803 *30 $1' 35(6685(6 83 72 36, &RQWLQXRXV SXPSV DQG PL[ EHQWRQLWH WKHUPDO HQKDQFHG JURXW RU FHPHQW JURXW IRU D QRQ VWRS JURXWLQJ RSHUDWLRQ *HR /RRS 7DQN 'LHVHO Â&#x2021; *30 FRQWLQXRXV IORZ DW Â&#x2021; SUHVVXUHV XS WR 36, Â&#x2021; 0L[ LQ RQH WDQN ZKLOH SXPSLQJ Â&#x2021; RXW RI WKH RWKHU Â&#x2021; 7ZR JDOORQ VWDLQOHVV VWHHO PL[LQJ WDQNV Â&#x2021; /DUJH [ SLVWRQ SXPS ZLWK Â&#x2021; FKURPH OLQHUV Â&#x2021; *30 ZDWHU ILOO SXPS ULQVH OLQH Â&#x2021; +3 F\OLQGHU ZDWHU FRROHG Â&#x2021; .XERWD GLHVHO HQJLQH &KHFN RXW RXU IXOO OLQH RI JURXW SXPSV DQG DFFHVVRULHV DW

ZZZ JHR ORRS FRP Â&#x2021; MHII#JHR ORRS FRP Â&#x2021;

Add a color to your display classified ad for only $49. Please call Shelby to make arrangements 1-800-551-7379 ext. 523

Balancing technology and simplicity for trouble-free performance

CG-500/031 Geothermal Series at See us NGWA 6 #112 Booth

CG-500/031/GH/GT Gas/Hyd. Powered

ChemGrout introduces a new high-capacity grout plant for the growing geothermal industry. The ChemGrout CG500/031 utilizes two 70-gallon mix tanks and a large 45-gallon holding hopper, feeding their patented single acting 3" piston pump. This new design provides mixing for high ratio sand/bentonite materials specified by loop designers. The CG500/031 generates continuous outputs of up to 16 gpm, pressures of 500 psi, and is available in air, hydraulic, gas and diesel.

Making grouting profitable for over 45 years

www.chemgrout.com 708.354.7112 74/ December 2011 Water Well Journal

waterwelljournal.com

90 Equipment

105 Injection Pumps New Low Prices

The perfect solution for poor well yield is only a click way.

/ 8 7

www.wellmanager.com

, / 0 1 . 0 1 ,,

â&#x153;&#x201D; Use on wells yielding as little as 0.10 gpm. â&#x153;&#x201D; Turn-key collection and delivery system. â&#x153;&#x201D; Fits through 24â&#x20AC;? doors. â&#x153;&#x201D; Good money from bad wells. For more information, log-on or call 800-211-8070.

2 #"" 1 " 3 4

, 5 1 6 . , /% 1% / . 7

ÂŠ Reid Plumbing Products, LLC

, 1 ,. . 7 * , 9, * 8 , : * , , * , !!"#$ %&'!!"( #) #! * +&'!!"( #) !$)# *, -* ,.

106 Installation Accessories

A T TWell E Manager NTION Classified Display Ad Buy Direct from Manufacturer â&#x20AC;&#x153;Solutionâ&#x20AC;?

Why pay retail â&#x20AC;&#x201D; when you can buy direct Water Well Journal B&W 2 col 4.25â&#x20AC;? 2â&#x20AC;? We ship any amount tox anywhere

5-15-09

Select Environmental Supplies LLC 1345 WM P.O. Box 6036 Concord, NC 28027 5 6 Monitoring Well Manhole 8 7 1â &#x201E;2 Monitoring Well Manhole 8 12 Monitoring Well Manhole

$18.25/ea. $22.15/ea. $23.35/ea.

OBSERVATION MONITORING WELL MANHOLES â&#x20AC;˘ H-20 Load Rating â&#x20AC;˘ 2-Bolt with O-Ring (9â &#x201E;16 ) Bolt Head â&#x20AC;˘ Galvanized Skirts with Welded Seam â&#x20AC;˘ Aluminum I.D. Tags â&#x20AC;˘ Stainless Bolts & Washers with Neoprene Washer

We carry prepacked screens and other testing supplies.

Heat Shrink from B & B Wholesale Why pay higher prices for lower quality products? Check out the prices on our Heat Shrink Splice Kits. 3â&#x20AC;&#x201C;Wire Kit (for #10/12/14, clear) $1.82 ea. 4â&#x20AC;&#x201C;Wire Kit (for #10/12/14, clear) 2.22 ea. 1 â &#x201E;2 3 Tubes (clear) .45 ea. 1 â &#x201E;2 48 Tubes (clear) 8.81 ea.

â&#x20AC;&#x201C; custom kits for up to 4/0 wire â&#x20AC;&#x201C; volume pricing available â&#x20AC;&#x201C; labeling available â&#x20AC;&#x201C; choose from 3 types of shrink tubes â&#x20AC;&#x201C; also available is a large selection of installation accessories such as pressure gauges, tapes, tank fittings packages, and valves.

800-593-9403

Call (704) 467-6092 or (704) 425-7838 Fax (704) 795-1638 Visit our Web site www.selectenvironmentalsupplies.com We accept Visa and MasterCard

Twitter @WaterWellJournl

Water Well Journal December 2011 75/

112 Miscellaneous

115 Mud Pumps Hydraulic drive mud pumps —small and lightweight—

DRILLING EQUIPMENT

Light Towers Light Towers 71/2 10 duplex pump • Fits in the place of a 5 6 • Pumps 300 GPM at up to 800 PSI • Weighs 1000 lbs. less than a 5 6 • Single and three cylinder models also available U.S Pat. #6,769,884 and others pending

Phone: (540) 982-8001 Fax: (540) 342-0546 nolanddrill@noland.com

Centerline Manufacturing 903-725-6978

www.centerlinemanufacturing.com

NEW, USED, RENTALS ¾ (4) 1000-Watt Lamps ¾ 20 KW Generator (L20) ¾ Telescoping Mast

137 Services

www.nolanddrilling.com

116 Mud Systems

REPAIRS: Eastman deviation survey clocks (mechanical drift indicators) repaired. We also have three, six, and twelve degree angle units, charts, and other accessories in stock. Call Downhole Clock Repair, (325) 660-2184.

DESANDER

GD GXQ 7.5 16 Gardner Denver duplex mud pump. $20,000 or best offer. Call (530) 891-5545 for more information.

Get Safety Resources online You can never be too safe so take advantage of safety resources online. Go to the Web site of the National Ground Water Association and check out the resources it has available at www.NGWA.org/ Professional-Resources/safety/ pages. Also while you are at the Web site, make sure to check out NGWA Press’ newest safety item, Safety Meetings for the Groundwater Industry, a set of 52 sheets that provide information so companies can hold weekly safety meetings on topics specific to their industry.

139 Slotting Machines Mini-Desander

MUD MIXER CM Consulting & Equipment Jerry Mason Specialist in your drilling and grouting problems. 1640 Oppenheimer Rd., Bedford, PA 15522

(814) 623-1675

(814) 623-7285 FAX

76/ December 2011 Water Well Journal

J & K To o l C o m p a n y

PVC Screen Slotting Machines

PVC Threading Machines

Perforating Machines Affordable, easy to operate automated machines with touch screen programming.

www.jktool.com sales@jktool.com Tel 320-563-4967 Fax 320-563-8051

160 Trucks 30-Freightliner Trucks 6 6, 60 Series Detroit, HT740, Allison Trans., Rockwell Axle, 68KGVW, 315/80 R22.5 Michelin, Low Miles SEMCO, Inc. Phone (800) 541-1562 waterwelljournal.com

125 Pump Hoists 2011 Models

New Equipment in Stock

S4,000 Pump Hoist, 8,000# cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . $14,245

S6,000 SEMCO, 35 , PTO, RC, PR, 2 spd., aux., 11 bed, toolboxes, 2011 Dodge 5500, 6.7L diesel, 6 spd., automatic, 4 4, . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . $77,598

S6,000 Pump Hoist, 16,000# 3L cap., 35 telescoping mast, 30 gal. oil tank, hydro pump, 5T safety hook, hydro controls and variable speed engine control . . . . . $16,445

Used Equipment in Stock M33 Jessen/Monitor, 1-PR, SB, 1995 Ford F-350, gas, 5 spd., 4 2, white . . . . $17,900

S8,000 Pump Hoist, 22,000# 3L cap., 36 telescoping mast, 30 gal. oil tank, hydro pump, 7T safety hook, hydro controls and variable speed engine control . . . . . $20,845

M34 Jessen/Monitor, RC, PR, SB w/1992 GMC Top Kick, 3116 Cat, 5 spd. . . $19,500

S10,000 Pump Hoist, 30,000# 3L cap., 40 telescoping mast, 30 gal. oil tank, hydro pump, 9T safety hook, hydro controls and variable speed engine control . . . . . $28,545

5T Smeal, 35 , SR, PR, SB, 2001 Chevy 3500, 5 spd. . . . . . . . . . . . . . . . . . . .$17,900

S12,000 Pump Hoist, 48,000# 4L cap., 44 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 11T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $32,945

S6,000 SEMCO, 44 , HS PTO, 2 spd., RC, oil cooler, sandreel, 2-PR, light kit, 11 bed, 2008 Dodge 5500, 6.7L diesel, 6 spd. auto. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$62,070

S15,000 Pump Hoist, 60,000# 4L cap, 48 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . $40,645 S20,000 Pump Hoist, 80,000# 4L cap, 40 telescoping mast, 6000# tail out line, 72 gal. oil tank, hydro pump, 13T safety hook, hydro controls and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$53,845 S25,000 Pump Hoist, 100,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal. oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$61,545 S30,000 Pump Hoist, 120,000# 4L cap, 40 telescoping mast, 6000# tail out line, 100 gal. oil tank, hydro pump, 15T safety hook, hydro control and variable speed engine control . . . . . . . . . . . . . . . . . . . . . . . . . . . . .$76,945

Did you know?

WANTED: SMEAL Model 12T, SMEAL Model R12. Call: (318) 221-4273 and ask for Jonathan. E-mail for pictures and pricing to ridingonlife@yahoo.com.

128 Pump Pullers

5T Smeal, 1-PR, flatbed, toolboxes, 2004 Ford F-650, Cummins . . . . . . . . . . .$34,950

Walker-Neer 20T rated, double cathead, sandreel, 3rd leg, 1976 Chevy . . . . $19,500

860-651-3141

fax 860-658-4288

S12,000H SEMCO, 44 , HS PTO, SR, oil cooler, 2 spd., 2-aux., PR, BC outriggers, light kit, 16 bed, toolbox, 2006 Intl. 4300, DT466, auto. . . . . . . . . . . . . . . . . . . $87,039 S15,000 SEMCO, 48 , BO cylinder, cathead, aux., 2 spd., power arm, power tong hookup, 18 bed, toolboxes, 2007 Freightliner, diesel, automatic 5 spd. . . . . . . . . . . . . . . . $82,572

SEMCO Inc. P.O. Box 1216 7695 U.S. Highway 287 North Lamar, CO 81052 (719) 336-9006 / (800) 541-1562 Fax (719) 336-2402 semcopumphoist@yahoo.com www.SEMCOoflamar.com See our ad on page 15.

178 Water Treatment

AER-MAXsystems for sulfur and iron problems

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174 Wanted

Water Well Journal classified advertisements appear online (at no additional cost) each month at www.waterwelljournal.com/ category/ineveryissue/classifieds

Check it out! Twitter @WaterWellJournl

WANTED: SMEAL Model 12T, SMEAL Model R12. Call: (318) 221-4273 and ask for Jonathan. E-mail for pictures and pricing to ridingonlife@yahoo.com.

Air Pump Water Solutions, Inc. 10983-E Guilford Road • Annapolis Junction, MD 20701

e-mail: sales@air-pump.com

1-877-4-AER-MAX 1-877-423-7629 Water Well Journal December 2011 77/

135 Rigs Weber Group LC Contact Kelly 480-229-0748

'5,//7(&+ 7 . RQ )25' / PLOHV 8VHG 'ULOO 5RG +RXUV KWWS ZZZ DTXDVFLHQFH QHW ULJ $TXD6FLHQFH

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FOR SALE: 2007 Atlas Copco TH-60. Excellent condition, excellent paint. 1070/350 air, very low compressor time, 2 speed top head, sand line reel. Call (608) 635-7564.

1977 TH-50 high torque top head drive, large water course swivel, 225 of 4.5 drill pipe and accessories, mounted on Autocar with 230 Cummins. Current ND plates and DOT inspection. $75,000. Call (701) 238-5409 or e-mail tsolson1@hotmail.com

FOR SALE: 1977 Speedstar Mod. SS-135, 5 6 G.D., retractable 81â &#x201E;2 DSM rotary pulldown. Call (361) 782-1555 or (361) 7822880.

1998 Ford F-800 diesel. 88,333 miles. Bucyrus Erie 20W cable tool rig with a 353 Detroit Diesel deck engine. Truck and rig in excellent working order. The unit was rebuilt including the main shafts and clutches. Asking $30,000. Tooling available at extra cost.

1985 Ford F-800 diesel. 193,000 miles. Bucyrus Erie 22W cable tool rig with 353 Detroit Diesel deck engine. Truck and rig in working order. Rig rebuilt including main clutches and shafts. $30,000.

132 Rig Equipment

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Enid Drill Systems Inc www.eniddrill.com 580-234-5971 Fax 580-234-5980

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4510 E Market, Enid, OK 73701 USA

New rigsâ&#x20AC;&#x201D;custom designs

Quality rig repair service

New and used equipment needs

â&#x20AC;&#x153;Transfer of Technologyâ&#x20AC;? - the must have book for all drillers!

+ ; : ?% 2 25 9 2 5

78/ December 2011 Water Well Journal

waterwelljournal.com

176 Water Level Measurement

Ground Water Monitoring Instrumentation Geokon, Inc. manufactures high quality hydrological instrumentation suitable for a variety of ground water monitoring applications. Geokon instruments utilize vibrating wire technology providing measurable advantages and proven long-term stability. The World Leader in Vibrating Wire Technology

Fax: 760-384-0044

1 • 603 • 448 • 1562 1 • 603 • 448 • 3216 info@geokon.com www.geokon.com

Geokon, Incorporated 48 Spencer Street Lebanon, New Hampshire 03766 | USA

Phone: 760-384-1085

www.wellprobe.com Sonic Water Level Meters Since 1978 Time Tested & Customer Approved 303-443-9609

Waterline Envirotech Water level indicators made in the USA for over 30 years.

STATIC WATER LEVEL IN SECONDS! • • • •

Nothing to Lower into the Well No Contamination No Cleanup NO TAPES!

Complete Kit

ONLY $995

The Well Sounder 2010 PRO measures straight and crooked wells up to 2000 ft using sound waves. The built-in data logger allows for unsupervised drawdown testing and downloads easily with the included USB cable.

360-676-9635 www.waterlineusa.com For more information contact your local distributor or call us Phone: 910-778-2660 Toll Free: 888-803-3796 www.enoscientific.com

Put your company’s message here! Classified advertising is a great way to reach the water well industry. Call Shelby to make arrangements at 1-800-551-7379 ext 523.

Twitter @WaterWellJournl

Water Well Journal December 2011 79/

180 Water Trucks Thank you to all our loyal customers. We wish you a Merry Christmas and a Happy New Year!

185 Well Rehab get rid of

Iron bacteria! One time treatment! Works every time! When others fail, we don"t! Real technical services.

Who else?

NORTHWEST FLATTANKS Steve Wipf (406) 466-2146 E-mail: steve@northwestflattanks.com

Cell (406) 544-5914 www.northwestflattanks.com

get rid of

Coliform too! The new chlorine

184 Well Packers

• 200 times more effective than regular chlorine for coliform. • no pre-blending to control pH • competitive price to regular chlorine • NSF approved • free technical service, if 3 failures • distributor map is on the web site

Now for De-chlorinating Sterilene

Chlor

“Oust” ppm 360.552.6662 www.aardvarkpackers.com

Who else?

Toll free 888-437-6426 Email info@designwater.com web site: designwater.com

80/ December 2011 Water Well Journal

waterwelljournal.com

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185 Well Rehab

184 Well Packers

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Serving Your Complete Packer Needs i INFLATABLE PACKERS - Water Well, Environmental, Pressure Grout, Wireline. Custom Sizes & Fabrication available i MECHANICAL PACKERS - Freeze Plugs, Custom Applications Call or email us with all your Packer questions!!

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195 Wire Rope

Toll-Free: 1-888-572-2537 Email: info@QSPPackers.com Manufactured by Vanderlans & Sons 1320 S. Sacramento St. â&#x20AC;˘ Lodi, CA 95240www.QSPPackers.com â&#x20AC;˘ 209-334-4115 â&#x20AC;˘ Fax 209-339-8260 Fax # : 253-770-0327 Web: Prompt Shipping in the US & Internationallyâ&#x20AC;&#x201D;Usually in just One Day!!

Applications Include: +\GURORJLFDO 7HVWLQJ Â&#x2021; ,QMHFWLRQ :LWKGUDZDO Â&#x2021; 6WDQGDUG &XVWRP 6L]HV 0DWHULDOV :DWHU 0LQLQJ (QYLURQPHQWDO Â&#x2021; *URXWLQJ 6DPSOLQJ *HRWHFKQLFDO +\GURIUDFWXULQJ Â&#x2021; 5HFLUFXODWLRQ :HOOV Â&#x2021; 6WHDP ,QMHFWLRQ Â&#x2021; 5HOLQH &DVLQJ To discuss your questions and applications, call

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Put your companyâ&#x20AC;&#x2122;s message here! Classified advertising is a great way to reach the water well industry. Call Shelby to make arrangements at 1-800-551-7379 ext 523.

Twitter @WaterWellJournl

Ph. 303 789-1200 or 800 552-2754 Fx. 303 789-0900

Water Well Journal December 2011 81/

186 Well Screens

ENVIRONMENTAL SERIES

3/4-inch 1-inch 1.25-inch 1.5-inch 2-inch

Advantages of Surge Block Method Most effective way to develop any well Produces more water, less color and turbidity Only the surge block method “back washes” the well screen, removing clay bridge, sands and silts Flexible wiper creates suction and pulls water into the screen (not available with other methods) Constructed of inert long-lasting materials Capable of lifting water over 50 feet Removable ball valve prevents water from flowing back into well and will not clog with sediments Fast, effective and saves time and money

PRODUCTION SERIES

4”,5” Well screen manufacturer: stainless steel, galvanized and carbon steel. Sizes: 0.75" to 24.0" OD. Rod base, pre-pack and pipe base screens. Environmental flush joint monitor pipe, T&C stainless drop pipe, drive points, etc. Contact: Jan or Steve 18102 E. Hardy Rd., Houston, TX 77073 Ph: (281) 233-0214; Fax: (281) 233-0487 Toll free: (800) 577-5068 www.alloyscreenworks.com

JOURNAL

For more information visit: www.welldeveloper.com 850.727.4427

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Classified Advertising Rates

Line Classified Ads (2 ⁄4 column—approx. 39 letters and spaces per line): $8 per line, $32 minimum (4 lines) 1

FIBERGLASS REINFORCED EPOXY MONITOR WELL CASING AND SCREENS x x x x

2” 3” 4” 6” Flush Joint Casing and Screens High temperature material available Low cost 100% inert Sensitive PPB Monitor wells

6””

There is no discount for multiple runs. No new equipment advertising accepted in line advertisements.

Display Classified Ads Single column 21⁄4 inches wide OR Double column 411⁄16 inches wide (per column inch – min. depth 2 column inches): 1 month: $60 per inch 3 months: $58 per inch 6 months: $55 per inch 12 months: $49 per inch

Fiberglasswellsystems.com (512) 358-7388 Austin, TX

82/ December 2011 Water Well Journal

To place a classified advertisement in Water Well Journal, please send ad text to Shelby Fleck by e-mail at sfleck@ngwa.org or fax to 614 898.7786. Upon receipt, you will be contacted and provided a quote. Thank you!

waterwelljournal.com

Card No./ Page 15 19

Geoprobe ® Systems (800) 436-7762 www.geoprobe.com Goulds Water Technology 16 24 (315) 239-2399 http://completewatersystems.com/ brands/goulds Grundfos Pumps 17 IFC (913) 227-3400 www.us.grundfos.com Hoeptner Perfected Products 18 43 (408) 847-7615 www.freezeﬂow.com Indar Pumps 19 58 (954) 563-8437 www.indarpump.com ISCO Industries 20 60 (800) 345-4726 www.isco-pipe.com Jet-Lube 21 17 (800) 538-5823 (713) 678-4604 (fax) Johnson Screens 22 41 (651) 636-3900 www.johnsonscreen.com Laibe/Versa-Drill 23 30 (317) 231-2250 www.laibecorp.com Laval Underground Surveys 24 53 (800) 344-7205 www.lavalunderground.com Lorentz Solar Water Pumps 25 OBC (888) 535-4788 (866) 593-0777 www.lorentz.de MARL Technologies 26 10 (800) 404-4463 www.marltechnologies.com Mount Sopris Instruments 27 52 (303) 279-3211

JOURNAL

Card No./ Page A.O. Smith Electrical Products 1 47 (937) 667-2431 www.aosmithmotors.com A.Y. McDonald Mfg. 2 5 (800) 292-2737 www.aymcdonald.com Amistco 3 13 (281) 331-5956 www.amistco.com Atlas Copco Drilling Solutions 4 2 (800) 732-6762 www.atlas-copco.com B&B Chlorination 5 32 tbehr76355@bellsouth.net www.bbchlor.com Baker Mfg., Water Systems Division 6 49 (800) 523-0224 www.bakermfg.com Baroid 7 20 (877) 379-7412 www.baroididp.com Boshart Industries 8 29 (800) 561-3164 www.boshart.com CCV Engineering & Mfg. 9 33 (800) 671-0383 www.ariesccv.com Centennial Plastics 10 8 (402) 462-2227 www.centennialplastics.com Cenral Mine Equipment 11 11 (800) 325-8827 www.cmeco.com Cotey Chemical 12 18 (806) 747-2096 www.coteychemical.com GEFCO/King Oil Tools 13 44 (800) 759-7441 www.gefco.com GeoPro 14 26 (877) 580-9348 www.geoproinc.com

INDEX OF

ADVERTISERS

Card No./ Page

Card No./ Page SEMCO 42 15 (719) 336-9006 www.semcooﬂamar.com Southwire 43 45 (770) 832-4590 www.southwire.com Star Iron Works 44 23 (814) 427-2555 www.starironworks.com Tesla 45 55 (843) 797-5002 www.teslasub.it Texas Ground Water Association 46 83 (512) 472-7437 Tibban Mfg. 47 1 (760) 954-5655 www.tibban.com USExploration Equipment 48 16 (317) 780-0117 www.useeco.net Unitra 49 34 (281) 240-1500 www.unitrainc.com Voss Technologies 50 12 (800) 247-6294 Water-Right 51 7 (920) 739-9401 www.water-right.com Woodford Mfg. 52 9 (719) 574-1101 www.woodfordmfg.com Wyo-Ben 53 51 (800) 548-7055 www.wyoben.com

www.mountsopris.com NGWA/Bookstore 28 36 (800) 551-7379 54 71 www.ngwa.org NGWA/Certiﬁcation 29 49 (800) 551-7379 30 57 www.ngwa.org NGWA/ConsensusDocs 31 59 (800) 551-7379 www.ngwa.org NGWA/Fly-in 32 54 (800) 551-7379 www.ngwa.org NGWA/Membership 33 27 (800) 551-7379 www.ngwa.org NGWA/NGWREF 34 61 (800) 551-7379 www.ngwa.org NGWA/Paciﬁc Northwest Expo 35 14 (800) 551-7379 www.ngwa.org National Pump 36 IBC (800) 966-5240 www.nationalpumpcompany.com North Houston Machine 37 32 (800) 364-6973 nhmi2@earthlink.net Oil Center Research 55 71 (337) 232-2496 Powers Electric Products 38 43 (559) 275-3030 www.powerselectric.com Pullmaster Winch 39 51 (604) 594-4444 www.pullmaster.com Robertson Geologging USA 40 44 (281) 807-6209 www.geologging.com Schramm 41 40 (610) 696-2500 www.schramm.com

Welcome New Advertiser! Oil Center Research

2012 Annual Convention & Trade Show January 24–27, 2012

A PUBLICATION OF THE NATIONAL GROUND WATER ASSOCIATION

Coming Up Make sure you kick off the new year by checking out the January 2012 issue of Water Well Journal. The publication will focus on well maintenance, a key topic today. There will be articles detailing maintenance tips as well as one on the economic benefits of doing maintenance jobs. The issue will also feature the final installment of the four-part series Strategies to Boost Your Business. Look for the January WWJ soon! Twitter @WaterWellJournl

o ance t r t n e n FREE ibits o h x e e th day! Thurs

San Marcos Hotel & Conference Center San Marcos, Texas

To develop, promote, and protect Texas groundwater and the water well industry. Contact information:

Leroy Goodson Phone: (512) 472-7437 Fax: (512) 472-0537 E-mail: LGoodson@twca.org www.tgwa.org Circle card no. 46

Water Well Journal December 2011 83/

CLOSING

TIME

Denali Drilling Inc. of Anchorage, Alaska, works on an offshore geotechnical project for the University of Alaska’s dock extension earlier this year in Seward, Alaska, about 130 miles south of Anchorage.

Denali Drilling drills/vibes a 36-inch pile in February in the interior of Alaska. Photos courtesy Denali Drilling Inc.

Eichelbergers Inc. of Mechanicsburg, Pennsylvania, drills a supply well at a Marcellus Shale well pad site in June 2008. Photo courtesy Eichelbergers Inc.

“Closing Time” is the page of Water Well Journal that showcases—you! It will always feature a few pictures of people at work at job sites around the world. Please send in photos and brief descriptions and you just

84/ December 2011 Water Well Journal

may be the subject on the last page of an issue of WWJ. And remember, if your photo is selected as the cover image of WWJ, you receive $250. If your photos are selected, you will be

asked to fill out a photo disclaimer form that grants the National Ground Water Association the royalty-free right to display the photos. Please send high-resolution digital photos to tplumley@ngwa.org.

waterwelljournal.com

Certificate No. 13778

Circle card no. 36

Circle card no. 25