Saturday 19 June 2021, 9am – 3.30pm Location: River Room, 711 Victoria Street, Hamilton Central, Hamilton 3204 $75.00 Per Person for practices with a current PMAANZ Membership $100.00 Per Person for Non-Members RSVP: Friday 28 May 2021
Email: waikato@pmaanz.org.nz Payment Due: Friday 11 June 2021 (late cancellations, non-refundable) PMAANZ Waikato Branch account: 03-1555-0147641-00 *refreshments/lunch provided
A Fantastic opportunity for your reception and administration team members is now available to attend an education session hosted by PMAANZ. Our education session will be facilitated by two speakers covering the following topics
Dealing with challenging interpersonal dynamics - GROW How to create a better team by using Personality Traits – Jo Henson
Session 1: Dealing with Challenging interpersonal dynamics The education session will cover how to deal with challenging interpersonal dynamics and understanding how different personality traits can make your team function better. Practice receptionists serve a far broader mix of people and personalities than almost any other profession. And by far, most of our community members are pleasant, cooperative, and appreciative of our services. A certain percentage, however, display behaviours which can be brought on from worry, fear, anger, denial, or anxiety – creating a difficult situation for all concerned. To successfully manage these uncomfortable and often unsafe situations, front line staff need special skills, and focused management strategies – if we are to interact with service users effectively and keep our workplace a safe place for us to be and to feel good about.
This workshop provides training in developing the actual verbal, emotional and physical interpersonal skills we need to turn conflict into cooperation, and successfully deal with the most challenging types of people. In addition, we will explore how to create a happy, productive, efficient, and non-turbulent workplace, by improving our ability to set appropriate boundaries.
Edmond Otis is a health educator, licensed psychotherapist, and speaker who consults with business, public and private organisations, medical and social service agencies, individual clients, athletes and sport teams, in New Zealand and the US, to improve communication, reduce conflict, minimize stress, increase resilience, and facilitate better outcomes.
Session 2: How to create a better team by using Personality Traits Learn how personality types can help your team function better. Investigating the different types can help to build understanding among diverse teams, facilitate better communication, and create an environment of cooperation and productivity. Explore different ways of bringing personality consciousness to your team (and yourself as a leader/manager/team member). Jo is an engaging speaker who has done many sessions for PMAANZ, PHOs and practices. You will be sitting on the edge of your seat!