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Checking you have been understood It is important that you have a two-way conversation with the consumer, and you both understand what has been said. You should make sure that you give the consumer comprehensive information so they can make an informed decision. It is a good idea to give the consumer an opportunity for a follow-up conversation, to give them a chance to think about what you have discussed and ask any further questions. Checking you have been clear is the third step in the Three Step Model to better health literacy published by the Health Quality & Safety Commission.
