Chichester Business Jan-Jun 2018

Chichester Business January – June 2018

The voice of Chichester business www.chichestercci.org.uk

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IN THIS ISSUE...

Chichester Business December – June 2018

04–09 Events programme: January – June 2018 10 Here to represent you – Meet the Chamber Team

The voice of Chichester business www.chichestercci.org.uk

Cover image: Chichester Cathedral. Photograph by Tim Mulkern

11 Supporting our charity members 12 Free 1-2-1 business advice 13 Customer seduction 14 Creative showcase 16 Are you ready for GDPR? 18 Support for exporters 19 Member profile Jackie Sharp, Co Prom 20 Improving City 'dwell times' Supporting economic growth 21 Disruptive technology 22 Welcome to our new members

Want to contribute?

Members are invited to send their editorial to: Chichester Chamber of Commerce and Industry 82 North Street Chichester PO19 1LQ Phone: 01243 531765 Email: office@chichestercci.org.uk Web: www.chichestercci.org.uk CB Magazine is the magazine of Chichester Chamber of Commerce & Industry. Published bi-annually it is distributed to the membership of CCCI and surrounding local businesses.

Editorial: Chichester Chamber of Commerce and Industry Branding and design: TM Design | timmulkerndesign.co.uk Printing: SRP Design And Print

Welcome Welcome to the latest issue of Chichester Business – the Chamber’s bi-annual publication featuring local business stories alongside all the details of our action-packed events programme for the first half of 2018.

As well as looking forward, I want to take the opportunity to note some great events and news from the last six months. In the summer we were delighted to announce the appointment of our new Chief Executive – although rather than one name, I was delighted to be able to announce two as we appointed a job share. As I’m sure you know, the role is shared between Julie Harrison and Sue Garman. Between them, they bring a wealth of experience, local knowledge and passion to the role. We are very lucky to have them and they are focused on continuing to deliver a high-quality Chamber with a focus on supporting and growing our membership.

Our business breakfasts in partnership with Chichester College go from strength to strength with many being sold out in advance. Our monthly members meetings have taken us from Fishbourne Roman Palace to Chichester Cathedral, The Prebendal School and The Academy Selsey. Members also had a chance to see ‘Behind the Scenes’ at the fantastic Tangmere Airfield Nurseries – the UK’s largest pepper farm.

Looking ahead, our regular breakfasts and monthly members meetings continue alongside some new and exciting events.

I am particularly looking forward to the ‘Cocktail Tasting Masterclass’ being held at the Chichester Harbour Hotel in April – I might even need to book myself a room…! We are also proud to once again be supporting the Observer and Gazette Business Awards – a fantastic opportunity to acknowledge and celebrate our local business talent and successes. Lastly, a plug for the next in our series of ‘Behind the Scenes’ tours – a chance to visit the studios of Spirit FM and to meet some of the team who run West Sussex’s leading commercial radio station.

A number of our members have also asked us to put on more workshops on key business issues and we are responding to this by holding workshops on the upcoming changes around General Data Protection Regulation (GDPR). With the changes due to take place in 2018, this is a good opportunity to find out how it will impact your business and what you need to do. We also continue to work closely with the Coast to Capital Local Enterprise Partnership and host events in partnership with their Growth Hub and business advisors.

Lastly, after all the planned networking, training, eating (and cocktail tasting…) I think I might need to book for the Afternoon Tea at the Hilton in association with our friends at Worthing & Adur Chamber of Commerce.

Julie Kapsalis Chair, Chichester Chamber of Commerce & Industry

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The voice of Chichester business chichestercci.org.uk EVENTS: JANUARY

JANUARY

Workshop 1: General Data Protection Regulation (GDPR)

The Chichester Business Breakfast in conjunction with Chichester College

Date: Thursday 25 January Venue: Chichester Cathedral Enterprises, 4 Canon Lane,

Chichester PO19 1PX Time: 8.30am – 11.30am Cost: £50. (£90 if booked in conjunction with Workshop 2)

Date: Venue:

Time: Cost:

Wednesday 10 January Chichester College, Westgate Fields, Chichester PO19 1SB 7.30am – 9.00am Members £12 | Non-members £13.50

The monthly breakfast provides a friendly, relaxed and informative environment for local businesses to network and improve your business profile locally, with guest speaker.

Networking Chamber Monthly Meeting

General Data Protection Regulation (GDPR) is coming into place in May 2018. Experts from Irwin Mitchell LLP will guide you through what this reform means for your business, looking not only at your compliance obligations but also at how good data governance can help save and make your business money in the future. Key topics for discussion will include: • Compulsory notification of data breaches • Refreshing consents • Reviewing privacy policies to ensure they are sufficiently transparent • The right to be forgotten • Increased subject access rights • Fines

FEBRUARY Networking Chamber Monthly Meeting Bring a guest evening

Date: Monday 15 January Venue: Irwin Mitchell LLP,

Thomas Eggar House, Friary Lane,

Chichester PO19 1UF Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings as a

guest and see how it works for you.

Join us at our regular Networking Chamber Monthly Meeting including a presentation on General Data Protection Regulation (GDPR) from a legal and IT perspective).

Prize kindly donated by: Hilton Avisford Park Hotel

Date: Monday 12 February Venue: Chichester Park Hotel,

Madgwick Lane, Westhampnett Road,

Chichester PO19 7QL Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings as a

guest and see how it works for you Join us at our regular Networking Chamber Monthly Meeting including a presentation ‘The Dos and Do Nots of Networking’ by Deborah Naylor, JD Training.

Prize kindly donated by: Kiwi Recruitment

Places must be booked in advance for all our events at: www.chichestercci.org.uk

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EVENTS : FEBRUARY–MARCH

Workshop 2: General Data Protection Regulation (GDPR)

MARCH Behind the Scenes – Spirit FM

Date: Tuesday 13 & Thursday 15 February Venue: LMS Group, Unit 2,

The Sussex Business Village,

Lake Lane, Barnham, PO22 0AL Time: 9.30am – 11.30am Cost: £50. (£90 if booked in conjunction with

Workshop 1) LMS Group will be holding round table workshop discussions on the impact of GDPR from an IT point of view; dispelling the myths, and making you more aware of the requirements to make your business understand the importance of data and systems security, cyber security awareness and covering cloud vs local stored data. Note: this workshop is for businesses with 5+ staff, please check the CCCI website for other criteria.

The Chichester Business Breakfast in conjunction with Chichester College

Date: Venue:

Time: Cost:

Wednesday 14 February Chichester College, Westgate Fields, Chichester PO19 1SB 7.30am – 9.00am Members £12 | Non-members £13.50

The monthly breakfast provides a friendly, relaxed and informative environment for local businesses to network and improve your business profile locally, with guest speaker.

Date: Thursday 8 March Venue: Spirit FM, 9-10 Dukes Court,

Bognor Road, Chichester PO19 8FX Time: 9.30am – 11.30am Cost: £10 Broadcasting nearly a quarter of a century, Spirit FM is going from strength to strength as a leading commercial radio station in West Sussex. Commercial Director Suzie Thompson is excited to tell you about how they've come to be known as the only marketing company in West Sussex with a radio station!

Networking Chamber Monthly Meeting in association with Chichester BID

Date: Monday 12 March Venue: Wild Mint Café, House of Fraser,

West Street, Chichester Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings

as a guest and see how it works for you.

Secure Paper Shredding & Hard Drive Destruction

Join us at our regular Networking Chamber Monthly Meeting including www.iden tydestruc on.co.uk a presentation.

Find us at Unit 16, St James Industrial Estate, Westhampne Road, Chichester PO19 7JU Contact us today on 01243 942009 or email us at info@iden tydestruc on.co.uk

Prize kindly donated by: Identity Destruction

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The voice of Chichester business chichestercci.org.uk EVENTS : MARCH–APRIL

The Chichester Business Breakfast in conjunction with Chichester College

Date: Wednesday 14 March Venue: Chichester College, Westgate Fields,

Chichester PO19 1SB Time: 7.30am–9.00am Cost: Members £12

Non-members £13.50 The monthly breakfast provides a friendly, relaxed and informative environment for local businesses to network and improve your business profile locally, with guest speaker.

Customer Seduction - A Business Knowledge Network Event in partnership with Coast to Capital Growth Hub and CCCI

Date: Wednesday 28 March Venue: Cloisters, University of Chichester, Bishop Otter Campus, College Lane, Chichester PO19 6PE Time: 5.30pm – 7.30pm Cost: FREE This interactive motivational event will inspire and excite you whilst answer your marketing questions by a panel of experts.

We’ll give you the opportunity to hear from a leading marketing expert.

The panel will consist of a social media specialist, a branding guru and a marketing strategist.

Thought provoking and stimulating the panel will share their marketing expertise so you’re able to seduce and engage your customers using highly effective marketing techniques.

Book early as places will be limited.

Afternoon Tea at the Hilton Avisford Park Terrace Suite with Worthing & Adur Chamber

APRIL Networking Chamber Monthly Meeting

Date: Wednesday 21 March Venue: Hilton Avisford Park Hotel, Yapton Lane, Walberton, Arundel BN18 0LS

A chance to network in the stunning surroundings of the Hilton Avisford Park Hotel Terrace Suite, with our fellow members at Worthing & Adur Chamber of Commerce.

Full details will be on our website nearer to the event.

Date: Monday 9 April Venue: Chichester College, Westgate Fields,

Chichester PO19 1SB Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings

as a guest and see how it works for you.

Join us at our regular Networking Chamber Monthly Meeting including a presentation.

Prize kindly donated by: Peter Wild Wealth Management.

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EVENTS : APRIL–MAY

Private Luncheon and Networking Event with Gillian Keegan MP

Date: Friday 13 April Venue: Chichester Harbour Hotel,

57 North Street, Chichester PO19 1NH Time: 12.00pm – 3.00pm Cost: Members £30

Non-members £35 Enjoy a two course lunch including a glass of wine, coffee and a welcome drink in the company of our local MP Gillian Keegan. This is your chance to ask Gillian questions and hear what she has to say.

Cocktail Tasting Masterclass Networking Event

Date: Wednesday 25 April Venue: Chichester Harbour Hotel,

57 North Street, Chichester PO19 Time: 5.30pm – 8.00pm Cost: Members £25 | Non-members £30.

Join us for a fantastic evening of cocktail demonstrations and tasting at The Harbour Hotel, in central Chichester. The evening will also include an arrival drink and nibbles. A chance to network in a relaxed atmosphere. There will be six cocktail demonstrations where you will be given the opportunity to make, taste and drink some cocktails.

A copy of the cocktail recipes will be provided for you to take away.

Kindly sponsored by Rathbones.

Observer & Gazette Business Awards sponsored by University of Chichester

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The Chichester Business Breakfast in conjunction with Chichester College

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Date: Friday 20 April Venue: Hilton Avisford Park Hotel, Yapton Lane,

Walberton, Arundel BN18 0LS Chichester Chamber of Commerce & Industry is proud to support the 10th year of these prestigious Business Awards, which are dedicated to recognising, rewarding and celebrating local business. The Awards will be presented by Nick Wallis, BBC One Show presenter and Channel 5 reporter. Your ticket includes a canapé reception, three course meal with wine, live entertainment and DJ. For further information about the Awards, please contact Zelda Reeves Zelda.reeves@jpress.co.uk or call 07912 670414 or 01243 534159 or visit the website: jpsouthevents.co.uk

Date: Wednesday 9 May Venue: Chichester College, Westgate Fields,

Chichester PO19 1SB Time: 7.30am–9.00am Cost: Members £12

Non-members £13.50.

The monthly breakfast provides a friendly, relaxed and informative environment for local businesses to network and improve your business profile locally, with guest speaker.

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The voice of Chichester business chichestercci.org.uk EVENTS: MAY–JUNE EVENTS

Networking Chamber Monthly Meeting Bring a guest evening

Date: Monday 14 May Venue: Great Ballard School, Eartham,

Chichester, West Sussex, PO18 0LR Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings

as a guest and see how it works for you Join us at our regular Networking Chamber Monthly Meeting including a presentation.

Prize kindly donated by: Talks at Six

West Sussex Business Expo 2018 partnered by CCCI

Date: Thursday 24 May Venue: Fontwell Park Racecourse,

Fontwell Avenue, Fontwell BN18 0SX Time: 10am – 3pm Don’t miss your opportunity to attend, speak, sponsor or exhibit at West Sussex’s Biggest Free Business Show.

Looking to start or grow a business? Join hundreds of like-minded businesses at the West Sussex Business 2 Business Expo.

Book your FREE visitor ticket today or secure your exhibition space from £395. Visit b2bexpos.co.uk for more information.

JUNE “No Man’s Land Fort” with Hampshire Chamber

Date: Tuesday 22 May Venue: No Man’s Land Fort, Depart Gunwharf Quays, Portsmouth PO1 3TZ Time: 11.30am – 5.00pm Cost: Members £53 | Non-members £63

Includes glass of bubbly and BBQ Join us at No Man’s Land Fort for networking with Hampshire Chamber of Commerce. Setting off from Gunwharf Quays by private boat. Test your team building and skills with games of giant Jenga, boules, kites, off fort fishing, laser battle and the use of the two on-board games rooms. Take a guided tour of the historic fort taking in the distinctive architecture and period details inside and out.

Free time to roam at your leisure, or just relax before returning to Gunwharf late afternoon after a voyage of discovery!

Summer Social at Chichester Golf Club in conjunction with Worthing & Adur, Sussex and Bognor Regis Chambers of Commerce

Date: Wednesday 6 June Venue: Chichester Golf Club, Hunston Village,

Hunston, Chichester PO20 1AX Time: 5pm – 8.30pm Cost: Members £22.50 | Non-members £26

Includes Pimms and pizza Join us for a fun adventure on the Jungle Paradise Adventure Course of Chichester Golf Club.

With a refreshing Pimms on arrival and scrumptious pizza buffet after your round, this is a wonderful opportunity to go out with friends and colleagues, meet other local Chamber members and most importantly have fun!

Prize draw of helicopter trip for two from Goodwood kindly donated by Cathedral Wealth Management

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EVENTS: JUNE

Networking Chamber Monthly Meeting

COMING SOON...

Business Supper Club to continue in 2018

Look out for dates in 2018! An opportunity to socialise and informally network in a relaxed and friendly environment at a local restaurant.

Date: Monday 11 June Venue: University of Chichester,

Bishop Otter Campus, College Lane,

Chichester PO19 6PE Time: 6.00pm – 8.15pm Cost: Members FREE | Non-members, join us

at two of our evening meetings

as a guest and see how it works for you Join us at our regular Networking Chamber Monthly Meeting including a presentation.

Prize kindly donated by Chichester Golf Club

The Chichester Business Breakfast in conjunction with Chichester College

Chichester Business Expo 19 July 2018 supported by CCCI Network Xpress are coming to Chichester College in 2018 for the next round of networking with a fresh perspective.

Uniting businesses across the Sussex region all under the roof of Chichester College, the Chichester Business Expo on the 19th July 2018 will be running as a ‘foot pool’ tournament – a twist on the game of pool, to get you and your feet involved, alongside multiple prizes; including exclusive summer hampers and delightful sparkling wine! With over 60 exhibitors and 100s of guests, the opportunities for connections and forming relationships are vast.

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Chichester PO19 1SB Time: 7.30am–9.00am Cost: Members £12

Non-members £13.50 The monthly breakfast provides a friendly, relaxed and informative environment for local businesses to network and improve your business profile locally, with guest speaker.

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The voice of Chichester business chichestercci.org.uk CHICHESTER CHAMBER OF COMMERCE AND INDUSTRY

Here to represent you...

OFFICE

SUE GARMAN - CEO (JOINT ROLE) sue.garman@chichestercci.org.uk

JULIE HARRISON - CEO (JOINT ROLE) julie.harrison@chichestercci.org.uk

GAYLE DIXON - ADMINISTRATOR admin@chichestercci.org.uk

JULIE KAPSALIS - CHAIR CHICHESTER COLLEGE GROUP

SHELAGH LEGRAVE - VICE CHAIR CHICHESTER COLLEGE GROUP

JANE BLABER - TREASURER LIBERTY BOOKKEEPING

RIZWAN KHAN HARTLEY FOWLER LLP

DIANNE LAMBDIN THE SUSSEX HR HUB

LEANNE LEVITT PERSONAL TRAINING

JASON MILLER STEADYGO DIGITAL

STEVE OATES CHICHESTER DISTRICT COUNCIL

GARETH SEAR UNIVERSITY OF CHICHESTER

THE BOARD The CCCI Board consists of 9 directors from large to small businesses.

Chichester Chamber of Commerce & Industry First Floor, 82 North Street, Chichester PO19 1LQ Sue Garman, joint CEO: sue.garman@chichestercci.org.uk Julie Harrison, joint CEO: julie.harrison@chichestercci.org.uk Gayle Dixon, Administrator: admin@chichestercci.org.uk Tel: 01243 531765

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CHARITIES

Supporting our charity members In 2017 we were delighted to raise ÂŁ804.04 for Fishbourne Roman Palace at our Charity Quiz Night.

We would like to thank the following members who have donated raffle prizes for the first half of 2018:

In 2018 we are introducing a new initiative to raise valuable funds for registered charity CCCI members who raise money for charitable causes in our community.

Over each 6 month period we will be raising money through the raffle draw which takes place at each of our Networking Monthly Members meetings and at various social events (our Summer Social).

We will ask attendees to make a donation in exchange for an entry into the draw, and will split the funds raised between our charity members.

Special thanks to Cathedral Wealth Management who have kindly donated a helicopter trip for two people from Goodwood for our Summer Social at Chichester Golf taking place on 6 June (see page 8 for details).

We hope you will support us with this new initiative!

Our chosen charity members for January to June 2018:

PETER WILD WEALTH MANAGEMENT LTD WEALTH MANAGEMENT CONSULTANTS

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The voice of Chichester business chichestercci.org.uk BUSINESS SUPPORT

Free 1-2-1 business advice Growing businesses often need additional specialist support in specific areas to help fulfil their potential for growth. The Coast to Capital Growth Hub (previously known as Coast to Capital Business Navigator) now has dedicated business advisers, offering you additional free business advice to tap into.

How does it work?

It is a flexible arrangement designed to fit around your needs, of 1-2-1 support over a 12 month period.

The offer is structured to help entrepreneurs achieve their growth ambitions and may focus on a broad range of topics that are important to the profitable growth of any successful business such as: innovation, investment, intellectual property, skills, productivity, continuous improvement and new products or services.

The service includes a diagnostics, an action plan, advice and impartial referrals to specialist support for you and your team to achieve your growth aspirations.

To qualify you will have the potential to increase turnover by 20% every year, over

a three-year period, or you may already be achieving this growth and have other needs to address.

What is the Coast to Capital Growth Hub?

and research, important to achieving sustainable business growth.

The Coast to Capital Growth Hub works with a comprehensive network of providers (often free, subsidised or commercial).

The purpose of the Growth Hub is to support the growth of all businesses trading in the Coast to Capital area, whatever the stage, sector or type of business. Coast to Capital’s Growth Hub provides a free and impartial service, with information, advice, support and guidance.

The Growth Hub’s sole mission is to help businesses achieve their growth ambitions.

Why engage with it?

Or if you are interested to find out how the Coast to Capital Growth Hub can help your business email: growth.hub@coast2capital.org.uk

Our team of dedicated Business Advisers and Business Support Navigators will help you reach specialist support, funding, skilled employees, education

If you would like to grow your business, or have the potential for growth and in need some practical advice to get you going call Ryan Davies 0800 977 4146 to book a free 1-2-1 consultation.

www.c2cbusiness.org.uk

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MARKETING

Customer seduction Want to develop your marketing knowledge and skills?

An exclusive marketing event brought to you by the University of Chichester’s’ Business School and in association with Chichester Chamber of Commerce and Coast to Capital Growth Hub

Often when speaking to businesses, marketing comes up as a challenge. People know about it but are not quite sure what they should be doing or why they should be doing it. Some people look at it as a panacea to save their business; others view it as an evil necessity, whilst others hardly give it a second thought.

How do you view marketing?

There are two great definitions (amongst many) of marketing: “The process by which companies create value for customers and build strong customer relationships in order to capture value from customers in return.” (Kotler and Armstrong) “Marketing is the management process for identifying, anticipating and satisfying customer requirements profitably.” (Chartered Institute of Marketing). The key words that come from these two definitions are process, value and customers. From this you can start to consider the process you need to capture and exchange value with customers.

Often, the process part is the most challenging to a business owner. The process is your marketing strategy. Most people think of their marketing tactics first. Strategy is key to the success of marketing. Do you understand value and

Often, the process part is the most challenging to a business owner.

The process is your marketing strategy.

This interactive and motivational event will inspire and excite you whilst answer your marketing questions by a panel of experts.

Through expert input by the panel members, we will explore the elusive marketing strategy, the meaning of brand and how you can create one; harnessing the power of social media to deliver marketing strategy and brand promises, along with a keynote speaker on the psychology of marketing.

This thought-provoking and stimulating event will ensure you developing your marketing knowledge so you’re able to seduce and engage your customers using highly effective marketing techniques.

Book early as places will be limited.

See page 6 for details.

Gareth Sear

what value your potential customers gain from your product or service? What value (monetary or otherwise) do they place on your product or service and therefore are prepared to pay for it? And do you really know your customers?

If you can answer all these questions and relate your marketing back to the marketing definitions you can be sure you have quality marketing that can make a difference to your business.

Business Start Up Manager, University of Chichester Business School

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The voice of Chichester business chichestercci.org.uk EXHIBITION OPPORTUNITY

Creative showcase Showcase your creativity at The Creative Expo, Havant and South Downs College, 21 March 2018, 10am – 4pm.

The creative industries in the UK are thriving, contributing over £84 billion to the economy every year and providing jobs for 1.8 million people*.

The Creative Expo is an opportunity to promote your business, network with industry professionals, and inspire the next generation of creatives!

Launched in 2017, The Creative Expo is an initiative which aims to raise the profile of the creative sector, connect organisations who have a common interest in the creative industries and draw separate areas together, providing a strength on which to build mutually beneficial relationships.

The Creative Expo held its first event in Hertfordshire on 1 June 2017, where a wide range of creative businesses (including RADA in Business, Creative England and the Federation of Small Businesses) exhibited to hundreds of visitors throughout the day. In addition to a vibrant exhibition hall, the Expo featured free seminars from industry professionals, a VIP Reception with guest speaker Dan Dark (Vice-President and Managing Director, Warner Bros. Studios Leavesden), an artists’ gallery, networking opportunities and live performances throughout the day.

The Creative Expo is coming to Havant and South Downs College on 21 March 2018, where once again it will bring business and creatives together to connect, promote and be inspired.

If you are interested in exhibiting or attending the Expo, please visit www.thecreativeexpo.co.uk or email exhibit@thecreativeexpo.co.uk * UK Government Department of Culture, Media and Sport report, January 2016

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NEW MEMBERS

Developing people, developing business We can offer your organisation something a little different.

• • • • •

Employee training and development Business consultancy and research Start-up business support Host your conferences and meetings Engaging with emerging talent Call today to find out how we can support your business development. t. 01243 812051 e. business@chi.ac.uk.

chi.ac.uk/business

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The voice of Chichester business chichestercci.org.uk DATA PROTECTION

Are you ready for GDPR? On 25 May 2018, the EU’s General Data Protection Regulation (GDPR) will establish laws across the EU that protect the data privacy rights of EU citizens. As the lead-up to implementation gathers pace, businesses will be bombarded with advice on what they need to do to avoid potential fines for non-compliance.

However, I don’t believe panicking people with threats of huge fines is helpful - my advice would be to focus on what's important - your GDPR planning should be specifically tailored to the key areas of risk you face.

An advantage of GDPR is to reduce complexity by ensuring that a single set of rules will apply across the EU. But where do you begin when GDPR impacts on all parts of your business and all types of data? Start by looking at what you already have in place as not everything in GDPR is new - you could find that much of your knowledge and processes from the existing data protection laws could be utilised for GDPR. See where the gaps are, assess your risk and focus on what’s important.

You’ll need to consider GDPR from several perspectives including legal, technical, security and employment.

Big changes From an HR perspective (which is what floats my boat), the way you collect and process data about employees and job candidates will be changing BIG TIME!

In recruitment, if you use automatic profiling to filter CVs, you’ll need to notify candidates and, if they object, have an alternative method with human intervention instead. Overall, the rules around ‘consent’ will be much tighter and raise questions about how free employees really are to give or withhold consent. And how will you respond to employees (or ex-employees) if they demand their ‘right to be forgotten’?

The rules on Subject Access Requests (SARs) will change too, reducing the time you have to respond and cutting out fees. I also believe that a consequence of the abolition of employment tribunal fees could result in an increase in SARs as they are often used to gather information prior to litigation. It’s a simple process but one people aren’t always aware of and that’s when things can go badly wrong!

You’ll need to consider GDPR from several perspectives including legal, technical, security and employment.

My advice is to take a sensible, systematic approach to GDPR across all parts of your business, involve your employees and ensure the new systems become part of the way you do things.

CCCI will be holding events in early 2018 to help businesses plan for GDPR. Dianne Lambdin, Director of Chichester Chamber of Commerce & Industry and The Sussex HR Hub.

GDPR Workshops from CCCI Workshop 1 with Irwin Mitchell:

General Data Protection Regulation (GDPR) Thursday 25 January at Chichester Cathedral Enterprises, 4 Canon Lane, Chichester PO19 1PX Workshop 2 with LMS Group:

General Data Protection Regulation (GDPR) 13 & 15 February at LMS Group, Unit 2, Sussex Business Village, Lake Lane Barnham, Walberton, Bognor Regis PO22 0AL See pages 4 and 5 for more details.

Visit www.chichestercci.org.uk to book your place.

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TAKE YOUR BUSINESS TO THE NEXT LEVEL Chichester College can give your staff the tools they need to help your business thrive.

Upskill your workforce, refresh their knowledge and gain qualifications.

Our portfolio of professional courses offers you: Internationally-recognised qualifications from a host of professional bodies, including CIM, CIPD, ILM, ACCA, CILEx, AAT and IAB Scheduled start dates throughout the year A choice of study options, including evening classes, short courses and bespoke training

VISIT CHICHESTER.AC.UK/ PROFESSIONAL-COURSES TO EXPLORE YOUR OPPORTUNITIES

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The voice of Chichester business chichestercci.org.uk EXPORTING

Support for exporters great.gov.uk – a single destination for trade and investment, bringing together UK businesses, international buyers, international investors and online marketplaces.

The Department for International Trade (DIT) has overall responsibility for promoting UK trade across the world and attracting foreign investment to our shores. We are a specialised government body with responsibility for negotiating international trade policy, supporting business, as well as delivering an outward-looking trade diplomacy strategy.

Here in the South East, DIT’s regional trade team is on hand to offer SMEs support in developing their export strategies. From one-to-one support to events and market visits, our specialised team of International Trade Advisers have real industry knowledge and a vast amount of export experience. This financial year, the regional team has assisted over 2,000 local companies seize global opportunities through tailored support.

We are able to support companies looking to expand their horizons internationally through our digital platform –

The UK government’s extensive overseas network of commercial staff works to maximise demand for UK products and services overseas and supporting UK companies bidding for high value contracts. Our staff in embassies, consulates and high commissions support UK companies, overseas investors and potential purchasers of British products.

These overseas experts can advise your business on market conditions, competitors, regulation and standards in foreign countries. They can advise you on how to influence decision makers, help you organise promotional events and work on your company’s behalf to identify potential trading partners.

We also run a global programme of events and missions that companies can join. In 2016-17 more than 790 trade missions and events were available to UK companies.

If you’re interested in hearing more information about how DIT could help your business: email info@tradesoutheast.com or call 0330 300 0012.

4 Canon Lane A beautiful, eight bedroom house in the historic Cathedral grounds A stay at 4 Canon Lane offers the convenience of a city centre location within the tranquil setting of the Cathedral precincts. An ideal location from which to explore the historic city of Chichester with its beautiful Cathedral, galleries and shops.

• Rooms to be booked in advance • • Breakfast available • • Free parking & Wi-Fi available • • All rooms En-suite •

For further information regarding availability and tariffs please contact reservations on

01243 813586

or email: bookings@chichestercathedral.org.uk www.chichestercathedral.org.uk • www.cathedralenterprises.co.uk

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MEMBER PROFILE

Jackie Sharp Co Prom In 1984 (having worked as an Account Manager for a sourcing specialist in Weybridge for 8 months) Jackie set up a thriving business, at the age of 21, with a busy roster of clients including some household names, such as Revlon, Texaco, Lancôme, Kellogg’s & Findus. The list continues to grow and it now includes local companies in West Sussex & Hampshire.

Jackie felt part of the emerging group of entrepreneurs during the Thatcher era and she discussed this during a programme (hosted by Kirsty Young) on the BBC a few years ago.

During the interview she shows Kirsty the bright magenta pink Thai silk suits which were specially made for trade shows where Co Prom exhibited, designed to stand out from the crowd. Nowadays Jackie can be seen in a magenta shirt printed with a slogan on the back telling fellow networkers who she is and what she does and inviting them to tap her on the shoulder (see below).

This innovative approach shows Jackie’s open and friendly personality and her confidence in her business.“Don’t just take our word for it.” says Jackie, “See what our clients have to say”.

She encourages all clients to give testimonials via an independent platform called Free Index.

One client simply emails his budget and asks her to suggest a selection of items she thinks will be suitable for his campaign. The repeat business for the last 4 years is testament in itself.

“We know we are not the cheapest but we take the hassle out of the whole task and for some clients it is worth paying a few more pennies to get exemplary customer care, leaving them more time to do what they know best” says Jackie.

Co Prom Ltd 01243 575 247 www.coprom.co.uk The clever clients choice.

Small, local family run business providing standard, novel & bespoke promotional products.

We will listen to you, work with you & help you choose the right item to make your company memorable Send us an email or give us a call for more information

01243 575247 enquiries@coprom.co.uk www.coprom.co.uk

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The voice of Chichester business chichestercci.org.uk BUSINESS SUPPORT

Improving city dwell-times Research from Coastal West Sussex indicates that the City of Chichester is the main draw to the region for 70% of its visitors, yet somehow the City has seen a 25% drop in footfall since 2008. This is not all down to the City’s individual performance however; nationally, all High Streets have suffered a 20% drop due to the impact of online shopping and changes in consumer habits. Some of the further drop might be due to the closure of the Chichester Festivities in 2012, since when we have lost our summer visitor peak, although 1 million people come through our doors in the month before Christmas.

Faced with this decline, the BID Board, made up of volunteers from local businesses who pay the levy, has asked the new BID team to focus not so much on counting footfall as in measuring each visitor’s dwell-time, i.e. can we get them to stay a little bit longer?

High Street footfall is measured nationally by Springboard, a company which compares our performance against other cities. The Institute of Place Management has analysed this Springboard data going back many years, to see if there are any patterns to footfall that emerge. They have come up with just four city profiles: community, shopping, holiday and cultural. Our flat summers with just a Christmas peak show

that we are operating mostly as a community city these days, in spite of Chichester’s obvious capacity to operate as all four of these model places.

The Board accepts that footfall has fallen nationally but that more could be done to benefit from the visitors we do have.

Directors have therefore asked if the BID team could focus on re-establishing the City’s attraction to those visitors also seeking cultural, shopping and holiday reasons to stay that little bit longer.

Most of this effort is going to be focussed on the B2C businesses (business to consumer, client or customer) who make up the majority of our members. A quick straw poll among our more strictly business-to-business members has received their support for these efforts, on the basis that a thriving City with such a rich mix of customer-facing profiles is a good place to work, invest and do business.

These more joined-up requirements are making it a lot easier for the team to manage its workload, as each request for project support is now subjected to two simple questions: will it improve dwell-times and does it promote one of our four City profiles? www.chichesterbid.co.uk

Supporting economic growth Coast to Capital LEP has now been delivering the Enterprise Adviser Network for almost 2 years in the Chichester and Arun area. Our role is to bridge the gap between education and the world of work.

We now work with six mainstream schools, Chichester College and the Alternative Provision Centres and are in the process of signing up a further three mainstream schools before Christmas.

The backbone of our service is our Enterprise Advisers.

These are local senior business people who build a relationship with the Headteachers and senior teams in these schools and colleges. They bring their knowledge of their industry, their experience of the world of work and their business networks and work with the senior teams to help shape a robust careers and enterprise strategy.

In addition to these Enterprise Advisers we are also building a database of Industry Champions. These can be anyone from the world of work who wants to share their experiences and their career paths with the school and college students through talks, careers fairs, projects, workplace visits, etc.

Ensuring that every young person has at least four meaningful encounters with the world of work reduces their chance of becoming NEET (Not in Employment, Education or Training) by 86% so they remain productive members of the workforce.

So, in summary, the Enterprise Adviser Network, is good for young people, good for employers and good for the economic stability and growth of Chichester and Arun.

For more information, please contact Kelly Parkhouse on 07827 332132 or email kelly.parkhouse@coast2capital.org,uk

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SERVICES

Disruptive technology

Does it mean financial change for the better?

The latest developments in artificial intelligence and robotics might seem a world away. However, in the current wave of ‘disruptive technology’, these developments could soon have a big impact on the finances of each and every one of us.

Technology is developing at a remarkable pace, altering how we work and live. In the wake of this, new industries appear while old ones slip away, start-up businesses replace traditional names, and our expectations as consumers are reset.

Looking at automation and the job market, change is afoot, with ‘intelligent’ technology being used to support (and in some cases replace) human workers across multiple sectors and functions. As we adapt our lifestyles to match these changes in technology, we will inevitably begin to see a transformation in the landscape of our own local businesses.

impact on the prices you pay. But disruptive technology could also have an affect on your longer-term finances, in relation to your investments. As new technologies create new industries, and disturb the status quo in more traditional sectors, so new opportunities for investment arise.

With so many factors at play, this is far from a binary debate. But one thing is for certain – change is constant.

So taking time to understand how to maximise the financial opportunities it creates is a wise investment for anyone.

Greg Mahon, Regional Director, Rathbone Investment Management Chichester For more on this topic, visit rathbones.com, or to hear more about our services, call Greg Mahon locally on 01243 775373.

But what does all of this have to do with your personal finances? How will technological breakthroughs connect directly to the money in your bank account?

The most obvious connection should appear in terms of prices. Increased efficiency and availability of products and services – thanks to new technologies – could have a positive

The value of investments may fall as well as rise and you might get back less than you originally invested.

01243 782763 Fast, Friendly, Reliable

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The voice of Chichester business chichestercci.org.uk NEW MEMBERS

Welcome to our new members Acumen Loans acumenloans.co.uk

Bull Dog Leasing bulldogleasing.com

Business IT Plus businessitplus.co.uk

Chichester Apartments chichesterapartments.co.uk

European Office Products PLC europeanop.com

Falbros Media Group falbrosmediagroup.com

Hartley Fowler LLP hartleyfowler.com

J D Training & Development jd-training.com

Lucas Fettes & Partners lucasfettes.co.uk

Metro Work Pad metroworkpad.co.uk

Network Xpress netxp.co.uk

Omono Technologies omono.co

Stanford Training Solutions stanfordtrainingsolutions.co.uk

UKHarvest ukharvest.org.uk

Wake Up Workshops wakeupworkshops.co.uk

Your business?

Join Today Membership starts at £99!

Find out more at chichestercci.org.uk

MEET OUR NEW MEMBER AMBASSADORS We understand how daunting it can be to attend a new networking group where you don’t know anyone, so we have “New Member Ambassadors” to help ease the process! We are lucky enough to have two friendly and valued members in that role: Clive Janes and Vanessa Junginger, who welcome new attendees and help them engage with fellow CCCI members, making introductions at our Networking Monthly Member meetings.

Clive Janes, CRJ Lettings & Author of the Chichester Property News Clive lives and works in Chichester, offering his advice on the property market as an experienced landlord and letting agent.

He has been a Chamber member since June 2014, outside of which he is a keen member of the Chichester Falcons Softball Team.

Vanessa Junginger, Pink Spaghetti PA Services Vanessa has run business and lifestyle management service, Pink Spaghetti PA Services, since 2015. Prior to that she was a tutor in offender learning, taught business English in Germany and was a training manager in the telecommunications industry.

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Why join CCCI? Give your business the competitive edge locally:  Raise your business profile by using Chamber PR and marketing opportunities

 Use our free monthly meetings to network and be introduced to key contacts  Be part of the ‘voice of Chichester business’ and join forces to lobby on key local issues  Quality workshops  Keep up-to-date with Chichester Chamber events and business news with a free copy of the Chichester Business magazine

Membership benefits: · · · · ·

Events and networking Policy and Public Affairs Workshops and Training Business Advice and Services New Business Opportunities

Membership starts at just £99 Join now at www.chichestercci.org.uk/join

CCCI Ltd trading as Chichester Chamber of Commerce and Industry 82 North Street, Chichester, PO19 1LQ Tel: 01243 531765 Email: admin@chichestercci.org.uk

The voice of Chichester business chichestercci.org.uk