Chichester Business | January - June 2016 by Website Success

Chichester Business Januaryâ&#x20AC;&#x201C;June 2016

The voice of Chichester business www.chichestercci.org.uk

IN THIS ISSUE... Chichester Business January–June 2016

03–08 Events programme: January–June 2016 09 Members meet: Two members meet and share business knowledge

The voice of Chichester business www.chichestercci.org.uk

11 Chichester Business Improvement District update by Charlotte Wickins, BID Manager 12 The local recruitment market by Brendon Cook, Kiwi Recruitment 13 Ask the Experts: Top tips for starting a business by Gareth Sear, University of Chichester 15 Preparing a vision for Chichester by Stephen Oates, Economic Development Manager, Chichester District Council

CCCI - why join? Membership benefits:

• Policy and Public Affairs

• Business Advice and Services

• Workshops and Training

• New Business Opportunities

• Events and Networking

Membership starts at just £99.

Join now at chichestercci.org.uk/join CB Magazine is the magazine of Chichester Chamber of Commerce & Industry. Published bi-annually it is distributed to the membership of CCCI and surrounding local businesses. Editorial: Helen Reeve, Business Development Director, Chichester Chamber of Commerce and Industry Branding and design: TM Design | timmulkerndesign.co.uk

Welcome From the Chair, Louise Hopkins I am delighted to welcome you to a new publication from Chichester Chamber of Commerce and Industry, in which you’ll find a host of events open to members and nonmembers, as well as some commentary about issues affecting commerce and industry in the area. This publication also heralds our exciting new identity and our public affairs agenda, which we hope you will feed into. Chichester is a delightful enclave offering far more than its size belies, with impressive art, culture, history and heritage plus global, national and award-winning businesses. Chichester and its surrounds present a naturally desirable place for people to live, providing something for everyone in terms of interests and leisure. With the South Downs on our doorstep offering anything from mountain biking, horse riding, golf and cycling and the fabulous coastline providing wake boarding, sailing and kite surfing, those attracted by what we have to offer need somewhere to live. So Chichester continues to grow, in desire and attraction as well as in mass. Chichester Chamber of Commerce and Industry has merit & weight as the key voice of business in the District, has good relations with District and County organisations and is frequently invited as a consultee for a range of issues including planning, infrastructure and city centre matters, as well as representing national brands and major employers in the area. The core networking organisation for business in the region, we represent sectors including horticulture and agriculture, with some of the largest producers in the UK; tourism which covers marine, land-based activities and internationally renowned destinations such as Goodwood and Fishbourne Roman Palace; a variety of service providers from nationally known Checkatrade and high calibre professional services firms to start-ups and micro businesses in technology and new media – and even manufacturing with Rolls-Royce Motor Cars, Montezuma’s & Oceanair. As a Chamber of Commerce, we tend to buck the stereotype and are known for being noisy, opinionated – and effective! So we look forward to welcoming you at our events, and hearing and representing your views.

Places need to be booked in advance for all our events at: www.chichestercci.org.uk

Events programme: January–June 2016 JANUARY Networking Chamber Monthly Meeting

Observer & Gazette Business Awards Launch In association with CCCI Date: Wednesday 20 January Venue: University of Chichester, Bishop Otter Campus, College Lane, Chichester Time: 5.30pm–7.00pm Cost: FREE

CCCI is proud to again support the launch of the prestigious Observer & Gazette Business Awards. This free event will give attendees the chance to meet the judges and hear some of last year’s winners and sponsors talk about their experience and the benefits it has brought to their businesses.

Date: Monday 11 January Venue: Rolls-Royce, The Drive, Westhampnett, Chichester PO18 0SH Time: 6.00pm–8.15pm Cost: Members FREE, Non-members, join us at two of our evening meetings as a guest and see how it works for you.

For further information about the Awards please contact Jeanette.hockley@chiobserver.co.uk or call 01243 534 140.

Breakfast Briefing – Networking Skills

Join us at our regular Networking Chamber Monthly Meetings for the start of something new as we announce the launch of a brand new look for Chichester Chamber of Commerce and Industry at the stateof-the art headquarters of Rolls-Royce, Goodwood. Prize kindly donated by: Recenseo.

Behind the Scenes – ITV Meridian

Date: Wednesday 27 January Venue: Vicars Hall, Chichester PO19 1PX Time: 7.30am-9.00am Cost: Members: £15, Non-members: £20

Date: Friday 15 January Venue: ITV News Meridian, Fusion 3, 1200 Parkway, Whiteley, Hants PO15 7AD Time: 12.15-2.15pm Cost: Members only £10 ITV News Meridian transmits to 6 million people across the Thames Valley, South & South East of England. If you’d like to find out about how it all works join us at ‘Behind the Scenes – ITV Meridian’. You will have the opportunity to have a tour around the studio and watch Fred Dinenage present the lunchtime ITV News Meridian. There are very limited spaces at this event so please book early to avoid disappointment.

Would you like to improve your networking skills this year? Do you feel you are fully utilising your networking opportunities? Would you like to build more win win connections through building relationships with the right people to achieve better business results? Enjoy a full English breakfast with a presentation from Tracey McEachran BA, MA of Curious Minds Consultancy. Prize kindly donated by: Curious Minds Consultancy

The voice of Chichester business www.chichestercci.org.uk

FEBRUARY Ask the Expert: Media How to raise your profile with the local media Date: Wednesday 3 February Venue: The Ship Hotel, 57 North Street, Chichester PO19 1NH Time: 9.30am-11.30am Cost: Members: £30, Non-members: £40 With: Blaise Tapp, Communities Content Editor of Sussex Newspapers, Tracy Skinner, Sales Executive of Spirit FM and Steve Picken, Business Development Manager of ITV Commercial There is no doubt that the local media – newspapers, radio and regional television – can help you promote your products and services to a wide local audience and boost your profile within the community. However, many businesses don’t know about the regional advertising streams available to them or how to best exploit the potential to get editorial in local newspapers and radio for free. Find out from our panel of experts the best way to use local media to raise your businesses profile.

An Invitation with the Bank of England Breakfast Briefing with Hampshire Chamber of Commerce Date: Tuesday 23 February Venue: The Langstone Hotel, Northney Road, Hayling Island, PO11 0NQ Time: 7.30am-9.00am Cost: Members: £20 Non-members: £25 The Bank of England Agent for The Central Southern Agency will introduce the Bank of England’s just published forecasts for the UK economy over the next few years. There will be plenty of opportunity for members to ask questions and for you to air your comments and concerns on the current economic situation, all over a delicious full English breakfast.

MARCH Cocktail Tasting Masterclass Networking Event

Networking Chamber Monthly Meeting Bring a guest evening

Date: Monday 8 February Venue: CEGA Group, Funtington Park, Cheesman Lane, Funtington, Chichester PO18 8UE Time: 6.00pm-8.15pm Cost: Members: FREE, Non-members: Join us at two of our evening meetings as a guest and see how it works for you We are delighted to welcome CEGA as a new CCCI member who will host our February monthly evening meeting. CEGA is one of the world’s leading providers of travel risk management, medical assistance, air ambulance and claims management services. With an outstanding reputation for delivering the optimum combination of quality service and cost control, CEGA represents some of the best known brands in insurance, banking and corporate sectors. A presentation, Business Gem & Chamber updates will be held during the meeting. Prize kindly donated by: Medhursts Commercial Surveyors.

Date: Thursday 3 March Venue: The Ship Hotel, 57 North Street, Chichester PO19 1NH Time: 5.30pm-8.00pm Cost: Members/Non-members: £30 “One martini is all right. Two are too many and three are not enough” James Thurber Join us for a fantastic evening of cocktail demonstrations and tasting at The Ship Hotel, in central Chichester. The evening will include an arrival drink and nibbles. Why not follow your evening of cocktail tasting with dinner at The Ship Hotel – guests who wish to stay for dinner can take advantage of the excellent prix fixe menu at £18.50 per person for two courses or £20.95 for three courses – please quote ‘Chichester Chamber’ on booking with the hotel on Tel: 01243 778 000.

Behind the Scenes – Stagecoach South

Date: Wednesday 9 March Venue: Stagecoach South, The Bus Station, Southgate, Chichester, PO19 8DG Time: 9.30am-11.30am Cost: Members Only: £10 Did you know our local buses provide 40 million journeys across Sussex, Hampshire and Surrey operating over 21 million miles with 486 buses? Did you know that Stagecoach provides employment to over 1,240 people across Hampshire, Surrey and West Sussex? As car journeys become increasingly difficult in all cities – congestion and parking being just two of the common problems people face – an effective and efficient local bus service is essential to a vibrant and thriving city. The bus network is carefully planned to cover much of the city as possible and we in Chichester, are lucky to have buses drop us off in the heart of our city. If you are a member of the Chamber and would like to find out more about this large business in our city please join us at our next ‘Behind the Scenes’ event. There will be an opportunity to look around the engineering facility and also meet Managing Director, Mike Watson and his team.

Networking Chamber Monthly Meeting

Big Breakfast – ‘Inspiration Over Eggs’

Date: Wednesday 30 March Venue: Dresden Room, 4 Canon Lane, Chichester, PO19 1PX Time: 7.30am-10.00am Cost: Members only: £25 The Big Breakfast are extended breakfast meetings, sponsored by Recenseo and hosted by Director of Recenseo, Louise Hopkins. In March we will be joined by Art Tukker from Tinwood Estate followed by a relevant facilitated discussion to share experiences and challenges you’ve faced and to guide and help those who may by facing similar issues now. A valuable and exclusive interactive session limited to 20 attendees.

APRIL Ask the Expert: Recruitment A one-stop shop for all your recruitment needs! Date: Wednesday 6 April Venue: The Ship Hotel, 57 North Street, Chichester PO19 1NH Time: 9.30am-11.30am Cost: Members: £30 Non-members: £40 With: Brendon Cook of Kiwi Recruitment, Jonny Dunning of weliketowork, Dianne Lambdin of Sussex HR Hub and Sandra Coley of University of Chichester.

Date: Monday 14 March Venue: St. Wilfrid’s Hospice, Grosvenor Road, Chichester PO19 8FP Time: 6.00pm-8.15pm Cost: Members: FREE. Non-members: Join us at two of our evening meetings as a guest and see how it works for you Thank you to St. Wilfrid’s Hospice for hosting us again at their muchloved site in Donnington. St Wilfrid’s Hospice has served its local community for nearly 30 years and are now looking to move to a new site in Bosham. We look forward to hearing about their plans alongside Chamber updates, a presentation and Business Gems which will be held during the meeting. Prize Draw kindly donated by: Le Salon du Chocolat

Increasingly local businesses are struggling to recruit and find the best Restoring Homes, Restoring Lives talent in Chichester and beyond. Our team of local experts will be looking at a range of topics to help all your recruitment needs from how to understand the local market, to engaging the freelance and part-time sector, to how to hire and keep the right people and finally, how to recruit and keep young talent. If you want a one-stop shop on all things recruitment then this ‘Ask the Expert’ workshop is for you!

The voice of Chichester business www.chichestercci.org.uk

Networking Chamber Monthly Meeting

Date: Monday 11 April Venue: Arundel Castle Cricket Club, Arundel, West Sussex BN18 9LH Time: 6.00pm-8.15pm Cost: Members: FREE Non-members: Join us at two of our evening meetings as a guest and see how it works for you One of West Sussex’s best kept secrets, the beautiful and very special Arundel Castle Cricket Club host the CCCI April monthly meeting. As new members, the Cricket Club will provide a small glimpse into their outstanding cricketing and educational environment. A presentation, Business Gem & Chamber updates will be held during the meeting. Prize kindly donated by: Sussex HR Hub

Networking ‘Breakfast on-the-go’

Observer & Gazette Business Awards sponsored by University of Chichester

Date: Friday 22 April Venue: Hilton Avisford Park Hotel, Yapton Lane, Walberton, Arundel BN18 0LS Cost £55 (plus VAT) per person Members only: CCCI offer £495 (plus VAT) for table of ten. CCCI is proud to support the 8th year of these prestigious Business Awards, which are dedicated to recognising, rewarding and celebrating local businesses. The Awards will be presented by Nick Wallis, BBC One Show presenter and Channel 5 reporter. Your ticket includes a canape reception, three course meal with wine, live entertainment and DJ.

CCCI Charity Quiz Night

Fundraising for Love Your Hospital, all money raised will go towards St Richard’s Hospital. Date: Tuesday 19 April Venue: Vicars Hall, Chichester Cathedral Enterprises, Chichester PO19 1PX Time: 7.30am-9.00am Cost: Members: £12.50 Non-members: £15 Network and meet other Chichester Businesses at this informal, friendly and relaxed breakfast meeting. Each attendee will have the opportunity to introduce their business, meet other businesses, share knowledge and grow your network, over a delicious bacon buttie, veggie sausage or fruit!

Date: Thursday 28 April Venue: Chichester Park Hotel, Madgwick Lane, Westhampnett, Chichester PO19 7QL Time: 7.00pm for 7.15pm start Cost: Member teams £15 per head Non-member teams £20 per head The ever-popular Quiz Night is back for 2016. Who is the smartest business in town? Come compete with your fellow businesses or join up with some of your fellow colleagues for a fun quiz challenge specially prepared for us by Chris Coopey from Carpenter Box LLP. Minimum 6 per team. Price includes a light buffet. Cash bar available and all donations gratefully received.

MAY

Networking Chamber Monthly Meeting

Philip Vile

Behind the Scenes - Chichester Festival Theatre

JUNE

Date: Wednesday 4 May Venue: Chichester Festival Theatre, Oaklands Park, Chichester PO19 6AP Time: 9.30am-11.30am Cost: Members only: £10 In Chichester we are extremely proud to have one of the UK’s flagship theatres. The Chichester Festival Theatre has an international reputation for producing work of the highest quality, ranging from large-scale musicals to distinguished dramas. Following the £22 million refurbishment capital project RENEW, the theatre has restored the original building and created a new extension that can serve the needs of a big, ambitious producing theatre. Join the theatre to see the newly refurbished theatre alongside a backstage experience.

Networking Chamber Monthly Meeting Date: Monday 9 May Venue: Great Ballard School, Eartham, Chichester PO18 0LR Time: 6.00pm – 8.15pm Cost: Members: FREE, Non-members: Join us at two of our evening meetings as a guest and see how it works for you Join us at our CCCI monthly meeting in the heart of the Sussex countryside, yet only minutes away from Chichester, Arundel and the south coast at beautiful Eartham House, home to Great Ballard School. A presentation, Business Gem and Chamber updates will be held during the meeting. Prize kindly donated by: Great Ballard School

Breakfast Briefing – Is Cyber-crime taken seriously enough by business? Date: Wednesday 25 May Venue: Dresden Room, 4 Canon Lane, Chichester, PO19 1PX Time: 7.30am-9.00am Cost: Members: £15, Non-members: £20 Each time a business becomes the victim of cyber-crime, its reputation is at stake, but even more damaging can be the theft of intellectual property – anything from trade secrets, to sales strategies. So how can you protect your company against cyber-threats? Luke Mead, Managing Director and Graham Bush, Commercial Director of LMS Group, will give businesses top tips on how to protect your business tackle the threats of cyber-crime. Prize Draw kindly donated by: Waldron Accounts & Consulting

Date: Monday 13 June Venue: Weald & Downland Open Air Museum, Singleton, Chichester PO18 0EU Time: 6.00pm – 8.15pm Cost: Members: FREE. Non-members: Join us at two of our evening meetings as a guest and see how it works for you The Weald & Downland Open Air Museum will kindly host June’s Chamber Monthly Meeting. It is an exciting time for the museum as they recently announced Heritage Lottery Fund-supported The Gateway Project, with its new visitor centre providing admissions facilities, shop and café and new interpretation galleries. The museum look forward to sharing details of the project alongside a presentation, Business Gem and Chamber Updates. Prize kindly donated by: Pure Employment Law

Hog Roast & Archery at Southdowns Manor Date: Thursday 23 June Venue: Southdown Manor, Dumpford Lane, Trotton, Petersfield GU31 5JN Time: 5.00pm-8.00pm Cost: Members: £20 Non-members: £25.00 Join our good friends and businesses from Hampshire Chamber of Commerce for this fun evening in the beautiful surroundings of Southdowns Manor Hotel. Bring a guest, try your hand at archery and enjoy networking over drinks and a Hog Roast on the terrace. A fun opportunity to build those relationships and contacts with our neighbours across the border.

Networking ‘Breakfast on-the-go’ Date: Wednesday 29 June Venue: Vicars Hall, Chichester PO19 1PX Time: 7.30am-9.00am Cost: Members: £12.50 Non-members: £15 Network and meet other Chichester Businesses at this informal, friendly and relaxed breakfast meeting. Each attendee will have the opportunity to introduce their business, meet other businesses, share knowledge and grow their network, over a delicious bacon buttie, veggie sausage or fruit!

Engage with Engage emerging talent with awith emerging ta Engage with internship GraduateOn GraduateOn emerging talent with a GraduateOn internship The voice of Chichester business www.chichestercci.org.uk

Our GraduateOn programme provides a platform to bring together our students and graduates with local employers. We aim to equip our students with the specialist, professional and personal skills required for employment and have a wealth of talent who want to apply those skills in the workplace in private business, public sector organisations and charities in West Sussex and neighbouring areas.

When Gary Peters, the CEO of LoveLocalJobs.com, was faced with the business challenge of creating content for the LLJ employability website targeted at the younger generation, he Our GraduateOn programme provides a platform to bring needed insight from a young person who was experiencing the together our students and graduates with local employers. We reality of searching for a job and everything that entailed. Gary aim to equip our students with the specialist, professional and employed Remus Gerard, a second-year student, as a personal skills required for employment and have a wealth of GraduateOn Summer Intern to create website content and talent who want to apply those skills in the workplace in private support website administration. business, public sector organisations and charities in West Sussex and neighbouring areas. “It was perfect”, explained Gary. “He’s in that generation, he’s got real-life of the and the challengeswas in it,faced and Whenexperience Gary Peters, theland CEOofofwork LoveLocalJobs.com, hewith could come in and add value to our website straight away. It was the business challenge of creating content for the LLJ aemployability no brainer to be honest”. website targeted at the younger generation, he needed insight from a young person who was experiencing the For AmyofFord, a Media Studies graduate, it was the reality searching forand a jobCultural and everything that entailed. Gary description TannGerard, Westlake, an independent design employed of Remus a second-year student, as agency, a the advice which really stood out. Intern Havingtotaken advantage GraduateOn Summer create website of content and and guidance oﬀered by the University’s Careers and support website administration. Employability Service, Amy successfully applied for the GraduateOn internship which required her to communicate “It was perfect”, explained Gary. “He’s in that generation, he’s got daily with clients and customers, and carry out social media real-life experience of the land of work and the challenges in it, and marketing and PR work. Amy was really pleased by how much he could come in and add value to our website straight away. It was knowledge and skills she gained across a short internship. a no brainer to be honest”.

For Amy Ford, a Media and Cultural Studies graduate, it was the description of Tann Westlake, an independent design agency, which really stood out. Having taken advantage of the advice and guidance oﬀered by the University’s Careers and Employability Service, Amy successfully applied for the GraduateOn internship which required her to communicate dailymore with clients and customers, and carry out social media For information contact marketing and PR work. Amy was really pleased by how much graduateon@chi.ac.uk. knowledge and skills she gained across a short internship.

“I would happily have our Intern, Our GraduateOn Remus, back programme provides a platform to bring together our students and graduates with local employers. We anytime. He made aim to equip our students with the specialist, professional and personal skills an immediate required for employment and have a wealth of talent who want to apply those skills in the workplace in private impact.” business, public sector organisations and charities in West Sussex Gary Peters, and CEO, neighbouring LoveLocalJobs.com.

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explained Gary. “He’sinterns in that again generation, Hear why Gary would employ GraduateOn and he’s got real-life experience of the land of work and the challenges in it, and again, and why Amy thinks that every student should do a he could come in along and add value to our website GraduateOn internship, with testimonials fromstraight other away. It was a no brainer to be honest”. GraduateOn employers and interns, at chi.ac.uk/graduateon. For Amy Ford, a Media and Cultural Studies graduate, it was the is like in the industry “I’ve learnt what theofprofessional environment description Tann Westlake, an independent design agency, I’d like which to go into as astood career,” explained, with of pride the advice really out.she Having takenbeaming advantage as she and confirmed that Tann Westlake offered her a full-time guidance offered by the University’s Careers and position at the end of her internship. Employability Service, Amy successfully applied for the GraduateOn internship which required her to communicate Hear why would and employ GraduateOn interns daily Gary with clients customers, and carry outagain socialand media again, and why Amy thatAmy everywas student marketing andthinks PR work. reallyshould pleaseddobya how much GraduateOn internship, along testimonials from internship. other knowledge and skills shewith gained across a short GraduateOn employers and interns, at chi.ac.uk/graduateon.

chi.ac.uk/graduateon For more information contact graduateon@chi.ac.uk.

MEMBERS MEET : A MEETING OF MINDS OF THE MEMBERSHIP

When Susan met Helen

Our conversation moved on to the importance of collaboration and accountability and I told Helen about my plans to start pairing TBOM members up, so they have an ‘accountability buddy’ and she really liked the concept. She pointed out that businesses started by more than one person are more likely to succeed and agreed that, for mums who work alone, having someone to regularly check in with them and hold them accountable, was the next best thing.

Critical balance Susan Payton of The Business of Mums Helen and I met for coffee in Chichester, to find out a bit more about each other’s businesses. As someone who only speaks to my accountant once a year, I was keen to find out what Helen offers her clients, beyond the obvious help with those end of year accounts! Well the clue was in her title – Chartered “Management” Accountant. Helen actually has a wealth of experience of working with big businesses and feels her real value is in helping larger organisations, who are not quite ready to employ a full time Finance Director, keep a handle on those all-important numbers, recognise where their core profits are coming from and when shifts in market trends mean they need to adapt or even change course. As well as running her own business, Helen is a mum of three girls, so I was interested to hear how she manages to

Helen Alexander of Millbrook Financial Management balance work and family life. She said that the ‘balance’ has changed over the years, as her girls have grown into teenagers, but she thinks mainly it is about being flexible and realistic about what you can achieve in the time that you have each day. Talking of mums in business, Helen asked me about the ethos behind my website, The Business of Mums, and how it differed from other Mumpreneur focused networking organisations. I explained that TBOM is an online portal, providing practical business information on everything from branding, marketing and networking to juggling business with family life. The site also has an online forum, a noticeboard and, in the New Year, members will be able to access discounts for some of the essential services they need to start and run their business.

Citizens Advice Arun & Chichester Over 50 with a defined contribution pension pot? Get free personal guidance on what you can do with your pension pot. For more information visit pensionwise.gov.uk, and for a face to face appointment at your local Citizens Advice call 01243 860 516.

We talked about finding that critical balance between time spent working in your business, to provide a great service for your existing clients, and working on your business, marketing yourself and reaching out to new clients. We both agreed that providing great content online was important for raising your profile in your own industry and that writing a regular blog was a good first step towards doing this. And, with our ‘accountability buddy’ hats on, we committed to checking in with each other regularly, to make sure we were blogging and even decided to join forces and write one on ‘Is having a business partner right for you?’ So, if you would be interested in seeing if we’ve managed to do that check out our blogs at: www.millbrookfm.co.uk www.thebusinessofmums.com

GREAT BALLARD

The voice of Chichester business www.chichestercci.org.uk

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Friendly school in the South Downs for children aged 2 to 13

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All year nursery provision also available DAY & BOA RD IN G O P PORT U N IT IE S Tel: 01243 814236 Email: registrar@greatballard.co.uk Eartham House, Eartham, Chichester, West Sussex, PO18 0LR www.facebook.com/greatballardschool

www.twitter.com/greatballard

IAPS Co-educational school for children aged from 2 - 13 Situated between Chichester and Arundel

BUSINESS IMPROVEMENT DISTRICT (BID) UPDATE

Developing trading opportunities Chichester’s businesses wanted to be heard and in 2011 were voted as an independent voice for Chichester’s city centre. Chichester BID are a statutory body of 735 businesses within the BID Levy area – currently within the city centre walls, with the exception of The Hornet, St Pancras and Southgate. 735 businesses (BID Levy payers) all contribute 1% of the rateable value of the premises they occupy, into an annual fund managed by Chichester BID.

BID Renewal

By Charlotte Wickins, BID Manager Chichester Chamber of Commerce & Industry (CCCI) and Chichester Business Improvement District (BID) share a common aim – to improve business development and trading opportunities for local businesses. Chichester BID works to identify and develop Chichester’s trading opportunities as a collective, with aims to develop a well-organised city with good access and trading facilities, a safe environment and most importantly, to increase footfall and raise Chichester’s profile.

Small, local family run business providing standard, novel & bespoke promotional products.

The BID are in their fourth year and next October 2017 will go through a BID Renewal process, where all BID Levy payers will be invited to vote for a second term. The BID management team are mostly volunteers and are busy consulting members to identify the key issues for the second term. Without Chichester BID, there would not be Christmas Lights and festivities, or a range of other sponsored annual events. The ChiBAC radio and security scheme would not exist; the current environmental city improvement and business signage projects would halt. Most importantly, the collective articulate voice for our city centre businesses, now consulted with by local groups and local authorities would disappear. www.chichesterbid.co.uk

Growing your business? You’ll need the right people. The team at Kiwi know just what it takes to find you the right staff.

We will listen to you, work with you & help you choose the right item to make your company memorable

To avoid costly mistakes, talk to our professional and friendly team today. We’re here to take the stress away from finding ideal candidates to fill your vacancies.

Send us an email or give us a call for more information

For your FREE recruitment review call 01243 782763 or email brendon@kiwirecruitment.co.uk

01243 575247 enquiries@coprom.co.uk www.coprom.co.uk

Satisfaction guaranteed.

kiwirecruitment.co.uk Forum House, Sterling Road, Chichester PO19 7DN

The voice of Chichester business www.chichestercci.org.uk RECRUITMENT

The local recruitment market By Brendon Cook, Kiwi Recruitment

With this in mind, our top tips to be aware of when you are thinking of recruiting or growing your team are to:

Based in central Chichester and supporting clients and candidates throughout West Sussex, London and Surrey, we have been best placed to notice changes to the local recruitment market in 2015.

â&#x20AC;˘ Use professionals; always ask for a guarantee

We have seen a year where flexibility has been a key attribute for our clients, alongside the preference for recruiting candidates with temporary contracts before perhaps offering more permanent roles. As experts with providing temporary and permanent staff, whether short term and unskilled roles or long term and highly skilled, we have also observed an increase in demand for temporary and highly skilled workers locally too and we have worked hard to ensure we can supply this demand. Our projections for 2016 are that it will be more difficult to find skilled labour in the marketplace and candidates attitudes are changing too. They are searching for employment that will offer more than just a salary, with attractive benefits packages and opportunities for growth a keen objective.

â&#x20AC;˘ Make sure you hire the right person to avoid making costly mistakes Our experience with supporting employers with finding candidates in the labour, hospitality, sales and IT sectors is vast. Like our clients, we understand that every individual is different, so we aim to get to know the person, their interests and hobbies as well as their future aspirations, ensuring that candidates we place can offer the most value to an employer. www.kiwirecruitment.co.uk 01243 782763

ASK THE EXPERTS: RECRUITMENT Are you a local business struggling to recruit or find the best talent? Ask our team of local experts who will be looking at all your recruitment needs: Wednesday 6 April, 9.30am-11.30am The Ship Hotel, 57 North Street, Chichester PO19 1NH Book now: www.chichestercci.org.uk/events

Call us on: 01243 888555

Your Digital Business Partner Here to support your digital marketing world. Get in touch. ... Or join us on a course: www.websitesuccess.co.uk/events

ASK THE EXPERTS

Top tips for starting a business By Gareth Sear, Business Startup Manager, University of Chichester Business School In the UK there are around 3 million home based businesses. And they all had to start up at some point. In this article I’m going to set out top three tips for starting your own business.

Think Customer Segments. Who are you creating value for? If you don’t know your customers how will you know you can create value for them? The more know about your customers and the jobs that they are doing the more you will know what pains they have with these jobs, or what gains they are trying to achieve with through these jobs.

Design the Value Proposition. Knowing what pains a customer segment has or what gains they are trying to achieve will directly impact on your value proposition. Your value

proposition is your product or service that you have designed to alleviate the pain your customer is experiencing in the job that they are trying to do, or gives them the gain that they need from the job that they are trying to do.

Just do it. Too many people procrastinate about starting a business wondering if it will work or if it won’t. The only real way to find out is to ‘just do it’. Your value proposition design and customer segments are all hypothetical. You need your customers to validate your ideas and tell you that there is a fit between your value proposition and the job that they need to do. These three top tips on how to start a business are based on 2 key sections of the Business Model Canvas (BMC), a powerful business start-up tool that we use on all out Business Start Up Hot House Programmes. If you want

to know more about the BMC, give me a call and I would be more than happy to meet up with you over a coffee to discuss your business start-up. Call Gareth on 01243 812041

TRAINING OPPORTUNITY Have you recently started a business but need some support and guidance or do you have an idea which you would like grow? Register your interest for The Business Start Up Hot House Programme. Running in early 2016, the programme will help, support, develop new and small businesses with a comprehensive package of workshops, business coaching and peer to peer workgroups. Call the CCCI office on 01243 531765 or email office@chichestercci.org.uk

voice of Chichester businessworld, InThe a fairy-tale www.chichestercci.org.uk cybercrime wouldn’t exist...

each time a business becomes the victim of cybercrime, its reputation is at stake. As our reliance on IT and the internet has increased, so too has the potential impact of cyber-attacks, ranging from online fraud and phishing emails, through to data theft and dial-through fraud. So how can businesses protect against cyber-threats? Well, much like Shrek’s explanation of Ogres being like onions, really, same principles apply - it’s all about layers. (Layers of security that is!)

Why not increase your online business security with these simple steps… Educate your team Have you got an IT Security policy? Do you train new members of staff on their personal security responsibilities? Are users aware of what is and what isn’t a genuine notiﬁcation from DHL about that parcel that’s being delivered?

Build up Network Security Ask IT to establish multi-layered boundary defences and enforce ﬁrewalls. Use monitoring to regularly audit and automatically alert, but most importantly, regularly test security controls.

Don’t let your data walk out the virtual door! Ask IT to limit the use of USB drives and scan all new devices automatically. Block the use of online personal storage sites such as Dropbox or Google Drive for users that don’t require these services- your sensitive business data can be sent offsite without physically walking through the front door!

Shield your phone systems PBX fraud is on the rise. Hackers dial into phone systems, normally over the weekend, use them to make a high volume of calls premium rate or overseas numbers. Lock down your phone system and restrict the use of simple voicemail passwords such as 1243. Does your telecoms company provide you with fraud blocking or alerting?

To read the full article, and view more useful steps visit www.lms-uk.com/blog Or call us now on 0330 088 2565 for a complimentary security review of your IT and Telecoms. The EU’s General Data Protection Regulation (GDPR) is close to being a reality. Under the GDPR, businesses that believe they have suffered a data breach or cyber-attack will have to report the data breach “without undue delay” the point at which it is discovered. Unlike Shrek, real life doesn’t involve princesses, talking donkeys and the Land of Far Far Away - it’s about time local businesses put measures in place, to tackle the real life threats of cybercrime.

Technology unravelled

T 033 0088 2565 E sales@lms-uk.com W www.lms-uk.com

LOCAL PLAN

Preparing a vision for Chichester

By Stephen Oates, Economic Development Manager, Chichester District Council What do we want Chichester to be? The Chichester Local Plan describes Chichester City Centre as the “jewel in the crown” of Chichester District, “with its stunning cathedral, its bustling shopping streets and well renowned higher education, arts and cultural scene”. Like many towns and cities with a strong heritage and cultural base, Chichester has survived the impact of the economic recession better than many but, arguably, the ‘City’ has not then sought out and maximised opportunities to grow and flourish. Each resident, visitor and worker will have their own views on the City and what it offers and there are those who like things just the way they are. Similarly, there are many who feel the City is ‘dated’, lacks vibrancy and ambition, does not fully exploit its heritage and cultural base, does not offer the range of shops and facilities to satisfy their needs, and operates at well below its economic potential. Meanwhile our lifestyles, the way we work, our leisure time, and our shopping habits are changing. Our city is growing with thousands of new homes planned and other nearby towns and cities are working hard to capture new businesses, attract new customers, and exploit the potential for economic growth. DC’s Economic Development Service is therefore leading its ‘Chichester Vision’ project to:

• Develop and articulate a clear, cohesive ‘Vision’ for the City, seeking out new ideas and proposals, and taking account of current and likely future economic, cultural, heritage, lifestyle, technological, social and planning policy factors and influences • Identify the future function of the City Centre • Place the Vision at the heart of future economic and planning policy for the City • Help Chichester to compete strongly against other towns and cities by being: - A popular and forward-thinking location attractive to entrepreneurs, employers, employees and their families - A first-class ‘destination’ for shoppers - A popular and attractive destination for day and staying visitors - One of England’s cultural and heritage ‘centres of excellence’ - An important administrative centre for West Sussex Chamber members will be hearing a lot more about this over the next few months and, as part of the consultation process, we’ll be asking you ‘what do we want Chichester to be?’ Look out for the CCCI Members Survey in early 2016

CCCI Ltd trading as Chichester Chamber of Commerce and Industry 82 North Street, Chichester, PO19 1LQ Tel: 01243 531765 Email: admin@chichestercci.org.uk

The voice of Chichester business chichestercci.org.uk