What Are Best Practices For FAQ Page FAQs are an integral part of the user experience and their objective is to preempt as many questions as possible from the user. By understanding a few best practices, it’s very manageable. Intuitively group categories to make a much better user experience. Write your FAQ as concise, informative, and directly answer the question. Write your question from the perspective of the customer. Present your FAQ in the most visually organized manner. Use your brand personality and Tone of Voice. Use language that your user will understand. Feature top questions at the top of the page. Keep information up to date.
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