ClubRight appoints head of customer experience

from Workout March 2023

Milon return to UK with upgraded intelligent fitness circuit

ClubRight has announced its new head of customer experience, Paul Jouanny.

Paul has worked in the leisure industry throughout his career, starting in clubs’ supply side and then shifting to billing for 18 years.

“It’s an industry that changes lives for the better and helps people live longer,” he said.

“There aren’t many industries apart from healthcare that can legitimately make that proud statement.

“Plus I love the people in the fitness industry. I’ve met some inspiring characters over the years.”

Paul joined Harlands Group in 2005 as an account manager overseeing a 50-strong client base and was quickly promoted to head of account management, delivering an online membership product to more than 800 clients.

He soon spotted an opportunity to deliver a defined onboarding and project management team.

So he learned the skills to build and create a project management team and soon became head of project management; responsible for internal/client-facing projects and onboarding new clients.

Harlands Group was later acquired by TSG and subsequently Advent, who merged TSG organisations under the Xplor umbrella.

Following the merger, Paul became head of implementations for Xplor and oversaw the onboarding teams

Gold medallist signs multi site franchise agreement

TWO time Olympic gold medallist Daley Thompson has agreed to a franchise deal with Hybrid Fitness.

Daley, one of Britain’s greatest athletes, has agreed a deal to open a number of Hybrid Fitness clubs in the UK.

While no locations have been formally announced, he has been actively evaluating areas in London and the suburbs for sites.

Daley said it was the blend of high performance training environment, affordable price point and openness that attracted him to Hybrid Fitness.

“I really like what Hybrid Fitness is doing,” he added.

“The training model is interesting because of the variety available to members and the quality of coaching offered.

“Throughout my discussions with MD Matt Payne leading to this agreement I’ve been impressed with what Hybrid Fitness is trying to achieve, as well as its general approach to fitness in the community.”

“Health and fitness has always been

Gym Equipment

a big part of my life. At Hybrid Fitness members can enjoy performance training and coaching similar to that of a professional athlete, or can take it at their own pace in a warm, welcoming and community driven environment.

“I am delighted to be coming on board and helping the company continue its current growth.” for two payment brands and two CRM brands.

“I led four separate teams of wonderful people (most of whom I’d never met before the Covid-19 pandemic) through takeovers, acquisitions and the pandemic itself with all the upheaval and transition to WFH it caused – all in the space of 12 months,” he said.

“Then to come out of that intense period of uncertainty not only intact but stronger as a team is probably one of my proudest achievements. It helped me grow as a person and a leader; I’ll remember those lessons learned for the rest of my life.

“The thing I’m looking forward to most about joining ClubRight is that I’m joining a company that has an amazing set of products, teams and reputation, headed up by a founder that understands the need of our clients. Wayne (Heath) has lived and breathed the sector we play in, and I feel this gives us a great advantage and insight into being able to provide an outstanding customer experience,” added Paul.

“I’m also highly impressed by ClubRight’s agility in being able to quickly adapt to an ever-changing world and show a true desire to embrace the latest technology to drive better outcomes for our customers.”

You can reach Paul directly by emailing him at paul.jouanny@clubright.co.uk or giving him a call at 0333 090 9183.

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