February 17 by whereabouts

RNI No.: DELENG/2014/59308

Volume III Issue V February 2017

Annual Subscription ` 660

2017-18

Union Budget

What Does It Mean for Tourism, Hospitality & Aviation Industry?

Madaba The city of Mosaics

Bird Watching Sites in Gujarat

NEWS IN BRIEF

AVIATION

NTO

HOSPITALITY

DESTINATION

0 E2

E TT F A S 7T H 1 15-

I LH N DE AIDA W NE ATI M AG PR

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CONTENTS Editor Rajesh Tiwari rajesh@whereabouts.in +91 9818525672

Correspondents Jai Kishan Kaparwan Nisha whereabouts.in@gmail.com

Art Director Mithlesh Gupta

Advertising Commercial Director Dheeraj Anand +91 9560444678 dheeraj@whereabouts.in Advertising Manager (North-West) Solomon Saxeana +91 9999810390 solomon@whereabouts.in Advertising Manager (South-East) Santosh K Mishra +91 8447786636 marketing@whereabouts.in Marketing & Events Manager Lakshman Vashisth +91 9911907050

REGULAR NEWS IN BRIEF

AVIATION

TRAVEL BUSINESS

STATE 22 MoT 24 NTO

HOSPITALITY

FACT & FIGURES

APPOINTMENT & EVENTS

Principal Advisor Anil Prakash

Legal Advisor Advocate Brijesh Tiwari

Production & Distribution Production Manager Subhash Distribution Executive Anoop Singh

Accounts CA Rishabh Rana

Analysis

2017-18

Union Budget

What Does It Mean for Tourism, Hospitality & Aviation Industry?

Technical & Web Support Amit Agrahari

All information in Whereabouts is derived from sources, which we consider reliable and a sincere effort is made to report accurate and up to date information. All contents of this publication are reserved worldwide. Reproduction in any manner without prior written permission is prohibited. All disputes are subject to the exclusive jurisdiction of component courts and forums in Delhi only. Whereabouts is own, printed & published by Rajesh Tiwari. Whereabouts is printed at Pritika Printers, A-21/27, Naraina Industrial Area, Phase-II, New Delhi 110028 and published from E-8/401, Nehru Vihar, Delhi 110094. Editor Rajesh Tiwari

Need to Know

Bird Watching 18 in Gujrat

EDITOR’S NOTE Whereabouts

Madaba The city of Mosaics NTO

Dear Readers, The Union Minister of Finance has presented the proposed Union Budget for 2017-18 which has been termed as the well balanced and pro-growth centric in general; whereas the stakeholders of tourism, hospitality and aviation industry don’t find much to talk about. Definitely there are some positive announcements such as Incredible India 2.0 campaign, setting up Five Special Tourism Zones and Listing of IRCTC etc. but increased service tax is point of concern for the professionals. Not only this, several existing benefits were reduced (like abatement from 70% to 40%) this year. However the reduction in corporate taxes for MSME segment (turnover up to five crore) is a positive step as most of the travel companies falls in this category. Another positive announcement for this industry was Public Endorsement of Tourism as a sector of economic importance with high employment potential and economic multiplier effect. It will be a powerful motivation to the most state governments that will enable them to impart higher importance to tourism while formulating their state Budgets. Find out more on Budget in our exclusive story.

Swarovski Crystal Worlds to present exclusive displays

Business Travel in India Emerging Trends & Opportunities

Also, read about the Bird Watching sites in Gujarat. We believe you would like it. Have a happy reading…

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NEWS IN BRIEF

PATA and Microsoft collaboration paves way for digital transformation

he Pacific Asia Travel Association (PATA) has announced a collaboration with Microsoft that is designed to improve tourism data collection and develop advanced analytics that help travel industry operators better serve their customers.

Experts from PATA and Microsoft will work together to upgrade the PATAmPOWER online data platform that gives members a broad range of timely insights into the Asia Pacific visitor economy.

Dr. Mario Hardy CEO PATA

This collaboration benefits all 850-plus PATA members including government, state and city tourism bodies, international airlines, airports and cruise lines, educational institutions and travel industry companies in 101 countries.

PATA CEO Dr. Mario Hardy said: “With this collaboration our goal is to produce even better data more quickly to our members in both graphic and tabular formats. The challenge with visitor data is that it is often one

dimensional and pulled from a limited number of sources that may render analysis difficult and misleading. “We will also work together on mechanisms for data fusion and linkage, geo-tagging for PATA member attractions, and analysis of travellers’ data through credit card expenditure and social media feeds. This will ensure data is pulled and analysed from various visitor touch points so that PATA members are privy to complete visitor information. This enables our broadly-based membership to plan more effectively the promotions and campaigns that target different consumer groups,” he added. Erick Stephens, Chief Technology Officer, Microsoft Public Sector Asia, said, “We are pleased to collaborate with PATA to enable its members to transform the way they engage with travellers and capture, through data, the business opportunities of tomorrow. Building better, stronger engagements by harnessing data for a complete view of customers and drawing actionable intelligence, predictive insights that can deliver personalisation at scale have become crucial for the business of today.”

India-UK Deal to Allow More Flights to Boost Tourism and Trade

ndia and the UK signed a MoU to ease restrictions on the number of scheduled flights between the two countries, following successful talks in India recently. Limits on flights from key Indian cities including Chennai and Kolkata have been scrapped, allowing for a greater range of flights for passengers while providing a boost to trade and tourism for the UK and India. Building new links with important trading partners is a key part of the government’s plans for a Global Britain, opening up new export markets and creating jobs and economic growth. The agreement also opened all destinations in the UK for Indian carriers for code share flights, and reciprocally the UK carriers can also operate code share flights to any International Airport in India, through domestic code share arrangements.

P A Gajapathi Raju Minister for Civil Aviation Govt. of India

Indian Civil Aviation Minister Pusapati Ashok Gajapathi Raju, said “The increase in number of flights between the UK and India is encouraging news for our businesses and tourists. We already enjoy strong ties with the UK and we welcome such continued association which in the long run will not only encourage business activity, but also people-to-people contact.”

Tourism from India makes an important contribution to the UK economy. In 2015, there were 422,000 visits from India to the UK, bringing more than £433 million to the economy. Aviation Minister of U.K., Lord Ahmad said: “India is one of our closest allies and key trading partners and this new agreement will only serve to strengthen this crucial relationship. We are unlocking new trade and tourism opportunities which will boost our economies, create new jobs and open up new business links.

6 Februry 2017

Indian Railways launches first phase of Station Redevelopment Programme

n order to transform the face of the Indian Railways, Minister of Railways, Suresh Prabhakar Prabhu launched the first Phase of the World’s largest Station Redevelopment Programme comprising 23 major Railway Stations on Indian Railways network. Speaking on the occasion, Minister of Railways Suresh Prabhakar Prabhu said: “The Railways have certain advantages out of which one is holding of land on a large scale. It is a place where lots of people wait to board a train and thus Railway Station can be developed into an iconic property. The properties of the Railways have a unique characteristic. The Ministry of Urban Development is collaborating with the Ministry of Railways to develop smart stations because smart stations are a pre-requisite for becoming a smart city.” He further said that the project of redeveloping 400 A1 and A Category Stations Suresh P Prabhu in the country is the biggest non-fare Minister of Railways revenue generating programme which Govt. of India will be done on PPP model through a fair bidding system conducted by the respective Zonal Railways. The first phase, 23 stations will be bid out and redeveloped to the fullest use where so many facilities can be enjoyed by the passengers at one place.” He also directed all the General Managers/DRM through video conferencing to collaborate with the Station Government for re-development of Stations.

NEWS IN BRIEF

Finance Minister unveils string of measures towards ‘Ease of Doing Business’

hile presenting the General Budget 2017-18 in Lok Sabha, the Union Finance Minister, Arun Jaitley announced a slew of reliefs in the Government’s continuing policy towards providing an environment of ‘Ease of Doing Business’. The Finance Minister raised the threshold limit for audit of business entities that opt for presumptive income scheme from Rs. 1 crore to Rs. 2 crore. Similarly, the threshold for the maintenance of books for individuals and HUF is proposed to be increased from turnover of Rs. 10 lakhs to Rs. 25 lakhs or income from Rs. 1.2 lakhs to Rs. 2.5 lakhs. He further said that the Foreign Portfolio Investor (FPI) Category I & II will be exempt from indirect transfer provision under the IT Act. Besides, indirect transfer provision shall not apply in case of redemption of shares or interests outside India as a result of or arising out of redemption or sale of investment in India which is

Arun Jaitley Union Finance Minister Govt of India

chargeable to tax in India. This will remove apprehensions over taxation upon transfer of stake of investors of India-based funds located abroad but investing in Indiabased companies. Bringing relief to individual insurance agents, Jaitley said they will be exempted from the TDS provision of 5% being deducted from commission payable after filing a self-declaration that their income is below taxable limit. Professionals with receipt upto Rs. 50 lakhs p.a. can pay advance tax towards presumptive taxation in one installment instead of four.

Extensive reach-out efforts to trade & industry for GST

he Union Minister for Finance and Corporate Affairs, Arun Jaitley while presenting the General Budget 2017-18 in Parliament said that the GST Council has finalised its recommendations on almost all the issues based on consensus after spirited debate and discussions. The Finance Minister said that the Government on its part has promptly given effect to various provisions of the Constitutional Amendment Act, including constitution of the GST Council. The GST Council held 9 meetings to discuss various issues relating to GST, including broad contours of the GST rate structure, threshold exemption and parameters for composition scheme, details for compensation to States due to implementation of GST, examination of draft model GST law, draft IGST law and the Compensation Law and administrative mechanism for GST. He said the preparation of IT system for GST is also on schedule. The Finance Minister Jaitley in his Budget Speech further said that the extensive reach-out efforts to trade and industry for GST will

start from 1st April, 2017 to make them aware of the new taxation system. He said that since the enactment of the Constitution (One Hundred and First Amendment) Act, 2016, there has been substantial progress on preparatory work towards ushering in GST which is by far the biggest tax reform since Independence. Several teams of officers both from the States and Central Board of Excise and Customs (CBEC) have been working to give finishing touch to the Model GST law, rules and other details, he added. Jaitley said that the Government, through the Central Board of Excise & Customs (CBEC) shall continue to strive to achieve the goal of implementation of GST as per schedule without compromising the spirit of co-operative federalism. He added that the implementation of GST is likely to bring more taxes both to Central and State Governments because of widening of tax net.

Transport sector moves towards Innovative Planning

he Minister of Road Transport & Highways and Shipping Nitin Gadkari has lauded the fact that the Union Budget 2017-18 has recognised the need for multi-modal transport planning in the country and has accorded it very high priority. He said that in order to reduce traffic congestion, bring down pollution and make the overall movement of passengers and goods more efficient and cost effective, the country needs to adopt a holistic and integrated transport planning for the sector as a whole, including roads, railways, waterways and airways. The Minister pointed out that in most cities, bus stations, airports, railway stations are situated far apart from each other. If all stations are properly integrated with each other, a lot traffic congestion and pollution can be reduced. Gadkari said that his Ministry is examining the feasibility of setting up multi modal hubs where all modes of transport – air, road, rail and waterways wherever possible

– are within close proximity to each other. Besides this, latest technology for electricity based Mass Rapid Transport like the metrino and hyperloop are being studied and tested. Talking about the road map for the future Gadkari said that the Ministry of Road Transport & Highways hopes to award 15000 km of highways work by the end of March 2017. Per day construction of highways will go up to 30 km by end of March 2017 and the Ministry will strive to achieve its target of building 40 km road per day very soon. Gadkari welcomed the 15 percent rise in budget allocation for the Road Transport & Highways Ministry.

February 2017 7

AVIATION

flydubai announces profit of AED 31.6 million

lydubai has announced its Full-Year Results for 2016 reporting a profit of AED 31.6 million (USD 8.6 million). It has reported total revenue of AED 5 billion (USD 1.37 billion) an increase of 2.4% compared to the same period last year. The stronger second half, driven by increased passenger numbers, was impacted by downward pressure on yield leading to lower overall revenue growth reflecting a continuation of the same adverse factors reported in the first half.

two years we have seen passenger traffic grow cumulatively by 52% in terms of RPKM. We continue to demonstrate that we gain loyal customers across our network who recognise the benefits of direct air links and enjoy our onboard offering. The continuation of mainly lower fuel prices and ongoing cost management efforts are reflected in the 16% improvement in terms of ASKM over the last two years. We have however seen a difficult pricing and operating environment.”

Sheikh Ahmed bin Saeed Al Maktoum, Chairman of flydubai, said: “These results see flydubai report its fifth consecutive full-year of profitability. In 2012, our third year of operation, we carried 5.1 million passengers. This year, we have carried 10.4 million passengers demonstrating that flydubai continues to help change the way both business and leisure passengers travel around the region. An established tourism destination and global centre for business together with the UAE’s geographic location Sheikh A B S Al Maktoum has supported the need for increased Chairman connectivity.” flydubai

Cost and Revenue Performance

Ghaith Al Ghaith, Chief Executive Officer (CEO) of flydubai, reviewing the Annual Results for 2016, commented: “Over the last

EBITDAR was healthy at 21.1% of revenue; an improvement from the previous year’s figure of 20.5%. The closing cash and cash equivalents position, including pre-delivery payments for future aircraft deliveries, remained strong at AED 2.3 billion. Fuel costs were 25% of operating costs compared to 30.6% in the previous year, against a backdrop of lower fuel prices for the year, with legacy fuel hedges impacting only 21% of the volume for full year 2016. Ancillary revenue comprising of baggage, cargo and inflight sales contributed 13.8% of revenue; dropping from 15.1% from the previous year.

Operational Performance Aircraft Deliveries: 8 Next-Generation Boeing 737-800 aircraft joined the fleet in 2016 in support of network expansion. The average age of the fleet was 3 years 8.5 months.

Etihad & Lufthansa Airlines extends cooperation WH Desk

tihad Aviation Group and Lufthansa German Airlines, part of Europe’s largest aviation group, unveiled details of a new commercial partnership. The two airline groups have concluded a US $100 million global catering agreement and a Memorandum of Understanding (MoU) to cooperate in aircraft maintenance, repair and overhaul. James Hogan, Etihad Aviation Group President and Chief Executive Officer, said: “Partnerships are at the heart of our strategy and remain fundamental for us to compete effectively and efficiently in a complex and competitive global market. “Our collaboration with one of the aviation industry’s most established and recognised brands are undoubtedly the most significant non-equity partnership with an airline we have ever announced.” Carsten Spohr, Lufthansa Group Chairman and Chief Executive Officer, said: “We welcome the opportunity to strengthen our cooperation with the Etihad Aviation

8 Februry 2017

SWISS carries more passengers in January WH Desk

Group. Together we can create added value for our customers and shareholders. Partnering with the Etihad Aviation Group fits perfectly the Lufthansa Group’s global strategy for our passenger airlines and service companies.” The four-year catering contract will see Lufthansa’s LSG Sky Chefs provide catering services to Etihad Airways in 16 cities in Europe, Asia and the Americas. This makes LSG the largest provider of catering services to the UAE’s national airline, outside its Abu Dhabi home base.

wiss International Air Lines (SWISS) transported 1,186,538 passengers in January, a 5.1% increase on the same month last year. The airline operated a total of 11,226 flights during the month, 2.0% fewer than in January 2016. System wide January capacity was increased by 5.8% in available seat-kms (ASK) terms. Monthly traffic volume, measured in revenue passenger-kilometres (RPKs), was 7.1% up on the prior-year period. System wide seat load factor improved accordingly, rising 0.9 percentage points to 77.3%.

AVIATION

Air India embarks on an expansion drive to launch new flights and increase frequency in 2017 Having started twelve new flights domestically and four flights internationally in 2016, Air India has set in place ambitious expansion plans for 2017. WH Desk

ith an aim to beef-up regional connectivity in the country and start new international connections, Air India plans to add two new international destinations and increase frequencies on popular domestic routes like Nagpur, Ahmedabad, Chandigarh and Leh etc. till July 2017. Post the successful commencement of direct non-stop flights to San-Francisco, Madrid, Vienna and Ahemdabad- Newark via London, Air India shall start direct flight operations on Delhi-WashingtonDelhi route in July 2017. This flight will be the fifth direct connection with the US and shall be operated by Boeing 777 aircraft. Furthermore, in order to establish connectivity with the Scandinavian countries, flag carrier will commence a direct non-stop flight to Copenhagen, the capital of Denmark in May 2017. This flight service will offer convenient onward connections to Scandinavian CountriesSweden, Norway and Kingdom of Denmark, Denmark.

In addition to this, in May 2017, Air India is looking to offer a real treat to Indian travellers by connecting Bangkok, one of the most favored tourist destinations by starting direct flight operations on ChandigarhBangkok-Chandigarh and Kolkata-BangkokKolkata sectors besides starting a second frequency from Delhi. On the domestic circuit, Air India will add new frequencies on various routes apart from starting new connections to bolster regional connectivity. A direct flight service to Port Blair from Delhi will commence in the month of May. While responding to the constant public demand, Air India will also add second frequency on Delhi-Nagpur-Delhi, fourth frequency on Delhi-Ahmedabad-Delhi sector in March 2017 and second frequency on Delhi-Leh-Delhi sector in the month of May. Air India occupies a special place in the global and Indian aviation scenario. It pioneered the aviation in India and its history is synonymous with the history of civil aviation in India. Air India is not a mere airline that transports passengers, baggage and cargo. It is a multi-faceted organization. The aviation infrastructure it has created over the years is a testimony of its contribution. Apart from servicing of all its aircraft inhouse with its own engineering facilities, Air India also undertakes ground handling

services of many airlines in many cities in India. Air India has grown to become a mega international airline with a network of 41 destinations across the USA, Europe, Australia, Far-East and South-East Asia and the Gulf. The airline’s domestic network covers 72 destinations, including far-flung areas of the North-East, Ladakh, Andaman and Nicobar Islands. Air India, today, flies one of the youngest, state-of-the-art, fleet of aircraft comprising a mix of the wide-body Boeing B777s, B747s, its latest acquisition- the B787 Dreamliner and the narrow body Airbus A321s, A320s and A319 aircraft. For additional information visit airindia.in and/or follow us on Facebook/airindia. REFER BELOW THE MONTH WISE PLAN FOR 2017 MARCH 2017 Delhi-Nagpur-Delhi - 2nd Frequency Delhi-Ahmedabad-Delhi - 4th Frequency MAY 2017 Delhi-Leh-Delhi - 2nd Frequency Delhi-Port Blair-Delhi Chandigarh-Bangkok-Chandigarh Delhi-Bangkok-Delhi - 2nd Frequency Kolkata-Bangkok-Kolkata Delhi-Copenhagen-Delhi -with Boeing 787 type of aircraft JULY 2017 Delhi-Washington-Delhi -with Boeing 777 type of aircraft

Turkish enhances in-flight entertainment system WH Desk

urkish Airlines continues to enhance its in-flight entertainment system. The system now features a completely redesigned and improved user interface that makes the offered entertainment content and information services even more enjoyable and easier to use. The newly designed in-flight services include a variety of new features such as category filtering for movies or ratings of TV shows and movies from the renowned database IMDb (Internet Movie Database). The system also offers a new search function that allows passengers to access content more easily and quickly by searching all across movies, TV shows,

music and games. In this context, Turkish Airlines’ selection of ‘Accessible Movies’ that are dubbed or subtitled with special descriptions for visually or hearing impaired passengers has also been extended to a total number of now 11 titles.

The improved 3D map provides more interactive and informative data as well as impressions about the current flight, including cockpit, right and left window views, virtual imagery with realistic 3D animations and descriptions of distance, altitude and geographical features. Also, a “Do not disturb” function allows passengers to specify to the cabin crew whether they do not want to be disturbed during the whole flight or just want to be woken up for the food service. Moreover, business class passengers will have an additional handset available that includes its own second screen.

February 2017 9

AVIATION

TrawellTag & GoAir announces travel assistance & insurance partnership WH Desk

rawellTag Cover-More will provide specialised travel assistance services including insurance for GoAir passengers opting for domestic travel. The association rides on Cover-More’s upgrade of their proprietary optimisation platform, ‘Impulse’ which works in real time to offer travel protection plans matched to the customer’s profile, based on the details provided while booking their tickets. Cover-More’s expertise in the domain of ancillary service optimisation for airlines, has enabled the organisation to serve clients like Malaysia Airlines, Air New Zealand and Virgin Atlantic. This strategic alliance perfectly marries with GoAir’s motto of ‘Fly Smart’ that is aimed

at offering passengers a holistic, qualityassured, and time-efficient service through value for money in fares and services. This alliance suits the needs of the Indian traveller, particularly the new age traveller who prefers customised solutions. Dev Karvat, MD & CEO, TrawellTag Cover-More, said: “We are delighted to partner with GoAirto provide our unique travel assistance and insurance services to GoAir’s customers throughout India. Impulse is the key to our new strategic partnership as it not only equips the travellers with holistic travel protection but also enables our client to enhance ancillary revenue though an agile online technology.”

He stressed that Indians are gradually realizing the risks of travelling even within the country and service providers have taken up the onus of educating travellers and ensuring they travel smart and safe. According to him, TrawellTag Cover-More has upgraded its team and infrastructure to provide dedicated support to GoAir in product innovation, claims management and emergency assistance. This partnership with GoAir continues TrawellTag Cover-More’s significant growth story in the e-commerce domain and it firmly consolidates it as India’s foremost global assistance and travel insurance provider.

Lufthansa brings world’s most modern aircraft A350-900 to Delhi WH Desk

ufthansa initiated commercial services of the A350-900 on its Munich (MUC) to Delhi (DEL) route, connecting the capital to Lufthansa’s vast global network. The Lufthansa A350-900 landed in the early hours of February 11 from Munich and was greeted with the celebratory water canon salute at Delhi’s Indira Gandhi International Airport. The city of Delhi becomes the first destination worldwide to welcome Lufthansa’s most modern and environmentally friendly long haul aircraft, the A350-900. “The launch of Lufthansa A350 services in Delhi marks an important milestone in

WH Desk

our growing partnership with India. This game-changing aircraft reflects the values of the new global Indian, and reaffirms our commitment to this important market by introducing the very best and latest in air travel,” says Wolfgang Will, Senior Director South Asia, Lufthansa Passenger Airlines. As a special gesture for customers, the departure of Lufthansa’s A350-900 from Delhi was commemorated with a grand ribbon and cake cutting ceremony. Passengers boarding the flight were greeted with a ‘First Flyer’ certificate and an iPad cover, specially handcrafted by economically disadvantaged women of Purkal Stree Shakti Samiti. Additionally, an ‘insta photo booth’

was created at the departure terminal that allowed passengers to capture moments of their journey with Lufthansa’s A350-900. The aircraft offers Lufthansa’s most modern on-board product, assuring passengers the highest level of comfort in all travel classes, with a wider cabin, self-service area in Business Class, new seats in Economy Class, bigger windows, large TV screens, innovative mood lighting, personalized playlist and much more.

AirAsia X Cleared to fly to the US

irAsia X has received clearance from the Federal Aviation Authority (FAA) to fly to the US. The airline is the first Asian low-cost carrier to secure approval to operate scheduled passenger flights to the US. The approval allows AirAsia’s long-haul, low-cost sister airline to operate services to any destination within the US. AirAsia X is currently considering flights to several US states including Hawaii as part of its route expansion plans. Datuk Kamarudin Meranun, Group CEO, AirAsia X said: “This is a major milestone for AirAsia X. Our expansion up until now has concentrated on Asia,

10 Februry 2017

Australasia and the Middle East, and we are excited about our first foray into an entirely new market as we look beyond Asia Pacific.” “I’m confident travellers will respond well to our award-winning service and the kind of connectivity we can offer with our Fly-Thru product. As part of our expansion plans, we are also looking to resume our very popular London route, and are working towards securing the necessary approvals.”

TRAVEL BUSINESS GDS

InterGlobe Technology Quotient showcases at SATTE 2017

WH Desk

ith technology redefining every aspect of travel and tourism industry in the recent years, InterGlobe Technology Quotient has emerged as a mammoth of advanced technological solutions. This year at SATTE the company plans to demonstrate unique features that make ITQ the technology leader. Here is a glimpse of the advanced set of products: Travelport Smartpoint 7.2 has been designed to transform the way travel agencies work. With more content and more features, it’s better than anything you have seen before- to help you sell more, earn more and meet your customer’s need. Travelport Smartpoint 7.2 is able to do the following more than the set of features present now: ÂÂStreamline issuing EMDs with easy-to-use screens for SVC segments. ÂÂSell more hotels and cars with improved user interfaces. ÂÂSelect seats more easily with clearer and larger seat maps. ÂÂIncrease usability with interactive responses from cryptic Fare Shopping entries. ÂÂAdd value for your travelers with access to a wide range of travel solutions via Travelport Marketplace. ÂÂBenefit from the latest version of Travelport Smartpoint more efficiently with incremental updates via Travelport Marketplace; and many more. Travelport Merchandising Suite offers unique branding opportunities for airlines to display their ancillaries in the best possible way. As the ancillary revenue continue to soar at almost 60 billion dollars worldwide, the importance of apt display tools and customized travel solutions come in. Now with 212 airlines onboard, including Indigo, on Travelport Merchandising Platform, travel agents across the world have access to more ancillaries and therefore, customized travel solutions for their customer. ITQ Financials is an exceptional introduction that enables travel agencies and their PAN–India offices to automate their fund

Travkart introduces Refer & Earn programme WH Desk

ith a vision to promote its exceptional travel experiences to everyone, Travkart.com, the comprehensive travel service portal by Holidays by Sahibji Pvt. Ltd. has introduced a new ‘Refer and Earn’ program. As a part of this unique referral programme, both the referrer and the referred person who signs up on the Travkart.com website or mobile app will be rewarded with Cashback (TravCash) in their Travkart wallet to use the same to book trips. To enroll in this program, new users can start with signing up on the Travkart.com website or mobile app and earn INR 2000.00 TravCash. They will earn an additional INR 2000 when their friend downloads the app when referred and INR 1000 when they make their first booking. At the same time, the friend (or the referee) gets INR 2000 as promotional bonus in their wallet as TravCash.

handlings, through this online back-office travel accounting software which is integrated with basic accounting package i.e. Tally, and is compliant with all the latest amendments of various acts and ready for GST. VR3 (Void, Reissue, Refund, Revalidation), as the name indicates, acts as a back office tool that performs the following Sandeep Dwivwdi COO functions Void, Reissue, Refund, ITQ Revalidation. Galstar and uAPI have been developed to ease the online work flow of online travel agents, including the agencies that are aspiring to go online. Self Booking Tool and Corporate Booking Tool are two highly advanced products that can streamline work and help in easy management of bulk bookings. This customizable state-of-theart, comprehensive, web based, scalable end to end booking and fulfillment tool is used for managing your business with self-booking capability for customers. Travelport Rooms and More, Roomaster, and Hotelzon offer complete and accurate hotel shopping and booking system. Travelport being hailed as the fourth largest aggregator of Hotel content worldwide with more than 650,000 properties available, travel agencies have an ocean of inventories to book from. Sandeep Dwivedi, Chief Commercial Officer at ITQ comments, “We are committed to bring best-in-class futuristic technology to address growing industrial demand. We already have products that are right now catering to smarter travel business management, but we aim to go a step forward and portray ourselves as leader in travel technology innovation through advanced solutions.” Catch them at 2017 SATTE Show in Pragati Maidan from February 15th - 17th at Booth# C5. OTA

WH Desk

Cleartrip and Uber announce a partnership

leartrip has partnered with Uber, world’s leading ridesharing company, to integrate Uber’s API to make contextual local activity suggestions based on rider movement on the Cleartrip App. This integration will also offer seamless Uber ride requests on the Cleartrip platform. Cleartrip Local activities for Uber riders: Cleartrip Local is India’s first platform to integrate Uber’s API to let Uber riders discover and book local experiences in their cities. While on a ride, Uber riders can choose to receive recommendations on the Cleartrip app, on exciting events and experiences in the city they are present in, from India’s largest collection of activities and events. Cleartrip Local currently has 15,000+ activities in over 200 categories in more than 50 cities. The recommendations take into account multiple inputs like time of the day, the day of the week, rider’s destination, to suggest interesting things-to-do from the Cleartrip Local activities bouquet.

February 2017 11

ANALYSIS

2017-18

Union Budget

What Does It Mean for Tourism, Hospitality & Aviation Industry?

The Union Budget 2017-18 has been termed as a well balanced, pro-poor, pro-growth centric in general, but what does it mean for the Tourism, Hospitality and Aviation industry that’s a little different. In an attempt to understand the impact of this Budget on the growth of the entire fraternity we interacted with the industry experts and representative associations. Here are the excerpts. Rajesh Tiwari

ven after the announcements of Incredible India 2.0 Campaign, setting up Five Special Tourism Zones, Listing of IRCTC and starting more Pilgrimage and Tourist trains etc. the Budget will have very little to offer to the tourism industry. According to the Federation of Associations in Indian Tourism & Hospitality (FAITH) in the immediate term, there will be a negative impact due to the service tax increase on outbound tour operators and procedural bottlenecks to domestic tour operators. In the long run, if the 5 mega zones get developed it will create large scale new tourism supply stimulating the complete market. The enhanced spending on domestic and international markets should stimulate additional traffic. “One more year; one more budget, but very little to boost tourism,” says Rajeev Kohli, Sr Vice President, Indian Association of Tour Operators (IATO). He further added: “Despite being more than 7% of the Indian GDP with over 37 million jobs, the support needed to boost this declining industry was missing; at least our consecutive governments are consistent in their not giving a bit of what we say.” “However, the announcement of reduction in corporate taxes (to 25%) for MSME segment (turnover up to 50 crore) is a positive step for travel companies as most of them falls in this category,” added Kohli. During his Budget speech the Finance Minister has endorsed tourism as an

12 Februry 2017

“One more year; one more budget, but very little to boost tourism. Despite being more than 7% of the Indian GDP with over 37 million jobs, the support needed to boost this declining industry was missing; at least our consecutive governments are consistent in their not giving a bit of what we say.” Rajeev Kohli

important macro economic activity with big employment generation and economic multiplier impact. This is very encouraging and beginning of a change from the conventional government thinking of treating tourism as an elitist activity. India has a vast railway network and the recently announced Railway Budget acknowledges the strength of this. “One of the biggest announcements is the

ANALYSIS

Major Announcements in Budget Speech Announcement: Public Endorsement of Tourism as a sector of economic importance with high employment potential and economic multiplier effect Impact: Positive Duration: Immediate Impact Type: It will be a powerful motivation to most state Governments that will enable them to impart higher importance to tourism while formulating their state Budgets.

Rajeev Kohli Sr Vice President IATO

Announcement: Five National Special Tourism Zones to be developed in partnership with state governments, on SPV basis. Impact: Positive Duration: Medium - long term Impact Type: Creation of new supply sources of tourism for radical growth. Announcement: Incredible India 2.0 Campaign Impact: Positive Duration: Short - long term Impact Type: Will enable the refreshing and resurgence of the Incredible India brand. Announcement: Listing of IRCTC Impact: Positive Duration: Medium - long term Impact Type: Creation of a new tourism asset class in financial markets

Albert Tjoeng Asst. Director Corporate Comm IATA withdrawal of service charge on rail tickets booked through IRCTC. This will not only lead to more bookings but will enable the consolidation of a digital economy, said Mahesh Iyer, COO, Thomas Cook (India). Another significant development is the emphasis on safety and sanitation, by introducing bio-toilets, which will increase passenger comfort. It is also encouraging to note the measures that will be incorporated to make the Railways friendlier for the disabled. With emphasis on a Digital Economy, by introducing measures like elimination of service charge while booking rail tickets on IRCTC, launching DigiGaons to facilitate employment and skilling, and even augmenting transactions done via the BHIM app; the Finance Minister has laid out a path that directs the country towards digital transformation. “These are signs of a progressive growth story and we are

Announcement: Defence personnel train ticketing service charge free Impact: Positive Duration: Immediate Impact Type: Creation of a new domestic tourism segment in defence segment Announcement: Operationalisation of Tier 2 Airports Impact: Positive Duration: As & when Impact Type: Creation of additional domestic tourists from tier 2 cities connecting to main cities through a hub and spoke model Budget Annexures (in supporting documents but not in the announcement)

Annexure Release: Domestic tourism branding budget increase to ~ 110 crores over Fy 16-17 (75 crores) Impact: Positive Duration: Immediate Impact Type: Create more domestic tourists Annexure Release: Tourism Budget increase to ~ 1840 crores over 1670 crores in 16-17 Impact: Positive Duration: Immediate Impact Type: Create more support to tourism ministry

Announcement: Pilgrimage & Tourist Trains Impact: Positive Duration: As & when Impact Type: More domestic tourism and more premium inbound tourism for tourist trains

Note: Based on the inputs provided by Federation of Associations in India Tourism & Hospitality (FAITH).

confident that the steps charted in the Budget will act as catalysts for change and thus move people from the unorganised sector to organised sector. Having said that, from my point of view this budget is a subdued one,” said Iyer.

practices and accountability. Abolition of FIPB is a welcome step. Awarding of operations and management of airports in tier II cities on PPP mode will help create a roadmap for private sector participation in airports in the country and help in improving the operations at these airports.

“The sharp focus on building improved connectivity, particularly investment in road, railways and airport infrastructure across the length and breadth of the country, is a welcome move for the travel and tourism sector,” said Sharat Dhall, COO (B2C), Yatra.com. The announcement of select AAI airports in Tier 2 cities to be taken up for operation and maintenance in PPP mode is a progressive step. It will bring in greater efficiency, best

According to Albert Tjoeng, Assistant Director, Corporate Communications, Asia Pacific at International Air Transport Association (IATA): “The Finance bill 2017 has added new provisions for the future introduction of submission of PNR data by airlines to the Indian Customs. We believe that the established global standards for transmission of PNRGOV data would be adhered to.

February 2017 13

ANALYSIS

A Very Dry Budget for Tourism Says IATO President “We expected that government will T take steps at tackling he Tourism Industry had good expectations from this year’s budget in the form of sops and incentives to open up huge investment opportunities and viable business avenues. However, according to the President of IATO, Pronab Sarkar, it has been a very dry Budget as far as the tourism industry is concerned. “We expected that government will take steps at tackling inflation. Also Service tax on tourism sector will be brought down to make India holiday’s packages competitive. As tourism and hospitality industry, we found it a very ‘Dry Affair’ as budget has nothing special to offer to the tourism industry,” said IATO President. “We had submitted an extensive wish list to boost the country’s tourism revenue and employment through tourism which are major objectives of the government as also the budget for 2017-18. Even some of the benefits given to us earlier, have been withdrawn. We had 70% abatement which is reduced to 40% and earlier it was 30% taxable value and now it is 60% and earlier it was taxed 4.5% on package and now it is double,” informed Sarkar. While elaborating on the proposed service tax he said: “We expected Service tax exemption against foreign exchange earnings which would have given real boost to tourism. This increase will make our destination more expensive as the tax will impact all components of travel and hospitality. We may lose our business to our neighboring countries which are much cheaper than India.” According to him, the Service Tax should have been waived off for tourism sector as tourism is the largest contributor of Foreign Exchange and employment. It contributes 6% to GDP and nearly 8% to total employment in India. However, Union Budget through commitment of high allocation to social, Agro, Rural Sector and Infrastructure ensures that India’s consumption led growth story remains intact. In addition government plans to introduce higher allocation to the Flagship programmes such as MGNREGA etc which accounts of Rs 48,000 crores of

14 Februry 2017

Pronab Sarkar President IATO,

the total plan allocation – highest ever. Also, skill development for youths for boosting employment, strengthening of Health, efficiency in Civic governance. Digital economy, Public service delivery, Budget fiscal management, Housing for all with Prime Minister Awas Yojna with higher budget, village electrification are indirectly going to help tourism with progressive development of the country with all such schemes sanitations has been a priority sector. The steps to bring in GST also we welcome as it brings rationalisation of tax structure.

“Only good thing is that the Union Budget made a brief reference of tourism as a source of employment in the country and announced setting up of Five Tourism Special Zones and Incredible India Brand will be taken to second stage of global campaign for boosting tourism. The union budget with increased allocation for Railways with different delivery schemes specially with tourism and pilgrimage welcome addition for tourism. Similarly higher allocation for Civil Aviation, Roadways, shipping and other infrastructural development will also serve the cause of tourism added Sarkar.”

inflation. Also Service tax on tourism sector will be brought down to make India holiday’s packages competitive. As tourism and hospitality industry, we found it a very ‘Dry Affair’ as budget has nothing special to offer to the tourism industry.”

Disappointments & Concerns in Budget Speech Disappointment: Service tax increase on tour operators (outbound) not rolled back and on domestic not deferred till GST

Impact: Negative Duration: Immediate Impact Type: Outbound tour operators industry will get very price uncompetitive and domestic tour operators will go through procedural issues of input tax collection Concern: Outbound tourism of 2 crores and purchase of cars mentioned in the same context of tax non compliance prior to demonetisation Impact: Negative Duration: Ongoing Impact Type: The general perception of tourism can get impacted when it is believed that rather than reporting taxes, citizens spend on cars purchase and international travel. Disappointment: Infrastructure Status to Hotels Impact: Negative Duration: Ongoing Impact Type: Hotels were not allotted infrastructure status. Feedback from FAITH

16 014/quiksel.com

Worldâ&#x20AC;&#x2122;s Leading Hotel Booking Solutions Provider

February 2017 15

TRAVEL BUSINESS

Insight Vacations launches 2017 Luxury Gold products in India Jaikishan Kaparwan

nsight Vacations a luxury tour providers company works closely with New Delhi based Signature Tours an outbound wing of Creative Travel. A well established company for Escorted Tours in Europe and USA, Insight Vacations has launched its Luxury Gold products in India for the first time. John Boulding, CEO, Insight Vacations accompanied with Evon Ler, President-Asia, Insights Vacations and Rajeev Kohli, Joint MD, Creative Travel interacted with a host of Indian travel agents and tour operators to educate them about the product offerings. Insight Vacations has two products Premium and Luxury Gold. This is for the first time Indian destinations have been included in the premium segment. Earlier Rajasthan, Varanasi and Kerala etc. have figured in the premium segment. Other additions in a luxury gold holiday from Insight Vacations include experiences like an out of hours visit to Venice’ Doges Palace with an art historian after the crowds have gone home, epicurean dining in Michelin star restaurants and a 24/7 travelling concierge. “Since India is a very potential market we believe our new product offering will get positive response. Earlier a large number of Indian travellers used to go for budget travel which is changing today. The people are becoming more discerning and they want to have unique experiences,” said John Boulding, CEO, Insight Vacations. “Through our offerings we enable travellers to do unique things in a very stylish way. It’s not about the price, it’s about the quality and

CRUISE

Cruise along the Indian Ocean with TIRUN WH Desk

IRUN brings 20 nights Voyage starting from Mumbai, sailing to Kochi, Praslin, Maldives, Sri Lanka, Goa. Known for its Destination Immersion and amazing evenings, Azamara Journey will give you all the reasons to take a wonderful vacation to the sea. One will get a chance of three-plus days and three different islands in the Seychelles, an island paradise south of India. Celebrate the International Carnival of Victoria parade day on Mahe. On Praslin, don’t miss the World Heritage Vallée de Mai, a primeval forest where you can walk under a canopy of rare coco de mer palms and spot indigenous birds like blue pigeons or black parrots. A return trip to Mahe lets you shop the local markets of Victoria, where a cracked-open coconut with a straw is its own kind of paradise. Discover the peaceful backwaters of Kochi, the Maldives’ coral reefs and atolls, and Sri Lanka’s amazing UNESCO World Heritage Sites, cave temples and rainforests. Voyage: 20 Night Seychelles and Maldives Voyage Sailing Date: 22nd April – 12th May 2017 Ship: Azamara Journey Departing from: Mumbai, India Sailing To: Kochi, Seychelles, Maldives, Sri Lanka and Goa *Price: Starting from $US4799.00 per person

16 Februry 2017

experience that we offer. We have huge programmes that give Indian travellers a big choice of destinations. We believe this is going to do very well this year,” added a confident Boulding . John Boulding Adding to the same Rajeev Kohli, Joint MD, Creative Travel said: This is CEO Insight Vacations the global product; there is no other product like this. What unique about it they are selling it across the world through five different brochures and five different continents.”

“The traveller today, especially in India are becoming more discerning for quality. We have noticed one latest trend among Indians earlier they want to have Indian food whereas they are willing to try more locale food along with local experience and meeting people,“ said Boulding while elaborating on the latest trends among Indian travellers. Insight Vacations is all set to launch E-learning programme for trade partners associated with the company across the world. “This certification programme will be an opportunity for our partners to enhance their knowledge about our product offerings,” said Boulding. Adding to this Kohli said that only destinations are doing such trainings, I believe no one in India have done it so far. It’s a great initiative for our partners.

STATE

Tripartite MoU for Tourism Projects in J&K WH Desk

Tripartite Memorandum of Understanding (MoU) for implementation of tourism projects in Jammu and Kashmir was signed among Ministry of Tourism, M/s NPCC & NBCC and Government of Jammu and Kashmir recently. The MoU was signed in the presence of Vinod Zutshi, Secretary, M/o Tourism and the signatories for the MoU included Suman Billa, Joint Secretary, Ministry of Tourism; Shamim Ahmad Wani, Managing Director, J&K Cable Car Corporation; K K Sharma, Executive Director, M/s NPCC; and Alok Rastogi, Chief General Manager (BD), M/s NBCC The Prime Minister announced the Development Package (Reconstruction Plan) for Jammu and Kashmir on 7.11.2015. The Ministry of Tourism under the new initiative Development of Tourism in the State– New Projects has sanctioned following projects to M/s NPCC and NBCC in the State of J&K for implementation in September 2017: Integrated Development of Tourist facilities at Gulmarg – Baramulla – Kupwara – Leh to M/s NBCC for Rs. 96.92 Crore Integrated Development of Tourist facilities at Mantalai – Sudhmahadev – Patnitop in Jammu & Kashmir to M/s NPCC for Rs. 97.82 Crore Major components sanctioned under the projects are Yoga centre, wellness SPA, Log Huts, heliports, Open air theatre, walking trail, landscaping, solar lighting, solid waste management & public amenities etc.

TRAVEL EVENT

GPS launches mobile app; with 1000 B2B appointments Nagpur edition goes paperless After launching the GPS mobile app to enhance delegate’s experience the organizers are planning to add Video Conferencing in future editions of Global Panorama Showcase (GPS). The GPS app was the only way to access the events and sessions including exhibitor’s details. Jaikishan Kaparwan

he Grand Panorama Showcase (GPS) started its journey for the year 2017 with a successful event organised in Nagpur from January 19 to 21st at Hotel Centre Point. The event witnessed more than 200 delegates with 1000 B2B meetings among the leading buyers and sellers. There were 108 exhibitors including hotels, airlines, OTA’s, representation companies and travel companies. The unique thing about the event was the mobile app launched to guide the buyers and seller. The app has all important information about the event, and features to enhance delegate’s event experience. The GPS app was the only way to access all events and sessions including exhibitor’s details.

While interacting to Whereabouts Harmandeep Singh Anand, Cofounder, GPS said: “We have received an overwhelming response to the app built for GPS. If you have to support the Digital India movement you have to take such initiatives.

While using app you need not to exchange your business card; no matter where you are just one tap and you are connected to the GPS.” Elaborating on the future plans Anand said: “With launch of ‘Video Conference’ in the next event, we are taking the GPS to the next level,” added Singh. The delegates had a chance to win prizes worth Rs. 5 Lakh along with domestic and international Fam trips by using the app. Global Panorama Showcase (GPS) is a business-to-business trade show held in tier 2 and 3 cities of India. Encouraged by the success and keeping in mind the objective of exploring the tourism potential that lies in the Tier-II and Tier-III cities of India the GPS will cover 4 more cities in 2017, that is Ahmedabad, Chandigarh, Kolkata and Coimbatore. According to Anand the travel agents and tour operators have grown substantially in the smaller cities and towns and influence large swathes of population, especially the sections with newly acquired disposable income and financially affluent sections that are today spurred on by the forces of consumerism and communication.

Events & Presentations at GPS Nagpur Product Presentation of Marriott International by Team Marriott International Inc Cyber Security by Nikhil Khandekar Prevoyance Cyber Forensic Travel Business & Art of Guerrilla Marketing by Aman Kaushik - TrawellTag Cover -more Soft Skill Development by Team – Interglobe Technology Quotient ( ITQ ) APT Cruises & IGAT Products by Team Interglobe Air Transport (IGAT ) Goods & Service Tax (GST) by CA Manish Gadia - GMJ & Co. Boost Your Business by Nitin Sachdeva Venture Marketing European Van Tours by Abhishek Verma - EVT Destination Presentation on Canada, Holland, Philippines, Ras Al Khaimah, Munich By Buzz Travel Marketing India and DDP Group by Team Buzz travel Marketing India

(Based on the inputs provided by Rajesh Tiwari)

February 2017 17

NEED TO KNOW

Bird Watching Stretches out into the Arabian Sea, with a hint of the desert and with a coastline of 1666 kms long is Gujarat â&#x20AC;&#x201C; the home state of Mahatma Gandhi, the Father of Nation. It is renowned for its beaches, temple towns and historic capitals. Wildlife sanctuaries, hill resorts and natural grandeur are gifts of Gujarat. Sculpture, handicrafts, arts, festivals also make the state rich. Gujarat is also among the most technologically advanced, housing the largest petrochemical complex in the country. In this edition of Whereabouts you will read about the prominent Bird Sanctuaries of the state. Compiled by WH Desk

Khijadiya Bird Sanctuary This protected area packs in an incredible diversity of ecosystems into the relatively small area of 6 square kms. The sanctuary, created over the 1920s is formed from two man-made dykes that separate fresh water from sea water, creating the opportunity to simultaneously observe species that belong to each ecosystem, and some that share both. Along with the marine and fresh water

Asian Openbill Stork

18 Februry 2017

habitats, there are also marshy lands, mangroves, prosopis areas, mudflats, salt pans, creeks, forest scrub, sandy beaches, and even farmlands bordering the area. This provides a haven for more than 220 species of resident and migratory birds, including globally threatened species such as Dalmatian Pelican, Asian Openbill Stork, Black-necked Stork, Darter, Black-headed Ibis, Eurasian Spoonbill and Indian Skimmer that provides birdwatchers with a delightful chance to sight rare birds in large numbers. There are no overnight lodges, but facilities include watchtowers, trails, and paddleboats, to help visitors engage with this diverse community. As a visitor, keep in mind that conservation in any area is a difficult process, and that in Khijadiya there have been complications with how water is used by local cultivators which affect the ecosystem within the tiny protected area, so if youâ&#x20AC;&#x2122;re interested, you can ask around about the issues, and find out what impact even your own visit has on the process. There are no ST buses to the site, but rickshaws are available, and private vehicles can be hired. For permission, more information, or to ask for a guide, contact Conservator of Forests Office, Tel: 0288 2679357, Nagnath Gate, Van Sankul, Ganjiwada, Jamnagar.

Indian Skimmer

NEED TO KNOW provide ample amount of food for quite a number of birds while the hydrological ecosystem takes care of the others. One gets overwhelmed with flocks of bird flying together and crating graphical patterns on the sky while long-legged elongated necked cranes keep stalking for fishes and small insects. The still and serene ambience of the locale gets melodiously symphonised with the echoing of thousands birds and illustrated by the varied movements of these spirited creatures. A visual treat for any tourist and a treasurable experience for a bird watcher or ornithologists, this place is a home to more than 100 species of birds. Cranes, Geese, Flamingoes, Pelicans, Egrets, Herons, Spoonbills, Ducks, whistling teals and many other migratory birds nest and breed in the lap of this natures exuberance. The most commonly noticed Indian Saras Crane with its long bare legs, elongated head and red head gracefully pecks insects while walking around the lake with dance like movements. This bird which flaunts the status of being the tallest flying bird on earth is often see in pairs and has over centuries inspired poets and artists with its elegance and beauty. Visiting Hours: 06:00 am to 06:00 pm, everyday. Location: Around 20 kms from Ahmedabad. Best Time to Visit: November to February. Flamingo

Getting Here Road: Jamnagar is 92kms from Rajkot. State Transport buses and private luxury coaches connect Jamnagar with various centres of Gujarat. Rail: There are daily trains on the Western Railway with direct connections to Ahmedabad. Air: There is an airport 10kms from town, so it’s a relatively inexpensive rickshaw or taxi ride. Various domestic airlines connect Jamnagar to Mumbai.

Thol Lake Bird Sanctuary Thol lake bird sanctuary is a shallow freshwater body surrounded by marshes on the edge and scrubby forest embarking the sides. The lake sanctuary covering an area of 7 square kms was declared officially in 1988 and is also known by the name of Thol Bird Sanctuary. The shallow water reservoir speckled with reed beds gives it a distinct ambience while being an ideal dwelling for varied species of birds and insects. The agricultural land surrounding the lake

Spoonbills

Ostrich

February 2017 19

NEED TO KNOW Post rains in between and during the beginning of November to February a drive down to the Thol Lake is an ideal way to be away from the maddening rush of the city life. While driving to the lake, keep a watch for the variety of birds which populate the pools and canals on the way. Toddle around the lake while you get acquainted to large and small, textured and plain, and their mesmerizing concord of sounds. The place is worth spending an entire day capturing the different movements and behavior of the birds in alliance with nature.

Getting Here Rail: Nearest railways statoins are Ambli Road (19.43 kms), Chandlodiya (24.75 kms), and Kalol (26.11kms) Air: Nearest airport is Sardar Vallabhbhai Patel International Airport – Ahmedabad (40.4 kms)

Nalsarovar Bird Sanctuary A black tailed Godwit gracefully descends upon the tranquil water, flutters its wings and sails on. A small, brown and White Wader with a slightly up curved bill, the bird has travelled 3500 kms from its nesting ground in Central Europe to spend the winter at Nalsarovar in Gujarat!

Blacl Tailed Godwit

Clouds upon clouds of more than 200 types of birds land in this lake having made an equally long journey to escape the harsh winter of their nesting areas. Here they find food and warmth. These migrant birds visit Nalsarovar every year from November to February. During these four months water is plentiful and fish, insects and aquatic plants abound in the lake - an ideal environment for the birds. Nalsarovar at this time is a birdwatcher’s delight. When food and water are scarce in Nalsarovar, some birds go away for short periods to nearby areas and return to the lake after monsoon to a feast of fish and insects. These are the resident birds. The lake Nalsarovar and the wetlands around it were declared a bird sanctuary in 1969. Spread over 120 sq.kms, the lake and the extensive reed beds and marshes are an ideal habitat for aquatic plants and animals. The lake attracts a large variety of birds like Plovers, Sandpipers and Stints.

White Wader

Location: Around 61 kms from Ahmedabad.

it is believed to represent a filled up sea link, that previously existed between the Little Rann in the north and the Gulf of Khambat in the south. Remnants of this sea are thought to be represented by the Nalsarovar.

Best Time to Visit: November to February.

Getting Here

Visiting Hours: 06:00 am to 06:00 pm, everyday.

The Nal region is a low-lying area between the plains of the Central Gujarat and Eastern Saurashtra. Owing to its low lying topography,

Road: The nearest bus station are at Ahmedabad (64kms), Viramgam (40 kms) and Sanand (42 kms). Rail: The nearest railway station are Viramgam - 40 kms & Ahmedabad - 64 Kms. Air: The Nearest airport is Ahmedabad (64 kms).

Kutch Great Indian Bustard Sanctuary

Nal Sarovar

20 Februry 2017

Extensive grasslands of Kutch, spreading across the horizon enlivened with avifaunal and mammalian life is an ideal place for any vacationer to get spellbound by the rustic exquisiteness of nature. The Kutch Bustard Sanctuary set amidst this natural haven stretches over an area of 2 square kms in the Abdusa Taluka near Nalia in Kutch. The woodlands covering the Jhakau and Budia villages extend to this magnificent sanctuary which is the sole home of Great Indian Bustard bird and various other life forms. The area was declared an indigenous home to Great Indian Bustard and a sanctuary in the year 1992.

NEED TO KNOW

Ostrich

Great Indian Bustard is a large ground dwelling bird with long neck and Ostrich like elongated legs. This endangered species with its neutral colored coat blends with the semi-arid grassland, and provides a visual surprise to the visitors. Lesser Florican Bustards breed here while the flamboyant Macqueenâ&#x20AC;&#x2122;s Bustard is a winter visitor of this region. The sanctuary is considered a unique dwelling for these birds which are almost becoming extinct in other regions of the country. Florican Bustards

Other rare species of animals and birds are fellow habitants who make this sanctuary a treat for nature connoisseurs. Chinkaras, Jungle Cats, Nilgai and many other mammals inhabit this area, along with the Indian wolf which proliferates in this untamed retreat.

Getting Here Road: The Nearest bus station is Nalia (20 kms). Rail: The Nearest Railway station is Nalia (20 kms). Air: The Nearest airport is Bhuj (110 kms).

State at a Glance

Indian Bustard

Gujarat is a state with an amazingly varied topography ranging from the deep green of the dense forests to stark white at the salt plains. Its 1660kms coastline is home to some of the most unique marine species and geographical locations at the state makes it an ideal matrix, a melting pot of a vast variety of culture, people, places and history due to eons of migratory influences. Along with all the migrations came in various ritual practices, cuisines, style of dresses, fairs and festivals, celebrations all of which were amalgamated and became a part of what this amazingly diverse state has to offer to you. This was possible as a result of trade, commerce and the dexterity of the people of Gujarat to accept and take in and make a part of all who come in here for succour, conquest or trade.

February 2017 21

STATE

Delhi Tourism partners with BookMyShow WH Desk

n order to promote Tourism in the Capital City, Delhi Tourism and Transportation Development Corporation Ltd. (DTTDC) has entered into an agreement with BookMyShow for an online ticketing platform on Pilot Project basis. In this maiden collaboration, DTTDC through BookMyShow will offer online ticketing for major tourist attractions which includes Dilli Haats INA, Janakpuri and Pitampura, The Garden of Five Senses, Guru Teg Bahadur Memorial and the Delhi Hop On Hop Off shuttles (HO-HO), and all other entry tickets/ events and paid shows, etc. In addition, the registration, entry and other ticketing details of all events being organized by Delhi Tourism in the State will be posted on the BookMyShow platform. Kapil Mishra, Minister of Tourism, Govt. of Delhi said: “Delhi Tourism has taken the lead in giving the Tourism sector a digital push, through this partnership between DTTDC - BookMyShow on Pilot project basis. The objective behind this association is to help promote tourism in the state. Tourist attractions that will be made available for booking online and Promotion of Delhi Tourism events will be done through this project to add more convenience to the National and International Tourist, besides Delhiites.”

WH Desk

Kumar Razdan, Country Head, BookMyShow said: “As we pave our way into online tourism ticketing in India, we are thrilled to partner with The Delhi Tourism and Transportation Development Corporation Ltd. (DTTDC). Delhi is a city of monuments, historical sites and is rich in heritage. With this initiative, we aim to make the DTTDC attractions more tourist friendly, in turn maximizing footfalls.”

Yatra inks MoU with Polo Utsav 2017 Andhra Pradesh to Polo Festival is a celebration of divine natural beauty and promote Homestays rich cultural heritage of Polo forest, located in Vijaynagar Ta-

atra.com has forged a strategic alliance with the Government of Andhra Pradesh to promote homestays and enhance tourism in the state through their holiday packages. Being one of the largest homestays aggregator with an inventory of over 3000 homestays across 130 cities across India, Yatra.com intends to grow the segment by creating an interactive and sustainable eco-system. The MoU was signed during the Partnership Summit at Vishakhapatnam in presence of Honourable Chief Minister of Andhra Pradesh N Chandrababu. Through the partnership, Yatra will promote all the state tourism approved homestays, wherein guests (travelers) can rent a room in the home of a local family (host) or the entire house. This partnership will give the tourists a chance to experience the hospitality of various families throughout Andhra Pradesh and enjoy wonderful home cooked food. Speaking on the partnership, Sharat Dhall, COO (B2C), Yatra.com said: “Homestays as a trend is rapidly gaining popularity in India. As new age travellers seek out unique experiences in the course of their travels, we believe that this kind of non-hotel accommodation has tremendous growth potential in the country. “Also, the partnership with Andhra Pradesh Government will provide an alternate source of income for the local population and enhance their livelihoods without straining their existing resources, thereby creating sustainable livelihood and creating large scale employment,” he added. As a part of this partnership, Yatra will list over 200 properties on its website and encourage the growth of homestays in Andhra Pradesh, giving tourists a very homely experience.

22 Februry 2017

“With increased smartphone and internet penetration, the convenience associated with online ticketing can be definitely leveraged across different sectors today. Tourism is centered around providing great experience and we are confident with this pilot project DTTDC will be able to add tremendous value through its offering,” he added.

luka of Sabarkantha district of Gujarat. The festival is being organised from January 5 to March 2015.

earching for best picnic spots near Gujarat? Vijaynagar Polo Forest, Polo Forest Gujarat will be one of the best destinations near Idar, Vijaynagar, Gujarat for Picnic celebration. Green mountains guard this forest and Harnav River quenches its thirst. Presence of one of the most ancient ruins of Jain and Hindu temples in this pristine surroundings soothe by connecting nature to spirituality. Polo forest is a bird watchers delight. It is home to over 200 species of rare birds including jungle fowl. Central Asian birds too tour Polo during the festival period. Their songs make every morning in Polo melodious and will make you feel out of this world. Tribals living here are descendants of the legendary Bhil army that helped Maha Rana Pratap during difficult times. Presence of more than 450 varieties of medicinal herbs along with plenty diversity of flora and fauna makes Polo festival excellent opportunity to experience nature in its pristine best. Harmony with nature is something Polo Festival stands for. Ecofriendly camp of 30 AC luxury tents, each with rooms beautifully furnished with natural materials and an attached en-situ bathroom are available here to make your stay comfortable. Those seeking thrill can go on trekking trails, riverside walking and camel rides. The sense of peace experienced while cycling in here is something that we and those who visit Polo vouch for. Where: Vijaynagar Taluka, Sabarkantha District, Gujarat When: 5th January to 5th March, 2017

February 2017 23

MoT

MoT conducts National Conference to develop Tourism, Culture, Youth Affairs & Sports

Three day National Conference to promote and develop Tourism, Culture, Youth Affairs and Sports organised by the Ministries of Tourism, Culture, Youth Affairs and Sports in cooperation with the Government of Gujarat at Rann of Kutch in Gujarat recently. The theme of the Conference was ‘Converging Tourism, Culture, Youth Affairs and Sports and Creating Synergy with States and UTs towards building a Resurgent Young India and strengthening Ek Bharat, Shreshtha Bharat.’

three important sectors i.e. Tourism, Culture, Youth Affairs and Sports through a planned engagement between Centre and States/Union Territories with the prime motto being, ‘Ek Bharat Shreshta Bharat’. This three day dialogue and discussion was focused on key areas like encouraging and promoting Rural Tourism, Tribal Odyssey, the local fairs and festivals, inter-state sharing of India’s culture, tourism and sports heritage and many other applied areas of opportunities.

The Chief Guest Prime Minister Narendra Modi delivered the inaugural address through a live video conference. Dr. Mahesh Sharma, Minister of State (I/C) for Culture and Tourism, Vijay Goel, Minister of State (I/C) for Youth Affairs and Sports, Vijaybhai R. Rupani, Chief Minister of Gujarat were present on the occasion with other dignitaries.

At the heart of this conference also lies the aim to promote mutual understanding and cooperation among the state and governments under the “Ek Bharat Shreshta Bharat” under the vision of the Prime Minister so that they can work together hand in hand for better results in the days to come. The deliberations will lead to new ways of uplifting the status of Tourism, Culture, Youth Affairs and Sports in the country so that India

The aim of this conference was to devise a strategic plan between the

Narendra Modi Prime Minister Govt. of India

can be represented to the world through the eyes of this sector as well. On the second day, a Plenary session on the subject “Converging Tourism, Culture, Youth Affairs and Sports and Creating Synergy with States and UTs towards building a Resurgent Young India and – Ideas for Ek Bharat, Shreshtha Bharat and Beyond” was held with the theme presentations by Secretary, Tourism & Culture, Secretary, Sports, Secretary, Youth Affairs and Secretary, HRD (Higher Education) and the interventions by Ministers and Secretaries of States and UTs.

MoT records 13.6% growth in FTA’s in December 2016 WH Desk

he Ministry of Tourism recorded 13.6% growth in Foreign Tourist Arrivals (FTAs) in December 2016 over the same period in 2015. USA accounts for highest share of tourist arrivals followed by Bangladesh and UK in December 2016. Rs.16,805 crore Foreign Exchange earned through tourism in December 2016. Foreign Tourist Arrivals (FTAs): -

FTAs during the Month of December, 2016 were 10.37 lakh as compared to FTAs of 9.13 lakh during the month of December, 2015 and 8.85 lakh in December, 2014. There has been a growth of 13.6% in December, 2016 over December, 2015. FTAs during the period JanuaryDecember, 2016 were 88.90 lakh with a growth of 10.7% as compared to the FTAs of 80.27 lakh with a growth of 4.5% in January- December, 2015 over January- December, 2014. The Percentage share of Foreign Tourist Arrivals (FTAs) in India during December, 2016 among the top 15 source countries was highest from USA (18.33%) followed by , Bangladesh

24 Februry 2017

(13.02%), UK (11.71%), Australia (5.43%), Russian Fed (4.18%),Canada (4.13%), Malaysia (3.38%), Germany (2.80%), China (2.53%), Sri Lanka (2.25%), Singapore (2.12%), France (2.01%), Japan (1.79%), Afghanistan (1.38%) and Nepal (1.34%).

The Percentage share of Foreign Tourist Arrivals (FTAs) in India during December 2016 among the top 15 ports was highest at Delhi Airport (27.77%) followed by Mumbai Airport (19.80%), Haridaspur Land check post (7.16%), Chennai Airport (7.13%), Goa Airport (5.64%), Bengaluru Airport (5.43%), Kolkata Airport (4.31%), Cochin Airport (4.17%), Hyderabad Airport (3.42%), Ahmadabad Airport (3.11%), Trivandrum Airport (1.81%), Gede Rail (1.59%), Trichy Airport (1.59%), Amritsar Airport (1.06%), and Gaya Airport (0.84%). Foreign Exchange Earnings (FEEs) from Tourism in India in Rs. terms and in US$ terms FEEs during the month of December, 2016 were Rs.16,805 crore as compared to Rs. 14,152 crore in December, 2015 and Rs.12,988 crore in December, 2014.

The growth rate in FEEs in rupee terms during December, 2016 over December, 2015 was 18.7% as compared to the growth of 9.0% in December, 2015 over December, 2014. FEEs from tourism in rupee terms during January- December, 2016 were Rs. 1,55,650 crore with a growth of 15.1% as compared to the FEE of Rs. 1,35,193 crore with a growth of 9.6% during January- December, 2015 over January- December, 2014. FEEs in US$ terms during the month of December, 2016 were US$ 2.475 billion as compared to FEEs of US$ 2.126 billion during the month of December, 2015 and US$ 2.069 billion in December, 2014. The growth rate in FEEs in US$ terms in December, 2016 over December, 2015 was 16.4% compared to the growth of 2.8% in December, 2015 over December, 2014. FEE from tourism in US$ terms during January- December, 2016 were US$ 23.146 billion with a growth of 9.8% as compared to the US$ 21.071 billion with a growth 4.1% during JanuaryDecember, 2015 over JanuaryDecember, 2014.

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WHEREABOUTS

Madaba The city of Mosaics Madaba, the City of Mosaics, located in Central Jordan is best known for its spectacular Byzantine and Umayyad mosaics, and is home to the famous 6th century mosaic map of Jerusalem and the Holy Land. With two million pieces of coloured stone, the map depicts hills and valleys, villages and towns as far as the Nile Delta. Whereabouts brings more on this fascinating destination. Compiled by WH Desk

he Madaba Mosaic Map covers the floor of the Greek Orthodox Church of St. George. The church was built in 1896 AD, over the remains of a much earlier 6th century Byzantine church. The mosaic panel enclosing the Map was originally around 15.6 X 6m, 94sqm only about a quarter of which is preserved.

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In line with Jordanâ&#x20AC;&#x2122;s commitment to restoring and preserving its mosaic masterpieces, Madabaâ&#x20AC;&#x2122;s extensive Archaeological Park and Museum complex encompasses the remains of several Byzantine churches, including the outstanding mosaics of the Church of the Virgin and the Hyppolytus Hall, part of a 6th century mansion. Other mosaic masterpieces found in the Church of the Virgin and the Apostles and the Archaeological Museum, depict

WHEREABOUTS

Madaba Mosaic

A close look

Mosaic sites are found surrounding Madaba at Ma’in, Hesban, Siyagha, Mukhayyat, Masuh, Mukawir, Nitel, Jamil, and, most importantly, at Umm Ar-Rasas (ancient Kastron Mefaa) with its fourteen churches, most of which date to the 5th and 6th centuries AD. The most famous, however, is the Church of St. Stephen dated to the Abbasid period (8th century AD).

Umm Ar-Rasas – A UNESCO World Heritage Site

Church-Mosaic

a rampant profusion of flowers and plants, birds and fish, animals and exotic beasts, as well as scenes from mythology and everyday pursuits of hunting, fishing and farming. Literally, hundreds of other mosaics from the 5th through the 7th centuries are scattered throughout Madaba’s churches and homes. Close to the Church of the Virgin is the Madaba Institute for Mosaic Art and Restoration, which operates under the patronage of the Ministry of Tourism. The only project of its kind in the Middle East, the Institute trains artisans in the art of making, repairing and restoring mosaics. Several neighboring houses built on Byzantine mosaic floors in Madaba were purchased by the Department of Antiquities to form the core of a museum for the city. The site was opened in 1987. A number of mosaics from Hesban, Ma’in Qastal, and Mount Nebo are on display in the open courtyard of the museum, along with a collection of lonian and Corinthian capitals, and a number of Byzantine collonettes and altars. The museum also houses several collections of pottery, glass from Hellenistic, Roman, Byzantine, and Islamic periods. An important collection of Islamic pottery and bronze vessels found inside a room of the Umm Al-Walid was conserved at the Institute of Conservation in Geneva and is now on display in Madaba. There is also a collection of silver Ptolemaic coins from Muraba’ at Musa and a collection of gold Umayyad dinars.

To the east of Madaba is Umm Ar-Rasas, a very ancient site that is mentioned in both the Old and New Testaments of the Bible. The rectangular walled city is mostly in ruins but does still include several buildings, as well as four churches and some beautiful stone arches. The main attraction is outside the city walls within the Church of St. Stephen, which contains a very large, perfectly preserved mosaic floor laid down in 718 AD. It portrays fifteen major cities of the Holy Land from both east and west of the River Jordan. This magnificent mosaic is second only to Madaba’s world famous mosaic map of Jerusalem and the Holy Land. WEATHER Jordan boasts almost year-round sunshine with temperate, comfortable weather. Spring and autumn are fresh and crisp with rain being more common in the spring. The long summer days are sunny with cool evenings perfect for rooftop sunsets and outdoor activities. Wintertime can be cold in the desert, but is pleasantly moderate in most of the country. LANGUAGE The official language of Jordan is Arabic, but English is widely spoken especially in the cities. Many Jordanians have travelled, or have been educated abroad, so French, German, Italian and Spanish are also spoken, but to a lesser extent. CURRENCY The local currency is the Jordanian Dinar; symbol JD, also pronounced as ‘Jaydee’. There are 1, 5, 10, 20 and 50 JD notes. The dinar is divided into 100 piasters (pronounced ‘pee-asters’) of 1000 fils. The fils is the unit most commonly used and you will usually see prices written as 4,750 (which is 4 JD and 750 fils).

February 2017 27

NTO

Swarovski Crystal Worlds to present exclusive displays WH Desk

tarting at the end of March 2017, Swarovski Kristallwelten (Swarovski Crystal Worlds) will present exclusive displays by the famous Indian designer Manish Arora, in its three locations in Wattens, Innsbruck, and Vienna. At the beginning of spring, his colourful creations will sparkle brilliantly on the stages and in the display windows at Vienna’s Kärntner Straße, in the Old Town of Innsbruck, and at Swarovski Crystal Worlds in Wattens, with a glorious optimism, in a perfect expression of the motto ‘Life is Beautiful. This is not the first time that Swarovski has successfully collaborated with the renowned Indian fashion designer. Carla Rumler, Cultural Director Swarovski said: “As part of one of our exclusive designer collections, back in 2004, we worked with Manish Arora to

Abolition of Slavery’ day in Mauritius WH Desk

auritius was once a part of the complex and far-reaching international slave trade, and people say that hundreds of slaves threw themselves off the cliff rather than face the horrors of dehumanisation. Slavery was abolished in Mauritius in 1835 by the British, following the vote of the Slavery Abolition Act in 1833 by the British Parliament. First February 1835, is a date that has been written in letters of gold in Mauritian pages of history to commemorate the abolition of slavery and to pay homage to the work that slaves have been doing over centuries. Each year, to celebrate the abolition of slavery, concerts and commemorative events are organised throughout the island, especially at Le Morne, a symbolic place, which was the refuge of many runaway slaves. The Slave Route Monument is located at the foot of Le Morne mountain, in clear view of the caves in the cliff faces where runaway slaves were known to hide, and the sheer drop into what’s since been called the Valley of Bones.

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develop innovative heart-shaped crystal components for an opulent jewelry collection – even before his debut at the London Fashion Week in 2005. We are proud to have proved once again Swarovski’s knack for finding emerging design talents. The exhibition ‘Life is Beautiful’ for Swarovski Crystal Worlds is certainly the crowning glory of our longstanding and successful cooperation.” The kickoff event was organised by the Austrian National Tourist Office on behalf of Swarovski Crystal Worlds. Esteemed members of the travel fraternity met up with Manish Arora and the top management of the crystal Worlds in a fairy tale setting at the Austrian Ambassador’s residence.

Bahrain Tourism appoints India representative WH Desk

ommenting on the appointment, Shaikh Khaled bin Humood Al-Khalifa, CEO of BTEA said: “Although Bahrain has a number of unique offerings for tourists, we noticed that tour operators around the world did not have enough information or packages to push holidaymakers to visit the island. The new representative office would help bridge the gap and boost visitor numbers to the kingdom.” “BTEA took a huge step forward by introducing our new brand ‘Ours. Yours. Bahrain’ at World Travel Market in London, added Yousef AlKhan, Director of Marketing and Tourism promotion at BTEA. “We are now showcasing our new brand outside of the region. The campaign embraces the generosity and hospitality of our people, which visitors will surely feel when they come to Bahrain. Through Brand Bahrain, we are hoping to place Bahrain on the world map by not only showcasing its authentic culture and heritage but also the harmonious blend of an old and modern, business-friendly world,” he further informed. Dr. Iris Good, Chairman, Good Relations India stated, “Having worked with the Bahrain Economic Development Board, GRI has an in-depth understanding of the kingdom. This will be put to optimum use in the implementation of the strategy for BTEA in the Indian market.”

NTO

Tourism Australia records 25% increase in visitor; Maharashtra emerges as the largest source market WH Desk

ourism Australia has yet again witnessed noteworthy growth statistics from Maharashtra, retaining the State’s position as a key tourism source market in India. As of year ended (YE) September 2016, Maharashtra has recorded an increase of 25% in tourist arrivals, and a remarkable increase of 18% in spend. The state witnessed 53,800 visitors to Australia, contributing A$ 232 Mn (Rs. 1,160Crores) to the Australian economy, with an average spends of Rs 2.15 lacs per person. Nishant Kashikar, Country Manager, India & Gulf, Tourism Australia, said: “We are extremely delighted that all our focused consumer and distribution initiatives in Maharashtra have paid off, resulting in a stupendous increase in arrivals and spend from the state.” Nishant Kashikar Country Manager India & Gulf Tourism Australia

He further added, “Going forward, we are positive that our extensive

analysis of the market, in tandem with our key distribution partners and airlines, will provide us with the requisite insights to modify and transform our approach to cater to the requirements of travellers from Maharashtra. Tourism Australia has undertaken several focused activities in Maharashtra. One such successful association was that with Veena World. As part of the collaboration, eminent Marathi television and film stars who travelled to Australia for MAAI (Marathi Achievers and Awards International) 2016, urged the viewers of Marathi television’s most popular talk show ‘Chala Hawa Yeu Dya’ to take a trip ‘Down Under’. An exclusive package was launched on the show, offering customers a road trip along the Sydney-Canberra-Melbourne route starting at Rs. 150,000.The association was a huge success and the package reeled in over 2,000 bookings to Australia for travel during the months of August and September 2016. Over the past few years, MICE movement has witnessed significant growth from the Indian market, with several Indian companies travelling Down Under for conferences and incentives. These numbers have included significant movement from Maharashtra as well.

PHLCVB appoints Svetlana Yazovskikh as Executive Director of Tourism

Dubai records growth of 12% over 2015

WH Desk

hiladelphia Convention & Visitors Bureau (PHL CVB) has announced the appointment of Svetlana Yazovskikh to the position of Executive Director of Tourism. Svetlana has worked at the PHLCVB since 2008, most recently as the senior international tourism manager where she oversaw sales and market activities for the PHLCVB’s key overseas visitor markets.

In her new role she will lead the tourism team in raising Philadelphia’s profile as a global destination for overseas international Svetlana Yazovskikh leisure travel as ED of Tourism well as domestic PHLCVB group travel, and will report directly to Coker Graham. “I am extremely pleased that Svetlana has accepted our offer to lead the PHLCVB’s tourism team. Her commitment to Philadelphia and our customers is unmatched,” said Coker Graham. “As we look to attract even more international

visitors, her expertise will be critical in growing Philadelphia’s presence on the world stage.” Svetlana began her career as a media relations consultant and joined the PHLCVB in 2008 as the international tourism manager, where she managed sales and marketing initiatives for the organization’s most mature markets. She has partnered with other east coast destinations, led international sales missions, worked with local tourism partners and attended hundreds of tourism industry tradeshows over the course of her career, in support of growing overseas international visitation to Philadelphia. “I’m honored to be assuming this position at such an exciting time for our city. Philadelphia has hosted two global events - a Papal visit and the DNC - that drew media from all around the world, we were designated a World Heritage City and most recently we were named one of the ‘Best Places to Travel in 2017’ by Travel + Leisure,” said Yazovskikh. “I look forward to leveraging all of this positive acclaim for our city to bring even more visitors to Philadelphia in the coming years.”

WH Desk

he Dubai’s Department of Tourism and Commerce Marketing (DTCM) released its annual visitor figures showing Dubai attracted 14.9 million overnight visitors in 2016, recording a healthy 5% increase over 2015, and an impressive 4-year CAGR of 8% (2012-2016) since launch of the 2020 tourism strategy. The department revealed that in 2016, India brought in 1.8 million overnight tourists reflecting a 12% growth over 2015. Overall the South Asian markets across the Indian sub-continent continued to deliver impressive volumes of both first time and repeat traffic demonstrating the ability of Dubai to retain its appeal through a diverse range of evolving destination offerings. Helal Saeed Almarri, Director General, Dubai Tourism, said: “Our traditional core markets spanning the GCC, India, UK and Germany, continue to deliver over 40% of our tourism traffic and we remain committed to investing further in driving greater penetration and frequency from these bases where we have built a credible recognition of the Dubai destination offering.”

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NTO

Tokyo Metropolitan Government holds maiden promotional event for travel agents WH Desk

he Tokyo Metropolitan Government conducted its first ever promotional event for travel agents and the media in New Delhi to effectively promote the attractions of Tokyo to overseas markets and attract visitors to Tokyo. The venue had booths providing tourist information not only about Tokyo but also about neighboring prefectures such as Chiba, Saitama and Kanagawa. Looking ahead to the 2020 Olympics/Paralympics and beyond, Tokyo, the Gateway to Japan is playing an increasingly important role in inbound tourism as Japan’s capital, and the Tokyo Metropolitan Government is actively implementing measures to attract tourists.

“The Tokyo Metropolitan Government is also working on initiatives to establish a Tokyo brand that creates a strong impression of Tokyo as a tourist destination under the brand concept a place that promises all kinds of fun by constantly generating new styles while bringing tradition and innovation together, Ken Katayama, Deputy Director General, Bureau of Industrial and Labor Affairs, Tokyo Metropolitan Government. The event called Tokyo Wonderland conveyed the different attractions Tokyo has to offer under five themes Unique Culture, Excellent Dining, Exciting Shopping, Delightful Stay and Comfortable Nature. The information provided will be adapted for an Indian audience in the hope that this will encourage Indian tourists to visit Japan. “Besides providing up-to-date information, we also plan to stage visual performances with attractions and installations that will

enable participants to come into contact with Japanese culture and get a real taste of Tokyo’s appeal,” informed Katayama. With the relaxation of short-term visa requirements, the number of Indian tourists to Japan is growing steadily, finally topping 100,000 in 2015.

Venture Marketing to represent Sicilia Convention Bureau in India WH Desk

enture Marketing has been appointed as the sales and marketing representative in India for Sicilia Convention Bureau (SCB). Venture Marketing is a boutique Tourism Marketing, Development and Public Relations company providing a full spectrum of integrated services in India and the Sub Continent. Sicilia Convention Bureau is a one-stop shop MICE information center for the destination. Collaborating with Sicilia Convention Bureau will have an immediate and transparent access to all Island’s novelties, the new openings, the hidden corners, and the solutions that offer the best quality-price ratio. Daniela Marino, Director of Operations, Sicilia Convention Bureau said: “India has been a fast growing market for business events and Film Tourism Market. We are delighted to have Venture Marketing as our representative in India because of their excellent track record for the segment and excellent relationship with the Indian companies. We are confident that through this association the members will benefit the growing share from the Indian market”. Commenting on this development, Nitin Sachdeva, Executive Director, Venture Marketing, said: “We are delighted to associate

30 Februry 2017

Daniela Marino Director Operations SCB

Nitin Sachdeva Executive Director Venture Marketing

with Sicilia Convention Bureau, a one stop shop MICE information center for Sicily. We will work to provide the Indian planners detailed information; connect them to the right partners that offer the best quality-price ratio for their events in Sicily.” Sicilia Convention Bureau is the best starting point for anyone wanting to organize an event in Sicily. It offers prompt and professional support, an honest point of view on the facilities, and puts you into direct contact with the suppliers that best suit your organisational needs

February 2017 31

HOSPITALITY

AIANA Makkah ready to welcome guests during Ramadan & Haj in 2017 “We are encouraged by the announcement that the Kingdom of Saudi Arabia has increased the annual Haj quota for Indian’s by 25% in 2017. The announcement from Union Minister Mukhtar Abbas Naqvi confirming the expansion comes at a time when we are preparing to launch Aiana Makkah as the first hotel in Makkah to offer Indian hospitality,” said Amruda Nair, Joint Managing Director and Chief Executive Officer of Aiana Hotels & Resorts.

WH Desk

iana Hotels & Resorts is set to open its first property in Saudi Arabia, Aiana Makkah in time for Ramadan and Haj, 2017. The hotel will provide functional 594 well-appointed rooms, efficient and warm service inspired by Indian service ethos and dining options that will feature signature dishes from the Middle East, Indian sub-continent, Far East and North Africa. Aiana Hotels & Resorts is a hospitality brand of upper upscale hotels that offers fresh, relevant product design and facilities customised to the traveller of today with traditional Indian hospitality values. Intuitively anticipating the needs of families and groups that visit Makkah for holy pilgrimage, the hotel is designed specifically to deliver comfort to its guests during their long stays. Located in Aziziyah, the hotel will offer a shuttle facility to Masjid Al Haram at no cost for the pilgrims. Other facilities include prayer rooms connected with a direct line from the Al Haram sound system; reflexology centres operated by trained therapists and an all-day restaurant. The services at the hotel have been carefully designed with separate facilities for both genders.

The Westin Pune Koregaon appoints Executive Chef WH Desk

he Westin Pune Koregaon Park, known for its astonishing culinary offerings in the city, has announced the appointment of Chef Rahul Kaushik as the Executive Chef of the hotel. Chef Rahul comes with a diversified and enriching culinary expertise with almost 2 decades of experience in culinary arts, coupled with hands-on operational training.

Chef Rahul Kaushik Executive Chef The Westin Pune Koregaon Park

Born in Mumbai, raised in Punjab and Haryana and having worked in Dubai and Oman, Rahul is a hotel management graduate and his last tenure was with The St. Regis Mumbai as the Executive Chef. His other stints include Radisson Hotel - Sultanate of Oman, ITC Grand Maratha Sheraton Hotel-Mumbai, Intercontinental Hotel Mumbai, Grand Hyatt Hotel Mumbai and Palladium Hotel (earlier Shangri-la) -Mumbai.

Chef Rahul’s major achievements include being part of the culinary team along with Australian Master Chef Adam for the longest lunch table in India and also booked in Limca Book of records with 530 Connoisseurs, at Grand Hyatt Hotel, Mumbai. Chef Rahul has also represented for Six Sigma from culinary at ITC Grand Maratha Sheraton Hotel, Mumbai and set up a Training Academy for culinary teamat Grand Hyatt Hotel, Mumbai.

32 Februry 2017

“We are conscious of the deep religious sentiment that drives millions of devout pilgrims to the Holy City of Makkah every year and our key focus will be to offer a comfortable and seamless experience while being mindful of the austere nature of their travel. With 590 rooms and 4 suites, Aiana Makkah is ideally located near the City Centre with direct connectivity to the Masjid Al Haram, and will offer clear views of the Hajj ritual site,” she further added.

Panacea Koh Samui Resort enters in Indian market WH Desk

he luxury hotel marketing and consultancy firm, India Sales Associates has signed up the ultra-luxury Panacea Koh Samui resort for GSA services in Indian market. “Koh Samui in Thailand is well positioned among high-end luxury travellers from India. Panacea Koh Samui resort with its uniquely designed large private pool villas and superlative personalised services is a perfect fit for friends and families vacationing together. It offers customised benefits for honeymooners and couples. We are happy to present this unique resort to the Indian market,” said Manas Sinha, Director, India Sales Associates, GSA-Panacea Koh Samui.

Winner of ‘World Luxury Hotels Award-2016’, Panacea Koh Samui resort is set atop a private manicured estate in Samui’s luxuriant, palm-clad Manas Sinha coastal hill offering 360 degree view Director towards the famous Full Moon Island India Sales Associates of Koh Phangan, Plai Laem, the Big Buddha and beyond to Chaweng. It is situated 15 minutes from the Samui International airport in the hills above the coast of Bophut and Fisherman’s Village making it an ideal location to explore the island of Koh Samui.

HOSPITALITY

Carlson Rezidor introduces Faridabad’s first upper upscale property Jai Kishan Kaparwan

arlson Rezidor and the Eros Group have launched Faridabad’s first upper upscale property, the Radisson Blu Faridabad recently. Situated in a thriving industrial district just outside the capital city of New Delhi, the Radisson Blu Faridabad boasts a convenient location and five-star amenities that include free highspeed, wireless Internet, a knowledgeable concierge, and elegant banquet and convention facilities. Purposefully designed to meet the needs of discerning travellers, the 124 rooms and suites at Radisson Blu Faridabad are equipped with all modern amenities. Business travellers appreciate easy access to the Delhi-Agra National Highway 2, which allows for stress-free commutes to industry leaders like BMW, Indian Oil and JCB. The hotel also offers meeting facilities with state-of-the-art technology and a pillar-less Grand Ballroom that accommodates up to 1,000 guests. Raj Rana, Chief Executive Officer, South Asia, Carlson Rezidor Hotel Group said, “Because there was no hotel in this positioning in the area, there was a lot of untapped demand. It would, however, be wrong to expect that suddenly in the first year itself, the hotel would be doing gang buster business. What we have to realise is when we

do demand analysis, we segment the demand clearly in terms of room rate, positioning and food and beverage.” Elaborating more on the destination, Rana said that Faridabad as a city is more industrial than fortune 500.”We have seen that if there was more high grade commercial space, it provides better diversification than pure industry. However, that does not mean pure industry does not have any demand or need for a five star segment. The Indian clientele is very aspiring. We are committed to give value and build a loyal customer base gradually, he added. The 124 room hotel was built at a cost of Rs 175 crores. The entire project was built in three years.

Ashok Events presented ITDC expertise at Bharat Parv

Taj Group to bring all its hotels under common ‘Taj’ branding

WH Desk

o mark the 68th Republic day and evoke a feeling of patriotism amongst citizens ‘Bharat Parv’, a six day long festival showcasing rich cultural and national heritage of India was organised at the Red Fort grounds from January 26, 2017 to January 31, 2017. Organised by Ministry of Tourism, the festival was managed by The Ashok Events, an event management and creative division of India Tourism Development Corporation (ITDC), a public sector undertaking under the aegis of Ministry of Tourism, Govt of India. The major purpose of organising the event was to generate patriotic mood and promote country’s cultural diversity and to popularize idea of ‘Ek Bharat Shreshtha Bharat’. V. P. Bhatia, General Manager, Ashok Events Division, ITDC said, “We did it for the 3rd time and our efforts are always towards making it better than previous one and to make this a wonderful experience for the visitors attending it.” Artists from across the country performed at the ‘Bharat Parv 2017,’ which was open for public from 12 noon to 9 PM. The Bharat Parv had inter-alia on display Republic Day parade tableaux, performances by armed forces bands, crafts mela, cultural performances and photo exhibition by Union Ministry of Information and Broadcasting with a theme ‘Mera Desh Badal Raha Hai, Aage Badh Raha Hai’.

ndian Hotels Company Limited (IHCL) has announced their new brand architecture by which they have grouped the company under a single brand identity – Taj Hotels Palaces Resorts Safaris. With this move, the company will merge their Vivanta by Taj and Taj Gateway brands into the Taj identity. The redesigned architecture will see all hotels grouped under: Taj Hotels; Taj Palaces; Taj Resorts; and Taj Safaris respectively. All hotels will have carefully designed product and service attributes leading to a distinct guest experience. The company will complete the brand transition as per the new brand architecture by December 2017. While the essential elements of the corporate brand logo – the main unit and colour palette will remain the same as it is, the addition of Taj Safaris to the corporate logo will signal the growing importance of this segment to the business. This aligning of brand architecture is driven by the strong legacy of Taj across decades and reinforces the deep resonance of brand Taj with its guests, and the vision of its founder Jamsetji Tata. It also connects back to the recently unveiled ‘Tajness’ philosophy which takes the best from the Taj’s past and redefines it for the future. Rakesh Sarna, Chief Executive Officer and Managing Director, Taj Hotels Palaces Resorts Safaris, said: “The new brand identity honours the renowned legacy of the Taj in a structure that will create greater brand resonance with our guests and also allow for considerable value creation for all our stakeholders.”

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HOSPITALITY

Sheraton Hotels & Resorts all set to launch brand’s second grand property in India

Owned by BrahmaCorp, Sheraton Grand Pune Bund Garden Hotel is the second ‘Sheraton Grand’ hotel in India and the fourth Sheraton hotel in the country. WH Desk

heraton Hotels & Resorts announced the opening of Sheraton Grand Pune Bund Garden Hotel, a newly renovated property set to welcome business and leisure guests visiting this bustling IT and industrial hub. The new hotel joins a portfolio of 36 Sheraton Grand properties, the brand’s premier tier of hotels recognised for its exciting destinations, distinguished designs, and excellence in service and guest experiences. Strategically located in the city center and in proximity to Pune’s sightseeing and shopping district, the hotel is ideal for business and leisure travellers alike. The major industrial hubs of Pimpri-Chinchwad as well as the IT parks at Hinjewadi and Magarpatta City are all conveniently located nearby, allowing guests to easily go about their business endeavors in the city. Sheraton Grand Pune Bund Garden Hotel recently completed an extensive rebranding and renovation, featuring a complete transformation of its 177 well-appointed guest rooms, lobby and public spaces as well as added meeting facilities. The sophisticated design pairs old world charm with contemporary design and comfort, while a palatial exterior embodies architectural concepts that originated during the Peshwa dynasty. A stay in one of the 28 Sheraton Club Rooms gives guests exclusive access to the Sheraton Club Lounge, a relaxing, upscale space featuring complimentary American breakfast, afternoon cocktail hour with hors d’oeuvres, and a variety of beverage options.

“As Pune continues to make it possible for business travellers to find success as the IT capital of India, Sheraton is committed to delivering luxury to guests through excellence in service,” said Jaswinder Narang, Complex General Manager of Sheraton Grand Pune Bund Garden Hotel. “Through this renovation and opening, we have worked diligently to solidify Sheraton as a leading global hotel brand of choice.” The hotel also offers a range of function spaces including elegant venues, state-of-the-art-facilities and conference rooms, summing up to 13, 00 square foot of banquet space. Its 6,100 square foot Majestic Hall and Sovereign Room both add undeniable character to any event at hand with its intricate murals as a centerpiece. “Pune has seen a growing demand for internationally-branded hotel experiences in recent years, says Ajay Aggarwal, Managing Director, Brahma Corp. “We are confident that the Sheraton Grand Pune Bund Garden will become a preferred destination for both business and leisure travelers to the city of Pune.”

APPOINTMENT

Dhaval Jani takes over as VP S&M at V Resorts WH Desk

ver the better part of two decades, Dhaval has headed the Sales and growth initiatives of illustrious names like MakeMyTrip, TATA Communications and Bharti Airtel. In his previous capacity as the Regional Head (Gujarat and Rajasthan) of MakeMyTrip, he and his team devised strategies that made MakeMyTrip the market leader in western India. As the Vice President of Sales and Marketing at V Resorts, Dhaval has utilised his experience with strategy and peoplemanagement to push our growth into overdrive. Under his motivated leadership, V Resorts has grown its numbers- that of resorts, reservations and revenues- exponentially. Besides the measurable outcomes, his imaginative and spirited mentorship has turned the talented V Resorts’ bunch into a vigorous, singleminded unit. An intuitive and ingenious leader, his success with setting steep targets and achieving them has won him deep appreciation

34 Februry 2017

over the years from his mentors and subordinates alike. Besides a stellar and richly-rewarded track record in setting new sales benchmarks, Dhaval has an uncanny knack for numbers and an expertise in projecting figures using spreadsheets. Armed with an MBA from Sardar Patel University, Gujarat and an accelerated certification in Management Excellence from St. Stephens, Delhi, Dhaval distinguished himself early in leadership capacities at Bharti Airtel and Tata Communications with his enterprising approach to targets, which quickly reflected in his teams setting new benchmarks and besting them. He has only improved on this early drive ever since.

HOSPITALITY

Outbound Marketing to represent Meydan Hotels & Hospitality in India WH Desk In an endeavour to widen and strengthen its brand and awareness among Indian travellers and travel industry leaders, Dubai-based Meydan Hotels & Hospitality has appointed Outbound Marketing India as its representative in India. Its luxury portfolio includes The Meydan Hotel, Dubai’s only hotel overlooking The Meydan Racecourse and the award winning Bab Al Shams Desert Resort & Spa. Outbound Marketing with its experience in the Travel industry and in delivering sales, will handle Sales, Marketing and PR for the group. Outbound Marketing, setup in 2002, provides solutions to hotel companies and tourism destinations through full time sales and marketing representation and projects undertaken. Outbound Marketing works with connect worldwide, a global sales and marketing agency, as its Indian affiliate. Vasudha Sondhi, Managing Director, Outbound Marketing said: “The Meydan Hotel is located near Downtown and BurjKhalifa and offers unique experiences for the leisure traveller, whilst operating one of the largest meetings and events venues in the UAE – The Meydan Grand Stand. Bab al Shams Desert Resort & Spa, located in the Dubai desert and 45 minutes from Dubai Airport, gives the leisure traveller a wonderful Arabian desert experience, it offers exclusive outdoor and leisure activities complemented by an impressive dining variety and romantic heritage style rooms and suites. Reuben Mifsud, Cluster General Manager, ‘The Meydan Hotel’ and ‘Bab Al Shams Desert Resort & Spa’ commented:

“We believe that our hotels offer our Indian Guests a special experience that can’t be found anywhere else in Dubai, whether our hotels are chosen for a leisure stay, a destination wedding or to participate in a conference or event.” Located only 12 minutes’ drive from the Dubai Mall and Burj Khalifa and 15 minutes’ drive from Dubai International Airport, the 5-star luxury ‘The Meydan Hotel’ is the perfect travel destination for families and couples and right destination for groups, incentives, corporate guests and meeting delegates. The hotel offers spacious 284 rooms and suites from 62 m² to 352 m² with contemporary decor and Arabic touches. The hotel presents over 60,000 square meters of flexible meetings ad events spaces ideally suited for conferences, meetings, product launches and exhibitions. Located 45-minute drive from the city of Dubai and from Dubai International Airport, the 5-star desert luxury ‘Bab Al Shams Resort & Spa’, suited in the heart of Dubai desert, is the perfect destination for families, couples or simply desert lovers. Overlooking the natural desert, this award-winning resort offers 115 rooms and suits range from 47 m² to 68.4 m² with authentic Arabic design and modern touches.

Preferred Hotels & Resorts announces 2016 results WH Desk

ast year, continuing the momentum gained in 2015 following its comprehensive global rebranding initiative, the company generated $1.11 billion in reservations revenue on behalf of its member properties worldwide, welcomed 82 new properties, and enriched its points-based iPrefer hotel rewards programme. “Our move to one global brand allowed us to be more nimble and presented fresh, exciting opportunities, so we set out for 2016 with intentions to thoughtfully grow our brand presence and innovate in the areas that would help us most effectively connect our member hotels with their ideal guest,” said President & CEO Lindsey Ueberroth. “Our team’s focus last year not only helped us execute on these goals but also created a strong pipeline to generate immediate results in 2017, which will be a pivotal year as we approach our 50th anniversary,” she added. A major driver behind the success Preferred Hotels & Resorts achieved was iPrefer, which was revised in February 2016 to feature a simplified two-tier structure and enhanced benefits. This strategic revision fueled stronger loyalty for the brand and participating independent hotels, producing a 57% increase in enrollments, a 24% increase in stays, and a 23% increase in room revenue generated through iPrefer bookings, compared

to 2015 activity. To date, more than 1.8 million travellers have enrolled in iPrefer. Offering consumers even more destinations to experience while earning or redeeming their iPrefer points, last year, Preferred Hotels & Resorts expanded its footprint in 27 countries across the globe – marking first-time presence in Sweden, Norway, Bahrain, Saudi Arabia, and Qatar by embarking on new relationships with individual properties and growing alliances with premier hospitality groups. Over the course of the year, the company finalised agreements to represent select hotels within the portfolios of new brand partners such as Katara Hospitality’s Murwab Hotel Group, Nordic Hotels & Resorts, Fortune Hotels, Vivienda Hotel Villas, and Rosen Hotels & Resorts, and was tapped to support the newest openings of existing partners such as NH Collection, Montage Hotels & Resorts, Salamander Hotels & Resorts, sbe, Shilla Stay, Pyramid Hotel Group, and Ocean Properties. Other notable properties that joined Preferred Hotels & Resorts in 2016include Baccarat Hotel New York (Legend), Longemont Shanghai (LVX), Hotel Metropole Genève (Switzerland; Lifestyle), Hotel Bon Voyage Lagos (Nigeria; Connect), and AKA University City (Philadelphia, Pennsylvania; Preferred Residences).

February 2017 35

FACT & FIGURES

Business Travel in India Emerging Trends & Opportunities A definitive look at business traveller spends and behaviour predicts that business travel spending in India is all set to rise by 12% over the next 5 years. India currently ranked amongst the top 10 business travel markets with a collective spending of US $ 29.6 billion in 2015. WH Desk

CM Travel Solutions and KPMG released a detailed report titled ‘Business Travel in India’ Emerging Trends & Opportunities. With business travel rapidly evolving, and travel gradually emerging as the second-largest area of controllable business spend for corporates, the paper delivers a comprehensive look at where and how business travellers in India are spending. The report also details business travel spending in top 15 countries across multiple sectors over a period of five years. India is all poised to lead this growth and accordingly by 2030 business travel spending in India will have trebled from the present levels. Asia has become the world’s largest business-travel market, and trends suggest India’s significance within APAC will only grow with time. Listed below are some key insights from the paper including significant research findings.

India: The Next Big Frontier for Business Travel As compared to any other country, India is poised for phenomenal growth when it comes to business travel. India is now a US$ 30 billion business travel market and is expected to more than triple to US$ 93 billion by 2030. In 2015, India saw a 15% increase in business travel spending, which will grow by a compound annual growth rate (CAGR) of 12% through 2020 to 6% by 2030. This increase in all possibility will be greater than the increases in business travel growth in the next 3 largest countries combined, including South Korea, Italy and Brazil. Thirteen years from now (by 2030), India will likely be amongst the top 5 in business travel spending. Moreover this stupendous growth and evolving mix of sectors and markets brings a greater complexity to travel.

Technology: The Major Change Driver & Disruptor Business travellers in India have embraced mobile and social media as a way to connect with colleagues, clients and other contacts. This is no surprise, since smartphones have increased in both usage and popularity among Indian business travellers. The data in the paper indicates a dramatic 300% growth in usage from INR 34 billion worth of transactions in 2009 to INR 109 billion worth of transactions in 2014. In fact Indian travellers are most likely to be transacting on their smartphones as this region has consistently led the charge with smart phone usage growing at 12% from 2014 to 2015. With nearly 25% of mobile phone users in India owning a smartphone/ tablet, the use of these devices to manage travel needs “on the move” including destination research and booking management is only expected to increase.

36 Februry 2017

Business Travellers Achieve Greater Autonomy As travel decisions clearly migrate from corporate-travel desks into the hands of individual travellers, companies must change their behavior accordingly. In particular, they need to develop a clearer understanding of the needs of business travellers and address these directly. Corporates now wish to offer their employees more flexibility in managing their travel needs. As a result, employees can adopt mobile tools for research and booking and will no longer have to go to a fixed internet location to manage their travel. On their part corporates will use data at their end intelligently to understand traveler behavior and also encourage the use of user generated content to improve the overall experience.

The Top 15 Business Travel Markets The paper identifies the top 15 business travel markets and their rapid growth assures that these countries will define the future of business travel.

Sl. No

Country

Business travel spend (US$ Billion) in 2015

CAGR (2011 -15) in %

CAGR (2016 - 20) in %

China

291.3

14%

USA

289.8

Germany

63.5

Japan

62.1

-2%

47.1

France

37.1

South Korea

32.6

Italy

31.6

-3%

Brazil

30.5

India

29.6

12%

Canada

23.1

Australia

21.7

Spain

19.4

Netherlands

18.2

-1%

Russia

17.2

-4%

Total – (1 to 15)

1,014.8

5.1%

5.6%

Global

1,236.8

Share of Top 15

82.1%

February 2017 37

APPOINTMENT

Faiz Alam Ansari General Manager Sheraton Grand & Aloft Bengaluru

Rachna Mehra Director of Sales Alila Fort Bishangarh

Chef Jayanandan Bhaskar Chef De Cuisine Hyatt Regency Gurgaon

Aloft Bengaluru Cessna Business Park has announced the appointment of Faiz Alam Ansari as Complex General Manager for Sheraton Grand Bengaluru Whitefield Hotel & Convention Centre and Aloft Bengaluru Cessna Business Park. He has over 20 years of experience with leading hospitality brands and has been associated with Starwood hotels & Resorts (now Marriott International Inc.) since October 2006. Faiz is driven by a quest for excellence and this has been his signature in each of his assignments.

Alila Hotels & Resorts is pleased to announce the appointment of Rachna Mehra as the Director of Sales of Alila Fort Bishangarh, Jaipur. With a wealth of experience in sales, Mehra will be responsible for Sales and Marketing at the 59-room boutique fortress. She was previously Head of Sales, Leisure at Ananda in the Himalayas, where she successfully directed business development for the resort. Her hospitality experience hailed from the Grand and the Shangri-La in New Delhi, the Oberoi and the Khyber Himalayan Resort.

From a runner up in from Amul Master Chef India Season 1 in 2010 to a transformation as a successful Chef, Jayanandan Bhaskar, the Chef In-Charge of Lavana, the Awadhi and North West frontier travel Cuisine Restaurant at Hyatt Regency Gurgaon, has indeed come a long way. Bhaskar attained more than a decade of experience in the hotel industry. Chef has also done workshop at India Club, Dubai in June 2013. Chef has done500 video shoots of the recipes of the UAEâ&#x20AC;&#x2122;s brand Al Baker.

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