RNI No.: DELENG/2014/59308
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Volume II Issue I October 2015
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Fact & Figures
21 million more international tourists in first half of 2015
In Converstion
Tadesse Tilahun Regional Director India Sub Continent Ethiopian Airlines
Exclusive SITE
RHONDA BREWER
SITE PRESIDENT 2015
ANUP NAIR
CHAIRMAN Global Conference 2015
INDIA
The Significant & Lucrative
MICE Destination NEWS IN BRIEF
AVIATION
NTO
HOSPITALITY
DISCOUNT & OFFERS
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6 INTERNATIONAL 8 DAY OF YOGA News in Brief
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STATE COVER STORY
Kerala seeks centre’s assistance, submits a multi-project plan worth ` 568 crore
10
Recommend
to read ENCOURAGES INDIA TOURISM TO CONCENTRATE EXCLUSIVE COVERAGE ON THIS IMPORTANT COMPONENT OF TOURISM
HOSPITALITY
32 35 OMAN 36 37 TRADE
Four Points signs three new hotels inStudent India of the Travelport's Year brings talented Recommend to read candidates to the industry
EATING OUT
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The Leading Get smashed this Oktoberfest MICE Destination NTO
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OTOAI elects EC members for the term 2015-17 Recommend to read
16 17 INDIA 18 AVIATION
Nothing Official About It‌ Air India’s inaugural offer on Delhi-San Francisco flight
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Jordan to promote diversity country through various platforms 21 million more international tourists in the first half of 2015
NTO
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We are not after the top-line; rather we are keener in building the business the sustainable way: Prakash Bang
ON THE COVER
Airbus unites businesses in
The Significant & Lucrative India under single company MICE Destination Recommend to read
NTO IN-CONVERSATION
My each assignment has in Australia Indian visitor expenditure given methe a new in to crosses AUDinsight 1 billion mark various aspects of hospitality Recommend business & industry nuances: to read Sudhir Sinha
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FACT & FIGURES of the
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24
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INTERNATIONAL YOGA DAY
EDITOR’S NOTE
INFOTAINMENT Dear Readers, The much awaited event for MICE especially Incentive Tour professionals, ‘SITE Global Conference’ is at our doorstep. Our industry colleagues who belong to this segment are very excited and filled with positive energy to bring a sea change in Incentive Travel segment. I am sure the large number of professionals that will congregate in New Delhi will deliberate further understanding of this highly lucrative travel segment.
IATA @IATA Oct 1 Drones: A risk or an opportunity? Join the conversation at this year's #AVSECWLD October 26-28 http://ht.ly/ST5g3
During my interaction with Site President, I came to know that a large number of tour operators have India on their ‘Bucket List’ but unfortunately they have not experienced the destination yet. It clearly means their familiarization with the destination and the professionals of Incentive Travel will bring unprecedented growth for the country and the industry stakeholders.
WTTC @WTTC Oct 8 Tourism contributes more to European GDP than automotive, chemicals manufacturing, banking, agriculture & mining http://bit.ly/1OnOCHE
Chhattisgarh Tourism @GoChhattisgarh 4h4 hours ago Sirpur is a #historical town in Mahasamund district in the state of #Chhattisgarh. #Ancient #WowCG
There are two most important things about India that sets apart the country from others, first - the uniqueness of India as an incentive travel destination and second-the growing outbound business from India. This event is two way communication between inbound and outbound tour operators. The foreign delegates will not only learn how to successfully operate programme in India but, they will learn how to gain business from Indian companies. In an endeavour to put across the foreign and national Incentive Travel professionals we conducted a special coverage of the preferred MICE/Incentive Travel destinations across the country. Also to know the plans and strategies of our hospitality players to get more from MICE, we interacted with them. Hope you would like it.
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NEWS IN BRIEF
Somatheeram to add 7th resort in its profile
World’s leading travel bodies welcome focus on jobs at T20 Meeting
T
he Global Travel Association Coalition (GTAC), representing the leading public and private bodies in travel and tourism, heralds the importance of the meeting of the G20 Tourism Ministers (T.20) in Antalya, Turkey and its focus on employment. Travel and tourism is a major global employer. The sector is forecasted to support over 280 million jobs worldwide during 2015, or one in eleven jobs on the planet. Over the next ten years, the sector is estimated to generate 25 million new jobs directly and support indirectly the creation of 80 million new jobs around the world. Most importantly, travel and tourism supports jobs across all levels of society. It employs a higher percentage of women and young people than the whole of the economy and provides employment in rural and remote areas across the globe where job opportunities would otherwise be lacking.
David Scowsill, President & CEO of the World Travel & Tourism Council, speaking on behalf of GTAC, said, “Our sector creates jobs at different skills levels and in areas where other employment opportunities are scarce. This is why ‘Investment in People’ is one of the four key pillars of GTAC’s Agenda for Growth and Development.” “In this regard, GTAC commends the G20 Tourism Ministers for placing jobs and employment high on the agenda. Travel and tourism has a tremendous positive impact on people’s livelihoods, which enhances the community health, wealth and pride.With the extraordinary growth of our sector forecast for the next decade, we can contribute to promote more inclusive growth. Yet, doing so requires we address existing challenges, namely that of employing enough talent to meet the demand on all parts of the sector which GTAC represents.”
Fourth International Tourism Mart to be held in Gangtok
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he 4th International Tourism Mart (ITM) will be held in Gangtok from 14th to 16th October, 2015. This was announced by the Minister of State for Culture and Tourism (I/C) and Civil Aviation, Dr. Mahesh Sharma. International buyers and media delegates from 27 countries are participating in this year’s ITM. The ITM will showcase the rich tourism potential of the North East States.
6 October 2015
Somatheeram, the well renowned resort for Ayurveda treatment will be adding seventh resort in its profile. The project is under development pipeline and expected to be ready by end of the year 2016. WH Desk
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he 100 years old wooden house located in Kovalam adjacent to the main Somatheeram, is being renovated with 48 heritage rooms. “Inspired with yoga, this resort will be an ideal destination for the traveller to stay and perform this activity with proper guidance and facilities,” said Baby Mathew, MD, Somatheeram Ayurveda Group. The yoga segment of tourism is inspiring the foreign travellers and India is the best place for this activity. The International Yoga Day is a big achievement for the country and the government of India is promoting this component of tourism at world fronts in a big way. “With all our efforts we are endeavouring to sustain that momentum. We have been organsing roadshows and workshops in almost 100 countries,” he informed. Itlay, America and Germany are the big source markets for Somatheeram from where the group is getting a large chunk of travellers. “We have registered an impressive growth from
Baby Mathew Managing Director Somatheeram Ayurveda Group
foreign countries as Ayurveda and wellness (including yoga) is being practiced more in foreign countries than India. I would like to give you an example, a group of 40 people from America comes to India every year and stay at one of our resort for a month,” informed Mathew. The company registered a growth of 15 percent in previous year with an average stay of 14 -17 days. Somatheeram, the world’s first Ayurvedic resort, is one of the best tourism spots in Kerala, India. Located at Chowara Beach on a hillock 9 km south of the famous Kovalam Beach, Trivandrum, Kerala with over 15 acres of greenery all around. With the well established properties all in Kerala the group can extend its presence in foreign countries as the company has an invitation to establish its resort in Germany.
NEWS IN BRIEF
PATA to focus on tourism resilience
I
n response to the recent increase in frequency of both natural and man-made disasters, the Pacific Asia Travel Association (PATA) is inviting organisations to share their knowledge relating to tourism resilience on sustain. pata.org, the association’s website devoted entirely to the dissemination of sustainable and socially responsible tourism knowledge. With the launch of sustain.pata. org earlier this year, the next phase of development is to increase content focusing on the vital issue of tourism resilience. Organisations are invited and encouraged to share their knowledge by visiting http:// sustain.pata.org/engage/shareknowledge/ or by emailing ssr@PATA.org. “For too long the travel and tourism industry has been focusing on crisis communications and how to respond to a disaster, however it is now vital for all organisations to place their attention on tourism resilience and preparedness. It is time now for destinations to be proactive, rather than reactive,” said PATA CEO Mario Hardy. “Severe disasters can have an immense impact not only the lives of the people affected but
Mario Hardy CEO PATA
also on tourism and employment in the long term. The industry needs to play an important role in encouraging disaster risk management at all levels,” he added. The addition of tourism resilience content on the PATA sustainability website will be a useful, accessible, and powerful platform to provide the right tools for tourism organisations to mitigate and handle risk. With additional content, PATA hopes to address crisis operations and communications issues, safety and security issues, as well as provide additional knowledge through case studies and academic papers.
Strict action against tour operators using Incredible India brand without permission
I
n a live Q & A session in the Public Speak programme of All India Radio, Dr Mahesh Sharma warned the travel agents/tour operators/ touts etc who are using the logo of Incredible India or name of Ministry of Tourism without permission. He said the Ministry
has initiated action against such tour operators and travel agents for indulging in illegal activity and cheating the foreign and domestic tourists. The Ministry of Tourism will do everything to curb the touts and to prevent the cheating of tourists, Dr. Sharma added.
TAAI elects Team Positive; Sunil Kumar R elected as President
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he members of Travel Agents Association of India (TAAI) have elected Team Positive as its Office Bearers and Managing Committee for the two year term (2015-17) at the 64th AGM held at hotel Sahara Star in Mumbai recently. Sunil Kumar R, who headed TAAI Positive, has been elected as President with 284 votes, while Marzban Antia with 278 votes has been elected as Vice President. Lokesh Bettaiah, received 291 votes, for the post of Honorary Secretary General and Jay Bhatia has elected as Honorary Treasurer with 322 votes. The new Managing Committee of TAAI includes Jyoti Mayal (370 votes), Shreeram Anil Kumar (293 votes), Patel (292 votes) Devaki Thiagarajan (287 votes), Bhagwan Ramnani (282 votes), Imtiaz Qureshi (278 votes) and R. Venkatachalam (273 votes).
I
Team Positive
According to the President, Sunil Kumar the association will establish a stronger rapport with the government, and undertake few activities which are relevant to the association. “We would like to evolve the association to be relevant in today’s environment. Evolution is the order of the day and our approach and practices must change. Our focus will be on training and updating members to ensure that they are successful in the current environment,” he added.
ITDC declares 20% dividend
ndia Tourism Development Corporation (ITDC), the public sector undertaking under the aegis of the Ministry of Tourism, conducted its 50th Annual General Meeting at the group’s flagship hotel, The Ashok, New Delhi. The meeting was chaired by Umang Narula, IAS, Chairman & Managing Director of the Corporation. The Board of Directors present at the meeting were Piyush Tiwari, Director (Commercial & Marketing), A.V. Ratnam, Independent Director and Dr. Usha Kiran Rai, Independent Director. The highlighting feature of the AGM was the declaration of a dividend of 20 percent to `17.15 crore approximately as recommended by the Board in the meeting held on 29th May, 2015. Earlier the dividend of 20 percent was declared in the year 2007-08. Out of
` 17.15 crore, an approximate amount of `.14.93 crore will go to the Government of India. The net profit before tax has increased by 226 percent to ` 38.95 crore as compared to `11.93 crore during 201314. The profit after tax has increased by 265 percent to `34.37 crore as compared to `.9.42 crore during 2013-14. The profit earned by ITDC during 2014-15 has broken the records of last seven years after 2007-08. The Corporation closed the year with an all round increase in the performance as compared to the previous financial years.
October 2015 7
STATE
Kerala seeks centre’s assistance, submits a multiproject plan worth ` 568 crore WH Desk
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n order to boost the tourism profile of the state, Kerala Tourism has submitted a multi-project plan of worth ` 568 crore to the Ministry of Tourism Govt of India. Elaborating more on the proposal, A P Anilkumar, Minister for Tourism, Government of Kerala said, “The state has sought the clearance of ` 283-crore for Pilgrim Tourism Circuit (with focus on Anantha Padmanabhaswamy Temple, Thiruvananthapuram), a coastal tourism project of ` 108 crore, an eco-tourism project of Rs 77 crore (of which ` 52 crore is for Vagamon-Thekkady and the rest ` 25 crore for Gavi in Pathanamthitta district) and ` 100 crore for Nila Tourism Project. Of this, the Centre has assured the clearance of ` 100 crore for the Pilgrim Tourism Project.” G Kamala Vardhana Rao, Secretary, Kerala Tourism said, “The establishment has been consistently striving to position the state as a global destination with a focus on sustaining and preserving the land’s
nature, culture and tradition. We have managed to make the destination a known brand in key source markets.” The 1981-founded Kerala Tourism, which is headquartered in the state capital Thiruvananthapuram, is a government organisation that undertakes policy formulation, implementation of projects and marketing of ‘God’s Own Country’ as a tourist destination. Kerala tops the tally of awardees with 10 National Tourism Awards for 2013-14 While the Kerala Tourism got four awards in categories ranging from literature to cinema to IT to a pioneering project involving local people, the state’s private entrepreneurs in the industry got six. A P Anilkumar, Minister for Tourism, Govt of Kerala received the National Tourism Awards for Excellence in Publishing Foreign Language, Best Tourism Film, Most Innovative Use of Information Technology and fourthly, for its success in Responsible Tourism
A P Anilkumar, Minister for Tourism, Government of Kerala and G Kamala Vardhana Rao, Secretary, Kerala Tourism at a press conference, New Delhi
Project. The function held in the national capital was attended by Union Minister of State for Tourism & Culture Dr Mahesh Sharma. This is for the seventh time Kerala Tourism got the National Award for the Most Innovative Use of Information Technology / Website / Portal. Responsible Tourism, which has Kerala Institute of Tourism and Travel Studies as the nodal agency, is an initiative of Kerala Tourism first implemented at four destinations; Kovalam, Kumarakom and Wayanad besides Thekkady. Among these, Kumarakom was already been honored with UNWTO Ulysses Award in 2014 for Innovation in Public Policy and Governance Award. It also bagged the
national award for rural tourism. Other significant destinations now pursuing this initiative include Kumbalangi in coastal Ernakulam, besides Vythiri and Ambalavayal in Wayanad and Bekal in Kasaragod district upstate. In the private sector, the awardees were: Dravidian Trail: Best in Foreign Exchange Earnings Coconut Creek Farm: Best in Bed & Breakfast Coconut Lagoon: Best in Heritage Classic Category Marari Beach Resort: Best in 3-star hotels Vivanta By Taj, Kumarakom: Best in 4-star Somatheeram Research Institute & Ayurveda Hospital: Best Wellness Centre
PHTPB executes cost effective marketing plans WH Desk
P
unjab Heritage and Tourism Promotion Board’s (PHTPB) marketing effort to reach out to travel trade has been successful. The entire focus for past one year has been planning and executing a cost effective marketing plan which brought in many innovative ideas to promote tourism. The strategic part was to utilise the limited resources available this year for marketing the state. “Our approach focuses on travel trade more than consumers. Number of FAM tours with tour operators associations
8 October 2015
and individuals beside travel media, bloggers etc. has been successful in achieving its purpose. We have been participating in various travel exhibitions across India and ensured presence in the most of tourism conclaves, conferences and conventions to have direct interface with travel industry at all locations,” said Razit Bhandari, Markting Head, PHTPB. PHTPB Bags award for Most Effective Trade Communication PHTPB received award for ‘Most Effective Trade Communication’
at 11th Hospitality India Award held at Hotel Ashok, New Delhi. “This award is an acknowledgement by travel industry of PHTPB’s effort to market its state to the travel fraternity through proper planning and executing an effective marketing plan, beside competitors’ challenges which is evident from the fact that Punjab’s total tourist arrival has been growing consistently by average growth rate of 12 percent from last three years, however the year 2014 has seen 14 percent growth over 2013,” said Bhandari.
Dr. Mahesh Sharma MoS for Tourism & Culture, Girish Shankar, Additional Secretary, Basanta Raj Kumar, Executive Director and Razit Bhandari, Marketing Head PHTPB.
October 2015 9
EXCLUSIVE COVERAGE Attendees will not only learn how to successfully operate programme in India but, they will learn how to gain business from Indian companies: Rhonda Brewer “India is a destination that many of our members and their clients have on their ‘Bucket List’ but have not yet experienced. Our goal is to demonstrate to the world that India is a big country that offers many different and unique experiences making it an ideal incentive destination.”
groups. Have you finalised the interactive sessions for the delegates? Would you like to elaborate on this?
Rhonda Brewer
Rajesh Tiwari
What opportunities do you see for India as a host country for SITE Global Conference 2015, and for the incentive travel professionals? The Conference is a great opportunity to showcase India as an amazing destination for incentive travel. Attendees will not only learn how to successfully operate programs in India but, as one of the fastest growing outbound markets, they will learn how to gain business from Indian companies.
There are two most important things about India; a. The growing outbound business b. The uniqueness of India as an incentive travel destination What are your plans to get more from these two segments for your members/delegates? India is a destination that many of our members and their clients have on their ‘Bucket List’ but have not yet experienced. Our goal is to demonstrate to the world that India is a big country that offers many different and unique experiences making it an ideal incentive destination. Delegates will have the
10 October 2015
Rhonda Brewer SITE President & Vice-President, Sales, Maritz Travel Company
opportunity to network and learn from representatives of Indian destination management companies and discover the incredible hotel and venue products that India has to offer.
What number of delegates are you expecting? We are expecting 250-300 delegates from over 30 countries to attend the conference.
What are the educational programme this conference will have to enhance the knowledge (about Indian product) of your members? As part of our education program, we are offering ‘Deep-Dive’ workshops, facilitated by SITE India members that will enable delegates to delve into and understand the rich Indian culture. The workshops are focused on Indian cuisine; culture, myths and beliefs; the concepts of Ayurveda (yoga as its component), fashion and music. We are also offering a wide variety of pre and post conference tours of the region to enable delegates to explore all that India has to offer incentive
Networking and learning are the hallmarks of the SITE conference. In addition to the ‘Deep-Dive’ workshops, we are providing breakout sessions on topics specific to incentive travel, presented by leading industry professionals from around the world. We are also offering ‘Unconference’ sessions that will give delegates the opportunity to set the topic on the spot and address issues that are critical to their business. We will also be celebrating the many accomplishments of our members this year. The celebrations will include our annual member and chapter awards and the Crystal Awards that recognise best in class incentive travel programmes from around the world.
What are the latest developments at SITE that you would like to share with us? Which are the other events that you are planning for? This year, we added a CSR component or human element to our strategies by partnering with ECPAT to focus on the issue
of human trafficking. We are driving greater awareness of this global problem and educating our members and the travel and hospitality community on the signs to be able to report and help stop human trafficking. For the next year, we have added regional Incentive Summits. In January, we will be hosting an Incentive Summit in Ljbulijana, Slovenia to help raise awareness of Central Europe as an incentive destination. In March, the inaugural Incentive Summit Americas will be held in Snowmass, Colorado, USA. We are very excited about adding these new regional events and the impact it will have on our SITE community. Each year we select a different continent to host the Global Conference – rotating between the Americas, Europe and Asia. Next year, the conference will be held in Latin America at Westin Playa Bonita in Panama – a country that is emerging as an exciting incentive travel destination. During the conference, we will be unveiling a new campaign “Incentive Travel Works”, designed to raise awareness of incentive travel as a valuable business tool and promote the benefits of being a member of the SITE community.
Deep-Dive Workshops Facilitated by SITE India members the four sessions of Deep- Dive workshop will enable delegates to delve into, and understand the rich Indian culture. The workshops are focused on Indian cuisine; culture, myths and beliefs; the concepts of Ayurveda (yoga as its component), fashion and music etc.
EXCLUSIVE COVERAGE
India is the future of corporate growth, and incentive travel will have a critical role to play: Anup Nair recognised that the new order had set in. India is the future of corporate growth, and incentive travel will have a critical role to play. It was with this realisation that we went into the fray and I am happy to say, succeeded in winning the bid.
“October 23-25 will be a turning point for the Incentive Travel industry in India with the SITE Global Conference 2015 harbouring this change. There will be quality educational, motivational keynote speeches, intense ‘Deep Dive’ sessions, and an unusual ‘Unconference’ session.” Anup Nair
WH Desk
What are the salient features of the SITE Global Conference 2015? SITE is a 40 years old organisation focused on the study of ‘motivational travel delivering business results’ a home truth that’s been ruling the US corporate world for decades. So the US-centric nature of the organisation was apparent and
Anup Nair Chairman SITE Global Conference 2015
SITE has always had a very Western leadership. However, the importance of Asia and in particular India just cannot be ignored. In fact, when Rajeev Kohli came onto the SITE Board a couple of years ago and now that he is the President-Elect 2015 for the global body, it was
VIEWPOINT
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The conference is expected to bring a large number of Incentive travel professionals (inbound & outbound) at one place; how will it impact to the growth of this segment and stakeholders of this industry?
he SITE Global Conference 2015 is a super opportunity for us in India. It brings the destination into the core of focus for the global incentive industry in its premier global platform. The Conference also allows our stakeholders to showcase what we can do for incentive clients. It will also allow suppliers form outside India to come and tap the growing and profitable Indian outbound incentive market. The conference is a great confluence of the finest and most experienced minds in the global incentive industry. The quality of networking is the best in the industry. The Indian industry will get some opportunities to unique exposure to this base of incentive professionals. Also, the education is specially being created for the local audience
So 23-25 October will be a turning point for the Incentive Travel industry in India with the SITE Global Conference 2015 harbouring this change. There will be quality educational, motivational keynote speeches, intense ‘Deep Dive’ sessions, and an unusual ‘Unconference’ session. Besides this, the chapter leaders will be given an opportunity to get to know each other like it’s never been done before and of course, ‘incentive quality’ networking events will take place every day. And I must also mention the ‘SITE Crystal Awards’ function, when the very best incentive players in the industry will be adjudged by their peers.
Rajeev Kohli President Elect, SITE & Joint MD, Creative Travel
but also to bring India to the overseas attendees. We also intend to bring to India the certification program for ‘CIS – Certified Incentive Specialist’ which is Site’s propriety education program for people interested in the incentive industry.
SITE is a unique association that is focused entirely on ‘motivational travel and business results’. Unlike the many associations that meet regularly and network, SITE has a focus that never strays from the incentive travel industry. The large number of professionals that will congregate at the Taj Palace, New Delhi from 23-25 October 2015, will deliberate on further understanding this highly lucrative travel segment.
Which are the topics expected to be discussed during the conference?
Will there be any India centric session? There’s a whole series of topics that will be covered in the Break-Out sessions. We have incentive industry professional speaking on various topics of interest, including ‘Return on Investment’ for clients, how to design and deliver top class motivational experiences, adapting technology and social media, professionalising the industry and many other topics of relevance.
What number of delegates are you expecting to attend the conference? We already have well over 237 delegates registered as of now, which include a majority of influential decision makers and incentive houses from the US and Europe. International registrations are still coming in and we expect a large number of Indian players to register in the run up to the last days of the Conference. The final numbers are likely to be in the region of 250 delegates.
What are your plans to showcase India’s MICE/ Incentive potential to the delegates coming from across the world? India is an exciting destination. We have so much to offer in terms of motivational experiences. Showcasing the destination is the major role that this Conference will play. We have lined up a series of events that will present India’s capacity to deliver world-class incentives. Needless to say, our legendary hospitality will impress our international delegates. The Conference will also have worldclass educational sessions that will help motivate and educate the incentive player, both DMCs and Corporates.
October 2015 11
EXCLUSIVE COVERAGE
MICE VIEWPOINT
Meetings Incentives Conference and Exhibitions (MICE) is one of the fastest growing component of tourism in India. There are two most important things about India that sets aprat the country from others first-the uniqueness of India as an Incentive Travel destination with prime locations, second- growing outbound business from India. Despite a bunch of states leading in promoting MICE/Incentive travel, based on International Congress and Convention Association’s (ICCA) Statistics Report- India holds 35th rank Globally and 9th in Asia Pacific region in terms of hosting international MICE events. As per the ICCA records, New Delhi tops the tally (with 35 meetings), followed by Hyderabad (18), Bangalore (10), Mumbai (10), Chennai (09), Jaipur (05), and Kerala (05). However, these are the numbers registered with ICCA, the actual number of meetings may be much more than this. In an attempt to know the plans and strategies of our hospitality players to get more form MICE, we interacted with them. Here are the excerpts
Carlson Rezidor We are looking heavily towards the MICE segment as it contributes approximately 10-12 percent of the revenue of a property, which doesn’t have a convention center. A hotel with a convention center gets roughly 20-25 percent revenue from the MICE segment
developed as a means to improve the effectiveness of meetings for our Radisson Blu hotels. The programme places a strong emphasis on innovations in food and beverage; changes to the spatial environment as well as advancements in meeting technology.
Raj Rana
According to you; how this (MICE/Incentives) segment has evolved over the years? What are the latest statistics? MICE is one of the fastest growing segments within the tourism industry today and is becoming a major part of travel and promotional budgets for many corporations. The current National Tourism policies such as the ‘Make in India’ campaign is helping in pushing the MICE potential of India. India currently holds the 35th position in the MICE rankings globally and the 9th position in the Asia Pacific region, with 116 global business events hosted in 2014. India has now become an important MICE destination, with an expanded network of airlines on domestic routes, improved surface transport facilities including the Indian Railways, new centers of information technology, new convention centres, hotels and meeting facilities.
What is the combined capacity of your properties (hotel/convention centers) for organising a MICE event? Do you have any plan to add
12 October 2015
more inventories to this segment? We have established a nationwide presence that has been built upon a deep understanding of this key market. Having earned our leadership position in India’s hospitality industry, we are now focused on further extending our geographic presence and brand portfolio. We are looking heavily towards the MICE segment as it contributes approximately 1012 percent of the revenue of a property, which doesn’t have a convention center. A hotel with a convention center gets roughly 20-25 percent revenue from the MICE segment. Carlson Rezidor Hotel Group has an aggressive India growth strategy to concurrently strengthen its presence in state capitals, while accelerating its growth in emerging secondary and tertiary cities. At present, Carlson Rezidor has 71 hotels in operation and 45 under development across 45 Indian cities including 14 state capitals. We aim to increase our India portfolio to 170 hotels within the next five years.
In Asia Pacific, there are 44 Radisson Blu hotels in operations and another 35 in development through which we expect to drive an incremental top line in this segment. Raj Rana Chief Executive Officer Carlson Rezidor Hotel Group -South Asia
How has your approach been towards this segment? What kind of growth have you registered in this segment? Could you provide the number of events organized by you? We are aggressive in increasing our share of MICE business in the India Market and are leveraging technology and innovation, customer insight and research to provide all the elements that contribute to successful meetings. We have recently announced an ‘Experience Meetings’ concept for our upper upscale Radisson Blu hotels in India earlier this month. This is an exceptional meetings and events programme specifically
According to you what is the advantage(s) organising a MICE event in India as compare to any other country across the world? The policies and changes implemented by the Government of India have been instrumental in providing the necessary boost to the MICE segment in the hospitality industry. India is considered to be a 365 day destination that attracts visitors from around the globe with varying interests. Easing of the Indian tourist visa regime through the execution of e-tourist visa, enabled by electronic travel authorization (ETA) will provide a major boost to tourism in India. This will help meeting planners to schedule their MICE events in India with myriad of experiences that only India offers, where there is a perfect match of the ancient and modern eras.
EXCLUSIVE COVERAGE
VIEWPOINT
segment? What kind of growth have you registered in this segment? Could you provide the number of events organised by you?
Clarks Inn
We identify MICE as a major source of revenue for our properties and its share will only grow with time. From the President of India to Bollywood celebrities, all our properties have hosted several prestigious events. We host scores of events across segment on a daily basis across our chain of hotels.
Our currency makes India a great value-for-money destination when compared to European, American and destinations in South East Asia and Far East. Not that everything is hunky dowry but a good event organiser can definitely create a memorable experience that will remain etched in the minds of visiting delegates for a very-very long time. S N Srivastava
According to you, how this (MICE/Incentives) segment has evolved over the years? What are the latest statistics? MICE travel has globally evolved into one of the strongest tourism sub-sectors’ niche offering and from NTOs (National Tourism Offices) to event organisers to MICE buyers and suppliers are all looking at benefitting from the windfall. I will rate MICE as the number one tourism subsector, a reason why so many countries are opening MICE offices. For hotels in gateway cities MICE business is a key revenue stream. And the properties
Travel Business
in leisure destinations are increasingly eyeing incentives and off-site conference and meeting business. The latest ICCA (International Congress & Convention Association) report ranks India 35th globally and 9th in the Asia Pacific region for the 116 events that it hosted in 2014.
What is the combined capacity of your properties (hotel/convention centres) for organising a MICE event? Do you have any plan to add more inventories to this segment? Clarks Inn Group of Hotels currently manages over 30 properties across India. All our
S N Srivastava President & Co-founder, Clarks Inn Group of Hotels
properties are well-equipped to manage small to medium size conferences with some like Clarks Inn Suites Ghaziabad and Clarks Exotica Zirakpur, Chandigarh, well positioned to host large scale congresses and conventions as well. Clarks Inn Group of Hotels is one of India’s fastest growing hotel management companies. We are keenly engaged with our owners from the development stage and tell them the merits of creating meetings and conference facilities.
How has your approach been towards this
According to you, what is the advantage (s) of organising a MICE event in India as compare to any other country across the world? Our currency makes India a great value-for-money destination when compared to European, American and destinations in South East Asia and Far East. Not that everything is hunky dowry but a good event organiser can definitely create a memorable experience that will remain etched in the minds of visiting delegates for a very-very long time. Destination appeal is another major reason. India ranks very high in her destination appeal and exotic experiences.
Alpcord ventures in two more avenues The Alpcord Network Travel & Conference Management Company is expanding its profile by entering in two more avenues, Management of Association and Management of Exhibitions. WH Desk
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he Alpcord Network expects a huge chunk of growth as these segments need to be streamlined as far as India is concerned. Elaborating more on this Chander Mansharamani, Managing Director, Alpcord Network said, “We have incorporated Association Management
Global Division to specialise in providing management and key administrative services to associations and societies with the aim of empowering them with the latest advances in technology, revenue enhancement and better management process.” According to him, ‘The technology implementation, generating membership, continual effective communication and conference management will be the focused areas for better management and growth of the association.” He further explained that a dedicated project manager will be assigned at network office, who will look after the day to day
work and will be in direct touch with organising committee. A team of executives will be assisting the project manager to ensure timely execution of task and day to day communication. Since India is becoming a preferred MICE destination a large number of conferences are being organised in various parts of the country. “There is a huge scope of improvement in exhibition segment. From registration of buyers, exhibitors and visitors to accommodation and pre/post tour plans everything can be taken care by the management company,” informed Mansharamani. In order to diversify its network the company is opening its two
Chander Mansharamani Managing Director Alpcord Network
regional offices in Bengalore and Chandigarh. “Russia and Australia are two major markets that is being concentrated by the company at the moment.
October 2015 13
EXCLUSIVE COVERAGE VIEWPOINT
MICE tourism in Odisha, a very successful & well strategic deal has also great potential for Medical Tourism as well as Eco-Tourism. Medical tourism is a growing sector in India as well as in Odisha. With a little initiative from the concerned Ministry (required at the moment) like world-class healthcare facilities, highly skilled medical professionals, implementation of latest technologies etc., the Medical Tourism can contribute about 25 percent to the India’s GDP.
In Odisha, a number of hotels, have come up in five star, luxury and budget segments in different cities, and these are well renowned as the best MICE places in the state where new wings can be given to business growth. J K Mohanty, MHCIMA Where does Odisha stand in terms of organising MICE events? How this segment has evolved over the years?
furnished and well equipped) with a capacity of more than 1000 delegates.
The Meetings Incentives Conferences and Exhibitions (MICE) segment has shown a growth route across the globe. Corporates from all sectors are now willing to shell out the extra money required to travel out of their home space to host an event in a destination that offers state of the art facilities, new experiences and added value of travel. As far as MICE tourism in Odisha is concerned, it stands for a very successful and well strategic deal.
What are the options available in the state of Odisha for organising mega events? Odisha has been showing tremendous MICE potential which has caught the attention of many hospitality and tourism players. In the hotels of the state, conference halls are well equipped with all modern and sophisticated facilities (fully
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he SITE Foundation has released the results of a new study, ‘The Participants’ Viewpoint of the Incentive Travel Market in the United Kingdom, a continuation of the groundbreaking series of Participants’ Viewpoint studies published in 2012. The new study reveals the impact of incentive travel programs on participants in the
14 October 2015
How well your properties (under Swosti Group) are equipped for organising such activities? Since past three decades Swosti Group is at the forefront of quality hospitality services in Odisha. From a standalone property to three full-fledged hotels, it’s been a long and exciting journey for the group. But what has made the journey even more exciting is the overwhelming support that the group has received from its valued customers. Swosti Group, having two hotels in Bhubaneswar Swosti Grand (formerly known as Hotel Swosti) and Swosti Premium, and one at Gopalpur Swosti Palm Resort has the largest number of rooms and the largest convention centres in Eastern India. ‘Chanakya’ at Swosti Premium, the largest conference hall in Eastern India can host 1000 delegates.
J K Mohanty MHCIMA Managing Director Swosti Group
The added advantage which Swosti Premium enjoys over all other hotels in the state is the 28 acre lush green park ‘Janata Maidan’ opposite the hotel which has catered several largest medical, IT, Power, Minerals and other sector’s conventions and conferences. The lush green park can accommodate 1000 stalls and a capacity of up to 50,000 people.
According to you which are the hidden treasures (unexplored potential destinations) that need to be explored to add more attraction to this segment? Apart from the culture and heritage tourism, Odisha
The other segment is the Ecotourism which is one of the latest additions to the tourism industry. Odisha is perhaps the richest Eco-tourism state in the country. Several places that can be explored by the eco tourism lovers are Similipal, Satkosia Gorge, Tikarpada, Gahirmath Turtle Sanctuary, Chilika Lake, Debrigarh Eco-tourism etc. Besides this, Bhitarkanika is a mini Amazon. Looking at the growing popularity of Island Tourism and Large number of tourists / bird lovers coming to this area to enjoy the natural beauty, Swosti Group’s world class resort built on a massive nine acres land located on the bank of Chilika Lake will be an ideal destination for travellers.
SITE Study shows Incentive Travel in the U.K. generates employee engagement U.K. and compares results of Qualifiers who earned the travel award versus Non-Qualifiers who did not. The study also compares the effect of this motivational tool on participants from two different countries the U.K. and the United States. “With today’s global workforce, it is imperative that companies and incentive planners gain a deeper understanding of how
to design programs that will motivate all participants and deliver business results,” said Tina Weede, SITE Foundation Vice-President, Research and Education and President, USMotivation. The information in the study provides insights on how to design successful incentive travel programs for audiences in the United Kingdom.
“The SITE Foundation is committed to global research and our goal is to conduct a series of studies that compares and contrasts participants’ viewpoints of incentive travel around the world,” added Kurt Paben, SITE Foundation President and President, Channel & Employee Loyalty U.S., Aimia.
AVIATION AAI inks an agreement with NIIT to make employees computer savvy
Air India’s inaugural offer on Delhi-San Francisco flight First and Business Class passengers to be awarded complimentary executive class ‘Return Tickets’ on Air India’s domestic network. WH Desk
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ir India will give an inaugural offer exclusively for its First and Business Class passengers who would be travelling on the soon to be launched direct flight to San Francisco from Delhi. Under the scheme, any First or Business Class passenger travelling to and fro on Air India’s direct flight from Delhi to San Francisco shall be entitled to one Return Ticket (2 Flight Coupons) in Executive class on Air India’s domestic network. The fare and Airline Fuel Charge will be waived on the complementary award ticket. Applicable taxes will be paid by the passenger. The passenger may also give the award ticket to any of his nominee. The offer is available on tickets booked between October 1, 2015 and January 15, 2016 which can be availed on travel between December 2, 2015 and January 31, 2016. For more information please contact the nearest Air India Reservations Office.
Air India relocates domestic operations in Mumbai to Terminal 2, Air India has relocated its domestic operations in Mumbai from Terminal 1A to Terminal 2 (T2), Chhatrapati Shivaji International Airport, Sahar, with effect from October 1, 2015. With this move, Air India passengers will have the advantage of a smooth and seamless transition with easy connectivity, between domestic and international sectors, all from the same terminal. The shifting is a part of the phasewise transition that was planned for T2. Air India’s domestic operations at T2 will commence with the departure of flight AI 627 from Mumbai to Nagpur at 5.55 am and the arrival of AI 695 from Hyderabad to Mumbai at 7.45 am. On an average, Air India has around 45 departures and an equal number of arrivals, ex-Mumbai. The state-of-the-art T2, is a world-class integrated terminal designed to cater to 40 million passengers per annum, and displays 3 kms of art work and illustrations of over 100 artists. Currently, Air India operates its international flights and domestic leg of international flights, from T2.
The Airports Authority of India (AAI)has entered in to an agreement with NIIT (on 29.09.2015) to impart MS Office and computer fundamental training to its employees. WH Desk
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he training would be instructor-led in a classroom mode in a batch size of 20 participants. NIIT will provide training in the methodology of 50 percent concepts/theory sessions and 50 percent practical. The trainings will be conducted by NIIT at their centre’s with provision of all logistics in the same city of AAI airports or location finalized by AAI. The agreement was signed by Rajiv Goel, Executive Director (Training), AAI and Shivan Bhargava, Group PresidentSkills & Careers Group, NIIT Ltd in the presence of Anuj Aggarwal, Member (HR), AAI. Speaking on this occasion Aggarwal emphasised on the need for up gradation of computer skills of the AAI employees for successful implementation of e-Governance
initiatives and a beginning towards digital literacy as part of Digital India campaign. He further stated that the focus of AAI management is to provide competency based training to its employees to ensure quality services to its stakeholders Goel added that the training will be imparted to the group A, B & C category of employees to make them computer savvy to have better efficiency / productivity at workplace. Speaking on this significant partnership, Shivan Bhargava, Group PresidentSkills & Careers Group, NIIT Ltd. said, “We live in a digital age and it is imperative for every individual to have basic knowledge of computers and internet to be able to function and service customers better. We will therefore help improve the computer competency of the employees of AAI and make them technologically aware and internet savvy. We are delighted to join hands with Airports Authority of India (AAI) and will continue to work towards creating a technologically aware society.”
IndiGo adds Udaipur to Delhi & Mumbai
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he low-cost carrier of India, Indigo announced Udaipur as its 34th domestic and 39th overall destination. The new schedule introduces two daily non-stop flights connecting Delhi to Udaipur and Mumbai to Udaipur, effective November 01, 2015.
16 October 2015
In its 9th year of operations these new flights to Udaipur are a reflection of IndiGo’s commitment to enhance connectivity in Western India. IndiGo, in its commitment to providing maximum connectivity from across the country on its network by catering to various segments, will see both business and leisure passengers travelling to and from Udaipur, who will now have the opportunity to experience
the hassle-free and on-time performance that IndiGo is synonymous with. The new flights are planned to cater to business and leisure travelers who are constantly on the lookout for new and affordable flying options. These new services will further consolidate IndiGo’s position as the fastest growing low cost airline in India, with its 660 daily flights connecting 39 destinations across the network.
Aditya Ghosh, President, IndiGo, said, “We are sure that connecting Udaipur with Delhi and Mumbai will boost trade, business and tourism and benefit thousands of customers. Adding Udaipur in our network is testimony of our commitment towards connectivity across the country’s corners bringing more and more people closer to their dreams and new opportunities.”
IN CONVERSATION
Ethiopian Airlines & Air India need to intensify the relationship to get their deserving shares Tadesse Tilahun
There is a need to intensify the relationship between Air India and Ethiopian Airlines to get their deserving share from the growing markets of India and Africa, says Tadesse Tilahun, Regional Director - India Sub Continent, Ethiopian Airlines. He unfolds the expansion plans of Ethiopian for India, which concentrates on increasing frequencies from Delhi-Mumbai, and adding two more points to fly from India by end of the year. Here are the excerpts of an exclusive conversation with him. Rajesh Tiwari
What are your expansion plans for India market? Could you elaborate on this? We have big plans to expand our reach in India as it’s a huge and very potential market for us. We are concentrating on two points at the moment; the first is increasing our frequencies at the existing points. So far we have been operating single daily flights from Delhi-Mumbai, which is not enough as the demand is very high. So we are all set to double the number of frequencies from these two destinations very soon. Second is adding more points in our portfolio to fly from India (at least two) by end of the year. We already are working on the bilateral revision; the proposal has been submitted to the government of India. In southern part of the country Chennai, Bengalore and Hyderabad are
potential destinations including Ahmedabad in western India. Once the revised bilateral is in place, we will fly from two more destinations by end of the year.
How has your code-share agreement been with Air India? Our cooperation with Air India is not new. Even before this agreement we had a cooperation with Air India, which we diversified (after joining the star alliance by Air India) to cover more points in India and Africa. However, there is a need to intensify the relationship between these two airlines to achieve their desired growth.
What is the need to intensify this agreement? Could you explain on this? The Indian market is growing as well as the African market is untouched and unexploited. Despite being the largest (Ethiopian in Africa) and national carrier (Air India) these two airlines are not getting their deserving shares especially from these markets. That’s why we need to intensify our relationship with the national carrier of India.
Which is the point (s) need to be revised to increase the profit share? Currently we have seven points in India and five in Africa. Ethiopian is flying to 51 destinations in Africa out of which we have just five points under code-share agreement. So whenever we seek more cooperation from Air India; we mean to cover almost all domestic points in India and similarly for Air India in Africa. We have a very good connection from Latin America with a direct flight to Sao Paulo, and fastest connecting carrier to America. We are very well connected to Europe (8-9 destinations), USA
Tadesse Tilahun Regional Director - India Sub Continent Ethiopian Airlines
and Canada. Similarly, India has a good connectivity to Australia, which we don’t. So adding more points (more cities) in our agreement will be a win-win situation for both airlines. Apart from Kolkata, Jaipur and Kochi we want to offer seamless connectivity from other parts of India to Nigeria, Addis Ababa, South Africa or anywhere else in Africa. If this happens passenger would be able to fly from any part of the country to anywhere in Africa on a single code-share ticket.
How has the load factor been during previous year? Despite various challenges in Africa market after Ebola outbreak and unrest in some places, our load factor has increased in 2014 as compare to 2013. Delhi and Mumbai have shown a very good response
with 80 and 85 percent load factor respectively that encourages us to increase our capacity from this market.
Do you have any ambitious plan for Ethiopian? What’s the latest development at international front? We have a 15 year plan for Ethiopian ‘Vision 2025 ‘a strategic road map for airline’s growth. We have completed the first phase of five years in July 2015. As per the Vision 2025, we aim to add at least four destinations in every alternative season. In this summer schedule, we have launched flights to Dublin, Los Angeles, Sao Paulo, Cape Town, Gaborone, Goma and Manila. After the completion of this plan by 2025 we will have connectivity to all major points across the world.
October 2015 17
NEED TO KNOW India, the well renowned destination for its natural and heritage tourism products attracts a large number of incentive groups every year. The country not only offers super products for incoming incentive programmes, but the region is also unique for its huge potential for outbound travel programmes as well. In an endeavour to put across the foreign and national Incentive Travel professionals Whereabouts brings a special coverage of the most preferred MICE/ Incentive Travel destinations across the country. WH Desk
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he statistics reveals that MICE market is one of the most exciting and fastest growing segments of tourism in India. Trends indicate that travel agents, tour operators, hotel companies, cruise companies are all eyeing India as one with great potential for future growth. The sheer size of this market and its tremendous capacity makes it both significant and lucrative destination for MICE. The important conference centres in the country are
INDIA
The Significant & Lucrative MICE Destination
Old Fort, New Delhi
located at New Delhi, Mumbai, Agra, Bangalore, Chennai, Cochin, Goa, Hyderabad, Jaipur and Kolkata. Some important hotel chains like the Taj Group, ITC-Welcomgroup, Oberoi, Le Meridien Hotels, Marriott Hotels etc. also have excellent conferencing facilities across the country. New Delhi the capital city of India remains a favourite MICE destination due to the world class infrastructure, ancient
UTTAR PRADESH
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ttar Pradesh offers a number of MICE destinations as many modern facilities related to travel, hotel accommodation, hosting of conferences and events etc have come up at many cities. In all such MICE destinations, planned large groups can be brought together for some particular purpose such as business meetings, international conferences and other major or minor business events. Incentive tourism as a type of employee reward (incentive) for a job well done can also be planned to several destinations in Uttar Pradesh.
18 October 2015
monuments and availability of excellent shopping centers. Some popular business meeting venues include the most renowned exhibition destination such as Pragati Maidan, India Habitat Centre, Vigyan Bhawan and Convention Hall at The Ashok followed a number of five start properties across the city. Hyderabad with numerous heritage monuments, the Pearl City has become a
fast information and technology hub. The Hyderabad International Convention Center (HICC) has already hosted a large number of international as well as national conference and meetings within a short period of time. Cochin, the city famous for backwater remains an ideal destination for the MICE industry to conduct conference. Ayurveda remains a major attraction for business delegate.
Taj Mahal, Agra
The biggest attraction of the state is the world renowned heritage site the Taj Mahal. This heritage site attracts a large number of traveller from across the globe. This is the most preferred destination for foreign travellers to come and see through their eyes. The Taj Mahal is considered the finest example of Mughal architecture, a style that combines elements from Persian, Indian, and Islamic architectural styles. The Taj is an experience of its own kind, while on the one hand its magnanimity is so sublime, so on the other the exquisite inlay work and detailed craftsmanship together with the
calligraphy is simply amazing. The combination simply leaves one absolutely mesmerised. Preferred Destinations: ÂÂAgra ÂÂNoida ÂÂVaranasi ÂÂLucknow
For More Information Directorate of Tourism, UP C-13, Vipin Khand, Gomti Nagar, Lucknow, Uttar Pradesh. T: + 91-522-2307037 M: 9415609453 E: upstdc@up-tourism.com, www.uptourism.gov.in
NEED TO KNOW Center for conducting various business events. Jodhpur, the happening business center is famous for few hotels such as Umaid Bhawan Palace and Hotel Park Plaza to hold a conference. Udaipur remains one of the best places to hold meetings and enjoy the charm of a royal era. The serial site, situated in the state of Rajastahan offers
Chittorgarh Fort
Preferred Destinations
RAJASTHAN
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ajasthan is not only about an aristocratic ambience, but it makes business sense too. The state offers unparalleled luxury in heritage accommodation, great sightseeing and entertainment along with its famed traditional hospitality. Moreover, a good tourism infrastructure provides a host of facilities like welcome ceremonies, transportation, convention receptions, banquets and gourmet of any kind.
Rajasthan offers a wide choice of convention centers. One can choose from well-connected cities like Jaipur, Jodhpur and Udaipur to small venues which could be historical or even wildlife sanctuaries depending on your liking.
Jaipur, Jodhpur and Udaipur Jaipur provides world class facilities and conference venues such as ITC Rajputana and B.M. Birla Science
ÂÂRajasthan Cities: Jaipur, Jodhpur, Udaipur, Bikaner, Ajmer, Pushkar
excellent historical places. It includes six majestic forts in Chittorgarh, Kumbhalgarh, Sawai Madhopur, Jhalawar, Jaipur and Jaisalmer. The eclectic architecture of the forts, some up to 20 kilometres in circumference, bears testimony to the power of the Rajput princely states that flourished in the region from the 8th to the 18th centuries. ÂÂRajasthan Pilgrimage: Pushkar, Ajmer Sharif, Dilwara Temples, Ranakpur Temples, Jain temple
ÂÂRajasthan Forts: jaiselmer Fort, Mehrangarh Fort, Chittaurgarh Fort, Amber Fort, Junagarh Fort
ÂÂRajasthan Havelis: Samode Haveli, Jaipur, Havelis in Jaiselmer
ÂÂRajasthan Palaces: City Palace-Jaipur, City Palace Udaipur, Lake Palace, Umaid Palace, Lalgarh Palace
Tourist Reception Centre Jaipur, Rajasthan T- 91-141-5110598 Nodal Officer, T- 91-141-5155112 acpdd-dot@rajasthan.gov.in www.rajasthantourism.gov.in
ÂÂRajasthan Monuments: Jantar Mantar, Hawa Mahal, Birla Temple,
For More Information
KERALA
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erala is fast emerging as a MICE destination. With a fine blend of culture and natural settings, Kerala also offers state-of-theart technology for business meetings, conferences and exhibitions to match global standards. Amidst ravishing backwater settings, series of breathtaking tropical beaches, mist-laden, plantation hills and cities that host leading names in star hotel business; all provide some of the best venues for fabulous MICE experience in Kerala.
Ayurveda Treatment
More and more corporate firms are looking forward to spending quality time in Kerala by mixing business with pleasure. Preferred Segments ÂÂAyurveda ÂÂHouseboat ÂÂBackwaters Preferred Destinations ÂÂBackwater Conferencing: Thiruvananthapuram,
For More Information
Houseboat
Kumarakom, Alappuzha, Kochi, Thrissur, Kozhikode ÂÂHill Station Conferencing: Idukki - Munnar, Thekkady, Wayanad
ÂÂBeach Conferencing: Thiruvanthapuram, Kochi, Alappuzha, ÂÂCity Conferencing: Thiruvananthapuram, Kochi, Thrissur, Kannur
Department of Tourism Government of Kerala Park View, Thiruvananthapuram Kerala, India - 695 033 T +91 471 2321132, E-info@keralatourism.org, deptour@keralatourism.org. Tourist Information toll Free No: 1-800-425-4747. www.keralatourism.org
October 2015 19
Tulip Garden
JAMMU & KASHMIR
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ell acclaimed as the paradise for leisure, adventure, summer/ winter excursion, road trips and much more Jammu & Kashmir is an ideal state for holding business meeting and conferences. The state has a number of hotels and resorts located on the banks of picturesque world famous Dal Lake or amid the hilly forest
and mountain area that are capable to mix business with pleasure. There are a number of finest places that can be the destination of your choice, and outing options that can make your day. Try mixing business with fun and see how well wired the state is. Where the great mountains descend to stand vigil by a lake
and the sun sets crimson on the Dal Lake, stand the Sher-i-Kashmir International Conference Centre (SKICC). Located along the boulevard that encircles the Dal Lake, the convention centre brings to Srinagar all the facilities of a modern conference venue. For leisure and pleasure Golfing, Fishing, Trekking, River Rafting, Mountaineering, Water Skiing, Heli Skiing, Sightseeing, shopping, or just relaxing in a room with view of mountains or mesmerising waters of the Dal Lake. The Royal Springs Golf Course is one of the most stunning and breathtaking golf courses in India with the Zabarwan hills in the background and the Dal Lake around the corner. The golf course is spread over 300 acres
GOA
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oa is among the most perfect destinations for MICE tourism in India. With its pristine beaches and buzzing culture a large number of travellers from abroad come to Goa for a funfilled corporate or incentive trip. The Government of Goa in its XXIV Cabinet Meeting of the Council of Ministers dated 28/11/2012 has approved Single Window System for According Permission to Tourism related events. The Department of Tourism is the Nodal Department to grant permissions to tourism related events like beach weddings, handicrafts and night bazaars, music festivals, cultural events and other tourism related festivals, exhibition and MICE events etc. the department proposes to broadly classify the events into two categories. Preferred Destinations ÂÂPanaji ÂÂMargao ÂÂCalangute ÂÂCandolim ÂÂBaga Beach
20 October 2015
Beach Wedding
Preferred Segment ÂÂBeach ÂÂHistorical Monuments/ Churches
For More Information Goa Tourism Development Corporation, Paryatan Bhavan, 2nd Floor, Patto Plaza, Panaji Goa, India 403001 T: 91-832 2437132 / 2437728 reservations@goa-tourism.com www.goa-tourism.com
St. Francis Xavier Church
of rolling hills, native deciduous forest, lakes, wilderness with the occasional marsh. A wide variety of bird life can be spotted on the course including a large number of kites at the 9th hole and 18th hole as they feast on the fish that thrive in the water bodies adjoining these holes. Preferred Destinations ÂÂNigeen Club ÂÂVivanta by Taj ÂÂHari Niwas Palace ÂÂThe Lalit Grand Palace
For More Information Director Tourism (Kashmir) Tourist Reception Centre Srinagar Tel. 91-194-2452690-91, Tel/Fax: 91-194-2479548 Email: dtk@jktourism.org
NEED TO KNOW Preferred Destinations
Rameshwaram Temple
For More Information
TAMIL NADU
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amil Nadu is a state with several distinguished tourism genre. It has cerulean mountains, verdant vegetations, sandy beaches, mammoth monuments, timeless temples, fabulous wildlife, scintillating sculptures and reverberating rural life. It has picturesque spots, continuing
ÂÂHill Station: Ooty, Kodaikanal, Yercaud, Yelagiri, Annamali Hills, Kolli Hills ÂÂTemples: Murugan Temple, Navagragha Temple, Velankanni Temple, Madurai, Thanjavur, Ngore, Rameswaram, Kumbakonam ÂÂWildlife: Mudumalai Sanctuary, Vallanadu Sanctuary, Viralimalai Sanctuary, Point Calimere Sanctuary
heritage, cultural confluence and aesthetic magnificence. The vast coastline of Tamil Nadu has many silvery beaches like the Marina, Elliots, Thiruvanmiyur, Tiruchendur, Rameswaram and Kanniyakumari. The temples of Tamil Nadu reverberate
with spirituality and music. Madurai, Rameswaram, Kumbakonam, Chidambaram, Thanjavur and Tiruchirappalli have innumerable temples with different deities. The finely hewn grandeur sculptures reflect artistic excellence and cultural splendour.
Tamil Nadu Tourism Development Corporation, Tourism Complex, No.2,Wallajah Road, (near Kalaivanar Arangam), Chennai-600 002. T. 91-25333850 Extn.213 25333333, 25333857, 25333294, E: ttdc@vsnl.com
UTTARAKHAND
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ozily snuggled in the arms of the great Himalayas, the state of Uttarakhand has time and again been referred to as ‘Dev Bhumi’ or ‘The Land of Gods’. This accounts for the numberless Hindu and Buddhist lore associated with the very roots of its terrain whose astounding splendor reveals itself in all shades of nature – there is abundant greenery, a rare variety of wildlife and million floral hues and of course the pristine Himalayas. At the feet of these Himalayan heights lie
the glaciers. Glaciers are ice in gradual motion and several sacred and life-giving rivers find their origin in them. According to the glacial formations, two of the five traditional divisions of the Himalayan range are found in Uttarakhand, namely Garhwal and Kumaon. The major glacial formations of Garhwal include Bandarpunch, Doonagiri, Khatling, Gangotri and the Nanda Devi cluster of glaciers, while Kumaon incorporates the Kaphni, Milam, Pindari and Ralam Glaciers. River Rafting, Rishikesh
Lakshman Jhula, Rishikesh
Preferred Activities ÂÂSkiing ÂÂTrekking ÂÂRafting ÂÂMountain Biking ÂÂParagliding ÂÂCamping
For More Information: Uttarakhand Tourism Dev. Board Near ONGC Helipad Garhi Cantt. Dehradun-248001(India) T- 91- 135- 2559898, 2559987 E :infoutdb-uk@nic.in
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22 October 2015
AVIATION
Qatar Airways expands Dreamliner service in India, connects Kolkata
Lufthansa India unveils Global Diwali Campaign
Qatar Airways has announced an expansion of its Boeing 787 Dreamliner route network to India with the launch of services to and from Kolkata starting 1st December 2015.
First local campaign to be rolled-out worldwide; alldigital campaign to see 80 countries and estimated 1 million Indians participate worldwide #Diwalisurprise
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he increase in demand for travel to and from the region and the airline’s steadfast commitment to the Indian market has resulted in the introduction of the stateof-the-art Dreamliner on the daily flights between Doha and Kolkata bringing an additional capacity of more than 76 percent compared to the A320 which is being operated on the route. Qatar Airways’ daily seat capacity to Kolkata has nearly doubled from 144 seats on the A320 to 254 seats on the 787 Dreamliner aircraft. Qatar Airways currently operates the 787 Dreamliner twice daily to capital city Delhi. “We are delighted to introduce Qatar Airways’ Dreamliner service to Kolkata, which will not only offer an increase in
capacity to the route but will also redefine the in-flight experience of our passengers travelling to Doha and beyond,” said Ihab Sorial, Vice President Indian Subcontinent, Qatar Airways. Daily flights from Kolkata connect via Doha to popular business and leisure cities in Qatar Airways’ global network including Chicago, Dallas, Dubai, Houston, London, Miami, New York, Paris, Philadelphia, Washington D.C. and more, with easy and seamless connections with an average transit time of around two hours at Doha’s state-of-the-art Hamad International Airport. Currently, Indian operations cover services from Ahmedabad, Amritsar, Bangalore, Chennai, Cochin, Delhi, Goa, Hyderabad, Kolkata, Kozhikode, Mumbai and Trivandrum. The airline recently announced further expansion in India with plans to re-launch operations to Nagpur, its 13th Indian gateway, with daily flights from 1st December 2015.
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ufthansa Passenger Airlines India has unveiled an all-digital Diwali campaign on a global scale on October 1st. Conceived and seeded by Lufthansa India, the #Diwalisurprise campaign has been rolled-out simultaneously across 80 countries and expects a participation of 1 million Indians worldwide. Celebrating the spirit of love and togetherness, the #Diwalisurprise campaign gives participants a chance to unite with their loved ones by registering their “wish” and getting a chance to win tickets for Lufthansa flights. Wolfgang Will, Director, South Asia, Lufthansa Passenger Airlines, said, “The #Diwalisurprise campaign is
Wolfgang Will Director, South Asia Lufthansa Passenger Airlines
yet another affirmation of the fact that India is very close to our heart and that as a brand we are ‘More Indian than you think’. Lufthansa has constantly strived to establish a deeper connection with its Indian customers and this time we have gone a step beyond India and reached out to Indians across the globe. We are truly excited to unveil this campaign globally and hope it will be a resounding success.”
Tourism Malaysia & Malindo Air launches direct flights from Trichy to Penang Trichy Airport has become the first international airport to have direct flight services to Penang, Malaysia which is in addition to the 10 flight operations of Malindo Air to Kuala Lumpur from Trichy. WH Desk
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alindo Air will operate two services a week on Tuesdays and Saturdays. The flight will depart from Penang airport at 8.30 pm and arrive at Trichy airport at 9.40 pm. In the return direction, it will depart from Trichy at 10.30 pm and reach Penang at 4.45 am, the following day. Malindo Air’s network carrier allows passengers from Trichy to Penang in connecting
other domestic destinations in Malaysia as well. Noor Azman Samsudin, Director, Tourism Malaysia, Chennai said, “The decision by Malindo Air to start this new route emphasises the value and importance of tourism, trade and business links between India and Malaysia. In fact, India is the 6th largest contributor to the tourism sector in Malaysia. We hope that this new air link will contribute to boost tourism in support of MYFEST 2015, encouraging Indian tourists to come more often and stay longer in order to enjoy the festival offerings nationwide”. Chandran Rama Muthy, Chief Executive Officer of
From L to R: First two passengers of the Trichy-Penang flight seen with S. Suresh, Acchar Singh, Noor AzmanSamsudin, B.C.H.Negi and M.C. Kavitha
Malindo Air said, “We foresee an encouraging passenger growth from South India, particularly Trichy, a huge market for Malaysia as a large portion of Malaysia’s Indian population is from this region of India.” Special Introductory Fares The special introductory offer is available now with return fares for Economy starting from INR 16852 inclusive of taxes
with 30kgs baggage allowance, meals on board and the business class return fares of INR 48474 inclusive of taxes with 40kgs baggage allowance and meals on board for Trichy-Penang-Trichy. The Boeing 737-900ER series aircraft will operate in this sector, with a seating capacity of 180 which includes 168 Economy and 12 Business class seats.
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Indian visitor expenditure in Australia crosses the AUD 1 billion mark For the year ending June 2015, visitor expenditure out of India crossed AUD 1 billion mark registering a record growth of 39 percent. India has also improved its ranking to become the 10th largest market for spend into Australia. WH Desk
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s India moved up the rankings to be the eighth largest source market for inbound arrivals into Australia, spends by Indian travellers’ in Australia has reached an all-time high. For the quarter
ending June 2015, India recorded visitor expenditure growth of 40 percent. Nishant Kashikar, Country Manager, India & Gulf, Tourism Australia, said, “The last fiscal (July-June) has been the best year for us with the highest ever growth in arrivals and spends. We see a shift in visitor profile from India, with a growing share of holiday visitation out of the overall leisure segment. Rising destination awareness and an increased aspiration to visit Australia have facilitated a surge in arrivals and spend by Indian travellers. Our core objective for the current year is to strengthen our ties with key distribution and airline partners to sustain the growth of tourist arrivals and spend from India.”
Zambia aims to capitalise growing Indian outbound market WH Desk
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Felix Chaila, Managing Director, Zambia Tourism Board said, “India is an emerging source market for us and we want to see a positive growth from this market. “Zambia is the new face of Africa and is a safe and secure destination with one of the fastest growing economies in the world. We feel Indians are looking at exploring new and exciting destinations
24 October 2015
With the campaign featuring travel packages starting at `119,000, a high proportion of Indian travellers are expected to be Australia bound for the yearend holiday season. Australia has witnessed a continued growth trajectory
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Felix Chaila Managing Director Zambia Tourism Board
and Zambia is a product they will love.” For the first hand experience the tourism board in association with Kenya Airways organised a familiarization trip to Zambia for prominent tour operators from India. The seven days tour to Zambia showcased Kenya Airways flights and the sights and sounds of the destination.
Nishant Kashikar Country Manager-India & Gulf, Tourism Australia
in tourist arrivals from India. For the year ended June 2015, 220,000 Indian travellers visited Australia which is an increase of 19 percent for the same period the previous year. For the six months to June, Australia received 122,900 visitors from India, a 24 percent increase relative to the same period of the previous year. For the year ended June 2015, the average expenditure for Indian tourists in Australia was AUD 4,750.
Singapore Tourism appoints TRAC as Marketing Representative The key objective of the marketing representative is to enhance the positioning of Singapore as a favoured travel destination for leisure and business amongst the travellers from the South India market.
he tourism board is concentrating on networking events, branding activities and one-onone sales meetings in India with the help of India representative Blue Square Consultants. The country has tourist attractions like parks, lakes, rich heritage and culture but the main USP of Zambia remains the World Heritage Site of Victoria Falls, the only natural wonder of the World in Africa and the largest curtain of falling water in the World.
Tourism Australia recently launched a tactical driven media campaign in association with its key distribution and airline partners in the primary markets of Mumbai, Delhi and Bangalore through the successful and established platform of ‘There’s Nothing like Australia’. The campaign aims at enticing travel to Australia through attractive offers by travel partners including Kesari Tours, Vacations Exotica, MakeMyTrip. com, Yatra.com and TUI.
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ith two existing offices in India operating out of Delhi and Mumbai, the Singapore Tourism Board (STB) has appointed TRAC Representations as their marketing representative for the South India market to strengthen trade relations and execute marketing initiatives in Tamil Nadu, Andhra Pradesh, Karnataka, Telangana and Kerala. TRAC will be operating offices in Bangalore and Chennai for STB. Commenting on being appointed as the Official Marketing
Representative for Singapore Tourism Board in South India, Rajeev Nangia, COO, TRAC Representations said, “We are delighted with this appointment and privileged to be representing STB in South India. Singapore has a lot to offer and promises the best of everything to the India traveller. The team is ready and looking forward to interact with the South India travel.” Shreekala Sukumaran and Meenakshi Gupta have been appointed as marketing representative for Chennai and Bangalore market. Shreekala is an expert business leader and customer service consultant in the Tamil Nadu travel industry. She has worked with various leading travel companies of Chennai and with an experience of over 11 years. Meenakshi in Bangalore office has over 20 years of work experience. She has been working closely with the South Indian travel trade. destinations.
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TAT keen to tap southern India, plans to promote experiential tourism Bangalore-the newly added destination on Air Asia’s radar encourages Thailand to strengthen its presence in southern part of the country. WH Desk
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hailand has registered more than seven lakh tourist from January to July this year from India. However, the majority of travellers come from Delhi and Mumbai that’s why TAT targets the southern market of India to enhance the number of travellers. “Since Air Asia has added Bangalore as its new destination and started a direct flight from Bangalore to Bangkok, we hope to get more travellers from this part of the country. We already have received a good number of
tourists from India in last seven months; we expect a good chunk of travellers from southern India by end of the year,” said Sugree Sithivanich, Deputy Governor for Marketing Communications, Tourism Authority of Thailand. Elaborating on the promotional activities planned for the year ahead he said, “There will be a lot of activities for women travellers. We will have special packages for them; No matter they go in groups or as an independent traveller. We will create a suitable package for all.” Also TAT is focusing more on segmentation of tourism. In order to engage Indian travellers with Thai culture and activities TAT plans to promote Experiential Tourism. The especially made packages will help Indian in cooking Thai food and learning other cultural activities.
TAT to host AT&RTCM 2016 Thailand is all set to host the PATA Adventure Travel and Responsible Tourism Conference and Mart 2016 (AT&RTCM 2016) will be taking place at the Dusit Island Resort in the historic northern city of Chiang Rai, Thailand from February 17-19, 2016 under the theme “Creating Experiences, Sharing Opportunities”. This mart is expected to boost the awareness about the adventure products of the country. There will be around 40 sellers from adventure segment and the number of buyers probably would be the same. “It would be an opportunity for our people to learn how to promote adventure tourism, also the awareness about our products will be increased
Sugree Sithivanich Dy. Governor-Mkt Communications Tourism Authority of Thailand
among the buyers from across the world. So far we receive travellers from leisure, MICE and wedding and honeymoon segment , so once we start getting adventure travellers the number will go up many folds,” said Sithivanich. According to him the campaign for next year’s PATA mart would be ‘Share More Experiences and More Opportunities’
Tourism New Zealand, Auckland Airport & Malaysia Airlines announces joint promotion
Win amazing holiday trips to Bhutan
Tourism New Zealand, Auckland Airport and Malaysia Airlines have announced their new joint venture partnership for the Indian market for the travel period October 2015 to March 2016.
marketing strategy in India. In the past two years Malaysia Airlines has been a key partner for us in the Indian market and our joint ventures have been fruitful and encouraging. We aim to continue our association with Malaysia Airlines in making New Zealand more accessible to Indian travellers.”
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Malaysia Airlines’ Regional Head South Asia and Middle East, Azahar Hamid said, “New Zealand has so much to offer-the great outdoors, breath-taking views and just about every activity for the whole family. New Zealand is the destination to be. Our daily flights between Kuala Lumpur and Auckland allow for seamless connectivity for our travellers from India to travel to New Zealand.”
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he campaign will aim to drive high value travel to New Zealand out of Delhi, Mumbai, Bangalore, Chennai and Hyderabad through special promotional fares. Speaking about the partnership, Steven Dixon, Regional Manager – South and South East Asia, Tourism New Zealand said, “2016 is the third and most crucial year for us as we unfold the last leg of our three year
New Zealand has witnessed a steady increase in arrivals from
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Steven Dixon Regional Manager – S&SE Asia Tourism New Zealand
India with 42,896 travellers visiting the destination for the year ending July 2015 (an increase of 25.4 percent) out of which 20,000 (+23 percent) were holiday visitors.
n an effort to allow everyone from across the globe to share what happiness means to him or her, the Tourism Council of Bhutan introduced the Bhutan Photo Campaign. The Bhutan Photo campaign is a simple way of sharing what happiness means to everyone with photographs on www.HappinessIsaPlace. com. To promote the campaign, attractive prizes will be given away for the photographs with highest likes and shares from the campaign page. The campaign will end in December 2015. The campaign is dedicated to the selfless Kings of Bhutan for introducing and promoting the Philosophy of GNH.
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Brand USA concludes fourth India Mission The U.S. delegations included 43 participants representing 31 U.S. companies including destinations, attractions, hotels and receptive operators. Added a new Luxury module in the USA Discovery Program, the online training program, for agents in India. WH Desk
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he mission, travelled across three Indian metro cities of Chennai, Mumbai and New Delhi witnessed an excellent response from Indian travel industry professionals. The mission provided an opportunity for U.S. suppliers to engage with key decision makers through free flow oneto-one appointments with the goal of increasing destination and product knowledge, business cooperation and travel bookings. The invitees included major stakeholders from the Indian travel trade,
The U.S. delegations in New Delhi
airline representatives, hospitality representatives and tour operators. Additionally, a dedicated media day was organised in New Delhi with leading travel trade and consumer media. Launches luxury badges for travel-trade Brand USA launched a new Luxury module on the USA Discovery Program, the online training program, for agents in India. Housed at www. USADiscoveryProgram.in, the Luxury module focuses on the luxurious accommodation, dining, spa and ranch experiences that United States has to offer to its travellers.
The online training tool enables agents to learn about the diverse destinations and experiences available in the USA and take interactive quizzes. “As always, India Mission has been a great platform for our partners who want to generate more business from this key market. The growth in all major segments – FIT’s, special interest, group, travel tradeand luxury travel provides a huge opportunity for the USA, said David Whitaker, Chief Marketing Officer, Brand USA,. “We will continue to plan focused initiatives to widen our audience reach in India and leverage
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enowned American standup and Comedy Central favourite Hannibal Buress as well as one of Variety magazine’s Top Ten Comics to watch, Jerrod Carmichael will join international funnyman Dave Chappelle and new host of ‘The Daily Show’ Trevor Noah in what is set to be the region’s largest comedy festival. Also added to the programme is the homegrown international comedian, UAE and India’s representative in ‘The Funniest Person in the World 2015’ competition, Nitin Mirani. Taking place from October 15 - 24, tickets are now on sale at www.dubaicomedyfest.ae and
26 October 2015
Nitin Mirani will headline ‘Desi Invasion’ on Saturday October 17th, performing alongside Atul Khatri, Abish Mathew, Kenneth Sebastian and NeetiPalta. Local funny man Ali Al Sayed, Saudi Arabian YouTube sensation
Sheema Vohra, Managing Director, Brand USA in India added, “Every year, during the India Mission, we witness new developments, new partnerships and new opportunities for U.S participants as well as our Indian travel trade partners. We are confident that this trend will continue over the next decade and the India Travel Mission provides an excellent opportunity for Indian travel partners to cultivate lucrative business opportunities to the USA.”
Indonesia facilitates firsthand experience
Dubai Comedy Festival announces exciting additions to its line-up are available in four categories Diamond, Platinum, Gold and Silver. A purpose-built 4,500 seat venue at Skydive Dubai will be the stage for two Main Gig weekends, which will include an opening night of Arabic Comedy, second night performance from Hannibal Buress and Jerrod Carmichael on 16th October as well as a closing weekend that will see Dave Chappelle take the stage on 22nd and the 23rd October and Trevor Noah perform on Saturday 24th October.
existing opportunities,” he added.
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Nitin Mirani
Bader Saleh and Las Vegas headlining Comedy Magician Mac King will also feature during the festival. Other highlights include the Comedy Strip @ JBR Walk, which will hosta number of unique and hilarious Comedy Nights, and free daily street performances.
isit Indonesia Tourism Office, India in association with PACTO & Marriott Hotels hosted ‘Singapore Airlines Award Function” at the Ritz Carlton Pacific Place followed by a familiarisation trip to Jakarta from 7th to 11th August 2015. Singapore Airlines felicitated their top performing agents at the event. There were 10 travel agents from Mumbai and 11 travel agents from Delhi who participated in the familiarisation trip to gain a firsthand experience of Jakarta and Bandung. The objective of the trip was to promote the island as a ‘mustexperience’ destination both for pleasure on one hand as well as for holding conferences, meetings, corporate and incentive travel events of any scale or scope on the other.
EXTENSIVE COVERAGE
PTM 2015; KARNATAKA CREATESTHE MARVELOUS ACT OF BUSINESS & PLEASURE The untiring efforts of Department of Tourism, Government of Karnataka presented PATA Travel Mart 2015 in such a way that has never ever seen in the history of travel events in India. The event was a great combination of brain storming business sessions and power networking followed by glittering cultural nights. The Karnataka Tourism consumed this opportunity to the fullest in showcasing the each and every aspect of tourism from natural beauty, heritage sites, culture and cuisine to handicrafts of the state. WH Desk
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ATA Travel Mart 2015 hosted by the Department of Tourism, Government of Karnataka is expected to encourage tourism investment in India. The mart has attracted over 1,000 delegates from 61 destinations. The total number of delegates for PTM2015 was 456 sellers from 266 organisations and 28 countries, along with 242 buyers from 233 companies and 50 source markets. The traditional lamp lighting and ribbon cutting ceremony (took place on September 7) was conducted by Ananth Kumar, Honourable Minister for Chemicals & Fertilizers, Government of India, R.V. Deshpande, Minister for Large & Medium Scale Industries & Tourism, Government of Karnataka, Umashree Minister of State for Women & Child Development, Empowerment of the Differently Abled & Senior Citizens & Kannada & Culture, Government of Karnataka in the presence of PATA Chairman Kevin Murphy, PATA CEO-Mario Hardy, members of the PATA Executive Board, G Sathyavathi,
28 October 2015
Director, Karnataka Tourism and a large number of distinguished guests from national and international fronts.
L to R: Dr Mahesh Sharma, MoS for Tourism & Culture (I/C) receiving the memento from Chief Minister of Karnataka, Sidramaiah. R V Deshpnde Minister for Large & Medium Scale Industries & Tourism and G Sathyavathi, Director, Karnataka Tourism can be seen the picture
“The PATA exhibition taking place in Karnataka is a grand success as when I inaugurated the mart all the 350 booths were functioning; which happens rarely,” said Honourable Minister R V Deshpande while addressing the media and delegates at the exhibition. Further elaborating on the importance of PTM he said, “The exhibition is a unique opportunity not for Karnataka alone, but for other states of the country as well. The each and every minutes of this exhibition is filled with a business opportunity and exchange of ideas for better growth of the tourism and its stakeholders.” Addressing the media briefing at the Bangalore International Convention Center Kevin Murphy, Chairman PATA stated, “Over the years the Mart’s continued success has been due to its ability to continue to add further value for our delegates and members, while striking the right balance between quality and quantity
Dr Mahesh Sharma MoS (IC) for Tourism and Culture Govt of India and R.V. Deshpande, Minister for Large Medium Scale Industries and Tourism, Government of Karnataka addresing the delegates at the inaugural ceremony
for our registered buyer and sellers.” Commenting on India’s tourism products he said that this country has great potential and tourism options to offer international travellers. Murphy also wished all delegates every success with their networking and contracting activities. He stressed the remarkable value of conducting business at PATA Travel Mart, noting that the annual event remains one of Asia Pacific’s most value adding and cost
effective networking and contracting event. The PATA Chairman also used the opportunity to thank Christ University in Bangalore for hosting the PATA Youth Symposium on Friday, September 4. The event, organised by the Association’s Human Capital Development team with the theme ‘Human Resources Challenges and Opportunities for Tourism’s Next Generation’, attracted over 200 young professionals.
EXTENSIVE COVERAGE
G Kamala Vardhana Rao of Kerala Tourism receiving the Award
G Satyavathi IAS, Director, Karnataka Tourisn (centre) with Mario Hardy, CEO PATA and PATA delegates
Vivek Mathur of Madhya Pradesh Tourism with a colleague (L) and a foreign visitor
R V Deshpnde Minister for Large & Medium Scale Industries & Tourism receiving a memento from Kevin B Murphy, Chairman, PATA
Sugree Sithivanich, Deputy Governor for Marketing Communications, Tourism Authority of Thailand with Mario Hardy PATA CEO
Guldeep Singh Sahni President OTOAI
Umashankar Prasad Director, Bihar Tourism
October 2015 29
EXTENSIVE COVERAGE
We must pay focused attention to the building of a high quality tourism infrastructure in the country: Honourable President of India Speaking at the outset of the National Tourism Awards 2013-14 organised at Vigyan Bhawan in New Delhi the Honourable President of India Pranab Mukherjee said that with the growth of the Indian economy and the increase in disposable income of the people, India can expect tourist inflows to remain on a positive trajectory in the years to come. WH Desk
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e must pay focussed attention to the building of a high quality tourism infrastructure in the country, said President of India while addressing the august gathering at the award ceremony. He presented the National Tourism Awards 2013-14 and congratulated the winners. “The launch of two initiatives - Swadesh Darshan and PRASAD (Pilgrimage Rejuvenation and Spiritual Augmentation Drive) aiming at integrated development of circuits and pilgrim centres would go a long way in achieving this objective,” he added. He emphasised that the safety mechanisms that we create,
the precautions that we put in place must reassure our guests - so that they never have to be apprehensive about their personal safety or that of their belongings. Highlighting the contribution of tourism to the economy, the Union Minister of State for Tourism & Culture (Independent Charge), and Civil Aviation, Dr. Mahesh Sharma said that the country earned Rs1,23,000 Crore rupees of foreign exchange through tourism last year . It contributes 6.8 per cent to the GDP. “Tourism is an ‘Industry of Smiles’ and the Government gives top priority to Swachhta, Suraksha and hospitality as the 3 pillars of tourism promotion in
A P Anilkumar, Minister for Tourism (right) and Kamala Vardhana Rao, Secretary Tourism, (left) Govt of Kerala receiving the award
President of India Pranab Mukherjee (centre) with Union Minister of State for Tourism & Culture (Independent Charge), and Civil Aviation Dr. Mahesh Sharma (right) and Secretary, Tourism, Vinod Zutshi at the National Tourism Awards
the country,” added Dr Sharma. Highlighting the recent steps taken by the Government, Dr. Mahesh Sharma said that Welcome Booklet is being distributed at the International Airports, giving important information including DOs and Don’ts to the foreign travellers. Similarly, 24X7 helpline has been set up which is currently functional in Hindi and English and will soon be functional in 12 International languages. The Secretary, Tourism, Vinod Zutshi said that the Tourism Awards will go a long way to catalyze and incentivize the tourism sector in India and
S J Haider, IAS , Secretary - Tourism, Devasan, Pilgrimage, Industries & Mines Govt. of Gujarat receiving the award
encourage the stakeholders to give their best performance. M/s Kuoni Travel India Pvt. Ltd, Gurgaon received the first prize for Best Inbound Tour Operators/Travel agents in the category of earning Foreign Exchange of Rs 100 cr or more in a year, M/s Trail Blazer Tours India Pvt was given first prize in the category of earning Foreign Exchange of Rs 50-Rs 100 cr in a year. M/s Eco Mobility and Hospitality Pvt Ltd won the first prize in Category I of Tourist Transport Operator, while M/s Snow Leopard Adventure Pvt Lts, Gurgaon won the prize for Best Adventure Tour Operator.
Surendra Patwa, Minister for Tourism Madhya Pradesh (right) & Vivek Mathur, GM Marketing, MP Tourism (left) receiving the award
Dr. R. Kannan, I.A.S., Additional Chief Secretary to Sarab Jit Singh, MD Travelite receiving the award Chander Mansharamani, MD Alpcord Network Government and Har Sahay Meena, I.A.S., Commissioner receiving the award of Tourism & MD, TTDC (left) receiving the award
30 October 2015
HOSPITALITY
Four Points signs three new hotels in India WH Desk
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tarwood Hotels & Resorts Worldwide, Inc. recently announced that its Four Points brand will more than double its footprint in India over the next five years with the signing of three new hotels and landmark debuts in Bhopal, Vijayawada and Vembanad Lake in Kerala. Dilip Puri, Managing Director India and Regional Vice President South Asia, Starwood Hotels & Resorts, said, “India is still an ‘under-hoteled’ market, and the demand for high-calibre lodging is expected to far exceed current supply for at least the
next three to five years. As domestic travel increases and Indian travellers continue to demand more sophistication in terms of both quality and experience, we have significant opportunity to grow our brands across the spectrum in gateway cities and tertiary markets as well as in resort destinations.” Starwood currently operates nine Four Points Hotels across India, including properties in Agra, Ahmedabad, Bengaluru, Dehradun, Jaipur, Pune, Mumbai, New Delhi and Visakhapatnam. Seven other hotels are in the pipeline in Dahej, Gurgaon, Tirupati, Vadodara, Aurangabad, Hyderabad and Tiruchirappalli.
V Resorts Sattal adventure holiday package V Resorts Sattal introduces the adventure holiday package at ` 18700, which includes a 2Nights/3Days stay, along with scrumptious meals, local tours, adventure activities and relaxing spa (massage centre) therapies, applicable from Oct – Dec 2015. WH Desk
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he resort gives an opportunity to pedal through the mountainous terrain or to spend leisurely hours in the sport of angling and also an enriching picnic at the cascading waterfall of Subhas Dhara. Paragliding at Naukuchital offers the adventurer in oneself to swoop and glide effortlessly over the cloudy mountains, lush extravagance of the landscapes and the shimmering mischief of the lake waters. During the wee hours, set out for a boat ride and spot some interesting wildlife beside the lake.
32 October 2015
APPOINTMENT
Golden Tulip Chattarpur appoints new GM
Dilip Puri MD-India & Regional VP South Asia Starwood Hotels & Resorts
Globally, Four Points is reportedly, experiencing incredible growth momentum, having recently crossed its 200th operating hotel milestone.
NEW LAUNCH
The Radisson Blu Hotel Nairobi gets set for 2015 opening WH Desk
Besides the adventure and exotic locals, the stay at the V Resorts also opens gates to some great local cuisine and pampering. The restaurant Spice Walk serves guests with locally made special Indian dishes, like pili dal masala, kadhi, shahi paneer, masala bhindi, aloo gobi served with Indian breads like tawa roti, tandoori roti pao and kulcha, in the open lawn with views of a peaceful lake bounded by tall green hills. The evenings can be tantalizing with crackling bonfire savoring smoky delights from a live grill. The resort also serves continental for dinner which includes soups, breads, boiled or grilled meat or any kind of light sandwiches.
The hotel will have 271 bedrooms and feature a health club, spa and over 1400 square metres of conference space. All conference rooms will have natural daylight and all meeting delegates can enjoy Radisson Blu’s exclusive meetings concept Experience Meetings. This new concept for meetings and events in Kenya harmonises the meeting essentials, breakout rooms, food and connectivity with the intangibles; service, satisfaction and sustainability. Experience Meetings will be the newest attractive offering of Radisson Blu Hotel Nairobi. The meeting segment is key business for the hotel. Experience Meetings provides guests with a consistent high standard of products and services from the first to the last phase of their booking.
Sandipan Bose General Manager Golden Tulip Chattarpur
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olden Tulip Hotels South Asia Golden Tulip Hotels announced the appointment of Sandipan Bose as General Manager, Golden Tulip Chattarpur. In his new role as General Manager, he will be responsible for overseeing the hotel operations, maximising revenue generation, training and leading a team of department heads. Prior to joining the hotel, Sandipan, has worked in the hospitality industry for over 18 years, was Food & Beverage Manager at the Carlson Rezidor, and prior to this spent three years at ITC Hotels Ltd. He has also been associated with Intercontinental - The Grand, Park Royal now Intercontinental Eros and started his career in hospitality in 1998 as a Management Trainee for Hotel Golkonda. In the past, he has been associated with Park Plaza Noida and Radisson Blu Noida as the Food and Beverage Manager responsible for elevation of operations and services of food & beverages
HOSPITALITY
Choice Hotels unveils new brand Identity & Integrated Marketing Campaign Choice Hotels International introduced a new identity that is rolling out world -wide. It also reflects the new direction and growth of the company as it realises opportunities with business travellers across the portfolio, particularly in the upscale segment, and among millennials. WH Desk
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ur goal is to bring people together and welcome every guest, wherever their journey takes them, said Robert McDowell, Senior Vice President of Marketing and Distribution at Choice Hotels International. “We want to stand
out and show people that we understand what truly matters to them. Travel is not only about the destination. It’s about connecting with the people you are going to see there. Choosing to get out and go might not be the easiest option, but it’s the right one.” The launch includes a new look and feel and an integrated advertising campaign that spans TV, radio, digital, and mobile designed to grow Choice’s brand awareness and celebrate everyday experiences and people connections. A redesigned ChoiceHotels. com makes it easier to book
hotel reservations from any device making those people connections more effortless than ever. The new identity will be activated across public relations, social media, and strategic partnerships to reach potential hotel guests in all channels. These integrated efforts reflect a new positioning that reinforces why people choose Choice Hotels when they travel to connect in person. With rapid changes to technology and social media moving at lightning speed, it is easy – and more convenient to connect with people virtually versus in person.
KB Kachru honoured with IFCA award WH Desk
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arlson Rezidor Hotel Group, announced that KB Kachru, Chairman, South Asia, Carlson Rezidor Hotel Group, was conferred the prestigious Indian Federation of Culinary Association (IFCA) Award of Excellence by the World Association of Chefs’ Societies (WACS)at the Global Culinary Exchange 2015 in New Delhi.
The award recognises individuals in the culinary and hospitality industries who have made an outstanding contribution to the development of the culinary profession and the promotion of culinary arts in India. Winners are selected by an exclusive award committee,constituted by the IFCA, in consultation with WACS. “Today’s consumers are increasingly sophisticated and in order to consistently delight
our diners and guests, we will continue to champion creativity and nurture passion for the culinary arts,” said KB Kachru.
Lemon Tree Hotels wins the Asian Human Capital Award 2015 WH Desk
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emon Tree Hotels has won the Asian Human Capital Award 2015. Lemon Tree Hotels is the only Indian company to win this award from amongst 40 multiindustry contenders across Asia. First-of-its-kind in Asia, the Asian Human Capital Award, instituted by Singapore Ministry of Manpower and the Human Capital Leadership Institute, honors innovative and impactful
people practices adopted by Asia-based organisations. At the award ceremony held in Singapore last week, Lemon Tree Hotels Inclusivity and Diversity Initiatives were felicitated by the business community across Asia. The awards committee appreciated Lemon Tree for building effective strategies to mainstream Persons with Disability. The award also establishes Lemon Tree Hotels as one of the leading companies in Asia to follow
Anniversary celebrations at One&Only Le Saint Geran
Patu Keswani, Chairman & MD Lemon Tree Hotel Company receiving the award
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ne&Only Le Saint Geran, Mauritius celebrates its 40th anniversary of excellence on the 20th October 2015 with an extensive, week-long, programme of activities for the guests. Guests residing at the resort between 16th and 22nd October 2015 can indulge in amazing festivities. The resort will offer exceptional programs, in which the whole family can enjoy together and partake in golf and tennis tournaments, prestigious wine dinners, musical highlights and much more. One&Only Le Saint Geran, Mauritius invites guests to an exceptional evening, with the General Manager’s cocktail reception at the pool deck where the music band- Famous 9 will recount ‘Forty years of music’. The event will be followed by an exclusive culinary show presented by the Executive Chef Stephan Brallet and his team, in collaboration with Chef Farman Ali, Chef Joel Antunes and Chef Roland Durand, at La Terrasse Restaurant in the form of a Gala Buffet.
innovative and cutting-edge diversity practices.
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NEWS IN BRIEF Clarks Inn takes its CSR to ‘Anand Niketan Vridh Sewa Ashram’
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larks Inn Group of Hotels, as part of its expanding Corporate Social Responsibility (CSR) Programme, recently visited Noida based Anand Niketan Vridh Sewa Ashram, an old age home devoted to the service of needy citizen aged over 60 and managed by Jan Kalyan Trust, in order to bring cheers in the life of its elderly residents who gave their best years to the development of the larger society that we are part of today. Clarks Inn Co-founder and President, S N Srivastava, who took keen interest in making the event happen was himself present throughout the duration of event was jubilant to
see the overwhelming response that the event attracted from the elderly residents of Anand Niketan. “For those in the dusk of their life, days and wait could be painstakingly endless. Today was a very emotional experience. We are glad to be able to bring cheers and joy to the residents of the Ashram. Everyone present immensely enjoyed this afternoon. We would like to come back soon and organise more such events at other places as well,” he said. In a first such initiative, Clarks Inn organised a colourful programme at Anand Niketan Vridh Sewa Ashram organising a Quiz show based on the format of Kaun Banega Carorepati, the famous Indian television game show aired on Sony. The elderly in the audience were divided into four teams and vied with each-other to be the first to answer every question thrown upon them with childlike enthusiasm with some amongst them displaying outstanding General Knowledge skill.
Travellers can save up to 42% while shopping with SBI Credit Card at Delhi Duty Free
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elhi Duty Free (DDF), India’s largest duty free retail space at T3, has partnered with the State Bank of India to reap savings of at least 42 percent (` 750 cash back on shopping of $ 100 or more and at least saving of 30 percent as compared to downtown prices) for the duty free shoppers. This is the first banking partnership for DDF that makes it an even more attractive shopping destination for connoisseurs of fine living. According to Abhijit Das, Marketing Head, DDFS, “Delhi Duty Free offers the widest choice to the global traveller, most exclusive range of international brands and at best price in the region as compared to other duty free and downtown prices. Top it up with the excitement of saving more with SBI card, shopping at Delhi Duty Free will truly be a delight and rewarding experience.”
trend worldwide and Delhi’s Duty Free is no different. Every year nearly 12 million passengers travel through Delhi’s T-3 (international terminal), which is perhaps the same number of some of the largest shopping malls in the city put together. Shoppers spend an average of 45-60 minutes milling through premium brands of alcohol, tobacco, fragrances, cosmetics and chocolates, fashion and accessories. Price advantage to a captive traveler audience presents a significant opportunity in airport retail.
Airport shopping is a popular
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34 October 2015
EATING OUT
Miyuki-the authentic Japanese cuisine restaurant Miyuki is a cozy seven seater place with the best in class decor that depicts the Japanese culture whilst tingling the taste buds with the best food from the island nation. Come back in the rich and vibrant Japanese culture at Miyuki which not only offers fine dining, but an elaborate Japanese experience! WH Desk
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HERE DoubleTree by Hilton Pune – Chinchwad.
OFFERINGS Miyuki, Japanese word for ‘Royal Seating’, gives you a peep into this colorful gourmet culture of Japan. The restaurant boosts an array of traditional Japanese
preparations such as the delectable Chicken Negima seasoned with Yakitori Sauce, braised Buta Kakuni (Stew pork), yummylicious Suigyu Tenderloin furnished with Yakiniku Sauce (Tenderloin), the ever popular Humberg infused with Red Wine Sauce, sassy Chicken Teriyaki amongst others. VEG SPREAD The vegetarian spread which includes Kinu Tofu Steaks with sweet soy sauce, appetising YasaiItame amongst others keeps the patrons asking for more. No Japanese meal is complete without a variety of mouth watering Sushi and Sashimi. Miyuki offers a host of Sushi and Sashimi preparations which are created using their signature ingredients.
cater to the gastronomical urge of food connoisseurs like never before. The authenticity of the preparations at Miyuki is maintained by the use of traditional Japanese herbs and fishes which are personally hand-picked by the chefs from Japan and Bangkok.
TEPPAN The highlight of the restaurant is a Live counter called Teppan. This counter provides some of the most lip smacking preparations that
PRICE A four course set menu for lunch is priced at Rs.1500+ taxes, while dinner set menu is Rs.3000 + taxes. The restaurant also hosts an elaborate A-la-
TECHNOLOGY
carte menu which is served at 3-Spices, the 24 hour coffee shop. TIMING Miyuki is open from 12.30am to 3.00pm for lunch and 7.00pm to 11.30pm for dinner. In a short span, Miyuki has managed to impress patrons across the city. Hence, prior reservation at the restaurant is suggested.
DISCOUNT & OFFERS
Clicktable.com an app The Grand Dragon Hotel, Festive for restaurants offer for Just Rs 44, 999/ The one-of-its-kind cloud-based application will facilitate casual and fine dining restaurants to manage everything from guestbook, reservation, waitlist, events and offers to business analytics, all through a single portal. WH Desk
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he restaurant industry in India faces colossal challenges mainly attributed to the highly fragmented customer base and lack of customer relationship management (CRM) systems. Based out of Delhi-NCR, Clicktable.com intends to redefine front desk management by offering real-time solutions.
The application would allow restaurateurs in optimising their business delivery with speed, efficiency, and customers connect to bridge the communication gap. Speaking on the launch, Founder & CEO at Clicktable Technologies, Varun Gupta, said, “Both a restaurateur and a customer are aware of the glaring gaps in the restaurant service and customer communication chain. The very concept of Clicktable.com germinated when we observed that no player was trying to address this deficit, giving rise to a comprehensive platform that is quick, intuitive, and offers lucrative return-on-investment. We aim to provide restaurateurs across the country with scalable real-time solutions to optimize their businesses.”
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ear the call of Ladakh as it beckons you to celebrate Dussehra or Diwali or the days in between. Explore the world’s highest motorable passes, gurgling rivers, azure lakes and stark mountain-scapes and experience its rich ancient culture, visit centauries old Buddhist monasteries or just take a leisurely walk around the old town of Leh. Avail of the 4Nights/5Days festive season package for just rs 44,999 at The Grand Dragon Hotel Ladakh, the only international class hotel in Ladakh that offers a day-byday custom itinerary for your journey to the roof of the world. The package offers several choices, be it a scenic drive to witness the beauty of the moonscapes of Lamayuru,
and the majestic Lamayuru Monastery, one of Ladkah’s oldest Monasteries or an-off road adventure to Khardung La, one of the highest motorable passes in the world, or to spend a night star-gazing in a heated tent at the banks of Pangong Tso, one of Asia’ largest brackish lakes, only to wake up to its iridescent beauty. The festive package by the Grand Dragon Hotel Ladakh has many options to ensure that you have a holiday to remember for a lifetime.
October 2015 35
DISCOUNT AND OFFERS
Get smashed this Oktoberfest WH Desk
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his Oktoberfest play it up at Smaaash. If you love playing, partying and beer then Smaaash at DLF Cyberhub, Gurgaon is the right place for you. Throughout the month of October, Smaaash will be celebrating the golden nectar every day by providing every person who recharges a minimum of Rs. 500 with a beer, while the first person to score a 4 will receive a beer, as will the first strike in bowling. Additionally, every Bomb Squad game player will get a beer for
buying the game and 3 beers if they win! Smaaash is also providing a Smart Combo on games like Cricket, Bowling, Football and X2 racing, wherein players can indulge in two beers for Rs. 150. Along with this, there is also an all day happy hours on Budweiser throughout the month. Where: Smaaash, DLF Cyber Hub Gurgaon Time: 11 am- 1am Validity: Till October 31st,2015
Family Fun Weekend at Hyatt Regency Gurgaon WH Desk
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ake a break to create some special memories with your family with some fun filled activities. You are invited for a weekend of fun and relaxation as Hyatt Regency Gurgaon gears itself to offer an energizing and entertaining weekend that will leave you looking great and feeling refreshed. So wait no more, pack your bags and treat yourself with an exciting weekend. With so many ways to make the most of your days, Hyatt Regency Gurgaon has something for everyone
Package includes: Accommodation in King room on twin sharing Complimentary Buffet Breakfast & Buffet Dinner Complimentary Wi-Fi Upto 2 children under 12 years stay & eat free For more details contact on 0124-618-1234 E- gurgaon.regency@hyatt.com
Validity: Till 31st October, 2015
CRUISE
Celebrity Cruises brings 12 nights Australia & New Zealand honeymoon cruise Celebrity Cruises brings a special honeymoon package where one can whisk his sweetheart away to the exotic locations in Australia and New Zealand on board Celebrity’s stateof-the-art ship Celebrity Solstice. WH Desk
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ouples can spend a leisurely morning relaxing on their private Veranda, before they head out to indulge in a couples massage at the Canyon Ranch Spa Club. Spend the afternoon by the pool, and later in the evening enjoy some music with a glass of wine. After dinner the romance continues with dancing under the stars. There are some
36 October 2015
romantic extras to indulge in too – guests can choose from a selection of Celebrities Cruise Romance Packages, which range from Classic, Deluxe and Premium priced at $50, $125 and $225 respectively. With the Classic Romance Package you get rose petals sprinkled on the bed while you both indulge in your chocolate dipped strawberries and toast your Domaine Chandon Napa sparkling wine to many more years of bliss. In Celebrity’s Deluxe Package, begin your day with a mimosa breakfast in bed. Continue your celebration into the evening at turndown with beautiful rose petals on the bed setting the mood. Conclude by indulging in chocolate dipped strawberries and sipping some champagne.
For the ultimate honeymoon experience, indulge with Celebrity’s Premium Package. In your plush Celebrity robes and slippers, enjoy a mimosa breakfast for two in bed. In the evening, savor an exquisite specialty dining experience before retiring to your stateroom. At turndown, enjoy rose petals sprinkled on the bed. Delight in chocolate dipped strawberries and toast your Perrier Jouet champagne to the future. Couples can also choose their favourite perks from the Go Big , Go Better, Go Best offers – Classic Beverage Packages, unlimited internet, prepaid tips and $150 in onboard spend per person. CONDITIONS & VALIDITY: Go Big, Go Better, Go Best applies to guests booking an
oceanview stateroom category and higher. Vacationers can select from more than 470 sailings departing between October 2015 and April 2017. Go Big, Go Better, Go Best is not combinable with any other offers and is not available for contracted group space. PACKAGE DETAILS 12 Nights Australia and New Zealand Honeymoon cruise Ship Name: Celebrity Solstice Departing From: Sydney, Australia
FACT & FIGURES
21 million more international tourists in the first half of 2015 The number of international tourist arrivals grew by 4 percent in the first half of 2015 according to the latest UNWTO World Tourism Barometer. Destinations worldwide received some 538 million international tourists between January and June 2015, an increase of 21 million compared to the same period of 2014. WH Desk
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urope, Asia and the Pacific and the Middle East all recorded 5 percent growth in international arrivals and the Americas 4 percent. Limited data available for Africa points to an estimated 6 percent decrease in the number of international tourists in the region. At the subregional level, the Caribbean and Oceania (both +7 percent) were the best performers, together with Central and Eastern Europe and Central America (both +6 percent). In spite of this overall growth, results by destination are rather mixed. Safety and security remain a global concern while the economic scenario is comparatively more volatile with the recovery of advanced economies contrasting with the slowdown of emerging economies. Tourism demand has also been impacted by lower oil prices and currency fluctuations. “These results show that, despite increased volatility, tourism continues to consolidate the positive performance it has had over the last five years and to provide development and economic opportunities worldwide”, said UNWTO Secretary-General, Taleb Rifai. “As UNWTO prepares to meet in Medellin, Colombia, for its 21st General Assembly, this is the appropriate moment to call for a stronger support to
destinations have been impacted by the aftermath of the Ebola outbreak in a few West African countries and the slower growth of regional economies depending on the export of oil and other commodities.
tourism as the sector has the potential to deliver on some of the most pressing challenges of our time, namely job creation, economic growth and social inclusion”, he added. According to the UNWTO forecast issued at the beginning of 2015, international tourist arrivals are expected to increase by 3 percent to 4 percent worldwide for the whole year, in line with the long-term forecast of an average growth of 3.8 percent a year set for the period 2010 to 2020. Regional Results Europe, the most visited region in the world, led growth and increased international arrivals by 5 percent, benefiting from a weaker currency in the euro area. Growth was driven by the recovery in Central and Eastern Europe (+6 percent), while Western Europe, Northern Europe and Southern Mediterranean Europe (each +5 percent) all outgrew the worldwide average. Asia and the Pacific recorded a 5 percent increase in international arrivals in the first half of 2015, with Oceania (+7 percent) in the lead. Destinations in North-East Asia and South-East Asia (both +5 percent) reported rather mixed results, led by Japan (+47 percent through July) and Thailand (+30 percent through July). South Asia recorded a comparatively modest 4 percent increase in arrivals after two years of double-digit growth. International arrivals in the Americas grew by 4 percent in the first half of 2015, consolidating last year’s strong results. All four subregions recorded positive growth, although with variations across destinations. The strong US dollar fuelled robust outbound demand from the United States.
International tourist arrivals in the Middle East grew by 5 percent consolidating the recovery initiated in 2014. (Data for Africa and Middle East should be taken with caution as it is based on limited available data.) Taleb Rifai Secretary-General UNWTO
The Caribbean (+7 percent) and Central America (+6 percent) led growth. In North America (+3 percent),
arrival numbers were strong in Canada and Mexico (both +8 percent), while for the United States indications point to more modest growth. Most destinations in South America (+4 percent) reported sound results, in spite of Brazil’s outbound travel stalling. The limited data available for Africa indicates that international tourist numbers were down by 6 percent with a decline of 10 percent in arrivals to North Africa and 4 percent in Sub-Saharan Africa. Alongside the impacts of the terrorist attacks, African
Source Markets Show Mixed Results In terms of outbound tourism, data for the first quarters of 2015 shows a diverse picture in spending abroad. Among the emerging markets, China
and India both started the year with double-digit growth in the first quarter, while expenditure from the Russian Federation and Brazil reflected the slower economic growth in both markets and the depreciation of the Ruble and the real against the US dollar and the Euro. As for the traditional advanced economy source markets, demand from the United States, France, Sweden and Spain remains strong, while it is weaker in Germany, the United Kingdom, Italy and Canada.
October 2015 37
APPOINTMENT & EVENTS DOMESTIC Madhya Pradesh Travel Mart October 16-18 Lake View Ashok Bhopal, Madhya Pradesh INTERNATIONAL International Golf Travel Market 2015 October 5 - 8 Tenerife, Spain Vijai Singh General Manager InterContinental Chennai
Aditya Singh Director Sales & Marketing Radisson Blu Plaza Delhi
Mahabalipuram Resort Vijai Singh has been appointed as the new General Manager at InterContinental Chennai Mahabalipuram Resort. With 20 years of extensive global experience, he brings to the resort a wealth of industry knowledge in the luxury hotel segment. He effectively implemented high service standards catering to an uber rich clientele, leading to notable accolades. He completed executive leadership, team building and revenue management training programmes with great success.
Mahabalipuram Resort Aditya Singh has been appointed as the Director of Sales and Marketing at Radisson Blu Plaza Delhi. In his new assignment he will be spearheading the room sales, catering sales, marketing and revenue divisions in addition to building and honing a dynamic sales team. Having worked with international hotels chains he comes with over 19 years of experience in hospitality industry. In his last assignment he was associated with Kempenski Ambience Hotel, Delhi as Director of Sales and Marketing.
Your B2B Partner
38 October 2015
Ashis Rout Executive Chef InterContinental Chennai
Ashis Rout has been appointed as Executive Chef at the InterContinental Chennai Mahabalipuram Resort. He will oversee all culinary activities at the resort and will be responsible for three highly distinctive restaurants. With fifteen years of experience in the food and beverage field, Ashis displays an innovative and contemporary approach. Having worked at the Park Hyatt in Milan and at The Grand in Bangkok, his cuisine reflects the various cultures which influenced his creative approach to cooking over the years.
ITB Asia October 21-23 Singapore, Singapore SITE Global Conference October 23-25 New Delhi, India SITE@SITEglobal.com World Travel Market 2015 November 2 – 5 London, United Kingdom enquiry@reedexpo.co.uk
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Volume II Issue I October 2015
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Fact & Figures
21 million more international tourists in first half of 2015
In Converstion
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