NEW ZEALAND CERTIFICATE IN RETAIL (LEVEL 3) This qualification is designed to enhance professional practice and support career opportunities of people who are employed in the retail industry
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PROGRAMME INFORMATION This programme consists of four courses. It is a paper-based programme and students are assessed using a combination of written assignments, workplace assessment and/or verification of competency. This programme is an excellent professional development opportunity for people already working within the retail industry. Areas covered include: Know your business >> Your business purpose >> Basic marketing principles >> Health, safety and security responsibilities and legislation >> Your place within the business Know your product >> Display and promotion >> Product knowledge >> Inventory and stock control >> Basic security processes >> Managing theft and fraud Know your customer >> Target markets >> Retail interactions
Enhance your retail knowledge and skills while working in the industry
>> Customer complaints >> Buyer behaviour Develop your own performance >> Health, safety and security procedures >> New technology >> Customer service and selling >> Self-evaluation >> Development opportunities
www.whitireia.ac.nz
0800 944 847 info@whitireia.ac.nz
ADDITIONAL INFORMATION FURTHER STUDY OPTIONS
DURATION
Graduates can undertake further study towards a diploma or degree at Whitireia
Modular programme that can be completed within six months
QUALIFICATION Graduates gain the New Zealand Certificate in Retail (Level 3)
LEVEL 3
FEES
CAREER OPPORTUNITIES
Domestic: Free
Graduates will be equipped to seek further opportunities leading towards supervisory and management roles in the retail industry
ENTRY REQUIREMENTS Must be in retail employment and have manager’s support
START DATE Flexible, enrol throughout the year
ENROL NOW! NEW ZEALAND CERTIFICATE IN RETAIL (LEVEL 3)
September 2015