Jean and Coleman Harris
WILLOW VALLEY COMMUNITIES RESIDENTS: LIFE LIVED FORWARD WITH WELL-BEING AND SECURITY As the COVID-19 pandemic moved on throughout 2020,
Communities during the COVID-19 pandemic. “Willow
Residents and their families looked to Willow Valley
Valley Communities’ leadership team made strategic
Communities with confidence for support and guidance.
decisions that took quick action to protect Residents
Many Residents found comfort living at one of the largest
and their Team Members from the virus,” Coleman said.
senior living communities in the nation with a tradition of
The Harrises said they appreciate the transparency and
excellence and expertise spanning more than 35 years.
immediacy with which Willow Valley Communities
In response to the pandemic, Willow Valley Communities’ 1,400 dedicated Team Members pivoted processes quickly
communicates both in writing and through their weekly COVID-19 Update broadcast.
and creatively to ensure that Residents continued to receive
The couple also noted they feel more comfortable living in
the same concierge-type services they are used to — all
a community rather than alone in their single-family home,
while remaining safe. Programs were brought online or
where they had to worry about house maintenance, meal
held in new, socially distant ways to keep Residents
preparation, shopping, and more. The Harrises are impressed
engaged, connected, and yes, happy. Residents have
with the expertise of Willow Valley Communities’ Infection
remained free to make their own decisions so they can
Prevention Manager, Pamela Kinsey, who works full-time
live their lives based on the expert leadership provided by
on processes to help mitigate the virus. They have learned
Willow Valley Communities.
a lot from Pam as she continually updates Residents on the
Here is what just a few of them had to say about Life Lived Forward in this most unusual time. Jean and Coleman Harris Strategic Decisions The Harrises moved from Northern Virginia in 2012 and said they have felt “blessed” every day at Willow Valley 3
ever-changing COVID-19 science and numbers in the county, state, and nation. Coleman and Jean also stressed that though the above points are important, nothing is more significant than knowing that the total focus of all Team Members is on the Residents of Willow Valley Communities. “The key,” they said, “is their
WILLOW
Spring 2021
