WCBO Issue #8

2012 Supply Catalog SEO SECRETS 2012 WCR AT ETTORE EMPLOYEE DEVELOPMENT Smart targeting And much more...

TREVOR SAUNDERS

SUCCESS IN WINDOW CLEANING.

in every issue

Creating & Sticking to a Budget Behind the Squeegee Key Numbers to Watch How to Use Leverage

02

Smart Targeting SEO Secrets 2012 Using an MSDS Binder Manufacturer Spotlight

SHOPWINDOWCLEANINGRESOURCE.COM

Developing Systems Employee Development The Customer Factor

862.266.0677

Squeegee handles, squeegee channels, squeegee rubber, t-bars, strip washer sleeves, specialty squeegees, scrapers and blades, starter kits, extension poles, buckets and accessories, holsters and belts, brushes, towels, sponges, scrim, steel wool and bronze wool.

Glass cleaners and slips, stain removers, glass sealants, screen cleaners and sealers, awning cleaners and sealers.

Water fed poles, water fed pole brushes, parts and fittings, pumps, hose, reels, replacement filters, TDS meters, DI tanks, resin and pure water systems.

Training material, safety, apparel, ladders and ladder accessories.

4 x 6 postcards, 8.5 x 11 postcards, door hangers, fliers, business forms, manuals, e-mail templates, the WCRA and window cleaning software.

Bird control, solar panel cleaning, gutter cleaning and whitening, blind cleaning and scratch removal.

Pressure washing chemicals, wands and pressure washing machines.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

03

Making the most Out of your publication The absolute BEST! Hidden videos Make the most out of your publication by scanning the QR Codes found throughout the magazine and catalog. These will reveal hidden content right to your phone to enhance your reading experience.

You guys have the absolute best customer service and product knowledge of any window cleaning supplier. I won't name any names but the other suppliers have no clue, they are just order takers. I will recommend WCR to everyone.

Mike Kilcommons Window World Port Saint Lucie, Florida

Not sure what QR scanner to download?

Visit the Android / iPhone store and find out which free application is right for you. Will work with any standard QR Code scanner including Scanlife!

WCR reviews Be on the lookout for this pink and white box scattered throughout the catalog. Here you'll find reviews from actual WCR customers just like you!

View all of our reviews at: shopwindowcleaningresource.com/testimonials

New What's new?

Free with the wcra

Look for this red marker for any new items for 2012. You won't want to miss them!

Look for the WCRA logo next to items that are totally free to WCRA members. Don't forget to check out the full benefits list on pages 96 -97 and find out why you should become a member today!

Magazine Pages Catalog Pages All of the catalog pages are marked by a colored bar across the top of the page.

This indicates the section of the catalog you're in.

04

SHOPWINDOWCLEANINGRESOURCE.COM

All of the magazine pages are marked by a striped blue bar along the right side of the publication. You can easily thumb through and find your favorite articles later!

862.266.0677

Take advantage of our rewards points program Rewards

1

It's Easy!

Add a Product Review $ And get

Every purchase, review or registration gets you cash deposited into your account. Money that can be spent on your purchases at the Shop WCR Store. Buy a product, write a review, order a catalog and get cash in your account!

How it works?

All registered customers receive money after activity in the window cleaning supplies store.

Every action adds funds to your balance. You can spend this money to buy anything you like from the store.

.00

The reward structure looks like this: Activity

Reward

For Every $100 Spent

$1

Review a Product (limit 1 per day)

$1

Register at Shop WCR

$2

Like Our Facebook Fan Page

$3

Join the WCRA

$10

Store Win $50Credit

Are you a photographer?

Some of the pictures you see are taken right from our customers. Submit your pictures today to Stephanie@windowcleaningresource. com. Please use the subject line Photo Contest when sending pictures.

If we choose one of your pictures to be used in an issue you'll receive $50 in store credit!

Or a Writer?

We’re always looking for new articles for upcoming issues of Window Cleaning Business Owner Magazine. Remember, all of our contributors are real life professional window cleaners just like you!

Please contact Chris to find out how you can become involved. chris@windowcleaningresource.com.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

05

HANDLES I CHANNELS ettore Super Channel

Ettore Contour Pro+ Super Channel Handle 1012 $25.89

Ettore Pro+ Super System Super Channel Handle 13851 $13.57

Ettore Contour Pro+ Handle 1011 $25.79

Ettore Pro+ Super System Squeegee Handle 1348 $12.67

Ettore ProGrip Comfort Quick Release 2610 $9.89

Ettore Stainless Steel Handle ESTSTH $5.09 Ettore Quick Release Stainless Handle 1343 $8.67

Ettore Aluminum Handle 1335 $4.17

Ettore Master Brass Handle 1324 $7.17 Ettore Quick Release Brass Handle 1339 $11.29

Ettore Ledge-Eze Handle 1355 $9.09

Ettore Pro+ Quick Release Handle EP2020 $9.39

18"

11020

$10.87

24"

11030

$12.99

30"

11040

$16.29

36"

11050

$18.77

ettore Brass Channel 6"

1119

$4.89

8"

11233

$5.77

10"

11277

$6.69

12"

11311

$7.57

14"

1135

$8.49

16"

1140

$8.97

18"

1144

$9.67

20"

1148

$10.17

22"

1152

$11.19

ettore Stainless Steel Channel 8"

1161

$4.89

10"

1165

$5.39

12"

1169

$5.79

14"

1173s

$6.29

16"

1177

$7.17

18"

1181

$7.39

20"

1184

$8.27

22"

1188

$8.47

ettore Aluminum Channel

Ettore Backflip Handle 5362 $5.49 06

Ettore Super System 0 Degree Handle EZDSS $13.57 SHOPWINDOWCLEANINGRESOURCE.COM

12"

1912

$6.29

14"

1914

$7.19

16"

1916

$7.89

18"

19188

$9.17

862.266.0677

HANDLES I CHANNELS

unger Stainless Steel Channel

Unger ErgoTec Handle ETG00 $11.59 Unger ErgoTec Handle XL EXT00 $12.77

Unger Brass Squeegee Handle UNBRH $7.27 Unger Golden Pro Brass Squeegee Handle GP000 $10.97

6"

NE150

$5.09

10"

NE250

$6.47

12"

NE300

$6.97

14"

NE350

$7.67

16"

NE400

$7.97

18"

NE450

$8.49

22"

NE550

$9.87

unger Brass Channel 6"

GC150

$4.97

10"

GC250

$6.67

12"

GC300

$7.27

14"

GC350

$8.29

16"

GC400

$8.87

18"

GC450

$9.57

22"

GC550

$11.09

Unger Pro Squeegee Handle PR000 $9.99 unger Ninja Channel

unger ErgoTec SwivelLoc Handle 30 Degree LS000 $17.69 unger ErgoTec SwivelLoc Handle 0 Degree LA000 $17.69

Unger ErgoTec Ninja Handle EN000 $20.99

8"

AC200

$7.37

10"

AC250

$8.17

12"

AC300

$9.07

14"

AC350

$9.77

16"

AC400

$10.77

18"

AC450

$11.67

20"

AC500

$13.17

22"

AC550

$13.87

24"

AC600

$14.87

26"

AC650

$16.37

30"

AC750

$18.27

36"

AC920

$21.37

42"

RT990

$24.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

07

HANDLES I CHANNELS

pulex Technolite Channel 10"

PXPP0158

$2.89

14"

PSPP0160

$3.87

18"

PXPP0161

$4.89

pulex Technolite Handle PXPU0078 $9.27

pulex Brass Channel Size: 6" PUBRASS6 $4.27

Pulex Brass Handle PUBRASSH $6.27

Pulex Alumax Handle T75000 $10.67

Pulex Stainless Steel Handle with Rubber Grip PUSTRG $6.59

pulex Alumax Channel 16�

PXT75016 $8.87

18"

PXT75018 $9.87

20"

PXT75020 $10.07

22"

PXT5522

24"

PXT76024 $11.39

28"

PXT77028 $12.87

30"

PXT77530 $14.37

32"

PXT78032 $14.67

36"

PXT78036 $15.97

$10.97

pulex Stainless Steel Channel Size: 6" PUST06 $3.47

pulex Aluminum Channel 8" pulex Stutzy Squeegee Handle T00610 $14.79 Pulex Stutzy Swivel Squeegee Handle PXTY000000 $16.57

08

PXS23020

$2.77

10"

PXS23025

$3.17

12"

PSW23030

$4.17

14"

PXS23035

$4.57

16"

PXS23040

$4.97

18"

PXS23045

$5.07

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Simply Perfect!

The Rubber is the Key For the last 30 years, Pulex has crafted its rubber from only pure natural rubber from just one single geographic area. The result is a perfect blade, every time!

HighRise™ Automated Cleaning System High productivity and safety. The HighRise™ takes over where the Ultra Pure leaves off.

HighRise™

With 11 different handles in brass, stainless steel, aluminum or plastic, you will no doubt find the one that feelsjust right. And to make it even better, Pulex products are all interchangeable with the tools you use today.

Ultra Pure We are the leader in Pure Water Cleaning Systems. We have the most complete line of Pure Water Systems and water fed poles to fit any application. Check out the new Hydro Tube™ Pure Water System (Patent Pending). Simple to use, easy on the budget!

Introducing the NEW Screen Washer There is no faster way to clean a screen. This incredible tool can clean both sides of a screen at once.

Call Today For More Information!

1.800.486.2775 • www.ipceagle.com

HANDLES I CHANNELS Complete squeegees are available online!

Angled to reach deep set sills

STECCONE Feather-Weight Handle A101 $6.09

steccone Feather-Weight Aluminum Channel 6”

CA106

$4.67

8"

CA108

$5.09

10"

CA110

$5.97

12"

CA112

$6.59

14"

A114

$7.17

LEdger Handle

16"

A116

$7.69

Swivel

LEDGSW

$36.89

18"

A118

$7.99

7"

LEDG7

$24.89

20"

A120

$8.49

9"

LEDG9

$26.89

LEDG16

$33.17

LEDG22

$38.19

22"

CA122

$9.47

16"

24"

CA124

$10.07

22"

slayer I Pickle Channels

SLayer Channel

PICKLE Channel

8”

SLAYER8

$7.87

5”

PICKLE5

$7.87

12"

SLAYER12

$9.19

6"

PICKLE6

$7.97

20"

SLAYER20

$12.97

8"

PICKLE8

$9.27

22"

SLAYER22

$13.59

12"

PICKLE12

$11.07

24"

SLAYER24

$14.57

14"

PICKLE14

$11.97

26"

SLAYER26

$17.07

16"

PICKLE16

$12.87

30"

SLAYER30

$19.27

18"

PICKLE18

$13.79

36"

SLAYER36

$21.77

20"

PICKLE20

$14.67

innoclear Channel Guard CGINN $8.57 10

Slayer and Pickle Channels use Soren and LFI Rubber only

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

SQUEEGEE rubber ettore Soren Rubber 12 Pack

Ettore Brass Clips (12 Pack) 1253 $2.27

14”

1497

$30.57

18"

1503

$33.57

22"

1509

$49.57

24"

1512

$55.57

Ettore Master Rubber 12 Pack

30"

1518

$66.57

6”

1397

$15.07

36"

1521

$73.57

8"

1402

$16.97

10"

1407

$20.07

Ettore Master Rubber Gross

12"

1412

$24.07

10”

1408

$220.07

1413

$240.57

14"

1417

$26.87

12"

16"

1422

$27.17

14"

1418

$278.67

18"

1427

$27.99

16"

1423

$285.99

20"

1432

$33.57

18"

1428

$289.99

1433

$357.87

22"

1438

$35.37

20"

24"

4988

$39.99

22"

1439

$378.67

30"

4989

$51.97

24"

49880

$435.07

36"

1443

$57.77

30"

49890

$537.99

36"

1444

$599.97

pulex Rubber Pulex Hard Rubber 12 Pack

Pulex Soft Rubber 12 Pack

12”

PHR12

$17.47

10”

PXT71025

$16.07

14”

PUHD14

$18.87

12”

PUST12

$17.97

18”

PXT04500

$23.07

14”

1131

$19.07

36"

PXT09200

$41.47

18"

1132

$22.87

24"

PXT72460

$31.39

36"

PXT73692

$43.87

steccone Rubber steccone Original Rubber 12 Pack Size: 6" RO06 $12.79 Size: 36" RO36 $46.79

steccone Soft Rubber 12 Pack Size: 8" RS08 $14.79 steccone Hard Rubber 12 Pack Size: 6" RH06 $12.69

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

11

squeegee rubber Unger ErgoTec Soft Rubber Gross 10”

RG250

$220.37

12"

RG300

$240.87

14"

RG350

$275.87

16"

RG400

$280.57

18"

RG450

$295.57

20"

RG500

$355.97

22"

RG550

$385.89

24"

RG600

$419.77

30"

RG750

$529.99

36"

RT920

$579.87

Unger Plastic Clips and Case PCLIP $3.57 Unger ErgoTec Soft Rubber 12 Pack 6”

RT150

$13.47

8”

RT200

$15.39

10”

RT250

$18.97

12"

RT300

$20.97

14"

RT350

$24.77

16"

RT400

$25.27

18"

RT450

$26.47

Unger ErgoTec Hard Rubber 12 Pack

20"

RT500

$30.27

10”

RT25H

$19.47

22"

RT550

$33.97

14"

RT35H

$26.67

24"

RT600

$37.77

RT750

$46.97

RT920

$51.87

16"

RT40H

$27.27

30"

36"

RT92H

$56.47

36"

wagtail rubber Wagtail Rubber Size: 3 Meter Roll WAGSR3M $20.89 Size: 18" (12 Pack) WAGSR18 $31.89

Lfi

lfi rubber pickle Pack PICKLEPK $134.97

Slayer/Pickle Rubber Size: 18" (12 Pack) SK1812 $25.07

Ronan Multi-Cut Rubber Cutter 301 $21.09 12

Ronan Multi-Cut Replacement Blades 30178 $6.69

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

rubber accessories / t-bars The Channel Blade Roller keeps all of your squeegee channels in one place. It is made from a sturdy canvas, with velcro straps and pocket closures.

This is by far the safest way to store and travel with your channels.

tool talk review

alex reviews

Blade Roller BCBR $55.97

Ettore t-bars ProGrip T-Bar Taper T-Bar 10"

1957

$5.57

14"

1959

$5.87

18"

1961

$6.37

22"

1963

$6.87

10"

4010

$6.17

14"

4014

$7.07

18"

4018

$7.67

Pro+ Super System T-Bar

Pro+ Fixed T-Bar

10"

1610

$9.69

14"

1614

$11.27

10"

4310

$5.79

18"

1618

$12.09

18"

4318

$6.87

22"

1622

$13.79

Ettore Strip washer Sleeves Golden Glove Sleeve

Porcupine Sleeve

10"

51010

$7.67

14"

58014

$9.59

14"

51014

$9.07

18"

58018

$11.69

18"

51018

$10.89

22"

58022

$12.67

22"

51022

$12.07 Pro+ Microfiber Sleeve

Dura Sleeve

10"

40010

$12.07

14"

1880

$9.69

14"

40014

$13.09

18"

1883

$11.67

18"

40022

$15.07

22"

1886

$12.69

22"

400222

$17.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

t-bars / sleeves

SwivelStrip T-Bar

ErgoTec T-Bar

3 Piece T-Bar

14"

SV350

$14.27

10"

EH250

$7.87

14"

2142

$6.87

18"

SV450

$15.47

14"

EH350

$8.67

18"

2182

$7.47

18"

EH450

$9.37

unger strip washer sleeves MonsoonPlus Sleeve

Original Sleeve

10"

MS250

$12.99

10"

WS25U

$8.89

14"

MS350

$15.09

14"

WS35U

$10.97

18"

MS450

$16.99

18"

WS45U

$12.79

22"

MS550

$19.97

22"

WS55U

$14.67

The Pad Sleeve

MicroStrip Washer Sleeve

14"

RS350

$14.17

10"

NS250

$13.47

18"

RS450

$16.27

14"

NS350

$15.77

18"

NS450

$17.87

22"

NS550

$20.19

pulex t-bars Pulex T-Bar

Swivel T-Bar

10"

PXV41025

$10.47

6"

PXT71026

$8.09

14"

PXV41435

$11.47

10"

V30725

$9.07

18"

PXV41845

$12.67

14"

PXV1435

$10.39

22"

PXV42255

$14.57

18"

PXV71845

$11.29

22"

PXV72255

$12.89

Aluminum T-Bar

14

10"

1112

$6.07

14"

PXV51435

$6.57

18"

1113

$7.17

22"

PXV52255

$8.87

SHOPWINDOWCLEANINGRESOURCE.COM

Plastic T-Bar 10"

PXV51025

$4.49

14"

PXV61435

$4.97

18"

PXV61845

$5.37

22"

PXV62255

$5.77

862.266.0677

t-bars / sleeves

MicroTiger Sleeve 10"

Microfiber Sleeve

1114

$7.69

6"

PXV06

$5.87

14"

PXV95135

$9.69

10"

1117

$6.97

18"

1115

$11.07

14"

PXV94335

$7.87

22"

1116

$12.89

18"

PXV94345

$9.17

22"

PXV94355

$10.57

10"

PXV91025

$7.87

14"

PXV91435

$8.37

18"

PXV91845

$10.09

22"

PXV92255

$11.47

FT 12 Cotton Sleeve 6"

PXVFT06

$5.87

10"

PXV85025

$6.89

14"

PXV85035

$7.79

18"

PXV85045

$9.29

22"

PXV85055

$10.77

Abrasive Sleeve

slayer t-bars

wagtail t-bars

Slayer All Plastic Red T-Bar 18"

PXV69045

$5.37

Wagtail Mop T-Bar

wiljer sleeves

Blue Devil Outer Cover

14"

WAGMM14

$24.17

18"

WAGM18

$27.77

Mop Sleeve

6"

603706

$5.07

14"

WAGMS14

$12.47

10"

603710

$5.17

18"

WAGMS18

$13.87

14"

603714

$5.87

18"

603718

$7.09 Whirlwind Pad

White Shark Sleeve 6"

3019

14"

WAGPAD14

$12.47

18"

WAGPAD18

$13.77

$5.49

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

15

Planning and sticking to a budget can be easier than this!

16

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Auto

Projected Cost

Jan

Fleet Truck 1

$2,880

$240

$240

$240

Fleet Truck 2

$3,192

Fleet Truck 3

$2,880

$240

$240

$240

Fleet Truck 4

$2,880

$240

$240

$240

Vehicle Inspection

$792

Registration

$2,040

Creating

We live and die by our budget in the window cleaning business. We usually create it in January, but it is a workin-progress that is reviewed on a weekly basis all year long. If you have never created a budget before, start by assembling last year’s receipts and categorizing them; break them down into sensible sections like: Automotive, Insurances, Work Supplies, Office Supplies, Advertising, Professional Fees, Payroll etc..

Put those categories with separate line items down the left side of a spreadsheet. Put the months of the year across the top row and place the expenses in the month they actually occurred.

It’s crucial to understand how and when cash comes in and out of your business. Getting the expenses in the appropriate months is a great first start.

Be sure to set the spreadsheet up with a formula so it auto-tabulates the monthly expenses. If you are thinking about adding some additional expenses for the year, this is the time to do it.

At the bottom of the spread-

Jan's Actual

Feb

Feb's Actual

Mar

$72 $204

sheet, put your revenue in per month from the prior year. Then put in your projections for the upcoming year. Make sure your expenses do not exceed your revenue projections.

Once a month plug your numbers into the actual column so you can compare it to your projected amount.

It’s nice to have an auto-formula set up so you can see if you went under or over budget and by how much.

Sticking to the budget

Creating the budget is the easy part - especially after the first year, sticking to the budget is the hard part.

Consider your budget a living, breathing, flexible document. You don’t want it to be so rigid that you can only change it once a year, but you also don’t want it to change weekly or monthly. We allow for quarterly adjustments. Usually that’s not necessary, but occasionally, it is. In the spring of 2011, we did a fairly major change because of rain; it rained almost daily here from April to June. I cut spending significantly and shifted advertising funds to the summer to recoup some of our spring losses. If we had a very rigid budget, this would not have been possible.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

17

Auto

Projected Cost

Jan

Fleet Truck 1

$2,880

$240

Fleet Truck 2

$3,192

Fleet Truck 3

$2,880

$240

Fleet Truck 4

$2,880

$240

Vehicle Inspection

$288

Registration

$516

Repairs & Services

$840

$84

Tolls

$60

$24

Gas Pay Outs

$600

Fleet Gas

$6,192

Traffic/Parking Ticket

$708

Subtotals

21,036

$1,344

Insurance

Projected Cost

Jan

Auto

$3,600

Business Liability

$7,200

Building

$1,404

Health 12 Months

$2,064

Workers Compensation

$14,400

$1,200

Subtotals

$28,668

$1,200

Advertising

Projected Cost

Jan

Uniforms (shirts)

$996

Subtotals

$996

Advertising

Projected Cost

E-mail (Mailchimp)

$336

Search Engines

$2,004

$516

Tips • Set the budget and stick to it, with the exception of quarterly changes • Be realistic, especially with income projections • Stay connected to your goals; review at least once a month • Print it out and hang it up in your office • Don’t go at it alone; get someone else in your company to help you review it • Remember to reconcile it monthly and add the previous month’s actual expenses in; don’t wait until the end of the year.

Chris Lambrinides (WCRA members, make sure you check out the free budgeting webinar in the private members area)

Jan

* These numbers are fictitious and should be altered to fit your business

Looking for an easy way to organize all of your expenses? We took All County Window Cleaning's budget template and we're making it available to you!

Get it today totally free at: shopwindowcleaningresource.com/budget-template.html Free template

18

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

specialty squeegees

Backflip

Visa Versa

10"

41101

$27.47

10"

VP250

$29.99

14"

71140

$30.87

14"

VP350

$33.47

18"

71180

$34.17

18"

VP450

$36.97

Handle

5362

$5.49

Wagtail specialty squeegees

Whirlwind

Swoop

14"

WW14

$33.97

14"

WAGS1

$33.97

18"

WW18

$36.97

18"

WAGS2

$34.97

Slimline Flipper

Slimline Squeegee 6"

SL6

$18.67

6"

SF06

$25.97

12"

SL12

$21.07

12"

SF12

$27.97

16"

SL16

$23.97

16"

SF16

$32.97

SF18

$33.97

SF20

$34.97

18"

SL18

$24.57

18"

20"

SL20

$24.97

20"

30"

SL30

$31.27

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

19

scrapers / blades Replacement caps are available online!

ettore Champion Scraper $12.29

Size: 5" 46312

ettore Scrapemaster Scraper $7.89

Size: 4" 1995

ettore Champion Scraper Replacement Blades Size: 5" 46322 $14.07

ettore Scrapemaster Replacement Blades Size: 4" 1999 $7.89

ettore Heavy Duty Super Scraper Size: 4" 1993 $13.49 Size: 6" 1992 $14.89

ettore Heavy Duty Super Scraper Blades Size: 4" 20291 $6.79 Size: 6" 2031 $9.99

ettore Pro+ Scraper Original Size: 6" 1044 $9.69

ettore 6" Replacement Blades Type: Stainless Steel 1045 $10.07 Type: Steel 1043 $17.89

20

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

scrapers / blades

Unger ErgoTec Glass Scraper Size: 4" EG100 $11.27 Size: 6" EG150 $14.09

Unger ProTrim Scraper TX100 $7.89

Unger Scraper 4" SH00C $14.97

Unger Maxi Scraper STMAX $5.37

Unger Safety Scraper SR500 $2.59

Unger Mini Scraper STMIN $1.89

Unger ErgoTec Glass Scraper Blades Size: 4" TR100 $10.69 Size: 6" TR150 $15.69

Unger Replacement Blades Carbon Steel Size: 4" RB10C $7.97

Unger 1.5" Replacement Blades SRB30 $18.97

Wagtail scrapers wagtail Wet Pivoting Scraper WWPS01 $22.59 Ettore Scrapemaster Replacement Blades 4" fit the Wagtail scraper.

Triumph

Triumph scrapers & blades Are available online!

Shop Now!

With

Trevor SAUNDERS

How old are you?

Twenty.

How long have you been in the business?

About two years.

First meal of the day?

Scrambled eggs.

Did you ever want to be anything other than a window cleaner?

Yes, I wouldn’t mind playing for the

Lakers, but until that happens, I’ll still be building my company until it can be put on autopilot.

How did it happen?

Just I was just trying to make some extra money over the summer after I graduated from high school. Once I realized I could make 8-10 times more in an hour than most of my friends, I never looked back.

Why window cleaning?

It’s a low-cost start- up cost business. At the time, I really couldn’t afford to start anything more “high tech”. I may venture into a higher-cost start- up cost business in the future.

Probably married.

Why Clarion Window Cleaning?

I actually used a thesaurus to find words similar to “clear”. Clarion popped up, and the rest is history.

Last purchase?

Screen repair table.

Preferred squeegee?

Contour Pro + with a stainless steel channel.

I love my...?

Water- fed pole.

Game plan for 2012?

I have been looking into getting either a scratch removal system, or an ultrasonic blind cleaning machine. I have not made any decisions yet.

Most wanted piece of window cleaning equipment?

48' Super-lite Extreme.

When will you turn over a million?

2015.

San Diego, or elsewhere?

Yes, I don’t have any plans of moving now, but we’ll see where time takes me.

Best ever earnings in one day?

Two thousand.

How many hours a week do you NOT think about work?

Two. In ten years time you will be...?

Would you franchise?

Probably not, I’d rather not deal with the headaches of franchising.

Window cleaning add-ons?

We currently offer screen repair, rain gutter cleaning, and blind cleaning.

What bugs you about clients?

Mostly rain reschedules, and pricing complaints.

The ideal day is...

The one I’m not working.

Ever travelled?

Yes, I have been to most states in the US. Next overseas trip?

Hawaii.

What’s your work ride?

Chevy Express.

Weekend ride?

Ford Ranger.

Will you be pimping your work truck at any point?

You mean more pimped out than it is now?

Do you keep a basketball in the truck?

No way.

What do you look for in an employee?

I look for someone who is clean- cut, responsible, and trustworthy.

What trait(s) bugs you – in employees?

Working at a slow pace mostly, I don’t have too many complaints about the quality of their work.

Who do you worship?

God. How did you find out about WCR? I was looking for a new supplier online.

WCRA – are you a member?

Of course!

Who is your idol in the window cleaning field?

Definitely Chris Lambrinides.

Have you heard of Kevin Dubrosky?

I’ve met him.

What did Kevin Dubrosky say to you that stuck with you?

The correct price for any product/service is a unicorn; it doesn't exist.

Most interesting Window Cleaning topic?

Marketing window cleaning services is

interesting to me.

Business courses – did you attend?

Nope, I showed up at business classes at a community college twice, then stopped going and started my own business.

Any tips for young starters?

WCR is a great wealth of knowledge, and I probably wouldn’t have made it this far with out it. I would suggest reading the forum religiously, and staying motivated.

Motivation is far more valuable than money (I started with $60).

Tips for old- timers?

None, I could probably learn a few things from them.

Any hidden work secrets?

If I told you, it wouldn’t be a secret.

Scariest thing in window cleaning?

Climbing 30’ up a ladder, and spiders.

Ever fall off a ladder?

Yes, inside a luxury home, the ladder slid out on the tile and I fell on a coffee table.

Will you ever do it again?

No, I’m pretty much retired from actually cleaning windows right now. I will be in the office most of the time this year.

What inspires you?

Successful people, and music.

What album’s currently on repeat?

Albums? I download songs, but “Iration” has been my jam lately.

Relax T.V. ?

Tosh.O. What meal could you crush every day?

I crush an Italian BMT at Subway on a daily basis.

Craziest thing ever witnessed in Window Cleaning We cleaned a home with a glass elevator shaft. In order to clean the inside of the glass elevator shaft, we had to ride on top of the elevator.

Retired by age....?

Hopefully semi retired around 35, I will probably never stop working though; I would get too bored.

3 things you can’t live without?

My computer, truck and phone.

2012 will be...?

Very busy.

sales- Magic Numbers

Key numbers to watch

Over the years, I have found window-cleaning business owners to be completely obsessed with sales volume.

You hear it all the time, “what did you make this year? I made more this year than I did last year.” They live and die by their gross sales number; nothing else matters.

I was in this mind set during my first few years in business but eventually learned that there is more important data to consider. Mainly, it’s better to look at actual profit, but even with that you’re looking at historical data that doesn’t help you see what’s actually happening inside your business in real time. While it’s important to learn about past results, I find it to be more important to know how we are doing right away.

Our company needed something we could look at on a daily business to gauge our performance in real time.

Things were moving too fast to wait for end-of-the-month or quarterly reports, because by the time they came out, easily-preventable problems had already occurred. So I came up with several magic numbers that I look at on a daily or weekly

26

basis that give me a much better picture of what’s happening in my business right now.

Revenue per staff member – A spreadsheet calculation that shows the previous day’s revenue divided by the number of workers it took to accomplish it, as well as a separate column that recalculates that number including office support and sales staff. It also tabulates the results to weekly, monthly and yearly format so you get a better overall picture.

Unused capacity – This report shows how much work we are capable of doing each month based on available vehicles and number of employees on staff. It calculates unused time clock hours with employee roles and compares to unused hours of daylight and available vehicles. This is more of a “how much potential work are we missing out on” type of report.

Daily booking totals – This shows a comparison of how much work we scheduled yesterday. It is then compared to what we scheduled last year

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

on the same day as well as how close we are to meeting our daily and monthly scheduling goal. All our big goals are always broken down to the smallest possible level. Let’s say we have a sales goal of one million dollars for the year. We already have $250,000 worth of recurring storefront work on the schedule, so throughout the year we need to schedule $750,000 worth of work to hit the goal. $750,000 / by 12 months = $62,500 $62,500 / by average 20 working days per month = $3,125

So to hit my sales goal of $1,000,000 I know that we need to schedule $3,125 worth of work every working day of the year.

Please remember this is a simple math example that doesn’t take into account seasonal fluctuation and the fact that 3 % of people will cancel their appointments before they ever happen.

Cancellations– Did any jobs cancel yesterday? Why? What did we do to try to save it? Will it be rescheduled or is it completely lost? How many jobs cancelled yesterday, this week, this month, and this year? All that data is compared to the same time frame last year.

Overtime used vs. unused – Let’s say you have ten window cleaners on staff, and let’s assume you want to minimize overtime pay as much as possible.

Ten employees times forty available hours a week gives you 400 hours a week to play with. This report lists each employee’s name and how many hours they worked the previous day and each day that week.

It tabulates how many hours each staff member got and who will hit over time and who won’t. This report will be useful mainly in larger companies and will help you make smart scheduling towards the end of the week as people get closer to potentially hitting over time.

Profit per customer – A simple calculation that shows the previous day’s

revenue divided by the amount of jobs on the schedule by type in one column. On the other side, you have it broken down by the actual job to give you a more accurate number.

Completion ratio – A storefront window cleaning account report that calculates how much of their scheduled work an employee completed vs. how much was assigned for the day. 95% + is the amount I want to see.

Collection ratio – A storefront window cleaning account report that calculates how much of their scheduled work an employee collected vs. how much they completed and didn’t collect on. The less on the accounts receivable list the better.

Monitoring this one number has done amazing things for our cash flow. 70% + is the percentage I want to see.

New customer acquisition vs. repeat client scheduling – How much of the work scheduled yesterday, last week, last month and last year came from new customers compared to how many people have used us before.

Complaints and compliments – If a client had positive experience or a negative experience, I want to know about it right away. I also want that data compared to that client’s past experiences with us and, more importantly, the window cleaning technicians on site past performance. Are certain window cleaner’s performances trending in anyway?

The ten reports above give me a much better picture of how our company is doing than just looking at gross revenue reports. They take less than ten minutes to review and about an hour for a staff member to prepare for me. What are your magic numbers? Drop me a line - I would love to hear about them. https://www.facebook.com/wcrfan Chris Lambrinides

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

Starter Kits Full kit details available online!

New to window cleaning or adding an employee? Pick up one of our starter kits and get up and running in no time!

WCR Commercial Starter Kit COMSK01 $279.99

WCR Residential Starter Kit RESISK01 $219.97

WCR Home Owner Starter Kit THO001 $59.99

WCR The Ultimate Starter Kit MTCC1 $209.99

Ettore Window Cleaning Kit with Case 04910 $196.09

Unger ErgoTec Set ETSET $204.97

28

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Extension poles / parts 3 Section Poles 9' 3 Section

1680

$38.17

$19.97

15' 3 Section

1688

$51.37

1692

$58.57

2 Section Poles 4' 2 Section

42104

8' 2 Section

421080

$28.39

18' 3 Section

12' 2 Section

42112

$37.27

24' 3 Section

1695

$73.87

27' 3 Section

1699

$79.97

Replacement Grip

Cone and Clamp Assemblies

2 Section

1704

$3.27

Small

1708

$5.89

3 Section

1706

$3.27

Large

1710

$6.87

Ettore Cleaning Clamp Kit 48200 $30.97 Ettore Pro+ Pole Tip 1700 $3.87

Ettore Webster with Pole 31000 $8.17 Ettore Standard Angle Adaptor 45003 $6.27 Just outstanding!

The staff at WCR is outstanding!

They are experts in the field and always make things right. Good products, great service!

Ettore Universal Angle Adaptor 45006 $14.37

Isaac Russell

Clearly Clean Window Washing Solon, Iowa

29

extension poles / parts OptiLoc Poles 4' 2 Section

EZ120

$25.67

8' 2 Section

EX250

$37.27

10' 2 Section

EZ300

$41.97

12' 2 Section

EX370

$46.87

13' 2 Section

EZ400

$49.87

16' 2 Section

EZ500

$57.27

20' 2 Section

EZ600

$63.97

6' 3 Section

ED180

$37.77

12' 3 Section

ED370

$57.97

Unger Universal Adaptor PBR00 $16.89 Unger Cranked Joint Angle Adaptor Style: Zinc CJA00 $17.77 Style: Plastic CJN00 $14.57 Unger Fixi-Clamp FIXI0 $30.67

14' 3 Section

ED450

$64.97

18' 3 Section

ED550

$76.97

20' 3 Section

ED600

$79.97

24' 3 Section

ED750

$92.97

30' 3 Section

ED900

$106.97

6.5' 2 Section

OS210

$24.67

10' 2 Section

OS250

$30.97

13' 2 Section

OS260

$38.67

HH240

$14.19

8' 2 Section

TZ250

$41.67

Plus 3

T3120

$28.47

12' 2 Section

TZ370

$46.29

Plus 4

T4120

$31.67

12' 3 Section

TD370

$63.97

Plus 5

T5120

$33.97

18' 3 Section

TD550

$79.97

16' 4 Section

TV500

$85.97

UniTec Poles

Henry Handle 2' Pole TelePlus Poles

30

Unger ErgoTec Locking Cone NCAN0 $4.99

Unger Sticky Fingers Bulb Changer BS010 $16.47

Unger Bebbe BEBE0 $15.47

Unger Flood Sucker Bulb Changer FS000 $21.69

Unger Pro Ceiling Fan Duster CEDUG $14.67

Unger Lambs Wool Duster LWDU0 $15.67

4' System Plus Extensions

6' System Plus Extensions

24' 4 Section

TV750

$107.87

Plus 3

T3180

$31.27

21' 5 Section

TF620

$107.97

Plus 4

T4180

$41.27

30' 5 Section

TF900

$134.97

Plus 5

T5180

$46.07

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Extension poles / parts / buckets

Garelick Poles 6' 2 Section

94106

$21.47

8' 3 Section

94108

$31.37

12' 3 Section

94112

$38.89

18' 3 Section

94118

$51.97

24' 4 Section

94124

$60.97

Threaded Wood Cone Adaptor 0202B $3.29

Wagtail Taper Grey Pole Tip Pole Cap $5.77

Wagtail Angle Arm WAGEA $5.87

wcr Water Fed Pole Conversion Kit BR004 $100.57

WCR Aluminum Pole Adaptor PP002 $37.87

watch this video

Pulex Pole Tip PXP04101 $4.37

ettore buckets / accessories

Ettore Super Bucket

Ettore Super Bucket Lid 2035 $8.97

81111 $23.89

Ettore Super Bucket Sieve 2038 $11.39

Ettore 3.5 Gallon Bucket 82222 $9.39

Ettore Super Bucket Handle 2967 $7.37

SHOPWINDOWCLEANINGRESOURCE.COM

Ettore Super Bucket Casters (set of 4) 2037 $13.97

862.266.0677

31

buckets / accessories

unger Pro Bucket QB220 $36.29

unger Pro Bucket Lid QB080 $10.89

Unger Pro Bucket Sieve QB060 $18.07

Unger Pro Bucket Complete Setup WCRPRO $96.99

Unger Bucket Barge QB230 $42.97

Unger Pro Bucket Casters (set of 4) QB070 $35.59

pulex buckets / accessories

pulex Bucket $20.97 Green 1122 Red 1121

pulex Bucket Lid $8.07 Blue 1120 Yellow 1123

Green 1124 Red 1126

pulex Stainless Steel Sieve W01142 $16.47

Blue 1127 Yellow 1125

pulex Casters (set of 4) W01140 $8.97

wagtail bucket accessories Wagtail Mop Extractor WAGPERCH $10.37

Wagtail Floor Cleaning System WFCMS $55.57

32

SHOPWINDOWCLEANINGRESOURCE.COM

Wagtail Bucket Clip WAGCLIP $10.37

862.266.0677

holsters / belts

Ettore Sidekick Holster 02041 $22.87

Ettore Double Loop Nylon Holster 50130 $29.99

Ettore Single Leather Squeegee Holster 2042 $12.99

Ettore Tool Belt 2044 $18.97

Ettore Scraper Pouch 50135 $15.37

Ettore Dual Squeegee Holster 2046 $23.17

pulex holsters and belts

pulex Tubex Holster Fixed Holster PXW04000 $20.07 Detachable Holster TUBDET $21.07

Pulex Replacement Clip PTHRC $2.99

Pulex Belt W04015 $16.39

Pulex Single Leather Holster PORT0014 $10.47

Pulex Double Leather Holster PORT0013 $16.09

holsters / belts

wcr Drip Guard DRIGUA $8.39

scrapermate Razor Holder 2274 $21.69 Watch this video

wcr Splash Guard SPLG1 $4.87

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

33

holsters / belts / brushes

unger ErgoTec Bottle Holder BSBTH $11.37

Unger Leather Holster HT000 $24.69

unger ErgoTec Straps BSSTP $13.87

unger ErgoTec Personal Bag BSPBG $14.27

unger Belt UB000 $23.39

unger Sprayer on a Belt USOAB $24.79

unger ErgoTec Scraper Holder BSSCH $25.47

Unger ErgoTec Tool Belt BSTBT $18.57

Unger ErgoTec Pouch BSPOU $19.57

unger Ninja Bucket on a Belt BB0100 $29.99 watch this video

brushes

Ettore Super Brush 1947 $23.07

Unger Pipe Brush 1947 $16.87

wcr Track Cleaner TRKCL01 $4.67 watch this video

nylex Hand Held Brush NHHB $20.17 34

mr. longarm Flow-Thru Brush 0483 $14.07

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

towels / sponges / abrasives

Huck/Surgical Towels 6 Towels

T06

$3.47

24 Towels

T24

$12.67

48 Towels

T48

$24.97

72 Towels

T72

$37.47

108 Towels

T108

$58.67

132 Towels

T132

$71.27

Unger Scrim Individual

SCMW

$10.27

3 Pack

SCRMW3

$29.99

10 Pack

SCRMW10

$99.99

Unger Microfiber Micro Wipe Ettore Microfiber Micro Swipe 84445 $10.47

Regular

MF40L

$5.09

Giant

MF60L

$15.19

Natural Sea Sponge Small

55502

$4.37

Medium

55553

$9.87

Large

55557

$18.07

Bronze Wool 6" x 9" Pad BW69P $5.27

wcr Scrub-Pads Single Pad WOOCAP $1.49 5 Pack WOOBL $6.99

Bronze Steel Wool Grade Fine (3 packs) FBW3P $4.29

woolit Steel Wool Carbon Pad woocap $5.37 Bronze Pad WOOBRP $6.69 Blue Sponge WOOBL $4.39

Steel Wool Grade 0000 (16 pack) SWB16 $4.57 SHOPWINDOWCLEANINGRESOURCE.COM

wiljer White Shark Hand Pad 3020 $3.79

woolit Belt Pouch Kit and Products Full Kit WOOBPK $35.37 Knuckler Pad Holder KNPD $14.27 862.266.0677

35

1. OPT (Other People's Time) Other People's Time. Creating leverage through others. We achieve this by building a team.

• Develop a recruiting, hiring, and training process that works consistently.

• Communicate expectations early and clearly through job descriptions and employee manuals.

• Manage your team by holding everyone accountable each step of the way.

• Hire slowly fire quickly.

• Repeat.

2. OPM (Other People's Money)

Other People's Money. Interest is your friend, cash flow is king. One of the key roles that you have as the business owner is to have financial

36

mastery of your business. To know your numbers inside and out. To understand how to use money as a tool to help you reach your goals.

I have a lot of friends and family who are deathly scared of debt. They think it always has to be a negative thing. There is a difference between good debt and bad debt. Credit card debt charging you a monthly interest of 18% on depreciating consumer goods is bad debt. Good debt is a line of credit that you use to buy income generating supplies for your business and only costs you a 5% tax deductible interest rate. Do you have good debt or bad debt?

3. Marketing

I am a firm believer that marketing is the umbrella that covers these 3 areas: 1. Advertising 2. Public Relations & 3. Sales. All 3 allow you to have an opportunity to acquire new customers by exchanging money or time. We create leverage through marketing by using our resources in the area of advertising, public relations, or sales.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Mobile

Shop shopwindowcleaningresource.com

On-the-go!

• Check out the latest products • Place an order while in the field • Mobile order tracking • Works on all web enabled Mobile devices

A word of caution in regards to leverage. An analogy that I like to use, is comparing your business to a car. Before you step on the gas by using leverage, you need to make sure you have a solid frame, body, and system. Otherwise, when you go to step on the gas you will find that any problems you had before will just multiply exponentially. Focusing on profits first, and remembering it is called a business not a busy-ness, is the first step to building a better business.

Jason Vance

Jason T. Vance has been in the cleaning business for 20 years. He owns and operates www.windowbrothers.com, a commercial and residential window cleaning company in Milwaukee, Wisconsin. Jason strongly believes in the benefits of business coaching. He has a great time helping business owners learn to make a lot more money, get highly organized, and in the process, become successful entrepreneurs. Get a copy of his FREE report called: “How to Increase your Profits for your SEASONAL business in 3 FREE steps.” Get yours at www.jasonvance.biz.

Above and beyond...

Your customer service has been above and beyond what could be reasonably expected, and as I grow my business you guys will be my "go to" source.

Dale Fuller

Dale's Window Cleaning Services Berea, Ohio SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Smart Tar In today’s economy, marketing dollars are more precious than ever, and should be spent as wisely as possible.

If you are going to bother marketing and advertising, you may as well take it a step further and market specifically towards potential clients that: • Have the most disposable income to spend on things like window cleaning.

• Have the most desirable jobs to work on or the jobs that have the ability to yield the highest profit margins.

Instead of marketing your company to the masses, you will spend the bulk of your time and energy focusing on those clients most likely to use your services.

Start by sitting down and creating a fictitious, ideal customer. Grab a pad and pen and start listing the traits of your ideal customer. In our window-cleaning business, we called our ideal customer 'Jane.'

Jane lives in a neighboring highincome town. She is a stay-at-home mom and is married to Bob. Bob makes over one hundred twenty-five thousand dollars a year and they have ample discretionary income after their regular expenses are paid. They live in an upscale neighborhood and always keep up with the Joneses.

Jane controls the household finances; she has no problem spending money for the finer things in life, but she does love a good bargain. As a matter of fact, Jane prides herself on getting the best deal for her family.

38

SHOPWINDOWCLEANINGRESOURCE.COM

We try and keep Jane in mind when we

862.266.0677

rgeting

Find your "Jane" design all our advertising pieces. Serious thought goes into advertising in places where Jane is most likely to see our ad. The ads are also designed to appeal specifically to Jane. We think about colors, the look, the feel, and, of course, the wording.

A few marketing methods that let you “Smart Target:" Google ad words – Although Google ad words does not let you target right down to the specific zip codes yet, you can get pretty close with targeting specific cities in your zone. We are now targeting a handful of wealthier areas in our service zone as opposed to our whole state.

Direct Mail – Our service zone includes over 250 zip codes. We only mail to the top thirty highest income zip codes. I would rather mail more often to those more likely to be able to afford our service then just mail to everyone we are capable of servicing.

Facebook ads – I have experimented a little bit with Facebook ads and was pretty impressed.

I plan to make them a big part of our 2012

campaigns. The level to which you can smart target is pretty amazing. You can show ads based on basically any piece of personal information Facebook has collected about someone. You can pick an age range, male or female, zip code, all the way down to their interests, “likes” and hobbies. It doesn’t get much smarter than that; the only thing to determine at this point is how effective they actually are and whether or not they will convert.

Getting started today is easier than you think; sit down and create your Jane or ideal customer. Think about what appeals to your Jane, then design all your ads and marketing copy to speak to your Jane. Give a lot of thought to her age, disposable income, and location. Build your marketing plan around that, and you will be off to a great 2012 window-cleaning season.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

SEARCHING

Google Search

With the New Year upon us, you are probably putting on the finishing touches of your marketing campaign for 2012. You are ready to attack your competition, taking part of their market share. One way to do it is with SEO (Search Engine Optimization). Not only can you dominate the internet, you can reduce overall marketing expenses in the long run, which equals more dollars in your pocket. In this article, we are going to discuss some new ways to take out your competition online! Now let’s make your website a lean, mean, fighting machine!

#1

Patience – I wanted to start off by talking about patience. Lots of business owners call me and say they did some back linking, or some article writing, or whatever to build links to their site, and they still do not see an improvement. I ask them when did they

40

I'm Feeling Lucky do this and they said yesterday! Google doesn’t work that quickly! It takes time for everything to be implemented. A good analogy is a website is like an out-of-shape person. When someone who is that out-of-shape expects to shed sixty pounds, be ripped to the core, and expects all of this happen overnight, that’s a tad unrealistic, as is taking a website from nowhere to the first page of Google overnight -- it just does not happen. So if you don’t see immediate results, stay the course.

Stay with your plan and you’ll see results.

#2

Stay away from “1,000 links for 9.99.”

Junk links are like junk food – they're not good for you. We are on our way to making you a lean, mean, running machine.

Yes, I know you have read 'the more links, the better.' But Google is evolving. They have begun to close shop on all the “link farms” that exist. And

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

if your site was powered with link juice from these sites, your site probably got slapped pretty hard in the last Panda Update. Google has really caught on to this type of linking. It makes no sense to Google why there is a window cleaning link on the bottom of an article about overhauling an engine.

So try to stay away from cheap links. They are not quality, and will hurt you in the long run. Plus, you will never know how your customer stumbles on you. When my site was new, I purchased some links. On my control panel, I am able to see the links that are clicked to view my site. So, to my surprise, I was shocked to see these links were spam links on adult websites. Not cool.

#3

Buy an aged domain. One of the best places to buy these types of domain names for cheap is over at GoDaddy Domain Auctions. It costs $4.99 a year to join, but once you do, you will have access to hundreds of high PR domains to bid on. It’s a little tedious, but they have PR 3 domains you can bid on for around $25 and PR 4 domains for around $50. Buy a domain (I would not worry about the name of the domain too much, just as long as it not too crazy).

Then set up your own blog. Now the beauty of this is since you have bought this aged domain with some PR, YOU now have some authority. So start writing blogs about window cleaning, pressure washing, etc. with your keywords and point them back to your site. Now you have Hulk Hogan in your corner, and you can pick on anyone you want.

#4

Find a Tag Team Partner. You’ve already got Hulk Hogan, so now it’s time to go out and find Andre the Giant.

Have a friend that is not a competitor to do the same thing you just did. Have them buy their own domain, set up a blog, and just like that, you both can have access to two powerful blogs. He can write an article, and post it on your blog and vice versa. You both can write original content for your own as well. I suggest write two three-hundredword blogs a week. Keep one for you and put the other one on your friend’s blog. Now you both own a blog that has fresh content that is being posted to it twice a week. And Google loves fresh content.

#5

Bring In The Road Warriors-Adding Merchant Circle and a blog at Wordpress to the mix. So you have Hulk Hogan and his partner Andre the Giant. They can only do so much, though, so it’s time to bring

in the backup. Coming to the ring are Merchant Circle and Wordpress. Many contractors are familiar with both of these, but don’t use them to their fullest.

Merchant Circle is very powerful because of the blog feature it has. You can create good, keyword-rich blogs and put them on Merchant Circle, and they would do well locally. Doing the same with Wordpress will yield good results as well. With Wordpress, just set up the free blog. Don’t spend the money on buying a domain and hosting for this. Just use their feature and start writing. A good way to do this on these two formats is writing about jobs you are doing. Keyword it for the local cites you are working in, put some before and after pictures, and you have another tool for your customers to find you.

#6

Juicing Up. What to do when your website gets where you want it. Well, you know The Hulkster can only get so big, so what do you need to do now that you are at the top of Google? Juice up your blogs.

Start a back linking strategy to ALL YOUR BLOGS! Start beefing them up and you will get even more juice to your main website.

#7

Watch Out For The Drop Kick! There is one devastating way you can get kicked hard by the competition, or you can drop a massive leg drop on them. But it’s so powerful we can’t talk about it here.

You’ll have to go to www.thermarketingassassin.com/wcr to find out what this killer method is. I have tried it and was absolutely SHOCKED! Don Marler has run Marler’s Pressure Washing since 2004. Over the years he has spent time learning and implementing SEO for his website. In the fall of 2011, he began The Marketing Assassin, a company specializing on getting small business’s found on the internet. They offer other services as well. Visit them today at www.themarketingassassin.com to help you with your presence on the internet.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

Dear Window Cleaning Business Owner, Window Cleaning Resource.

Com is the world's largest community of professional window cleaners with more traffic than all the other window cleaning forums combined. Thousands of window cleaners check in on a daily basis to laugh, learn and grow their window cleaning businesses.

• Register for a FREE account today at http://www.windowcleaningresource.com.

• Yes - It is completely FREE • Join us today and start networking with other like minded window cleaning business owners.

We can't wait to see you there!

Your Friends, The Window Cleaning Resource Team Photo by Christopher Thibodeau Loveland, CO

Advice. Real window cleaners, with real window cleaning experience, sharing their extensive knowledge in all things that are window cleaning.

Downloads. Thousands of free forms, documents and marketing pieces. Swap and share successful materials with window cleaners across the globe.

Videos. Free access to thousands of window cleaning videos. The largest library on the planet. Videos for new products, how-to's, growing your business, technique videos, tool reviews and much more!

What type of soap or Chemical is right for you?

Dirty Glass • Glass Gleam 3 • Glass Gleam 4 • Ettore Squeegee Off • Winsol APC • Unger The Pill • Unger Gel • Ecover Although dish soaps work for cleaning glass, they are not the best option. Professional soaps from Titan, Unger, Ettore and Winsol have been specifically designed for Professional window cleaners and produce superior results.

Squeegee Drag • Winsol Super Slip • Unger Easy Glide

A couple drops helps make your squeegee glide across glass surfaces easily. Great every day but especially helpful on hot days and in warmer climates.

Glass Sealants • Envicoat • Nano-Ultra Once you have spent the time removing stains from the glass surface, it’s usually best to apply a sealant. This is especially important on jobs where hard water stains were caused by sprinklers. If the glass isn’t sealed, the stains will come back rapidly.

Hard Water Stains

Oxidation

• Titan A-1 • Nano Ultra • Slayer Powder • Eagle Powder Rub • Glasstastic Hard water stains usually build up from sprinklers being allowed to hit glass surfaces or from water dripping down from concrete sided buildings. These are usually easy enough to remove with the chemicals listed below.

The chemical can be applied with a white scrubby pad or steel wool. Then removed with a standard razor blade.

Over Spray • Titan Oil Flo • Titan Cement Off Over spray is anything left over from a construction window cleaning job. It can include but is not limited to paint, stickers, residue, stucco, and cement. Oil Flo will help loosen up cement.

A razor blade will be your best tool here. The chemicals listed will speed up the whole process significantly, making the job much more profitable for you.

• Bio Clean • Titan MDR

Screen burn and hazing are typically much stronger stains than the hard water stains discussed above. You will find though they can be removed with the same ease with a slightly stronger solution. The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.

Glass Restoration • One Restore • Winsol Crystal Clear Glass restoration is needed when dealing with a real bakedin aged stain. For this we recommend One Restore formally Safe Restore or Winsol Crystal Clear 550. We are dealing with hydrochloric acids here, so we always recommend testing a small area in the lower portion of the glass to make sure there is no bad reaction to the glass.

On top of that we recommend rubber gloves and eye protection when using these products.

The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.

glass cleaners

Titan Glass Gleam 3

Titan Glass Gleam 4 Quart

0002

$12.97

Quart

0001

$13.37

Gallon

0006

$32.57

Gallon

0005

$37.67

5 Gallons

GG4P

$149.87

5 Gallons

GG3P

$173.87

Titan Float Bottles 8 oz. 0004 $5.97 16 oz. 0003 $6.17

Titan Variety Pack TITVAR $89.99

Winsol Winsol APC-100 WAPC1 $49.47

Above and beyond...

The customer service is above and beyond.

Kenny Kendrick

Brandon, Mississippi

Winsol Super Slip Quart WSS $11.09 Gallon WSSG $37.97

Msds Page

Download all of the msds forms today at: shopwindowcleaningresource.com/msds 44

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

glass cleaners

ettore Squeegee Off Tablet 30165 $23.27

unger Easy Glide FR110 $11.47

Liquid 30130 $6.07

unger Professional Gel FG050 $10.69

unger The Pill 10 Pack PL100 $5.67 100 Pack PL1100 $38.99

What is Ecover?

The Ecover Lemon and Aloe Vera Dish Liquid is a plant based dish soap that works wonders on windows! This mild scented dish soap is a great way to get a streak free clean and smooth glide all in one. Not only will this soap not create a lot of bubbles but also leaves the windows free of residue. The eco-friendly mixture will not harm plants, is gentle on hands and is completely biodegradable. Just about one squirt per gallon of water and your good to go! ecover Reviews

Shop Now

ecover Lemon and Aloe Vera Dish Liquid 21400-1

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Only $3.67

45

stain removers Best for specialty stains: igu

Glue

Titan IGU Cleaning Agent 5B IGUCA $13.27

Titan Oil Flo Pint OILPT $14.07 Gallon TLOF $46.89

Grease

Titan Green Quart TITGRNQRT $9.67 Gallon TITGRNGAL $29.50

Hand prints

Winsol Special Metals Cleaner Concentrate 1 Gallon WSMC1 $25.09

Best for medium stains:

ettore Spot Remover Paste 30160 $6.79

unger Rub Out RUB20 $8.97

Bio-clean Stain Remover 40 oz. BIO-40 $25.37 52 oz. BIO-52 $30.97

Glass Guru Glasstastic GLGUGT $30.39

Jflint Mr. Hardwater Micro Mineral Powder 5lb. JF502 $47.67

Nano-ultra Architectural Glass Stain Remover 25 oz. nanult01 $27.17

titan A-1 Hardwater Stain Remover 0007 $14.47

titan Cement Off Pint 62012 $11.97 Gallon 62004 $47.79

pulex Rub Off Mineral Residue Remover AL210 $9.99

Titan MDR Pint TITMDRQ $10.89

Best for extreme stains:

OneRestore Gel 189RE $31.77

46

SHOPWINDOWCLEANINGRESOURCE.COM

winsol Crystal Clear 550 WCC550 $41.97

862.266.0677

glass sealants / screens

nano-ultra Glass Sealants Hydrophillic Treatment 32 oz. nanult03 $48.77

Envicoat Spray Bottle 8 oz. ENVI $35.37

Screen Cleaners ipc eagle Screen Washer BD500417 $508.99

Watch this video

winsol Screen Cleaner and Sealers WSCS $30.97

Screen Magic Screen Cleaners and Sealers 24 oz.

SM01

$13.87

Gallon

SM01G

$69.97

1/2 Gallon Concentrate

SM01C

$158.99

25.6 oz. Concentrate

SM02C

$95.99

ETTORE Clean Screens 30155 $7.07

Awning Cleaners winsol Awning Cleaners and Sealers Deep Clean WIDC $53.97 Awning Cleaner & Protectant WACP $39.97 Awning Armor WAA $70.97 Awning Guard WAG690 $77.99 SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

47

Do you have an MSDS Binder?

May be used to comply with OSHA's Hazard Communication Standard

Imagine the scene: redflashing lights on the car behind you, making you pull over. Why? You weren’t speeding. What’s the problem? At closer inspection, you realize it’s not the police, a sheriff, or even a state trooper. It’s the DOT (Department of Transportation).

What do they want? They may be double-checking your ladders or checking to see if interior loads are properly secured and not obscuring the driver’s vision. Certainly they will be checking on the chemicals you have in your vehicle and at this point, four little letters will be vital - MSDS. MSDS

MSDS's, or Material Data Safety Sheets, are a system for cataloging information like reactivity with fire, water, other chemicals, chemical compounds, or chemical mixtures.

They also provide information on the product’s safe use and potential health hazards associated with the product you are using. Proper cleanup procedures in case of spills are also part of these sheets. They should be present wherever these chemicals are being used. OSHA requires MSDS sheets be made available to employees for potentially harmful substances handled on the job.

48

U.S. Department of Labor

Occupational safety and Health administration

Are You Ready?

As window cleaners, we deal with a wide variety of chemicals.

For instance, besides whatever soaps we use for cleaning windows we may have various acidic cleaners for hard water stains, glide additives for our cleaning solution, and agents for removing cement, sealers, or heavy grease deposits. Maybe we offer other services like gutter-whitening, roof-cleaning or power-washing.

Now there are chemicals like bleach, gutter-whitening cleaners, muriatic acid, and a plethora of other agents too numerous to list. If we use them or carry them on our work vehicles by law we need to have a MSDS for each product. So depending on the services we offer, there could be a small novel in MSDS sheets that we need to keep track of. How do we do it efficiently?

The MSDS Binder

The most efficient way to keep track of our MSDS sheets is to organize them into a binder and have a binder both for each work vehicle and for the shop where we store extra chemicals. So once we know how many binders we need, the next

step is to make them.

Let’s take some time now and go through the steps needed to make your own MSDS binder.

Step 1: To get an MSDS sheet, we have a couple options. If we are purchasing our chemical from Window Cleaning Resource, they have a downloadable MSDS on the product page of their online store. Otherwise, a simple Google search under the heading “MSDS for” and then the name of the product we are using.

Once you’ve downloaded the MSDS for each product, I recommend making a folder on your computer to hold them all. Then it’s simply a matter of printing out a copy of each product’s MSDS for each work vehicle and one for the shop.

Step 2: You’ll need a 3-ring binder and 3-ring sheet protectors (we use Avery #75530). Put each product’s MSDS in a sheet protector and then put that in the 3-ring binder. We label the binder ‘MSDS’ on its spine and then ‘Material Safety Data Sheets’ on the front cover.

Step 3: Repeat step 2 until you have a filled binder for each work vehicle and shop area where products are stored.

Better Safe Than Sorry

Once we have our binders made and in place, make sure all em-

ployees understand how to use them and where they are located. Granted, some of the products we use are fairly common and safe to use.

However, there are some that, if used improperly, can be deadly. That’s why you should include a discussion of MSDS part of your company’s safety meeting schedule. While we hope we never have to need the information in an MSDS, we have all heard before “better safe than sorry.”

Tony Evans A New View Window Cleaning Washington, Iowa

Download all of your MSDS forms free of charge today!

shopwindowcleaningresource.com/msds

Or scan this on your phone right now!

Msds Forms

This summer Chris and Alex took a cross country trip to Ettore Products Company. Alex documented that trip to share with you right here.

50

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

In August, 2011, Chris and I had the opportunity to visit the impressive Ettore Product Company near Oakland, California. Upon arriving at the hotel, we were informed there were three rooms reserved for us and other visitors of Ettore for the next few days. We took the smallest of the rooms, as we felt it would have been presumptuous of us to take the largest suite. After staying there the first night, we came to find out that the suite was in fact for us, so we upgraded! Thanks for the sweet digs provided by Ettore! A full schedule of meetings and tours awaited us, so we got some rest in preparation for the busy days ahead.

Our first day at the Ettore facility was awesome, to say the least. John Becker, who is the main professional window- cleaning supply rep, greeted us and sent us on a whirlwind tour of the offices, where we were introduced to just about every single Ettore employee.

We were introduced to Christopher Smahlik, who is taking over the com-

pany's daily operations as his father, Michael Smahlik, steps back. Many people in the industry have gotten to know Michael over the years, as he headed Ettore for a number of decades.

We learned a tremendous amount about Ettore's history and how it came to be the company it is today. The number of interesting stories about the company's progress and growth helped to give us an idea about how it grew from such humble beginnings. We also had the chance to see and touch a lot of window- cleaning artifacts as we viewed Ettore's museum of window cleaning in their building's lobby.

After the office tour, we headed to the warehouse, where we walked through every single aisle, learning more about the history and the future of the company. One of the most interesting sections of the warehouse was the rubber inspection and cutting station. We met the ladies who hand -inspect every

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

single piece of rubber before handcutting, counting and packaging them for distribution. This was truly an amazing thing to see. Chris and I tried to find flaws in some discarded rubber, but we clearly wouldn't last long in that job. The women at the station had a good laugh at our expense as we passed a piece of rubber back and forth looking at the ceiling with our brows wrinkled, as if that would help us find a flaw. It was pretty funny. It's really great to see that the Ettore Master Rubber is still hand- inspected for perfection.

Later in the day, we sat and talked with Ettore designers, engineers, and the president to talk about tools, designs, marketing and just about everything about window cleaning. We had things to say and, input to give, and Ettore listened. It's incredibly gratifying when such a large company takes time to bounce ideas back and forth and show their appreciation for the work we have done to move products.

Our first day came to a close with an amazing dinner with

52

the Smahlik family, where we got to hear more stories of the companies and the family's past. For those who do not know, Ettore Steccone, the inventor of the modern day squeegee, is the current president's, Christopher Smahlik's, grandfather.

The next day, we had time to chat with office employees and designers and get a feel for what they do at the company. It was nice to meet people we have dealings with over the phone and put a face to the name. Around mid-day we had some free time, so we rented a car and drove east for about forty minutes to see our pals at Glass Renu. We wanted to make the visit a surprise, but thought we could run the risk of showing up and the shop being closed for lunch or the day. So we gave them a heads- up. We ended up talking shop with the guys for about an hour and shooting a quick video. We didn't have too much time to hang around because we were on a tight schedule and were headed

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

into San Francisco later that night for dinner, but overall it was a good visit with our friends Cody and Cole.

We had been hearing about this dinner we were going to have in San Francisco for two days now, and it was finally upon us. The restaurant was called Tomaso's and boy, did they deliver; great Italian food and gourmet pizzas were served. There were about nine or ten people, including Shawn Gavin from RHG Products Company, in attendance, and the quaint little restaurant only held about three times that, so we had the whole back to ourselves. Between the pizzas, calamari, and bottles of wine on the two or three tables we had put together, not an inch of free space was to be found. The restaurant was filled with our laughter for over two hours. Then we were treated to a crazy, all- inclusive tour of San Francisco. Unfortunately, we were on a tight schedule, so it only lasted another two hours. I would love to get back to that city for a weekend to

continue the tour we started.

Our last day at Ettore was a short one, consisting of new product announcements and handson demos with the new Ettore AquaClean poles. After our good byes and hand shakes, we were off to the airport for the cross- country trip back to New Jersey.

Overall, the trip was an amazing experience. We got to see the inner workings of Ettore, meet presidents, past and current, and had the chance to talk with a staff that truly loves the company they work for. We arrived home with a sense that we are appreciated and knowing that we will have a long and prosperous relationship with the Ettore Products Company.

Alex Lambrinides

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

All County Window Cleaning has systems in place for everything including how to make coffee!

Below is the Gutter Cleaning System See if the customer is home and double check the price on the work order is correct.

If all pricing is OK, start the job. Use proper ladder safety setting up ladder to gutter.

Work from the ladder using the gutter scoop attached to the end of the pole to pull debris towards you.

Place all debris in the bucket. Bring bucket to the truck and dump all debris into the bed of the truck. Repeat.

54

After all work is completed, collect the bill. i ce in v o

When all gutters are cleared use either a garden hose or buckets of water to flush the gutters and downspouts.

SHOPWINDOWCLEANINGRESOURCE.COM

In 2003, I heard Michael Gerber, from the popular E-Myth book series, speak for the first time.

This was, without a doubt, the most important thing to happen to my window cleaning company. It was an amazing life and business-changing experience that I still carry with me today.

Prior to hearing Mr. Gerber speak, I was your average window-cleaning business owner, working day and night just to keep things afloat. I had three crews running at this point; we were making money and getting by, but nothing amazing was happening. I knew I was working way to hard for the return we were seeing. My day didn’t end when the window cleaning was done; I went home to return calls, pay bills, create marketing pieces, and schedule jobs. If I took a day off, it came with the high price of knowing things would most certainly go wrong in my absence.

Michael Gerber showed me another way to operate through systems development. The basic theory is that every result has one best way to accomplish it.

That best way or steps in the system should be documented and followed, so no matter who completes the task, they should be able to accomplish it with consistent results. I learned not only to document and systemize actions, but also to start with the ones that are currently producing the most frustration.

It's up to you to decide what

862.266.0677

blank action template

out • How to pack the truck up in the morning • How to safely position and work with ladders • How to reconcile a job site so nothing is left behind

gutter cleaning template

that best way to accomplish each task is and record it.

I started at the most basic level by developing a system for the way All County Window Cleaning cleans glass. Up until this point, staff members had been trained on how to clean the glass via the tribal method. A new guy would come on and be trained by the senior person on the job site. So we had ten guys working, all doing things ten different ways. There was no consistency between window cleaners. Sometimes all the glass would get scraped, and sometimes it didn’t.

Sometimes shoes would get taken off inside the house, and sometimes they wouldn't. Sometimes shirts were tucked in, sometimes they weren’t. It was a complete disaster!

I went systems crazy; I knew I wanted to be 100% out of the field and I knew systems was the way to accomplish it. In one week I sat down and developed the following systems: • How to clean a double hung window • How to clean a storm window • How to clean a Pella style window • How to conduct one self on a job site • How to arrive on a job site • How to fill out a bill for the job site • How to count windows • How and when to fill the work trucks up with gas • How to handle customer complaints • How to clean gutters • How to maintain and clean out one's vehicle • How to check in paper work at day's end • How to fill end-of-the-day paperwork

These were the original sixteen systems I developed that still get used today, almost ten years later. They are slightly altered and updated every year, but for the most part the core way of doing things still exists.

Today we have over a thousand systems in place for twelve different job titles.

They include everything from how we open up in the morning to how the phone is answered, all the way to how and when coffee is made in the office.

The work is never done, there are more things to systemize and the current systems need to be regularly reviewed and refined.

Where should you start?

Look at what’s currently frustrating you the most and what things you would like to accomplish.

If you would like to get out of the field, think about what happens in the field and start writing yourself a manual and set of systems and procedures to replace yourself.

If you are currently frustrated by customer complaints, look for the root cause and start building systems and procedures to eliminate the frustrations from your business and life.

Further reading: I highly recommend all Window Cleaning Business Owners start by reading The E-Myth Mastery.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

What is Pure Water?

Tap water is purified and pushed through a pole. The glass surface is scrubbed by the pole and brush. Once all of the impurities have been removed from the water, you no longer need to use soaps or a squeegee. With the power of pure water, simply rinsing the glass after scrubbing leaves an excellent streak and spot free glass surface.

The Advantages of Pure Water Cleaning Safety.

Efficiency.

There’s less ladder and scaffold work. Plus less heavy equipment to drag around.

Water fed pole work is faster than ladder work so you can clean more windows in less time.

More windows equals more money!

Environmentally Friendly.

No soap or chemicals are needed.

New Markets.

Glass that was once unreachable can now be reached safely from the ground.

“The Science” How is Pure water going to clean dirty glass? A DI tank is filled with positively and negatively charged resins. When water passes through it captures the impurities in the water, the water comes out in a pure state.

What happens to the dirt?

It can’t just rinse off. Something has to happen to it in order for the glass to become clean. Pure water wants to return to it’s “impure state”. When the glass is scrubbed and rinsed, it pulls all the dirt from the glass surface. Once you have agitated the glass surface with your brush so much that all that is left is the pure water and all the dirt removed from the surface, the glass will dry spot free.

56

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

How do you know when a pole is right for you?

When picking a pole there are 3 questions to think about: Height / Length What types of jobs are you going to tackle? Are they 1-2 story homes? Low rise commercial?

4 - 12 ft.

Pole will reach ground floor windows.

13 - 24 ft.

Pole will reach most second floor windows.

25 - 35 ft.

Pole will reach all second floor windows.

35 - 45 ft.

Pole will reach all third floor windows.

45 - 65 ft.

Pole will reach fourth story windows and above.

Material What material would you prefer to work with or have your employees working with on the job?

Top of the Line - A Carbon Fiber Pole is considered top of the line. They are extremely lightweight and stiff.

Middle of the Line Durable - An extremely durable Carbon Fiber Pole. Not as light as the top of the line, but strong enough to run over with your vehicle.

Middle of the Line Hybrid - Carbon Fiber / Fiberglass Poles. A blend of Fiberglass and Carbon Fiber combines some of the weight savings and stiffness of a carbon fiber with the afford-ability of a Fiberglass pole.

Economy Line - Fiberglass / Metal Poles.

What’s Most Important to You?

Super lightweight, cost or durability?

Pick a Pure Water System that is right for you We wish it was as simple as plugging your pole into a garden hose and getting right to work. Unfortunately 99.9% of the time, the water you’re using needs to be purified with a tank or a system in order to dry spot free. Although tap water looks clean, it actually contains a lot of dissolved chemicals and minerals. These chemicals and minerals are what leave residue and spots on glass.

Although the DI Tank method appears to be the most cost effective, you need to figure in the cost of resin recharge. You can get your DI Tanks recharged at any local Culligan, Siemens, or right here at WCR. Window Cleaning Resource .Com 862-266-0677

Get informed!

Picking out a purification method and a pole is a tough choice. When I picked out and bought my first system in 2004 there really wasn’t anyone to turn to for answers. Fortunately you have us! Give us a call anytime and we would be happy to help you. We speak to our potential buys an average of 10 times before they purchase. So don’t feel bad calling and asking lots of questions, that’s what we are here for.

This is a big investment and it’s best to go into it fully informed.

Visit: http://shopwindowcleaningresource.com/wcr-pure-water-manual.html to download the full pure water manual today!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

57

Choosing a water fed pole What types of jobs are you going to tackle?

4 - 12 ft.

Pole will reach ground floor windows.

13 - 24 ft.

Pole will reach most second floor windows.

23 - 35 ft.

Pole will reach all second floor windows.

35 - 45 ft.

Pole will reach all third floor windows.

45 - 65 ft.

Pole will reach fourth story windows and above.

Carbon Fiber Very Light First Floor (4 - 12 FT.) Second Floor (13 - 35 FT.) Third Floor (35 - 45 FT.)

Fiberglass / Metal

• Ettore Hybrid Pole 10'

• Brodex 7' Pole • Facelift 12' Pole

• Unger HiFlo CarbonTec Kit 30'

• Facelift 24' Pole • Facelift 34' Pole • Ettore Hybrid Pole 25'

• Tucker 20' Pole • Tucker 30' Pole • Facelift 20' Pole

• Ettore Carbon Fiber Pole 45'

• Ettore Hybrid Pole 35'

• Brodex 36' Pole

• Ettore Carbon Fiber Pole 65' • Unger HiFlo Car• Tucker Water Fed • Gardiner SuperbonTec Kit 50' Pole 45' Lite Extreme 48' SHOPWINDOWCLEANINGRESOURCE.COM 862.266.0677

Fourth Floor (45 - 65 FT.) 12

Hybrid Carbon Fiber & Fiberglass Blend

your quick guide to water fed poles Height

Weight

Material

Close Length

# Sections

7'

Brodex Economy

Type

1.54 LBS

Aluminum

3.4'

3

18'

Brodex Economy

3.97 LBS

Aluminum

5.6'

4

25'

Brodex Economy

5.07 LBS

Aluminum

6'

5

36'

Brodex Economy

8.16 LBS

Aluminum

7'

7

10'

Ettore Hybrid Pole

1.32 LBS

Hybrid

3.8'

3

25'

Ettore Hybrid Pole

3.75 LBS

Hybrid

4.9'

6

35'

Ettore Hybrid Pole

5.07 LBS

Hybrid

5.8'

7

45'

Ettore Carbon Fiber

6.61 LBS

Carbon Fiber

5.8'

10

55'

Ettore Carbon Fiber

8.04 LBS

Carbon Fiber

6.5'

10

65'

Ettore Carbon Fiber

10.25 LBS

Carbon Fiber

8.3'

10

12'

Facelift

4.2 LBS

Fiberglass

4'

3

20'

Facelift

6.5 LBS

Fiberglass

4'

5

24'

Facelift

4.9 LBS

Hybrid

5'

5

34'

Facelift

7.5 LBS

Hybrid

7'

5

45'

Facelift

11.2 LBS

Carbon Fiber

8'

6

55'

Facelift

15.4 LBS

Carbon Fiber

9'

6

48'

Gardiner

5.51 LBS

Carbon Fiber

6.3'

9

57'

Gardiner

7 LBS

Carbon Fiber

6'

10

30'

Unger CarbonTec Kit

11.5 LBS

Carbon Fiber

5'

6

50'

Unger CarbonTec Kit

18 LBS

Carbon Fiber

5'

10

45'

Unger Telescopic

12 LBS

Carbon Fiber

6.8'

9

55'

Unger Telescopic

14 LBS

Carbon Fiber

7.7'

9

65'

Unger Telescopic

18 LBS

Carbon Fiber

8.5'

10

50'

SimPole Adjustable

9 LBS

Carbon Fiber

8'

8

60'

SimPole Adjustable

11 LBS

Carbon Fiber

8'

10

72'

SimPole Adjustable

13 LBS

Carbon Fiber

8'

12

15'

Tucker Pole

5 LBS

Aluminum

6'

2

20'

Tucker Pole

6 LBS

Aluminum

6'

3

30'

Tucker Pole

9 LBS

Aluminum

6'

5

36'

Apollo Pole

4.08 LBS

Carbon Fiber

7.5'

7

45'

Apollo Pole

5.73 LBS

Carbon Fiber

8.23'

8

50'

Apollo Pole

6.59 LBS

Carbon Fiber

9.05'

8

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

Water Fed Poles

Facelift Pole Clamps $38.37 Size 0 FAFWFP15-0 Size 1 FAFWFP15-1 Size 2 FAFWFP15-2 Size 3 FAFWFP15-3 Size 4 FAFWFP15-4 Size 5 FAFWFP15-5 Size 6 FAFWFP15-6 Size 7 FAFWFP15-7

Facelift Pole End Caps $15.67 24' FAFWFP1924 34' FAFWFP1834 44'-65' FAFWFP1844

Facelift Plastic Y Fitting FABY10 $15.87

Facelift Water Fed Poles Facelift Clamp Lever $10.87 Black FAFWFP16BLK Blue FAFWFP16BL Green FAFWFP16GRN

60

Flip Lock Fiberglass 12'

4.2 LBS

FSFG12

$229.99

Flip Lock Fiberglass 20'

6.5 LBS

FAFG20

$303.99

Flip Lock Fusion 24'

4.9 LBS

FAFS24

$680.99

Flip Lock Fusion 34'

7.5 LBS

FAFS35

$1,081.99

Flip Lock Carbon Fiber 45'

11.2 LBS

FACF45

$1,951.99

Flip Lock Carbon Fiber 55'

15.4 LBS

FACF55

$2,725.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Water Fed Poles shop now!

Ettore Aqua Clean Hybrid Pole 10' Hybrid Pole

1.32 LBS

7110

$218.00

25' Hybrid Pole

3.75 LBS

7125

$458.00

35' Hybrid Pole

5.07 LBS

7135

$599.00

Ettore Aqua Clean Carbon Fiber Pole 45' Carbon Fiber Pole

6.61 LBS

7145

$1,569.00

55' Carbon Fiber Pole

8.04 LBS

7155

$1,994.00

65' Carbon Fiber Pole

10.25 LBS

7165

$2,549.00

Gardiner Water Fed Poles Super-Lite Extreme 48'

5.51 LBS

Super-Lite Modular Pole 57'

Super-lite extreme video

Gardiner Super-Lite Extreme Standard 5' Extension

SLE48

$2,995.00

30095

$2,494.99

STD48E $250.00

Gardiner Carbon Fiber Gooseneck 10"

94031

$129.99

14"

94032

$149.99

25"

94033

$184.99

Gardiner Super-Lite Sill Brush 50016 $109.99

hint don't see what you're looking for? We carry more gardiner Parts/Poles.

Please call for details: 862.266.0677

Brodex Economy Pole 7' Pole

1.54 LBS

31001

$224.99

18' Pole

3.97 LBS

31002

$274.99

25' Pole

5.07 LBS

31003

$324.99

36' Pole

8.16 LBS

31005

$444.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

61

Water Fed Poles

unger Water Fed Pole CarbonTec Kits HiFlo CarbonTec Kit 30'

11.5 LBS

CTKU6

$1,642.87

HiFlo CarbonTec Kit 50'

18 LBS

CTKU3

$2,695.89

unger HiFlo CarbonTec Brush

unger HiFlo Brush

11"

CT27B

$25.69

Oval

FTO40

$71.47

11"

CB27B

$39.99

16"

CT40B

$38.57

Rectangle

FTS27

$50.79

16"

CB40B

$57.17

Radius

FTR27

$68.57

unger HiFlo CarbonTec Water Feed CTWFC $75.67

62

unger Boars Hair Brush

unger HiFlo CarbonTec Soap Dispenser HCDUS $43.97

SHOPWINDOWCLEANINGRESOURCE.COM

unger HiFlo CarbonTec End Cap CTECP $24.27

862.266.0677

Water Fed Poles

unger HiFlo CarbonTec Telescopic Water Fed Poles HiFlo CarbonTec Telescopic 45'

12 LBS

UF5XC

$1,559.19

HiFlo CarbonTec Telescopic 55'

14 LBS

UF6XC

$1,964.29

HiFlo CarbonTec Telescopic 65'

18 LBS

UF7XC

$2,499.99

unger HiFlo CarbonTec Hose Kits 15'

CTU15

$50.37

unger Aluminum Pole Pure Water Kit

30'

CTU30

$56.77

12'

APP37

$170.99

40'

CTU40

$88.99

18'

APW55

$200.59

unger Conversion Kit Without Pole Kit

HF40K

$141.99

unger HiFlo Kit Kit

HF100

$202.97

unger HiFlo MultiLink System Gooseneck Short

FTMGS

$58.49

Gooseneck Long

FTMGL

$68.27

Extension

FTPLS

$36.47

CarbonTec Adapter

FTGOA

$54.59

CarbonTec Brush Adapter

FTCBA

$39.67

Adapter

FTGOS

$3.69

Cone Adapter

FTLCA

$22.77

Brush w/Adapter 11"

CT27A

$65.69

Brush w/Adapter 16"

CT40A

$78.57

Boars Hair Brush w/Adapter 11"

CB27A

$81.27

Boars Hair Brush w/Adapter 16"

CB40A

$92.87

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

63

Water Fed Poles

IPC Eagle Sectional Line 35' Package

BD500535

$1,632.99

55' Package

BD500555

$2,377.99

new Apollo cfp Water Fed Poles 36' Pole

4.08 LBS

AP36

$1,331.10

45' Pole

5.73 LBS

AP45

$1,682.00

50' Pole

6.59 LBS

AP50

$1,871.10

Just have to tell you...

Your great website and all of the helpful videos have converted me back to shopping online again. Thanks for the great follow up to my questions and packing and shipping my last order so carefully and professionally. I look forward to continued business with WCR.

Jeff Whitmireu

Clear Choice Window & Specialty Cleaning North Central Texas

64

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Water Fed accessories tucker Water Fed Poles

Hint

15'

5 LBS

15ASH

$209.89

20'

6 LBS

20ASH

$266.79

30'

9 LBS

30ASH

$377.89

Don't see what you're looking for? We carry ALL of the Tucker brand Parts/Poles Please call for details: 862.266.0677

tucker Flow Screw-Restricted Flow TFS01 $12.00

Tucker Pole Adapter PP006 $32.27

Tucker Brush Double Trim 12" 12DT $66.97 Brush Full Trim 12" 12FT $68.97

Tucker Pole Tool TPT $14.97

Tucker Goosenecks 8" 103 $5.27 12" 103-12 $5.44 24" 103-24 $9.47 36" 103-36 $14.67

Tucker Shutoff Valve Kit TVP00c $127.99

Tucker Gooseneck w/ Special Rinse Bracket 24" 10324XS $20.97 36" 10336XS $21.97

Tucker Brush Replacement Head T101 $15.07

SimPole Water Fed Poles 50' Adjustable Pole

SIM503K

$2,175.00

60' Adjustable Modular Pole

SIM603K

$2,475.00

72' Adjustable Modular Pole

SIM723K

$2,875.00

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

65

Spare Brushes / accessories

Vikan Monofilament Brush w/ Pencil Jets 12" 50009 $64.97

Vikan Monofilament Brush w/ Fan Jets 12" 50013 $79.97

RHG Dual Trim Nylon Brush 12" w/ Pencil Jets 50001 $64.99

Vikan Sill Brush w/ Pencil Jets 50010 $79.97

vikan Hand Held Flowthrough Brush 50015 $22.99

RHG Dual Trim Nylon Brush 12" w/ Dual Jets 50002 $94.99 16" w/ Dual Jets 50003 $104.87

RHG Water Fed Detachable Scraper 50017 $17.99

RHG Over the Top Spray Adapter 40029 $26.99

RHG Pencil Jets 50006 $9.97

RHG Premium Fan Jets (Pair) 50007 $29.97

Aqua-Dapter Adapter DA2R $169.99

RHG 'Reach' Around 62345 $39.07

RHG 'Reach' Around Adapter Kit 40015 $19.99

Aqua-Dapter Supply Hose 50' ADSH50 $34.97

RHG Boars Hair Brush w/ Pencil Jets Only 12" 50004 $75.57 16" 50005 $95.57

AQ-

Aqua-Dapter Supply Hose 100' ADSH100 $61.97

66

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Parts / hose / accessories

WCR 4 Way Water Key 4WAY $18.57

Shurflo Demand Pump SFDPUMP $189.99

WCR 3/8" Barbed to Garden Hose Fitting GHF38 $8.67

WCR Push to Fit T-Fitting HG002 $8.17

WCR Gallon Meter HF005 $75.37

WCR Straight Push Fitting pushfit $8.00

WCR Clamps- Low Profile HF001 $0.97

WCR In-line Shutoff Valve SOV-001 $20.27

WCR Clamp Pliers CP001I $25.37

WCR Water Fed Pole Conversion Kit BR004 $100.57

WCR Shutoff Valve HF004 $20.27

WCR Scrub Pad and Holder Pad (single) WSCPD $1.49 Pad (5 pack) SCRPD05 $6.99 Swivel Scrub Pad Holder SCRSWV $12.99

wcr 5/16" Pure Water Supply Hose

HM Digital TDS Meters TDS Meter 3

4001

$22.47

SM-1 In-line Single

4002

$26.57

DM-1 In-line Dual

4003

$42.47

Carbon 10"

SEDF CARF

600031

$12.59

50'

600032

$21.97

100'

600033

$41.97

150'

600034

$62.97

wcr 3/8" Pure Water Supply Hose 1'

H00003

$0.87

50'

H500

$50.00

$18.87

150'

H0001

$120.00

$55.99

300'

H0002

$235.00

500'

H0003

$410.00

wcr Filters Sediment 10"

30'

RHG Metal Hose Reel Reel Only

70008

$109.99

Reel w/ 100' Hose

70008-1

$224.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

67

Choosing a pure Check out These videos:

Brand

Model

Weight

Depth

Width

Ettore

AquaClean EZ Pure

45 LBS

24"

12"

Ettore

AquaClean EZ Pure Dolly

70 LBS

23"

22"

Ettore

AquaClean 2 Stage Cart

30 LBS

16"

22"

Ettore

AquaClean 3 Stage Cart

85 LBS

21"

23"

Ettore

AquaClean 4 Stage Cart

95 LBS

21"

23"

IPC Eagle

Hydro Cart

55 LBS

20"

21"

IPC Eagle

Hydro Cart Electric

86 LBS

20"

21"

IPC Eagle

Hydro Cart Battery

91 LBS

20"

21"

IPC Eagle

Hydro Cart Gas

86 LBS

20"

21"

IPC Eagle

RO/DI Electric Cart

157 LBS

25"

29"

IPC Eagle

RO/DI Battery Cart

124 LBS

25"

29"

Nationwide DI

Spotless Rinse Cart

85 LBS

21"

18"

Unger

HiFlo Pure Water System

52 LBS

16"

22"

WCR

1/2 Cubic Foot DI Tank

23 LBS

9"

9"

WCR

Full Cubic Foot DI Tank

70 LBS

9"

9"

Brushes

Changing Filters

Deep Ledges

Testing water quality

Watch the Full series Right now!

68

water system Height

Hose

Filters

Water Meter

Power

# Poles

12"

None

Carbon, RO, RO, DI

Water Gauge

Water

1

36"

100'

Carbon, RO, RO, DI

Water Gauge

Water

1

36"

None

DI

Water Gauge

Water

1

47"

None

Carbon, RO, DI

Water Gauge

Electric/ Battery

Multiple

47"

None

Carbon, RO, RO, DI

Water Gauge

Electric/ Battery

Multiple

50"

100'

Sediment, Carbon, RO, DI

Water Gauge

Water

1

50"

100'

Sediment, Carbon, RO, DI

Water Gauge

Electric

2 or 3

50"

100'

Sediment, Carbon, RO, DI

Water Gauge

Battery

1 or 2

50"

100'

Sediment, Carbon, RO, DI

Water Gauge

Gas

1

46"

166'

Sediment, Carbon, RO, RO, DI

Water Gauge

Electric

2

46"

166'

Sediment, Carbon, RO, RO, DI

Water Gauge

Battery

1

46"

None

DI

None

Water

1

36"

None

DI

Water Gauge

Water

1

Have a question?

Contact John today!

21"

None

DI

None

Water

1

johnwcr.com 865.310.0728

44"

None

DI

None

Water

1

In-house Pure Water

Expert

John Lee has been in the window cleaning business for over 28 years.

He is knowledgeable on everything window cleaning, but his main passion and expertise lies in pure water cleaning and water fed poles.

69

Di tanks / resin 1/2 Cubic Foot DI Tank

Full Cubic Foot DI Tank

23 LBS

70 LBS

Weight

47"

21"

Power

Water

Water

# of Poles

1 Pole

1 Pole

Water Meter

None

None

Hose

None

None

Item #

DI 225

RO100

$217.99

$340.00

Price

9"

9"

unger HiFlo Pure Water System Weight

52 LBS

Power

Water

# of Poles

1 Pole

Water Meter

Water Gauge

Hose

None

Item # Price

70

wcr Regenerated Mixed Bed Resin 1/2 Cubic Foot

MBD-15SC-REGEN-5

$100.27

Full Cubic Foot

MBD-15SC-REGEN

$187.27

DI225 $731.79 TDS

Gallons of Water

50

3,012

Nationwide DI Spotless Rinse Cart

100

1,506

200

753

Weight

85 LBS

300

502

Power

Water

400

376

# of Poles

1 Pole

500

301

Water Meter

None

600

251

Hose

None

700

215

800

188

900

167

1,000

151

Item #

NWDIRC

Price

$947.00

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Hint Use this chart to roughly determine how many gallons of pure water are expected based on your total dissolved solids reading. This chart is based on a 1/2 cubic foot di tank.

Please double gallons of water for a full cubic foot di tank.

Finance Your System Buy Pay Now Later

Finance & Options

Buy Now Pay Later Program 1. Download these 2 forms

Download the Credit Card on File Form: www.windowcleanerproducts.com/docs/creditccconfile.pdf Download the WCR Credit Application: www.windowcleanerproducts.com/docs/creditappl.pdf 2. Once you have filled out both forms you can submit them any of the 3 ways: Fax in: 973-827-8312 Mail In: 47 State route 94 Vernon NJ 07462 Order Online: shopwindowcleaningresource.com Scan it and e-mail it to: sales@shopwindowcleaningresource.com 3. Call us within 1 business day to confirm your account has been set up: Please make sure both forms are filled out in there entirety to avoid delays.

Once you are all set up, just click pay by check at checkout and you are good to go, your order will ship like normal.

If we do not receive payment from you within 30 days from date of invoice, we will simply charge your card.

Please visit: shopwindowcleaningresource.com/buy-now-pay-later Any product over $2,000 is available for the Finance Program Products that are available to be financed have indications of such in their product descriptions, including lease amounts and lengths.

Why Finance?

Have you been looking at a Pure Water System that could really boost sales and revenue in your business, but can't quite afford it up front? That's why we offer the option to lease or finance almost all of our Pure Water Systems and select Water Fed Poles.

With zero money down you can have a brand new Pure Water System for as low as $100 per month. With flexible leasing options we can work with you to design a payment schedule that will fit right into your business. We can also ensure that your monthly payments won't change because they are fixed throughout the term of the lease.

Established Business - Zero Down, $1 Purchase Option An Established Business is a company that has been in business for 24 months or more. See finance information below.

Please note financing is available for startup companies at different rates. They can be obtained upon request. Please call for more information.

You have the option to put zero money down at time of purchase or a deposit of any amount.

Please visit: shopwindowcleaningresource.com/finance SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

71

pure water systems

AquaClean 4 Stage Cart

by RHG

AquaClean 3 Stage Cart

by RHG

AquaClean 2 Stage Cart

by RHG

Weight

95 LBS

85 LBS

30 LBS

Power

Available in Electric or Battery

Available in Electric or Battery

Water Pressure

# of Poles

Multiple Poles

Multiple Poles

1 Pole

Water Meter

Water Gauge

Water Gauge

Water Gauge

Hose Item #

None

None

None

110 v- 94004 / 12v- 94005

110 v- 94002 / 12v- 94003

94001

$3,995.00

$2,995.00

$595.00

Price

Ettore AquaClean Cart Replacement Filters

72

Carbon Filter

94012

$119.99

DI Filter

94011

$119.99

RO Membrane

94010

$494.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Visit the link below for a full list of RHG products: shopwindowcleaningresource.com/manufacturer/reach-higher-ground.html

Pure water systems

Ettore AquaClean EZ Pure RO/DI System by RHG Weight

Power

# of Poles

Water Meter

Hose

Item #

Price

45 LBS

Water Pressure

1 Pole

Water Gauge

None

94000

$1,595.00

Ettore AquaClean EZ Pure Dolly by RHG Weight

Power

# of Poles

Water Meter

Hose

Item #

Price

70 LBS

Water Pressure

1 Pole

Water Gauge

100'

10018

$1,995.00

Ettore EZ Pure In-line TDS Meter 20090 $68.97

Ettore EZ Pure Replacement Filters 21" RO Membrane

94013

$494.99

Carbon Filter Cartridge

94015

$119.99

DI Filter Cartridge

94014

$119.99

Ettore EZ Pure In-let Pressure Gauge 62009 $19.87

74

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Pure water systems

HydroTube Weight

28 LBS

Power

Tap Pressure 1 Pole

# of Poles Water Meter

Water Gauge

Hose

50' HTUBE

Item #

$1,443.99

Price

Add a Pump to Add a Pole!

HydroTube Electric Pump

HydroTube Gas Pump

# of Poles

2 Poles

2 Poles

Item #

HTEB

HTGB

$506.99

$1,033.99

Price

ipc eagle HydroTube Replacement Parts Filter Set

BD515068

$90.99

RO Membrane

BD515061

$634.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

75

pure water systems

Hydro Cart Weight

Hydro Cart Electric

Hydro Cart Battery

55 LBS

86 LBS

91 LBS

Tap Pressure

115 AC, 60 Hz, 10 amp

12 volt DC Gel Battery

1 Pole

2 or 3 Poles

1 or 2 Poles

Water Meter

Water Gauge

Water Gauge

Water Gauge

Hose

100’

100’

100’

HYCT1

HYCT-E

HYCT-B

$2,610.99

$4,227.99

$3,880.99

Power # of Poles

Item # Price

ipc eagle Hydro Cart Filters Sediment

BD50507

$3.59

Carbon

BD505108

$7.97

DI Cartridge

BD500117

$65.77

Carbon/Sediment/ DI Set

BD500118

$79.67

RO Membrane

BD505106

$682.07

ipc eagle Hydro Cart Hose Upgrades Hose Reel Only

BD500187

$431.99

Hose Reel w/ 100' Hose

BD500186

$537.99

ipc eagle Hydro Cart Pump Kits

76

Electric Pump Kit

HYDROE

$1,616.99

Battery Pump Kit

HYDROB

$967.99

Gas Pump Kit

HYDROG

$2,238.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

pure water systems

Weight Power

Hydro Cart Gas

RO/DI Electric Cart

RO/DI Battery Cart

86 LBS

157 LBS

124 LBS

Gas

115 AC, 60 Hz, 10 amp

(1) 12 volt DC Gel Battery

1 Pole

2 Poles

1 Pole

Water Meter

Water Gauge

Water Gauge

Water Gauge

Hose

100’

166’

166’

HYCT-G

RODI-E

RODI-B

$4849.99

$5,435.99

$5,206.99

# of Poles

Item # Price

ipc eagle RO/DI Cart Filters RO Membrane

BD515068

$356.99

Carbon

BD515061

$29.99

Sediment

BD515060

$29.99

DI Filter

BD505057

$97.99

IPC Eagle Replacement O-ring for DI Housing IPCORDI $7.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

77

Of a 5 part series

Most window cleaners on WCR surveyed said they wished they hired someone new sooner than when they did.

I have 30 or more I have 11-20 I have 4-10 I have 1-3 I have some but would like to transition to working alone again I don't have any but would like to add some soon I don't have any and never want any

We want to hear what you think: bit.ly/wRkrER

This is part one of a five-part series on developing employees for your window-cleaning business. One new chapter will be released in each issue of WCBO in 2012. In this month’s issue, we will cover determining when to hire and where to look for a candidate.

Determining when to hire

This article assumes you have already made the decision to hire an employee for your window-cleaning business. The simple answer is you should hire when you have more work than you can handle. Being booked out about 2 weeks in advance nine months of the year is a good rule of thumb. I would recommend being in business for at least a year alone so you really get a feel for how the business operates. You want to be skilled at predicting your cash flow, as well as having a good grasp for predicting when you are going to be busy and when you are going to be slow.

I brought my first employee on when my window-cleaning company was about a month old. I simply thought to myself that if I added on another person, I could complete twice as much work in a day. Fortunately for me, my first employee was a family member that was only

78

interested in working part-time. I didn’t feel as bad having no work for him in August when things slowed down.

Make sure you accurately project the cost of what the employee will cost you. You need to factor in all the costs including but not limited to the following: • Tools and equipment • Uniform • Actual salary • Tax expense • Payroll service cost • Workers compensation insurance

If you add up the numbers and you can’t make them work, or if you’re worried you won’t be able to afford someone full-time, don’t rule out taking on someone as a part-time employee. In our window-cleaning business, more than half of the window cleaners are actually parttime. It’s a great way to get your feet wet without making a full-time commitment. Just because they aren’t working more than twenty-five hours a week doesn’t mean they can’t end up being a great addition to your company.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Craigslist jobs

accounting+finance admin / office arch / engineering art / media / design biotech / science business / mgmt customer service education food / bev / hosp general labor government human resources internet engineers legal / paralegal manufacturing marketing / pr / ad

Where to look for a candidate

The following in order is where we have the most success finding new employees: 1. Craigslist 2. Referral from current employee 3. ‘Now Hiring’ magnets on vehicle 4. ‘Help Wanted’ sign outside our office 5. Traditional newspaper classified ad

Find out what works for you in your area. The right employees to add on to your business may be right under your nose.

Free downloads this month: Free Preemployment agreement

Free Employment application

Check out what's to come in future issues...

Part 2 • Interviewing • The legal / Screening Part 3 • Training • On site Part 4 • Setting up to work on their own Part 5 • Ongoing training / support / evaluation • Discipline / Proper firing

The discussion continues here: http://bit.ly/yEtqGA

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

79

Indoor water fed

Indoor Cleaning System Unger Aluminum Pad Holder PHH20 $14.99

Unger Microfiber Washing Pad PHW20 $7.97

unger Microfiber Polishing Pad PHP20 $5.97

Unger 8" Scrub Pad OPS20 $1.49

Bring the

Power

Of water fed inside

Unger HiFlo Thread Adapter AFAET $12.49

unger HiFlo MultiLink Y-Adapter FTYAD $68.99

80

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

HiFloTM Y-Adapter

Indoor Cleaning System

Two tools on one pole. Quick tool change by turning the pole. Use both a brush and a scrub pad for optimal outdoor cleaning.

No water spills or drips on window sills, frames, carpets and furniture. Use with pure water or other cleaning solution. Windows dry streak-free.

HiFloTM Aluminum PureWater Cleaning System Conversion Kit Convert existing aluminum poles into a PureWater Cleaning system or build your own kit.

The Perfect Tools for Indoor and Outdoor Window Cleaning

For more information, contact Customer Service at 1-800-431-2324.

www.ungerglobal.com

13

Indoor water fed

rhg DragonFly Indoor Water Fed System DF001 $1,694.99

Includes:

(Visit us online for more details)

Watch this video

Indoor Water Fed System

Indoor Ultra Pure system Indoor Water Fed System

Ettore Dual-e-y Indoor Water Fed System DUAL01 $52.99

ipc eagle Indoor Ultra Pure System IPCIUP Call for Price

Applications Include:

Includes: • RHG Reach Around

• Indoor glass windows and walls

• (2) Ettore Mop Head with Microfiber Pads

• Washable Furniture

• (2) Ettore Replacement Microfiber Pads

• Washable walls • Counters and work benches And so much more!

82

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

High rise

All Vac Heavy Duty Single Cup Lifters 4" Cup

A1859

$24.39

5" Cup

A1912

$27.39

Trigger Valve Assembly

6532-T

$10.89

All Vac Replacement Cups 4"

A959

$9.89

4" w/ Stainless Insert

A959-SSI

$16.89

All Vac Straight Handle Suction Cup

5"

A1867

$11.39

18"

A6472-V

$35.69

5" w/ Stainless Insert

A1867-SSI

$18.89

36"

A6472-V-36

$61.69

All Vac Heavy Duty Double Cup Lifters

All Vac Locking Lever Suction Cup Lifter

4" Cup

A6540

$35.39

5" Cup

A6541

$37.39

Complete Valve Assembly

6539

$6.89

Lifter

A77025C

$27.89

sky climber equipment is available online!

Search "sky climber" for available products

We carry the following high rise equipment online: Rope grabs and descenders, parapet clamps, i-beam anchors, retractable lifelines, harnesses, seat boards, bosun chairs and much more! Check us out online at shopwindowcleaningresource.com/high-rise.html SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

83

84

Managing a successful window-cleaning business is difficult without a quality software program to streamline the numerous tasks that constantly need to be done. Follow up, invoice creation, running reports, sending estimates, e-mailing prospects and customers, and the list goes on and on. How can anyone keep up?

things manually may suffice. Get yourself a day planner, some index cards, create a spreadsheet, and you're good to go.

I suppose if you've got a small business and plan on keeping it that way with no desire to grow, then doing

So getting a software program that will help you stay on top of your business is a must. But when looking for

However, whether you have a small, medium, or large window cleaning business, you should still place a high value on your time. After all, we only have so much of it to go around.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

software, what kind do you get? There are many choices out there with a wide range of features and pricing that's all over the board.

First and foremost, within the software there must be an easy way to follow up with your customers. You don't want to be looking through your database and list of customers all the time trying to figure out which customers need to be contacted. That takes too much time, and the possibility of a

customer falling through the cracks and never getting a follow-up call is too great.

Next, you want to be able to easily print work orders and invoices.

You could always have some preprinted work orders and invoices printed up and fill in the details as you go, but again, it's a time drain. Think automation when it comes to this task. Look for a program where you can click a button and print all your invoices (or work orders if needed) for the day.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

to drag and drop appointments, and scheduling recurring appointments or one time appointments should be a breeze.

And don't forget about prospects. If followed up with regularly, prospects can eventually turn into customers, so if whatever software program you're looking at doesn't allow you to work with prospects, then I'd recommend that you get a different software program. To convert a prospect to a customer, sometimes a little encouragement is needed along the way, and that's done by properly following up. So an easy-to-use prospect and prospect/follow up feature is a must in any software program.

For obvious reasons, scheduling is an important feature to have in software. You need to be able to schedule customers, prospects, personal appointments, and tasks on the fly. You also need to be able to view appointments on the calendar by employee, crew, appointment type, and location. You should be able

86

And how about reports? It's nice to see on the back end what your numbers are, whether it's sales numbers, forecasted earnings, profit and loss, outstanding invoices, expenses, etc.

Last but not least, if there are some e-mailing features in the software, then you're off to the races. It's a big-time saver if you can e-mail invoices individually or in bulk or be able to e-mail statements, estimates, payment reminders or even general type e-mails. Normally you'd have to get a separate program such as aweber or getresponse to do any broadcast e-mailing, so having it all under one roof along with your customers, prospects, and related data is a big plus.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

So where can you find a software program that has all the above and more? It's called The Customer Factor and I created it from the ground up eight years ago specifically to handle the many tasks that window cleaners and service business owners face every single day. You can do all your scheduling, map your appointments, print/e-mail estimates, invoices, payment reminders, statements, and even send broadcast (bulk) e-mails. You can also print personalized letters (and labels), receive a daily reminder e-mail, create an unlimited number of sub-users, run dozens of different reports, customize estimates and invoices, and much, much more.

It's automation to the nth degree. As an example, let's say 10 customers are ready to be followed up with. You'll see a "10" link that displays on the home screen so that you can click it. Then you can either call these customers, send them a personalized appointment reminder letter or even an e-mail. Everything is tracked so that no customer falls through the cracks. The end result? Happy customers and a happy bank account. And this is just one small example. Every feature we build is built with automation in mind.

Although The Customer Factor is a powerful tool to have as your partner in business, it does not have the powerful price tag to go with it. I wanted to make it an easy decision for window cleaners to climb on board, so I didn't want price to get in the way of that. And although the pricing will always remain reasonable, it will rise accordingly as the value continues to increase, so there is no better time than right now to take advantage of a software product that will streamline your operations and automate your window cleaning business.

Steve Wright The Customer Factor http://www.thecustomerfactor.com 256-546-2446 About the Author: Steve Wright is the owner and developer of The Customer Factor which is a software program for window cleaners and other service business owners. For more information contact him at 256-546-2446 or visit http:// www.thecustomerfactor.com

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Foot wear

korkers TuffTrax 3-in-1 Sandal

korkers WorkTrax w/ Push Through Caulks

Medium

IA5300-M

$79.99

Medium

IA51010M

$59.99

Large

IA5300-L

$79.99

Large

IA51010-LG

$59.99

X-Large

IA5300-XL

$79.99

X-Large

IA51010XL

$59.99

korkers TuffTrax 3-in-1 Spiked Rubber Sole

korkers Tool

Medium

IA7020-M

$29.99

Tool

Large

IA7020-L

$29.99

X-Large

IA7020-XL

$29.99

FA8719

$9.99

korkers TuffTrax Soft Foam Accessory korkers TuffTrax 3-in-1 Composite Foam Sole Medium

IA7040-M

$19.99

Large

IA7040-L

$19.99

X-Large

IA7040-XL

$19.99

Medium

IA7010M

$7.99

Large

IA7010L

$7.99

X-Large

IA7010XL

$7.99

Shoe Covers

Booty boots Shoe Covers X-Large XLE5BL $19.97

Booty Boots Shoe Covers Medium ME5FG $19.97

wcr Outdoor Shoe Covers 50 Pack White $22.89

88

Booty Boots Shoe Covers Large LE5RB $19.97

Wcr Indoor Shoe Covers 50 Pack SC-Universal $18.87

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Training Material

Fields Construction Window Cleaning Basics FCWCB $155.97

Fields Tempered Glass Defects TGD1 $88.97

wcr Welcome to Professional Window Cleaning WTPWCDVD $31.97

wcr Advanced Window Cleaning Skills DVD AWCSD $44.97

Fields Hard Water Spot Removal HWSR $28.37

Just a pleasure!

Ordering from WCR is a pleasure. Professional, knowledgeable, responsive and spot on with our orders.

George Sotirake Noble Window Cleaning Finleyville, PA

John Baxter Books How to Clean Windows Like the Pros

BAX01

$16.99

Como Limpiar Ventanas Como Professional

9632

$16.99

Window Cleaning Bidding

BAX03

$22.89

The Window Cleaning Business

BAX04

$23.89

Federal Income Tax

BAX05

$19.89

WCR Manuals/Guides

The & Low-Rise Residential aner Window Cle ok Commercial s Handbo Safety for All

Season

Window Cleaning

2011 All County Window Cleaning Employee Handbook

2011EHB

$299.00

Safety Manual

WCRSM

$99.00

on

Resource Associati

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

89

Ladders / ladder accessories Metallic ladders Available Sizes

Top Aluminum

Center Aluminum

Bottom Aluminum

4'

_

5'

_

6'

X X X

X X X

X X X

_

_

_

_

Call for Pricing

Call for Pricing

7' 8' Price

Call for Pricing

Metallic Ladder Replacement Parts V-Groove Top Section

WC-VG

$19.99

Locking Pins

WC-LP

$16.99

Replacement Shoe

LP-R-25

$12.99

Replacement Yoke

WC-SLY

$17.99

levelok Ladder Levelers LLSTB1AL $112.87

Levelok Quick Connect Ladder Leveler LLSTB2QC $89.87

wcr Ladder Lanyard LADDALAN $13.97

levelok Shoulder Rest SWEL2 $34.97

pivit Ladder Tool pvpiv $99.97

Levelok Open Rung Standout Bracket ST-ORS-3 $39.97

90

SHOPWINDOWCLEANINGRESOURCE.COM

hook-um dano Ladder Locks HUDLL $64.29

862.266.0677

Business section

P g i n c i ks r p S

8.5 x 11 &4x6 cards

E WORK...

WE´LL DO TH RINGTIME. SP YOU ENJOY

LET US WIPE AWAY THE WINTER OF 2011!

SPECIAL SPRING´ ´WELCOME TO PRICE BREAK!

JU ST $2 37 !

REGUL ARLY

$300

NING !

DOW CLEA SPRI NG WIN AND OUT! S – INSID E 20 WIN DOW cleani ng! screen FREE basic down ! and sill wipeFREE frame

ay 94 47 State Highw 07462 Vernon , NJ

JUNE 20, 2011! s.

THROUG H 2 pane window OFFER GOOD . Standar d s not included Storm window

JU ST $2 07 !

REGUL ARLY

$300

!

SOFT WAS HING

! (Vinyl Only) ANY SIZE HOME THROUG H OFFER GOOD

JUNE 20, 2011!

CALL NOW TO

SCHEDULE YOU

R APPOINTM

SCHEDULE:

97 3.8 27 .83

get a busy signal, ENT TOD If you AY:

11

trying! please keep

973.827.83ty11 All Coun

g Window Cleanin

Cleani ng al Chand elier Scratch Remov Risk-fr ee Glass Whiten ing ng, Gutter Cleani System s also availa ble! m and Protec tion clean ing.co untyw indow www.allco

Window Cleaning Resource .Com carries many jumbo postcards. Everything we offer is fully editable to fit your business. New postcards are added monthly. Visit shopwindowcleaningresource.com for a full list of the available jumbo cards.

LE:

CALL NOW TO SCHEDU

973.827.8311

Vernon, NJ 07462 47 State Highway 94

2011 SPRING CLEAN AND CLEAR

 SPECIALS!

JUST YOU DID$217!

THE SHOVELI SPRING WINDOW CLEANING! NG. - INSIDE & OUT! REGULARLY $300

20 WINDOWS FREE BASIC SCREEN CLEANING! WIPE-DOWN! FREE FRAME AND SILL

WE’LL DO THE WINDOW S!

JUNE 1, 2011!

OFFER GOOD THROUGH included.

Storm windows not

JUST $199!

REGULARLY $300

SOFT WASHING! Only) ANY SIZE HOME! (Vinyl JUNE 1, 2011!

OFFER GOOD THROUGH

SCHEDULE YOUR

APPOINTMENT

TODAY:

973.827.8311

Window Cleaning Resource .Com carries many seasonal 4 x 6 postcards.

All of these cards are completely editable to fit your business. New cards are added monthly.

92

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Direct Mail Marketing

Don't forget to download our totally free direct mail manual. Here is a short snippet below of what you'll find in it. It covers eddm, postage, addressing and more!

1Research! 2 Business!

Getting Down to

Deciding who to mail to

My theory has always been the people with the most disposable income, that live in great neighborhoods are those most likely to be consumers of professional cleaning services. This applies to Window Cleaners, Pressure Washers, Gutter Cleaners, Roof Washers, Carpet Cleaners etc..

Using MelissaData.com to figure out specific carrier routes

Melissa Data 1) Navigate to www.melissadata.com 2) On the bottom right corner of the page you’ll see something that looks like this. Click on Free ZIP Code & Address Info.

Resources Free ZIP Code & Address Info Free trials & demos Get our newsletters Article library What’s new Postal & industry news Favorite Authors

1) Figure out on a map your official service area. Draw a bog circle around your home base touching out as far as you are willing to travel for a job.

2) Record the town names from within the circle into spreadsheet software. List out all the town names and zip codes into individual cells down the left side.

3) Using the free website: zipskinny.com research the towns in the spread sheets and record each zip codes median household income into the spreadsheet next to the appropriate town.

4) Sort that spread sheet from highest to lowest median income. You now have a list of towns you are willing to service listed out by those with the most disposable income and the least disposable income.

5) We take the top 10% wealthiest from our list and target them directly with focused direct mail campaigns.

3) On the next page, click ZIP Code LookUps 4) Enter a ZIP Code from your research (we used 90210 as an example)

Enter ZIP Code, ZIP+4 Code, City Name, Phone Number or Area Code.

90210 Search

5) Information will come up for that particular zip code

get it now!

Results for ZIP Code 90210 Campaign Contributors Carrier Routes Climate Income Tax Nearest Mailing House Non Profits Public Schools Street Names in ZIP State Type of Zip Code USPS Preferred City Name

California (CA) Standard Map of Zip Code Beverly Hills

Business section

Hint

All of the marketing material that we sell is completely free to wcra members every day! Visit thewcra.com for more information

Where have you been?

Fall Gutter Cleaning Season Is Here!

e the tim

to

CLEARY

No w’s

AWA

Don’t let a nasty slip off your ladder or roof ruin your Fall... err Autumn. Let us handle the hard to reach leaves in your gutters and you can take care of the ones on the lawn.

WIN TER

WIN DOW

IT’S NOT TOO

LATE…BUT TIME’S

FREE GUTTER

WITH INSTALLATION

FREE GUTTER CLEANING

WITH INSTALLATION

!

We miss you

OF RAIN FLOW TOTAL

($200 VALUE)

GUTTER PROTECTION™

Chandelier Cleaning

Risk-free Glass Scratch Removal Gutter Cleaning, Whitening and Protection Systems also available!

to my it has come awhile. you today because from you in I am contacting have not heard select group attention we offer for a very an exclusive I have reserved will receive of customers. of July you or power for the month ! ($25 (window cleaning s If you schedule inspection of your service a FREE gutter $20.00 OFF you will get washing) and questions. value) or to ask any now to schedule Please call

We have 2 affordable solutions for your home: 1. Gutter Cleaning 2. Rain Flow Gutter Protection With our gutter cleaning service we can easily take away your problem of dirty gutters. Count on us to get you through the winter without damage, to your or your home.

Hello,

s Chris Lambrinide 11 973-827-83 indowCleaning.com AllCountyW AllCounty

Don’t end up with gutters so packed full of dirt and leaves they overflow. Even worse if they clog and water freezes causing an ice dam that will damage your roof!

Rain Flow: We come and install an affordable, highly effective barrier to stop debris build-up forever! Never worry about gutters again!

JUST $217!

REGULARLY $300

SPRING WINDOW CLEANING! 20 WINDOWS INSIDE & OUT! FREE basic screen cleaning!

FREE frame and sill wipe-down!

EXPIRATION 4/23/10

JUST $189!

REGULARLY $279

SPRING POWER WASHING ANY SIZE HOME (Vinyl Only) EXPIRATIONN 4/23/10

SCHEDULE

T TODAY:

NTMEN

YOUR APPOI

311

973.827.8

Go to the phone and schedule now so you don’t forget. We’ll see you soon!

973.827.8311

CALL NOW

973.827.8311

VALUE)

TOTAL GUTTER PROTECTION

MORE! TO LEARN

8311 973. 827.

YOU WE’LL HELP G! UP” FOR SPRIN “SPRUCE JUST $227 !

REGULARLY

$300

SPECIAL! SPRING WINDOW Storms)

(Excluding Inside & Out! Up to 20 WindowsBasic Screen Cleaning FREE and Wipe-Down FREE Frame

JUST $197 !

REGULARLY

CALL TODAY TO SCHEDULE:

CLEANING ($200

OF RAIN FLOW

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, and Protection Whitening Systems also available!

WWW.ALLC OUNTYWIN DOWCLEAN ING.COM

LS…

A SPECIAL CUSTOM

ER!

RUNNIN

FILM !

EARLY BIRD SPECIA

BECAUSE YOU’RE

Door Hangers are available online in 4.25" x 11". These are fully editable PSD files. Window Cleaning Resource .Com adds new door hangers monthly.

PRE-HOLIDAYGUTTER WINDOW & IALS!!

CLEANING SPEC G OUT!

™

NT TODAY:

$275

SCHEDULE YOUR APPOINTME

WASH SPECIAL! SPRING PRESSURE (Vinyl Only)

973.827.8311

Any Size Home!

e to the tim

CLEARY

N ow ’s

AWA WI NT

ND ER WI

Now’s the time to

CLEAR

M! OW FIL

AWAY

WINTER WINDOW FILM!

Fliers are available online in black and white or color in 8.5" x 11". These are fully editable PSD files. New fliers are added monthly.

CALL NOW TO

LEARN MORE!

311 CALL NOW TO LEARN MORE! E UP” 973 .827 .831 1 YOU “SPR!UC WE’LL HELP FOR SPRINGAsk About Additional WE’LL HELP YOU ls!

“SP Super Specia E UP” FOR SPRINGRUC JUST $22 7! !

973 .82 7.8

REGULARLY

Chandelier Cleaning Professional Scratch Removal Protection Systems Risk-Free Glass Whitening & Gutter Cleaning,

$300

W SPECIAL !

SPRING WINDO Storms)

(Excluding Inside & Out! Up to 20 WindowsBasic Screen Cleaning FREE n and Wipe-Dow FREE Frame

YES! YOU’RE $1,000,000!

REGULARLY

PROTECTED

JUST $22 7!

UP TO

REGULARLY

$300

SPRING WINDO W SPECIAL

!

Up to 20 Windows both Inside & Out! satisfied with (Excluding Storms) FREE Basic Screen service you will completely Cleaning “We guarentee you receive, and your entire FREE Frame hip and Wipe-Dow Cleaning. You the workmans n All County Window experience with that.” on have my word

JUST $19 7!

es, President Chris Lombrinid Cleaning All County Window x 306 973.827.8311

$275

!

RE WASH SPECIAL SPRING PRESSU (Vinyl Only) Any Size Home!

JUST $19 7!

REGULARLY

$275

SPRING PRESSU RE WASH SPECIAL !

Any Size Home! (Vinyl Only)

Ask About Additio nal Super Specia ls!

Professional Chandelier Cleaning Risk-Free Glass Scratch Removal Gutter Cleaning, Whitening & Protection Systems

YES! YOU’RE PROTECTED UP TO $1,000,000!

“We guarentee you will completely the workmans satisfied with hip both experience with you receive, and your entire All County Window service have my word Cleaning. You on that.”

Chris Lombrinid es, All County Window President Cleaning 973.827.8311 x 306

EARLY BIRD SP

BECAUSE YOU

ECIALS…

’RE A SPECIA

JUST $189!

REGULARLY

$279

SPRING POWER WASHING ANY SIZE HOME (Vinyl Only) EXPIRATIONN

4/23/10

L CUSTOMER!

JUST $217!

REGULARLY

$300

SPRING WINDOW CLEANING! 20 WINDOW S - INSIDE & OUT! FREE basic screen cleaning!

FREE frame and sill wipe-dow n!

EXPIRATION 4/23/10

SPECIALS… ER! EARLY BIRDA SPEC IAL CUSTOM ’RE

BECAUSE YOU

JUST $189!

REGULARLY

EXPIRATIONN

JUST $217!

REGULARLY

$300

CLEANING! SPRING WINDOW S - INSIDE & OUT! 20 WINDOW cleaning!

FREE basic screen n! sill wipe-dow FREE frame and

$279

POWER WASHING Only)

SPRING (Vinyl ANY SIZE HOME

EXPIRATION

4/23/10

4/23/10

ULE:

www.al lcountyw

indowcl eaning.c

om

CALL TODAY TO

TO SCHED CALL TODAY

SCHEDULE:

973.827.8311

www.al lcountyw

indowcl eaning.c

om

973.827.8311

e-mail templates are available online for seasonal marketing. These are fully editable PSD files.

New templates are added monthly.

94

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Hint

Business section

All of the business forms & contracts that we sell are completely free to wcra members every day! Visit thewcra.com for more information

Business forms and contracts are available online and new ones are added monthly. These come in Word, Excel and PSD format so they can be easily edited to fit your business. Check online for the most up to date information.

Truck Heat - Treated Waiver to Homeowner Visua # _______

Releasing Window Cleaner From Any Liabilityl walk foraround: Supervisor name :____ ____ Scratches on Heat - Treated Glass ____ ____

(This includes both Fully Tempered and Heat-Strengthened glass)

____

____

__Da

te:__

____

____

____

Circle

one:

Day Start

/ Day

End

Due to the widespread problems related to poor quality Heat - Treated glass, All County Window Cleaning will not be held liable for any scratches on any heated - treated glass during window cleaning.

It is accepted and understood by ALL parties that properly used razor blades and scrapers are standard tools and techniques Use forawindow " " for Good Truck cleaning and can safely remove limited amounts of construction debrisand an "X" Exterior: for Bad. ___H ood (plaster, paint, texture, tape, stickers, etc.) from quality glass, without ___F ront Bum ___P scratching the glass surface. per asse nger ___R ear Bum Side ___D river Sideper ___Top ___U nder Carriage ___W indow

Truck Interior: ___D oors Lock ___D oor Lock ed ___D s oors Work ___D Lights: river Wind ing ___P ___P assenger ow assenger ___B ___D ack Wind Window river Brak Brake Light ___C ___P ow ab is assenger e Light Clean ___S ___D eatbe of Debr river Reve Reverse lts ___F ___B is loor mats ack Pass rse Light Light ___S ___F eats ront Pass enger Blink r Tire Drive ___F ___F ___B ront Pass r Tire irst Aid ack Drive enger Blink er ___F ___G ___F kit enge er ront Drive .P.S. ront Drive r Blinker r Tire ___L Registrati ___D r Tire icens river Lowbr Blinker e on Inspe Insur ___P ction plates ance Card Expir assenger eam Sticker Card Start es ___D ___/_ Expir Truck Expir river High Low Beam es:__ & Obse es___/___ ___ Milea ___P "X" Beca _/___ ge__ assenger Beam rvatio /____ ____ _ use: ___H ns______ ____ _ ____ High eat ____ _ Beam ____ ___A ____ ____ ____ C ____ ____ ____ ____ ___F ____ ____ ____ ____ an Spee ____ ____ ____ ____ ____ ____ End of ____ ds ____ ___W ____ ____ ____ ____ ____ ipers ____ ____ __ ____ ___B Day: ____ ____ ___W ____ ____ rakes ____ asher ____ ____ ____ ___S ____ Discr ___D ____ ____ teerin epan ome Fluid g cies not ________ ________ Light ____ ___S Engine ____ uspension ____ on the Light? ____ ____ ____ Airba ___T list: ____ On/O ____ g Light ransm ____ ____ ____ ____ ? On/O ff Any other ission ____ ______________________ __________ ____ ____ ____ ____ ff ____ ____ observatio ____ ____ ____ ____Date________ ________ All County Window Cleaning ns:__ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ ____ Representative  ____ ____ ____ __ ____ ____ ____ _ ____ ____ ____ ____ ____ ___ ____ ____ __ ____ ____ ____ ___ __

___W blades s/Mirand Furthermore, it is accepted and understood that razor rors scrapers indow ___S s Shut pare no will be employed on all construction window cleaning other ___B andTire ed Clea ___L n of to remove cleaning method will be offered by All County Window Cleaning adde r Rack Debris ___B ack Pass any construction debris from any glass surface. ___Back enge

________________ Homeowner

Manuals are available online. Check online for the most up to date information.

Printing services are available online and over the phone only. We offer printing services for 8.5" x 11" postcards, 4" x 6" postcards, 4.25" x 11" door hangers and carbon copy printing. We will price match with most printers.

Please send any printing quote requests or special order printing requests to stephanie@windowcleaningresource.com.

Responsibid Software Month to Month RBSOFT $79.00

Responsibid Annual License RESOANLI $750.00

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

95

Why the

Wcra?

The WCRA is unlike any other window cleaning association. It offers you as a window cleaning business owner the chance to take a second look at the business aspect of your company and the tools to help you make it grow. Whether you're looking to add some employees or increase your marketing efforts the WCRA is there to guide you through this process. It's not all about the over ten thousand dollars in free marketing materials, although that is a great perk, it's about helping you reach that revenue goal you've been striving for and surpass it.

Meet Bob 0:00 / 5:04

Watch this video right now at: shopwindowcleaningresource.com/wcra-membership.html

Or

Scan this right now on your phone!

Meet Bob

Over $10,000

In value

Right when you join!

You receive these amazing benefits as a wcra member: Value $1,188+ Pre-tested 8.5 x 11 Postcards $1,683+ Pre-tested 4 x 6 Postcards $990+ Pre-tested Commercial Direct $990+ $279+

Mail Pieces Pre-tested Commercial Proposal Packets Pre-tested Door Hangers

Value $824+ $250+ $98+ $4,000+ $100+ $395+

Pre-tested Fliers Pre-tested E-mail Templates Pre-tested Business Forms Free Webinar Training Sessions Free Google Places Guide Free Business Apps

PLUS! Free Safety Manual (Downloadable PDF), Free Listing in our Insured Directory, State of the Art Private (ad free) Forum, 5% Off in the Entire WCR Store

Over $10,000 in value for only $349!

Bird control / solar panel cleaning TM

Bird B Gone Bird B Gone Stainless Steel Spikes 3" Width

BBG2001-3

$163.00

$206.25

5" Width

BBG2001-5

$171.00

8" Width

BBG2001-8

$195.00

Bird B Gone 3/4" Net 25 x 25

034B25X25

25 x 50

034B25X50

$412.50

50 x 50

034B50X50

$825.00 Bird B Gone Poly carbonate Spikes

Bird B Gone 1 1/8" Net

3" Width

BBG2000-3

$122.50

25 x 25

118B25X25

$178.25

5" Width

BBG2000-5

$122.50

25 x 50

118B25X50

$320.50

7" Width

BBG2000-8

$122.50

50 x 50

118B50X50

$630.97

Hint

Bird B Gone 2" Net 25 x 25

200B25X25

$93.75

25 x 50

200B25X50

$187.50

50 x 50

200B50X50

$375.00

Visit shopwindowcleaningresource. com/add-on-services/bird-control. html to view all of the bird control products we offer.

solar panel cleaning

Mr. LongArm Solar Kit Kit

SOLAR

$269.97

Hint Visit shopwindowcleaningresource.com/add-on-services/ solar-panel-cleaning.html to view all of the solar panel cleaning products we offer.

98

SHOPWINDOWCLEANINGRESOURCE.COM

titan Glass Gleam Solar Quart

GGSQ

$15.57

Gallon

GGSG

$40.47

862.266.0677

Hint

Gutter whitening / cleaning

Visit shopwindowcleaningresource.com/add-on-services/gutters. html to view all of the gutter cleaning and whitening products we offer. gutter whitening demo

xterior Gutter Zap

Rain city tool design Gutter Tools Original

TGS1

$9.57

Red

TGS2

$8.17

Quart Concentrate

XTQT

$17.97

pressure tek Gutter Grenade

Marxoff Gutter Tools MarxOff

marxoff1

$21.97

Replacement Pad

MARXRE

$4.97

Gallon

F131G

$21.97

blind cleaning

Blindmaid Kit 1 with DI-Combo Kit 1

BMK1

$2,268.38

Kit 2

BMK2

$1,878.07

Kit 3

BMK3

$1,678.06

Hint Visit shopwindowcleaningresource.com/add-on-services/blind-cleaning.html to view all of the blind cleaning products we offer.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

99

Got Android? Get the New GlassRenu Estimator App.

©2011 GlassRenu, LLC All Rights Reserved. GlassRenu and the GlassRenu logo, are trademarks of the Redd Group, LLC. Portions of this page are reproduced from work created and shared by Google: http://code.google.com/policies.html and used according to terms described in the Creative Commons 3.0 Attribution License: http://creativecommons.org/licenses/by/3.0/.

Fast, accurate glass restoration estimates aren’t just for iPhone users anymore.

Available Now.

Free and Easy.

For all you Android Smartphone users out there, we’ve updated our iPhone Estimation Tool application and just released it in an Android version. Now everyone with a smartphone can quickly and accurately estimate their GlassRenu glass restoration work.

The app is free and available through the Android Marketplace (iPhone users will still find their free version through the iTunes store). It’s easy to use and designed to work within any existing company structure, allowing the user to quickly: • photograph the damage • automatically estimate the job • geo-tag the location • email estimates to customers Spend less time securing the job and make more money doing glass restoration (what a concept!).

418 North Buchanan Circle #4, Pacheco, CA 94553 • (888) 769-0001 • www.glassrenu.com facebook.com/GlassRenu

Scratch removal

GlassRenu Contractor Grade System

$2,495.00 Hear what GlassRenu users say about the system: “As window cleaners, my brother and I were consistently noticing scratches on the windows we were cleaning. When we decided to investigate purchasing a scratch removal system we noticed that almost every system claimed it could get the job done, yet offered only before and after pictures, minimal or fuzzy videos and did not offer a guarantee that the product would work. Once I found GlassRenu that changed. The videos clearly showed how the product works, the sales staff was quick to answer questions and they offered a performance guarantee. Within the first month of operation we not only covered the cost of the system, but were getting amazing results every time. The GlassRenu Scratch Removal System does what they say it will, and was a great investment for our company.” D.C Illinois “After getting the GlassRenu System I was up and running within two weeks, and I actually paid for my system with my first job. Now after only a few months I have booked jobs for the next 8 weeks and have to turn down jobs simply because I don’t have the time to service my existing customers and all of the new customers as well. On average I am making $100.00 an hour with little to no overhead!” Jamie Dunjey, True View Glass Restoration.

Watch training videos on the GlassRenu system right now: http://bit.ly/A8DXyn SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

101

STAIN Removal Will work on many surfaces from shower doors to windshields to exterior windows!

$299.99

The JFlint Mr. Hardwater Power Tool Kit is the quickest easiest way to get rid of tough to remove hard water stains. Using absolutely no harsh chemicals or acids this kit is designed to easily remove the stains with only the special pads and applicators included.

Also it comes with the JFlint Envicoat spray for achieving that perfect seal after the cleaning that will keep your glass protected against further degradation.

Visit: Shopwindowcleaningresource.com Search JFlint to learn more today!

102

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Pressure washing

hint

Visit shopwindowcleaningresource.com/add-on-services/pressure-washing.html to view all of the pressure washing products we offer.

winsol G-Force WGF $38.87

pressure tek Simple Cherry SC10 $32.97

sunbrite Wood Britener Pack of 6 94014 $103.89

sunbrite Safe Wash Wood Cleaner Pack of 6 94007 $103.89

Sunbrite EZ Off Composite Deck Cleaner Pack of 6 94024 $103.89

Sunbrite Mold and Algae Prevention 1 Gallon 94341 $20.99 5 Gallons 94342 $91.99

sunbrite Rip It! Extreme Deck Stain Stripper/Remover Pack of 6 94034 $103.89

sunbrite Wet Wax Spray 1 Gallon 94529 $37.99 5 Gallons 94530 $177.99

sunbrite PowerHouse House Wash 5 Gallons 94401 $79.99

sunbrite Artillery Fungus and Spore Remover 1 Gallon 94450 $26.49

Sunbrite Soft-Nesse SoSoft Water Conditioner 1 Gallon 94451 $22.49

Sunbrite Wooster Sealer Brush Brush

104

SHOPWINDOWCLEANINGRESOURCE.COM

90819

862.266.0677

$21.99

Pressure washing

Sunbrite Heavy Duty Telescoping Wand

xterior X-Jet Original

18'

6178

$157.37

#9

XJETO9

$167.87

24'

6182

$172.57

#13

XJETO13

$167.87

Sunbrite Telescoping Wand Attachments Gutter Cleaning Attachment

6642

$6.89

Gutter Cleaning Rotating Brush

5005

$39.99

xterior X-Jet M5

Anti-Fatigue Belt & Strap

4025

$45.39

#9

XJETM59

$188.97

$167.99

#13

XJETM513

$188.97

Gutter Ball

Pump

Fuel Tank Hose Item # Price

91300

413 Cold Water Pressure Washer

420 Belt-Drive High Volume Cold Water Pressure Washer

620 Belt Drive Hot Water Super Skid

ULTIMATE Cold Water Pressure Washer

TS4040 General Pump

3500 PSI 5.5 GPM General Pump

3500 PSI 5.5 GPM Belt-Driven General Pump

3500 PSI 5.5 GPM General Pump

3 Gallon

6 Gallon

15 Gallon

6 Gallon

50'

50'

50'

50'

93201A

93202A

93204

93205

$2,079.00

$4,029.00

$6,499.00

$4,289.00

Hydro tek Pressure Washer Pressure Washer

SHOPWINDOWCLEANINGRESOURCE.COM

CD20002V

862.266.0677

$2,595.27

105

How to Order Billing Information: Payment Information

Company Name: ________________________________ Contact: _______________________________________ Address: _______________________________________ City: ______________ State: ______ Zip Code: _______ Phone: ________________________________________ E-Mail: ________________________________________

Credit/Debit Card . . . . . . . . . . . . . . .

Payment is Enclosed . . . . . . . . . . . .

Ship C.O.D. . . . . . . . . . . . . . . . . . . . . .

Visa

Shipping Information: Same as Billing Information . . . . . . . .

Description

Discover

American Express

Name on Card: Account No: Verification No: Expiration Date:

Company Name: ________________________________ Contact: _______________________________________ Address: _______________________________________ City: ______________ State: ______ Zip Code: _______ Phone: ________________________________________ E-Mail: ________________________________________ Product Name

Mastercard

Special Instructions? Attach a Note.

No Minimum Order amount!

Quantity

Unit Price

Total Price

Total 10 Ways to Order 1. Online: Thousands of products available 24 hours a day, 7 days a week. shopwindowcleaningresource.com 2. Over the Phone: Call 862.266.0677 and speak to an experienced in-house window cleaner today!

3. Twitter: Place an order through Twitter!

Tweet us: @wcresource 4. Skype: Skype us! Our username is ShopWCR 5. Live Chat: Use the Live Chat feature in our store and forum!

6. By Fax: Fax your order form directly to: 973.827.8312.

7. Our Warehouse: Close by? Stop in to our fully stocked warehouse today at: 47 State Rt. 94 Vernon, NJ 07462 8. Facebook: Facebook us! www.facebook.com/windowcleaningresource 9. Send a Text: Text us anytime at: 862.266.0677 10. On your mobile phone: Shop on shopwindowcleaningresource.com right from your phone.

Shipping methods We would be happy to ship your order UPS, Fed Ex or USPS. Please call for details. After all orders are processed we will provide you with a tracking number to track the progress of your package.

106

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Shipping and return policy Shipping methods

How does it ship?

By default your order is shipped via UPS ground. If you wish to have your package shipped via Fed Ex, United States Post Office or DHL please contact us and we will set it up for you. 862 - 266 - 0677. You can also choose to receive Next Day Air, Second Day Air or 3 Day Select.

When will my Window Cleaning Supplies arrive?

All orders received before 2 PM ship the same day. Typically, most of the East Coast receives their shipments the next day, the Midwest in 2 days and parts of Texas and California in about 4 days. You will receive a tracking number as soon as your package ships, so you can pinpoint exactly when it will arrive.

Check out how your supplies are packaged!

Liquids are packed with extreme care, using our 6 step process shown below to ensure they arrive to you safe and sound.

Standard supply tools are also packed with the same care. Just enough paper to ensure everything arrives in perfect condition.

Return policy No Fuss 30 Day Return Guarantee If for any reason you're not happy with your new Window Cleaning Supplies, you are welcome to return them FREE of charge for a no fuss full refund.

You may return most new, unopened items sold and fulfilled by Window Cleaning Resource .com within 30 days of delivery for a full refund. We'll also happily pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging in an unused condition.

Simply Contact Us for a Return Authorization # Then ship the product back to: refund.

47 State Route 94 Vernon NJ 07462 within 30 days of delivery for a full

Please include your contact info and RA # inside the package so we can process your refund.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

107

All of the best brands: