#
Marketing
Behind the Squeegee
26
38
Tech
Branding
82
51
in This issue
Web
24
52
Finance
Safety
28
88
18. Aerial Work Platforms 24. Google Places 26. PPC Marketing with Google 28. Outsourcing Payroll 02
Sales
awp safety
Staff
18
50
38. Behind the Squeegee 50. August Discounts 51. Branding
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52. Trickle Out the Mailers 82. Tablets in the Field 88. Hot Weather Dangers
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Squeegee handles, squeegee channels, squeegee rubber, t-bars, strip washer sleeves, specialty squeegees, scrapers and blades, starter kits, extension poles, buckets and accessories, holsters and belts, brushes, towels, sponges, scrim, steel wool and bronze wool.
Glass cleaners and slips, stain removers, glass sealants, screen cleaners and sealers, awning cleaners and sealers.
Water fed poles, water fed pole brushes, parts and fittings, pumps, hose, reels, replacement filters, TDS meters, DI tanks, resin and pure water systems.
We're working on it.
Training material, safety, apparel, ladders and ladder accessories.
4 x 6 postcards, 8.5 x 11 postcards, door hangers, fliers, business forms, manuals, e-mail templates, the WCRA and window cleaning software.
Bird control, solar panel cleaning, gutter cleaning and whitening, blind cleaning and scratch removal.
Pressure washing chemicals, wands and pressure washing machines. SHOPWINDOWCLEANINGRESOURCE.COM
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03
Making the most Out of your publication Hidden videos
Michael Sanders
Make the most out of your publication by scanning the QR Codes found throughout the magazine and catalog. These will reveal hidden content right to your phone to enhance your reading experience.
Nice job on the magazine guys, ways to compact and combine both. TWO THUMBS UP!!
Not sure what QR scanner to download?
WCR reviews
Visit the Android / iPhone store and find out which free application is right for you. Will work with any standard QR Code scanner including Scanlife!
Be on the lookout for this pink and white box scattered throughout the catalog. Here you'll find reviews from actual WCR customers just like you! View all of our reviews at: shopwindowcleaningresource.com/testimonials
New What's new?
Free with the wcra
Look for this red marker for any new items for 2012. You won't want to miss them!
Look for the WCRA logo next to items that are totally free to WCRA members. Don't forget to check out the full benefits list on pages 96 -97 and find out why you should become a member today!
Magazine Pages Catalog Pages All of the catalog pages are marked by a colored bar across the top of the page. This indicates the section of the catalog you're in.
04
SHOPWINDOWCLEANINGRESOURCE.COM
All of the magazine pages are marked by a striped blue bar along the right side of the publication. You can easily thumb through and find your favorite articles later!
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Take advantage of our rewards points program Rewards
1
It's Easy! Add a Product Review $ And get
Every purchase, review or registration gets you cash deposited into your account. Money that can be spent on your purchases at the Shop WCR Store. Buy a product, write a review, order a catalog and get cash in your account! How it works? All registered customers receive money after activity in the window cleaning supplies store. Every action adds funds to your balance. You can spend this money to buy anything you like from the store.
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The reward structure looks like this: Activity
Reward
For Every $100 Spent
$1
Review a Product (limit 1 per day)
$1
Register at Shop WCR
$2
Like Our Facebook Fan Page
$3
Join the WCRA
$10
Store Win $50Credit
Are you a photographer? Some of the pictures you see are taken right from our customers. Submit your pictures today to Stephanie@windowcleaningresource. com. Please use the subject line Photo Contest when sending pictures. If we choose one of your pictures to be used in an issue you'll receive $50 in store credit! Or a Writer? We’re always looking for new articles for upcoming issues of Window Cleaning Business Owner Magazine. Remember, all of our contributors are real life professional window cleaners just like you! Please contact Chris to find out how you can become involved. chris@windowcleaningresource.com.
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05
HANDLES I CHANNELS ettore Super Channel
Ettore Contour Pro+ Super Channel Handle 1012 $25.89
Ettore Stainless w/ Quick Release Super Channerl Handle 13930 $9.29
Ettore Contour Pro+ Handle 1011 $25.79
Ettore ProGrip Comfort Quick Release 2610 $9.89
Ettore Pro+ Super System Super Channel Handle 13851 $13.57
Ettore Pro+ Super System Squeegee Handle 1348 $12.67
18"
11020
$10.87
24"
11030
$12.99
30"
11040
$16.29
36"
11050
$18.77
ettore Brass Channel
Ettore Master Brass Handle 1324 $7.17 Ettore Quick Release Brass Handle 1339 $11.29
6"
1119
$4.89
8"
11233
$5.77
10"
11277
$6.69
12"
11311
$7.57
14"
1135
$8.49
16"
1140
$8.97
18"
1144
$9.67
20"
1148
$10.17
22"
1152
$11.19
ettore Stainless Channel Ettore Stainless Steel Handle ESTSTH $5.09 Ettore Quick Release Stainless Handle 1343 $8.67
Ettore Aluminum Handle 1335 $4.17
Ettore Ledge-Eze Handle 1355 $9.09
Ettore Pro+ Quick Release Handle EP2020 $9.39
8"
1161
$4.89
10"
1165
$5.39
12"
1169
$5.79
14"
1173s
$6.29
16"
1177
$7.17
18"
1181
$7.39
20"
1184
$8.27
22"
1188
$8.47
ettore Aluminum Channel
Ettore Super System 0 Degree Ettore Backflip Handle Handle EZDSS $13.57 5362 $5.49 06 SHOPWINDOWCLEANINGRESOURCE.COM
12"
1912
$6.29
14"
1914
$7.19
16"
1916
$7.89
18"
19188
$9.17
862.266.0677
HANDLES I CHANNELS
unger Stainless Steel Channel
Unger ErgoTec Handle ETG00 $11.59 Unger ErgoTec Handle XL EXT00 $12.77
Unger Brass Squeegee Handle UNBRH $7.27 Unger Golden Pro Brass Squeegee Handle GP000 $10.97
6"
NE150
$5.09
10"
NE250
$6.47
12"
NE300
$6.97
14"
NE350
$7.67
16"
NE400
$7.97
18"
NE450
$8.49
22"
NE550
$9.87
unger Brass Channel 6"
GC150
$4.97
10"
GC250
$6.67
12"
GC300
$7.27
14"
GC350
$8.29
16"
GC400
$8.87
18"
GC450
$9.57
22"
GC550
$11.09
Unger Pro Squeegee Handle PR000 $9.99 See page 55 for sales!
unger Ninja Channel
unger ErgoTec SwivelLoc Handle 30 Degree LS000 $17.69 unger ErgoTec SwivelLoc Handle 0 Degree LA000 $17.69
See page 55 for sales!
Unger ErgoTec Ninja Handle EN000 $20.99
8"
AC200
$7.37
10"
AC250
$8.17
12"
AC300
$9.07
14"
AC350
$9.77
16"
AC400
$10.77
18"
AC450
$11.67
20"
AC500
$13.17
22"
AC550
$13.87
24"
AC600
$14.87
26"
AC650
$16.37
30"
AC750
$18.27
36"
AC920
$21.37
42"
RT990
$24.99
SHOPWINDOWCLEANINGRESOURCE.COM
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07
HANDLES I CHANNELS See page 57 for sales! See page 57 for sales!
pulex Technolite Channel 10"
PXPP0158
$2.89
14"
PSPP0160
$3.87
18"
PXPP0161
$4.89
pulex Technolite Handle PXPU0078 $9.27
pulex Brass Channel Size: 6" PUBRASS6 $4.27
Pulex Brass Handle PUBRASSH $6.27
Pulex Alumax Handle T75000 $10.67
Pulex Stainless Steel Handle with Rubber Grip PUSTRG $6.59
pulex Alumax Channel 16�
PXT75016 $8.87
18"
PXT75018 $9.87
20"
PXT75020 $10.07
22"
PXT5522
24"
PXT76024 $11.39
28"
PXT77028 $12.87
30"
PXT77530 $14.37
32"
PXT78032 $14.67
36"
PXT78036 $15.97
$10.97
pulex Stainless Steel Channel Size: 6" PUST06 $3.47
pulex Aluminum Channel 8" pulex Stutzy Squeegee Handle T00610 $14.79 Pulex Stutzy Swivel Squeegee Handle PXTY000000 $16.57
08
PXS23020
$2.77
10"
PXS23025
$3.17
12"
PSW23030
$4.17
14"
PXS23035
$4.57
16"
PXS23040
$4.97
18"
PXS23045
$5.07
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Simply Perfect! The Rubber is the Key For the last 30 years, Pulex has crafted its rubber from only pure
HighRise™ Automated Cleaning System High productivity and safety. The HighRise™ takes over where the Ultra Pure leaves off.
HighRise™
natural rubber from just one single geographic area. The result is a perfect blade, every time! With 11 different handles in brass, stainless steel, aluminum or plastic, you will no doubt find the one that feels just right. And to make it even better, Pulex products are all interchangeable with the tools you use today.
Ultra Pure We are the leader in Pure Water Cleaning Systems. We have the most complete line of Pure Water Systems and water fed poles to fit any application. Check out the new Hydro Tube™ Pure Water System (Patent Pending). Simple to use, easy on the budget!
Introducing the NEW Screen Washer There is no faster way to clean a screen. This incredible tool can clean both sides of a screen at once.
Call Today For More Information! 1.800.486.2775 • www.ipceagle.com
The truth behind the
Questions?
x
Click here to chat with us!
We're online John Hi there I'm looking for S**** Channels... do you carry any? Chris Lambrinides has joined
Chris Lambrinides (agent) Hi there. No we do not carry S**** brand channels.
Chris Lambrinides (agent) BUT... you may want to check out our Slayer and Pickle Channels. They're comparable to S**** Channels.
John Why don't you just carry S****?
Chris Lambrinides (agent) I'm not sure, the manufacturer won't let us carry his products.
John Oh, that's weird.
Chris Lambrinides (agent) Yeah, I know.. right? Rest assured, though, that the Slayer and Pickle Channels are a comparable replica.
_
The Slayer is
Everywhere! Where will you find the Slayer? As a tattoo! On a van! In Romania!
That Pickle Pack is a great dill. You will relish your pickle channels. I''m not gherkin you around. SLayer Channel 8”
SLAYER8
$7.87
12"
SLAYER12
$9.19
20"
SLAYER20
$12.97
22"
SLAYER22
$13.59
24"
SLAYER24
$14.57
26"
SLAYER26
$17.07
30"
SLAYER30
$19.27
36"
SLAYER36
$21.77
Hold your Slayer rubber in tight without those silly end clips!
PICKLE Channel 5”
PICKLE5
$7.87
6"
PICKLE6
$7.97
8"
PICKLE8
$9.27
12"
PICKLE12
$11.07
14"
PICKLE14
$11.97
16"
PICKLE16
$12.87
18"
PICKLE18
$13.79
20"
PICKLE20
$14.67
innoclear Channel Guard CGINN $8.57
HANDLES I CHANNELS Complete squeegees are available online! Angled to reach deep set sills
STECCONE Feather-Weight Handle A101 $6.09
steccone Feather-Weight Aluminum Channel 6�
CA106
$4.67
8"
CA108
$5.09
10"
CA110
$5.97
12"
CA112
$6.59
14"
A114
$7.17
16"
A116
$7.69
LEdger Handle LEDGSW
$36.89
18"
A118
$7.99
Swivel
20"
A120
$8.49
7"
LEDG7
$24.89
22"
CA122
$9.47
9"
LEDG9
$26.89
24"
CA124
$10.07
16"
LEDG16
$33.17
22"
LEDG22
$38.19
Larry Kreusel
Most suppliers have a minimum order, but WCR does not, which helps the little guys. WCR does so much to help business owners like me, I don't even price shop them. If they have what I need, they have my business. Period. Their customer service can't be matched.
12
SHOPWINDOWCLEANINGRESOURCE.COM
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SQUEEGEE rubber ettore Soren Rubber 12 Pack
Ettore Brass Clips (12 Pack) 1253 $2.27
14”
1497
$30.57
18"
1503
$33.57
22"
1509
$49.57
24"
1512
$55.57
Ettore Master Rubber 12 Pack
30"
1518
$66.57
6”
1397
$15.07
36"
1521
$73.57
8"
1402
$16.97
10"
1407
$20.07
Ettore Master Rubber Gross
12"
1412
$24.07
10”
1408
$220.07
1413
$240.57
14"
1417
$26.87
12"
16"
1422
$27.17
14"
1418
$278.67
18"
1427
$27.99
16"
1423
$285.99
20"
1432
$33.57
18"
1428
$289.99
1433
$357.87
22"
1438
$35.37
20"
24"
4988
$39.99
22"
1439
$378.67
30"
4989
$51.97
24"
49880
$435.07
36"
1443
$57.77
30"
49890
$537.99
36"
1444
$599.97
pulex Rubber Pulex Hard Rubber 12 Pack
Pulex Soft Rubber 12 Pack
12”
PHR12
$17.47
10”
PXT71025
$16.07
14”
PUHD14
$18.87
12”
PUST12
$17.97
18”
PXT04500
$23.07
14”
1131
$19.07
36"
PXT09200
$41.47
18"
1132
$22.87
24"
PXT72460
$31.39
36"
PXT73692
$43.87
steccone Rubber steccone Original Rubber 12 Pack Size: 6" RO06 $12.79 Size: 36" RO36 $46.79
steccone Soft Rubber 12 Pack Size: 8" RS08 $14.79 steccone Hard Rubber 12 Pack Size: 6" RH06 $12.69
SHOPWINDOWCLEANINGRESOURCE.COM
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13
squeegee rubber Unger Plastic Clips and Case PCLIP $3.57
Unger ErgoTec Soft Rubber Gross 10”
RG250
$220.37
12"
RG300
$240.87
14"
RG350
$275.87
16"
RG400
$280.57
18"
RG450
$295.57
20"
RG500
$355.97
22"
RG550
$385.89
24"
RG600
$419.77
30"
RG750
$529.99
36"
RT920
$579.87
Soft rubber On sale This month! See page 54
Unger ErgoTec Soft Rubber 12 Pack 6”
RT150
$13.47
8”
RT200
$15.39
10”
RT250
$18.97
12"
RT300
$20.97
14"
RT350
$24.77
16"
RT400
$25.27
18"
RT450
$26.47
Unger ErgoTec Hard Rubber 12 Pack
20"
RT500
$30.27
10”
RT25H
$19.47
22"
RT550
$33.97
14"
RT35H
$26.67
24"
RT600
$37.77
RT750
$46.97
RT920
$51.87
16"
RT40H
$27.27
30"
36"
RT92H
$56.47
36"
wagtail rubber Wagtail Rubber Size: 3 Meter Roll WAGSR3M $20.89 Size: 18" (12 Pack) WAGSR18 $31.89
Lfi
lfi rubber pickle Pack PICKLEPK $134.97
Slayer/Pickle Rubber Size: 18" (12 Pack) SK1812 $25.07
Ronan Multi-Cut Rubber Cutter 301 $21.09 14
Ronan Multi-Cut Replacement Blades 30178 $6.69
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rubber accessories / t-bars The Channel Blade Roller keeps all of your squeegee channels in one place. It is made from a sturdy canvas, with velcro straps and pocket closures. This is by far the safest way to store and travel with your channels.
tool talk review
alex reviews
Blade Roller BCBR $55.97
Ettore t-bars ProGrip T-Bar Taper T-Bar 10"
1957
$5.57
14"
1959
$5.87
18"
1961
$6.37
22"
1963
$6.87
Pro+ Fixed T-Bar
10"
4010
$6.17
14"
4014
$7.07
18"
4018
$7.67
Pro+ Super System T-Bar
See page 56 for sales!
10"
1610
$9.69
14"
1614
$11.27
10"
4310
$5.79
18"
1618
$12.09
18"
4318
$6.87
22"
1622
$13.79
Ettore Strip washer Sleeves Golden Glove Sleeve
Porcupine Sleeve
10"
51010
$7.67
14"
58014
$9.59
14"
51014
$9.07
18"
58018
$11.69
18"
51018
$10.89
22"
58022
$12.67
22"
51022
$12.07
Dura Sleeve
See page 56 for sales!
Pro+ Microfiber Sleeve
10"
40010
$12.07
14"
1880
$9.69
14"
40014
$13.09
18"
1883
$11.67
18"
40022
$15.07
22"
1886
$12.69
22"
400222
$17.97
SHOPWINDOWCLEANINGRESOURCE.COM
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15
t-bars / sleeves
SwivelStrip T-Bar
ErgoTec T-Bar
3 Piece T-Bar
14"
SV350
$14.27
10"
EH250
$7.87
14"
2142
$6.87
18"
SV450
$15.47
14"
EH350
$8.67
18"
2182
$7.47
18"
EH450
$9.37
unger strip washer sleeves MonsoonPlus Sleeve
Original Sleeve
10"
MS250
$12.99
10"
WS25U
$8.89
14"
MS350
$15.09
14"
WS35U
$10.97
18"
MS450
$16.99
18"
WS45U
$12.79
22"
MS550
$19.97
22"
WS55U
$14.67
The Pad Sleeve
MicroStrip Washer Sleeve
14"
RS350
$14.17
10"
NS250
$13.47
18"
RS450
$16.27
14"
NS350
$15.77
18"
NS450
$17.87
22"
NS550
$20.19
pulex t-bars Swivel T-Bar Pulex T-Bar
6"
PXT71026
$8.09
10"
PXV41025
$10.47
10"
V30725
$9.07
14"
PXV41435
$11.47
14"
PXV1435
$10.39
18"
PXV41845
$12.67
18"
PXV71845
$11.29
22"
PXV42255
$14.57
22"
PXV72255
$12.89
Aluminum T-Bar
16
10"
1112
$6.07
14"
PXV51435
$6.57
18"
1113
$7.17
22"
PXV52255
$8.87
SHOPWINDOWCLEANINGRESOURCE.COM
Plastic T-Bar 10"
PXV51025
$4.49
14"
PXV61435
$4.97
18"
PXV61845
$5.37
22"
PXV62255
$5.77
862.266.0677
t-bars / sleeves See page 57 for sales!
Pulex Technolite T-Bar
See page 57 for sales!
10"
VECO0235
$5.07
14"
VECO0236
$5.57
18"
VECO0237
$6.07
MicroTiger Sleeve
Microfiber Sleeve 6"
PXV06
$5.87
10"
1117
$6.97
14"
PXV94335
$7.87
18"
PXV94345
$9.17
22"
PXV94355
$10.57
10"
1114
$7.69
14"
PXV95135
$9.69
Abrasive Sleeve
18"
1115
$11.07
10"
PXV91025
$7.87
22"
1116
$12.89
14"
PXV91435
$8.37
18"
PXV91845
$10.09
22"
PXV92255
$11.47
FT 12 Cotton Sleeve 6"
PXVFT06
$5.87
10"
PXV85025
$6.89
14"
PXV85035
$7.79
18"
PXV85045
$9.29
22"
PXV85055
$10.77
wagtail t-bars
slayer t-bars Wagtail Mop T-Bar Slayer All Plastic Red T-Bar 18"
PXV69045
14"
WAGMM14
$24.17
18"
WAGM18
$27.77
$5.37
wiljer sleeves
Mop Sleeve
Blue Devil Outer Cover 6"
603706
$5.07
10"
603710
$5.17
14"
603714
$5.87
18"
603718
$7.09
14"
WAGMS14
$12.47
18"
WAGMS18
$13.87
Whirlwind Pad 14"
WAGPAD14
$12.47
18"
WAGPAD18
$13.77
White Shark Sleeve 6"
3019
$5.49
SHOPWINDOWCLEANINGRESOURCE.COM
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17
Aerial Work Platforms
Pictures and article by Steve ball I SBS Window cleaning i Smithville, Ohio
Having worked for an industrial painting contractor for eight years, and having now owned a window-cleaning business for eighteen years, I have spent a large part of my working life in aerial work platforms (AWP). Like many of you, I have worked almost every type of machine - in a variety of work environments - and have trained many coworkers how to operate them. I have owned two machines myself. Experience is the best teacher, right? According to the International Powered Access Foundation, 90% of AWP accidents are caused by operator error. Experience alone is not enough, as has been shown by egregious OSHA violations, and worse, veteran operators usually cause accidents. AWPs have revolutionized both the construction and building maintenance industries. There will always be buildings requiring window cleaners to use an AWP. Since they are, when used correctly, a safe, efficient alternative to scaffolding and ladders, they have saved countless lives and man hours. When improperly used, however, they pose a real danger to you, your employees, and the public around your worksite. A company training program is vital for safety and
18
liability reasons, and is the first thing looked for in OSHA investigations. It is not the purpose of this article to cover all aspects of safe AWP operation, but rather to help you start or improve your company’s AWP safety program. If you don’t have a program, you need to start one. Asking whether or not your employees know how to operate them does not constitute training. And there is nothing about being a solo owner/operator that makes these machines less dangerous. Whether you are an owner/operator or have many employees, you must educate yourself. To build a training program, first standardize AWP terminology. Stop calling everything that goes up a cherry-picker. Differentiate the equipment you may need: telescoping boom lifts, articulating boom lifts, trailer-mounted, crawlermounted, scissor lifts, mast lifts, or bucket trucks. Understand the uses and limitations of each type. Do you need electric or propane power for inside work, or is diesel or gas acceptable? Know the job site requirements. Is a 4WD machine needed? Do you need non-marking tires? Learning, and
SHOPWINDOWCLEANINGRESOURCE.COM
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then teaching, what equipment is available is the first step in choosing the right machine for rent or purchase. Get a catalogue from your local rental company and ask questions. Second, develop a written operators test, as you should have already done for chemical or ladder safety. More important, have a “drivers test” in an AWP, which you will observe and grade. You will need separate tests for boom and scissor lifts. Keep these records in each employee's file, and maintain a safety training matrix. This will allow you to track who has been trained on what, and when. If you find yourself with the rare hour on a job with an AWP, do a refresher course, and document it. Learn about and then teach the physics involved in using AWPs. “This machine won’t let you go anywhere unsafe” isn’t true, no matter
how advanced the electronic controls. For example, when using a boom lift, up to 40% of the weight of the machine can be on any one tire. With our company’s most commonly rented machine, an 85’ telescoping boom, that means often 14,400 lbs is on one tire tread. Many tip-over accidents result when the operator drives a fullyextended lift from a location where it is properly supported to a new location incapable of supporting the weight of that one tire of the machine, such as over a sewer vault. Learn how to mitigate this risk. Download and place in your company safety manual the product specification sheets from AWP manufacturer websites. This will provide the exact weight, and load ratings per tire. We place these sheets in each truck’s safety binder. These sheets will also provide information on the working envelope (where the basket can go in relation to the base) of a particular AWP. This is vital in choosing the correct equipment and saving you money. For instance, renting a 125’ boom to reach over landscaping to a five story building sounds reasonable. Most 60’ and 85’ booms have an equal vertical and horizontal, or side, reach. But a JLG 125’ only has a 63’ side reach, leaving you short. At today’s rental rates, that is an extremely expensive miscalculation.
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According to OSHA, full body (not belt type) harnesses are required PPE (Personal Protective Equipment) in a bucket truck, telescoping, or articulating boom lift. Working without a proper harness and lanyard is a common, and very visible, OSHA violation. Choose the right harnesses and shock-absorbing lanyards for your workers. Always attach lanyards to the dorsal (back) D-ring, and use double-legged lanyards if you need to exit the machine onto a roof or ledge. This allows connection to fall arrest on the building before detaching from the AWP basket. Get your employees the correct size; an ill-fitting harness discourages its use, and can cause injury in the event of a fall. Harnesses must be replaced every five years, and if involved in a fall, immediately removed from service and destroyed. A harness protects the worker if he or she were simply to fall out, but a more common danger is catapulting. Workers can be ejected if the base of an AWP is struck by another vehicle. Also, should a lift suddenly sink on one tire, such as caused by settling ground or concrete, or even simply driving into a pothole, the worker won't be ejected. When training experienced operators, I always hear: “If it weren’t for the harness, I could probably jump clear instead of hitting the basket on the way back down!” There is overwhelming evidence that “jumping clear” is usually fatal. Nothing will convince you faster than viewing photos and video of AWP accidents available in formal training programs. The injuries that could result from being properly harnessed and secured
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to the platform are always the lesser of two evils. Most large equipment rental companies offer training programs. These presentations are the most powerful tool in teaching your crew why certain practices are inexcusable. Send your crew to a session, hire a trainer for a few hours, or take a train-the-trainer course to handle it in-house. Create a “Wall of Shame” in your shop where they can see the latest accident reports. Let them analyze what went wrong, then apply that knowledge to relevant situations. Let them gawk and wince at the accident photos, then relate them to your work sites. Make inspection of harnesses, lanyards, and the AWPs a regular routine, and document it. I have been forced to climb down from a fully extended boom lift after its primary and back-up power system failed. Had I done the complete pre-shift inspection, I would have discovered the back-up system was not working. A “ready-torent” tag is no guarantee. Safety is more important than TDS readings, soap wars, or fabricating debris. If you have ever been on a job site where a serious accident has occurred, or have been injured yourself, it puts everything else into perspective. “Safety First” means your safety program should take priority over marketing, hiring, or anything else you spend time or money on in your company. A good AWP safety program saves lives.
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specialty squeegees
Backflip
Visa Versa
10"
41101
$27.47
10"
VP250
$29.99
14"
71140
$30.87
14"
VP350
$33.47
18"
71180
$34.17
18"
VP450
$36.97
Handle
5362
$5.49
Wagtail specialty squeegees
Whirlwind
Swoop
14"
WW14
$33.97
14"
WAGS1
$33.97
18"
WW18
$36.97
18"
WAGS2
$34.97
Slimline Flipper
Slimline Squeegee 6"
SL6
$18.67
6"
SF06
$25.97
12"
SL12
$21.07
12"
SF12
$27.97
16"
SL16
$23.97
16"
SF16
$32.97
SF18
$33.97
SF20
$34.97
18"
SL18
$24.57
18"
20"
SL20
$24.97
20"
30"
SL30
$31.27
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scrapers / blades Replacement caps are available online!
ettore Champion Scraper $12.29
Size: 5" 46312
ettore Scrapemaster Scraper $7.89
Size: 4" 1995
ettore Champion Scraper Replacement Blades Size: 5" 46322 $14.07
ettore Scrapemaster Replacement Blades Size: 4" 1999 $7.89
ettore Heavy Duty Super Scraper Size: 4" 1993 $13.49 Size: 6" 1992 $14.89
ettore Heavy Duty Super Scraper Blades Size: 4" 20291 $6.79 Size: 6" 2031 $9.99
ettore Pro+ Scraper Original Size: 6" 1044 $9.69
ettore 6" Replacement Blades Type: Stainless Steel 1045 $10.07 Type: Steel 1043 $17.89
pulex Scrapers
See page 57 for sales!
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Pulex Technolite Scraper
SHOPWINDOWCLEANINGRESOURCE.COM
RASC0042
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$8.49
scrapers / blades
See pages 54-55 for sales!
See pages 54-55 for sales!
Unger ErgoTec Glass Scraper Size: 4" EG100 $11.27 Size: 6" EG150 $14.09
Unger ProTrim Scraper TX100 $7.89
Unger Scraper 4" SH00C $14.97
Unger Maxi Scraper STMAX $5.37
Unger Safety Scraper SR500 $2.59
Unger Mini Scraper STMIN $1.89
See pages 54-55 for sales!
Unger ErgoTec Glass Scraper Blades Size: 4" TR100 $10.69 Size: 6" TR150 $15.69
Unger Replacement Blades Carbon Steel Size: 4" RB10C $7.97
Unger 1.5" Replacement Blades SRB30 $18.97
Wagtail scrapers wagtail Wet Pivoting Scraper WWPS01 $22.59 Ettore Scrapemaster Replacement Blades 4" fit the Wagtail scraper.
Triumph
Triumph scrapers & blades Are available online!
SHOPWINDOWCLEANINGRESOURCE.COM
Shop Now!
862.266.0677
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Google Places What is Google Places? Google Places, according to Google, is a place to get businesses found via local search results on both Google Search and Google Maps. If you have ever conducted a local search online, you have most likely seen a Google Places listing.
Why is it important to you? Google states that 1 out of every 5 searches on Google is related to location. While it’s impossible to know exactly how many searches that equals, I would estimate the number in the hundreds of millions for local searches done every single day. Google also states that 97% of 24
From the Google Places guide by billy templeton
consumers search for local businesses online. So if you own a business or sell a service and you want free advertising to people already looking for your service, Google Places is the place to be. What I have noticed is that Google is both pushing “organic” listings down the search results and putting Places listings at the top, under paid advertising, and mixing them in with organic results. I have seen a local company come up in the search results with their organic listing and then their Google Places listing underneath it. This could potentially give someone two spots on the first page of Google. How nice would that be?
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After talking with different 862.266.0677
people in different parts of the country. I've found that the results and how they are displayed are different. You can find 1-box, 3-box, 7-box, and the newest merged results.
Getting into Google Places The first things you want to do is to see if you are already listed in Google Places. Go to http://maps. google.com/ and search for your business. You can also try other search terms relevant to your business like your phone number, address, etc.
If you found your business: If you find your business in the results, click on the link. At the top right of your business, it will either say “Business Owner” or “Owner-VerifiedListing.” If it says Business Owner, it means that Google has found your business online through other directories or citations and you can claim your listing.
If you didn’t find your business: If you didn’t see your business or you can’t access it, you need to start a new Google Places listing. Before you build your listing, you first need to build your citations. The most important things to make sure you have the same in EVERY citation are: 1. Business Name 2. Address 3. Phone number 4. Website 5. Images 6. Video
everything. This applies to any place you are putting your business information. If they allow you to upload ten videos, then upload ten videos. If they allow you to add pictures, add the maximum amount of pictures allowed. Fill out every single box that asks for your business information. You need to do this even if it requires you to go and take some more pictures or video, or write some articles to place in the blog. A good rule is if you have information already in the listing, don’t re list it in the same listing unless it asks for it. If you do, it could be considered spam or keyword stuffing, and could adversely affect your listing.
Reviews Now that you have your citations set up along with your Places listing you are going to want to build reviews on the different sites. One thing to remember about Google is that they are smart. Randomness is the key to your success. Try to be as random as possible, not sticking to any patterns - this will help your end goal. If you use my suggestions, you should be able to accomplish this.
"We've been applying WCR's guidelines for SEO optimization this winter and it's really paying off! We're finally getting ranked very high!" -Adrian Deines Purchase the whole 55 page manual here:
*WCRA members can pick it up free of charge here:
Creating a good listing To create a good listing, you need to be consistent and fill out
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PPC Marketing with Google window cleaning sparta, nj
Sussex NJ Window Cleaning - Professional and Fully Insured www.allcountywindowcleaning.com/ Same Day Service Available
What is it? PPC = Pay per click. Everyone knows how to use Google, but most people don’t realize how easy it is to display an ad on the first page or at the top of the search results. The good thing about them, aside from the affordable cost, is that they are highly targeted. If someone searches “window cleaning my town USA,” you can buy your way to the first place spot. You also only pay every time someone actually clicks on your ad; it is in no way based on how many times your ad is shown. You only pay for results, and they are easily measurable. Let's start by going to http://adwords. google.com. Set-up is extremely simple: the system will first ask you to verify your location and currency. If you have an existing Google or Gmail account, the system will log you in automatically. An e-mail confirmation will be sent to you for authorization. After you click that, you will be good to go.
Starting your campaign Log into your account, watch the training video, and click “create your first campaign.” 1. Name your campaign “Window Cleaning North Jersey.” 2. Pick the location(s) in which you would like it displayed. I recommend targeting exact zip codes, but you could do your whole service area if you choose.
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Sussex NJ Window Cleaning www.allcountywindowcleaning.com/ Same Day Service Available
3. Pick the type of ad you want; I recommend “text only in search results” but you could pick display ads and partner networks as well. 4. Pick the devices on which you would like it displayed. 5. Select your daily budget. I highly recommend starting with a small amount; try $5-10 a day to get started. Remember that you can change the budget whenever you like.
Key word research Now the fun part! Think about if you were looking for your service. What would you type into Google? • Window Cleaning Town State? • Window Cleaning County? • Window Cleaning State? • Window Washing? I would jot down about ten different combinations of things you might type into Google to find your service. Then survey ten of your friends and family members to see what they would type into Google to find you. I always found it helpful during these brainstorming sessions to imagine I was searching for a comparable service like carpet cleaning or house cleaners. As you go through the set up process, you will notice that Google also provides you with a very handy keyword selection tool that will help you generate a ton of ideas that you would have never thought of.
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Writing your ad I recommend making your campaigns highly targeted. I prefer to target each zip code with its own ad. Let's say you live in a town called Sparta and are searching for a window cleaning company. Which of the following ads would you be more likely to pick? 1. Sparta Window Cleaning, Professional and Fully Insured, Same Day Service Available 2. Window Cleaning, Professional and Fully Insured, Same Day Service Available Notice how I put in the town name I am targeting? This makes it very relevant to the audience my ad is targeting. I have done split tests, and the ad mentioning the town name always wins. When you are setting up your campaign, just make sure you match up the proper town name in the back end to the town name mentioned in your ad. Take the list of keywords or search terms you brainstormed in the previous steps and use those in the actual ad you write. This may sound slightly complicated, but once you're logged in you will see how easy Google makes it for you.
The most important part "Broad match, phrase match, exact match." From what I have observed, this is where and why most PPC campaigns fail. Setting it up the correct way ensures the most highly targeted potential clients will see and act on your ad. This is how it works: * Please note the differences in capitalization and spelling. [is this referring to anything specific?] Broad match [will the different font color show up in the final version? If not, there should be quotes around all of the differently-colored words] keywords will show your ad when the keyword is similar to what you have. You may have selected the word window cleaning to trigger your ad, but with a broad match selected, your ad will most
likely also be triggered by the keywords window cleaners, cleaning a window, window cleaning. Phrase match keywords can be selected by putting double quotes around the phrase; what’s between the quotes must appear somewhere in the actual search. Set to broad match the word window cleaning will most likely also be triggered by the search terms Sussex county window cleaning, window cleaning Sparta NJ, window cleaning services. Exact match can be set by putting a set of brackets around your word. This is my favorite and default way of setting up campaigns. Your ad will only be triggered by the exact term that is between the brackets. Using this method certainly narrows down your available audience, but it ensures highly targeted and specific traffic. After you write your first ad, you will be taken to a payment screen to set up your billing and then you are good to go. The whole thing can literally be set up and running in less than ten minutes. I recommend you take your time and experiment with different keywords, ads, and budgets until you find a series of ads that works really well for you. You aren’t just limited to one ad, either; I have run campaigns in the past with hundreds of highly targeted ads. What we went over today just scratches the surface of what you can do. Get logged in, do some reading, watch a couple of training videos, and start experimenting. Organizing your campaign Conversion maximization Testing, testing, and more testing.
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Outsourcing Your Payroll There are a lot of companies that specialize in payroll outsourcing. If you have employees or are thinking of adding a few, I can't recommend using one of these companies enough.
What companies are out there? There are many different ones: , Paychex, ASA, ADP and Intuit . I have used all of these at some point, but am currently with ADP.
SurePayroll
Paychex How do I choose?
Reliable ADP seems to have a nice balance of reliability and cost savings which I thought would be a good fit for my company. Of course, you should do research on a few companies before settling with one.
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How do they work? If you are not familiar with how they work, once or twice a week (depending on how you pay your staff ) you submit your employee's hours to the company. You can usually submit them by fax or through a simple online interface.
The payroll company cuts checks for your employees and takes out all the proper state and federal with holdings automatically. This was the major selling point for me in the beginning, because they take care of all the state and federal compliance. They take the burden of knowing all the necessary tax laws and take care of the appropriate withholding and unemployment tax payments. All you have to do is make sure you submit the proper hours or salary to the company weekly, and make sure there is enough in your account to cover the payroll.
On the day before payday, usually Thursdays, they take the money out of your account and deliver your paychecks. If possible, I recommend setting up a separate bank account just for payroll.
Do a little investigation yourself - most companies will come out to meet with you and explain their services. I wouldn’t necessarily look for the cheapest provider, but would look for one that balances cost with the right services for you. A lot of them offer things you may or may not need such as human resource services.
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Starter Kits
Full kit details available online!
WCR Residential Starter Kit RESISK01 $219.97
WCR Commercial Starter Kit COMSK01 $279.99
WCR The Ultimate Starter Kit MTCC1 $209.99
Ettore Window Cleaning Kit with Case 04910 $196.09
Unger ErgoTec Set ETSET $204.97
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Extension poles / parts 3 Section Poles 9' 3 Section
1680
$38.17
$19.97
15' 3 Section
1688
$51.37
1692
$58.57
2 Section Poles 4' 2 Section
42104
8' 2 Section
421080
$28.39
18' 3 Section
12' 2 Section
42112
$37.27
24' 3 Section
1695
$73.87
27' 3 Section
1699
$79.97
Replacement Grip
Cone and Clamp Assemblies
2 Section
1704
$3.27
Small
1708
$5.89
3 Section
1706
$3.27
Large
1710
$6.87
Ettore Cleaning Clamp Kit 48200 $30.97 Ettore Pro+ Pole Tip 1700 $3.87
Ettore Webster with Pole 31000 $8.17 Ettore Standard Angle Adaptor 45003 $6.27
Dan Wagner
I called, got some advice from Alex and what I needed taken care of. THIS is customer service. Ettore Universal Angle Adaptor 45006 $14.37
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extension poles / parts OptiLoc Poles 4' 2 Section
EZ120
$25.67
8' 2 Section
EX250
$37.27
10' 2 Section
EZ300
$41.97
12' 2 Section
EX370
$46.87
13' 2 Section
EZ400
$49.87
16' 2 Section
EZ500
$57.27
20' 2 Section
EZ600
$63.97
6' 3 Section
ED180
$37.77
12' 3 Section
ED370
$57.97
Unger Universal Adaptor PBR00 $16.89 Unger Cranked Joint Angle Adaptor Style: Zinc CJA00 $17.77 Style: Plastic CJN00 $14.57 Unger Fixi-Clamp FIXI0 $30.67
14' 3 Section
ED450
$64.97
18' 3 Section
ED550
$76.97
20' 3 Section
ED600
$79.97
24' 3 Section
ED750
$92.97
30' 3 Section
ED900
$106.97
6.5' 2 Section
OS210
$24.67
10' 2 Section
OS250
$30.97
13' 2 Section
OS260
$38.67
HH240
$14.19
8' 2 Section
TZ250
$41.67
Plus 3
T3120
$28.47
12' 2 Section
TZ370
$46.29
Plus 4
T4120
$31.67
12' 3 Section
TD370
$63.97
Plus 5
T5120
$33.97
18' 3 Section
TD550
$79.97
16' 4 Section
TV500
$85.97
UniTec Poles
Henry Handle 2' Pole TelePlus Poles
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Unger ErgoTec Locking Cone NCAN0 $4.99
Unger Sticky Fingers Bulb Changer BS010 $16.47
Unger Bebbe BEBE0 $15.47
Unger Flood Sucker Bulb Changer FS000 $21.69
Unger Pro Ceiling Fan Duster CEDUG $14.67
Unger Lambs Wool Duster LWDU0 $15.67
4' System Plus Extensions
6' System Plus Extensions
24' 4 Section
TV750
$107.87
Plus 3
T3180
$31.27
21' 5 Section
TF620
$107.97
Plus 4
T4180
$41.27
30' 5 Section
TF900
$134.97
Plus 5
T5180
$46.07
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Extension poles / parts / buckets
Garelick Poles 6' 2 Section
94106
$21.47
8' 3 Section
94108
$31.37
12' 3 Section
94112
$38.89
18' 3 Section
94118
$51.97
24' 4 Section
94124
$60.97
Threaded Wood Cone Adaptor 0202B $3.29
Wagtail Taper Grey Pole Tip Pole Cap $5.77
Wagtail Angle Arm WAGEA $5.87
wcr Water Fed Pole Conversion Kit BR004 $100.57
WCR Aluminum Pole Adaptor PP002 $37.87
watch this video
Pulex Pole Tip PXP04101 $4.37
ettore buckets / accessories
Ettore Super Bucket
Ettore Super Bucket Lid 2035 $8.97
81111 $23.89
Ettore Super Bucket Sieve 2038 $11.39
Ettore 3.5 Gallon Bucket 82222 $9.39
Ettore Super Bucket Handle 2967 $7.37
SHOPWINDOWCLEANINGRESOURCE.COM
Ettore Super Bucket Casters (set of 4) 2037 $13.97
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buckets / accessories
See page 55 for sales!
unger Pro Bucket QB220 $36.29
unger Pro Bucket Lid QB080 $10.89
Unger Pro Bucket Sieve QB060 $18.07
Unger Pro Bucket Complete Setup WCRPRO $96.99
Unger Bucket Barge QB230 $42.97
Unger Pro Bucket Casters (set of 4) QB070 $35.59
pulex buckets / accessories
pulex Bucket $20.97 Green 1122 Red 1121
pulex Bucket Lid $8.07 Blue 1120 Yellow 1123
Green 1124 Red 1126
pulex Stainless Steel Sieve W01142 $16.47
Blue 1127 Yellow 1125
pulex Casters (set of 4) W01140 $8.97
wagtail bucket accessories Wagtail Mop Extractor WAGPERCH $10.37
Wagtail Floor Cleaning System WFCMS $55.57
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SHOPWINDOWCLEANINGRESOURCE.COM
Wagtail Bucket Clip WAGCLIP $10.37
862.266.0677
holsters / belts
See page 56 for sales!
Ettore Sidekick Holster 02041 $22.87
Ettore Double Loop Nylon Holster 50130 $29.99
Ettore Single Leather Squeegee Holster 2042 $12.99
Ettore Scraper Pouch 50135 $15.37
Ettore Dual Squeegee Holster 2046 $23.17
See page 56 for sales!
Ettore Tool Belt 2044 $18.97
pulex holsters and belts
pulex Tubex Holster Fixed Holster PXW04000 $20.07 Detachable Holster TUBDET $21.07
Pulex Replacement Clip PTHRC $2.99
Pulex Belt W04015 $16.39
Pulex Single Leather Holster PORT0014 $10.47
Pulex Double Leather Holster PORT0013 $16.09
holsters / belts
wcr Drip Guard DRIGUA $8.39
scrapermate Razor Holder 2274 $21.69 Watch this video
wcr Splash Guard SPLG1 $4.87
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holsters / belts / brushes
unger ErgoTec Bottle Holder BSBTH $11.37
Unger Leather Holster HT000 $24.69
unger ErgoTec Straps BSSTP $13.87
unger ErgoTec Personal Bag BSPBG $14.27
unger Belt UB000 $23.39
unger Sprayer on a Belt USOAB $24.79
unger ErgoTec Scraper Holder BSSCH $25.47
Unger ErgoTec Tool Belt BSTBT $18.57
Unger ErgoTec Pouch BSPOU $19.57
unger Ninja Bucket on a Belt BB0100 $29.99 watch this video
brushes
Ettore Super Brush 1947 $23.07
Unger Pipe Brush 1947 $16.87
wcr Track Cleaner TRKCL01 $4.67 watch this video
nylex Hand Held Brush NHHB $20.17 36
mr. longarm Flow-Thru Brush 0483 $14.07
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towels / sponges / abrasives
Huck/Surgical Towels 6 Towels
T06
$3.47
Unger Scrim
24 Towels
T24
$12.67
Individual
SCMW
$10.27
48 Towels
T48
$24.97
3 Pack
SCRMW3
$29.99
72 Towels
T72
$37.47
10 Pack
SCRMW10
$99.99
108 Towels
T108
$58.67
132 Towels
T132
$71.27 See page 56 for sales!
Unger Microfiber Micro Wipe
Ettore Microfiber Micro Swipe 84445 $10.47
New, more awesome sponges!
Regular
MF40L
$5.09
Giant
MF60L
$15.19
Natural Sea Sponge Small
55502
$7.29
Medium
55553
$9.49
Large
55557
$18.59
Bronze Wool 6" x 9" Pad BW69P $5.27
wcr Scrub-Pads Single Pad WOOCAP $1.49 5 Pack WOOBL $6.99
Bronze Steel Wool Grade Fine (3 packs) FBW3P $4.29
woolit Steel Wool Carbon Pad woocap $5.37 Bronze Pad WOOBRP $6.69 Blue Sponge WOOBL $4.39
Steel Wool Grade 0000 (16 pack) SWB16 $4.57 SHOPWINDOWCLEANINGRESOURCE.COM
wiljer White Shark Hand Pad 3020 $3.79
woolit Belt Pouch Kit and Products Full Kit WOOBPK $35.37 Knuckler Pad Holder KNPD $14.27 862.266.0677
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No boredom in Harlem in the late 80s. I grew up quick, getting on the force at twenty years old. Policeman, fireman, window cleaner – which are you? Ha ha …well, my cop days are long gone. I was a cop from 1988 to 1993. So I am a firefighter/lieutenant and window cleaner presently. Why the change of jobs – do you get bored easily? 38
No boredom in Harlem in the late 80s. I grew up quick, getting on the force at twenty years old. But going over to the FDNY was the best move I ever made. It is a much better lifestyle. What other jobs have you done? While I was with the fire department, I had many other jobs. I worked with carpenters,
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Behind the Squeegee with Dave Turner
I was a limo driver, I owned a windshield repair business, I had a FDNY based retail web business, and worked high-end security.
shifts (two a week), and have off anywhere between 2-5 days in between, so why not do more work?
What sort of person likes to have a full time job and also have other work on the side? Well, I’m sure I could name lots of guys on the WCR forum that put the same amount of hours I work in a week with two jobs with just their window-cleaning business. You can tell by reading posts there are a lot of hustlers, busting their butts from morning till night. But on the FDNY we do 24-hour
So do you have a home life? Yup, I guess home is the third full time job. Always something to do - grass, garden, honey-do lists, kids, sports - but I love it. Does your wife hate you? Hold on, let me ask her. Do you know the names of your three
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kids? (Sorry, getting carried away now.) My kids' names are all in alphabetical order Ashley, Brandon and Christopher- so I just yell out "ABC!" How do you manage to achieve a work/life balance? I haven’t figured out the balance yet. My wife says I’m unorganized. I usually sum up my hectic life like trying to stuff five pounds of crap into a two-pound bag. Sometimes I have to force myself to slow down. So when exactly did window cleaning come into the equation? It was before 9/11. A guy in my old firehouse did it. I was intrigued. I would sit in the kitchen and talk about it with him. I thought it was the perfect job to do to fit my schedule. I credit him for putting it in my head. Unfortunately, he died on 9/11. What drew you to window cleaning specifically? There were a few things that drew me to it. A big one was when I was thinking about it in the firehouse. I had this thought going
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through my head that I was living in Orange County for ten years and had never even seen a window cleaner. I couldn’t wait to get home to check the yellow pages. And just as I thought, there were only a few in there. So what makes window cleaning so attractive compared to other sideline jobs you’ve had? I like the freedom. I love working outdoors and the satisfaction you get with your finished product! Like a baker making a beautiful wedding cake! I hate it when we clean windows that are old and complete garbage, ones that even after cleaning to the best of your ability, still don’t look good enough. It's kind of like we lost a game to the other team. Sure, the homeowner loves it, but it doesn’t look perfect to you. And my other side jobsconstruction, security, limo driver, website business and windshield repair - I was jack of all trades and master of none until now! I’ve found my niche with window cleaning. Where did you learn the window cleaning game – from the internet? From someone else?
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I learned mostly from the internet and John Orsinis' book. His book was actually good for me, because it covered all the basics. It was a good intro book. I found WCR when it started and just read posts for months. Chris and Alex answered any questions I had and the forums proved to be a wealth of information. If I had a question, I put it in the search bar, and it was usually both asked and answered already. I did this for a few months before I bought my stuff and did my home and friends' homes. How long have you been window cleaning? How’s it panning out for you? I’ve been cleaning since spring of 2007. It’s doing really well. Each year I get busier and busier. Is there such thing as too busy? I still have lots to learn on the business side, such as managing it better and maybe hiring a few employees. Do you own a WFP? I just bought an IPC Hydro Electric Cart and the new Blue Ettore (Gardiner) WFP. I bought them from Alex at WCR. I am really excited to get to use it. This will be my first year with
one. I’m hoping to get into the threeto-five story building with this puppy! It seems to me the WFP craze exploded in the last twelve months. I’m really looking forward to it! Would you say WCR has been instrumental in helping your business? Are you in the WCRA? WCR was and still is instrumental to my business. I actually would be lost without it. Everything from questions to learning new things can all be found on WCR. Yes, I did join the WCRA last year it's awesome. Shift-work must play havoc with your business – how do you cope? Actually, it's just the opposite. Shift work helps me. I know what my shifts are for the entire year. I just pull out my calendar and book everything on days I’m off. So at what point will you retire from the FDNY and start your real job? For the first time, I am actually thinking about retiring next year. I'll see how it
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goes; it’s tough to leave something you love. Do you have any other add-ons to your window cleaning business? Other add-ons I currently do are pressure (soft) washing gutter cleaning and gutter whitening. Any add-ons for the future you’re considering? Yes, I’m going to be adding dryer vent cleaning (thanks to Mark Strange and his great posts) and also roof washing. I think that’s going to be a big hit for me. Aren't there constrictive laws for window cleaning operating in NY? I’m not too sure on the laws for that in NYC. I’m in Orange County, which is about fifty miles north of the city. City rules and laws are a lot different that local and state laws. As long as you have insurance and obey OSHA, you will be fine. I also obtained a business license which states that I'm registered to operate my business in Orange County. Why Dr. Squeegee? Because someone in Iowa already had Mr. Squeegee. Seriously, it was the first name that came to my head. When I went to get the domain, it was taken and expiring soon. I used my savvy computer tactics to obtain the domain name in a few months. I get lots of compliments on the name from customers. I know there are quite a few firefighters that take on second jobs – why is that?
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It’s popular because we have so much time off in between our shifts. It’s not like we work less - we're still doing forty-eight hours a week, it's just that they are in twenty-four hour shifts. And since we don’t do it for the money, a second job is great for added income. Besides, I couldn’t imagine sitting around doing nothing for three or four days. That’s just not me. I know a lot of cops who work five days a week and do second jobs on weekends or after their day shifts. Were you at ground zero on that fateful day (9/11)? How has it affected you? Yes, I was there. It was the worst day of my life I lost fifteen firefighter brothers from my firehouse (Engine 54, Ladder 4, Battalion 9), not to mention countless other friends from other firehouses. It took a toll on me, but it made me really realize how fragile life is, and how it could be over in an instant. I try to live my life to the fullest and try not to sweat the small stuff. Have you ever rescued a window cleaner? I’ve been involved in a few rescues in window cleaners when I was in Manhattan. It does happen when the scaffold motors malfunction. The funny thing is that you would think the easiest way to rescue them is to break
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The last thing I think of is how the day went, and would I have done anything differently? Oh, and did I put the garbage out? the glass and pull them in wherever they are stuck. Breaking the glass is actually a last resort for our operating procedures (in high rises). So ladders – do you avoid them or love them? I love ladders. I respect ladders! I use them, but if I can do a window without using it, I will. I like the old carpenter saying about cutting wood, “measure twice, cut once.” I use the same principle with ladder placement. I always double check and sometimes triple check my placement and footings. If it can’t be done safely on a ladder, I won’t do it. Although, I would be happy to use the WFP where applicable - instead of ladders. Do you have a window cleaning hero? I don’t know if I have a window cleaning hero. But I guess if I had to name someone, it would be John Orsini. Why John? I love his story, which could apply to millions of people today. It was a positive story about his life. He was heading face first into the ground and turned his life around with window cleaning. I actually spoke to him on the phone when I was reading his book, and he was a very nice guy. Do you ever have time to relax? Yes! From 2 am for 4 am, I do actually find time to relax. I love the ocean, I hunt in the fall, I fish, and love the Yankees and Giants. My family and I love to go camping. My relax time is generally in January and February. I basically shut down my business. Well, I don’t shut it down, it’s just that no one calls, except for a few commercial accounts I do. This is the time I use to catch up on office work, figure out my game plan, and watch some TV. You have a few employees now– where do you think will you be in ten years? In ten years, I hope my boys will be running the operation and that I will be collecting the money. I hope to have a few crews operating by then.
For me, the worst part is the windows not coming out like you hoped. I mean, I have gutter-cleaning customers that take three months to pay me. I hate that! But when you are not happy with your finished product, that's even worse! What’s one thing you won’t miss when you leave the FDNY? The one thing I won’t miss? That’s got to be the 2 am call where someone has a stomachache and calls the fire department and ambulance to drive them to the hospital. It happens every day of the year. If that’s what you have, get dressed, get in the cab, and go to the hospital. They use us like a taxi service. If it’s serious, it's no problem. We are there for you. But so many people abuse the system, and it’s sad. Last thing you think of when you shut your eyes at night? My wife will tell you there is never just one thing going on in my mind. I am always thinking ten things at once. I know it’s not good. But the last thing I think of is how the day went, and would I have done anything differently? Oh, and did I put the garbage out?
What’s the worst part of window cleaning?
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Window Cleaning Entrepreneurs Dear Window Cleaning Business Owner, Window Cleaning Resource. Com is the world's largest community of professional window cleaners with more traffic than all the other window cleaning forums combined. Thousands of window cleaners check in on a daily basis to laugh, learn and grow their window cleaning businesses. • Register for a FREE account today at http://www.windowcleaningresource.com. • Yes - It is completely FREE • Join us today and start networking with other like minded window cleaning business owners.
We can't wait to see you there! Photo by Steve Ball Smithville, Ohio
Your Friends, The Window Cleaning Resource Team
Advice. Real window cleaners, with real window cleaning experience, sharing their extensive knowledge in all things that are window cleaning. Downloads. Thousands of free forms, documents and marketing pieces. Swap and share successful materials with window cleaners across the globe. Videos. Free access to thousands of window cleaning videos. The largest library on the planet. Videos for new products, how-to's, growing your business, technique videos, tool reviews and much more! Visit us on Facebook at: www.facebook.com/#!/groups/professionalwindowcleaning/
What type of soap or Chemical is right for you? Hard Water Stains • Titan A-1 • Nano Ultra • Slayer Powder • Eagle Powder Rub • Glasstastic Hard water stains usually build up from sprinklers being allowed to hit glass surfaces or from water dripping down from concrete sided buildings. These are usually easy enough to remove with the chemicals listed below. The chemical can be applied with a white scrubby pad or steel wool. Then removed with a standard razor blade.
Glass Sealants • Envicoat • Nano-Ultra Once you have spent the time removing stains from the glass surface, it’s usually best to apply a sealant. This is especially important on jobs where hard water stains were caused by sprinklers. If the glass isn’t sealed, the stains will come back rapidly.
Oxidation • Bio Clean • Titan MDR
Screen burn and hazing are typically much stronger stains than the hard water stains discussed above. You will find though they can be removed with the same ease with a slightly stronger solution. The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.
Over Spray • Titan Oil Flo • Titan Cement Off Over spray is anything left over from a construction window cleaning job. It can include but is not limited to paint, stickers, residue, stucco, and cement. Oil Flo will help loosen up cement. A razor blade will be your best tool here. The chemicals listed will speed up the whole process significantly, making the job much more profitable for you.
Dirty Glass
Squeegee Drag
• Glass Gleam 3 • Glass Gleam 4 • Ettore Squeegee Off • Winsol APC • Unger The Pill • Unger Gel • Ecover Although dish soaps work for cleaning glass, they are not the best option. Professional soaps from Titan, Unger, Ettore and Winsol have been specifically designed for Professional window cleaners and produce superior results.
• Winsol Super Slip • Unger Easy Glide
A couple drops helps make your squeegee glide across glass surfaces easily. Great every day but especially helpful on hot days and in warmer climates.
Glass Restoration • One Restore • Winsol Crystal Clear Glass restoration is needed when dealing with a real baked-in aged stain. For this we recommend One Restore formally Safe Restore or Winsol Crystal Clear 550. We are dealing with hydrochloric acids here, so we always recommend testing a small area in the lower portion of the glass to make sure there is no bad reaction to the glass. On top of that we recommend rubber gloves and eye protection when using these products. The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.
glass cleaners
Titan Glass Gleam 3
Titan Glass Gleam 4 Quart
0002
$12.97
Quart
0001
$13.37
Gallon
0006
$32.57
Gallon
0005
$37.67
5 Gallons
GG4P
$149.87
5 Gallons
GG3P
$173.87
Titan Float Bottles 8 oz. 0004 $5.97 16 oz. 0003 $6.17
Titan Variety Pack TITVAR $89.99
Winsol Ryan Grant Winsol APC-100 WAPC1 $49.47
You are truly dealing with a very honest and decent company. What I love is that you can talk to them on the forum on a daily basis if you need to. That is an excellent tool of you happen to have any questions on a product or service they offer.
Winsol Super Slip Quart WSS $11.09 Gallon WSSG $37.97
Msds Page
Download all of the msds forms today at: shopwindowcleaningresource.com/msds 46
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glass cleaners
See page 56 for sales!
ettore Squeegee Off Tablet 30165 $23.27
unger Easy Glide FR110 $11.47
Liquid 30130 $6.07
unger Professional Gel FG050 $10.69
unger The Pill 10 Pack PL100 $5.67 100 Pack PL1100 $38.99
What is Ecover? The Ecover Lemon and Aloe Vera Dish Liquid is a plant based dish soap that works wonders on windows! This mild scented dish soap is a great way to get a streak free clean and smooth glide all in one. Not only will this soap not create a lot of bubbles but also leaves the windows free of residue. The eco-friendly mixture will not harm plants, is gentle on hands and is completely biodegradable. Just about one squirt per gallon of water and your good to go! ecover Reviews
Shop Now
ecover Lemon and Aloe Vera Dish Liquid 21400-1
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Only $3.67
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stain removers Best for specialty stains: igu
Glue
Titan IGU Cleaning Agent 5B IGUCA $13.27
Titan Oil Flo Pint OILPT $14.07 Gallon TLOF $46.89
Grease
Titan Green Quart TITGRNQRT $9.67 Gallon TITGRNGAL $29.50
Hand prints
Winsol Special Metals Cleaner Concentrate 1 Gallon WSMC1 $25.09
Best for medium stains: See page 56 for sales!
ettore Spot Remover Paste 30160 $6.79
unger Rub Out RUB20 $8.97
Bio-clean Stain Remover 40 oz. BIO-40 $25.37 52 oz. BIO-52 $30.97
Glass Guru Glasstastic GLGUGT $30.39
Jflint Mr. Hardwater Micro Mineral Powder 5lb. JF502 $47.67
Nano-ultra Architectural Glass Stain Remover 25 oz. nanult01 $27.17
titan A-1 Hardwater Stain Remover 0007 $14.47
titan Cement Off Pint 62012 $11.97 Gallon 62004 $47.79
pulex Rub Off Mineral Residue Remover AL210 $9.99
Titan MDR Pint TITMDRQ $10.89
Best for heavy duty stains:
OneRestore Gel 189RE $31.77
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winsol Crystal Clear 550 WCC550 $41.97
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glass sealants / screens
nano-ultra Glass Sealants Hydrophillic Treatment 32 oz. nanult03 $48.77
Envicoat Spray Bottle 8 oz. ENVI $35.37
Screen Cleaners ipc eagle Screen Washer BD500417 $508.99 *Bag sold separately
Watch this video
winsol Screen Cleaner and Sealers WSCS $30.97
Screen Magic Screen Cleaners and Sealers 24 oz.
SM01
$13.87
Gallon
SM01G
$69.97
1/2 Gallon Concentrate
SM01C
$158.99
25.6 oz. Concentrate
SM02C
$95.99
ETTORE Clean Screens 30155 $7.07
Awning Cleaners winsol Awning Cleaners and Sealers Deep Clean WIDC $53.97 Awning Cleaner & Protectant WACP $39.97 Awning Armor WAA $70.97 Awning Guard WAG690 $77.99 SHOPWINDOWCLEANINGRESOURCE.COM
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August Discounts
Discounted Work Typical Seasonal Flux
Let's Make a Deal!
In my window-cleaning business, we run on the concept of supplyand-demand pricing. Our prices change throughout the year based on demand. In the height of the spring season, our prices are the highest, and the deepest discounts are offered in the slowest months in order to keep work on the schedule. I am typically not a fan of discounting work just to fill unused capacity, but due to the seasonality of the window cleaning business I am willing to do it in order to keep our workers busy. Our peak months are shown in the graph below. Notice how we go from being super busy to super slow to super busy again? In the spring, we invest a lot of time and money into
training and developing our workforce. Once August and September hit (our two naturally slowest months), if we don’t have steady work for our workers, they begin to look elsewhere for employment. This will be a big problem once October hits and the fall rush begins. I obviously don’t want to reinvest more time and money to retrain a whole new crop, so instead we discount our work during the two slower months in order to keep them working. For the most part, we see no profit in those two months, but it’s a loss I am willing to take to ensure a well-staffed fall season.
Let's listen in on a phone estimate in the All County Window Cleanings' sales room: Customer: Wow, I didn’t expect the price to be so high just to get my windows cleaned. The last guy who did my windows charged almost half of what you are asking. Salesgirl: I understand your concern; I assure you that we offer a very high quality service for the price. Aside from being insured up to two million dollars, we offer both same day and weekend service. All our employees are highly trained and experienced, have been background-checked and are drug-tested regularly. We also use the latest techniques and technologies to get your home serviced as quickly and safely as possible. On top of that, we offer a 100% satisfaction guarantee; you won't pay a dime until you are completely satisfied. Customer: That sounds great and everything, but my husband will kill me if I spend that much on window cleaning. Salesgirl: Let me ask you, if you don’t mind - what happened to your old window cleaner; why didn't 50
you call him this year? Customer: Well, I actually did call him a few times, but his phone number appears to be disconnected. Salesgirl: I see - that happens from time to time. Well, I have an idea that might be a win/win for the both of us. It's June now, our busiest time of year, and once August hits, we slow down quite a bit - you know how it is, a lot of people take their vacations then. I can’t offer you the same price as your old window cleaner, because with prices like that, it makes it hard to run a legitimate business. However, I can meet you in the middle - if you schedule your appointment in August, we can do it for between what I quoted you and what your old window cleaner charged you. Customer: Okay, that sounds good – let's book it. Salesgirl: Great! I have an opening on August 7th; I can fit you in on our first appointment of the day at 7 am.
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Three tools that make up your company's brand So you want to build a better brand for your company. How clearly is your company's image currently branded? In order to do this, we first must understand the difference between marketing, advertising, and identification. In part 1, I want to look at the three branding tools that make up your company's brand. In Part 2, we will discuss specific tips on how to use these tools to help build your company's brand. Branding tools 1. Marketing The American Marketing Association defines marketing as: "the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large." I believe marketing is the umbrella over PR, sales, and advertising. In this article, I would like to focus on the third area of marketing, advertising. 2. Advertising Advertising is the art of buying customers. Step 1 is to have a marketing strategy/plan. Step 2 is to keep track of your advertising and ask customers how they heard about your company. Step 3 is to calculate the acquisition costs of each customer. We do this by dividing the total advertising dollars spent by the number of customers acquired for each advertising campaign. Test, measure, and tweak your advertising to continually improve this number.
I believe small businesses need to be focusing on converting prospects into customers. When they hear about your business, e potential customers will be asking themselves, "How does this benefit me? What's in it for me?" Make sure all your advertising campaigns reflect these concerns.. 3. Identification If a few prospects call because they saw your logo or business name somewhere, that's a good start. Using your logo or business name for identification is completely different than using it for advertising purposes. What do you want your audience to feel when they see your logo or business name? Achieving this successfully is 80% of your brands job. If they feel appropriately about your brand, they'll reach out and contact you, which starts the other 20%.
Jason T. Vance has been in the cleaning business for twenty years. He owns and operates Window Brothers, a commercial and residential window cleaning company in Milwaukee, Wisconsin. Jason strongly believes in the benefits of business coaching. He loves helping business owners learn how to make a lot of money, get highly organized, and in the process, become successful entrepreneurs. Get a copy of his FREE report called: “How to Increase Your Profits for your Seasonal Business in Three FREE Steps.� Get yours at www.jasonvance.biz.
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How do you handle your direct mail each time you send it? How far in advance do you plan?
We have talked a lot about direct mail and flier distribution in the past issues of WCBO. Those who have been following along know that I am a big fan of direct mail. From what I have observed, when a company decides to do a direct mail campaign, they pick one date in the spring and mail out all the pieces at once. I prefer trickling them out in a slower, more methodical fashion. We mail out weekly over a nine-month period all year long. From March 21st to December 21st, every Tuesday we take a load of mailers to the post office. Trickling them out like this ensures a steady stream of work throughout your entire window-cleaning season. It also prevents unnatural, unmanageable spikes in your company's workload. Let's say, for example, you are committing to mail out 50,000 pieces in
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the spring season. Mailing all of them out at once would be disastrous if you were not prepared. The following problems would most likely occur: • Laying out that much money at once would kill your cash flow. • You would get a massive influx of work that you most likely wouldn’t be able to handle. • You would be answering the phone for two weeks straight instead of cleaning glass. • You would not be able to get to everyone quickly enough and would likely create a ton of work for your competitors. A better solution would be to divide the 50,000 pieces up into twelve weeks and send out approximately 4,000 per week. It means more trips to the post office and more preparation, but the steady, controlled stream of work you
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This chart is an example of what we lay out for All County Window Cleaning each season. This doesn't show it, but we also get more detailed and add the rural and carrier information we receive from the post office. Each mailing is planned months in advance and altered as it gets closer depending on how busy we are. This is a great way to plan ahead on your budget as well.
Mailing #
Card
Date Mailed
Zip Code 55551
1
Spring Air
3/19/12
2
March CC
3/19/12
3
March CC
3/19/12
4
Spring Air
3/26/12
55552
5
Spring Air
4/2/12
6
Spring Air
7
Area
Sum
Total
Postage Price
Town 1
5680
5680
$812.00
Customer Database
15000
15000
$5,000.00
Customer Database
15000
15000
$5233.12
Town 2
3251
3251
$485.60
55553
Town 3
3102
3102
$425.26
4/9/12
55554
Town 4
3987
3987
$586.35
Spring Air
4/16/11
55555
Town 5
5125
5125
$795.68
8
Spring Air
4/23/12
55556
Town 6
2500
2500
$400.26
9
Spring Air
4/30/12
55557
Town 7
3698
3698
$525.98
will receive will make it all worth it. Planning out a quarter in advance also helps you commit to a steady advertising program. It’s very easy when you’re busy in the spring to forget to continue to advertise. It has happened to me several times in the past, but once I got a set program like this in place, positive changes immediately happened. I cannot stress enough how important it is to continue a steady advertising program, especially when you are at your busiest. At my company, All County Window Cleaning, we usually plan a quarter in advance. It's as simple as laying it out in a spreadsheet, like you see to the right. Be sure to check out last month’s direct mail article from Issue 8 and download our free direct mail manual for tips on preparation, cost savings, and selecting the ideal location to send your mailers.
Download your FREE copy of the direct mail manual here:
Be sure to check out all the post card and flier options we have available here:
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Sales for May-June 2012 only
30% Off
Unger soft rubber any size (12 pack or gross)
Unger ErgoTec Soft Rubber 12 Pack Unger ErgoTec Soft Rubber Gross
6”
RT150M
$13.47
$9.47
8”
RT200M
$15.39
$10.77
10”
RG250M
$220.37
$154.27
10”
RT250M
$18.97
$13.27
12"
RG300M
$240.87
$168.59
12"
RT300M
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$14.69
14"
RG350M
$275.87
$193.17
14"
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16"
RG400M
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$196.39
16"
RT400M
$25.27
$17.69
18"
RG450M
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$206.89
18"
RT450M
$26.47
$18.57
20"
RG500M
$355.97
$249.17
20"
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$21.19
22"
RG550M
$385.89
$270.17
22"
RT550M
$33.97
$23.79
24"
RG600M
$419.77
$293.87
24"
RT600M
$37.77
$26.47
30"
RG750M
$529.99
$370.99
30"
RT750M
$46.97
$32.89
36"
RT920M
$579.87
$405.89
36"
RT920M
$51.87
$36.29
Purchase Unger ergotec glass scraper 6" blades and receive an unger ergotec glass scraper 6" Free of Charge! Purchase Unger ergotec glass scraper 4" blades and receive an unger ergotec glass scraper 4" Free of Charge!
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Free unger ergotec glass scraper
2012 Spring Sales Event!
Sales for May-June 2012 only
40% Off
Unger Pro Bucket unger Pro Bucket QB220M $36.29 $21.77
Free unger protrim scraper Purchase Unger protrim blades and receive an unger protrim scraper Free of Charge!
Purchase an unger 18" ninja complete squeegee and receive a 12 pack of 18" soft rubber Free of Charge!
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Free unger Ergotec Soft rubber 18" (12 Pack)
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55
Sales for May-June 2012 only
Purchase 2 Ettore Microfiber Sleeves (any Size) and receive 2 Ettore Pro + Super System T-bars (any size) Free of Charge!
2 Free pro+ Super System T-Bars
Purchase 2 Ettore belts and receive 2 ettore sidekicks Free of Charge!
2 Free sidekicks
Purchase 2 Ettore Microfiber microswipes and receive either a 32 oz. bottle of squeegee off or container of water spot remover Free of Charge!
free 32 oz. squeegee of or water spot remover
56
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2012 Spring Sales Event! e Pur
Free Filter Set With purchase of any
HydroTube Pure Water Package!
Sales for May-June 2012 only
Water Package
s
HydroTube
1st story packages
2nd story packages
3rd story packages
HydroTube with 12' Facelift Pole HT12 $1,674.99
HydroTube with 20' Facelift Pole HT20 $1,749.99
HydroTube with 34' Facelift Pole HT34 $2,526.99
HydroTube with 24' Facelift Pole HT24 $2,124.99
HydroTube with 35' Facelift Pole HT35 $3,191.00
Purchase An IPC Pulex bucket with lid (any Color) and a Technolite Complete Squeegee (any Size) and receive a Technolite T-bar with Microtiger Sleeve Complete (any Size) Free of Charge!
Free complete t-bar & sleeve
Purchase An IPC Pulex Technolite Complete Squeegee (any Size) and a technolite t-bar with microtiger sleeve (any size) and receive a Technolite Scraper totally free of charge!
Free scraper
57
Sales for May-June 2012 only
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Value $824+ $250+ $98+ $4,000+ $100+ $395+ $184+
Pre-tested Fliers Pre-tested E-mail Templates Pre-tested Business Forms Free Webinar Training Sessions Free Google Places Guide Free Business Apps Promo Items
Free Safety Manual (Downloadable PDF), Free Listing in our Insured Directory, State of the Art Private (ad free) Forum, 5% Off in the Entire WCR Store and now discount programs including $500 off of a GlassRenu System and half off select ResponsiBid programs!
Are you a student? If you are a student we always offer a half off membership for students. You just need to provide the proper proof. Call us today for more information: 862-266-0677
What is Pure Water? Tap water is purified and pushed through a pole. The glass surface is scrubbed by the pole and brush. Once all of the impurities have been removed from the water, you no longer need to use soaps or a squeegee. With the power of pure water, simply rinsing the glass after scrubbing leaves an excellent streak and spot free glass surface.
The Advantages of Pure Water Cleaning Safety.
Efficiency.
There’s less ladder and scaffold work. Plus less heavy equipment to drag around.
Water fed pole work is faster than ladder work so you can clean more windows in less time. More windows equals more money!
Environmentally Friendly.
No soap or chemicals are needed.
New Markets.
Glass that was once unreachable can now be reached safely from the ground.
“The Science” How is Pure water going to clean dirty glass? A DI tank is filled with positively and negatively charged resins. When water passes through it captures the impurities in the water, the water comes out in a pure state. What happens to the dirt? It can’t just rinse off. Something has to happen to it in order for the glass to become clean. Pure water wants to return to it’s “impure state”. When the glass is scrubbed and rinsed, it pulls all the dirt from the glass surface. Once you have agitated the glass surface with your brush so much that all that is left is the pure water and all the dirt removed from the surface, the glass will dry spot free.
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How do you know when a pole is right for you? When picking a pole there are 3 questions to think about: Height / Length What types of jobs are you going to tackle? Are they 1-2 story homes? Low rise commercial? 4 - 12 ft.
Pole will reach ground floor windows.
13 - 24 ft.
Pole will reach most second floor windows.
25 - 35 ft.
Pole will reach all second floor windows.
35 - 45 ft.
Pole will reach all third floor windows.
45 - 65 ft.
Pole will reach fourth story windows and above.
Material What material would you prefer to work with or have your employees working with on the job? Top of the Line - A Carbon Fiber Pole is considered top of the line. They are extremely lightweight and stiff. Middle of the Line Durable - An extremely durable Carbon Fiber Pole. Not as light as the top of the line, but strong enough to run over with your vehicle. Middle of the Line Hybrid - Carbon Fiber / Fiberglass Poles. A blend of Fiberglass and Carbon Fiber combines some of the weight savings and stiffness of a carbon fiber with the afford-ability of a Fiberglass pole. Economy Line - Fiberglass / Metal Poles.
What’s Most Important to You?
Super lightweight, cost or durability?
Pick a Pure Water System that is right for you We wish it was as simple as plugging your pole into a garden hose and getting right to work. Unfortunately 99.9% of the time, the water you’re using needs to be purified with a tank or a system in order to dry spot free. Although tap water looks clean, it actually contains a lot of dissolved chemicals and minerals. These chemicals and minerals are what leave residue and spots on glass. Although the DI Tank method appears to be the most cost effective, you need to figure in the cost of resin recharge. You can get your DI Tanks recharged at any local Culligan, Siemens, or right here at WCR. Window Cleaning Resource .Com 862-266-0677
Get informed! Picking out a purification method and a pole is a tough choice. When I picked out and bought my first system in 2004 there really wasn’t anyone to turn to for answers. Fortunately you have us! Give us a call anytime and we would be happy to help you. We speak to our potential buys an average of 10 times before they purchase. So don’t feel bad calling and asking lots of questions, that’s what we are here for. This is a big investment and it’s best to go into it fully informed. Visit: http://shopwindowcleaningresource.com/wcr-pure-water-manual.html to download the full pure water manual today!
60
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Choosing a water fed pole What types of jobs are you going to tackle?
4 - 12 ft.
Pole will reach ground floor windows.
13 - 24 ft.
Pole will reach most second floor windows.
23 - 35 ft.
Pole will reach all second floor windows.
35 - 45 ft.
Pole will reach all third floor windows.
45 - 65 ft.
Pole will reach fourth story windows and above.
Carbon Fiber Very Light First Floor (4 - 12 FT.) Second Floor (13 - 35 FT.) Third Floor (35 - 45 FT.) Fourth Floor (45 - 65 FT.)
Hybrid Carbon Fiber & Fiberglass Blend
Fiberglass / Metal
• Ettore Hybrid Pole 10'
• Brodex 7' Pole • Facelift 12' Pole
• Unger HiFlo CarbonTec Kit 30'
• Facelift 24' Pole • Facelift 34' Pole • Ettore Hybrid Pole 25'
• Tucker 20' Pole • Tucker 30' Pole • Facelift 20' Pole
• Ettore Carbon Fiber Pole 45'
• Ettore Hybrid Pole 35'
• Brodex 36' Pole
• Ettore Carbon Fiber Pole 65' • Gardiner SuperLite Extreme 48'
• Unger HiFlo CarbonTec Kit 50'
• Tucker Water Fed Pole 45'
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your quick guide to water fed poles Height 36'
62
Type Apollo Pole
Weight
Material
Close Length
# Sections
4.08 LBS
Carbon Fiber
7.5'
7
45'
Apollo Pole
5.73 LBS
Carbon Fiber
8.23'
8
50'
Apollo Pole
6.59 LBS
Carbon Fiber
9.05'
8
7'
Brodex Economy
1.54 LBS
Aluminum
3.4'
3
18'
Brodex Economy
3.97 LBS
Aluminum
5.6'
4
25'
Brodex Economy
5.07 LBS
Aluminum
6'
5
36'
Brodex Economy
8.16 LBS
Aluminum
7'
7
10'
Ettore Hybrid Pole
1.32 LBS
Hybrid
3.8'
3
25'
Ettore Hybrid Pole
3.75 LBS
Hybrid
4.9'
6
35'
Ettore Hybrid Pole
5.07 LBS
Hybrid
5.8'
7
45'
Ettore Carbon Fiber
6.61 LBS
Carbon Fiber
5.8'
10
55'
Ettore Carbon Fiber
8.04 LBS
Carbon Fiber
6.5'
10
65'
Ettore Carbon Fiber
10.25 LBS
Carbon Fiber
8.3'
10
12'
Facelift
4.2 LBS
Fiberglass
4'
3
20'
Facelift
6.5 LBS
Fiberglass
4'
5
24'
Facelift
4.9 LBS
Hybrid
5'
5
34'
Facelift
7.5 LBS
Hybrid
7'
5
45'
Facelift
11.2 LBS
Carbon Fiber
8'
6
55'
Facelift
15.4 LBS
Carbon Fiber
9'
6
48'
Gardiner
5.51 LBS
Carbon Fiber
6.3'
9
57'
Gardiner
7 LBS
Carbon Fiber
6'
10
30'
Unger CarbonTec Kit
11.5 LBS
Carbon Fiber
5'
6
50'
Unger CarbonTec Kit
18 LBS
Carbon Fiber
5'
10
45'
Unger Telescopic
12 LBS
Carbon Fiber
6.8'
9
55'
Unger Telescopic
14 LBS
Carbon Fiber
7.7'
9
65'
Unger Telescopic
18 LBS
Carbon Fiber
8.5'
10
15'
Tucker Pole
5 LBS
Aluminum
6'
2
20'
Tucker Pole
6 LBS
Aluminum
6'
3
30'
Tucker Pole
9 LBS
Aluminum
6'
5
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Water Fed Poles
Facelift Pole Clamps $38.37 Size 0 FAFWFP15-0 Size 1 FAFWFP15-1 Size 2 FAFWFP15-2 Size 3 FAFWFP15-3 Size 4 FAFWFP15-4 Size 5 FAFWFP15-5 Size 6 FAFWFP15-6 Size 7 FAFWFP15-7
Facelift Pole End Caps $15.67 24' FAFWFP1924 34' FAFWFP1834 44'-65' FAFWFP1844
Facelift Plastic Y Fitting FABY10 $15.87
Facelift Water Fed Poles Facelift Clamp Lever $10.87 Black FAFWFP16BLK Blue FAFWFP16BL Green FAFWFP16GRN
Flip Lock Fiberglass 12'
4.2 LBS
FSFG12
$229.99
Flip Lock Fiberglass 20'
6.5 LBS
FAFG20
$303.99
Flip Lock Fusion 24'
4.9 LBS
FAFS24
$680.99
Flip Lock Fusion 34'
7.5 LBS
FAFS35
$1,081.99
Flip Lock Carbon Fiber 45'
11.2 LBS
FACF45
$1,951.99
Flip Lock Carbon Fiber 55'
15.4 LBS
FACF55
$2,725.99
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63
Water Fed Poles shop now! Ettore Aqua Clean Hybrid Pole 10' Hybrid Pole
1.32 LBS
7110
$218.00
25' Hybrid Pole
3.75 LBS
7125
$458.00
35' Hybrid Pole
5.07 LBS
7135
$599.00
Ettore Aqua Clean Carbon Fiber Pole 45' Carbon Fiber Pole
6.61 LBS
7145
$1,569.00
55' Carbon Fiber Pole
8.04 LBS
7155
$1,994.00
65' Carbon Fiber Pole
10.25 LBS
7165
$2,549.00
Gardiner Water Fed Poles Super-Lite Extreme 48'
5.51 LBS
Super-Lite Modular Pole 57'
Super-lite extreme video
Gardiner Super-Lite Extreme Standard 5' Extension
SLE48
$2,995.00
30095
$2,494.99
STD48E $250.00
Gardiner Carbon Fiber Gooseneck 10"
94031
$129.99
14"
94032
$149.99
25"
94033
$184.99
Gardiner Super-Lite Sill Brush 50016 $109.99
hint don't see what you're looking for? We carry more gardiner Parts/Poles. Please call for details: 862.266.0677
Brodex Economy Pole
64
7' Pole
1.54 LBS
31001
$224.99
18' Pole
3.97 LBS
31002
$274.99
25' Pole
5.07 LBS
31003
$324.99
36' Pole
8.16 LBS
31005
$444.99
SHOPWINDOWCLEANINGRESOURCE.COM
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Water Fed Poles
John Riley
WCR is one slick operation. I called in and spoke with John Lee, Then when I had another question, I 'chatted' on their site. Who responded? John Lee of course!
unger Water Fed Pole CarbonTec Kits HiFlo CarbonTec Kit 30'
11.5 LBS
CTKU6
$1,642.87
HiFlo CarbonTec Kit 50'
18 LBS
CTKU3
$2,695.89
unger HiFlo CarbonTec Brush
unger HiFlo Brush
11"
CT27B
$25.69
Oval
FTO40
$71.47
11"
CB27B
$39.99
16"
CT40B
$38.57
Rectangle
FTS27
$50.79
16"
CB40B
$57.17
Radius
FTR27
$68.57
unger HiFlo CarbonTec Water Feed CTWFC $75.67
unger Boars Hair Brush
unger HiFlo CarbonTec Soap Dispenser HCDUS $43.97
SHOPWINDOWCLEANINGRESOURCE.COM
unger HiFlo CarbonTec End Cap CTECP $24.27
862.266.0677
65
Water Fed Poles
unger HiFlo CarbonTec Telescopic Water Fed Poles HiFlo CarbonTec Telescopic 45'
12 LBS
UF5XC
$1,559.19
HiFlo CarbonTec Telescopic 55'
14 LBS
UF6XC
$1,964.29
HiFlo CarbonTec Telescopic 65'
18 LBS
UF7XC
$2,499.99
unger HiFlo CarbonTec Hose Kits 15'
CTU15
$50.37
unger Aluminum Pole Pure Water Kit
30'
CTU30
$56.77
12'
APP37
$170.99
40'
CTU40
$88.99
18'
APW55
$200.59
unger Conversion Kit Without Pole Kit
HF40K
$141.99
unger HiFlo Kit Kit
HF100
$202.97
unger HiFlo MultiLink System
66
Gooseneck Short
FTMGS
$58.49
Gooseneck Long
FTMGL
$68.27
Extension
FTPLS
$36.47
CarbonTec Adapter
FTGOA
$54.59
CarbonTec Brush Adapter
FTCBA
$39.67
Adapter
FTGOS
$3.69
Cone Adapter
FTLCA
$22.77
Brush w/Adapter 11"
CT27A
$65.69
Brush w/Adapter 16"
CT40A
$78.57
Boars Hair Brush w/Adapter 11"
CB27A
$81.27
Boars Hair Brush w/Adapter 16"
CB40A
$92.87
SHOPWINDOWCLEANINGRESOURCE.COM
862.266.0677
Water Fed Poles
IPC Eagle Sectional Line 35' Package
BD500535
$1,632.99
55' Package
BD500555
$2,377.99
new Apollo cfp Water Fed Poles 36' Pole
4.08 LBS
AP36
$1,331.10
45' Pole
5.73 LBS
AP45
$1,682.00
50' Pole
6.59 LBS
AP50
$1,871.10
Damian Casillas
Just wanted to say thanks again to Alex Lambrinides. Went out to do a bid today and decided it would need some specialized equipment. While there on the site I called to ask Alex some questions and he gave me the straight scoop. He didn't try to sell me something that might not have worked just to make a sale. He just gave me real information to make the right decision. Thanks again Alex, I really appreciate your honest evaluation. Good looking out!!
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Water Fed accessories tucker Water Fed Poles
Hint
15'
5 LBS
15ASH
$209.89
20'
6 LBS
20ASH
$266.79
30'
9 LBS
30ASH
$377.89
Don't see what you're looking for? We carry ALL of the Tucker brand Parts/Poles Please call for details: 862.266.0677
tucker Flow Screw-Restricted Flow TFS01 $12.00
Tucker Pole Adapter PP006 $32.27
Tucker Brush Double Trim 12" 12DT $66.97 Brush Full Trim 12" 12FT $68.97
Tucker Pole Tool TPT $14.97
Tucker Goosenecks 8" 103 $5.27 12" 103-12 $5.44 24" 103-24 $9.47 36" 103-36 $14.67
Tucker Shutoff Valve Kit TVP00c $127.99
Tucker Gooseneck w/ Special Rinse Bracket 24" 10324XS $20.97 36" 10336XS $21.97
Tucker Brush Replacement Head T101 $15.07
Aqua-Dapter Hose 50' ADSH50 $34.97 Aqua-Dapter Hose 100' ADSH100 $61.97 *Available in Red, Blue, Silver and Gold Aqua-Dapter MK2 68
AQDA2R
$169.99
Aqua-Dapter MK3
SHOPWINDOWCLEANINGRESOURCE.COM
40026
862.266.0677
$174.99
Spare Brushes / accessories
Vikan Monofilament Brush w/ Pencil Jets 12" 50009 $64.97
Vikan Monofilament Brush w/ Fan Jets 12" 50013 $79.97
Vikan Sill Brush w/ Pencil Jets 50010 $79.97
vikan Hand Held Flow-through Brush 50015 $22.99
RHG Dual Trim Nylon Brush 12" w/ Dual Jets 50002 $94.99 16" w/ Dual Jets 50003 $104.87
RHG Dual Trim Nylon Brush 12" w/ Pencil Jets 50001 $64.99
RHG Boars Hair Brush w/ Pencil Jets Only 12" 50004 $75.57 16" 50005 $95.57
RHG Water Fed Detachable Scraper 50017 $17.99
RHG Over the Top Spray Adapter 40029 $26.99
RHG Pencil Jets
RHG Premium Fan Jets (Pair)
50006
RHG 'Reach' Around
$9.97
62345
$39.07
50007 $29.97
RHG 'Reach' Around Adapter Kit 40015 $19.99
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Parts / accessories
WCR 4 Way Water Key 4WAY $18.57
Shurflo Demand Pump SFDPUMP $189.99
WCR Push to Fit T-Fitting HG002 $8.17
WCR Gallon Meter HF005 $75.37
WCR Clamps- Low Profile HF001 $0.97
WCR In-line Shutoff Valve SOV-001 $20.27
WCR Water Fed Pole Conversion Kit BR004 $100.57
WCR Shutoff Valve HF004 $20.27
WCR 3/8" Barbed to Garden Hose Fitting GHF38 $8.67
WCR Straight Push Fitting pushfit $8.00
WCR Clamp Pliers CP001I $25.37
WCR Scrub Pad and Holder Pad (single) WSCPD $1.49 Pad (5 pack) SCRPD05 $6.99 Swivel Scrub Pad Holder SCRSWV $12.99
HM Digital TDS Meters
70
TDS Meter 3
4001
$22.47
SM-1 In-line Single
4002
$26.57
DM-1 In-line Dual
4003
$42.47
wcr Filters Sediment 10"
SEDF
$18.87
Carbon 10"
CARF
$55.99
SHOPWINDOWCLEANINGRESOURCE.COM
862.266.0677
Hose and hose Reels
RHG Metal Hose Reel Reel Only
70008
$109.99
Reel w/ 100' Hose
70008-1
$224.99
MR Series Mini Steel Hose Reel 1/2" Inlet/Outlet MR12 $231.99
SM Series Steel Hose Reel w/ 1/2" Inlet/Outlet SM15 $246.99
SM Series Hose Reel Stacking Kit SM-130 $51.99 SM Series Double Hose Reel with Stacking Kit SM130-15 $518.67
wcr 3/8" Pure Water Supply Hose 1'
H00003
$0.87
wcr 5/16" Pure Water Supply Hose
50'
H500
$50.00
30'
600031
$12.59
150'
H0001
$120.00
50'
600032
$21.97
300'
H0002
$235.00
100'
600033
$41.97
500'
H0003
$410.00
150'
600034
$62.97
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Water Fed Poles On WCR
Choosing a pure Brand
Model
Weight
Depth
Width
Ettore
AquaClean EZ Pure
45 LBS
24"
12"
Updated for this issue!
Ettore
AquaClean EZ Pure Dolly
70 LBS
23"
22"
Episode 2 Part 1
Ettore
AquaClean 2 Stage Cart
30 LBS
16"
22"
Ettore
AquaClean 3 Stage Cart
85 LBS
21"
23"
Ettore
AquaClean 4 Stage Cart
95 LBS
21"
23"
IPC Eagle
HydroTube
28 LBS
13"
11"
IPC Eagle
Hydro Cart
55 LBS
20"
21"
IPC Eagle
Hydro Cart Electric
86 LBS
20"
21"
IPC Eagle
Hydro Cart Battery
91 LBS
20"
21"
IPC Eagle
Hydro Cart Gas
86 LBS
20"
21"
IPC Eagle
RO/DI Electric Cart
157 LBS
25"
29"
IPC Eagle
RO/DI Battery Cart
124 LBS
25"
29"
Nationwide DI
Spotless Rinse Cart
85 LBS
21"
18"
Unger
HiFlo Pure Water System
52 LBS
16"
22"
WCR
1/2 Cubic Foot DI Tank
23 LBS
9"
9"
WCR
Full Cubic Foot DI Tank
70 LBS
9"
9"
Check out These videos:
Episode 2 Part 2
Episode 3
Episode 4
water system Height
Hose
Filters
Water Meter
Power
# Poles
12"
None
Carbon, RO, RO, DI
Water Gauge
Water
1
36"
100'
Carbon, RO, RO, DI
Water Gauge
Water
1
36"
None
DI
Water Gauge
Water
1
47"
None
Carbon, RO, DI
Water Gauge
Electric/ Battery
Multiple
47"
None
Carbon, RO, RO, DI
Water Gauge
Electric/ Battery
Multiple
57"
50'
Carbon, RO, DI
Water Gauge
Water
1
50"
100'
Sediment, Carbon, RO, DI
Water Gauge
Water
1
50"
100'
Sediment, Carbon, RO, DI
Water Gauge
Electric
2 or 3
50"
100'
Sediment, Carbon, RO, DI
Water Gauge
Battery
1 or 2
50"
100'
Sediment, Carbon, RO, DI
Water Gauge
Gas
1
46"
166'
Sediment, Carbon, RO, RO, DI
Water Gauge
Electric
2
46"
166'
Sediment, Carbon, RO, RO, DI
Water Gauge
Battery
1
46"
None
DI
None
Water
1
36"
None
DI
Water Gauge
Water
1
21"
None
DI
None
Water
1
44"
None
DI
None
Water
1
In-house Pure Water
Expert
John Lee has been in the window cleaning business for over 28 years. He is knowledgeable on everything window cleaning, but his main passion and expertise lies in pure water cleaning and water fed poles.
Have a question? Contact John today! Live chat with him right on our site or give him a call!!
johnwcr.com 865.310.0728
Di tanks / resin 1/2 Cubic Foot DI Tank
Full Cubic Foot DI Tank
23 LBS
70 LBS
Weight
47"
21"
Power
Water
Water
# of Poles
1 Pole
1 Pole
Water Meter
None
None
Hose
None
None
Item #
DI 225
RO100
$217.99
$340.00
Price
9"
9"
unger HiFlo Pure Water System Weight
52 LBS
Power
Water
# of Poles
1 Pole
Water Meter
Water Gauge
Hose
None
Item # Price
74
wcr Regenerated Mixed Bed Resin 1/2 Cubic Foot
MBD-15SC-REGEN-5
$100.27
Full Cubic Foot
MBD-15SC-REGEN
$187.27
DI225 $731.79 TDS
Gallons of Water
50
3,012
Nationwide DI Spotless Rinse Cart
100
1,506
200
753
Weight
85 LBS
300
502
Power
Water
400
376
# of Poles
1 Pole
500
301
Water Meter
None
600
251
Hose
None
700
215
800
188
900
167
1,000
151
Item #
NWDIRC
Price
$947.00
SHOPWINDOWCLEANINGRESOURCE.COM
862.266.0677
Hint Use this chart to roughly determine how many gallons of pure water are expected based on your total dissolved solids reading. This chart is based on a 1/2 cubic foot di tank. Please double gallons of water for a full cubic foot di tank.
Finance Your System Buy Pay Now Later
Finance & Options
Buy Now Pay Later Program 1. Download these 2 forms
Download the Credit Card on File Form: www.windowcleanerproducts.com/docs/creditccconfile.pdf Download the WCR Credit Application: www.windowcleanerproducts.com/docs/creditappl.pdf 2. Once you have filled out both forms you can submit them any of the 3 ways: Fax in: 973-827-8312 Mail In: 47 State route 94 Vernon NJ 07462 Order Online: shopwindowcleaningresource.com Scan it and e-mail it to: sales@shopwindowcleaningresource.com 3. Call us within 1 business day to confirm your account has been set up: Please make sure both forms are filled out in there entirety to avoid delays. Once you are all set up, just click pay by check at checkout and you are good to go, your order will ship like normal. If we do not receive payment from you within 30 days from date of invoice, we will simply charge your card. Please visit: shopwindowcleaningresource.com/buy-now-pay-later Any product over $2,000 is available for the Finance Program Products that are available to be financed have indications of such in their product descriptions, including lease amounts and lengths. Why Finance? Have you been looking at a Pure Water System that could really boost sales and revenue in your business, but can't quite afford it up front? That's why we offer the option to lease or finance almost all of our Pure Water Systems and select Water Fed Poles. With zero money down you can have a brand new Pure Water System for as low as $100 per month. With flexible leasing options we can work with you to design a payment schedule that will fit right into your business. We can also ensure that your monthly payments won't change because they are fixed throughout the term of the lease. Established Business - Zero Down, $1 Purchase Option An Established Business is a company that has been in business for 24 months or more. See finance information below. Please note financing is available for startup companies at different rates. They can be obtained upon request. Please call for more information. You have the option to put zero money down at time of purchase or a deposit of any amount. Please visit: shopwindowcleaningresource.com/finance SHOPWINDOWCLEANINGRESOURCE.COM
862.266.0677
75
pure water systems
See page 56 for sales!
AquaClean 4 Stage Cart by RHG
AquaClean 3 Stage Cart by RHG
AquaClean 2 Stage Cart by RHG
Weight
95 LBS
85 LBS
30 LBS
Power
Available in Electric or Battery
Available in Electric or Battery
Water Pressure
# of Poles
Multiple Poles
Multiple Poles
1 Pole
Water Meter
Water Gauge
Water Gauge
Water Gauge
Hose Item #
None
None
None
110 v- 94004 / 12v- 94005
110 v- 94002 / 12v- 94003
94001
$3,995.00
$2,995.00
$595.00
Price
Ettore AquaClean Cart Replacement Filters
76
Carbon Filter
94012
$119.99
DI Filter
94011
$119.99
RO Membrane
94010
$494.99
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Visit the link below for a full list of RHG products: shopwindowcleaningresource.com/manufacturer/reach-higher-ground.html
Pure water systems
See page 56 for sales!
Ettore AquaClean EZ Pure RO/DI System by RHG Weight
Power
# of Poles
Water Meter
Hose
Item #
Price
45 LBS
Water Pressure
1 Pole
Water Gauge
None
94000
$1,595.00
Ettore AquaClean EZ Pure Dolly by RHG Weight
Power
# of Poles
Water Meter
Hose
Item #
Price
70 LBS
Water Pressure
1 Pole
Water Gauge
100'
10018
$1,995.00
Ettore EZ Pure In-line TDS Meter 20090 $68.97
Ettore EZ Pure In-let Pressure Gauge 62009 $19.87
Ettore EZ Pure Replacement Filters 21" RO Membrane
94013
$494.99
Carbon Filter Cartridge
94015
$119.99
DI Filter Cartridge
94014
$119.99
RHG DI Caddy Kit 20100 $150.00
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Pure water systems
See page 57 for sales!
HydroTube Weight
28 LBS
Power
Tap Pressure 1 Pole
# of Poles Water Meter
Water Gauge
Hose
50' HTUBE
Item #
$1,443.99
Price
Add a Pump to Add a Pole! HydroTube Electric Pump
HydroTube Gas Pump
# of Poles
2 Poles
2 Poles
Item #
HTEB
HTGB
$506.99
$1,033.99
Price
ipc eagle HydroTube Replacement Parts Filter Set
BD515068
$90.99
RO Membrane
BD515061
$634.99
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pure water systems
Hydro Cart
Hydro Cart Electric
Weight
55 LBS
86 LBS
Power
Tap Pressure
115 AC, 60 Hz, 10 amp
1 Pole
2 or 3 Poles
Water Gauge
Water Gauge
# of Poles Water Meter Hose
100’
100’
HYCT1
HYCT-E
$2,610.99
$4,227.99
Item # Price
ipc eagle Hydro Cart Filters Sediment
BD50507
$3.59
Carbon
BD505108
$7.97
DI Cartridge
BD500117
$65.77
Carbon/Sediment/ DI Set
BD500118
$79.67
RO Membrane
BD505106
$682.07
ipc eagle Hydro Cart Hose Upgrades Hose Reel Only
BD500187
$431.99
Hose Reel w/ 100' Hose
BD500186
$537.99
ipc eagle Hydro Cart Pump Kits
80
Electric Pump Kit
HYDROE
$1,616.99
Battery Pump Kit
HYDROB
$967.99
Gas Pump Kit
HYDROG
$2,238.99
SHOPWINDOWCLEANINGRESOURCE.COM
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pure water systems
Hydro Cart Battery
Hydro Cart Gas
Weight
91 LBS
86 LBS
157 LBS
124 LBS
Power
12 volt DC Gel Battery
Gas
115 AC, 60 Hz, 10 amp
(1) 12 volt DC Gel Battery
1 or 2 Poles
1 Pole
2 Poles
1 Pole
Water Gauge
Water Gauge
Water Gauge
Water Gauge
# of Poles Water Meter Hose Item # Price
RO/DI Electric Cart
RO/DI Battery Cart
100’
100’
166’
166’
HYCT-B
HYCT-G
RODI-E
RODI-B
$3,880.99
$4849.99
$5,435.99
$5,206.99
IPC Eagle Ready Pure BD500140 $165.99
ipc eagle RO/DI Cart Filters RO Membrane
BD515068
$356.99
Carbon
BD515061
$29.99
Sediment
BD515060
$29.99
DI Filter
BD505057
$97.99
IPC Eagle Replacement O-ring for DI Housing IPCORDI $7.97 SHOPWINDOWCLEANINGRESOURCE.COM
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Tablets In the Field Today we are talking to John Lee, the world’s foremost expert on water-fed poles. John also has a very successful window cleaning business in Tennessee, which he primarily runs from a tablet.
Choosing the iPad was simple!
I have the iPhone and MiniMac and everything syncs with the iCloud. So if I do anything like set an appointment on the calendar, add a contact, download a song on iTunes, or snap a picture, it is automatically added on all three devices instantly.
iPad
8:3
Messages
Edit
Search
Elaine Michelson 9:42 PM Hey John I just wanted to touch base with you on the status of..
7:03 AM John Bardley I need some help with changing the filters on my new EZ Pure Cart..
4:23 PM Theresa Collins I’m looking for some information on getting into water fed poles. I was wondering if..
Ed Billings 11:17 PM WATER FED HELP NEEDED ASAP!!!!!!!!!!!!!!!!
Q
W A
Any limitations?
So far, the only one I have found is [brand name] Flash Player; if a website has flash, it it will not run on the iPad or iPhone. I understand Apple feels it is a security risk.
E S
Z
R D
X
T F
C
123
What are the advantages of a tablet over a laptop?
The biggest advantages are the size and the weight. I used to lug a briefcase around with a laptop and it would hurt my shoulders. With the iPad, I can carry it under my arm and it takes up almost no space on the table or desk. 82
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Y G
V
B
internet?
I use the Hotspot on my iPhone. I have the 4GB data plan with the iPhone and I never use over 2 GB in a month.
keeping track of existing customer data
I use Aworka, and yes, it works on the iPhone and iPad.
Charging the ipad
35 PM
405 Atlantic Ave.
I never have to re-charge during the day because the battery lasts all day.
Favorite business apps?
I will list them in the order of most often used in a day.
Y
U H
I J
N
O K
M
P L
! ,
Search
• Skype • Aworka (George online) • Facebook • Dropbox • Google Maps • Tap2Track • Reminders • Messages • Batchbook • iCal • Cards • Square • Voxer
? . 123
What do you think of the new iPad 3?
It has over-the-top screen resolution. It exceeds HD screens. The text is razor sharp, and photos and video quality is great. The 5 MP iSight camera is the best on the market, and with 4G LTE, it is fast. I looked at the competition and nothing comes near it.
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Indoor water fed Learn More!
Learn More!
Unger Y-Adapter Kit
UYAK $127.97
Unger SpeedClean Window Kit CK053 $92.99
Unger Aluminum Pad Holder PHH20 $14.99
unger Microfiber Polishing Pad PHP20 $5.97
Unger HiFlo Thread Adapter AFAET $12.49
Unger Microfiber Washing Pad PHW20 $7.97
Unger 8" Scrub Pad OPS20 $1.49
unger HiFlo MultiLink YAdapter FTYAD $68.99
84
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Poles • Brushes • Goosenecks
EVOLUTIONARY WATER FED POLE TECHNOLOGY FOR PROFESSIONALS Futuristic concept, state of the art design and thinking outside the box. Superlight, powerful, loaded with innovative features. This is HiFlo™ nLite. Coming July 2012.
Find nLite’ment at: www.ungerglobal.com
Indoor water fed
rhg DragonFly Indoor Water Fed System DF001 $1,694.99
Includes:
(Visit us online for more details)
Watch this video
Indoor Water Fed System
Ettore Dual-e-y Indoor Water Fed System DUAL01 $52.99
Includes: • RHG Reach Around
Hydro Clean Indoor Water Fed System
IPC eagle Hydro Clean 5' Indoor Window Cleaning Tool HC5 $186.59 Ipc Eagle Hydro Clean 10' Indoor Window Cleaning Tool HC10 $211.37
• (2) Ettore Mop Head with Microfiber Pads • (2) Ettore Replacement Microfiber Pads
Includes: Pole, applicator, and (3) replacement pads
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High rise
All Vac Heavy Duty Single Cup Lifters 4" Cup
A1859
$24.39
5" Cup
A1912
$27.39
Trigger Valve Assembly
6532-T
$10.89
All Vac Replacement Cups 4"
A959
$9.89
4" w/ Stainless Insert
A959-SSI
$16.89
5"
A1867
$11.39
5" w/ Stainless Insert
A1867-SSI
$18.89
All Vac Straight Handle Suction Cup 18"
A6472-V
$35.69
36"
A6472-V-36
$61.69
All Vac Heavy Duty Double Cup Lifters 4" Cup
A6540
$35.39
5" Cup
A6541
$37.39
All Vac Locking Lever Suction Cup Lifter
Complete Valve Assembly
6539
$6.89
Lifter
SHOPWINDOWCLEANINGRESOURCE.COM
A77025C
862.266.0677
$27.89
87
We’ve talked before about some of the physical dangers of hot temperatures while working. But there are some often forgotten dangers that can catch us off-guard and cause us problems, ranging from minor irritation to life-altering injuries. There are easy ways to protect yourself from these dangers. So, to keep this simple, we’ll take a two-step approach by listing the danger and then the simple solution. Wow, That’s Hot! One of the most surprising things you may experience in hot temperatures is the radiant heating of our tools that are in direct sunlight. We can add convection heating as well, if we leave 88
them on a surface like concrete in direct sunlight for a while. Danger – If we leave our poles (pure water or traditional) lying against the structure while we go back to the vehicle or take a call for a few minutes, we could come back to a very hot pole. Without thinking, we could pick up the pole and get a nasty little surprise - it’s burning hot! Depending on how long it’s been there, it can cause us a rather uncomfortable sting or a more severe burn. This can be true of any metal squeegees or ladders we work with. Solution – The easiest fix is to make sure we keep things out of direct sunlight as much as possible. Of course, that may not be an option, so for those situations wearing a set of work gloves can protect us from those hot surfaces. Personally, I
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like the finger-less gloves, but there are several lightweight options out there (Unger has a set of water fed pole gloves available) and they come with the added benefit of reducing fatigue when doing a lot of water fed pole work. BZZZZZ! As the spring weather brings out those beautiful flowers and blooming trees, it also brings out nasty little stinging insects like bees, wasps, and hornets. Danger – We are constantly doing work on areas of buildings and homes where insects like to set up shop. When we go up the ladder or bring our pole-mounted tools into their “territory,” we often find ourselves attacked by one or dozens of these angry little insects. At best, we are looking at days of uncomfortable welts, but if we are severely allergic, it could cost us our life. Solution – Doing a thorough inspection of the area we are working in often reveals their nests (although they sometimes set up home in small crevices we might overlook). By being aware, we can take a little more time, and by working more slowly, we might be able to avoid agitating them. For those of us not severely allergic to stinging insects, there are a myriad of products out there to alleviate the sting. Carrying one of these in your work vehicles is a good idea. If you fall under the category of severely allergic, hopefully you have what is commonly called an epipen (Epinephrine injector) and carry it with you at all times. If you’re not sure, I strongly suggest you ask your doctor about making sure since some of us work alone and that would be a bad time to find out how allergic you are.. I See Spots Don’t you hate how a simple task like cleaning a pane of glass can get so complicated or annoying by overpowering sunlight reflecting right back at you? Danger – While a nice sunny day usually puts us in a good mood, there are two dangers from working on glass where
the sun is glaring right back at us. The first danger is that great glow we get. Although I appreciate a good tan as much as anyone else, it can quickly become a severe sunburn (or worse for those of fairer complexion) and after years it can lead to skin cancer. The second danger is a more subtle one – eye damage. If you’ve ever gone away from a plate of glass and needed to take a little time for the spots in your eyes to go away, you know what I’m talking about. The bright light is annoying, but there is an unseen danger that will do far more damage: UV radiation. The ultraviolet radiation being reflected off the glass can eventually cause severe eye damage and even blindness. Solution – The simplest way to solve both these problems is to do the job in a way so that we aren’t working on windows in direct sunlight. Of course, that may not always be possible, so there are a couple other things we can do if we have to work on glass in direct sun. For your skin, a good sunscreen with a high sun protection factor and UVA and UVB (types of ultraviolet radiation) protection can be helpful. Limiting the amount of exposed skin is also advised, so long-sleeved shirts and pants can help. For eye protection, you should invest in a good set of sunglasses - not just any sunglasses, though. We deal with two issues when working on bright glass – glare and ultraviolet radiation. Polarized lenses take care of the glare but not UV, so the lenses also need an anti-UV coating. Minor or Major While most of the things we talked about here are minor inconveniences, it would be foolhardy for us to ignore the larger dangers. After all, we only get one set of eyes, and cancer of any kind is nothing to take lightly. Take some precautions, carry a few extra supplies for hot weather, and adjust some of your work habits so you can have a safe and profitable season. By Tony Evans A New View Window Cleaning Washington, Iowa
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Foot wear
korkers TuffTrax 3-in-1 Sandal
korkers WorkTrax w/ Push Through Caulks
Medium
IA5300-M
$79.99
Medium
IA51010M
$59.99
Large
IA5300-L
$79.99
Large
IA51010-LG
$59.99
X-Large
IA5300-XL
$79.99
X-Large
IA51010XL
$59.99
korkers TuffTrax 3-in-1 Spiked Rubber Sole
korkers Tool
Medium
IA7020-M
$29.99
Tool
Large
IA7020-L
$29.99
X-Large
IA7020-XL
$29.99
FA8719
$9.99
korkers TuffTrax Soft Foam Accessory korkers TuffTrax 3-in-1 Composite Foam Sole Medium
IA7040-M
$19.99
Large
IA7040-L
$19.99
X-Large
IA7040-XL
$19.99
Medium
IA7010M
$7.99
Large
IA7010L
$7.99
X-Large
IA7010XL
$7.99
Shoe Covers
Booty boots Shoe Covers X-Large XLE5BL $19.97
Booty Boots Shoe Covers Medium ME5FG $19.97
wcr Outdoor Shoe Covers 50 Pack White $22.89
90
Booty Boots Shoe Covers Large LE5RB $19.97
Wcr Indoor Shoe Covers 50 Pack SC-Universal $18.87
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Training Material
Fields Construction Window Cleaning Basics FCWCB $155.97
Fields Tempered Glass Defects TGD1 $88.97
Fields Hard Water Spot Removal HWSR $28.37
Bill Blair wcr Welcome to Professional Window Cleaning WTPWCDVD $31.97
Great catalog! Awesome articles in there too. Thanks WCR!
wcr Advanced Window Cleaning Skills DVD AWCSD $44.97
John Baxter Books How to Clean Windows Like the Pros
BAX01
$16.99
Como Limpiar Ventanas Como Professional
9632
$16.99
Window Cleaning Bidding
BAX03
$22.89
The Window Cleaning Business
BAX04
$23.89
Federal Income Tax
BAX05
$19.89
WCR Manuals/Guides
The & Low-Rise Residential aner Window Cle ok Commercial s Handbo Safety for All
Season
Window Cleaning
2011 All County Window Cleaning Employee Handbook
2011EHB
$299.00
Safety Manual
WCRSM
$99.00
on
Resource Associati
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Ladders / ladder accessories Metallic ladders Available Sizes
Top Aluminum
Center Aluminum
Bottom Aluminum
4'
_
5'
_
6'
X X X
X X X
X X X
_
_
_
_
Call for Pricing
Call for Pricing
7' 8' Price
Call for Pricing
Metallic Ladder Replacement Parts V-Groove Top Section
WC-VG
$19.99
Locking Pins
WC-LP
$16.99
Replacement Shoe
LP-R-25
$12.99
Replacement Yoke
WC-SLY
$17.99
levelok Ladder Levelers LLSTB1AL $112.87
Levelok Quick Connect Ladder Leveler LLSTB2QC $89.87
wcr Ladder Lanyard LADDALAN $13.97
levelok Shoulder Rest SWEL2 $34.97
pivit Ladder Tool pvpiv $99.97
Levelok Open Rung Standout Bracket ST-ORS-3 $39.97
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hook-um dano Ladder Locks HUDLL $64.29
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Business section
w e ! N e w! N ! w e N
Marketing Packets are now available for any new marketing material created for our WCRA members. Each Marketing Packet contains a 8.5" x 11" jumbo card, 4" x 6" postcard, 4.25" x 11" door hanger, 8.5" x 11" color flier, 8.5" x 11" black and white flier and a web ready e-mail template.
All of the small postcards, large postcards, e-mail templates, marketing packets, business forms, fliers, contracts and proposal packets are now only available to our WCRA members.
Check out everything right here: SHOPWINDOWCLEANINGRESOURCE.COM
get it now!
862.266.0677
93
Direct Mail Marketing
Don't forget to download our totally free direct mail manual. Here is a short snippet below of what you'll find in it. It covers eddm, postage, addressing and more!
1Research! 2 Business!
Getting Down to
Deciding who to mail to
My theory has always been the people with the most disposable income, that live in great neighborhoods are those most likely to be consumers of professional cleaning services. This applies to Window Cleaners, Pressure Washers, Gutter Cleaners, Roof Washers, Carpet Cleaners etc..
Using MelissaData.com to figure out specific carrier routes
Melissa Data 1) Navigate to www.melissadata.com 2) On the bottom right corner of the page you’ll see something that looks like this. Click on Free ZIP Code & Address Info. Resources Free ZIP Code & Address Info Free trials & demos Get our newsletters Article library What’s new Postal & industry news Favorite Authors
1) Figure out on a map your official service area. Draw a bog circle around your home base touching out as far as you are willing to travel for a job. 2) Record the town names from within the circle into spreadsheet software. List out all the town names and zip codes into individual cells down the left side. 3) Using the free website: zipskinny.com research the towns in the spread sheets and record each zip codes median household income into the spreadsheet next to the appropriate town. 4) Sort that spread sheet from highest to lowest median income. You now have a list of towns you are willing to service listed out by those with the most disposable income and the least disposable income. 5) We take the top 10% wealthiest from our list and target them directly with focused direct mail campaigns.
3) On the next page, click ZIP Code LookUps 4) Enter a ZIP Code from your research (we used 90210 as an example)
Enter ZIP Code, ZIP+4 Code, City Name, Phone Number or Area Code. 90210 Search
5) Information will come up for that particular zip code
get it now!
Results for ZIP Code 90210 Campaign Contributors Carrier Routes Climate Income Tax Nearest Mailing House Non Profits Public Schools Street Names in ZIP State Type of Zip Code USPS Preferred City Name
California (CA) Standard Map of Zip Code Beverly Hills
Business section
Door Hangers
Fliers Postcards Jumbo Cards E-mail Templates
These are all available to Wcra Members only. You can preview them at: shopwindowcleaningresource.com/print/wcra-member-downloads-1.html
visor __ Super Truck # _____ around: Visual walk
ircle one:
_________C
_Date:_____
__________
__________
name:_____
Day Start/
Day End
Window Cle aning Pro posal
Use a "
and an "X"
for Bad.
2011 Packet
Light Lights: er Brake ___Passeng Brake Light ___Driver er Reverse Light Light ___Passeng Reverse Blinker ___Driver Passenger Blinker ___Back Passenger r ___Front Driver Blinke r ___Back Driver Blinke ___Front am Lowbe ___Driver er Low Beam ___Passeng High Beam ___Driver er High Beam ___Passeng
r: Truck Interio Locked ___Doors Locks ___Door Working ___Doors Window ___Driver er Window ___Passeng Window ___Back of Debris is Clean ___Cab ___Seatbelts mats ___Floor ___Seats kit Aid ___First __ _______ ___G.P.S. Card Expires ___/__ __ __________ s___/___/___ __________ Registration _____ Card Expire Insurance & Observations____ Start Truck _______ End of Day: e____ Mileag ___Brakes ___Heat ___Steering ion ___AC ___Suspens ion Speeds _______ ___Fan ___Transmiss ations:_____ ______ observ ___Wipers Any other _______________ ______ Fluid ___Washer __________ _______________ Light se: _______ ___Dome __________ On/Off "X" Becau _______________ _______ Engine Light? On/Off __________ _______________ _______ Airbag Light? __________ _______________ _______ _______ __________ _______________ _______ __ __________ __________ _______________ __ __________ _______________ _____ _____ __________ 973.827.83 __________ s not on the list: _______________ _______________ www.a 11 llcountywindo Discrepancie_______________ _______________ wcleaning.com __________ _______________ __________
" for Good
r: Truck Exterio ___Hood Bumper ___Front er Side ___Passeng Bumper ___Rear Side ___Driver ___Top Carriage ___Under /Mirrors ___Windows Shut ___Windows Tire ___Spare Debris Clean of d ___Be Rack Tire ___Ladder Passenger ___Back Driver Tire Tire ___Back Passenger ___Front Driver Tire ___Front plates s:___/____ ___License Sticker Expire Inspection
Business forms service contracts proposal packets promo items These are all available to Wcra Members only. You can preview them at: shopwindowcleaningresource.com/print/wcra-member-downloads-1.html SHOPWINDOWCLEANINGRESOURCE.COM
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Business section
Manuals are available online. Check online for the most up to date information.
Printing services are available online and over the phone only. We offer printing services for 8.5" x 11" postcards, 4" x 6" postcards, 4.25" x 11" door hangers and carbon copy printing. We will price match with most printers. Please send any printing quote requests or special order printing requests to stephanie@windowcleaningresource.com.
Responsibid Software Month to Month RBSOFT $79.00
Responsibid Annual License RESOANLI $750.00 *Half off select ResponsiBid programs. Visit For complete details: shopwindowcleaningresource.com/print/wcra-member-downloads-1/discount-programs.html
New Discount programs Discount programs are a new feature for WCRA members. Visit: shopwindowcleaningresource.com/print/wcra-member-downloads-1/discount-programs.html
for a full list of discount programs including some for ResponsiBid!
96
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Why the Wcra? Over $10,000 In value Right when you join! The WCRA is unlike any other window cleaning association. It offers you as a window cleaning business owner the chance to take a second look at the business aspect of your company and the tools to help you make it grow. Whether you're looking to add some employees or increase your marketing efforts the WCRA is there to guide you through this process. It's not all about the over ten thousand dollars in free marketing materials, although that is a great perk, it's about helping you reach that revenue goal you've been striving for and surpass it.
You receive these amazing benefits as a wcra member: Value $1,188+ $1,683+ $990+ $990+ $279+ $2,789+
Pre-tested 8.5 x 11 Postcards Pre-tested 4 x 6 Postcards Pre-tested Commercial Direct Mail Pieces Pre-tested Commercial Proposal Packets Pre-tested Door Hangers Marketing Packets
Value $824+ $250+ $98+ $4,000+ $100+ $395+ $184+
Pre-tested Fliers Pre-tested E-mail Templates Pre-tested Business Forms Free Webinar Training Sessions Free Google Places Guide Free Business Apps Promo Items
PLUS! Free Safety Manual (Downloadable PDF), Free Listing in our Insured Directory, State of the Art Private (ad free) Forum, 5% Off in the Entire WCR Store and now discount programs including $500 off of a GlassRenu System and half off select ResponsiBid programs!
Meet Bob
Bird control / solar panel cleaning TM
Bird B Gone Bird B Gone Stainless Steel Spikes 3" Width
BBG2001-3
$163.00
$206.25
5" Width
BBG2001-5
$171.00
8" Width
BBG2001-8
$195.00
Bird B Gone 3/4" Net 25 x 25
034B25X25
25 x 50
034B25X50
$412.50
50 x 50
034B50X50
$825.00 Bird B Gone Poly carbonate Spikes
Bird B Gone 1 1/8" Net
3" Width
BBG2000-3
$122.50
25 x 25
118B25X25
$178.25
5" Width
BBG2000-5
$122.50
25 x 50
118B25X50
$320.50
7" Width
BBG2000-8
$122.50
50 x 50
118B50X50
$630.97
Hint
Bird B Gone 2" Net 25 x 25
200B25X25
$93.75
25 x 50
200B25X50
$187.50
50 x 50
200B50X50
$375.00
Visit shopwindowcleaningresource. com/add-on-services/bird-control. html to view all of the bird control products we offer.
solar panel cleaning
Mr. LongArm Solar Kit Kit
SOLAR
$269.97
Hint Visit shopwindowcleaningresource.com/add-on-services/ solar-panel-cleaning.html to view all of the solar panel cleaning products we offer. 98
SHOPWINDOWCLEANINGRESOURCE.COM
titan Glass Gleam Solar Quart
GGSQ
$15.57
Gallon
GGSG
$40.47
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Hint
Gutter whitening / cleaning
Visit shopwindowcleaningresource.com/add-on-services/gutters. html to view all of the gutter cleaning and whitening products we offer. gutter whitening demo
xterior Gutter Zap
Rain city tool design Gutter Tools Original
TGS1
$9.57
Red
TGS2
$8.17
Quart Concentrate
XTQT
$17.97
pressure tek Gutter Grenade
Marxoff Gutter Tools MarxOff
marxoff1
$21.97
Replacement Pad
MARXRE
$4.97
Gallon
F131G
$21.97
blind cleaning
Blindmaid Kit 1 with DI-Combo Kit 1
BMK1
$2,268.38
Kit 2
BMK2
$1,878.07
Kit 3
BMK3
$1,678.06
Hint Visit shopwindowcleaningresource.com/add-on-services/blind-cleaning.html to view all of the blind cleaning products we offer.
SHOPWINDOWCLEANINGRESOURCE.COM
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Got Android? Get the New GlassRenu Estimator App.
©2011 GlassRenu, LLC All Rights Reserved. GlassRenu and the GlassRenu logo, are trademarks of the Redd Group, LLC. Portions of this page are reproduced from work created and shared by Google: http://code.google.com/policies.html and used according to terms described in the Creative Commons 3.0 Attribution License: http://creativecommons.org/licenses/by/3.0/.
Fast, accurate glass restoration estimates aren’t just for iPhone users anymore. Available Now.
Free and Easy.
For all you Android Smartphone users out there, we’ve updated our iPhone Estimation Tool application and just released it in an Android version. Now everyone with a smartphone can quickly and accurately estimate their GlassRenu glass restoration work.
The app is free and available through the Android Marketplace (iPhone users will still find their free version through the iTunes store). It’s easy to use and designed to work within any existing company structure, allowing the user to quickly: • photograph the damage • automatically estimate the job • geo-tag the location • email estimates to customers Spend less time securing the job and make more money doing glass restoration (what a concept!).
418 North Buchanan Circle #4, Pacheco, CA 94553 • (888) 769-0001 • www.glassrenu.com facebook.com/GlassRenu
Scratch removal
GlassRenu Contractor Grade System
WCRA Members receive $500 Off on their GlassRenu purchase!!
$2,495.00 Hear what GlassRenu users say about the system: “As window cleaners, my brother and I were consistently noticing scratches on the windows we were cleaning. When we decided to investigate purchasing a scratch removal system we noticed that almost every system claimed it could get the job done, yet offered only before and after pictures, minimal or fuzzy videos and did not offer a guarantee that the product would work. Once I found GlassRenu that changed. The videos clearly showed how the product works, the sales staff was quick to answer questions and they offered a performance guarantee. Within the first month of operation we not only covered the cost of the system, but were getting amazing results every time. The GlassRenu Scratch Removal System does what they say it will, and was a great investment for our company.” D.C Illinois “After getting the GlassRenu System I was up and running within two weeks, and I actually paid for my system with my first job. Now after only a few months I have booked jobs for the next 8 weeks and have to turn down jobs simply because I don’t have the time to service my existing customers and all of the new customers as well. On average I am making $100.00 an hour with little to no overhead!” Jamie Dunjey, True View Glass Restoration. Watch training videos on the GlassRenu system right now: http://bit.ly/A8DXyn SHOPWINDOWCLEANINGRESOURCE.COM
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STAIN Removal Will work on many surfaces from shower doors to windshields to exterior windows!
$299.99 The JFlint Mr. Hardwater Power Tool Kit is the quickest easiest way to get rid of tough to remove hard water stains. Using absolutely no harsh chemicals or acids this kit is designed to easily remove the stains with only the special pads and applicators included. Also it comes with the JFlint Envicoat spray for achieving that perfect seal after the cleaning that will keep your glass protected against further degradation.
Visit: Shopwindowcleaningresource.com Search JFlint to learn more today! 102
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Pressure washing
hint
Visit shopwindowcleaningresource.com/add-on-services/pressure-washing.html to view all of the pressure washing products we offer.
pressure tek Simple Cherry SC10 $32.97
winsol G-Force WGF $38.87
xterior X-Jet Original #9
XJETO9
$167.87
#13
XJETO13
$167.87
xterior X-Jet M5
Curt Kempton
I have taken my supply dollars almost* 100% to WCR just to make sure that I support the videos, the ingenuity for helping me place my orders, and the HIGH level of service that I get here.
#9
XJETM59
$188.97
#13
XJETM513
$188.97
Hydro tek Pressure Washer Pressure Washer
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CD20002V
SHOPWINDOWCLEANINGRESOURCE.COM
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$2,595.27
Are you
a pressure washer? New totally free pressure washing forum New totally awesome pressure washing association
You're not going to want to miss this.
PressureWashingResource.org
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Total 10 Ways to Order 1. Online: Thousands of products available 24 hours a day, 7 days a week. shopwindowcleaningresource.com 2. Over the Phone: Call 862.266.0677 and speak to an experienced in-house window cleaner today! 3. Twitter: Place an order through Twitter! Tweet us: @wcresource 4. Skype: Skype us! Our username is ShopWCR 5. Live Chat: Use the Live Chat feature in our store and forum!
6. By Fax: Fax your order form directly to: 973.827.8312. 7. Our Warehouse: Close by? Stop in to our fully stocked warehouse today at: 3680 State Rt. 94 #2 Hamburg, NJ 07419 8. Facebook: Facebook us! www.facebook.com/windowcleaningresource 9. Send a Text: Text us anytime at: 862.266.0677 10. On your mobile phone: Shop on shopwindowcleaningresource.com right from your phone.
Shipping methods We would be happy to ship your order UPS, Fed Ex or USPS. Please call for details. After all orders are processed we will provide you with a tracking number to track the progress of your package. 106
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Shipping and return policy Shipping methods
How does it ship? By default your order is shipped via UPS ground. If you wish to have your package shipped via Fed Ex, United States Post Office or DHL please contact us and we will set it up for you. 862 - 266 - 0677. You can also choose to receive Next Day Air, Second Day Air or 3 Day Select. When will my Window Cleaning Supplies arrive? All orders received before 2 PM ship the same day. Typically, most of the East Coast receives their shipments the next day, the Midwest in 2 days and parts of Texas and California in about 4 days. You will receive a tracking number as soon as your package ships, so you can pinpoint exactly when it will arrive. Check out how your supplies are packaged! Liquids are packed with extreme care, using our 6 step process shown below to ensure they arrive to you safe and sound.
Standard supply tools are also packed with the same care. Just enough paper to ensure everything arrives in perfect condition.
Return policy No Fuss 30 Day Return Guarantee If for any reason you're not happy with your new Window Cleaning Supplies, you are welcome to return them FREE of charge for a no fuss full refund. You may return most new, unopened items sold and fulfilled by Window Cleaning Resource .com within 30 days of delivery for a full refund. We'll also happily pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging in an unused condition. Simply Contact Us for a Return Authorization # Then ship the product back to: 3680 State Route 94 #2 Hamburg NJ 07419 within 30 days of delivery for a full refund. Please include your contact info and RA # inside the package so we can process your refund.
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