WCBO Issue #10

#

46

Top 10 Ways to Beat the Summer Slowdown

82

17

Massive Action

Bidding with Bing

Marketing

Behind the Squeegee

82

24

Tech

Branding

50

39

in This issue

Web

36

27

Finance

Safety

46

48 Add-ons

102

17. Massive Action 24. Behind the Squeegee 27. Would You Like Fries With That?

36. Guide to Email Marketing 02

Sales

Staff

17

39. Branding 46. The Summer Slowdown 48. Water Fed Pole Safety

SHOPWINDOWCLEANINGRESOURCE.COM

50. Telescopic vs. Modular 82. Bidding with Bing 102. Roof Cleaning

862.266.0677

Squeegee handles, squeegee channels, squeegee rubber, t-bars, strip washer sleeves, specialty squeegees, scrapers and blades, starter kits, extension poles, buckets and accessories, holsters and belts, brushes, towels, sponges, scrim, steel wool and bronze wool.

Glass cleaners and slips, stain removers, glass sealants, screen cleaners and sealers, awning cleaners and sealers.

Water fed poles, water fed pole brushes, parts and fittings, pumps, hose, reels, replacement filters, TDS meters, DI tanks, resin and pure water systems.

I think we're giving up on this.

Training material, safety, apparel, ladders and ladder accessories.

Insanely awesome business building tools designed to accelerate the growth of your window cleaning business.

Bird control, solar panel cleaning, gutter cleaning and whitening, blind cleaning and scratch removal.

Pressure washing chemicals, wands and pressure washing machines.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

03

Making the most Out of your publication Hidden videos Make the most out of your publication by scanning the QR Codes found throughout the magazine and catalog. These will reveal hidden content right to your phone to enhance your reading experience.

Roger Lapham

I love WCR. They always hook it up, all my equipment arrives in a timely manner and just for fun they throw in an item for me to try out. They're the best (nacho libre accent).

Not sure what QR scanner to download?

WCR reviews

Visit the Android / iPhone store and find out which free application is right for you. Will work with any standard QR Code scanner including Scanlife!

Be on the lookout for this green and white box scattered throughout the catalog. Here you'll find reviews from actual WCR customers just like you!

View all of our reviews at: shopwindowcleaningresource.com/testimonials

Hot products!

Hot

Look for this indicator throughout the catalog for hot (best selling) products this year.

Reward Points

Free with the wcra

Look for the Rewards Points symbol throughout the catalog for products you can earn points on!

Look for the WCRA logo next to items that are totally free to WCRA members. Don't forget to check out the full benefits list on pages 96 -97 and find out why you should become a member today!

Magazine Pages Catalog Pages All of the catalog pages are marked by a colored bar across the top of the page.

This indicates the section of the catalog you're in.

04

SHOPWINDOWCLEANINGRESOURCE.COM

All of the magazine pages are marked by a striped blue bar along the right side of the publication. You can easily thumb through and find your favorite articles later!

862.266.0677

Take advantage of our rewards points program Rewards

1

It's Easy!

Add a Product Review $ And get

Every purchase, review or registration gets you cash deposited into your account. Money that can be spent on your purchases at the Shop WCR Store. Buy a product, write a review, order a catalog and get cash in your account!

How it works?

All registered customers receive money after activity in the window cleaning supplies store.

Every action adds funds to your balance. You can spend this money to buy anything you like from the store.

.00

The reward structure looks like this: Activity

Reward

For Every $100 Spent

$1

Review a Product (limit 1 per day)

$1

Register at Shop WCR

$2

Like Our Facebook Fan Page

$3

Join the WCRA

$10

Store Win $50Credit

Are you a photographer?

Some of the pictures you see are taken right from our customers. Submit your pictures today to Stephanie@windowcleaningresource. com. Please use the subject line Photo Contest when sending pictures.

If we choose one of your pictures to be used in an issue you'll receive $50 in store credit!

Or a Writer?

We’re always looking for new articles for upcoming issues of Window Cleaning Business Owner Magazine. Remember, all of our contributors are real life professional window cleaners just like you!

Please contact Chris to find out how you can become involved. chris@windowcleaningresource.com.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

05

HANDLES I CHANNELS ettore Super Channel

Ettore Contour Pro+ Super Channel Handle 1012 $25.89

Ettore Stainless Steel w/ Quick Release Super Channel Handle 13930 $9.29

Ettore Contour Pro+ Handle 1011 $25.79

Ettore Pro+ Super System Super Channel Handle 13851 $13.57

Ettore Pro+ Super System Squeegee Handle 1348 $12.67

11020

$10.87

24"

11030

$12.99

30"

11040

$16.29

36"

11050

$18.77

ettore Brass Channel

See page 54 for sales!

Ettore ProGrip Comfort Quick Release 2610 $9.89

18"

Ettore Master Brass Handle 1324 $7.17 Ettore Quick Release Brass Handle 1339 $11.29

6"

1119

$4.89

8"

11233

$5.77

10"

11277

$6.69

12"

11311

$7.57

14"

1135

$8.49

16"

1140

$8.97

18"

1144

$9.67

20"

1148

$10.17

22"

1152

$11.19

ettore Stainless Channel Ettore Stainless Steel Handle ESTSTH $5.09 Ettore Quick Release Stainless Steel Handle 1343 $8.67

Ettore Aluminum Handle 1335 $4.17

Ettore Ledge-Eze Handle 1355 $9.09

Ettore Pro+ Quick Release Handle EP2020 $9.39

8"

1161

$4.89

10"

1165

$5.39

12"

1169

$5.79

14"

1173s

$6.29

16"

1177

$7.17

18"

1181

$7.39

20"

1184

$8.27

22"

1188

$8.47

ettore Aluminum Channel

Ettore Backflip Handle Ettore Super System 0 Degree Handle EZDSS $13.57 5362 $5.49 06 SHOPWINDOWCLEANINGRESOURCE.COM

12"

1912

$6.29

14"

1914

$7.19

16"

1916

$7.89

18"

19188

$9.17

862.266.0677

HANDLES I CHANNELS

unger Stainless Steel Channel

See page 55 for sales!

Unger ErgoTec Handle ETG00 $11.59 Unger ErgoTec Handle XL EXT00 $12.77

Unger Brass Squeegee Handle UNBRH $7.27 Unger Golden Pro Brass Squeegee Handle GP000 $10.97

6"

NE150

$5.09

10"

NE250

$6.47

12"

NE300

$6.97

14"

NE350

$7.67

16"

NE400

$7.97

18"

NE450

$8.49

22"

NE550

$9.87

unger Brass Channel 6"

GC150

$4.97

10"

GC250

$6.67

12"

GC300

$7.27

14"

GC350

$8.29

16"

GC400

$8.87

18"

GC450

$9.57

22"

GC550

$11.09

Unger Pro Squeegee Handle PR000 $9.99 unger Ninja Channel

unger ErgoTec SwivelLoc Handle 30 Degree LS000 $17.69 unger ErgoTec SwivelLoc Handle 0 Degree LA000 $17.69

Unger ErgoTec Ninja Handle EN000 $20.99

8"

AC200

$7.37

10"

AC250

$8.17

12"

AC300

$9.07

14"

AC350

$9.77

16"

AC400

$10.77

18"

AC450

$11.67

20"

AC500

$13.17

22"

AC550

$13.87

24"

AC600

$14.87

26"

AC650

$16.37

30"

AC750

$18.27

36"

AC920

$21.37

42"

RT990

$24.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

07

HANDLES I CHANNELS

pulex Technolite Channel 10"

PXPP0158

$2.89

14"

PSPP0160

$3.87

18"

PXPP0161

$4.89

pulex Technolite Handle PXPU0078 $9.27

pulex Brass Channel Size: 6" PUBRASS6 $4.27

Pulex Brass Handle PUBRASSH $6.27

Pulex Alumax Handle T75000 $10.67

Pulex Stainless Steel Handle with Rubber Grip PUSTRG $6.59

pulex Alumax Channel 16�

PXT75016 $8.87

18"

PXT75018 $9.87

20"

PXT75020 $10.07

22"

PXT5522

24"

PXT76024 $11.39

28"

PXT77028 $12.87

30"

PXT77530 $14.37

32"

PXT78032 $14.67

36"

PXT78036 $15.97

$10.97

pulex Stainless Steel Channel Size: 6" PUST06 $3.47

pulex Aluminum Channel 8" pulex Stutzy Squeegee Handle T00610 $14.79 Pulex Stutzy Swivel Squeegee Handle PXTY000000 $16.57

08

PXS23020

$2.77

10"

PXS23025

$3.17

12"

PSW23030

$4.17

14"

PXS23035

$4.57

16"

PXS23040

$4.97

18"

PXS23045

$5.07

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Simply Perfect!

The Rubber is the Key For the last 30 years, Pulex has crafted its rubber from only pure

HighRise™ Automated Cleaning System High productivity and safety. The HighRise™ takes over where the Ultra Pure leaves off.

HighRise™

natural rubber from just one single geographic area. The result is a perfect blade, every time!

With 11 different handles in brass, stainless steel, aluminum or plastic, you will no doubt find the one that feels just right. And to make it even better, Pulex products are all interchangeable with the tools you use today.

Ultra Pure We are the leader in Pure Water Cleaning Systems. We have the most complete line of Pure Water Systems and water fed poles to fit any application. Check out the new Hydro Tube™ Pure Water System (Patent Pending). Simple to use, easy on the budget!

Introducing the NEW Screen Washer There is no faster way to clean a screen. This incredible tool can clean both sides of a screen at once.

Call Today For More Information!

1.800.486.2775 • www.ipceagle.com

The Pickle Wide Body Channel The new window cleaners' choice.

It's cooler because we painted it green!

SLayer Channel 8”

SLAYER8

$7.87

12"

SLAYER12

$9.19

20"

SLAYER20

$12.97

22"

SLAYER22

$13.59

24"

SLAYER24

$14.57

26"

SLAYER26

$17.07

30"

SLAYER30

$19.27

36"

SLAYER36

$21.77

Hold your Slayer rubber in tight without those silly end clips!

PICKLE Channel 5”

PICKLE5

$7.87

6"

PICKLE6

$7.97

8"

PICKLE8

$9.27

12"

PICKLE12

$11.07

14"

PICKLE14

$11.97

16"

PICKLE16

$12.87

18"

PICKLE18

$13.79

20"

PICKLE20

$14.67

innoclear Channel Guard CGINN $8.57

HANDLES I CHANNELS Complete squeegees are available online!

Angled to reach deep set sills

STECCONE Feather-Weight Handle A101 $6.09

steccone Feather-Weight Aluminum Channel 6�

CA106

$4.67

8"

CA108

$5.09

10"

CA110

$5.97

12"

CA112

$6.59

14"

A114

$7.17

16"

A116

$7.69

LEdger Handle LEDGSW

$36.89

18"

A118

$7.99

Swivel

20"

A120

$8.49

7"

LEDG7

$24.89

22"

CA122

$9.47

9"

LEDG9

$26.89

24"

CA124

$10.07

16"

LEDG16

$33.17

22"

LEDG22

$38.19

Jim Haas

I placed an order from John Lee today and I wanted to let you know about it. John took the time to really talk to me about what I was doing with window cleaning.

He was awesome. I know John has his own business but it was awesome to tap into his 30 years of window cleaning experience and to a guy that is still out in the field. Thanks for everything.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

11

squeegee Rubber ettore Soren Rubber 12 Pack

Ettore Brass Clips (12 Pack) 1253 $2.27

14”

1497

$30.57

18"

1503

$33.57

22"

1509

$49.57

24"

1512

$55.57

Ettore Master Rubber 12 Pack

30"

1518

$66.57

6”

1397

$15.07

36"

1521

$73.57

8"

1402

$16.97

10"

1407

$20.07

Ettore Master Rubber Gross

12"

1412

$24.07

10”

1408

$220.07

1413

$240.57

14"

1417

$26.87

12"

16"

1422

$27.17

14"

1418

$278.67

18"

1427

$27.99

16"

1423

$285.99

20"

1432

$33.57

18"

1428

$289.99

1433

$357.87

22"

1438

$35.37

20"

24"

4988

$39.99

22"

1439

$378.67

30"

4989

$51.97

24"

49880

$435.07

36"

1443

$57.77

30"

49890

$537.99

36"

1444

$599.97

pulex Rubber Pulex Hard Rubber 12 Pack

Pulex Soft Rubber 12 Pack

12”

PHR12

$17.47

10”

14”

PUHD14

$18.87

12”

PUST12

$17.97

18”

PXT04500

$23.07

14”

1131

$19.07

36"

PXT09200

$41.47

18"

1132

$22.87

24"

PXT72460

$31.39

36"

PXT73692

$43.87

PXT71025

steccone Rubber steccone Original Rubber 12 Pack Size: 6" RO06 $12.79 Size: 36" RO36 $46.79

12

steccone Soft Rubber 12 Pack Size: 8" RS08 $14.79 steccone Hard Rubber 12 Pack Size: 6" RH06 $12.69

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

$16.07

SQUEEGEE rubber Unger Plastic Clips and Case PCLIP $3.57

Unger ErgoTec Soft Rubber Gross 10”

RG250

$220.37

12"

RG300

$240.87

14"

RG350

$275.87

16"

RG400

$280.57

18"

RG450

$295.57

20"

RG500

$355.97

22"

RG550

$385.89

24"

RG600

$419.77

30"

RG750

$529.99

36"

RT920

$579.87

Unger ErgoTec Soft Rubber 12 Pack 6”

RT150

$13.47

8”

RT200

$15.39

10”

RT250

$18.97

12"

RT300

$20.97

14"

RT350

$24.77

16"

RT400

$25.27

18"

RT450

$26.47

Unger ErgoTec Hard Rubber 12 Pack

20"

RT500

$30.27

10”

RT25H

$19.47

22"

RT550

$33.97

14"

RT35H

$26.67

24"

RT600

$37.77

16"

RT40H

$27.27

30"

RT750

$46.97

$56.47

36"

RT920

$51.87

36"

RT92H

wagtail rubber Wagtail Rubber Size: 3 Meter Roll WAGSR3M $20.89 Size: 18" (12 Pack) WAGSR18 $31.89

Lfi

lfi rubber pickle Pack PICKLEPK $134.97

Slayer/Pickle Rubber Size: 18" (12 Pack) SK1812 $25.07

Ronan Multi-Cut Rubber Cutter 301 $21.09

Ronan Multi-Cut Replacement Blades 30178 $6.69

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

13

Rubber accessories / T-bars / Sleeves New! Unger Ninja T-bars and Sleeves!

Extra scrubbing power on both sleeve ends!

Available in 10" 14" 18" 22" and 30"!!!

Call for Pricing Ettore t-bars ProGrip T-Bar Taper T-Bar 10"

1957

$5.57

14"

1959

$5.87

18"

1961

$6.37

22"

1963

$6.87

10"

4010

$6.17

14"

4014

$7.07

18"

4018

$7.67

Pro+ Super System T-Bar

Pro+ Fixed T-Bar

10"

1610

$9.69

14"

1614

$11.27

10"

4310

$5.79

18"

1618

$12.09

18"

4318

$6.87

22"

1622

$13.79

Ettore Strip washer Sleeves Golden Glove Sleeve

Porcupine Sleeve

10"

51010

$7.67

14"

58014

$9.59

14"

51014

$9.07

18"

58018

$11.69

18"

51018

$10.89

22"

58022

$12.67

22"

51022

$12.07 Pro+ Microfiber Sleeve

Dura Sleeve

14

10"

40010

$12.07

14"

1880

$9.69

14"

40014

$13.09

18"

1883

$11.67

18"

40022

$15.07

22"

1886

$12.69

22"

400222

$17.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

T-bars / Sleeves

SwivelStrip T-Bar

ErgoTec T-Bar

3 Piece T-Bar

14"

SV350

$14.27

10"

EH250

$7.87

14"

2142

$6.87

18"

SV450

$15.47

14"

EH350

$8.67

18"

2182

$7.47

18"

EH450

$9.37

unger strip washer sleeves MonsoonPlus Sleeve

Original Sleeve

10"

MS250

$12.99

10"

WS25U

$8.89

14"

MS350

$15.09

14"

WS35U

$10.97

18"

MS450

$16.99

18"

WS45U

$12.79

22"

MS550

$19.97

22"

WS55U

$14.67

14"

RS350

$14.17

10"

NS250

$13.47

18"

RS450

$16.27

14"

NS350

$15.77

18"

NS450

$17.87

22"

NS550

$20.19

The Pad Sleeve

MicroStrip Washer Sleeve

pulex t-bars Swivel T-Bar

Pulex T-Bar 10"

PXV41025

$10.47

14"

PXV41435

$11.47

18"

PXV41845

$12.67

22"

PXV42255

$14.57

Aluminum T-Bar 10"

1112

$6.07

14"

PXV51435

$6.57

18"

1113

$7.17

22"

PXV52255

$8.87

SHOPWINDOWCLEANINGRESOURCE.COM

6"

PXT71026

$8.09

10"

V30725

$9.07

14"

PXV1435

$10.39

18"

PXV71845

$11.29

22"

PXV72255

$12.89

Plastic T-Bar 10"

PXV51025

$4.49

14"

PXV61435

$4.97

18"

PXV61845

$5.37

22"

PXV62255

$5.77

862.266.0677

15

t-bars / sleeves Pulex Technolite T-Bar

Microfiber Sleeve

10"

VECO0235

$5.07

14"

VECO0236

$5.57

18"

VECO0237

$6.07

MicroTiger Sleeve

6"

PXV06

$5.87

10"

1117

$6.97

14"

PXV94335

$7.87

18"

PXV94345

$9.17

22"

PXV94355

$10.57

10"

1114

$7.69

14"

PXV95135

$9.69

Abrasive Sleeve

18"

1115

$11.07

10"

PXV91025

$7.87

22"

1116

$12.89

14"

PXV91435

$8.37

18"

PXV91845

$10.09

22"

PXV92255

$11.47

FT 12 Cotton Sleeve 6"

PXVFT06

$5.87

10"

PXV85025

$6.89

14"

PXV85035

$7.79

18"

PXV85045

$9.29

22"

PXV85055

$10.77

wagtail t-bars

slayer t-bars Wagtail Mop T-Bar Slayer All Plastic Red T-Bar 18"

PXV69045

14"

WAGMM14

$24.17

18"

WAGM18

$27.77

$5.37

wiljer sleeves

Mop Sleeve

Blue Devil Outer Cover 6"

603706

$5.07

10"

603710

$5.17

14"

603714

$5.87

18"

603718

$7.09

14"

WAGMS14

$12.47

18"

WAGMS18

$13.87

Whirlwind Pad 14"

WAGPAD14

$12.47

18"

WAGPAD18

$13.77

White Shark Sleeve 6" 16

3019

$5.49

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Massive Action = Results

Some of you reading this article may interpret it as containing only a motivational message, but no - this article is a call for action.

I'm a firm believer that a person's ultimate success in business depends on what happens in the first thirty days of his or her business. Just like a house, every business needs a strong foundation to build on. By hustling the first thirty days of your business, that foundation can be put in place because: • Your belief in the window cleaning business will strengthen (seeing is believing, right?) • Seeing strong activity early on in your business creates continued motivation and excitement. • Positive intense action will translate into more customers and more dollars, which of course leads us back to one and two.

On the other side of the coin, if you plod along slowly doing a little something here and a little something there, the opposite occurs where you may lose the initial interest or excite-

ment you felt when first getting into this wonderful business. I've seen it happen, and I don't want it to happen to you!

If you've been in the window washing business a few months or a few years, and the first thirty days of your business have passed you by, it's not too late. Just pretend that the thirty days starts tomorrow. Or maybe you prefer to start on the 1st day of the upcoming month. Either way, just start!

The kind of action I'm talking about doesn't consist of sitting in front of the computer reinventing "stuff," pushing papers around, talking to a few people about the business, or distributing a few flyers around town. I'm talking serious, pedal to the metal, taking the bull by the horns, and preaching the window washing gospel prospecting for thirty days that'll provide an immediate boost to your business.

Now, this doesn't mean at the end of thirty days we can all retire to our sofas and crack open a beer and watch our prospects and customers beat a path to our door. We still have to continue to market, work the referrals, etc. What this thirty-day period does though is crank up the fire fast and

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

300 flyers a day... make people take notice. Once it's hot, then all you have to do is fan the flame.

Let me put this into perspective for you by talking about the importance of "seeing the numbers" or "playing the numbers game," and how it directly relates to the number of window washing jobs you get or don't get.

A quick definition: when I'm talking numbers, I'm referring to the people/prospects to whom you market your business.

Business, marketing, and sales are all about numbers. See enough numbers and your business thrives.

Don't see enough numbers and your business suffers. Elementary stuff for sure, but now we're going to apply it in the real world.

But first, let me emphasize that it takes a certain kind of person to pay for a professional to wash their windows, so you have to see more "numbers" than, let's say, a carpet cleaning business or maybe a landscaper would. In other words, not everyone is our prospect, so we need to see a lot of numbers/prospects.

And here's how we do that...

18

Let's use the marketing tech-

4 days a week for 4 weeks... nique of flyers because it's probably the lowest cost form of marketing available.

If you put out 300 flyers a day, 4 days a week every week for 4 weeks, that is 4,800 flyers. Using the average of a 1% return, 48 people will contact you. Out of those 48 people, let's stay really, really, really conservative and say only 60% of those 48 prospects end up turning into customers. That's 29 jobs you just captured in 30 days!

Now I know there are people out there right now saying "I can't possibly do that. I work full-time," or "I just simply don't have the time to do those kind of numbers."

My answer to that is to have someone do it for you.

It would be the best investment you would ever make. Think about it for a second. You invest $50 to $75 bucks a week in flyer distribution for 4 weeks and get 29 jobs. Again remaining conservative, let's use a low average per residential job of $150 per house. That's $4,350 for a $300 investment!

Not too bad, wouldn't you say? Try and get that from the stock market. I'd like to stress once again that I'm remaining conservative. If you can

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Appointments Customer mobile

Decline

Answer

48 phone calls... only turn 60% of your prospects into customers when you are proactively marketing to them (ie: flyers), then you're doing something wrong. You should be able to convert at least 70% to 80% or more into customers.

I'm also not talking about the number of referrals you're going to receive from the above 29 customers you just acquired, plus the fact that you'll be going back in a few months for a repeat performance.

If there's no-way, no-how you can invest any money or spend 4 days a week distributing 300 flyers a day, then how about 200 flyers every day, 3 days a week every week for 4 weeks? You'll have 2,400 flyers turn into 24 interested prospects which turn into 14 window washing jobs.

Then, you can take some money you have just made from these jobs and pay someone to assist in flyer distribution so that you can boost your numbers.

This works! How do I know?

Because that's exactly what I did.

When I first started in the insurance industry selling AFLAC supplemental insurance, I made straight com-

29 new jobs in just 30 days! mission. In other words, if you don't sell, you don't eat. So I bought a mailing list of business names/addresses and visited every single business in my town within the first thirty days. Each night I'd prepare and personalize information for each business I was seeing the next day.

Then I'd drop it off with a quick hello and let them know I'd be following up in a few days. Then I'd move on to the next. That's some serious exposure only good things can come from that.

After awhile, the sales manager was asking me to make presentations to the sales force to explain why I was able to sell so much insurance. I think everyone in the audience expected some sort of magic bullet or some "secret� – no, just a non-stop whirlwind of activity during the first thirty days.

And once I hopped on board the window cleaning freight train, this whirlwind consisted of not just flyers, but mailing out lots and lots of postcards. A constant barrage of postcards within the first thirty days created an incredible foundation to build on.

Use whatever marketing method appeals to you (and what your finances dictate), but take strong action "early and often."

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

3 9 1 4 5 3 9 8 9 5 6 4 2 1 It's all 84 77 5497about8559the293numbers!

8 1 7 3 4 4 2 8 9 193 567 56

I don't care how you slice and dice it, but if you work the numbers, the numbers will work for you, each and every single time.

But the numbers will not work in your favor if you see "few numbers." If you distribute 100 flyers one day every 3rd week, it won't work.

Sure, it would work if you're in the pizza business distributing pizza coupons, but we're talking about the window cleaning business. You may receive a customer or two, but this whole article today is dealing with massive action by seeing serious numbers, not getting one or two customers.

So, are you working on your foundation? I can promise you that if you do, when the dust has settled and the smoke has cleared, you will be well on your way to running a successful window cleaning business with more customers, more jobs, and more income.

As a closing note, thirty days is my general rule of thumb because that is what worked for me, but pick whatever time period works for you. You might be even more ambitious. Heck, just imagine what kind of business you can create with a strong sixty or ninety

20

days of non-stop, aggressive, push-push activity.

I realize that some folks are only interested in doing one house a week to supplement their retirement income or maybe they love their employer so they're staying there and just cleaning a few windows here and there for play money. And that’s fine. There are lots of different goals, desires, needs, and wants out there. But this article is geared more towards the person who wants to build a substantial window cleaning business, and my research has shown that that's the majority of you out there!

Steve Wright is the developer of The Customer Factor which is a software program built from the ground up for window cleaners and other service businesses.

Features include follow up, calendars, scheduling, reports, emailing (you can email anything from within The Customer Factor), invoicing, payment reminders, callbacks, and more - and it's all automated! Contact Steve at 256-546-2446 or visit www.thecustomerfactor.com for more information.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

specialty squeegees

Backflip 10"

41101

$27.47

14"

71140

$30.87

18"

71180

$34.17

Handle

5362

$5.49

Unger specialty squeegees

Visa Versa 10"

VP250

$29.99

14"

VP350

$33.47

18"

VP450

$36.97

Wagtail specialty squeegees

Whirlwind

Swoop

14"

WW14

$33.97

14"

WAGS1

$33.97

18"

WW18

$36.97

18"

WAGS2

$34.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

21

scrapers / blades

ettore Champion Scraper Size: 5" 46312 $12.29

ettore Champion Scraper Replacement Blades Size: 5" 46322 $14.07

ettore Scrapemaster Scraper Size: 4" 1995 $7.89

ettore Scrapemaster Replacement Blades Size: 4" 1999 $7.89

ettore Heavy Duty Super Scraper Size: 4" 1993 $13.49 Size: 6" 1992 $14.89

ettore Heavy Duty Super Scraper Blades Size: 4" 20291 $6.79 Size: 6" 2031 $9.99

See page 54 for sales!

ettore Pro+ Scraper Original Size: 6" 1044 $9.69

ettore 6" Replacement Blades Type: Stainless Steel 1045 $10.07 Type: Steel 1043 $17.89

pulex Scrapers

Pulex Technolite Scraper

22

SHOPWINDOWCLEANINGRESOURCE.COM

RASC0042

862.266.0677

$8.49

scrapers / blades

Unger ErgoTec Glass Scraper Size: 4" EG100 $11.27 Size: 6" EG150 $14.09

Unger ProTrim Scraper TX100 $7.89

Unger ErgoTec Glass Scraper Blades Size: 4" TR100 $10.69 Size: 6" TR150 $15.69

Unger Scraper 4" SH00C $14.97

Unger Maxi Scraper STMAX $5.37

Unger Replacement Blades Carbon Steel Size: 4" RB10C $7.97

Unger Safety Scraper SR500 $2.59

Unger Mini Scraper STMIN $1.89

Unger 1.5" Replacement Blades SRB30 $18.97

Wagtail scrapers wagtail Wet Pivoting Scraper WWPS01 $22.59 Ettore Scrapemaster Replacement Blades 4" fit the Wagtail scraper.

Triumph

Shop Now!

Triumph scrapers and blades are available for purchase online.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

23

How long have you been in the biz?

12 years When did you start window cleaning?

I dabbled, learned the ropes in 1999, but set up my company High Shine Ltd. in 2000.

How did you learn to clean windows?

I was asked by my friend to consider window cleaning after I got bored at a print sales job. We hooked up with another friend and offered to work for free in order

24

to learn the ropes. I am sure we were more in his way than anything else. While starting out with my school friend I decided to work for another window cleaner to fill some days. He was offering a job in the paper and I stretched the truth about the amount of experience I had. He quickly showed me the right way to do it.

Do you still clean glass?

Yes, around three days per week Are you a squeegee man or a WFP man?

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

"I stretched the truth about the amount of experience I had."

I am both. I still own my very first squeegee blade, a classic brass Ettore. It’s on my desk now, and reminds me every day of how I started with just £40 in my pocket. I just received my Reach-iT Mini and Reach-iT Pro in the post the other day. I’m looking forward to using them for some work.

Do you work alone?

No, I have twenty-eight employees, four of whom are dedicated window cleaners.

How do you market?

For residential I am using some US techniques that we don't see over here, such as door hangers. So, leaflets and doorknocking. On the commercial side we do telesales.

Are you a pen-pusher or do you prefer the tools?

Tools all the way!

How did you get into office cleaning?

I wanted to duplicate my efforts in terms of earnings and thought about office cleaning. I got my first opportunity to quote on an office cleaning contract through a residential customer. I was pretending I was writing stuff down as I was showed around the building, but truly didn’t have a clue. I cheated and got them to tell me how much

they were paying. I then reverse-engineered the cost and learned that way.

Crap hours, huh?

Yeah, it was. Window cleaning all day, then at night, checking on staff, taking stock, and carrying out cleaning inspections by night or early morning.

So do you find window cleaning more profitable than office cleaning?

Absolutely. Don’t get me wrong, if you set your office contracts up right, you can earn a steady income.

So, Lee – why a window cleaning magazine? How did you come up with the idea?

We all have a bucket list, right? Writing a book was on mine. After a few failed attempts at that, including a fictional book involving a window cleaner, I decided to try something else. For ages I had been looking for a magazine on window cleaning that would offer advice, news, and real-life reviews. I am passionate about growing my window cleaning business and I wanted a publication that conveyed and encouraged that. But I couldn’t find one, so that’s when I decided to make one myself.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

How much time a month do you expend on making it?

Probably about forty hours per issue. I have never really kept track, to be fair, and I’m sure it’s more. When you enjoy something, you don’t clock-watch.

Do you stop window cleaners in the street and promote your magazine?

All the time!

Ever have plans on putting the magazine into print?

Printing it would multiply the cost by about ten times, so for now, it will stay online. Not only that, but online has the advantages of adding links, videos, and other cool stuff that I wouldn’t be able to do in print.

Who do you have working in the background?

Mike Henderson puts the show together; he is the best!

Did you just wing it or did you have big plans from the beginning?

If I was going to do a magazine, I was always going to put 100% into it. The amount of visitors we’ve attracted to our website after only three issues released proves to myself that I was right. This magazine was needed. In terms of the content, the plan was always to have it be molded by its readers as the magazine progressed.

We are also collecting some real quality columnists who have a passion for the industry just as I do. We also have new columnists joining us, who we will be revealing soon. The readers are going to go nuts about them.

How do you relate to both English and American readers for the magazine?

Window cleaning is the same job worldwide; the only differences are that the phrases and the tools might look slightly different.

Any chance of making it a monthly piece?

I would like to make it a bi-monthly issue.

At the moment, I am busy building up and expanding my own window-cleaning

26

business. Quarterly is fitting in okay with everything at the moment.

I hear you are going to start selling window-cleaning tools soon?

Yes, it’s in the cards. We are looking at an online store business idea, but it has to have similar ethics to the idea around the Window Cleaning Magazine.

Anything else in the pipeline?

We have more ideas for web based window cleaning related sites. We are hoping to work with Chris and Alex of WCR a little more. The internet is an amazing place.

What was the last book you read?

The Life of Lee, by Lee Evans. I am in the middle of it.

In ten years, you will be: A good reporter and an ambassador for my industry.

Interviewed By Karl Robinson Robinson Solutions BlogSpot The best source for window cleaning news from around the world! robinson-solutions.blogspot.com

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Would you like fries with that?!

We've all heard this before. "Would you like fries with that?" We've heard this phrase mocked on TV, movies, and commercials. But did you ever realize that this is one of the most powerful, moneymaking one-liners ever imagined? This epic yet cheesy line can bring you a definite increase in profits. Up-selling is one of the most inexpensive ways to increase income! Think about it - your client has already booked his or her job, and you already have them for one of your services. It costs you a whopping zero dollars to ask them one more question. "Would you like fries with that" Imagine if every customer you have received a house wash before their window cleaning. What about adding a gutter cleaning because they saved a few bucks by combining the services? Did you know this client of yours has some scratched glass but she didn't know you could help her?

What kind of income are you missing out on by not saying "would you like fries with that?"

We all offer add-ons like house-washing, guttercleaning, roof-washing, gutter-whitening, or scratch removal. Why aren't all of your clients using more than one of your services? Is it because they don't want the other services? They don't know you offer them? Or in the case of a burger joint asking you if you want fries, they just need to be reminded?

Try an experiment...This week when anyone calls and books an appointment, try to up-sell every one. Try something like this: " Well, great, we have you booked on the 5th for your window cleaning, and with this cleaning you

can save $100 off a house wash by combining services. It's normally $299, but we can add the house wash for $199."

If they say that they aren't interested, no harm no foul, because the window cleaning is still booked. But if you do upsell then you're going to increase the amount of money you make. What if 1 out of 10 say "yeah, let's go ahead with that?" How about 5 out of 10? That would be a serious revenue increase.

Even if the only thing that happens is that they now know you offer that service, you have done something.

Up-selling is the most inexpensive and effective ways of increasing your income - it's just that simple. You are not spending a dime to get this revenue booster, just a moment of your time.

Adding new money to every stop and getting the most from each client is a great idea, huh? Then go and do it, and make it a habit to always up-sell all of your services. Up-selling is the quickest and cheapest way to increase income, period. Why are you still reading this?

GO UP-SELL!

Josh Cronin Reach -iT Water Fed Poles 262-320-7704

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Extension poles / Parts See page 54 for sales!

2 Section Poles 4' 2 Section

42104

$19.97

8' 2 Section

421080

$28.39

12' 2 Section

42112

$37.27

3 Section Poles 9' 3 Section

1680

$38.17

15' 3 Section

1688

$51.37

18' 3 Section

1692

$58.57

24' 3 Section

1695

$73.87

27' 3 Section

1699

$79.97

Replacement Grip

Cone and Clamp Assemblies

2 Section

1704

$3.27

Small

1708

$5.89

3 Section

1706

$3.27

Large

1710

$6.87

Ettore Cleaning Clamp Kit 48200 $30.97 Ettore Pro+ Pole Tip 1700 $3.87

Ettore Webster with Pole 31000 $8.17 Ettore Standard Angle Adaptor 45003 $6.27

Isaac Russell

The staff at WCR is outstanding!

They are experts in the field and always make things right. Good products, good service!

Ettore Universal Angle Adaptor 45006 $14.37

28

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Extension poles / parts OptiLoc Poles 4' 2 Section

See page 55 for sales!

EZ120

$25.67

8' 2 Section

EX250

$37.27

10' 2 Section

EZ300

$41.97

12' 2 Section

EX370

$46.87

13' 2 Section

EZ400

$49.87

16' 2 Section

EZ500

$57.27

20' 2 Section

EZ600

$63.97

6' 3 Section

ED180

$37.77

12' 3 Section

ED370

$57.97

14' 3 Section

ED450

$64.97

18' 3 Section

ED550

$76.97

20' 3 Section

ED600

$79.97

24' 3 Section

ED750

$92.97

30' 3 Section

ED900

$106.97

OS210

$24.67

Unger ErgoTec Locking Cone NCAN0 $4.99 Unger Universal Adaptor PBR00 $16.89 Unger Cranked Joint Angle Adaptor Style: Zinc CJA00 $17.77 Style: Plastic CJN00 $14.57 Unger Fixi-Clamp FIXI0 $30.67

Unger Sticky Fingers Bulb Changer BS010 $16.47

Unger Bebbe BEBE0 $15.47

UniTec Poles 6.5' 2 Section 10' 2 Section

OS250

$30.97

13' 2 Section

OS260

$38.67

Unger Flood Sucker Bulb Changer FS000 $21.69

Unger Pro Ceiling Fan Duster CEDUG $14.67 Henry Handle 2' Pole

TelePlus Poles

HH240

$14.19

See page 55 for sales!

Unger Lambs Wool Duster LWDU0 $15.67

4' System Plus Extensions

8' 2 Section

TZ250

$41.67

Plus 3

T3120

$28.47

12' 2 Section

TZ370

$46.29

Plus 4

T4120

$31.67

12' 3 Section

TD370

$63.97

Plus 5

T5120

$33.97

18' 3 Section

TD550

$79.97

16' 4 Section

TV500

$85.97

24' 4 Section

TV750

$107.87

21' 5 Section

TF620

$107.97

30' 5 Section

TF900

$134.97

6' System Plus Extensions Plus 3

T3180

$31.27

Plus 4

T4180

$41.27

Plus 5

T5180

$46.07 29

extension poles / parts Garelick Poles 6' 2 Section

94106

$21.47

8' 3 Section

94108

$31.37

12' 3 Section

94112

$38.89

18' 3 Section

94118

$51.97

24' 4 Section

94124

$60.97

Threaded Wood Cone Adaptor 0202B $3.29

Wagtail Taper Grey Pole Tip Pole Cap $5.77

Wagtail Angle Arm WAGEA $5.87

wcr Water Fed Pole Conversion Kit BR004 $100.57 watch this video

WCR Aluminum Pole Adaptor PP002 $37.87

Pulex Pole Tip PXP04101 $4.37

Order from your phone!

Navigate to ShopWindowCleaningResource.com anywhere, anytime.

Buckets See page 54 for sales!

Ettore Super Bucket

Ettore Super Bucket Lid 2035 $8.97

81111 $23.89

Ettore Super Bucket Sieve 2038 $11.39

Ettore 3.5 Gallon Bucket 82222 $9.39

Ettore Super Bucket Handle 2967 $7.37

Ettore Super Bucket Casters (set of 4) 2037 $13.97

unger buckets / accessories

unger Pro Bucket QB220 $36.29

unger Pro Bucket Lid QB080 $10.89

Unger Pro Bucket Sieve QB060 $18.07

Unger Pro Bucket Complete Setup WCRPRO $96.99

Unger Bucket Barge QB230 $42.97

Unger Pro Bucket Casters (set of 4) QB070 $35.59

pulex buckets / accessories

pulex Bucket $20.97 Green 1122 Red 1121

pulex Bucket Lid $8.07 Blue 1120 Yellow 1123

Green 1124 Red 1126

pulex Stainless Steel Sieve W01142 $16.47 SHOPWINDOWCLEANINGRESOURCE.COM

Blue 1127 Yellow 1125

pulex Casters (set of 4) W01140 $8.97 862.266.0677

31

buckets / accessories Wagtail Mop Extractor WAGPERCH $10.37

Wagtail Floor Cleaning System WFCMS $55.57

Wagtail Bucket Clip WAGCLIP $10.37

ettore holsters and belts

Ettore Sidekick Holster 02041 $22.87

Ettore Double Loop Nylon Holster 50130 $29.99

Ettore Single Leather Squeegee Holster 2042 $12.99

Ettore Tool Belt 2044 $18.97

Ettore Scraper Pouch 50135 $15.37

Ettore Dual Squeegee Holster 2046 $23.17

pulex holsters and belts

pulex Tubex Holster Fixed Holster PXW04000 $20.07 Detachable Holster TUBDET $21.07

32

Pulex Replacement Clip PTHRC $2.99

Pulex Belt W04015 $16.39

Pulex Single Leather Holster PORT0014 $10.47

Pulex Double Leather Holster PORT0013 $16.09

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

holsters / belts

wcr Drip Guard DRIGUA $8.39

scrapermate Razor Holder 2274 $21.69 Watch this video

wcr Splash Guard SPLG1 $4.87

Unger holsters / belts

unger ErgoTec Bottle Holder BSBTH $11.37

Unger Leather Holster HT000 $24.69

unger ErgoTec Straps BSSTP $13.87

unger ErgoTec Personal Bag BSPBG $14.27

unger Belt UB000 $23.39

unger Sprayer on a Belt USOAB $24.79

unger ErgoTec Scraper Holder BSSCH $25.47

Unger ErgoTec Tool Belt BSTBT $18.57

Unger ErgoTec Pouch BSPOU $19.57

unger Ninja Bucket on a Belt BB0100 $29.99 watch this video

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

33

brushes / sponges / abrasives

Ettore Super Brush 1947 $23.07

Unger Pipe Brush 1947 $16.87

wcr Track Cleaner TRKCL01 $4.67 watch this video

mr. longarm Flow-Thru Brush 0483 $14.07

nylex Hand Held Brush NHHB $20.17

Sponges / abrasives Natural Sea Sponge Small

55502

$7.29

Medium

55553

$9.49

Large

55557

$18.59

Bronze Wool 6" x 9" Pad BW69P $5.27

wcr Scrub-Pads Single Pad WOOCAP $1.79 5 Pack WOOBL $8.87

Bronze Steel Wool Grade Fine (3 packs) FBW3P $4.29

woolit Steel Wool Carbon Pad woocap $5.37 Bronze Pad WOOBRP $6.69 Blue Sponge WOOBL $4.39

Steel Wool Grade 0000 (16 pack) SWB16 $4.57 34

SHOPWINDOWCLEANINGRESOURCE.COM

wiljer White Shark Hand Pad 3020 $3.79

woolit Belt Pouch Kit and Products Full Kit WOOBPK $35.37 Knuckler Pad Holder KNPD $14.27 862.266.0677

towels

Huck/Surgical Towels 6 Towels

T06

$3.47

24 Towels

T24

$12.67

48 Towels

T48

$24.97

72 Towels

T72

$37.47

108 Towels

T108

$58.67

132 Towels

T132

$71.27

Huck towels receive 5 star reviews!

Durable and Dependable I love my huck towels! Couldn't clean windows without them!

-Sharen See More reviews!

Great Towel for Detail Work I have always used a chamois to detail windows but these Huck towels do just as good of a job only easier to deal with. I am very impressed with this product.

-Michael

Unger Scrim

Ettore Microfiber Micro Swipe 84445 $10.47

Individual

SCMW

$10.27

3 Pack

SCRMW3

$29.99

10 Pack

SCRMW10

$99.99

Rai Cosby

WCR is the best and only place I will buy my window cleaning tools from. Keep up the grand work WCR.

Unger Microfiber Micro Wipe Regular

MF40L

$5.09

Giant

MF60L

$15.19

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

35

A Guide to Email Marketing

In Five Easy Steps

Last year, our window cleaning company found that our email marketing was not only our fourthhighest source of revenue, but also returned the highest ROI on marketing money spent.

Software

Get a free mail chimp account at: http://mailchimp.com. Mail Chimp is a free, online software that will manage your customers’ email addresses and help you create quick, easy, beautiful emails. Mail Chimp is completely free for the first 2,000 addresses you collect. After that, the fee is minimal and well worth it. Get set up, log in, and watch a few of the tutorials and get yourself set up.

36

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

1

Software

2

Collect & Capture

3

Plan

4

Produce

5

Send

Collect and Capture

Produce

The next step is to start collecting email addresses; Mail Chimp helps make this pretty easy.

They will give you a tiny snippet of code that you simply need to paste into your website. All you need to do is direct your customers and people that visit your website to fill it out. Take a look at how I do it on my website: http://allcountywindowcleaning.com. Notice the button on the left side that prompts people to give us their information in exchange for receiving special deals.

Mail Chimp makes it easy to create nice-looking email templates from scratch. You can go in, use the WYSIWYG editor, and create something in a matter of minutes. If you are a creative type, I would recommend actually creating the email in Photoshop and then just importing it into Mail Chimp as one image. WCRA members have access to all the actual email templates I use free of charge right here: http://bit.ly/JSkVQz

Another tactic you can use is when booking a job with a customer or during a followup call, drive them to fill out this form. We ask during the sales process and also have a note on our invoice that prompts people to fill it out. The important thing is you ask for permission. People are becoming increasingly sensitive to spam, so you want to be sure they really want to receive your information.

Plan

You want to plan out a little marketing calendar and a set of offers. If you are going to email someone, the offer inside needs to be pretty good. It has to be something they are excited about. As for the marketing calendar, sit down and think about how often you would want to email your customers; I would recommend no more frequently than every quarter. You may want to set it up so they get two that are sales-related and two that are informational. You also want to be sure you don’t have your hand out for money in each email. I would suggest planning the two sales-related ones for slower times of year (when you would want to run a good special) and the two informational ones during the busier times of the year. The informational ones will help keep you at the top of your customers’ mind during the time of year when you can command the highest prices for your service.

Send!

Once you complete the above steps, you have to send the email, which is actually the easiest part. All you need to do is hit the send button. You can also schedule the email to go out at anytime you like in the future.

The 6th step

There really is no 6th step, but there is plenty to do if you feel like taking the email marketing concept further. Here are some examples: split testing / subject line testing /content testing / time of day testing, etc - you can continue to refine it almost indefinitely.

Good Luck!

If you are interested in learning more advanced techniques, scan the code below to watch a video I made last year. It covers some advanced email marketing concepts I’m sure you will find useful.

Watch NOw!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

42

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

The difference between Advertising, Marketing and Identification.

So you want to build a better brand for your company. How clearly is your company's image currently branded? In order to do this, we first must understand the difference between marketing, advertising, and identification.

In Part 1, we looked at the three branding tools that make up a company's brand. In Part 2, we will discuss specific tips on how to use these tools to help build your company's brand.

Three Branding tools 1. Marketing The American Marketing Association defines marketing as " the activity, set of institutions, and processes for creating, communicating, delivering, and exchanging offerings that have value for customers, clients, partners, and society at large."

Wow, that's a mouthful.

I believe marketing is the umbrella over PR, Sales, and Advertising. In this two-part article, I would like to focus on the third area of marketing, advertising.

2. Advertising is the art of buying customers.

Advertising is just an opportunity for you to buy customers.

Step 1 is to have a marketing strategy/plan. Step 2 is to keep track of your advertising and ask customers how they heard of your company. Step 3 is to calculate the acquisition costs of each customer. We do this by

dividing the total advertising dollars spent by the number of customers you acquired for each advertising campaign. Test, measure, and tweak your advertising to continually improve this number.

I believe small businesses need to be focusing on converting prospects into customers. The only people who care about the name of my business are me and maybe my mother.

Everyone else, along with your prospects, is asking themselves, ‘how does this benefit me?

What's in it for me? Make sure all your advertising campaigns reflect this understanding.

So, how do we use advertising in our small businesses? Answer: very carefully. Advertising is the most expensive lead generation strategy available. It's unfortunate that new business owners think that this is the strategy that they need to use in order to grow their business. I'm not saying it doesn't work; in fact, I have had many advertising campaigns that went very well for me. I am simply issuing a word of caution that advertising should be looked at as a strategy among many, not the one and only lead generation strategy. It should be thought of as an investment and an opportunity to buy customers. Whether its direct mail, TV, radio, or internet advertising, make sure to test and measure your investment every step of the way.

3. Identification

Yes, it’s great if you get a few prospects to call because they saw your logo or business name somewhere. Using your logo or business name for identification is a completely different purpose than for advertising purposes. What do you want your audience to feel when they see your logo or business name?

Achieving this is 80% of your brand’s job. If they feel appropriately about your brand, they'll reach out and contact you with the other 20%.

So, how do we use identification in our small businesses? Below are some low-cost examples, and in my opinion, a great place to start when it comes to building your brand.

Business cards, brochures, fridge magnets, promotional gifts, vehicle signage, building signage, window display, sidewalk signage, e-mail signature, nice logo and uniforms, put logo on equipment and tools that the customer will come in contact with.

Jason T. Vance Window Brothers Milwaukee, Wisconsin

Window Cleaning Entrepreneurs Dear Window Cleaning Business Owner, Window Cleaning Resource.

Com is the world's largest community of professional window cleaners with more traffic than all the other window cleaning forums combined. Thousands of window cleaners check in on a daily basis to laugh, learn and grow their window cleaning businesses.

• Register for a FREE account today at http://www.windowcleaningresource.com.

• Yes - It is completely FREE • Join us today and start networking with other like minded window cleaning business owners.

We can't wait to see you there!

Your Friends, The Window Cleaning Resource Team Advice. Real window cleaners, with real window cleaning experience, sharing their extensive knowledge in all things that are window cleaning.

Downloads. Thousands of free forms, documents and marketing pieces. Swap and share successful materials with window cleaners across the globe.

Videos. Free access to thousands of window cleaning videos. The largest library on the planet. Videos for new products, how-to's, growing your business, technique videos, tool reviews and much more!

Visit us on Facebook at: www.facebook.com/#!/​groups/​professionalwindowcleaning/

Hard Water Stains • Titan A-1 • Nano Ultra • Slayer Powder • Eagle Powder Rub • Glasstastic Hard water stains usually build up from sprinklers being allowed to hit glass surfaces or from water dripping down from concrete sided buildings. These are usually easy enough to remove with the chemicals listed above.

The chemical can be applied with a white scrubby pad or steel wool. Then removed with a standard razor blade.

Glass Sealants • Envicoat • Nano-Ultra Once you have spent the time removing stains from the glass surface, it’s usually best to apply a sealant. This is especially important on jobs where hard water stains were caused by sprinklers. If the glass isn’t sealed, the stains will come back rapidly.

Oxidation • Bio Clean • Titan MDR

Screen burn and hazing are typically much stronger stains than the hard water stains discussed above. You will find though they can be removed with the same ease with a slightly stronger solution. The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.

Over Spray • Titan Oil Flo • Titan Cement Off Over spray is anything left over from a construction window cleaning job. It can include but is not limited to paint, stickers, residue, stucco, and cement. Oil Flo will help loosen up cement.

A razor blade will be your best tool here. The chemicals listed will speed up the whole process significantly, making the job much more profitable for you.

Dirty Glass

Squeegee Drag

• Glass Gleam 3 • Glass Gleam 4 • Ettore Squeegee Off • Winsol APC • Unger The Pill • Unger Gel • Ecover Although dish soaps work for cleaning glass, they are not the best option. Professional soaps from Titan, Unger, Ettore and Winsol have been specifically designed for Professional window cleaners and produce superior results.

• Winsol Super Slip • Unger Easy Glide

A couple of drops helps make your squeegee glide across glass surfaces easily.

Great every day but especially helpful on hot days and in warmer climates.

Glass Restoration • One Restore • Winsol Crystal Clear Glass restoration is needed when dealing with a real baked-in aged stain. For this we recommend One Restore formally Safe Restore or Winsol Crystal Clear 550. We are dealing with hydrochloric acids here, so we always recommend testing a small area in the lower portion of the glass to make sure there is no bad reaction to the glass. On top of that we recommend rubber gloves and eye protection when using these products.

The chemical can be applied with a white scrubby pad or steel wool, then removed with a standard razor blade.

glass cleaners

See page 52 for sales!

See page 52 for sales!

Titan Glass Gleam 3

Titan Glass Gleam 4 Quart

0002

$12.97

Quart

0001

$13.37

Gallon

0006

$32.57

Gallon

0005

$37.67

5 Gallons

GG4P

$149.87

5 Gallons

GG3P

$173.87

Titan Float Bottles 8 oz. 0004 $5.97 16 oz. 0003 $6.17

Titan Variety Pack TITVAR $89.99

Winsol Winsol APC-100 WAPC1 $49.47

Atif Omar Fareed

Everything went great the items came promptly and just as ordered. Thanks for all your help in keeping window cleaners busy around the world.

Winsol Super Slip Quart WSS $11.09 Gallon WSSG $37.97

Msds Page

Download all of the msds forms today at: shopwindowcleaningresource.com/msds 42

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

glass cleaners

ettore Squeegee Off Tablet 30165 $23.27

Liquid 30130 $6.07

See page 55 for sales!

unger Easy Glide FR110 $11.47

unger Professional Gel FG050 $10.69

unger The Pill 10 Pack PL100 $5.67 100 Pack PL1100 $38.99

What is Ecover?

The Ecover Lemon and Aloe Vera Dish Liquid is a plant based dish soap that works wonders on windows! This mild scented dish soap is a great way to get a streak free clean and smooth glide all in one. Not only will this soap not create a lot of bubbles but also leaves the windows free of residue. The eco-friendly mixture will not harm plants, is gentle on hands and is completely biodegradable. Just about one squirt per gallon of water and your good to go! ecover Reviews

Shop Now

ecover Lemon and Aloe Vera Dish Liquid 21400-1

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Only $3.67

43

stain removers Best for specialty stains: igu

Glue

Titan IGU Cleaning Agent 5B IGUCA $13.27

Titan Oil Flo Pint OILPT $14.07 Gallon TLOF $46.89

Grease

Titan Green Quart TITGRNQRT $9.67 Gallon TITGRNGAL $29.50

Hand prints

Winsol Special Metals Cleaner Concentrate 1 Gallon WSMC1 $25.09

Best for medium stains:

ettore Spot Remover Paste 30160 $6.79

unger Rub Out RUB20 $8.97

Bio-clean Stain Remover 40 oz. BIO-40 $25.37 52 oz. BIO-52 $30.97

Glass Guru Glasstastic GLGUGT $30.39

Jflint Mr. Hardwater Micro Mineral Powder 5lb. JF502 $47.67

Nano-ultra Architectural Glass Stain Remover 25 oz. nanult01 $27.17

titan Cement Off Pint 62012 $11.97 Gallon 62004 $47.79

pulex Rub Off Mineral Residue Remover AL210 $9.99

See page 52 for sales!

titan A-1 Hardwater Stain Remover 0007 $14.47

Titan MDR Pint TITMDRQ $10.89

Sheer Glass Stain Remover 16 oz. SG16 $14.05 Gallon SG1G $96.35

Best for heavy duty stains:

OneRestore Gel 189RE $31.77

44

SHOPWINDOWCLEANINGRESOURCE.COM

winsol Crystal Clear 550 WCC550 $41.97

862.266.0677

glass sealants / screens

nano-ultra Glass Sealants Hydrophillic Treatment 32 oz. nanult03 $48.77

Envicoat Spray Bottle 8 oz. ENVI $35.37

Screen Cleaners ipc eagle Screen Washer BD500417 $508.99 *Bag sold separately

Watch this video

winsol Screen Cleaner and Sealers WSCS $30.97

Screen Magic Screen Cleaners and Sealers 24 oz.

SM01

$13.87

Gallon

SM01G

$69.97

1/2 Gallon Concentrate

SM01C

$158.99

25.6 oz. Concentrate

SM02C

$95.99

ETTORE Clean Screens 30155 $7.07

Awning Cleaners winsol Awning Cleaners and Sealers Deep Clean WIDC $53.97 Awning Cleaner & Protectant WACP $39.97 Awning Armor WAA $70.97 Awning Guard WAG690 $77.99 SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

45

The Top 10 Ways

To Beat The Summer Slowdown Most window cleaners across the country reach a lull around certain times of the year. On the East coast we tend to see a dip around August where the phone just seems to stop ringing. So, unless you've booked months in advance you may experience a period of down time where you're wondering what you can do to fill that void. We spoke to window cleaners from across the country and found out the top 10 ways (in no particular order) they make it through their slow summer months.

1. More Advertising

2. Screen Repair/Fabrication

Putting out mass mailings when there's some down time can really fill up an empty schedule. Add some top notch specials and the schedule will fill up in no time!

Screen repair and complete fabrication has not only become a great add-on for many window cleaners, but seems to be bringing in a decent profit. Keep an eye out for torn screens on your next job and fill that time!

3. Scratch Removal

4. Awning Cleaning

Scratch removal has become an amazing add-on and a huge profit center across the country for many window cleaners. The growing need for this service has the potential to surpass just filling your summer lull.

Ever notice those filthy awnings outside of a business while you're cleaning the windows? This add-on has been a huge profit place for many window cleaners.

46

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

5. Take a Vacation!

6. Deck Restores

Some window cleaners embrace the slowdown as a time to recuperate and take a nice, well needed vacation to their favorite relaxation spot.

Deck restoration can be a great add-on for anybody with pressure washing experience.

7. Gutter Repair

8. New Developments

Gutter cleaning has always been an exceptional up-sell on many jobs, but why not try adding gutter repair to the mix.

Some window cleaners fill their void by following up with new homeowners in recently built developments.

9. Property Managers

10. Commercial Clients

Reaching out to property managers that manage condos, apartment complexes and town homes could be a great filler when you need it.

Servicing larger commercial clients like hospitals and universities fills lots of time and brings in a nice profit!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

2000

On average each year 2,000 reports of slip and fall injuries/deaths 700 deaths occur by falling objects 400 deaths occur by accidental electrocution 9 deaths occur from overexertion

1500

1000

500

Statistics based on data collected by the CDC 0

Slip and Fall Injuries Due to the nature of water fed poles, there is constantly a hose running across the job site. It is important to mark these areas with signage to let others in the area know about the presence of trailing hoses. You will often be looking up while operating a water fed pole, and it is important to know your surroundings. Tripping while moving equipment can and will occur if you are not careful. Oftentimes, there will be standing water left behind from using a water fed pole system, either from runoff from cleaning the window or from RO systems’ concentrated water streams. It is important to mark these areas with signage to let others know of the standing water. In the winter, it is especially important to be aware of standing water due to its ability to freeze on the ground. It is a good idea to pack ice melt in your vehicles in the winter months so that you can apply it to these areas.

Falling Objects

Injury from falling objects: Watch your surroundings, and check your equipment regularly for loose parts.

Injury from falling poles:Â Be aware of your surroundings and know that if your pole comes down it will come into contact with something or someone that is not aware of where you are working.

Electrocution Be sure to take care while working near overhead power lines. All water fed poles can and will conduct electricity. It is best to go indoors during power storms. Great caution should be taken when cleaning solar panels due to the presence of electricity. Consult with an expert regarding solar panels before cleaning them with a water fed pole.

Overexertion Reducing fatigue (techniques): It is important to use proper technique to reduce the risk of fatigue and/or injury. When working at lower heights (25’ or so), it is possible to rely mainly on your arms to do the work; however, as you begin to work at greater heights, it becomes more and more important to use your legs to help reduce fatigue. This is done by stepping towards and away from the building, using your body to move the pole/brush up and down the window and less of your hands.

Proper handling (lifting, lowering, repositioning): The proper way to extend a water fed pole is by placing the brush head up against the building and extending it upwards. While doing so, it is important to have the brush head on the building to support the pole and weight. Larger poles may need to be lifted differently with the assistance of a 2nd person. This method is called footing. To properly lift a larger pole, simply extend a number of sections and have one person put their foot at the base of the pole. Then have the 2nd person begin to walk the pole up into the air towards the person footing the pole. Once the pole is upright, the person footing the pole should lift the pole and lean it onto the building. To lower the pole, simply collapse it via the clamping mechanism or have a person foot the pole and slowly walk it down. While using the ‘footing’ method, as with any other circumstances, it is important to be aware of your surroundings.

Great care should be taken while using a water fed pole. It is important to visually inspect your water fed pole for any problems with the equipment. Keep your surroundings in mind while you work on each job and be alert at all times. Even though working with water fed poles is a safer alternative to ladders/scaffolds, when used improperly, it could turn fatal.

Be Safe Out There

Water Fed safety information courtesy of Shawn Gavin of RHG Products- www.rhgproducts.com

Telescopic vs. Modular What is the right fit for you?

There are basically two types of poles in the traditional water-fed pole market: modular and telescopic.

full working capability.

With Modular Poles you can carry a 'kit-bag' of them if you want to reach higher; the higher you clean, the bigger your kit-bag will be.

Say you have a eighteen-foot telescopic water-fed pole for secondfloor work, and you want to increase your reach (let's say another nine feet to reach the third story). In this case, you would be encouraged to buy an industry standard twenty-seven-foot fixed-length water-fed pole.

Telescopic poles are traditionally fixed-length poles - each limited to a small range of working height. You need a full set of these poles to have a 50

Let's think about this:

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

So even though you already own eighteen feet of reach, you have to buy a twenty-seven-foot pole just to reach the extra nine feet!

It would not be wise to only use your new twenty-seven-foot pole for that extra nine feet of work, as it is too cumbersome to be an effective ground pole. So your investment in this pole is returned solely by its ability to reach between eighteen and twentyseven feet.

Later, when you want to reach even higher, you will be encouraged to invest in either a thiry-five-foot, or forty-five-foot fixed-length telescopic pole - ignoring the fact that you already own the ability to reach twenty-seven feet!

To get a better ROI, you will generally choose the heavier forty-fivefoot pole to reach both.. The return on Investment from this pole is solely from its ability to clean third and fourth stories.

That's crazy, and it gets even crazier and more expensive as you go even higher!

A modular pole system does not require you to 're-buy' length each time like telescopic poles, but it is awkwardly cumbersome in its assembly and disassembly - not to mention hauling the huge kit-bag around on-site and taking up room in your vehicle.

What if we could have a fusion between both water-fed pole technologies? What if you could have a telescopic pole solution that was upgradable with a modular action? Well, you can, with an efficient pole system like Reach-iT PRO! They call it 'modularscopic'.

With a Modular-Scopic pole solution like Reach-iT PRO, you can invest in any part of a seventy-five-foot reach water-fed pole solution - even starting with just the PRO 1 - a six foot ground and balustrade pole!

To understand the design difference of a modular-scopic pole, it is as simple as this: this six-foot pole section, the PRO 1, is manufactured from High Modulus Carbon fibre to endure the working pressure at the top of all PRO configurations, including 18 feet, 27 feet, 45 feet, 55 feet, 65 feet, and even up to 75 feet! This same first section is the top section of every PRO configuration.

Add to PRO1 an eleven-foot telescopic extension, and you have PRO 2 for second-story work!

Add another eleven-foot telescopic extension and you have a PRO3 for third-story work, and another for PRO 4, and so on until you have a PRO 7 for those keen enough to want to WFP with a 75 feet reach. These poles are designed to have the option to upgrade!

Simply put – you pay as you grow!

On the work site, assemble your Reach-iT PRO to reach the maximum height windows for that site and, as you complete each level, simply remove the unnecessary extensions from the base of the pole and clean lower with a lighter pole solution. Each level you complete, your pole gets lighter until you are using your 'top section' again on ground work and balustrades.

At the end of the job, simply re-assemble your PRO 1-4 (telescopically) and pack it in your vehicle.

If you have a multi-vehicle business, remember all the upgrade sections are interchangeable between all Reach-iT poles! Each vehicle can carry a PRO 3 or PRO 4, depending on the nature of their route - and on the days that they require longer pole reach, the operator can bring the PRO upgrade extensions they need for that day’s work.

Perry Taishan Future Of Cleaning

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Sales for July-August 2012 only

FREE Pint of a-1 Hardwater Stain Remover

Purchase a case of glass gleam 3 (quarts or gallons) and receive 1 Pint of A-1 Hardwater Stain Remover free of charge!

FREE Pint of a-1 Hardwater Stain Remover

Purchase a case of glass gleam 4 (quarts or gallons) and receive 1 Pint of A-1 Hardwater Stain Remover free of charge!

Outdoor Shoe Covers are 15% off!

15% Off! 52

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

2012 Summer Sales Event!

Sales for July-August 2012 only

Purchase 4 bottles of Xterior Gutter Zap Quart Concentrate and receive 1 bottle of Quart Concentrate free of charge!

FREE Quart Concentrate of Xterior Gutter zap!

FREE X-Jet Pail System

Purchase an X-Jet (Original or M5) and receive an x-jet pail system free of charge!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

53

Sales for July-August 2012 only

2 Free Pro+ Contour Scrapers Purchase 2 Packs of Ettore Pro+ Carbon Blades and receive 2 Ettore Pro + Contour Scrapers Free of Charge!

2 Free lids or 2 free sieves

Purchase 2 Ettore Super Buckets and receive 2 ettore super bucket lids or 2 ettore sieves Free of Charge!

Free 18" Brass Squeegee Complete

Purchase an 18' Ettore REach Pole and receive an 18" brass squeegee complete Free of Charge!

2012 Summer Sales Event!

Sales for July - august 2012 only

25% Off ALL Sizes Unger ErgoTec squeegee completes are 25% off!

Free Quart of Unger Easy Glide

Purchase 2 Quarts of Unger Easy Glide and receive 1 Quart of Unger Easy Glide Free of Charge!

10% OFF ALL Unger Optiloc and teleplus poles are10% off!

What is Pure Water?

Tap water is purified and pushed through a pole. The glass surface is scrubbed by a brush at the end of the pole. Once all of the impurities have been removed from the water, you no longer need to use soaps or a squeegee. With the power of pure water, simply rinsing the glass after scrubbing leaves an excellent streak and spot free glass surface.

The Advantages of Pure Water Cleaning Safety.

Efficiency.

There’s less ladder and scaffold work. Plus less heavy equipment to drag around.

Water fed pole work is faster than ladder work so you can clean more windows in less time.

More windows equals more money!

Environmentally Friendly.

No soap or chemicals are needed.

New Markets.

Glass that was once unreachable can now be reached safely from the ground.

“The Science” How is Pure water going to clean dirty glass? A DI tank is filled with positively and negatively charged resins. When water passes through it captures the impurities in the water, the water comes out in a pure state.

What happens to the dirt?

It can’t just rinse off. Something has to happen to it in order for the glass to become clean. Pure water wants to return to it’s “impure state”. When the glass is scrubbed and rinsed, it pulls all the dirt from the glass surface. By thoroughly brushing and rinsing the glass, all the dirt will be removed, and the glass will dry spot free.

56

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

How do you know when a pole is right for you?

When picking a pole there are 3 questions to think about: Height / Length What types of jobs are you going to tackle? Are they 1-2 story homes? Low rise commercial?

4 - 12 ft.

Pole will reach ground floor windows.

13 - 24 ft.

Pole will reach most second floor windows.

25 - 35 ft.

Pole will reach all second floor windows.

35 - 45 ft.

Pole will reach all third floor windows.

45 - 65 ft.

Pole will reach fourth story windows and above.

Material What material would you prefer to work with or have your employees working with on the job?

Top of the Line - A Carbon Fiber Pole is considered top of the line. They are extremely lightweight and stiff.

Middle of the Line Durable - An extremely durable Carbon Fiber Pole. Not as light as the top of the line, but strong enough to run over with your vehicle.

Middle of the Line Hybrid - Carbon Fiber / Fiberglass Poles. A blend of Fiberglass and Carbon Fiber combines some of the weight savings and stiffness of a carbon fiber with the afford-ability of a Fiberglass pole.

Economy Line - Fiberglass / Metal Poles.

What’s Most Important to You?

Super lightweight, cost or durability?

Pick a Pure Water System that is right for you We wish it was as simple as plugging your pole into a garden hose and getting right to work. Unfortunately 99.9% of the time, the water you’re using needs to be purified with a tank or a system in order to dry spot free. Although tap water looks clean, it actually contains a lot of dissolved chemicals and minerals. These chemicals and minerals are what leave residue and spots on glass.

Although the DI Tank method appears to be the most cost effective, you need to figure in the cost of resin recharge. You can get your DI Tanks recharged at any local Culligan, Siemens, or right here at WCR. Window Cleaning Resource .Com 862-266-0677

Get informed!

Picking out a purification method and a pole is a tough choice. When I picked out and bought my first system in 2004 there really wasn’t anyone to turn to for answers. Fortunately you have us! Give us a call anytime and we would be happy to help you. We speak to our potential buyers an average of 10 times before they purchase. So don’t feel bad calling and asking lots of questions, that’s what we are here for.

This is a big investment and it’s best to go into it fully informed.

Visit: http://shopwindowcleaningresource.com/wcr-pure-water-manual.html to download the full pure water manual today!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

57

Choosing a water fed pole What types of jobs are you going to tackle?

4 - 12 ft.

Pole will reach ground floor windows.

13 - 24 ft.

Pole will reach most second floor windows.

23 - 35 ft.

Pole will reach all second floor windows.

35 - 45 ft.

Pole will reach all third floor windows.

45 - 65 ft.

Pole will reach fourth story windows and above.

Carbon Fiber Very Light First Floor (4 - 12 FT.) Second Floor (13 - 35 FT.) Third Floor (35 - 45 FT.) Fourth Floor (45 - 65 FT.)

58

Hybrid Carbon Fiber & Fiberglass Blend

Fiberglass / Metal

• Ettore Hybrid Pole 10'

• Brodex 7' Pole • Facelift 12' Pole

• Unger HiFlo CarbonTec Kit 30'

• Facelift 24' Pole • Facelift 34' Pole • Ettore Hybrid Pole 25'

• Tucker 20' Pole • Tucker 30' Pole • Facelift 20' Pole

• Ettore Carbon Fiber Pole 45'

• Ettore Hybrid Pole 35'

• Brodex 36' Pole

• Ettore Carbon Fiber Pole 65' • Gardiner SuperLite Extreme 48'

• Unger HiFlo CarbonTec Kit 50'

• Tucker Water Fed Pole 45'

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Your quick guide to water fed poles Height

Type

Weight

Material

Close Length

# Sections

7'

Brodex Economy

1.54 LBS

Aluminum

3.4'

3

18'

Brodex Economy

3.97 LBS

Aluminum

5.6'

4

25'

Brodex Economy

5.07 LBS

Aluminum

6'

5

36'

Brodex Economy

8.16 LBS

Aluminum

7'

7

10'

Ettore Hybrid Pole

1.32 LBS

Hybrid

3.8'

3

25'

Ettore Hybrid Pole

3.75 LBS

Hybrid

4.9'

6

35'

Ettore Hybrid Pole

5.07 LBS

Hybrid

5.8'

7

45'

Ettore Carbon Fiber

6.61 LBS

Carbon Fiber

5.8'

10

55'

Ettore Carbon Fiber

8.04 LBS

Carbon Fiber

6.5'

10

65'

Ettore Carbon Fiber

10.25 LBS

Carbon Fiber

8.3'

10

48'

Gardiner

5.51 LBS

Carbon Fiber

6.3'

9

57'

Gardiner

7 LBS

Carbon Fiber

6'

10

22'

Reach-iT MINI

4.1 LBS

Carbon Fiber

4.6'

7

39'

Reach-iT PRO

6.3 LBS

Carbon Fiber

7'

7

30'

Unger CarbonTec Kit

11.5 LBS

Carbon Fiber

5'

6

50'

Unger CarbonTec Kit

18 LBS

Carbon Fiber

5'

10

45'

Unger Telescopic

12 LBS

Carbon Fiber

6.8'

9

55'

Unger Telescopic

14 LBS

Carbon Fiber

7.7'

9

65'

Unger Telescopic

18 LBS

Carbon Fiber

8.5'

10

15'

Tucker Pole

5 LBS

Aluminum

6'

2

20'

Tucker Pole

6 LBS

Aluminum

6'

3

30'

Tucker Pole

9 LBS

Aluminum

6'

5

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

59

Water Fed Poles

Gardiner Water Fed Poles Super-Lite Extreme 48'

5.51 LBS

Super-Lite Modular Pole 57'

Super-lite extreme video

Gardiner Super-Lite Extreme Standard 5' Extension

SLE48

$2,995.00

30095

$2,494.99

STD48E $250.00

Gardiner Carbon Fiber Gooseneck 10"

94031

$129.99

14"

94032

$149.99

25"

94033

$184.99

Gardiner Super-Lite Sill Brush 50016 $109.99

hint don't see what you're looking for? We carry more gardiner Parts/Poles.

Please call for details: 862.266.0677

Brodex Economy Pole 7' Pole

1.54 LBS

31001

$224.99

18' Pole

3.97 LBS

31002

$274.99

25' Pole

5.07 LBS

31003

$324.99

36' Pole

8.16 LBS

31005

$444.99

Apollo cfp Water Fed Poles

60

36' Pole

4.08 LBS

AP36

$1,331.10

45' Pole

5.73 LBS

AP45

$1,682.00

50' Pole

6.59 LBS

AP50

$1,871.10

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Water Fed Poles

Ettore Aquaclean Water Fed Poles Hot

Rigid, Lightweight and Affordable

shop now!

Watch Video

Ettore Aqua Clean Hybrid Pole 10' Hybrid Pole

1.32 LBS

7110

$218.00

25' Hybrid Pole

3.75 LBS

7125

$458.00

35' Hybrid Pole

5.07 LBS

7135

$599.00

Ettore Aqua Clean Carbon Fiber Pole 45' Carbon Fiber Pole

6.61 LBS

7145

$1,569.00

55' Carbon Fiber Pole

8.04 LBS

7155

$1,994.00

65' Carbon Fiber Pole

10.25 LBS

7165

$2,549.00

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

61

Water Fed Poles In-stock, available to ship!

nL ite Water Fed Pole System HiFlo

Call for pricing: 862.266.0677

Hot

Innovative Engineering Perfect Balance- better rigidity for more control, and yet up to 50% lighter in weight thanks to its carbon fibre technology.

Hi tech design- every part of the system, from Clamps and Levers to Brushes has been created to deliver the highest standards with cutting edge looks.

3 different materials: • Hybrid (Glassfibre/Carbon) • Carbon • HiMod Carbon

Reach the perfect height The Master Pole is 22 ft., but you can add as many as 4 Extension Poles to reach the perfect height. Each Extension Pole is 11 ft.

Adaptability Mix and match- only use as many Extension Poles as you need.

Multi-talented system- the HiFlo nLite can be used to clean glass and building facades, stainless steel, solar panels, signage and vehicles.

62

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Water Fed Poles Brushes Superlight Brushes feature high quality polyester bristles designed to get into the smallest corner and help with scrubbing actions.

Whereas conventional brushes usually only have two jets, the HiFlo nLite Brushes feature up to ten quick release jets, making it much easier to control the water flow and rinse surfaces.

Goosenecks Strong carbon fibre Gooseneck attachments enable you to achieve any working angle, keeping weight to a minimum.

Clamps

The Clamps, which adjust Pole height or attach the Extension Poles, are simple to operate- no fiddly allen key-type devices needed- and easily adjustable to ensure the right tension.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

63

EVOLUTIONARY

WATERFED POLE TECHNOLOGY FOR PROFESSIONALS

PATENT PENDING

NEW HiFlo™ nLite WATERFED POLES PROVIDE THE PERFECT BALANCE BETWEEN LENGTH AND RIGIDITY Best features of telescopic and modular pole concepts combined

BRUSHES

Create hundreds of spray patterns using fan or pencil jets in any combination.

CLAMPS

Intelligent design for easy one handed operation, quick tension adjustment and hose management.

Choice of rigidity levels based on length deflection ratio (LDR) Mix and match pole sections to build a unique system

BLE AVAILA 012 JULY 2 “Like” us at facebook.com/UngerUSA and sign up for contests, insider news and more...

66

862.266.0677 www.ungerglobal.com

SHOPWINDOWCLEANINGRESOURCE.COM

Water Fed Poles

reach

tm

Hot

Beta Brush Pack Only $99!

The team at Future of Cleaning believes that over the years the water fed brush has been overlooked! This is the part of your water fed pole that contacts the glass. This is the part of your pole that provides the critical 'agitation' function and the critical 'rinse' ... and yet you have had no control on the design or function of the brush .. until now!

What's Included?

• 4 Different Style Brushes • 16 Different Sizes of Tubing • 2 Angle Adaptors • 4 'Y' Pushfit Joiners • 4 'T' Pushfit Joiners

We Want Your Feedback!

Please Join us to make suggestions, post pictures and help shape the Beta Brush Pack for the future: http://bit.ly/LPOy2L

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

65

Water Fed Poles

reach

tm

PRO

Hot

Whether you are cleaning a 2 story home or a 4 story commercial building you only need 1 pole in your arsenal, a Reach-iT PRO. Dismantle it as you clean top down, PRO only gets lighter and easier as you progress though the job. Re-assemble it and you are back, able to clean 4 story's again.

PRO 1- Groundwork PRO 1 is designed for cleaning glass ballustrades, glass pool fences, and ground work. It is also designed to be working 75' off the ground as the integral part of PRO 7.

PRO 2- 2 Story Work PRO 2 is the perfect pole for 2 story work.

It's super light and completely rigid. PRO 2 is a great investment if you want to clean greater heights in the future!

PRO 3- 3 Story Work Window cleaners love PRO 3 to meet all their local suburban low-rise requirements. It's tough, light, rigid and pulls apart to give the operator a PRO 2 and then a PRO 1 as he cleans top down to the ground.

PRO 4- 4 Story Work PRO 4 is the ultimate water fed pole. Amazing value as a 45' pole, it also replaces all other poles you would have once carried in your van. PRO 4 dismantles to give you PRO 3 for 3 story work, PRO 2 for 2 story work and the feather-light PRO 1 on the ground.

Water Fed Poles

reach

tm

MINI

Hot

This water fed pole is specifically designed for window cleaners looking to clean up to 2 stories.

Reach-iT developed the Reach-iT MiNi for the really tight jobs where you don’t have much space to maneuver. For example, the 3 ft space between a home and a fence. The MiNi has amazing agility in tight places.

reach

tm

XT Extension Section This is a 2-part extension section for your Reach-iT pole. Each section you purchase is the equivalent of adding 1 full story to your poles reach. This enables you to jump from a 4 story building to a 5 story building in no time. This extension section weighs 3 lbs and is 10' long.

Water Fed accessories tucker Water Fed Poles

Hint

15'

5 LBS

15ASH

$209.89

20'

6 LBS

20ASH

$266.79

30'

9 LBS

30ASH

$377.89

Don't see what you're looking for? We carry ALL of the Tucker brand Parts/Poles Please call for details: 862.266.0677

tucker Flow Screw-Restricted Flow TFS01 $12.00

Tucker Pole Adapter PP006 $32.27

Tucker Brush Double Trim 12" 12DT $66.97 Brush Full Trim 12" 12FT $68.97

Tucker Pole Tool TPT $14.97

Tucker Goosenecks 8" 103 $5.27 12" 103-12 $5.44 24" 103-24 $9.47 36" 103-36 $14.67

Tucker Gooseneck w/ Special Rinse Bracket 24" 10324XS $20.97 36" 10336XS $21.97

Tucker Shutoff Valve Kit TVP00c $127.99

Tucker Brush Replacement Head T101 $15.07

Aqua-Dapter Hose 50' ADSH50 $34.97

*Available in Red, Blue, Silver and Gold

Aqua-Dapter Hose 100' ADSH100 $61.97

Aqua-Dapter MK3

68

SHOPWINDOWCLEANINGRESOURCE.COM

40026

862.266.0677

$149.00

Spare Brushes / accessories

Hot

Hot RHG Dual Trim Nylon Brush 12" w/ Dual Jets 50002 $94.99 16" w/ Dual Jets 50003 $104.87

RHG Dual Trim Nylon Brush 12" w/ Pencil Jets 50001 $64.99

RHG Boars Hair Brush w/ Pencil Jets Only 12" 50004 $75.57 16" 50005 $95.57

Vikan Monofilament Brush w/ Pencil Jets 12" 50009 $64.97

Vikan Monofilament Brush w/ Fan Jets 12" 50013 $79.97

Vikan Sill Brush w/ Pencil Jets 50010 $79.97

vikan Hand Held Flow-through Brush 50015 $22.99

RHG Water Fed Detachable Scraper 50017 $17.99

RHG Over the Top Spray Adapter 40029 $26.99

RHG Pencil Jets

RHG Premium Fan Jets (Pair)

50006

RHG 'Reach' Around

$9.97

62345

$39.07

50007 $29.97

RHG 'Reach' Around Adapter Kit 40015 $19.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

69

Parts / accessories

WCR 4 Way Water Key 4WAY $18.57

Shurflo Demand Pump SFDPUMP $189.99

WCR Push to Fit T-Fitting HG002 $8.17

WCR Gallon Meter HF005 $75.37

WCR Clamps- Low Profile HF001 $0.97

WCR In-line Shutoff Valve SOV-001 $20.27

WCR Water Fed Pole Conversion Kit BR004 $100.57

WCR Shutoff Valve HF004 $20.27

WCR 3/8" Barbed to Garden Hose Fitting GHF38 $8.67

WCR Straight Push Fitting pushfit $8.00

WCR Clamp Pliers CP001I $25.37

WCR Scrub Pad and Holder Pad (single) WSCPD $1.79 Pad (5 pack) SCRPD05 $8.87 Swivel Scrub Pad Holder SCRSWV $12.99

HM Digital TDS Meters

70

TDS Meter 3

4001

$22.47

SM-1 In-line Single

4002

$26.57

DM-1 In-line Dual

4003

$42.47

wcr Filters Sediment 10"

SEDF

$18.87

Carbon 10"

CARF

$55.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Hose and hose Reels

RHG Metal Hose Reel Reel Only

70008

$109.99

Reel w/ 100' Hose

70008-1

$224.99

Hot

MR Series Mini Steel Hose Reel 1/2" Inlet/Outlet MR12 $231.99

SM Series Steel Hose Reel w/ 1/2" Inlet/Outlet SM15 $246.99

SM Series Hose Reel Stacking Kit SM-130 $51.99 SM Series Double Hose Reel with Stacking Kit SM130-15 $518.67

wcr 3/8" Pure Water Supply Hose 1'

H00003

$0.87

wcr 5/16" Pure Water Supply Hose

50'

H500

$50.00

30'

600031

$12.59

150'

H0001

$120.00

50'

600032

$21.97

300'

H0002

$235.00

100'

600033

$41.97

500'

H0003

$410.00

150'

600034

$62.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

71

Choosing a pure Water System Brand

Model

Weight

Hose

Filters

Water Meter

# Poles

Ettore

AquaClean EZ Pure

45 LBS

None

Carbon, RO, RO, DI

Water Gauge

1

Ettore

AquaClean EZ Pure Dolly

70 LBS

100'

Carbon, RO, RO, DI

Water Gauge

1

Ettore

AquaClean 2 Stage Cart

30 LBS

None

DI

Water Gauge

1

Ettore

AquaClean 3 Stage Cart (Electric/Battery)

85 LBS

None

Carbon, RO, DI

Water Gauge

Multiple

Ettore

AquaClean 4 Stage Cart (Electric/Battery)

95 LBS

None

Carbon, RO, RO, DI

Water Gauge

Multiple

IPC Eagle

HydroTube

28 LBS

50'

Carbon, RO, DI

Water Gauge

1

IPC Eagle

Hydro Cart

55 LBS

100'

Sediment, Carbon, RO, DI

Water Gauge

1

IPC Eagle

Hydro Cart Electric

86 LBS

100'

Sediment, Carbon, RO, DI

Water Gauge

2 or 3

IPC Eagle

Hydro Cart Battery

91 LBS

100'

Sediment, Carbon, RO, DI

Water Gauge

1 or 2

IPC Eagle

Hydro Cart Gas

86 LBS

100'

Sediment, Carbon, RO, DI

Water Gauge

1

IPC Eagle

RO/DI Electric Cart

157 LBS

166'

Sediment, Carbon, RO, RO, DI

Water Gauge

2

IPC Eagle

RO/DI Battery Cart

124 LBS

166'

Sediment, Carbon, RO, RO, DI

Water Gauge

1

Nationwide DI

Spotless Rinse Cart

85 LBS

None

DI

None

1

Unger

HiFlo Pure Water System

52 LBS

None

DI

Water Gauge

1

WCR

1/2 Cubic Foot DI Tank

23 LBS

None

DI

None

1

WCR

Full Cubic Foot DI Tank

70 LBS

None

DI

None

1

John Lee: In-house Pure Water Expert John Lee has been in the window cleaning business for over 28 years.

He is knowledgeable on everything window cleaning, but his main passion and expertise lies in pure water cleaning and water fed poles.

Have a question?

Contact John today!

Live chat with him right on our site or give him a call!!

Our customers love John Lee! "I just wanted to take a minute to let you guys know what a great experience I had with John Lee on a recent purchase of a DI/WFP system from WCR. A few weeks ago, I sent an email to WCR about a question I had about a WFP system. About 20 minutes later, I get a call from a WCR sales rep, and he took the time to answer all my questions, plus a whole lot more. After talking for a bit, I found out that his name is John Lee, and his brother is the pastor at our church here in Aiken, SC‌. small world. A few weeks later when I called to place the actual order for the WFP, John was extremely helpful in the process, and explaining the basics of WFP cleaning. When I received the system a week later I had some technical questions, and he, as always, answered the phone, and even though he was cleaning windows, took the time to talk me through my questions. I am amazed at the outstanding customer service, and level of professionalism from John and WCR. It was a pleasure doing business with him and WCR." Bob Keenan Aiken, SC "I spoke with John this afternoon. He explained the difference between Acme and European threads, but most beneficial to me he told me how to benefit from using my Unger Y-adapter to clean interior windows (completely volunteered information). I'm grateful to John and you guys both! Really, your business has been such a huge help to mine. I hope to meet you all one day at a WC convention!!"

Eric van Dalen Dillon, MT

Give John a call today: 865.310.0728 Johnwcr.com

Di tanks / resin 1/2 Cubic Foot DI Tank

Full Cubic Foot DI Tank

23 LBS

70 LBS

Weight 47"

21"

Power

Water

Water

# of Poles

1 Pole

1 Pole

Water Meter

None

None

Hose

None

None

Item #

DI 225

RO100

$217.99

$340.00

Price 9"

9"

wcr Regenerated Mixed Bed Resin 1/2 Cubic Foot

MBD-15SC-REGEN-5

$100.27

Full Cubic Foot

MBD-15SC-REGEN

$187.27

wtf

window cleaning twitter litter Ever wonder what people are really saying about window cleaning?

Now you can see! Check out these real responses when we decided to search “window cleaner” one day on Twitter.

When the window cleaners come, it's EPIC NINJA TIME! -13lem

you? -suzanne2608

Do window cleaners still exist? -flea

Always feel so judged when the window cleaners are here. -Becca_Phil

Old window cleaners never die, they just kick the bucket. -plasticmarauder

The concentration of window cleaners is very intense. -s0_indi3_br0

Walking to work, how come window cleaners are always happy? -DickoDickson44

Flashing the window cleaners is a weekly occurrence. -hannahbennett_x

OMG the window cleaners cleaning thing is awesome. -rhiannonbaryy

The cheeky window cleaners definitely brightened my morning :-) -laloadams

Why do window cleaners always turn up when you have no money? Cheque book where are

Window cleaners are here omg omg omg.

-LaylaMalik

74

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Finance Your System Buy Pay Now Later

Finance & Options

Buy Now Pay Later Program 1. Download these 2 forms

Download the Credit Card on File Form: www.windowcleanerproducts.com/docs/creditccconfile.pdf Download the WCR Credit Application: www.windowcleanerproducts.com/docs/creditappl.pdf 2. Once you have filled out both forms you can submit them any of the 3 ways: Fax in: 973-827-8312 Mail In: 47 State route 94 Vernon NJ 07462 Order Online: shopwindowcleaningresource.com Scan it and e-mail it to: sales@shopwindowcleaningresource.com 3. Call us within 1 business day to confirm your account has been set up: Please make sure both forms are filled out in their entirety to avoid delays.

Once you are all set up, just click pay by check at checkout and you are good to go, your order will ship like normal.

If we do not receive payment from you within 30 days from date of invoice, we will simply charge your card.

Please visit: shopwindowcleaningresource.com/buy-now-pay-later Any product over $2,000 is available for the Finance Program Products that are available to be financed have indications of such in their product descriptions, including lease amounts and lengths.

Why Finance?

Have you been looking at a Pure Water System that could really boost sales and revenue in your business, but can't quite afford it up front? That's why we offer the option to lease or finance almost all of our Pure Water Systems and select Water Fed Poles.

With zero money down you can have a brand new Pure Water System for as low as $100 per month. With flexible leasing options we can work with you to design a payment schedule that will fit right into your business. We can also ensure that your monthly payments won't change because they are fixed throughout the term of the lease.

Established Business - Zero Down, $1 Purchase Option An Established Business is a company that has been in business for 24 months or more. See finance information below.

Please note financing is available for startup companies at different rates. They can be obtained upon request. Please call for more information.

You have the option to put zero money down at time of purchase or a deposit of any amount.

Please visit: shopwindowcleaningresource.com/finance SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

75

pure water systems

AquaClean 4 Stage Cart

by RHG

AquaClean 3 Stage Cart

by RHG

AquaClean 2 Stage Cart

by RHG

Weight

95 LBS

85 LBS

30 LBS

Power

Available in Electric or Battery

Available in Electric or Battery

Water Pressure

# of Poles

Multiple Poles

Multiple Poles

1 Pole

Water Meter

Water Gauge

Water Gauge

Water Gauge

Hose Item #

None

None

None

110 v- 94004 / 12v- 94005

110 v- 94002 / 12v- 94003

94001

$3,995.00

$2,995.00

$595.00

Price

Ettore AquaClean Cart Replacement Filters

76

Carbon Filter

94012

$119.99

DI Filter

94011

$119.99

RO Membrane

94010

$494.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Chris' Top 5 Must Reads This Summer 1. Built to Sell by John Warrillow

Your company's most important product is the company itself. Listen to this book well before you're ready to sell so you can maximize your payout when you're ready to bail.

2. Steve Jobs by Walter Isaacson Epic.

3. Making It All Work by David Allen

The follow up book to the epic getting things done philosophy better known as GTD. David takes the concepts from the original quite a lot further in this book. He gives new meaning to the concept of mind like water and will bring you one step closer to zen like perfection.

4. Blue Ocean Strategy by Chan Kim & Renee Mauborgne Discover new ways to out-wit your competition in uncontested market spaces. It's pretty good.

5. The 22 Imutable Laws of Marketing by Al Ries & Jack Trout This book rules. It's short, cheap and powerfully effective.

Pure water systems

Hot Ettore AquaClean EZ Pure RO/DI System by RHG Weight

Power

# of Poles

Water Meter

Hose

Item #

Price

45 LBS

Water Pressure

1 Pole

Water Gauge

None

94000

$1,595.00

Ettore AquaClean EZ Pure Dolly by RHG Weight

Power

# of Poles

Water Meter

Hose

Item #

Price

70 LBS

Water Pressure

1 Pole

Water Gauge

100'

10018

$1,995.00

Ettore EZ Pure In-line TDS Meter 20090 $68.97

Ettore EZ Pure In-let Pressure Gauge 62009 $19.87

Ettore EZ Pure Replacement Filters 21" RO Membrane

94013

$494.99

Carbon Filter Cartridge

94015

$119.99

DI Filter Cartridge

94014

$119.99

RHG DI Caddy Kit 20100 $150.00

78

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Pure water systems

HydroTube Weight

28 LBS

Power

Tap Pressure 1 Pole

# of Poles

Water Gauge

Water Meter Hose

50' HTUBE

Item #

$1,443.99

Price

Add a Pump to Add a Pole!

HydroTube Electric Pump

HydroTube Gas Pump

# of Poles

2 Poles

2 Poles

Item #

HTEB

HTGB

$506.99

$1,033.99

Price

ipc eagle HydroTube Replacement Parts Filter Set

BD515068

$90.99

RO Membrane

BD515061

$634.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

79

pure water systems

Hot Hydro Cart

Hydro Cart Electric

Weight

55 LBS

86 LBS

Power

Tap Pressure

115 AC, 60 Hz, 10 amp

1 Pole

2 or 3 Poles

Water Gauge

Water Gauge

# of Poles Water Meter Hose

100’

100’

HYCT1

HYCT-E

$2,610.99

$4,227.99

Item # Price

ipc eagle Hydro Cart Filters Sediment

BD50507

$3.59

Carbon

BD505108

$7.97

DI Cartridge

BD500117

$65.77

Carbon/Sediment/ DI Set

BD500118

$79.67

RO Membrane

BD505106

$682.07

ipc eagle Hydro Cart Hose Upgrades Hose Reel Only

BD500187

$431.99

Hose Reel w/ 100' Hose

BD500186

$537.99

ipc eagle Hydro Cart Pump Kits

80

Electric Pump Kit

HYDROE

$1,616.99

Battery Pump Kit

HYDROB

$967.99

Gas Pump Kit

HYDROG

$2,238.99

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

pure water systems

Hydro Cart Battery

Hydro Cart Gas

Weight

91 LBS

86 LBS

157 LBS

124 LBS

Power

12 volt DC Gel Battery

Gas

115 AC, 60 Hz, 10 amp

(1) 12 volt DC Gel Battery

1 or 2 Poles

1 Pole

2 Poles

1 Pole

Water Gauge

Water Gauge

Water Gauge

Water Gauge

# of Poles Water Meter Hose Item # Price

RO/DI Electric Cart

RO/DI Battery Cart

100’

100’

166’

166’

HYCT-B

HYCT-G

RODI-E

RODI-B

$3,880.99

$4849.99

$5,435.99

$5,206.99

IPC Eagle Ready Pure BD500140 $165.99

ipc eagle RO/DI Cart Filters RO Membrane

BD515068

$356.99

Carbon

BD515061

$29.99

Sediment

BD515060

$29.99

DI Filter

BD505057

$97.99

IPC Eagle Replacement O-ring for DI Housing IPCORDI $7.97 SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

81

Bidding with

you tested your theory? Have you ever implemented virtual bidding just to see?

What if I told you I actually have a better close rate over the phone?

Just like you, my favorite thing is to get a call for an estimate, drive to the estimate, spend thirty minutes talking with the client, write up the estimate, drive back to the office, wait for them to call me, call them because they never called like they said they would, all to find out someone under-bid me – oh, wait, I hate that. I bet you do, too.

Estimates have to get done, even if it is the most frustrating part of being in business.

They don't have to suck this much though.

You've heard about people doing virtual bidding, but may think "it wouldn't work for me," or "it's my personality that sells the job". Okay, maybe this is true. Have

82

People really like the fact that everything is done quickly. When people call, they have window-cleaning on their brain at that very moment. Plus, you can save gas, wear and tear on your vehicle, and your time, which, as you know, is valued at about $50 an hour and up.

There are two programs we use in my company. Google Maps’ Street view, and Bing’s birds’ eye. With Google Street view you get an up close look at the windows from the street in front of their house.

This will give you an idea of the window and home style you're dealing with. With Bing’s birds’ eye view you get to see their home from all angles. Now there are still about 5% that we really can't see from any angle, and for those, I will do an on-site estimate.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Now that you can see the house from your comfy office chair there are a few questions you will need to ask: - Do you have storms?

-Do you have any clips on your windows that remove an inside pane of glass?

- When was the last time your windows were cleaned?

These are the questions we make sure to ask, because in our area we do have storms and we price accordingly.

If you have been doing window cleaning a while, you have probably run into most styles of homes, and can judge the time it will take to complete the job. One of the most important parts of finishing the conversation is the line "as long as all the information you gave was correct, the price is $***.� Because, truth be told, not everyone is as informed about what kind of windows they have. It's not that they are lying to you - they may just not know, so as our crews get to the job site they will verify price and if it happens to have storms, then we let the

homeowner know and approve the price change.

The other great thing about this is that when the estimate is given, I will already have the date, we can book them then and there. What tends to happen is I will say "your price for your inside and outside window cleaning is $399, this price includes the tracks, sills, and frames.

Our first available appointment is June 15th at noon, how does that sound for you?" They have all the info they need to say "yes, let's do it!"

I love up-selling, and if you knew what was good for you, you would too!

So you save money, time, gas, and you have a happy customer. So why aren't you doing it?

Josh Cronin Reach-iT Water Fed Poles 262.320.7704

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Indoor water fed Learn More!

Hot Learn More!

Unger Y-Adapter Kit

UYAK $127.97

Unger SpeedClean Window Kit CK053 $92.99

Unger Aluminum Pad Holder PHH20 $14.99

unger Microfiber Polishing Pad PHP20 $5.97

Unger HiFlo Thread Adapter AFAET $12.49

Unger Microfiber Washing Pad PHW20 $7.97

Unger 8" Scrub Pad OPS20 $1.49

unger HiFlo MultiLink YAdapter FTYAD $68.99

84

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Indoor Water Fed

rhg DragonFly Indoor Water Fed System DF001 $1,694.99

Includes:

(Visit us online for more details)

Watch this video

Indoor Water Fed System

Ettore Dual-e-y Indoor Water Fed System DUAL01 $52.99

Includes: • RHG Reach Around

Hydro Clean Indoor Water Fed System

IPC eagle Hydro Clean 5' Indoor Window Cleaning Tool HC5 $186.59 Ipc Eagle Hydro Clean 10' Indoor Window Cleaning Tool HC10 $211.37

• (2) Ettore Mop Head with Microfiber Pads • (2) Ettore Replacement Microfiber Pads

Includes: Pole, applicator, and (3) replacement pads

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

85

high rise

All Vac Heavy Duty Single Cup Lifters 4" Cup

A1859

$24.39

5" Cup

A1912

$27.39

Trigger Valve Assembly

6532-T

$10.89

All Vac Replacement Cups 4"

A959

$9.89

4" w/ Stainless Insert

A959-SSI

$16.89

5"

A1867

$11.39

5" w/ Stainless Insert

A1867-SSI

$18.89

All Vac Straight Handle Suction Cup 18"

A6472-V

$35.69

36"

A6472-V-36

$61.69

All Vac Heavy Duty Double Cup Lifters 4" Cup

86

A6540

$35.39

5" Cup

A6541

$37.39

All Vac Locking Lever Suction Cup Lifter

Complete Valve Assembly

6539

$6.89

Lifter

SHOPWINDOWCLEANINGRESOURCE.COM

A77025C

862.266.0677

$27.89

Foot wear

korkers TuffTrax 3-in-1 Sandal

korkers WorkTrax w/ Push Through Caulks

Medium

IA5300-M

$79.99

Medium

IA51010M

$59.99

Large

IA5300-L

$79.99

Large

IA51010-LG

$59.99

X-Large

IA5300-XL

$79.99

X-Large

IA51010XL

$59.99

korkers TuffTrax 3-in-1 Spiked Rubber Sole

korkers Tool

Medium

IA7020-M

$29.99

Tool

Large

IA7020-L

$29.99

X-Large

IA7020-XL

$29.99

FA8719

$9.99

korkers TuffTrax Soft Foam Accessory korkers TuffTrax 3-in-1 Composite Foam Sole Medium

IA7040-M

$19.99

Large

IA7040-L

$19.99

X-Large

IA7040-XL

$19.99

Medium

IA7010M

$7.99

Large

IA7010L

$7.99

X-Large

IA7010XL

$7.99

Shoe Covers

Booty boots Shoe Covers X-Large XLE5BL $19.97

See page 52 for sales!

Booty Boots Shoe Covers Medium ME5FG $19.97

wcr Outdoor Shoe Covers 50 Pack White $22.89

Booty Boots Shoe Covers Large LE5RB $19.97

Wcr Indoor Shoe Covers 50 Pack SC-Universal $18.87

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

87

Training Material

Fields Construction Window Cleaning Basics FCWCB $155.97

Fields Tempered Glass Defects TGD1 $88.97

Fields Hard Water Spot Removal HWSR $28.37

Ryan Grant wcr Welcome to Professional Window Cleaning WTPWCDVD $31.97

wcr Advanced Window Cleaning Skills DVD AWCSD $44.97

While trying to order another set of sectional ladders, I noticed another company had them cheaper. I called Kate and she matched the price!!

Thank you WCR for honoring what you said about price matching/beating!!

You have a customer for life.

John Baxter Books How to Clean Windows Like the Pros

BAX01

$16.99

Como Limpiar Ventanas Como Professional

9632

$16.99

Window Cleaning Bidding

BAX03

$22.89

The Window Cleaning Business

BAX04

$23.89

Federal Income Tax

BAX05

$19.89

WCR Manuals/Guides

The & Low-Rise Residential aner Window Cle ok Commercial sons Handbo Safety for All

Sea

Window Cleaning

88

2011 All County Window Cleaning Employee Handbook

2011EHB

$299.00

Safety Manual

WCRSM

$99.00

on

Resource Associati

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Ladders / ladder accessories Metallic ladders Available Sizes

Top Aluminum

Center Aluminum

Bottom Aluminum

4'

_

5'

_

6'

X X X

X X X

X X X

_

_

_

_

Call for Pricing

Call for Pricing

7' 8' Price

Call for Pricing

Metallic Ladder Replacement Parts V-Groove Top Section

WC-VG

$19.99

Locking Pins

WC-LP

$16.99

Replacement Shoe

LP-R-25

$12.99

Replacement Yoke

WC-SLY

$17.99

levelok Ladder Levelers LLSTB1AL $112.87

Levelok Quick Connect Ladder Leveler LLSTB2QC $89.87

wcr Ladder Lanyard LADDALAN $13.97

levelok Shoulder Rest SWEL2 $34.97

pivit Ladder Tool pvpiv $99.97

Levelok Open Rung Standout Bracket ST-ORS-3 $39.97

SHOPWINDOWCLEANINGRESOURCE.COM

hook-um dano Ladder Locks HUDLL $64.29

862.266.0677

89

At Cost Printing

Free Listing in Our Insured Directory

Join the WCRA And get ALL of this for only $349!!

C M Y K

Door Hangers Sunny

Monday

Tuesday

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Wednesday

Thursday

Sunny

Chance of Rain: 0%

Friday

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Jumbo Cards 8.5 x 11

r-tay

spring. The BEST time of year to have your windows cleaned!

Sunday

Chance of Rain: 0%

Postcards 4 x 6

Saturday

Sunny

Chance of Rain: 0%

All County Window Cleaning.

1. Fully insured to protect your home.

2. Quality service money back guarantee.

3. Servicing NJ and NY since 2000.

4. The absolute BEST choice spring window cleaning. for your

Pa Graduation Graduatioofn= the party and

MOME NT THAT AWKWARD D ISN’T THAT YOUR HUSBAN WHEN YOU REALIZE HE IS AS HANDY AS HE THINKS

s!

You take care of the window we’ll take care

JUST $249!

the Glare!

Pardoncleaned your

REGULARLY $400

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT!

We just neighbors’ windows!

SCHEDULE YOUR APPOINTMENT

FREE basic screen cleaning!

FREE frame and sill wipe-down!

TODAY:

973.827.8311

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included.

Standard 2 pane windows.

We also offer:

Chandelier Cleaning Risk-free Glass Scratch Removal Chandelier Cleaning Gutter Cleaning, Whitening Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Roof Washing service! Gift Certificates also available! our quality All County WWW.ALLCOUNTYWINDOWCL Talk to your neighbor about Window

Ask about our referra l progra m!

SCHEDULE

YOUR APPOI

APPOINTMENT SCHEDULE YOUR

TODAY:

1

973.827.831

NTMEN

T TODAY :

973.827.8

311

EANING.COM

Cleaning

today!

Schedule an appointment Schedule your appointment today: 973.827.8311 973.827.8311 www.allcountywind owcleaning.com WWW.ALLCOUNTYWI NDOWCLEANING.COM

Fliers

Marketing Packets

Email Templates

spring. The BEST time of year to have your windows cleaned!

Get rid of unwanted

Pardon the Glare!

We just cleaned your up! buildneighbo pollen rs’ windows!

some 50 enjoying the warm weather, from basking in the sun and Pollen produced While most of us are to even go outside.

It is at last spring time! induced allergies, afraid April and May. If betweenalso JerseyWe suffering from pollen offer: over! million Americans are type of allergens in New is finally are the most common summer, but the wait trees, weeds and grasses yourself inside until lousy. Let us comeCleaning like hay fever you lock in making you feelChandelier you suffer from allergies indeed pollen and aiding on your windows is Risk-free Glass Scratch That thin yellow film unwanted pollen build-up!

Gutter out and get rid of that

sill FREE frame and

Schedule an appointm CALL

Sunday

Sunny

ent today!

FREE basic screen wipe-down! sill FREE frame and

Wednesday

Thursday

Sunny

Friday

Sunny

Chance of Rain: 0%

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Saturday

Sunny

Chance of Rain: 0%

REGULARLY $400

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT! FREE basic screen cleaning!

FREE frame and sill wipe-down!

our quality service!

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included.

Standard 2 pane windows.

SCHEDULE:

ws!

You take care of the windo we’ll take care

Sunny

Chance of Rain: 0%

JUST $249!

Removal

20, 2012!

THROUGH JUNE 2 pane windows.

OFFER GOOD Standard not included.

Storm windows

CALL NOW TO

Tuesday

Sunny

Chance of Rain: 0%

All County Window Cleaning.

1. Fully insured to protect your home.

2. Quality service money back guarantee.

3. Servicing NJ and NY since 2000.

4. The absolute BEST choice spring window cleaning. for your

Par-tay Schedule an appointmen Graduationt today! tion=973.827 GraduaWWW.ALLCOU and .8311 .8311 the party 973.827 of NTYWINDOWC

keep trying! signal, please If you get a busy Chandelier Cleaning Scratch Removal Risk-free Glass Whitening Gutter Cleaning, also available! m Gift Certificates indowcleaning.co www.allcountyw

Monday

Chance of Rain: 0%

$400

Roof Washing Talk to your neighbor about REGULARLY

CLEANING! SPRING WINDOW OUT! – INSIDE AND 20 WINDOWS cleaning!

Removal Cleaning, Whitening $249!

JUST $400 REGULARLY Roof Washing Talk to your neighbor about our quality service!

FREE basic screen wipe-down!

20, 2012!

THROUGH JUNE 2 pane windows.

OFFER GOOD Standard not included.

Storm windows

some 50 enjoying the warm weather, from basking in the sun and Pollen produced While most of us are to even go outside.

It is at last spring time! induced allergies, afraid April and May. If betweenalso JerseyWe suffering from pollen offer: over! million Americans are type of allergens in New is finally are the most common summer, but the wait trees, weeds and grasses yourself inside until lousy. Let us comeCleaning like hay fever you lock in making you feelChandelier you suffer from allergies indeed pollen and aiding on your windows is Risk-free Glass Scratch That thin yellow film unwanted pollen build-up!

Gutter out and get rid of that

Cleaning, Whitening JUST $249!

CLEANING! SPRING WINDOW OUT! – INSIDE AND 20 WINDOWS cleaning!

keep trying! signal, please If you get a busy Chandelier Cleaning Scratch Removal Risk-free Glass Whitening Gutter Cleaning, also available!

Gift Certificates ing.com ywindowclean www.allcount

Pardon the Glare!

We just cleaned your ! build-up neighbors pollen ’ windows!

Get rid of unwante d

LEANING.COM

All County Window Cleaning

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Gift Certificates also available!

WWW.ALLCOUNTYWINDOWCLEANING.C

OM

Schedule your appointment today:

973.827.8311

973.827.8311

www.allcountywindowcle

aning.com

NOW TO SCHEDULE:

WWW.ALLC 7.8311 OUNTYWIN 973.82 DOWCLEAN ING.COM

Forms

SCHEDULE YOUR APPOINTMENT

TODAY:

973.827.8311

Service Contracts

Truck # _______ Supervisor name:__________________________Date:______________Circle one: Day Start/ Day End Visual walk around:

Proposal Packets

Contract for Pressure Washing Services

This contract is made between _________________, (hereafter known as the Client) and Pressure Washing Resource (hereafter known as the PWR). The Client desires to have certain pressure washing services, described below, performed upon the Client’s premises located at _____________________. Therefore, the parties hereby agree as follows: 1. Client shall grant PWR access to the property and its surroundings during regular business hours and other mutually agreeable times.

2. Client shall provide for PWR’s use in performance of this contract the following equipment and supplies: ____________________________________________________________________________ ____________________________________________________________________________

2012

Window Cleaning Proposal Packet

3. Client shall pay PWR entire balance of job cost within 30 days of projects completion.

Use a "

" for Good and an "X" for Bad.

Truck Exterior: ___Hood ___Front Bumper ___Passenger Side ___Rear Bumper ___Driver Side ___Top ___Under Carriage ___Windows/Mirrors ___Windows Shut ___Spare Tire ___Bed Clean of Debris ___Ladder Rack ___Back Passenger Tire ___Back Driver Tire ___Front Passenger Tire ___Front Driver Tire ___License plates Inspection Sticker Expires:___/____

Truck Interior: Lights: ___Doors Locked ___Passenger Brake Light ___Door Locks ___Driver Brake Light ___Doors Working ___Passenger Reverse Light ___Driver Window ___Driver Reverse Light ___Passenger Window ___Back Passenger Blinker ___Back Window ___Front Passenger Blinker ___Cab is Clean of Debris ___Back Driver Blinker ___Seatbelts ___Front Driver Blinker ___Floor mats ___Driver Lowbeam ___Seats ___Passenger Low Beam ___First Aid kit ___Driver High Beam ___G.P.S. ___Passenger High Beam Registration Card Expires ___/____ Insurance Card Expires___/___/_____ Start Truck & Observations____________________________________ Mileage___________ ___Heat End of Day: ___AC ___Brakes ___Fan Speeds ___Steering ___Wipers ___Suspension ___Washer Fluid ___Transmission ___Dome Light Any other observations:____________ Engine Light? On/Off _______________________________ Airbag Light? On/Off _______________________________

"X" Because: ________________________________ ________________________________ ________________________________ ________________________________ ________________________________ Discrepancies not on the list: _____________________________________ ______________________________________________________________ ______________________________________________________________

Manuals and E-Books

4. Services to be performed by PWR include pressure washing all exterior building surfaces specified by Client. All surface dirt, mold/mildew, algae etc. will be removed from exterior building service by use of pressure washer and diluted chemicals. Chemicals used are environmentally safe and pose no threat to surrounding plants/trees or wildlife.

5. PWR shall begin performing services on ______________. Thereafter, services shall be performed on a schedule to which the parties agree.

6. Either party may terminate this agreement with written notice to the other party. Any payment for services rendered owed by Client shall be due and payable at the time this agreement is terminated.

In witness to their agreement to these terms, the Client and PWR affix their signatures below: _____________________________________ Client’s signature, date

_________________________________ PWR’s Signature, date

_____________________________________ Client’s printed name

_________________________________ Contractor’s business name

_____________________________________ Client’s street address, city, state, ZIP code

_________________________________ PWR’s business address, city, state, ZIP code

973.827.8311

Promo Items

www.allcountywindowcleaning.com

GlassRenu Discount

$500 OFF

Customer Factor Discount

$120 Off When you pur-

chase an annual membership!

Business Planning Tools

ResponsiBid Discount

1/2 Off

5% Off the WCR Store

5% Off

Every Product

Select Products

Members Only Webinars

Members Only Private Forum

Business section

P h icks s e r F This Summer

spring. The BEST time of year to have your windows cleaned!

Sunday

Sunny

Chance of Rain: 0%

Monday

Sunny

Chance of Rain: 0%

Tuesday

Wednesday

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Thursday

Friday

Saturday

Pardon the Glare!

Sunny

Chance of Rain: 0%

All County Window

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

We just cleaned your Cleaning. neighbors’ windows!

1. Fully insured to protect your home.

2. Quality service money back guarantee.

3. Servicing NJ and NY since 2000.

4. The absolute BEST choice for your spring window cleaning.

JUST $249!

REGULARLY $400

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT! FREE basic screen cleaning!

FREE frame and sill wipe-down!

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included. Standard 2 pane windows.

We also offer: Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Roof Washing Talk to your neighbor about our quality service!

THAT AWKWARD MOMENT

WHEN YOU REALIZE THAT YOUR HUSBAND ISN’T AS HANDY AS HE THINKS HE IS

Schedule an appointment today!

973.827.8311

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Gift Certificates also available!

All County Window Cleaning

WWW.ALLCOUNTYWINDOWCLEANING.COM

y

ta Graduation ParGraduation= the party and

WWW.ALLCOUNTYWINDOWCLEANING.COM

Schedule your appointment today:

973.827.8311

You take care ofof the windows! we’ll take care

www.allcountywindowcleaning.com

SCHEDULE YOUR APPOINTMENT TODAY:

973.827.8311

www.allcountywindowcleaning.com

973.827.8311

Schedule your appointment today: Window Cleaning

All County

SCHEDULE YOUR APPOINTMENT TODAY:

973.827.8311

WWW.ALLCOUNTYWINDOWCLEANING.COM

Gift Certificates also available!

Gutter Cleaning, Whitening Risk-free Glass Scratch Removal Chandelier Cleaning

973.827.8311

973.827.8311

SCHEDULE YOUR APPOINTMENT TODAY:

SCHEDULE YOUR APPOINTMENT TODAY:

Marketing Packets are now available for any new marketing material created for we’ll take care our WCRA members.

Each Marketing Packet contains an 8.5" x 11" jumbo card, You take care ofof the window s! the party and JUST Gr $249! aduatio4.25" 4" x 6" postcard, x 11" n= Graduationdoor hanger, 8.5" x 11" color flier, 8.5" x 11" black and Par-tay white flier and a web ready e-mail template.

Storm windows not included. Standard 2 pane windows.

OFFER GOOD THROUGH JUNE 20, 2012!

FREE frame and sill wipe-down!

FREE basic screen cleaning!

20 WINDOWS – INSIDE AND OUT! SPRING WINDOW CLEANING! REGULARLY $400

spring window cleaning.

4. The absolute BEST choice for your 3. Servicing NJ and NY since 2000.

2. Quality service money back guarantee.

1. Fully insured to protect your home.

AS HANDY AS HE THINKS HE IS WHEN YOU REALIZE THAT YOUR HUSBAND ISN’T

All County Window Cleaning.

All of the small postcards, large postcards, e-mail templates, THAT AWKWARD marketing MOMENT packets, business forms, fliers, contracts and proposal packets are now only available to our WCRA members.

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunny

Sunny

Sunny

Sunny

Sunny

Sunny

Sunny

to have your windows cleaned! spring. The BEST time of year

get it now!

Don't forget to check out our FREE Direct Mail Manual SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

91

spring. The BEST time of year to have your windows cleaned!

Pardon the Glare!

Sunday

Sunny

We just cleaned your neighbors’ windows!

Chance of Rain: 0%

Monday

Tuesday

Sunny

Chance of Rain: 0%

Wednesday

Sunny

Chance of Rain: 0%

Thursday

Sunny

Sunny

Chance of Rain: 0%

Chance of Rain: 0%

Friday

Sunny

Chance of Rain: 0%

Saturday

Sunny

Chance of Rain: 0%

All County Window Cleaning.

Get rid of unwanted pollen build-up!

1. Fully insured to protect your home.

2. Quality service money back guarantee.

3. Servicing NJ and NY since 2000.

4. The absolute BEST choice for your

We also offer:

spring It is at last spring time! While most of us are basking in the sun and enjoying the warm weather, somewindow 50 cleaning. million Americans are suffering from pollen induced allergies, afraid to even go outside. Pollen produced from trees, weeds and grasses are the most common type of allergens in New Jersey between April and May. If JUST $249! you suffer from allergies like hay fever you lock yourself inside until summer, but the wait is finally over!

REGULARLY $400 That thin yellow film on your windows is indeed pollen and aiding in making you feel lousy. Let us come SPRING WINDOW CLEANING! out and get rid of that unwanted pollen build-up!

20 WINDOWS – INSIDE AND OUT!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening WHEN YOU REALIZE THAT YOUR HUSBAND Roof Washing Talk to your neighbor about AS our HE quality service!

AS HANDY THINKS HE IS

THAT AWKWARD MOMENT

ISN’T

We just cleaned your neighbors’ windows!

JUST $249!

REGULARLY $400

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included. Standard 2 pane windows.

We also offer:

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT!

Schedule an appointment today!

973.827.8311

Pardon the Glare!

FREE basic screen cleaning!

FREE frame and sill wipe-down!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening

FREE basic screen cleaning!

FREE frame and sill wipe-down!

Chandelier Cleaning RoofScratch Washing Risk-free Glass Removal Gutter Cleaning, Whitening Talk to your neighbor about Gift Certificates also available!

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included. Standard 2 pane windows.

WWW.ALLCOUNTYWINDOWCLEANING.COM

If you get a busy signal, please keep trying!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Gift Certificates also available! www.allcountywindowcleaning.com

All County CALL NOW TO SCHEDULE: Window Cleaning

our quality service!

Schedule an appointment today!

WWW.ALLCOUNTYWINDOWCLEANING.COM

973.827.8311 Schedule your

973.827.8311

appointment today:

973.827.8311 WWW.ALLCOUNTYWINDOWCLEANING.COM

SCHEDULE YOUR APPOINTMENT TODAY:

www.allcountywindowcleaning.com

WWW.ALLCOUNTYWINDOWCLEANING.COM

973.827.8311

973.827.8311

www.allcountywindowcleaning.com

Schedule an appointment today!

973.827.8311

Ask about our referral program!

Schedule your appointment today: Talk to TODAY: your neighbor about our quality service!

SCHEDULE YOUR APPOINTMENT Roof Washing Window Cleaning 973.827.8311 WWW.ALLCOUNTYWINDOWCLEANING.COM All County Gutter Cleaning, Whitening Gift Certificates also available!

Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Chandelier Risk-free Glass Scratch Cleaning Removal

973.827.8311

Chandelier Cleaning 973.827.8311 We also offer:

neighbors’ windows!

We just cleaned your

SCHEDULE YOUR APPOINTMENT TODAY:

SCHEDULE YOUR APPOINTMENT TODAY:

Ask about our referral program!

Pardon the Glare!

Storm windows not included. Standard 2 pane windows.

OFFER GOOD THROUGH JUNE 20, 2012!

Door Hangers

Fliers Postcards Jumbo Cards E-mail Templates FREE frame and sill wipe-down!

FREE basic screen cleaning!

20 WINDOWS – INSIDE AND OUT! SPRING WINDOW CLEANING!

JUST $249!

REGULARLY $400

These are all available to Wcra Members only. You can preview them at: shopwindowcleaningresource.com/print/wcra-member-downloads-1.html spring window cleaning.

4. The absolute BEST choice for your 3. Servicing NJ and NY since 2000.

2. Quality service money back guarantee.

1. Fully insured to protect your home.

AS HANDY AS HE THINKS HE IS WHEN YOU REALIZE THAT YOUR HUSBAND ISN’T

THAT AWKWARD MOMENT visor __ Super Truck # _____ around: Visual walk

_________C

_Date:_____

__________

__________

name:_____

Day ircle one:

Start/ Day

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Sunday

Monday

Tuesday

Wednesday

Thursday

Friday

Saturday

Sunny

Sunny

Sunny

Sunny

Sunny

Sunny

Sunny

End

to have your windows cleaned! spring. The BEST time of year

Window Cle aning

Use a "

All County Window Cleaning.

Chance of Rain: 0%

Lights:

er Brake

Proposal

2011 Packet

Light

___Passeng Brake Light r: ___Driver er Reverse Light Truck Interio Locked Light ___Passeng Reverse ___Doors Blinker Locks ___Driver ___Door Passenger Blinker Working ___Back ___Doors Passenger r Window ___Front ___Driver er Window Driver Blinke r ___Back ___Passeng Driver Blinke Window ___Front Lowbeam ___Back of Debris ___Driver er Low Beam is Clean b ___Ca ___Passeng High Beam ___Seatbelts mats ___Driver er High Beam ___Floor sseng ___Pa ___Seats kit Aid ___First __ _______ ___G.P.S. Card Expires ___/__ __ __________ s___/___/___ __________ Registration _____ Card Expire Insurance & Observations____ Start Truck _______ End of Day: Mileage____ ___Brakes ___Heat ___Steering ion ___AC ___Suspens ion Speeds _______ ___Fan ___Transmiss ations:_____ ______ observ ___Wipers Any other _______________ ______ Fluid ___Washer __________ _______________ Light se: _______ ___Dome __________ On/Off "X" Becau _______________ _______ Engine Light? On/Off __________ _______________ _______ Airbag Light? __________ _______________ _______ _______ __________ _______________ _______ __ __________ __________ _______________ __ __________ _______________ _____ _____ _____ _____ 973.827.83 __________ s not on the list: _______________ _______________ www.a llcountywindo 11 Discrepancie_______________ _______________

wcleaning.com

__________ _______________ __________

" for Good

and an "X"

for Bad.

r: Truck Exterio ___Hood Bumper ___Front er Side ___Passeng Bumper ___Rear Side ___Driver ___Top Carriage der ___Un /Mirrors ___Windows Shut ___Windows Tire ___Spare Debris Clean of ___Bed Rack dder Tire ___La Passenger ___Back Driver Tire Tire ___Back Passenger ___Front Driver Tire ___Front plates ense s:___/____ ___Lic Sticker Expire Inspection

Business forms service contracts proposal packets promo items These are all available to Wcra Members only. You can preview them at: shopwindowcleaningresource.com/print/wcra-member-downloads-1.html 92

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Business section

Manuals are available online. Check online for the most up to date information.

Printing services are available online and over the phone only. We offer printing services for 8.5" x 11" postcards, 4" x 6" postcards, 4.25" x 11" door hangers and carbon copy printing. We will price match with most printers.

Please send any printing quote requests or special order printing requests to stephanie@windowcleaningresource.com.

Responsibid Software Month to Month RBSOFT $79.00

Responsibid Annual License RESOANLI $750.00 *Half off select ResponsiBid programs. Visit For complete details: shopwindowcleaningresource.com/print/wcra-member-downloads-1/discount-programs.html

New Discount programs Discount programs are a new feature for WCRA members. Visit: shopwindowcleaningresource.com/print/wcra-member-downloads-1/discount-programs.html

for a full list of discount programs including some for ResponsiBid!

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

93

Why the Wcra?

Over $10,000 In value Right when you join!

The WCRA is unlike any other window cleaning association. It offers you as a window cleaning business owner the chance to take a second look at the business aspect of your company and the tools to help you make it grow. Whether you're looking to add some employees or increase your marketing efforts the WCRA is there to guide you through this process. It's not all about the over ten thousand dollars in free marketing materials, although that is a great perk, it's about helping you reach that revenue goal you've been striving for and surpass it.

Why Join? Just read the rave reviews!!

I wanted to increase my marketing this year and with all the great downloads you get with this membership, I have already made my money back and will hopefully make piles more! -Paul

Being a member of the WCRA is totally worth the up front cost. The marketing materials alone more than pay for the cost of the membership,the private forum is also a great tool being able to pick the brains of other members is an invaluable asset. I'm also a big fan of the store discount. All the benefits you get from being a member pay for the cost of membership into the WCRA in short order. -Brian

Love the WCRA program. You guys are changing everything about our industry for the better. Thank you for that! -Doug

If you buy or are going to buy thousands of dollars a year worth of supplies and want to save tons of money - join. If you want free templates - join. If you want to be able to bounce ideas freely off other member without being on a public forum - join. The ACWC Handbook you get for joining is worth it's weight in gold. Plus the little tricks we don't share on the public forum about goals, growing your business 50%+ a year has been discussed recently as well as 'The Hiring Process'. -Matt

The private forum alone is worth the fee. Then add the templates and your already winning. The discount in the store is an added bonus. -Dave

94

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

spring. The BEST time of year to have your windows cleaned!

Pardon the Glare!

We just cleaned your neighbors’ windows!

Sunday

Sunny

Chance of Rain: 0%

We also offer:

THAT AWKWARD MOMENT

973.827.8311

WWW.ALLCOUNTYWINDOWCLEANING.COM

Graduation Par-tay Graduationthe=party and

SCHEDULE YOUR APPOINTMENT TODAY:

Tuesday

Wednesday

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Friday

Sunny

Chance of Rain: 0%

Saturday

Sunny

Chance of Rain: 0%

Pardon the Glare!

REGULARLY $400

neighbors’ windows!

REGULARLY $400

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT!

We also offer:

FREE basic screen cleaning!

FREE frame and sill wipe-down!

FREE basic screen cleaning!

FREE frame and sill wipe-down!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Roof Washing our quality service!

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included. Standard 2 pane windows.

OFFER GOOD THROUGH JUNE 20, 2012!

Storm windows not included. Standard 2 pane windows.

If you get a busy signal, please keep trying!

You take care ofof the windows! take care 973.827.8311 we’ll

Sunny

JUST $249!

We just cleaned your

JUST $249!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Gift Certificates also available! www.allcountywindowcleaning.com

Thursday

Chance of Rain: 0%

1. Fully insured to protect your home.

2. Quality service money back guarantee.

3. Servicing NJ and NY since 2000.

4. The absolute BEST choice for your spring window cleaning.

SPRING WINDOW CLEANING! 20 WINDOWS – INSIDE AND OUT!

Schedule an appointment today!

Sunny

Chance of Rain: 0%

All County Window Cleaning.

It is at last spring time! While most of us are basking in the sun and enjoying the warm weather, some 50 million Americans are suffering from pollen induced allergies, afraid to even go outside. Pollen produced from trees, weeds and grasses are the most common type of allergens in New Jersey between April and May. If you suffer from allergies like hay fever you lock yourself inside until summer, but the wait is finally over!

That thin yellow film on your windows is indeed pollen and aiding in making you feel lousy. Let us come out and get rid of that unwanted pollen build-up!

Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Roof Washing Talk to your neighbor about our quality service!

WHEN YOU REALIZE THAT YOUR HUSBAND ISN’T AS HANDY AS HE THINKS HE IS

Monday

Get rid of unwanted pollen build-up!

Talk to your neighbor about Chandelier Cleaning Risk-free Glass Scratch Removal Gutter Cleaning, Whitening Gift Certificates also available!

CALL NOW TO SCHEDULE:

973.827.8311

Schedule an appointment today!

All County Window Cleaning

973.827.8311

WWW.ALLCOUNTYWINDOWCLEANING.COM

WWW.ALLCOUNTYWINDOWCLEANING.COM

Schedule your appointment today:

WWW.ALLCOUNTYWINDOWCLEANING.COM 973.827.8311

973.827.8311

www.allcountywindowcleaning.com

Schedule an appointment today!

SCHEDULE YOUR APPOINTMENT TODAY:

www.allcountywindowcleaning.com

973.827.8311

Talk to your neighbor about our quality service!

973.827.8311

973.827.8311

Roof Washing today: Schedule your appointment Gutter Cleaning, Whitening Risk-free Glass Scratch Removal Window Cleaning All County WWW.ALLCOUNTYWINDOWCLEANING.COM Chandelier Cleaning

973.827.8311

SCHEDULE YOUR APPOINTMENT TODAY:

Gift Certificates also available!

We also offer: Gutter Cleaning, Whitening Risk-free Glass Scratch Removal Chandelier Cleaning

SCHEDULE YOUR APPOINTMENT TODAY:

neighbors’ windows!

We just cleaned your

Pardon the Glare!

we’ll take care You take care ofof the windows! the party and

Storm windows not included. Standard 2 pane windows.

OFFER GOOD THROUGH JUNE 20, 2012!

FREE frame and sill wipe-down!

FREE basic screen cleaning!

Graduation= Gra

duation Par-tay

20 WINDOWS – INSIDE AND OUT! SPRING WINDOW CLEANING!

JUST $249!

REGULARLY $400

AS HANDY AS HE THINKS HE IS WHEN YOU REALIZE THAT YOUR HUSBAND ISN’T

spring window cleaning.

4. The absolute BEST choice for your 3. Servicing NJ and NY since 2000.

2. Quality service money back guarantee.

1. Fully insured to protect your home.

THAT AWKWARD MOMENT

All County Window Cleaning.

Chance of Rain: 0%

Sunny

Sunday

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Sunny

Chance of Rain: 0%

Sunny

Ask about our Tuesday referral program!

Monday Wednesday

Chance of Rain: 0%

Chance of Rain: 0%

Chance of Rain: 0%

Thursday

Friday

Saturday

Sunny

Sunny

Sunny

SCHEDULE YOUR APPOINTMENT TODAY:

973.827.8311

to have your windows cleaned! spring. The BEST time of year

You receive these amazing benefits as a wcra member: Value $1,188+ $1,683+ $990+ $990+ $279+ $2,789+

Pre-tested 8.5 x 11 Postcards Pre-tested 4 x 6 Postcards Pre-tested Commercial Direct Mail Pieces Pre-tested Commercial Proposal Packets Pre-tested Door Hangers Marketing Packets

Value $824+ $250+ $98+ $4,000+ $100+ $395+ $184+

PLUS!

Pre-tested Fliers Pre-tested E-mail Templates Pre-tested Business Forms Free Webinar Training Sessions Free Google Places Guide Free Business Apps Promo Items Meet Bob

Free Safety Manual (Downloadable PDF), Free Listing in our Insured Directory, State of the Art Private (ad free) Forum, 5% Off in the Entire WCR Store and now discount programs including $500 off of a GlassRenu System, $120 off an annual membership to the Customer Factor and half off select ResponsiBid programs!

At Cost Printing is now available!

WCRA members are now receiving upwards of 25% off standard printing prices when they choose to go with our new At Cost Printing program. We've decided to take our prices and extend them on to you!

We're currently offering at cost printing for the following sizes and formats: • 4 x 6 Postcards

• 6.5 x 9 (EDDM Eligible) Postcard

• 8.5 x 11 (EDDM Eligible) Postcard SHOPWINDOWCLEANINGRESOURCE.COM

• 6.5 x 12 (EDDM Eligible) Postcard • 4.25 x 11 Door Hangers 862.266.0677

95

Bird control / solar panel cleaning TM

Bird B Gone Bird B Gone Stainless Steel Spikes 3" Width

BBG2001-3

$163.00

$206.25

5" Width

BBG2001-5

$171.00

8" Width

BBG2001-8

$195.00

Bird B Gone 3/4" Net 25 x 25

034B25X25

25 x 50

034B25X50

$412.50

50 x 50

034B50X50

$825.00 Bird B Gone Poly carbonate Spikes

Bird B Gone 1 1/8" Net

3" Width

BBG2000-3

$122.50

25 x 25

118B25X25

$178.25

5" Width

BBG2000-5

$122.50

25 x 50

118B25X50

$320.50

7" Width

BBG2000-8

$122.50

50 x 50

118B50X50

$630.97

Hint

Bird B Gone 2" Net 25 x 25

200B25X25

$93.75

25 x 50

200B25X50

$187.50

50 x 50

200B50X50

$375.00

Visit shopwindowcleaningresource. com/add-on-services/bird-control. html to view all of the bird control products we offer.

solar panel cleaning

Mr. LongArm Solar Kit Kit

SOLAR

$269.97

Hint Visit shopwindowcleaningresource.com/add-on-services/ solar-panel-cleaning.html to view all of the solar panel cleaning products we offer.

96

SHOPWINDOWCLEANINGRESOURCE.COM

titan Glass Gleam Solar Quart

GGSQ

$15.57

Gallon

GGSG

$40.47

862.266.0677

Hint

Gutter whitening / cleaning

Visit shopwindowcleaningresource.com/add-on-services/gutters. html to view all of the gutter cleaning and whitening products we offer. gutter whitening demo See page 53 for sales!

xterior Gutter Zap

Rain city tool design Gutter Tools Original

TGS1

$9.57

Red

TGS2

$8.17

Quart Concentrate

XTQT

$17.97

pressure tek Gutter Grenade

Marxoff Gutter Tools MarxOff

marxoff1

$21.97

Replacement Pad

MARXRE

$4.97

Gallon

F131G

$21.97

blind cleaning

Blindmaid Kit 1 with DI-Combo Kit 1

BMK1

$2,268.38

Kit 2

BMK2

$1,878.07

Kit 3

BMK3

$1,678.06

Hint Visit shopwindowcleaningresource.com/add-on-services/blind-cleaning.html to view all of the blind cleaning products we offer.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

97

Doing Business by the Numbers As an independent business owner, this could be the time to take your business to the next level. Growing your business generally means making an investment of both time and money — but really only makes sense if it can add value to the company and generate a significant return. Otherwise, what’s the point? After all, business is business and the bottom line is still the bottom line.

Is a GlassRenu System a good investment?

Let’s compare with other investments over the past year:

Average GlassRenu User Four 25 sq. ft. jobs/week $29,208 (915%)

Gold (2 oz. at $1,247.50) $713 (29%) Apple Stock (7 shares @ $356) $1,355 (56%)

Copyright ©2012 REDD Group LLC. GlassRenu and the GlassRenu logo are trademarks or servicemarks of The REDD Group

GlassRenu Three 25 sq. ft. jobs/week $21,165 (702%) GlassRenu Two 25 sq. ft. jobs/week $13,278 (467%)

Money Market Account (@ 4%) $100 (4%) GlassRenu One 25 sq. ft. job/week $5,392 (202%)

What else can you buy for $2,495?

587

2,520

Starbucks Venti Caffè Lattes

McDonald’s Hamburgers

28-minute Flight on a Private Jet

418 North Buchanan Circle #4, Pacheco, CA 94553 • (888) 769-0001 • www.glassrenu.com facebook.com/GlassRenu

Scratch removal

As a member you receive $500 Off on your GlassRenu purchase!!

$2,495.00 Hear what GlassRenu users say about the system: “As window cleaners, my brother and I were consistently noticing scratches on the windows we were cleaning. When we decided to investigate purchasing a scratch removal system we noticed that almost every system claimed it could get the job done, yet offered only before and after pictures, minimal or fuzzy videos and did not offer a guarantee that the product would work. Once I found GlassRenu that changed. The videos clearly showed how the product works, the sales staff was quick to answer questions and they offered a performance guarantee. Within the first month of operation we not only covered the cost of the system, but were getting amazing results every time. The GlassRenu Scratch Removal System does what they say it will, and was a great investment for our company.” D.C Illinois “After getting the GlassRenu System I was up and running within two weeks, and I actually paid for my system with my first job. Now after only a few months I have booked jobs for the next 8 weeks and have to turn down jobs simply because I don’t have the time to service my existing customers and all of the new customers as well. On average I am making $100.00 an hour with little to no overhead!” Jamie Dunjey, True View Glass Restoration.

Watch training videos on the GlassRenu system right now: http://bit.ly/A8DXyn SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

99

STAIN Removal Will work on many surfaces from shower doors to windshields to exterior windows!

$299.99 The JFlint Mr. Hardwater Power Tool Kit is the quickest easiest way to get rid of tough to remove hard water stains. Using absolutely no harsh chemicals or acids this kit is designed to easily remove the stains with only the special pads and applicators included. Also it comes with the JFlint Envicoat spray for achieving that perfect seal after the cleaning that will keep your glass protected against further degradation.

Free JFlint Webinar

Visit: Shopwindowcleaningresource.com Search JFlint to learn more today!

100

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Roof Cleaning The ins and outs of the business.

R

oof cleaning is one of the fastest growing niche cleaning markets in the country today. It is a tremendous add-on for existing businesses and is also a stand alone business for many successful companies. Roof cleaning is extremely profitable and relatively inexpensive to get into, but there are also other factors to consider before jumping on the roof cleaning bandwagon.

into account when performing a roof cleaning than jumping on a roof and spraying “love� all over. Careful consideration must be given to how you will safeguard the homeowner's plants and property, safety for the contractors involved in cleaning the roof, and what type of equipment you will use to safely get the cleaners sprayed on to the roof itself.

Why has roof cleaning come to be such a hot service in the last few years? A lot of it has to do with the way shingles are now constructed.

Years ago, asphalt shingles were manufactured with surplus rag material to add body and weight.

As demand for this material increased overseas and this material was exported east, shingle manufacturers looked for a cost-effective replacement and began to use limestone as a filler instead.

This created the current widespread instance of stained roofs because gloeocapsa magma feeds on limestone and found a new and abundant food source. Add that to the fact that it spreads easily through animal and bird traffic or even through the air from roof- to- roof, and you can understand how this problem is reaching pandemic proportions. Once only an issue in the extreme southeast of the country, this problem has spread north and west to all but the most arid areas of the country.

There are many types of roof cleaning pumps in use today by cleaning contractors.

Probably the most common is the 12- volt electric pump. These pumps are an affordable way to test the waters of roof- cleaning and are surprisingly effective for their small size and relatively inexpensive cost. I personally did my first roofs with a Delevan 5850 5- gallon- per- minute pump. It was brand new on the market and a huge improvement over the dinky 2 or 3 gpm Shurflo pumps that had been used up until that point. They were not very durable, but being relatively inexpensive, it was easy to buy two at a time and count replacement as a cost of doing business. They were followed by the Delevan Fatboy pump. This was a game-changer at 7 gpm and a much beefier motor setup. These are used extensively today in many custom made systems. The downside is that without an accumulator tank, they tend to blow fuses fairly regularly. The newest 12- volt pump on the market is the Flojet Pentaflex. This is a 7 gpm pump with an internal bypass. No 12- volt pump is going to last forever while pumping roof clean-

This has lead to a new add-on service for many companies and a completely new career for a lot of people. But there is a lot more to take 102

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

ing chemicals, but all in all, 12- volt pumps are an extremely good investment for the occasional to semi-regular roof cleaner.

Contractors who clean several roofs a day are increasingly drawn to air-operated diaphragm pumps such as the Allflo. These pumps are driven by an air compressor instead of an electric motor. The advantages are that they tend to be more durable than electric motors, and there is no risk of burning them up due to excessive cycling by using too small- sized spray tips. The disadvantages are that they are more expensive than electric pumps and also require the purchase of a fairly large (and noisy) air compressor to power them. If the air compressor won't start or isn't running properly, no roofs are getting cleaned.

Some high- volume contractors opt for gas- driven pumps such as the Udor Zeta or John Blue PP 193. These are high- volume, highpressure pumps that operate up to 20 gallons a minute and apply 250 pounds per square inch of pressure. Don Phelps of All Seasons Exteriors, an Orlando, Florida roof cleaning company says, “Gas driven pumps are great for big commercial jobs. They have more psi and allow you to shoot farther for those difficult shots on large buildings.”

The down side is the cost. These pumps are much more expensive than 12- volt or air-operated pumps.

“The best all-around choice for the average contractor is the 12- volt once you compare cost versus return.” says Phelps. “We still have the John Blues for large jobs, but 90% of the time we use Delevan Fatboys and just regard them as disposable. The only hassle is making sure that the batteries stay charged, but for average residential and small commercial we just have them on quick connects and if one quits, we just slap another one in and keep cleaning. I get between 75-100 roofs out of each one.”

One thing to pay close attention to is roof cleaning safety- not only for the client's home and landscaping, but for the contractor's well-being. As more and more people decide to try their hand at roof cleaning, more and more injuries are the result. Some are the result of slips and falls from the ladder or off of the roof itself.

One small mistake can cost a contractor everything from damaged property to maiming injuries to even his life. Proper safety procedures and fall protection are an absolute must.

Also keep in mind that the cleaners used in roof cleaning can be hazardous if misused. A few years ago, a Florida contractor blew a hole in a roof (and was critically injured) when he accidentally used a pump- up sprayer that had contained an acid mix to spray roof cleaning mix. It is extremely critical to always use full eye protection as well as a respirator mask approved for use with acid gases/ mists. Remember that, if you are cleaning a roof, you are dealing with powerful oxidizers, dangerous fumes, and a pressurized system.

Don't take shortcuts, don't minimize the risks. Roof cleaning can be accomplished safely, but it is up to the contractor to implement safety procedures and follow them completely, every time. It only takes one moment of inattention or carelessness to impact your and your family's lives forever.

“You have to be detail-oriented.” says Phelps. “If you aren't, then you should be cleaning concrete or something. Nothing against concrete cleaners, but if you're not willing to be very careful and thorough with your client's plants and property as well as your own safety then you need to stay on the ground. Not to belittle or undermine those guys, but flat work or whatever is relatively safe and simple compared to cleaning a roof. One slip and you have had it.”

So count the costs and decide whether roof cleaning is for you. If you are still interested, think about taking a class or, even better, trading some labor for learning with another experienced contractor. There are profits to be made, but examine your situation as a whole and decide whether cleaning roofs is the answer to a prayer or a gigantic pitfall for your family. It can be either - the choice is up to you.

Thad Eckhoff Pressure Washing Resource Association thad@pressurewashingresource.com

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Pressure washing

Visit shopwindowcleaningresource.com/add-on-services/pressure-washing.html to view all of the pressure washing products we offer.

See page 53 for sales!

xterior X-Jet Original pressure tek Simple Cherry SC10 $32.97

#9

XJETO9

$167.87

#13

XJETO13

$167.87

See page 53 for sales!

xterior X-Jet M5 winsol G-Force WGF $38.87

104

#9

XJETM59

$188.97

#13

XJETM513

$188.97

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Why the pwra?

Do you do more power washing than window cleaning? The PWRA may be a better choice for you!

Are you looking to grow your pressure washing business to new levels? For what breaks down to only $29 a month you can join the PWRA and gain access to over $5,000.00 worth of marketing pieces and business documents specifically designed and tested to take your Pressure Washing Business to the next level.

The PWRA is Designed to: Help the professional pressure washer maximize and achieve their financial goals.

Help the professional pressure washer operate at highest safety standards.

Help the professional pressure washer achieve the highest standards of workmanship.

You receive these amazing benefits as a PWra member: Value $990+ $1,287+ $507+ $990+

Pre-tested 8.5 x 11 Postcards Pre-tested 4 x 6 Postcards Pre-tested Door Hangers Promo Items

Value $637+ $325+ $98+ $4,000+ $100+

Pre-tested Fliers Pre-tested E-mail Templates Pre-tested Business Forms Free Webinar Training Sessions Free Google Places Guide

At Cost Printing is now available!

PWRA members are now receiving upwards of 25% off standard printing prices when you choose to go with our new At Cost Printing program. We've decided to take our prices and extend them on to you! We're currently offering at cost printing for the following sizes and formats: • 4 x 6 Postcards

• 6.5 x 9 (EDDM Eligible) Postcard

• 8.5 x 11 (EDDM Eligible) Postcard

• 6.5 x 12 (EDDM Eligible) Postcard

• 4.25 x 11 Door Hangers

Visit the totally Free pressurewashingresource.com forum!

How to Order Billing Information: Payment Information

Company Name: ________________________________ Contact: _______________________________________ Address: _______________________________________ City: ______________ State: ______ Zip Code: _______ Phone: ________________________________________ E-Mail: ________________________________________

Credit/Debit Card . . . . . . . . . . . . . . .

Payment is Enclosed . . . . . . . . . . . .

Ship C.O.D. . . . . . . . . . . . . . . . . . . . . .

Visa

Shipping Information: Same as Billing Information . . . . . . . .

Description

Discover

American Express

Name on Card: Account No: Verification No: Expiration Date:

Company Name: ________________________________ Contact: _______________________________________ Address: _______________________________________ City: ______________ State: ______ Zip Code: _______ Phone: ________________________________________ E-Mail: ________________________________________ Product Name

Mastercard

Special Instructions? Attach a Note.

No Minimum Order amount!

Quantity

Unit Price

Total Price

Total 10 Ways to Order 1. Online: Thousands of products available 24 hours a day, 7 days a week. shopwindowcleaningresource.com 2. Over the Phone: Call 862.266.0677 and speak to an experienced in-house window cleaner today!

3. Twitter: Place an order through Twitter!

Tweet us: @wcresource 4. Skype: Skype us! Our username is ShopWCR 5. Live Chat: Use the Live Chat feature in our store and forum!

6. By Fax: Fax your order form directly to: 973.827.8312.

7. Our Warehouse: Close by? Stop in to our fully stocked warehouse today at: 3680 State Rt. 94 #2 Hamburg, NJ 07419 8. Facebook: Facebook us! www.facebook.com/windowcleaningresource 9. Send a Text: Text us anytime at: 862.266.0677 10. On your mobile phone: Shop on shopwindowcleaningresource.com right from your phone.

Shipping methods We would be happy to ship your order UPS, Fed Ex or USPS. Please call for details. After all orders are processed we will provide you with a tracking number to track the progress of your package.

106

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

Shipping and return policy Shipping methods

How does it ship?

By default your order is shipped via UPS ground. If you wish to have your package shipped via Fed Ex, United States Post Office or DHL please contact us and we will set it up for you. 862 - 266 - 0677. You can also choose to receive Next Day Air, Second Day Air or 3 Day Select.

When will my Window Cleaning Supplies arrive?

All orders received before 2 PM ship the same day. Typically, most of the East Coast receives their shipments the next day, the Midwest in 2 days and parts of Texas and California in about 4 days. You will receive a tracking number as soon as your package ships, so you can pinpoint exactly when it will arrive.

Check out how your supplies are packaged!

Liquids are packed with extreme care, using our 6 step process shown below to ensure they arrive to you safe and sound.

Standard supply tools are also packed with the same care. Just enough paper to ensure everything arrives in perfect condition.

Return policy No Fuss 30 Day Return Guarantee If for any reason you're not happy with your new Window Cleaning Supplies, you are welcome to return them FREE of charge for a no fuss full refund.

You may return most new, unopened items sold and fulfilled by Window Cleaning Resource .com within 30 days of delivery for a full refund. We'll also happily pay the return shipping costs if the return is a result of our error. Items should be returned in their original product packaging in an unused condition.

Simply Contact Us for a Return Authorization # Then ship the product back to: 3680 State Route 94 #2 Hamburg NJ 07419 within 30 days of delivery for a full refund.

Please include your contact info and RA # inside the package so we can process your refund.

SHOPWINDOWCLEANINGRESOURCE.COM

862.266.0677

107

2012 Ciaonta l3o g Vers