Event management planning guide 2019

Event management

Planning Guide

Image: Cirque Africa

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EVENT MANAGEMENT PLANNING GUIDE

Contents

1 Welcome ............................................................................................................................................... 4

1.1 Introduction............................................................................................................................................................. 4

1.2 Working with Wodonga Council.......................................................................................................................... 4 2 Event planning........................................................................................................................................... 5

2.1 Event purpose and concept................................................................................................................................. 5

2.2 Event management plan...................................................................................................................................... 5

2.3 Event research........................................................................................................................................................ 5

2.4 Organising group or planning committee........................................................................................................ 6

2.5 Timing....................................................................................................................................................................... 6

2.6 VIP protocols........................................................................................................................................................... 6 2.6.1 Recognition of indigenous land owners................................................................................................. 6 2.6.2 Wodonga Mayor and/or councillor involvement................................................................................... 6 2.6.3 Australian and Victorian governments.................................................................................................. 6

2.7 Budget....................................................................................................................................................................... 7 2.7.1 Income............................................................................................................................................................. 7 2.7.1.1 Ticketing................................................................................................................................................ 7 2.7.1.2 Sponsorship.......................................................................................................................................... 7 2.7.1.3 Wodonga Council Community Impact Grants.............................................................................. 8 2.7.1.4 Grant funding sources........................................................................................................................ 8 2.7.1.5 Raffles and fundraising................................................................................................................... 10 2.7.2 Expenses...................................................................................................................................................... 10 2.7.3 Cash handling.............................................................................................................................................. 11

2.8 Run sheet................................................................................................................................................................ 11

2.9 Program................................................................................................................................................................... 11 2.9.1 Programs and performers......................................................................................................................... 11 3 Venue selection....................................................................................................................................... 12

3.1 Council parks and reserves................................................................................................................................ 12

3.2 Inclusive access................................................................................................................................................... 12 4 Event operations..................................................................................................................................... 14

4.1 Contracts and agreements................................................................................................................................ 14

4.2 Catering.................................................................................................................................................................. 14 4.2.1 Food hygiene................................................................................................................................................ 14

4.3 Smoking regulations........................................................................................................................................... 15

4.4 Alcohol – liquor licensing................................................................................................................................... 15 4.4.1 Alcohol management................................................................................................................................ 16

4.5 Illicit drug use at your event............................................................................................................................. 16

4.6 Electricity............................................................................................................................................................... 16 4.6.1 Dial before you dig..................................................................................................................................... 17 4.6.2 Lighting......................................................................................................................................................... 17

4.7 Gas cylinder safety.............................................................................................................................................. 18

4.8 Fuel storage........................................................................................................................................................... 18

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4.9 Water ...................................................................................................................................................................... 18 4.9.1 North East Water drink tap water station........................................................................................... 18

4.10 Place of public entertainment (POPE).......................................................................................................... 18

4.11 Waste management.......................................................................................................................................... 19 4.11.1 Toilets......................................................................................................................................................... 20 4.11.2 Sustainable event management.......................................................................................................... 21

4.12 Animals................................................................................................................................................................. 21

4.13 Carnival and circus............................................................................................................................................. 22

4.14 Mechanical rides and inflatables.................................................................................................................. 22

4.15 Helicopters.......................................................................................................................................................... 22

4.16 Drones................................................................................................................................................................... 22 4.16.1 Photography from a public place onto private property............................................................... 23

4.17 Professional photography and video recording......................................................................................... 23

4.18 Audio visual......................................................................................................................................................... 23

4.19 Fireworks.............................................................................................................................................................. 23

4.20 Noise levels.......................................................................................................................................................... 24

4.21 Traffic management.......................................................................................................................................... 24 4.21.1 Temporary road closure.......................................................................................................................... 24 4.21.2 VicRoads event permit applications................................................................................................... 25 4.21.3 Memorandum of Authorisation Applications................................................................................... 25 4.21.4 Victoria Police permits........................................................................................................................... 26

4.22 Venue site map................................................................................................................................................... 26 5 Marketing ............................................................................................................................................. 28

5.1 Event marketing plan........................................................................................................................................... 28 5.1.1 Target market.............................................................................................................................................. 28 5.1.2 Advertising................................................................................................................................................... 28 5.1.2.1 Basics of designing a poster/advert........................................................................................... 28 5.1.2.2 Newsroom media contacts............................................................................................................. 29 5.1.3 Outdoor advertising................................................................................................................................... 29 5.1.3.1 Noticeboards...................................................................................................................................... 29 5.1.3.2 Promotional Flag poles hire............................................................................................................ 29 5.1.3.3 The Cube Wodonga Big Screen...................................................................................................... 30 5.1.3.4 Other outdoor advertising options in Wodonga........................................................................ 30 5.1.4 Direct mail.................................................................................................................................................... 30 5.1.5 Tourism industry resources..................................................................................................................... 30 5.1.6 Free website listings for events............................................................................................................. 30 5.1.7 Social media................................................................................................................................................ 31

5.2 Signage.................................................................................................................................................................... 31

5.3 Visitor information centres – regional............................................................................................................ 32

5.4 Notifying residents.............................................................................................................................................. 32 6 Event safety and regulations.................................................................................................................. 33

6.1 Emergency management plan........................................................................................................................... 33

6.2 Risk management plans...................................................................................................................................... 34 6.2.1 Safework method statements (SWMS)................................................................................................. 34 6.2.2 Incident reporting...................................................................................................................................... 34

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6.2.3 Contingency plan........................................................................................................................................ 35

6.3 Security................................................................................................................................................................... 35

6.4 Crowd management............................................................................................................................................. 35

6.5 Insurance................................................................................................................................................................ 36 6.5.1 Public liability insurance.......................................................................................................................... 36

6.6 Extreme weather conditions............................................................................................................................. 36 6.6.1 Code Red....................................................................................................................................................... 37

6.7 Postponing or cancelling the event................................................................................................................. 37

6.8 Emergency services............................................................................................................................................. 38

6.9 Wodonga Council local laws............................................................................................................................... 38 6.9.1 Events on private land.............................................................................................................................. 39 7 Human resources..................................................................................................................................... 40

7.1 Staffing................................................................................................................................................................... 40 7.1.1 Volunteers.................................................................................................................................................... 40 7.1.2 Working with Children Check.................................................................................................................. 40

7.2 Team briefing (prior to event)............................................................................................................................ 40

7.3 Occupational health and safety....................................................................................................................... 41 7.3.1 First aid......................................................................................................................................................... 41 7.3.2 SunSmart...................................................................................................................................................... 41 7.3.3 Heavy lifting................................................................................................................................................ 41 7.3.4 Occupational health and safety walk-through................................................................................... 41 8 Post event ............................................................................................................................................. 43

8.1 Debriefing............................................................................................................................................................... 43

8.2 Evaluation............................................................................................................................................................... 43

8.3 Showing appreciation.......................................................................................................................................... 43

8.4 Grant acquittals.................................................................................................................................................... 43 9 Other useful planning information......................................................................................................... 44

9.1 Helpful hints for the day..................................................................................................................................... 44

9.2 Lost and found property...................................................................................................................................... 44

9.3 Contacts.................................................................................................................................................................. 45 Appendices Appendix 1 Appendix 2 Appendix 3 Appendix 4 Appendix 5 Appendix 6 Appendix 7 Appendix 8 Appendix 9 Appendix 10 Appendix 11

...........................................................................................................................................51 Task list template..................................................................................................................................52 Event budget template........................................................................................................................56 Road closure advertisement example..............................................................................................57 VicRoads event application checklist..............................................................................................58 Event marketing plan template.........................................................................................................59 Emergency management plan template.........................................................................................60 Community risk management plan template................................................................................63 Marketing your event - Community groups.....................................................................................66 Marketing your event - Festivals and events supported by Wodonga Council......................68 Event run sheet template....................................................................................................................76 How to make your event accessible.................................................................................................77

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1. Welcome Wodonga sits at the centre of the Melbourne–Sydney–Canberra triangle in the foothills of the Great Dividing Range. The city is located on the majestic Murray River, which forms the border between Victoria and our neighbouring city, Albury in NSW. The region is surrounded by rich agricultural valleys with easy access to nearby snowfields, celebrated wine regions and historic heritage towns and villages.

1.1

Introduction

Wodonga is a great city in which to host events. Organising any event requires considerable hard work and planning. An event organiser needs to be aware of any current and applicable statutes, regulations, by-laws, approved and associated codes of practice relating to the event or individual elements of the event to take appropriate action. This guide demonstrates a range of issues to be considered and resources available that can assist in making for a successful occasion. Event organisers are reminded of the need to make their own enquiries about the issues relating to events in Wodonga. Wodonga Council (the council) hopes you find this planning guide of assistance.

1.2

Working with Wodonga Council

The council can help you with advice and advocacy to help you ensure the event runs smoothly. This document can be used to streamline your approach to planning by outlining the responsibilities of the council and external bodies, as well as identifying appropriate resources to assist with your event. It can be used as a guide when hosting any event within the city, providing handy tips and advice along the way.

The council values community events and the contribution they make, and can provide a variety of assistance in the staging of your event including: • Event advice (such as food safety, traffic management and waste management); • Hiring and booking of recreation reserves, parks or areas of open space (including lawn mowing, irrigation, line marking, additional bins, toilet cleaning and footpath sweeping); • Funding through Wodonga Council’s Community Impact Grants program; • Local laws advice (such as permits); • Marketing and promotions resources; • Event resources (Wodonga Venue Guide and books for loan at Wodonga Library); and, • Community education workshops on event management topics.

To contact the council’s events team, please refer to the contacts page at the end of this guide.

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2. Event planning 2.1

Event purpose and concept

Defining the purpose and concept of your event is an essential starting point of the event management process. Successful events have a clearly stated aim as well as an overall purpose. Each event will have its own set of objectives. You and your event committee should brainstorm some aims and objectives, and ensure these are SMART (Specific, Measurable, Achievable, Realistic, and have a Time frame).

2.2

Event management plan

Planning is the most important part of running a successful event. Event management planning includes all activities and issues associated with the event and how you are going to plan for them.

Your event management plan must include the following important documents: • Key objectives and measures; • Project plan; • Task list detailing all the tasks required to deliver the event (refer to Appendix 1); • Project budget; • Program, schedule or run sheet (including contact list); • Site plan and other details about the venue; • Traffic management plan; • Security brief; • Contracts with suppliers and entertainers; • Catering contracts; • Event promotion and marketing (such as flyers, social media and newsletters); • Waste management plan; • Emergency management plan, including map of evacuation; • Risk management plan; • Public liability insurance; • Wet weather and contingency plan; • First aid; and, • Infrastructure and equipment list.

For events that are held annually, a lot of the documentation can be updated and utilised for future years.

2.3

Event research

Before investing a lot of time and money into an event, it’s important you research its concept to evaluate the likelihood of its success. You can do this by investigating other similar events that have been held locally or in another location. You should consider any available market research about these events in terms of audience participation and community acceptance. Through the process of researching, you will be able to establish the viability of the event for a Wodonga audience. You can then go ahead and plan your event with confidence, implementing and facilitating it in the most appropriate and effective way.

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2.4

Organising group or planning committee

It is important to establish a committee with identified roles and responsibilities, or share the workload with professional staff. Dependent on the nature and scope of the event, you may seek the services of a company to help in the planning and management of some or all of the components of the event. A pre-determined fee will apply. Using an external organisation to manage or partly manage the event does not diminish your responsibility to fulfil obligations outlined in this guide.

2.5

Timing

The timing of your event can be crucial to its success. It’s important to find out when other events are being staged in the Albury, Wodonga and North East Victoria region so that your event does not suffer from poor attendance. Remember to find out when public holidays are and to be mindful of school holidays. Spring and autumn are particularly popular times to stage local events. To avoid disappointment, please consult with the council’s Events Co-ordinator, or view visitalburywodonga.com Consideration also needs to be given to the time of day your event will be run. This must fit with your event concept and target audience. For example, you wouldn’t start a family event at 9pm or hold it during the heat of the day between 11am and 3pm in the summer months. Also be mindful of the length of the event, as this can impact significantly on costs and participation numbers. Once you have identified a date, notify your key stakeholders and place it in their diaries.

2.6

VIP protocols

2.6.1 Recognition of indigenous land owners An Acknowledgement of Country is a means by which all people can show respect for Aboriginal culture and heritage and the ongoing relationship the traditional custodians have with their land.

At major functions, such as conferences, naming or opening ceremonies, major exhibitions and other functions where official guests and dignitaries are in attendance, it’s important that a local Aboriginal Elder be asked to conduct the ‘Welcome to Country’. In addition, other welcoming activities such as music and dance may be used under the direction of the Elder.

An Acknowledgement of Country would be used at minor functions such as public speeches, seminars and meetings. On such occasions, a chair or speaker may begin by acknowledging that the meeting is taking place in the country of the traditional custodians. For example: “I acknowledge the traditional owners of this land on which we stand and pay our respects to their Elders past, present and future, for they hold the memories, the tradition and the culture of all Aboriginal and Torres Strait Islander People.”

2.6.2 Wodonga Mayor and/or councillor involvement You may wish to have the Wodonga Council Mayor or councillor/s attend your event. To extend an invitation, please forward a request in writing to the council, or phone the Executive Assistant on (02) 6022 9300.

2.6.3 Australian and Victorian governments Both Australian and Victorian governments have protocol books and Order of Precedence, which list forms of address and protocols that must be followed if you have royalty, members of state or federal parliament, or local councillors attending your event. For more information, view the Department of Premier and Cabinet website at dpc.vic.gov.au

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2.7

Budget

In order to successfully plan your event, you will need to develop an accurate and comprehensive budget (refer to Appendix 2 for a template). Ensure your GST status has been determined (where applicable) and you are aware of business GST requirements. For more information, visit business.gov.au

2.7.1 Income Income for your event can occur in several streams; ticketing, sponsorship, grants fundraising and merchandise.

2.7.1.1 Ticketing As ticketing is an important means of crowd control, you must consider a ticketing process that involves advanced ticket sales, tickets purchased at the event or both.

If your event is ticketed, it is important to consider where, how and when ticket sales will commence.

Depending on the event, pre-selling tickets at a discount price may be a method in securing income early in the planning stage.

The Cube Wodonga is able to sell tickets to an event in Wodonga. A commission will apply for this service.

For more information contact The Cube Wodonga on (02) 6022 9311.

Your event management plan needs to address; • Whether the tickets are pre-sold, sold at the gate or both; • Information provided from the tickets about the event; and, • A description and/or a copy of the ticket.

2.7.1.2 Sponsorship Both financial and in-kind sponsorship can contribute to the success of your event.

Remembering that the sponsor and the event should be a good ‘fit’, when shortlisting potential sponsors, make sure their philosophy matches your event concept and target audience.

Financial sponsorships assist towards increasing the event budget to be used in the planning and organisation of the event. An in-kind sponsorship can provide appropriate goods or services to contribute to improving the quality of your event, or reduce your expenses in your budget. Seeking sponsorship from businesses and organisations can be time consuming and frustrating if you are not strategic in your approach.

Types of sponsorship Determine what are the costs and requirements associated with each area of the event.

Can any of these opportunities be offered as sponsorship packages, including: • Naming rights - sponsoring entire event or sponsoring a particular activity within the event; • Logos prominently placed in advertising and promotional material; • Signage rights; • Product sampling or giveaways at the event; • Stalls or information booths at the event; • Merchandising; • Media coverage;

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• Publicity opportunities; and, • Retail and trade incentives.

Benefits to the sponsor Determine what benefits the event can offer to sponsors and what are the costs associated with them: • An increase in brand, product and corporate awareness; • Media coverage; • An increase in sales; • The generation of awareness and goodwill within the community or target audience toward that particular organisation; and, • Tickets and hospitality packages.

By researching the potential sponsor’s priorities and guidelines for sponsorship in advance, you can align your approach and submission to these goals. Does the event have a similar target audience to the sponsors? What are the sponsor’s marketing objectives? What are the sponsor’s motivations? How can your event provide an opportunity to help your sponsor meet their goals?

Sponsorship prospectus The event sponsorship prospectus - the selling tool for sponsorship - should include the below information, which will assist in ‘selling’ the event: • Brief overview of the event – objectives, date, time and venue; • Information about your organisation – structure and brief history; • Key target markets – who attends your event; • Benefits the event delivers; • What the event can provide to sponsors and how those benefits will be delivered; • Outline the opportunity to be involved and costs; • Any referees or endorsements; and, • Your contact details and timelines.

• You should also ensure you use high quality pictures and proof your prospectus.

It’s recommended you contact the appropriate manager in person to give your sponsorship request maximum impact. A face-to-face meeting is often the most effective way to sell your event.

Sponsorship is a commercial investment and not a donation. Both parties must benefit from sponsorship arrangements.

2.7.1.3 Wodonga Council Community Impact Grants The council values the contribution that arts, culture, festivals and events make to a dynamic, diverse and holistic community. These aspects are documented in its Cultural Services’ Plan 2019-2024.

One way the council seeks to support a range of public entertainment and engagement opportunities is through the Community Impact Grants program. For more information about applying for this funding program for events in Wodonga, please visit the council’s website.

2.7.1.4 Grant funding sources Finding and applying for grants can be a complex, often requiring a lead time of up to six months before your event.

Ensure you read all guidelines and background information for the grant. Contact the funding agency and

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ask if your event meets the criteria and what the key areas of focus are for the grant. Try and obtain as much information as possible about the grant before you submit your application. Ask if your event and the funding body have aligned goals and whether the event aligns with the guidelines, criteria and outcomes sought. Ensure the event budget in the application is clear with income and expense items listed. Grant funding programs can be accessed by visiting the following websites: Organisations that provide funding for events Organisation

Website

Australian Government Australia Council for the Arts

australiacouncil.gov.au/funding

Australian Government: Grant Connect (access to all grants)

grants.gov.au

Departments of Communications and the Arts

arts.gov.au/funding-and-support

Victorian Government Arts Victoria

creative.vic.gov.au/funding-and-support

Film Victoria

film.vic.gov.au/funding

Parks Victoria

parkweb.vic.gov.au/about-us/doing-business-with-us/ sponsorship

Regional Development Victoria

rdv.vic.gov.au

Tourism Victoria

business.vic.gov.au/tourism-industry-resources/BusinessTools-and-Support/funding-and-grants/government-andphilanthropic-grants

VicHealth

vichealth.vic.gov.au/funding

Department of Transport, Planning and Local Infrastructure

delwp.vic.gov.au/grants

Victorian Multicultural Commission Grants Program

multicultural.vic.gov.au

Other Regional Arts Victoria

rav.net.au/funding-opportunities

Philanthropy Australia

philanthropy.org.au/seek-funding

Funding Centre

fundingcentre.com.au

Australia Post Our Neighbourhood

ourneighbourhood.com.au/our-grants.html

Australian Ethical Community Grant

australianethical.com.au/community-grants

Bendigo Bank Community Enterprise Foundation

communityenterprisefoundation.com.au/apply-for-funding

Bupa Foundation

bupa.com.au/about-us/bupa-health-foundation/about

Cadbury Fundraiser Community Grants

fundraising.com.au/community-grants

Caltex Sponsorship & social investment

caltex.com.au/community

Canon Environmental Grant

canon.com.au/About-Canon/Sustainability-Environment/ Environment/Environmental-Grants

Charles Sturt University Community-University Partnerships

csu.edu.au/about/community/partnerships/about

Coca-Cola Australia Foundation

coca-colajourney.com.au/packages/apply-for-a-grant

Commonwealth Bank

commbank.com.au/about-us/who-we-are/in-the-community/ community-grants.html

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Organisation

Website

Holden Home Ground Advantage

holden.com.au/homegroundadvantage

Medibank Community Fund

medibank.com.au/livebetter/tag/medibank-community-fund

Nib Foundation

nibfoundation.com.au/About-Us

Optus Community Grant

optus.com.au/about/sustainability/community-grants

Origin Foundation

originfoundation.com.au/who-we-are

Paul Newman’s Own

paulnewmansown.com.au/criteria

RACV Community Foundation

racv.com.au/about-racv/our-business/communityinvolvement/community-foundation.html

Sidney Myer Fund and The Myer Foundation

myerfoundation.org.au

Southern Phone Grants Scheme

southernphone.com.au/grants

Telstra Foundation

telstrafoundation.com

The Ian Potter Foundation

ianpotter.org.au

The QBE Foundation

qbe.com.au/about/community/foundation

WAW Credit Union Sponsorships

wawcu.com.au/IN-THE-COMMUNITY/Sponsorships/ Sponsorships.aspx

Westpac Foundation Community Grant

westpac.com.au/grants/home

Woodside Community Investment Funding

canvas.woodside.com.au/who-we-support/Pages/WoodsideDevelopment-Fund.aspx

If you are successful in securing funding, make sure you are adequately informed about any obligations you are committed to fulfil. For example, you may need to apply their logo to your promotional material, and often you are required to report back to your funding body after the event. This will mean you have to collect data during the event, such as attendance rates and audience satisfaction feedback.

2.7.1.5 Raffles and fundraising Should you wish to hold a raffle or if your event is a fundraising event, you will need to ensure that your event complies with laws and regulations set by the Victorian Commission for Gambling Regulation. In addition, under Wodonga Council Local Laws you cannot conduct a raffle or fundraising activities in a public space without a permit. Please refer to wodonga.vic.gov.au/permit for a permit application form.

2.7.2 Expenses It is important to account for all costs associated with the event’s activities.

When considering your budget, don’t forget to include the following where appropriate: • Venue hire; • Equipment hire (for example, staging, marquees, trestle tables, toilets and bins); • Audio visual; • Entertainers and performers including APRA (Australasian Performing Right Association) or PPCA (Phonographic Performance Company of Australia Ltd) licence fees; • Marketing and promotion; • Signage; • Catering; • Power (for example, consumption at venue and generator hire);

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• Permit fees; • Security; • Traffic management fees; • Salaries and fees; • Travel and accommodation; • Administration (for example, telephone, postage, Public Liability insurance and art supplies); • First aid (St John Ambulance); • Staff/contractor fees and wages; and, • Contingency (at least 10 per cent is a recommended amount).

To obtain the best possible price, contact at least three suppliers with your event requirements and arrange a quote.

2.7.3 Cash handling Should you have a float or the need for cash handling at your event, ensure your staff adopt safe cash handling practices. For example, avoid counting cash in front of event attendees, and ensure you have plenty of change in your float to meet the demands of your event.

WorkSafe Victoria has produced the Cash-in-transit: A guide to managing occupational health and safety in the cash-in-transit industry. For more information visit worksafe.vic.gov.au

2.8

Run sheet

Develop a run sheet (refer to Appendix 10) that sets out when things take place on the day of the event. The document should include items such as set-up of equipment, arrival of VIPs and presentations of awards.

The smooth running of an event is dependent upon the people involved knowing what, where and when activities are occurring.

Running sheets are critical to ensure everyone is aware of what is happening and whose responsibility it is to make it happen.

2.9

Program

2.9.1 Programs and performers You need to clearly define the reason for hosting your event giving careful consideration to your target audience. The program content should be selected to support the concept underpinning the event. Activities should be tailored to meet these requirements. A range of performers to keep people interested from the event’s start to finish should be chosen to complement activities. If your event is targeted at children, remember to also cater for parents and carers in the programming.

It can be challenging to source appropriate performers that fit into your event’s theme. You can use the services of agencies to assist you in locating these performers. You may also require licenses from APRA AMCOS or PPCA. APRA AMCOS is a non-profit member organisation representing over 100,000 members who are songwriters, composers and music publishers. APRA AMCOS licenses organisations to play, perform, copy, record or make available its members’ music. You can find more information at apraamcos.com.au PPCA is a non-profit member organisation that provides licences to Australian businesses to play recorded music in public. PPCA offers blanket licences that cover thousands of record labels and millions of recordings across a vast range of genres. You can find more information at ppca.com.au

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3. Venue selection A venue needs to be selected depending on its suitability to your event’s concept. Correct venue selection is a critical success factor for an event. Consideration needs to be given to: • Availability and capacity; • Cost of using the venue; • Indoor and outdoor requirements; • Location and approximate travel time to get there; • Proximity to public transport, accessibility and adequate car parking; • Catering facilities and liquor licensing; • Heating and air conditioning; • High visibility to attract passing traffic; • Provision of infrastructure. For example, power, water, toilets, lighting, safety equipment such as fire extinguishers and shelter from weather; • Site layout; • Wet weather options; and, • Audio visual options.

The council produces the Wodonga Venue Guide to assist event organisers with researching venues in Wodonga for your event. For further information, visit the council’s website, or contact the council’s customer focus team to receive a copy.

3.1

Council parks and reserves

If you wish to use a recreation reserve, public reserve, park or area of open space within Wodonga, you will need to book it through the council. To find out about using a council park or reserve, or to book a space, visit wodonga.vic.gov.au

3.2

Inclusive access

Your event should aim to cater for participants as well as patrons, with a wide range of disabilities including cognitive, sight or hearing impairment and limited or wheelchair mobility.

To ensure inclusive access and cater to the diverse participants, consider the following in event planning: • • • • • • • • • • • •

Always remember to ask each attendee about their unique requirements - never assume; Have you provided disabled parking close to the event?; Are entry doors or gates wide enough and easy to open?; Is signage to key amenities easy to read?; Does your marketing include accessibility information to the event?; Are activity areas (stage, market stalls) wheelchair-accessible?; Have you provided seating space for wheelchairs?; Ensure table height is accessible to wheelchair users and people of short stature; Can a person in a wheelchair move about through your site layout?; Have you provided accessible toilets?; Consider providing live captioning and ensure a hearing loop is available; Is there proximity and good lighting for hearing impaired people to lip read OR, an Australian sign language interpreter to sign key information?; and, • Is there an audio or spoken presentation to enable sight impaired people to follow important parts of the program?

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If there is catering at your event, have you provided: • Plastic drinking straws; • Special dietary needs; • Seating and tables; • Room for wheelchairs or walkers to move around; and, • Event staff to assist where required?

For information about your responsibility to provide adequate disability access at your event, you can refer to Accessible events guidelines and checklist for organisers, chairs, speakers and MCs written by the Department of Human Services. This publication can be found at dhs.gov.vic.au If you are running a ticketed event, ensure you are aware of the Companion Card. The Companion Card is issued to eligible people with a significant, permanent disability who can demonstrate that they are unable to participate at most community activities and venues without lifelong attendant care support.

Participating entertainment, leisure and recreation venues or activities will issue the cardholder with a second ticket for their companion at no charge.

For further information about the Companion Card, visit companioncard.org.au Please refer to Appendix 11, which can help you make your event accessible.

Image: Deaf Games, 2016

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4. Event operations 4.1

Contracts and Agreements

If you are planning to engage performers or event suppliers for your event, or if you have secured sponsorship from local businesses, it’s a good idea to have a short letter of agreement or contract between both parties; the event organiser and contractor.

If the arrangements are in writing, this will ensure that both parties are fully aware of their event responsibilities and obligations, including the fees negotiated, the supply of equipment, and what occurs if the event is cancelled. This will minimise any disputes that may arise.

Make sure this letter of agreement is clear and both parties are happy before signing. You should also ask for a copy of their public liability insurance, a safe work method statement (SWMS) and, if working with children, a copy of their working with children card (WWCC).

4.2

Catering

If your event is running for an extended period of time, you may want to consider catering arrangements.

These arrangements should enhance the theme and timing of your event, and can be promoted in your marketing campaign. Catering options could include: • Getting participants to bring their own food; • Getting community groups such as local service clubs to supply food; or, • Booking mobile food vendors.

You also must take into account the cost of food and its impact on your target audience. Expensive meals can deter families from attending an event. Community groups can provide a low cost catering alternative.

This is also an effective way of engaging the community in your commercial event and having funds reinvested into the community.

Another option is to book a mobile food vendor. You can often charge a nominal fee for mobile food vendors to attend your event as commercial operators. You must ensure that vendors selling food meet the Victorian Food Act 1984 requirements. Food vendors should provide you with a copy of their current Victorian Food Act registration documentation that shows they meet the requirement. For more information on food vendors, contact the council’s environmental health team.

4.2.1 Food hygiene If you plan to sell or serve any kind of food in Wodonga, you will need a current Victorian Food Act 1984 registration or notification.

The Victorian act requires registration and notification regardless of whether you are profitable, nonprofitable or a charity organisation. Applications can be made through the Streatrader website and must be made at least 21 working days before the event.

Streatrader will identify the risk class and contact the council, who will assess the application. A Statement of Trade (SOT) will also need to be completed five days prior to the event once the application has been approved. If you are already registered with another Victorian council, please lodge a SOT at least five days prior to trading for Wodonga Council to process.

Failure to register or lodge a SOT could result in enforcement action being taken. For further information, please visit streatrader.health.vic.gov.au

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4.3

Smoking regulations

As of August 1, 2017, the Tobacco Amendment Act 2016 amended the Tobacco Act 1987 to ban smoking at all outdoor dining areas when food is available for consumption.

This includes: • Premises such as restaurants, cafés, take-away shops and licensed premises, including courtyard dining areas and footpath dining; • food fairs; and, • other organised outdoor events, including community or street festivals.

Under Victoria’s Tobacco Act 1987 (the Tobacco Act), smoking is prohibited in all enclosed workplaces, and certain public spaces where members of the public gather and may be exposed to second-hand tobacco smoke.

Amendments to the Tobacco Act have extended the areas where smoking is banned across Victoria.

Smoke-free areas include: • Entrances to indoor children’s play centres, public hospitals and registered community health centres, and certain Victorian Government buildings; • The grounds of, and entrances to, childcare centres, kindergartens, preschools, primary and secondary schools; • Outdoor recreational areas, including playground equipment, skate parks and sporting venues during under-age sporting events; • Outdoor areas of public swimming pools; • Patrolled beaches; • Enclosed workplaces; • Train stations, tram-stop platforms and tram and bus shelters; and, • Under-age music or dance events.

Further details can be found on the Department of Health and Human Services website at health.vic.gov.au/ public-health/tobacco-reform/smoke-free-areas

4.4

Alcohol – liquor licensing

Any person or organisation that intends to supply liquor in Victoria must apply for a licence from the Victorian Commission for Gambling and Liquor Regulation. The type of licence required will depend on the type of event and how you wish to supply the liquor.

There are temporary licence categories available for persons, businesses, clubs or other organisations holding: • One-off events, such as a ball or presentation night; • A one-off event requiring an extension of trading hours; and, • Large-scale or major events.

Further information, fees and application forms can be found at vcglr.vic.gov.au Once you have applied, your application will be forwarded to Victoria Police and Wodonga Council for comment. When both authorities approve the application, the Victorian Commission for Gambling and Liquor Regulation will advise that the applicant has been successful.

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Applicants are advised to lodge liquor licence applications at least eight weeks in advance. The time taken to process an application will vary depending on a range of factors including the complexity of the application and any objections which may be raised.

Wodonga Council local laws do not allow for the consumption of alcohol in public places without a permit.

4.4.1 Alcohol management While the consumption of alcohol is part of many social festivities, responsible behaviour is also necessary.

To ensure that responsible use of alcohol is encouraged and enforced at all events, organisers are required to prepare an alcohol policy.

Some aspects to include in your events’ alcohol policy are: • A signed relevant permit application form for use of a Wodonga Council reserve/facility, with appropriate indemnities and insurances provided; • A liquor licence permit from Victorian Commission for Gambling and Liquor Regulation; • Responsible Service of Alcohol certificates for those individuals serving alcohol; and, • Security personnel.

For further information, visit vcglr.vic.gov.au To facilitate an environment that encourages responsible drinking, consider employing one or more of the following strategies: • Provide tap water free of charge; • Cease alcohol service at least an hour before the close of the function; • Offer substantial food (for example, more than nuts and chips) wherever alcohol is served; • Provide breaks when alcohol is not served; • Promote and increase availability of non-alcoholic drinks; and, • Support safe transport options such as a designated driver program.

4.5

Illicit drug use at your event

While alcohol is legal and can be managed, addressing other drug use can be challenging.

DanceWize is a peer education program run by Harm Reduction Victoria and NSW Users and AIDS Association (NUAA). It is volunteer lead and operates at dance parties, festivals, nightclubs and events. Event organisers can contact Harm Reduction Victoria - hrvic.org.au to request the presence of DanceWize - hrvic.org.au/ dancewize at their events. save-a-mate (SAM) is a health program run by Australian Red Cross that provides peer-to-peer information services in urban, rural and remote areas. Trained volunteers utilise chill out spaces to identify and support people who are experiencing adverse reactions to substances. Event organisers can contact save-a-mate via Australian Red Cross - redcross.org.au/about/how-we-help/save-a-mate

4.6

Electricity

The provision of power for your event is not a council responsibility. Event organisers are urged to carefully assess the power needs of all their activities to provide the required amount of power.

Power comes in two forms; single-phase power and three-phase power. Single-phase power involves a 240kW power outlet. Most domestic loads are single phase. Three-phase systems allow you to power larger motors and other devices such as mechanical carnival rides.

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Most events usually only require access to single-phase power; however, some events with food vendor vans, audio or concert lighting set-ups require a three-phase power supply. It’s important when planning your event that you consider the needs of the stakeholders attending the event to ensure you have adequate resources and a sufficient power supply.

If using a portable power source such as a generator for your event, power must be earthed. Ideally, these should use bio-fuels and not be unduly noisy.

Safety issues must be carefully considered when dealing with power. WorkSafe has produced the Industry standard: Electrical installations on construction sites guide and electrical hazards checklist for event organisers to refer to.

Some considerations include: • All electrical equipment and power leads must be tagged and tested by an electrician in the last 12 months (as per AS/NZS3760:2010); • Ensure that a 10 amp extension lead with 1.0mm² flexible cables cores is a maximum 25 metres in length to the power source; • All electrical leads must be covered with approved safety pads to prevent damage by both pedestrian and motorised traffic; • Ensure that electrical leads and connections are waterproof; • Generators and distribution boards should be cordoned off from public access; and, • Potential hazards relating to power must be addressed and included in your risk management plan.

It is also advisable to employ an electrician to be onsite on the day of the event to test and tag any electrical leads or items, to ensure that nothing has been overlooked.

For more information, visit the Energy Safe Victoria website at esv.vic.gov.au or WorkSafe website at worksafe.vic.gov.au

4.6.1 Dial before you dig If you are pegging legs of marquees or digging at your event, you must ensure any work undertaken will not damage electricity cables, gas pipelines, or water and communications infrastructure. Tough laws and penalties apply to essential services infrastructure damage. It’s an offence to damage cables or pipes, whether the damage is deliberate or a person has been reckless or negligent. The legislation isn’t designed to penalise responsible people who ‘dial before they dig’ or landowners carrying out normal activities that do not endanger underground infrastructure, nor do they stop qualified people lawfully doing gas work on pipelines or electricity work on cables. Additionally, damage to underground infrastructure can result in major personal or business expenses, injuries and even death.

The Dial Before You Dig initiative is a free national community service that can help you avoid damage to underground pipes and cables. To lodge your request for information for your event, visit the Dial Before You Dig website at 1100.com.au

4.6.2 Lighting Adequate lighting is a key safety and security factor. Consider sunrise and sunset times, and any lighting needed for set-up through to packing up after the event. If your event is held at night time, ensure you also have emergency lighting should your regular power supply fail.

More information about lighting at events, including strobes and lasers, can be found in the Code of practice for running safer music festival and events by the Department of Health and Human Services at health.vic. gov.au

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4.7

Gas cylinder safety

The use of gas, such as LPG, at an event requires that event organisers ensure each gas user completes a mandatory safety checklist provided by Energy Safe Victoria in the Gas safety at public events guide. Energy Safe Victoria gas inspectors will attend events to conduct spot checks.

To maintain public safety, it’s essential that all portable gas cylinders are secured. For information about gas cylinders and safety regulations, please contact Energy Safe of Victoria or visit esv.vic.gov.au All gas storage and gas installations must comply with Gas Safety Regulations and relevant Standards.

4.8

Fuel storage

If there are powered machines such as a generator, at the event or other requirements for quantities of fuel to be stored, you must comply with Australian Standards AS 1940-1993 for handling and storing fuel. You should include material safety data sheets for any hazardous materials.

4.9

Water

At your event, ensure that staff and volunteers have ready access to free water during the event. Clear directional signage must indicate where to locate water stations.

Under the Building Code of Australia, event organisers must: • Provide one drinking fountain or drinking tap (not a washbasin) for every 200 patrons or part thereof; • Provide drinkable water that is freely available; • Provide signage to the water; and, • Place drinking taps in areas that don’t form a bottleneck of patrons.

More information provision of water at events can be found in the Code of practice for running safer music festival and events by the Department of Health and Human Services at health.vic.gov.au

4.9.1 North East Water drink tap water station North East Water has a mobile water station available for large-scale public events. The drink tap water station is subject to availability and eligibility criteria. For more information and bookings, visit newater.com.au

4.10 Place of public entertainment (POPE) If your event is defined as a place of public entertainment, an occupancy permit through Wodonga Building Services at Wodonga Council, must be obtained prior to your event, pursuant to the Building Act 1993.

A place of public entertainment (POPE) is defined as an area greater than 500m2 which is used for public entertainment, and is either: • Enclosed or substantially enclosed; or, • To which admission is gained by giving money or other consideration.

If you are intending to erect temporary structures, such as the following, for public entertainment at your event, you will be required to submit an application for a place of public entertainment (POPE) occupancy permit: • A booth, tent or marquee or other temporary structure with a floor area more than 100sqm; • A seating stand (whether enclosed or not) for more than 20 people; • Stage or platforms (including sky borders and stage wings) exceeding 150sqm floor area; and, • Pre-fabricated buildings more than 100sqm.

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All temporary structures with a floor area more than 100sqm need to be approved by a qualified engineer.

The council may require an inspection to determine if the permit is being complied with; thus, it is advisable to make use of a registered building practitioner when erecting these structures.

Pursuant to sections 49 and 50 of the Building Act 1993: • A person must not conduct public entertainment in a POPE unless an occupancy permit has been issued for the venue. (Note: Conduct is defined as having a direct financial interest in the proceeds or profits generated by the event.); and, • The owner or occupier of a POPE must not for fee or reward permit the place to be used for the purpose of providing public entertainment unless an occupancy permit has been issued for the venue.

Note: These requirements bind the Crown, Victorian and Australian governments and their agencies.

4.11 Waste management Whether your event is a major festival or a small celebration, provision must be given to the appropriate collection and disposal of general waste, green waste and recycling during and after your event.

Careful planning will ensure that you have sufficient facilities, such as red and green waste bins, recycling bins and mini skips, to dispose of all rubbish and recyclables.

As the event organiser, it’s your responsibility to manage the event’s waste and leave the venue in a clean and tidy condition. This can be done through a waste management plan. Existing bins and toilets that are onsite should be included in the waste management plan. It’s your responsibility to clean and monitor them during and post event, and ensure you have organised enough staff or volunteers to help with this job.

Additional bins can be hired from the council and will be charged as noted on the booking form. Should you have greater waste needs, please contact Cleanaway Transpacific on (02) 6024 4590.

The number of bins required at an event will depend upon the type of event being planned and the duration of the event. Generally the ratio is one bin per 100 people; however, this will vary depending on the event location and if food or drink is being served.

What generates waste at an event?

• Boxes, bottles, napkins and plastic wrapping from food and drink vendors; • Contractors’ signage, cables, materials and equipment; • Event organisers signage, tape and so on; • Animal waste from petting zoos; • Everyone uses the bins and (may) litter the ground; and, • Toilets (both existing and portable).

The event waste management plan should include information about: • Cleaning and restocking of existing and temporary toilets prior and during the event; • Provision of extra toilets; • Emptying existing onsite bins; • Monitoring and emptying temporary bins during the event; • Delivery and emptying of skips. As a guide, for every 1000 people it’s suggested there be provided 10 x 240L waste bins and 10 x 240L recycle bins. Should your event include catering, such as food vendors or a barbecue, you should also consider providing organic bins for event patrons; • Ensuring contractors (stallholders and food vendors) are responsible for managing the correct disposal of their own waste; • Pick up of ground litter;

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• Cleaning of event infrastructure such as tables and chairs; • Hire professional cleaning staff who have the right equipment and cleaning stock and make sure they are there at the right times to monitor and clean; and, • Communicating the event waste management plan to event participants.

As a first step you should assess who will generate waste at the event and estimate how much. A rule of thumb for waste generation at events is one litre, per person, per meal; however, this will vary with the type of event.

Wastewater can’t be disposed of down stormwater drains. This water needs to go into a sewer outlet.

4.11.1 Toilets Toilet facilities must be able to cater adequately for the number of patrons attending your event. The Building Code of Australia, Volume one, Victoria Appendix, Section Vic H102.4 – Sanitary and amenity facilities in places of public entertainment must be adhered to. Table two also outlines the number of toilet facilities required for events. These figures may be reduced for short events as shown in the table below.

Disabled access to toilets must be provided. It’s essential that these facilities be maintained in a clean state throughout the entire event.

If the event is held in a venue such as a park or reserve with existing public toilets, and if the appropriate booking system has been applied, the council will ensure the toilets are cleaned prior to the event. You will, however, be responsible for maintaining their cleanliness during the event. It’s recommended that toilets be cleaned every two to three hours by contracted cleaning staff, depending upon volume. Don’t forget to buy lots of toilet paper. If your venue does not offer an adequate number of toilets, you will have to hire portable toilets. Ensure toilets are well lit so as not to provide a security hazard, and are located away from food storage and food service areas.

Recommended number of toilets and washbasins where alcohol is not available Male

Female

Patrons

WC

Urinals

Hand basins

WC

Hand basins

<500

1

2

2

6

2

<1000

2

4

4

9

4

<2000

4

8

6

12

6

<3000

6

15

10

18

10

<5000

8

25

17

30

17

Recommended number of toilets and washbasins where alcohol is available Male

Female

Patrons

WC

Urinals

Hand Basins

WC

Hand Basins

<500

3

8

2

13

2

<1000

5

10

4

16

4

<2000

9

15

7

18

7

<3000

10

20

14

22

14

<5000

12

30

20

40

20

Source: Safe and health mass gatherings, Australian Institute for Disaster Resilience At least one unisex disabled toilet is required.

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4.11.2 Sustainable event management When planning an event in Wodonga, there are many ways in which to reduce the impact it could have on the environment. Some suggestions to assist with your event becoming more environmentally-friendly may include: • Source local food vendors and entertainment; • Encourage the use of public transport in all your advertising material by providing relevant route and service information; • Encourage food and beverage vendors to use reusable or recyclable products and packaging whenever possible (for example, use insulated paper for hot drinks and paper cups for cold drinks – no polystyrene; use cellophane wrap or paper instead of cling wrap; use paper plates not plastic; and, avoid products that are excessively packaged); • Use of energy efficient lighting; • Use of environmentally-friendly cleaning products; • Provide recycling and organic facilities on event days in as many forms as possible (plastic, cardboard and food scraps); • Look into providing water trailers for events instead of bottled water; • Provide and promote bike valet parking; • Avoid the use of biodiesel generators at your event (unless you can be sure that the biodiesel is from waste oil sources); • Prohibit the use of balloons at your event; and, • Reduce the number of flyers or paper handouts given away at your event.

4.12 Animals Various infectious diseases that cause gastroenteritis may be spread from animals to humans. Although encounters with animals rarely result in illness, care must be taken to reduce the spread of germs from animals to patrons.

Where patrons may interact with animals at an event, the spread of infection can be prevented by: • Hand washing - Patrons must wash their hands after leaving an animal enclosure, before eating, drinking or smoking, and after removing footwear or soiled clothing. Operators are responsible for providing patrons with information and hand wash facilities to reduce the risk of infection from animals, and staff must be trained to safely manage interactions of humans with animals.

The operator must provide sufficient hand washing facilities onsite with running water, soap and disposable towels. They should display signs encouraging patrons to wash their hands and directing patrons to the hand washing facilities. Children must be supervised while washing their hands; • Separate eating and drinking - Eating, drinking or smoking should be in an area separate to animal contact areas. Provide and use separate areas for preparing and consuming food and drink, and do not serve raw milk to patrons; • Supervise children - Children must be closely supervised while with animals to ensure they do not put their fingers into their mouths while in the animal enclosure, or before washing their hands. Dummies and toys should not be allowed in animal enclosures. Dummies or toys that fall on the ground must be washed thoroughly before they are returned to children; and, • Care for vulnerable groups - The effects of infections acquired from animals may be more severe for vulnerable people, including young children, pregnant women, older people, and people with impaired immune systems. Their carers should take particular care with hygiene and weigh the benefits of animal contact against the risk.

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4.13 Carnival and circus Carnivals and circus have a code of practice - A Good Neighbour Code of Practice for a Circus or Carnival, October 1997. This code aims to protect the amenity of residents and provide a degree of certainty to the circus and carnival industry by setting out the relevant requirements to be met if a site is to be occupied by a circus or a carnival for short periods. For more information visit dtpli.vic.gov.au

4.14 Mechanical rides and inflatables While mechanical rides, jumping castles and other inflatables can be a major attraction and provide additional revenue for organisers, they also require careful monitoring and organisation.

If you are planning any kind of mechanical ride or inflatable, you will need to ensure that the providers of the equipment have public liability insurance to the value of $20 million and that their rides have been maintained as per the Occupational Health and Safety Regulation 2007 & Australian Standard AS 3533 Amusement Rides and Devices. If your event is being held on council land, you will need to submit a copy of their insurance to the council. Some equipment may not be able to be used in certain weather conditions; for example, a jumping castle in high winds.

4.15 Helicopters If your event involves the use of a helicopter you need to advise the council.

The council will advise you if there are any suitable public locations to land the helicopter near the event and require you to submit a risk management plan for your event, as well as apply for a planning permit if the landing site is within 500 metres from a building which is considered a sensitive use (such as a residential dwelling, child care centre, education centre and hospital). For more information contact the Civic Services team at the council.

If a helicopter is to land in a municipal place, a local laws permit from the council will also be required, and the operator is to hold current Public Liability insurance.

The helicopter pilot is required to abide by the rules, regulations and safe practices of the Helicopters Federal Aviation Association.

Landing site issues to manage: • Cordoning off or closing of an area; • Advisory signage; • Weather assessments; • Protection of assets, buildings, windows, vehicles and temporary structures; • Briefing of passengers regarding helicopter safety; • Ground crew to manage the public; • Fire extinguisher; and, • Traffic Management.

4.16 Drones The aerial perspective of using a drone can provide a unique bird’s eye view of the event, and can bring the whole crowd, plus any attractive surrounding features of the area into the shot.

Civil Aviation Safety Authority (CASA) covers flying the drone and legal air space requirements. CASA must be notified and local authorities may need to be advised, depending on the specifics of the event. All drone operators must obtain an Aviation Reference Number (ARN) at casa.gov.au

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You will need to also secure a Local Laws permit from the council, and hold current Public Liability insurance.

4.16.1 Photography from a public place onto private property According to Victoria Park Racing and Recreation Grounds Co Ltd v Taylor (1937), there is no freedom from view, so people who are photographed on their property from a public location have no legal claim against you if what is captured in the photograph can be seen from the street. The same applies to photographs taken from private land when you have permission to take photographs. You should be careful that you are not being a nuisance and interfering with someone’s right to use and enjoy the land (see the case of Bathurst City Council v Saban (1985)).

There are, however, criminal offences related to voyeurism and filming a person engaged in private act.

Detailed information can be found at artslaw.com.au/info-sheets/info-sheet/street-photographers-rights

4.17 Professional photography and video recording If planning to engage a photographer at your event and you intend to use the images in the future for promotion or in a publication, please ensure subjects provide consent of their image being used, as per the Privacy Act 2001.

4.18 Audio visual If your event requires audio visual, you must consider the type of equipment you will need. In doing so, you will need to consider: • Requirements of performers (performers will often provide technical specifications for this); • The venue size; • Green room (change room with mirror and water as a minimum); • If the event is held indoors or outdoors; • The anticipated size of the audience; • Time of day; • Proximity to residential areas; • Access to power; • Stage and staging (for example, access to the stage and stage surface); • Rigging points for lights; • Lead covers; • Microphone and lectern for speeches; and, • Crowd barriers.

Make sure you test all equipment before your event commences.

4.19 Fireworks Under Victorian legislation, fireworks may only be included at your event if they are provided and operated by a pyrotechnician who is licensed by WorkSafe Victoria.

WorkSafe Victoria requires a minimum 14 days notification from a fireworks contractor before fireworks are discharged. A copy of the Notification of Intention to Discharge Fireworks must be submitted with the event permit application along with a Risk Assessment and Safe Work Method Statement (SWMS) from the fireworks contractor, along with a map of the discharge site indicating safety clearances and a copy of the resident notification letter or flyer. The latter must be provided to all residents within a 500m to 800m

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radius (depending on shell size) of the fireworks discharge point advising the date, time and duration of fireworks, and that any animals within the vicinity be restrained for the duration of the fireworks.

Event organisers are also required to obtain a Country Fire Authority Permit Schedule 14 and supply a copy of this permit to the council if your event falls within the specified Fire Danger Period declared by the CFA. Further information can be found at cfa.vic.gov.au A local laws permit will also be required if fireworks are discharged in a municipal place. For permit application forms, please visit wodonga.vic.gov.au

4.20 Noise levels Music and other noise from events can often be loud and, as a consequence, noise pollution can occur. Loud music or noise can’t be projected before midday or after 11pm. Under the State Environmental Protection Policy (Control of Music from Public Premise) No.2, if your outdoor event involves the use of amplified music or loud noise, you must monitor your sound levels to ensure they don’t breach 65 decibels (dB) for outdoor venues, when the measurement point is located outdoors and 55 dB when located indoors. For indoor venues, this is five dB during the day and evening, and eight dB during the night.

The impact of excessive noise on neighbours also needs to be addressed.

Further information about Victorian noise regulations is available on the Environmental Protection Authority’s (EPA) website at epa.vic.gov.au/noise, and for information about protecting staff, volunteers and patrons, visit health.vic.gov.au

4.21 Traffic management 4.21.1 Temporary road closure If you would like a road or street closed for an event or activity in Wodonga, you will need to apply to the council for a Temporary Road Closure – Events permit.

There are several conditions you will need to meet before the council will issue a permit. Often council approval alone is not sufficient and other agencies, such as Victoria Police, will need to be informed and give clearance for the event or activity to go ahead. The council has put together this information to help you plan a safe and successful event or activity.

There are a few items that need to be considered in order to prepare for a road closure. These include: • Appointing a co-ordinator that will act as the principal point of contact with the council/VicRoads/ Victoria Police; • Working out which roads you will be closing for the event and who owns them (for VicRoads owned streets, you will need to apply through VicRoads and obtain a VicRoads permit) – refer below for road ownership details; • If your event is a race that will impact on any road in Wodonga, you will need to apply for a permit from Victoria Police; • Complete and submit a Wodonga Council Temporary Road Closure – Events permit application, along with a traffic management plan to the council; • Comply with all council local laws and road rules; • Obtain public liability insurance of at least $10 million; • Notify emergency services about the road closure; • Notify all affected residents, businesses, taxis and bus companies of the event in writing; and, • Advertise your road closure, if required, in The Border Mail – refer to Appendix 3 for example.

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Timeframe: Please allow eight weeks’ notice prior to the date of your event and/or road closure to submit an application.

Safe Work Australia have produced Traffic Management Guide: Events (2013), which can be downloaded and used for events in Wodonga. For more information, visit worksafe.vic.gov.au The following roads are owned by VicRoads: • Melbourne Rd between the Hume Freeway and Melrose Drive roundabout; • Lincoln Causeway; • ANZAC Parade from Bandiana Link Rd to Murray Valley Highway; • Murray Valley Highway; • Kiewa Valley Highway; • Hume Freeway; • Bonegilla Road; • Wodonga-Yackandandah Road; • Bandiana Link Road; • Victoria Cross parade; • Yaralumla Drive; and, • Melrose Drive.

To close any of the above, you will need to obtain a permit from the council, then apply for a permit through VicRoads and advise the local police (where Police Permit may be required).

The following roads are owned by Wodonga Council: • High Street; • Beechworth Road; • Osburn/Chapple Street; and, • ANZAC Parade Chapple Street to Bandiana Link Road.

Please refer to the map of declared Roads for updated information: vicroadsmaps.maps.arcgis.com.

VicRoads event permit applications There is increasing demand for special events such as filming, fun runs, cycle races, parades and street fairs on Victoria’s roads. VicRoads supports the use of the road network for these purposes, provided that VicRoads receives adequate notice and information to ensure that each event is safe and doesn’t significantly disadvantage other road users. VicRoads takes into consideration safety, traffic congestion and traffic impacts and the effects of all non-road activities.

Where an event takes place on a VicRoads road, applications can be downloaded from the VicRoads website at roads.vic.gov.au. In your application you must include the items listed in the VicRoads events application checklist – refer to Appendix 4.

4.21.2 Memorandum of Authorisation Applications Where an event does not take place on a VicRoads road, but traffic management or event signage is necessary, a Memorandum of Authorisation (MoA) for installation of signs is required. MoA application forms can be downloaded from the VicRoads website.

NOTE: A copy of the VicRoads permit must be forwarded to the council, along with the completed temporary road closure permit application, eight weeks prior to your event.

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4.21.3 Victoria Police permits Any person wanting to conduct events that are on or involve public roads, such as foot or bicycle races - including a rolling road closure either within the event itself or as a separate event, marathons, half marathons and so on - must obtain a Police Victoria permit to conduct an event on a public road if the event involves more than 30 competitors and one of the competitors will be declared a winner at the conclusion of the event. Permit applications and further information can be found at police.vic.gov.au Safe Work Australia has also developed a Traffic management: Guide for events document for event organisers on how to manage risks that may arise from traffic movements at public events. For more information visit swa.gov.au

4.22 Venue site map A site map should be drafted for your event identifying the utilities and services. The event site map should indicate north orientation and boundary roads. Other considerations are: • Directional signage location (non-roadside) with site features, such as buildings, trees, gate and fences; • Portable drinking water sites; • Entry and exit points, emergency access and disabled access; • Event management area; • First aid stations; • Possible emergency evacuation areas; • Fire extinguishers; • Green rooms for performers; • Information booth(s); • IT equipment – PCs, IT connection, projectors and screens; • Kitchen or catering facilities; • Liquor licence, and wet and dry areas; • Lighting for night time events; • Location of temporary and/or permanent toilets (including disabled); • Lost and stolen property, and lost children; • Media area; • Parking (refer to traffic management plan) and disabled parking; • Performance and entertainment locations; • Power supply (single or three phase), both existing and temporary; • Registration area; • Restricted areas; • Rubbish bins; • Seating and/or shade (natural or built); • Security location; • Staff and back of house area; • Stages and marquees; • Stalls - food vendors or markets; • Structures (art and design); • Telephone access;

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• Gas control; and, • Proposed vehicle access routes.

Image: Deaf Games, 2016.

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5. Marketing As an event organiser, you will be required to be an effective communicator. You will need to plan ways to promote your event to the community and key stakeholders and relay messages to participants on the day of the event.

5.1

Event marketing plan

An event marketing plan will be needed to detail how you will promote your event (refer to Appendix 5).

Your plan should describe how your target market will hear about your event, and should detail all the promotional opportunities that you will be using for the event. These may include advertising, public relations, internet, social media and direct mail. The plan should include who is responsible for each promotional activity or item, and the proposed date for completion.

It’s important to ensure any commitments made to sponsors regarding advertising and promotion is incorporated into your marketing plan.

A document has been prepared by the marketing department to assist with marketing your event. Please contact the council for a copy to be emailed to you.

5.1.1 Target market Defining the event target market helps you to focus the event marketing efforts on the most profitable and popular segment(s); the people who are most likely to attend the event.

5.1.2 Advertising The Australasian Association of National Advertisers (AANA) has developed and reviewed advertising codes applicable in Australia including the AANA Code of Ethics, to ensure advertisements and other forms of marketing and communications are legal, decent, honest and truthful, and that they have been prepared with a sense of obligation to the consumer and society. For more information visit aana.com.au

5.1.2.1 Basics of designing a poster/advert Below are some pointers to use when designing a poster or advert for your event.

Size: Create artwork to a standard paper size. It’s better to make an A3 file that can be reduced to other sizes than an A5 that pixelates at bigger sizes.

Basic sizes: width x height: • A5: 148.5mm x 210mm; • A4: 210mm x 297mm; and, • A3: 297mm x 420mm.

Page set-up: Decide whether you want your poster to be portrait or landscape. Most posters are portrait (210mm wide x 297mm high) and, therefore, fit better with other posters on a promotion board.

The general rule is that nothing goes within 3mm of the edges unless that is how it is supposed to look.

Words and design that run close to the edges doesn’t always look good on posters.

Space: Writing is hard to read when it’s laid over photos or designs. Try to leave space where headings and details can go.

Sponsor logos: Sponsor logos should go at the bottom. It’s best to put them on white space as most business logos are designed to be on white and are supplied that way.

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Photos: If a photo is of a person it must have written consent from that person, or their parent/guardian if under 18.

Information to include in your event adverts, posters and flyers should include: • Name of the event; • Date and time; • Location and venue; • Cost; and, • Contact details.

5.1.2.2 Newsroom media contacts Compiling a concise media contact list is vital when distributing media releases. Please refer to Appendix 8 and Appendix 9.

5.1.3 Outdoor advertising 5.1.3.1 Noticeboards Many local cafes and businesses around Wodonga have noticeboards where you can place a promotional poster or information about your event. Please check with the business owner before putting up the poster or flyer. If your event is a sporting event, local gyms and sporting facilities may also have a noticeboard where you can display a poster and information about your event.

Please note, there are areas where posters are not to be distributed. Please contact the Civic Services team at the council to establish approval as to where you can and can’t display posters throughout the Wodonga CBA. Fines may apply for illegal placement.

Local hotels may also be able to display information relating to your event to their guests. For a full list of Albury Wodonga hotels go to visitalburywodonga.com.au Community noticeboards are used to promote events, activities, programs and services. These are located at: 1. Baranduda Community Centre; 2. Felltimber Community Centre; 3. Kangaroo Store (Bonegilla); and, 4. Wodonga Sports and Leisure Centre (below stairwell).

Council officers reserve the right to not display content if it is deemed to be of an unsuitable quality or inappropriate content. A ‘G’ rating classification (or equivalent) is required for all content, as ‘G’ classified media is for general viewing and the impact of the content is very mild.

While your poster isn’t guaranteed to be placed on the community noticeboards, event organisers can drop off A4 posters at the venues noted above for their consideration.

5.1.3.2 Promotional Flag poles hire The council’s flags poles are available for hire to promote large and significant events. Each application will be assessed by a panel to establish guidelines are met and submitted at least two months prior to the anticipated display date. For all enquiries, please phone the council’s Marketing and Design Officer on (02) 6022 9233.

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The flag poles are at the following locations: • ANZAC Parade/Pearce Street roundabout; • Beechworth Road/Pearce Street roundabout; • High Street/Lawrence Street roundabout; • High Street/Woodland Grove; • Elgins on Elgin Boulevard; • Elgin Boulevard at House Creek; • Melbourne Road at Melrose Drive roundabout; • Lincoln Causeway; and, • Gateway Village.

5.1.3.3 The Cube Wodonga Big Screen The Cube Wodonga Big Screen offers the Wodonga community a vibrant and accessible forum for the showcasing of film, and information about community organisations and community events. To book the screen, contact The Cube Wodonga on (02) 6022 9311.

5.1.3.4 Other outdoor advertising options in Wodonga There are several planning and local laws surrounding other outdoor advertising mediums, including A-frames, roadside signage, shipping containers, mobile billboards and visible message boards.

Outdoor advertising in relation to an event should not be located more than 500 metres from the event site and is only allowed for 21 days prior to the event. For more information in relation to the planning permits and locals laws for this, please contact the council’s Planning and Civic Services teams.

5.1.4 Direct mail If planning a direct mail campaign for your event (for example, a letterbox drop to residents), local advertising distributors can be contacted and can provide their coverage and costings.

If you are using a database, please ensure you are aware of privacy laws. There are laws that can help Victorians protect their privacy. The Privacy Act 1988 (Commonwealth) covers the handling of personal information (including health information) by the Australian Government organisations, credit reporting organisations and parts of the private sector (excluding small businesses). For more information, visit Privacy Victoria at privacy.vic.gov.au

5.1.5 Tourism industry resources Tourism Victoria provides information for organisations to help you set up and plan your event at tourism. vic.gov.au

5.1.6 Free website listings for events Below are some suggested free websites to promote your event (subject to website owner approval).

• Albury Wodonga destination website - visitalburywodonga.com • Create your listing via eventsvictoria.com and once approved by Visit Victoria, it will automatically feed through to visitalburywodonga.com • The Border Mail - bordermail.com.au/community • 2AY - 2ay.com.au/forms/submit-event

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• Prime7 - au.prime7.yahoo.com/v1/lifestyle/infonet/infonet-events Details you may include are date, time, location, short blurb about the event, the event website, and contact details (should the general public wish to email or call someone about the event), as well as a picture or logo in JPG format.

5.1.7 Social media Social media is a powerful tool to gain exposure for your event. Below are some ideas about different mediums to promote your event through social media.

• Facebook - Make it easy for Facebook users to keep up with event news by creating an event page listing. Your event page is also a great place to encourage networking before the event. Make it easy to share your event. You can also customise audiences to allow you to show ads to people who have already visited the event website. Advertisers can even show event ads to Facebook users who left the website before purchasing a ticket.

• Linkedin - If it’s a business event • Twitter - Pick a hashtag for your event for use across all social media channels. Attendees and remote watchers can monitor on Twitter or start a Twitter contest (awarding prizes or free entry for people that can correctly answer marketing trivia via their Twitter feed or hiding prizes around the event, take pictures of their locations and post on Twitter for event attendees to find).

• YouTube - Get the event entertainment to produce teaser content - a simple video would be ideal, or create a highlight reel from prior events.

• QR codes – A type of bar code that can be scanned for information. Typically a smartphone is used as a QR code scanner, displaying the code and converting it to a URL for an event website.

• Flickr - Set up an official Flickr gallery for the event, and encourage attendees to take photos and upload them.

• Voting or sending out text messages • Podcast • Instagram - Create a hashtag for your event and encourage people to upload photos to their own accounts and use the hashtag.

• Add your event to your email signature - Add a hyperlink to your event website to further spread awareness about your event.

5.2

Signage

Appropriate signage can also be used to promote your event and direct people to amenities and locations at the event. Signs should be installed to provide safe, easy access and movement at your event. Directional signage that indicates where toilets, exits and information booths are located is strongly recommended.

Sponsors’ requirements should be taken into consideration when hanging signage.

Signs are recommended to provide information about: • Entrances and exits; • Ticketing (including services for people with a disability); • Toilets; • Water; • First aid posts; • Camping areas and facilities; • Parking, including disabled parking;

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• Information centre; • Rules relating to alcohol consumption; • Lost and found; • Public transport pick-up and drop-off; • Security; • No smoking or alcohol consumption (if appropriate); • Program details; • Emergency services; and, • Notice of closures to footpaths or walkways.

If you choose to promote your event using signage, be aware that some signs will require a local laws permit.

Please note that signage anchored by star pickets or pegs should be approved by the council to ensure electrical, gas and telecommunication underground services on council-owned land are not affected. Please remember to remove any signage at the end of your event.

5.3

Visitor information centres – regional

If you have a poster or flyer for your event, regional visitor information centres may display these in their centres. You will need to contact the relevant visitor centres to enquire.

• Albury Visitor Information Centre – 1300 252 879 • Yackandandah Visitor Information Centre – (02) 6027 1988 • Beechworth Visitor Information Centre – 1300 366 321 • Rutherglen Visitor Information Centre – 1800 622 871 • Chiltern Visitor Information Centre – (03) 5726 1611 • Corryong Visitor Information Centre – (02) 6076 2277 • Bright Visitor Information Centre – 1300 551 117 • Wangaratta Visitor Information Centre – 1800 801 065 • Corowa Visitor Information Centre – (02) 6033 3221 • Holbrook Visitor Information Centre – (02) 6036 2422

5.4

Notifying residents

It’s important to advise residents and local businesses in close proximity to the event venue that your event will be taking place. You can notify residents by conducting a letterbox drop in the surrounding areas, including the following information: • Name of the event; • Event purpose; • Number of participants; • Any disruptions to residents and businesses; • Road closures; • Event organiser contact name and number; • Public transport and disruptions; and, • Any excessive noise.

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6. Event safety and regulations As an event organiser, there are a lot of legal issues you will need to consider beyond the artistic and creative considerations. The Arts Law Centre of Australia provides information and checklists relating to the legal issues to consider when planning and running an event. For more information visit artslaw.com.au WorkSafe has produced the Major Events, Advice for Managing Safely publication, which provides practical guidance to major event organisers, venue owners and suppliers about the management of safety risks at major events, and meeting their duty of care through integrated event safety planning. For more information visit worksafe.vic.gov.au The Victorian Guidelines for Planning Safe Public Events have been developed through the collaboration of multiple agencies to present best practice for organisers in planning and executing events across Victoria.It is available at police.vic.gov.au/events in the Resources section.

Australia’s Strategy for Protecting Crowded Places from Terrorism (2017) is a handy tool for event coordinators to reference. By accessing this information, owners and operators will be in a better position to protect their crowded places against terrorism. You can find it at police.vic.gov.au/events in the Resources section.

6.1

Emergency management plan

An emergency management plan is a vital tool of risk planning. This plan will outline your response in the event of a serious incident in those critical minutes before emergency services arrive to take over. Serious incidents may include: • Dangerous person(s); • Explosion or fire; • An extreme weather incident (for example, lightning strike); or, • Collapse of significant event infrastructure, such as a stage.

An emergency management plan should consider: • Possible emergency interruptions; • Evacuation procedures (including evacuation points and routes); • Personnel responsible in emergencies and evacuations, including who will call emergency services; • How the event will be halted and the public notified; • Emergency services meeting points; • Ambulance and emergency vehicle loading areas; • An incident control centre; • Lines of communication in order of authority (who will notify key stakeholders, such as the council); and, • Risk management strategy.

People involved in the staging of your event must be familiar with the contents of the emergency management plan (refer to Appendix six).

WorkSafe requires that it be provided with notification of all serious incidents or near misses involving paid staff.

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6.2

Risk management plans

Prior to your event, it’s vital you make an informed assessment of all possible risks associated with the event. Through careful analysis, you must identify any potential hazards that could pose a risk to anyone involved in the event. It’s important to include others in this process including emergency services, venue managers and risk assessment officers.

A risk management meeting attended by key stakeholders should be held to ensure that possible risks are identified and managed. This should be documented in a risk management plan, which will allow you to minimise the risks involved for running of your event.

For events with high risk activities on council land, Wodonga Council will require a copy of your risk management plan (refer to Appendix Seven) to be submitted as part of the venue booking process. For risk management enquiries, please contact the council’s Risk and Workplace Safety Officer.

6.2.1 Safework method statements (SWMS) Under the Occupational Health and Safety Regulations 2007, a SWMS must be prepared before work begins and if anyone’s health and safety is at risk because of the work. SWMS, however, can be used for other specific activities at events.

Event-related high risk construction work includes: • Working at heights of more than two metres; • Removal or disturbance of asbestos; • Diving; • Trenches or shafts deeper than 1.5 metres; • Temporary supports for structural alterations; • Powered mobile plant; • Explosives; or, Work that is in, on or near: • Electrical installations or services; • Roads or railways in use by traffic; • Water or liquids that pose a drowning risk; • Telecommunications towers; • Pressurised gas distribution mains or piping; • Artificial temperature extremes; • Contaminated or flammable atmospheres; or, • Chemical, fuel or refrigerant lines.

For further information about SWMS visit worksafe.vic.gov.au

6.2.2 Incident reporting When an incident occurs at an event (or during set-up and dismantle), record what happened, what investigations occurred and what was done to prevent future injury or illness in relation to this incident.

WorkSafe has information on your legal duties reporting incidents, as well as incident report form templates for you to use. Please visit worksafe.vic.gov.au

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6.2.3 Contingency plan The contingency plan is formulated after you have conducted a risk assessment and written your risk and emergency management plans. It is necessary to undertake contingency planning to cater in advance for situations that may possibly arise.

6.3

Security

In the early planning stages, you will need to determine the likelihood of security issues arising before, during or after your event. You will need to take into account: • Crowd control issues; • Overnight protection of event infrastructure if being held over several days; • The serving of alcohol; and, • The safe storage of money.

If any of the listed issues cause you concern, the council recommends you consider contracting a security firm for your event. A security brief would then need to be developed in partnership with the security firm. It should include details of: • The details of any security firms that have been contracted, including licence details and the number of personnel at the event; • Roles and responsibilities of staff (including a list of people permitted in restricted areas); • Victoria Police contact details for the event, including station and contact person; • Crowd control measures; • Cash protection measures; • Equipment protection measures; • Procedures for confiscated or prohibited items; • Details of the venue layout, entrances, exits, first aid posts and potential hazards; • Potential issues that may arise; and, • Areas where public access is restricted.

More information about security at events, including how many to contract for your event, can be found in the Code of Practice for running safer music festival and events (2013) by the Department of Health and Human Services at health.vic.gov.au

6.4

Crowd management

WorkSafe has produced the Crowd Control At Venues And Events publication, intended for venue and event host employers, crowd control agencies and crowd control staff. The document provides tools and recommendations for controlling entry into events; monitoring and communicating on crowd and individual behaviour; dealing with potentially aggressive or violent behaviour; and co-ordinating emergency evacuation of an event. For more information visit worksafe.vic.gov.au/event-management Another document providing relevant guidelines on events is Australia’s Strategy for Protecting Crowded Places from Terrorism, which can be found at: nationalsecurity.gov.au

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6.5

Insurance

It’s your responsibility to ensure the safety of staff, volunteers, event patrons, general public, and contractors, as well as any equipment that you may own or have hired for the event. It’s important to be aware of the different types of insurance available for events, and to discuss your requirements with your insurance provider to ensure your event and associated activities are covered. The below are different types of insurance which may need to be covered: • Public liability; • Property and equipment; • Product liability; • Personal accident (volunteer insurance); • Professional indemnity; • Cancellation and abandonment cover; • Cyber liability; • Risks and costs associated with poor attendance or ticket sales; and, • Weather insurance to protect outdoor and seasonal events.

6.5.1 Public liability insurance Public liability insurance provides financial protection from damage or injury claims made against the event organiser. Public liability insurance may be obtained just to cover the event (including set up and pack down time) or the event may be covered under the organiser’s annual public liability insurance cover. Once you have paid the public liability insurance, the insurance provider will issue your event or organisation a Certificate of Currency. Event organisers need to ensure their public liability insurance policy will cover their event activities.

Public liability insurance is mandatory for all events taking place on council land. If your event is held on council land or within council property, you will need to submit your Certificate of Currency for public liability insurance to the council with a minimum of $10 million cover. Your event date must be within date range on the Certificate of Currency for it to be valid for the event. You may also need to ensure that there is adequate insurance cover for any volunteers. Various insurance companies offer a community group insurance scheme with cover available for most community events, celebrations and festivals. Two organisations are localcommunityinsurance.com.au and communityinsurance.com.au.

All event organisers are advised to minimise their own public liability exposure by ensuring all contractors, performers, food vendors and other suppliers at your event supply you with a current certificate of currency (public liability insurance) prior to their participation at the event. This is particularly important where high risk activities, such as fireworks, mechanical rides, animal petting zoos or large stages, are concerned.

Please note that a tax invoice isn’t a certificate of currency and isn’t accepted as a certificate of currency.

For other insurance enquiries, please contact the council’s Risk and Workplace Safety Officer.

6.6

Extreme weather conditions

Extreme weather conditions can affect the ability of events to commence. Such conditions could be a heat wave, high winds, total fire ban, heavy rain, electrical storms or a Code Red bushfire threat.

VIC Emergency issues weather predictions and incidents that include information on wind, temperature, rain, flood and fire danger. If extreme weather conditions are forecast, you should consider modifying, postponing or cancelling your event depending on: • The severity of the conditions; • Recommendations from emergency services;

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• The activities planned at your event; and, • Inherent risks on the site.

For example, in the case of a heat wave you might make the following modifications to ensure your event is safe: • Provide additional shelter and shade; • Provide additional free water to patrons; • Provide sunscreen; • Provide additional first aid to treat any cases of heat stress, and ensure Wodonga Hospital is notified; • Ensure your workers and volunteers have extra breaks; • Ensure your workers and volunteers are wearing appropriate clothing such as hats and long-sleeved shirts; and, • Ensure there is information about symptoms of heat stress freely available.

Wodonga experiences prolonged periods of heat from time-to-time and a common sense approach is always required, including SunSmart policies, air conditioning and staying out of the heat (especially for elderly or at-risk groups).

The Wodonga Heatwave Plan 2015 can be used by event organisers to assist with the planning-for and responding-to heatwave conditions for events. For more information visit wodonga.vic.gov.au November to April is declared a Fire Danger Period by the Country Fire Authority (CFA). During this time there are restrictions on what activities can occur in the CFA controlled areas.

On days of Total Fire Ban you may need to cancel or modify activities that involve naked flames such as barbeques and fireworks.

6.6.1 Code Red A Fire Danger Rating of ‘Code Red’ is the highest level of rating in Victoria. It signifies the worst conditions for grassfires and bushfires. Code Red ratings are only called for days of extraordinary and extremely dangerous conditions.

A Code Red day will be called no later than 1.00pm the day before; however, a Code Red can be called a number of days in advance which is why it is important to check the Fire Danger Ratings daily throughout summer.

Fire Danger Ratings are published on the VicEmergency, CFA and Bureau of Meteorology websites. Fire Danger Ratings are also available through the FireReady app or by calling the Victorian Bushfire Information Line (VBIL) on 1800 240 667.

On days declared as Code Red by the Fire Authorities, events should be cancelled or postponed.

6.7

Postponing or cancelling the event

In the unfortunate circumstance that your event has to be postponed or cancelled, it’s advisable this decision be made as early as possible to minimise costs and avoid paying for contracted services. When cancelling your event, please ensure that you undertake the following: • Notify the media (through media release) such as local radio and television stations, as well as The Border Mail (if time permits); • Update your event website; • Update social media; • Place cancellation notices at the venue indicating that the event is cancelled or postponed;

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• Contact key stakeholders, including event sponsors; and, • Ensure you fulfil all agreements such as payment of performer fees (or a portion thereof) as outlined in your contracts (see 7.15 Contracts).

Please remember that if an electrical storm is forecast or takes place at the time of your outdoor event, it’s extremely dangerous for paid staff and volunteers to continue to set-up and work. Under your duty of care, it’s advised that the event be cancelled or postponed.

6.8

Emergency services

It’s vital that all emergency services including Victoria Police, Country Fire Authority (CFA), Ambulance Victoria and State Emergency Service (SES) have been notified of the intended event. For some events, first aid (St John Ambulance/Red Cross) as well as Wodonga Hospital should be notified. It’s important to do this early on in the process and to have contact with these services in the lead up to the event. Some relevant information to pass on includes: • Venue, date and times of the event; • Type of event; • Road closures and details of traffic alterations including car parks; • Expected number of people attending the event; • High risk activities at the event (for example, carnival rides or fireworks); • Emergency management plans; and, • Event coordinator’s details, including name and mobile phone number.

It’s important to identify and record details of local emergency services even if they are not necessarily attending the event. The CFA, police and ambulance should be informed about the event either by email or phone.

6.9

Wodonga Council local laws

Local Laws prescribe, regulate or determine the activities that can occur in a municipal place and some are applicable for events in Wodonga. These differ from council to council. The full list of local laws can be found on the council’s website and ones which may relate to events include: • Behaviour in municipal places; • Camping and caravans; • Roadside signage; • Consumption of alcohol; • Road closures; • Busking; • Fireworks; • Animals; and, • Noise.

A permit is an authorisation or requirement from the council in accordance with the provisions the local law.

Permit application forms can be found on the council’s website or at Wodonga Council offices. Nonrefundable permit application fees apply and should be lodged and paid a minimum of two weeks prior to your event. Depending on the size and requirements of your event, sufficient notice is required in order to process the permit application. This will ensure that all requirements are able to be addressed to deliver a safe and successful event.

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6.9.1 Events on private land While the venue may have given approval for an event to take place on private land, the event organiser may still need to seek approval and apply for permits from Wodonga Council and other authorities. Please contact the councilâ&#x20AC;&#x2122;s events team to discuss the proposal and receive advice.

Image credit: stjohn.org.au

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7. Human resources 7.1

Staffing

When recruiting staff with the desired skills and personal qualities, it’s important to clearly define roles and responsibilities so that potential workers can be matched with appropriate duties.

Likely roles required at events include: • Publicity and promotions; • Catering co-ordinator; • Performers and staging; • Safety and emergency services; • Admission and ticketing; • Information services; • Car parking; • Administration; and, • Crowd control.

Ensure that you have adequate staff to manage the event. Often local service clubs and community groups are happy to assist.

Information about staff and volunteer fatigue can be found in the Code of Practice for running safer music festival and events (2013) by the Department of Health and Human Services at health.vic.gov.au

7.1.1 Volunteers As discussed in the section above, the recruitment of volunteers can be vital to the success of your event. The Albury Wodonga Volunteer Resource Bureau may be able to provide assistance in the sourcing of volunteers.

As part of your volunteer screening process, it’s advised that any volunteers recruited over 18 years old agree to a police check to ensure the protection of all fellow staff and event patrons. Further information can be obtained via the Victoria Police website at police.vic.gov.au.

On event days, ensure volunteers sign in and out, and can be easily identified by wearing either the same uniform or high visibility vests. For more information on working with volunteers visit volunteering.com.au

7.1.2 Working with Children Check A Working with Children Check (WWCC) is required in Victoria for all staff or volunteers who work with children under the age of 18 (for example, supervising children’s art activities at an event). Amendments to the Working with Children Act 2005 (the Act) came into effect on August 1, 2017. The Check is one of the safety measures organisations need to put in place to protect children from sexual and physical harm.

Event organisers should ensure all staff and volunteers at their events have a current WWCC card.

For further information visit workingwithchildren.vic.gov.au

7.2

Team briefing (prior to event)

Hold a briefing session for everybody involved with the event to go through the program schedule or run sheet. In addition, explore the contingency plan you have in place so other members of the team are briefed of the duties and responsibilities in case of any mishaps. Make sure audio visual and IT equipment has been tested and that the master of ceremonies is fully briefed.

More information about event briefings can be found in the Code of Practice for running safer music festival and events by the Department of Health and Human Services at health.vic.gov.au

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7.3

Occupational health and safety

As part of your duty of care to all event staff and attendees, you need to consider the occupational health and safety elements below as an integral part of your event preparations.

7.3.1 First aid First aid is essential at every public event. Organisers need to consider the mix of first aid options depending on the geography, nature and size of their event. As a general guide, two first aiders and a first aid post should be provided for every 500 to 1000 festival patrons. For large public events, or events involving extra risk factors such as a fun run, the attendance by St John’s Ambulance may be required. It’s advisable to discuss and book first aid requirements with Ambulance Victoria a minimum two months before the event.

First aid posts should be signed and easy to find, with access to power, water, tables, chairs, and offering both privacy and shelter from the elements.

St John Ambulance or the Red Cross can be contracted for basic first aid requirements. Serious injuries will require Ambulance Victoria. More information can be found in the Code of Practice for running safer music festival and events by the Department of Health and Human Services at health.vic.gov.au

7.3.2 SunSmart As the event organiser, you must protect the health of your event employees, volunteers and patrons. To minimise exposure to harmful UV rays, you should consider: • Programming activities so that they are not during peak UV radiation times between 11am and 3pm; • Taking advantage of existing natural shade provided by buildings, trees and other structures, and knowing where the shade falls during the time of your event; • Using portable shade structures where there is no shade; • Locating key activities, such as eating areas, in shaded spots; • Encouraging staff and patrons to wear sun protective clothing including sunglasses and hats; and, • Providing staff and patrons access to SPF 30 plus broad spectrum sunscreen for use at the event.

For more information about how your event can be SunSmart visit sunsmart.com.au

7.3.3 Heavy lifting Ensure all event staff and volunteers demonstrate safe lifting and carrying techniques when setting up and packing down equipment at your event. As the event manager, you should provide all necessary equipment to assist where necessary, such as trolleys.

7.3.4 Occupational health and safety walk-through It’s strongly advised that the event co-ordinator and/or an occupational health and safety representative at your event conduct a walk through 30 to 60 minutes prior to your event commencing. This process will ensure any potential hazards are identified and rectified before event attendees are present.

Some checks to be considered: • Ensure the appropriate fire extinguishers are present at various locations (catering stalls, stages and areas at high risk of fire); • Electrical leads are tagged and tested and covered to prevent trip hazards; • Are marquees secured with weights (or pegs); • Is the lighting sufficient for the event type; and, • Unlock the toilets.

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Image: Cirque Africa

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8. Post event 8.1

Debriefing

After your event is over, you’ll need to organise a debrief meeting to review all aspects of the experience.

Debriefing is a process whereby the event stakeholders have the opportunity to discuss what worked, what didn’t, why it didn’t work and how it could be improved.

All stakeholders should be involved in this forum, including sponsors, volunteers, security, vendors, performers and staff. It should be viewed as a worthwhile experience with recommendations greatly assisting the planning for your next event.

Some points to discuss in the debrief: • List what you thought was successful or worked well in the area you were responsible for; • List what you thought was not successful or didn’t work well in the area you were responsible for; • List your recommendations for the area you were responsible for; and, • List your recommendations for the whole event.

8.2

Evaluation

A thorough assessment to measure whether you have achieved the event’s purpose is required. Aspects of the event that are successful need to be documented along with areas that need greater work. Feedback should be sought from both patrons and staff in an effort to make an informed assessment of the event’s overall impact. Evaluation questions should determine the success of your event’s aims and objectives.

These could include: • Overall satisfaction or enjoyment of the event. Did it meet expectations; and, • Any suggestions for improving the event.

Other questions should relate to the actual staging of the event. These could include: • Please rate the parking ease and availability; • How did you find out about this event?; • How do you think we could improve promotion?; • Did you find the program enjoyable?; and, • Please rate the catering for this event.

Feedback methods need to be quick and easy for participants to access and answer. They also need to be measurable and useful for event organisers. Suitable methods could include feedback surveys both printed and online, roving evaluators talking to participants, and collection of hard data such as attendance numbers.

8.3

Showing appreciation

An event can enhance its reputation and build relationships with all stakeholders by remembering to say ‘Thanks’. This can take place in the form of a letter or a certificate of appreciation, gifts, post-event celebration, emails or advertisements in newsletters or newspapers.

It’s also important to acknowledge the hard work of all staff and volunteers involved in your event, regardless of the extent of their contribution. It’s essential to let them know their efforts are appreciated.

8.4

Grant acquittals

If your event has received funding through a grant, make sure you don’t forget to complete grant acquittal forms and submit them (and any additional paperwork) in time. If you don’t submit a grant acquittal, you could be jeopardising future funding opportunities for your event.

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9. Other useful planning information 9.1

Helpful hints for the day

The success of your event can rely upon the realisation of the following helpful hints.

• Be on time - Get to your event venue early to ensure all aspects of the event are running on time and according to plan.

• Carry your contact list - Make sure you have a contact list of all staff and external authorities handy.

• Be well briefed - Make sure you and your staff are available to answer any queries that may arise before or during the event. A frequently asked questions and answer sheet at your information booth or tent can be very handy.

• Check logistics - Ensure you have all your logistical requirements and equipment (like maps and two way radios) at the ready or with the people delegated to operate or manage them.

• Relax and enjoy the day - Your event should be fun for you too.

9.2

Lost and found property

You should have a simple process incorporated for accepting lost and found property at your event. This should be communicated to staff and volunteers prior to the event. A report of all lost and found items should be recorded with the following information: • Who found the property and handed it in; and, • Description of the item, time it was found and where it was found.

For an item of value (for example, wallet, mobile phone, camera, car keys or jewellery), it is suggested to take the property to Victoria Police – Wodonga branch with the above details.

At the police station the items are stored, logged, checked against lost property reports and, where possible, handed back to their owners.

If the owners haven’t been found after three months, the lost property is given either to the person who found them or to charity, or sold at a public auction.

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EVENT MANAGEMENT PLANNING GUIDE

EVENT MANAGEMENT PLANNING GUIDE

45

(03) 9669 4000

Bureau of Meteorology Weather and Warnings

(07) 5520 7717

Australian Amusements Leisure and Recreation Association (AALARA) Peak national body representing the amusement, leisure and recreation industry of Australia

1800 733 276

(02) 9356 2566

Arts Law Centre of Australia Provide free or low cost specialised legal advice to artists and arts organisations

Australian Red Cross Includes information about relief centres, registering and comforting evacuees and first aid care

(03) 9090 5909

Ambulance Victoria Event Booking form and quote request

(02) 9935 7900

(02) 6021 0990

Albury Wodonga Volunteer Resource Bureau Recruits Volunteers and refers them to community Organisations

Australian Performing Rights Association (APRA AMCOS) To license organisations to play, perform, copy, record or make available music, then distribute royalties to the songwriters, composers and music publishers (who made and own the piece of music)

(02) 6051 7111

Albury Wodonga Health â&#x20AC;&#x201C; Wodonga Campus Cross border public health service

(02) 9221 8088

(03) 9988 1979

Access Institute Access education and training

Australian Association of National Advertisers (AANA) Peak national body championing the interests of Australiaâ&#x20AC;&#x2122;s advertisers

1800 762 003

Phone

Aboriginal Victoria Aboriginal Victoria broadly works on Aboriginal policy reform, community strengthening and engagement, cultural heritage management and protection.

Contact

Contacts

bom.gov.au

redcross.org.au

apraamcos.com.au

aana.com.au

aalara.com.au

artslaw.com.au

ambulance.vic.gov.au

vrb.org.au

awh.org.au

accessinstitute.com.au

vic.gov.au/aboriginalvictoria

Website

contactus@redcross.org.au

apra@apra.com.au

admin@aana.com.au

info@aalara.com.au

artslaw@artslaw.com.au

wevents@ambulance.vic.gov.au

reception@vrb.org.au

info@accessinstitute.com.au

aboriginalaffairs@dpc.vic.gov.au

Email

46

EVENT MANAGEMENT PLANNING GUIDE (03) 9070 2300

(02) 6056 3100

(03) 8685 1355

(03) 9203 9700

Dyson Group Provides a wide variety of local and interstate charters for schools, sporting and special interest groups, non-for-profit organisations, private functions, social clubs and businesses

Emergency Management Victoria Plays a key role in implementing the Victorian Governmentâ&#x20AC;&#x2122;s emergency management reform agenda

Energy Safe Victoria Information on electricity and gas safety advice during fires and incidents

Wodonga office

(02) 6043 7900

regional callers

1300 365 111

(03) 8684 0000

1300 650 172

Wodonga office

(02) 6055 7777

Burn-off notification

1800 668 511

CFA Headquarters

(03) 9262 8444

VicEmergency Hotline

1800 226 226

District 24 (Wodonga) North East Region

(02) 6043 4400

1300 853 800

Phone

Dial before you dig A free national referral service designed to assist in preventing damage and disruption to Australiaâ&#x20AC;&#x2122;s vast infrastructure networks.

Department of Environment, Land, Water and Planning Latest information on current fires on public land, including threat alerts, warnings and community meetings

Emergency Alert The national telephone warning system used by emergency services.

Department of Justice and Community Safety (Victoria) The Department leads the delivery of justice and regulation services in Victoria.

Department of Health and Human Services Victoria Delivers policies, programs and services that support and enhance the health and wellbeing of all Victorians

Country Fire Authority (CFA)

Community Group Insurance Scheme Insurance for local community groups

Contact

esv.vic.gov.au

emv.vic.gov.au

dysongroup.com.au/Wodonga

1100.com.au

delwp.vic.gov.au

emergencyalert.gov.au

justice.vic.gov.au

dhhs.vic.gov.au

wodonga@dysongroup.com.au

office@dbyd.org.au

insurance@lcis.com.au

localcommunityinsurance. com.au

cfa.vic.gov.au

Email

Website

EVENT MANAGEMENT PLANNING GUIDE

47

1300 55 81 81

(02) 9929 5400

(03) 9662 2311

1300 361 644

(02) 8569 1100

Consumer Affairs Victoria Consumer regulator, helping create a competitive and fair marketplace for businesses and consumers

Meetings and Events Australia Peak body representing the events industry in Australia

Metropolitan Fire and Emergency Services Board (MFB) MFB regional model supports State Control Centre, with regional controllers from all agencies working together on emergencies in their areas of responsibility

North East Water Hire of a water trailer for Victorian events

Phonographic Performance Company of Australia Limited (PPCA) Provides licences to Australian businesses to play recorded music in public

Pyrotechnics Industry Association of Australia Encourage safety in the design and use of all types of fireworks, pyrotechnics and special effects

Parks Victoria This site includes information about closures to roads, tracks, visitor sites and picnic areas.

Office of the Victorian Information Commissioner Independent regulator with combined oversight of information access, information privacy, and data protection

13 19 63

1300 006 842

13 11 26

1300 364 352

Health Vic (Food Safety Victoria) Shares responsibility for developing and administering food regulation with the Commonwealth and Victorian local governments to promote consistent regulatory requirements in a widely dispersed and varied food industry

Austin Health Victorian Poisons Information

1300 372 842

Phone

Environmental Protection Authority Victoria Works closely with the Department of Environment, Land, Water and Planning (DELWP) and Sustainability Victoria (SV), to develop environment protection policy and legislation and to deliver programs that support environmental protection.

Contact

pyro.asn.au

parkweb.vic.gov.au

ovic.vic.gov.au

austin.org.au

ppca.com.au

newater.com.au

mfb.vic.gov.au

meetingsevents.com.au

consumer.vic.gov.au

health.vic.gov.au

epa.vic.gov.au

Website

pyro2b@optusnet.com.au

info@parks.vic.gov.au

enquiries@ovic.vic.gov.au

ppca.mail@ppca.com.au

info@newater.com.au

smcgrath@mea.org.au

foodsafety@dhhs.vic.gov.au

contact@epa.vic.gov.au

Email

48

EVENT MANAGEMENT PLANNING GUIDE (03) 8588 8360

St John Ambulance Event first aid

vcglr.vic.gov.au police.vic.gov.au

1300 182 457 (02) 6049 2600 (03) 9247 5856

Victorian Commission for Gambling and Liquor Regulation (VCGLR) Independent statutory authority that regulates Victoria’s gambling and liquor industries.

Victoria Police – Wodonga Station

Victoria Police – Road Permits A highway event permit must be obtained by anyone wishing to conduct a foot or bike race (including triathlons and marathons) on a Victorian road.

vba.vic.gov.au

1300 815 127

Victorian Building Authority Regulates building and plumbing practitioners

dpc.vic.gov.au

vicroads.vic.gov.au

sunsmart.com.au

(03) 9651 5111

133 778

Regional Roads Victoria

(03) 9514 6419

streatrader.health.vic.gov.au

stjohnvic.com.au

worksafe.vic.gov.au

sustainability.vic.gov.au

ses.vic.gov.au

rdv.vic.gov.au

Website

Victoria Department of Premier and Cabinet The Department of Premier and Cabinet leads the Victorian public service, advising government on emerging policy issues and reviewing the impact of government decisions.

VicRoads Plans, develops and manages the arterial road network

SunSmart Working with the community to promote a healthy approach to UV exposure

Wodonga Council, Environmental Health Department

(02) 6022 9300

(03) 5721 8588 Wangaratta

Work Safe Victoria Tools to help you create a safe and healthy workplace

Streatrader Online system for businesses and community groups to register and notify their temporary and mobile food premises with their registering council

1300 363 744

03 9256 9650

Wodonga Branch

Wodonga office

(02) 6059 0200

Phone

Sustainability Victoria To facilitate and promote environmental sustainability in the use of resources

State Emergency Service (SES) A volunteer-based organisation, providing emergency assistance to minimise the impact of emergencies and strengthen the community’s capacity to plan, respond and recover, when emergencies occur

Regional Development Victoria Victorian Government’s lead agency responsible for rural and regional economic development

Contact

roadpermits-oic@police.vic.gov.au

wodonga.uni@police.vic.gov.au

dp&c@dpc.vic.gov.au

SunSmart@cancervic.org.au

streatrader@health.vic.gov.au

events@stjohnvic.com.au

James.Bramwell@sustainability. vic.gov.au

information.wodonga@rdv.vic.gov. au

Email

EVENT MANAGEMENT PLANNING GUIDE

49

wodongataxis.com.au

wildlifevictoria.org.au

Website

office@wildlifevictoria.org.au

ner.enquiries@roads.vic.gov.au

Email

Duryarne Streat Event Co-ordinator Wodonga Council PO Box 923 Wodonga VIC 3689 Phone: (02) 6022 9356 or 0409 531 142 dstreat@wodonga.vic.gov.au

Kim Strang Team Leader Arts and Events Wodonga Council PO Box 923 Wodonga VIC 3689 Phone: (02) 6022 9283 or 0428 142 878 kstrang@wodonga.vic.gov.au

Please contact Wodonga Council to discuss your event further.

Information contained within correct as at June 2019

While the information contained in this planning guide has been prepared with all due care for the benefit of the user, Wodonga City Council, its officers, employees, agents (“Wodonga Council”) do not warrant or make representation as to its accuracy. The information is made available on the understanding that Wodonga Council shall have no liability for any loss whatsoever that might arise as a result of the use of information by the reader or any third parties who receive the information directly or indirectly. It is the user’s responsibility to make his or her investigations, decisions and enquiries about this information.

Disclaimer

(02) 6024 3444

Wodonga Taxi

Wildlife emergency

(03) 8400 7300

(03) 9445 0310

Phone

Wildlife Victoria Wildlife rescue teams are on stand-by to treat wildlife in need of help.

VicRoads - Road Permits for North Eastern Region Permit required to utilise VicRoads for events

Contact

Image: Midnight Oil

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EVENT MANAGEMENT PLANNING GUIDE

Appendices

EVENT MANAGEMENT PLANNING GUIDE

51

Appendix 1: Task list

{Event Name} / location / day / month / time Task

Responsibility

KEY MILESTONES Expression of interest deadline Marketing print deadline Media Launch Event date TASKS COMPLETED Establish date for event Committee set up and allocation of sub-committees (if required) Research and book venue Seven to 10 months prior Design & Print Arrange the design of logo Finance Prepare preliminary budget Confirm booking procedure and how people will obtain tickets (if required) Research funding grants to apply for Prepare grant applications Send grant applications Ensure public liability insurance covers all event activities and volunteers If fundraising, ensure all legal requirements are in place Management Draft critical path for review Establish future committee meeting dates Finalise committee responsibilities Write event management plan Marketing Establish marketing and communications plan Update tourism websites with details Program Research ideas for entertainers/ performers/ activities Develop event objectives Sponsorship Obtain information on demographics and the key benefits of involvement from commercial perspective for inclusion in the sponsorship prospectus Sponsorship packages to be determined (such as levels, packages, inclusions and entitlements) Identify appropriate sponsors Distribute sponsorship prospectus and make pitches Six months prior Emergency Services Establish with Ambulance Victoria if first aid is required and book Management Committee meeting (if required) Program Programme grid developed with performer time allocations Book and send contracts for performers, master of ceremonies, and activities Research Welcome to Country Five months prior Community participation - expression of interest Introduction of project to community through marketing, call for expression of interest from individuals/groups interested in planning, performing, volunteering Send prospectus and booking form to potential activity stalls Food Stalls Research appropriate food stalls/vendors and update database Send information to potential food stalls/vendors Entertainment Confirm with committee with performers (and check against budget) Update master spreadsheet for for entertainments Send contracts to all performers/activites (outlining deadlines, requesting photos, biographies and confirming entitlements) Management Committee meeting (if required) Marketing

52

APPENDICES

Started

Finished

Date

{Event Name} / location / day / month / time Task

Responsibility

Started

Finished

Date

Put expression of interest details on website Design promotional material - basic text, logo, design Sponsorship Plan a schedule to follow up regularly with potential sponsors Produce contract for sponsors, process invoices and request logos as sponsorship bookings come in Venue Map out site plan Develop emergency evacuation plan Confirm power requirement by entertainment, food vendors and stallholders and order additional temporary power Confirm if venue lighting is adequate for event or order additional lighting Confirm water requirement for patrons and request Northeast Water bubbler/trailer Four months prior Entertainment Update master spreadsheet with entertainment contact details Review contracts (checking that risk management is complete, APRA and PPCA licenses are up to date, and that public liability insurance is current) Finance Review budget Food Vendors Compile draft contracts and forms Raise invoices for food vendors Management Committee meeting (if required) Wet weather contingency plan developed Marketing Set program draft and brief Engage in social media for event Three months prior Entertainment Book accommodation for performers where required Food Vendors Send contracts to all food vendors (outlining deadlines and confirming entitlements) Ensure food vendors register on Streatrader Raise invoices for food vendors Infrastucture Confirm requirements for stages Request quote from audio visual supplier Confirm if a POPE is required Ascertain if portable toilets (including cleaning) are required and book Ascertain if generators are required and book Ascertain if radios will be used to communicate and book Ascertain if traffic management is required and book Submit traffic management permits Management Committee meeting (if required) Marketing Flier design and production Poster design and production Operations Draft security brief including cash handling on-site (if money will be on-site) Get security quotes Book security Arrange parking staff for venue Organise any permits for event Organise any licences for event Organise traffic management plan and permits Write risk management plan, contingency plans, emergency management plan Sponsorship Confirm sponsors' entitlements (acknowledgements, logos, advertisements) and request materials as appropriate

APPENDICES

53

{Event Name} / location / day / month / time Task

Responsibility

Ensure all entitlements are adhered to Waste Management Confirm if exisitng bins at venue will be used Confirm if additional bins are required and order Order bin caps with council waste management Confirm how bins will be emptied during and post event Confirm if exisitng toilets at venue can be used Confirm if portaloos are required and organise Confirm and implement sustainable event management practices Two months prior Audio Visual Confirm AV and send contract Ascertain if additional lighting is required and order Design & Print Ascertain what material will be required for final program Draft evaluation form for event patrons Send program to print Entertainment Confirm technical requirements - add to master spreadsheet Invite Wodonga Mayor/councillors to event (if required) Food Vendors Review contract (checking all elements of risk and that insurance is current) Ensure all appropriate paper work has been submitted including registration, insurance and food safety program Confirm power sources, gas requirements and update master spreadsheet Identify water requirements and update master spreadsheet Infrastructure Plan information area requirements (including furniture and signage) and place orders as required Book toilet cleaning Organise general venue cleaning prior and post-event Check if generator back up is required Ensure SunSmart considerations are implemented Organise keys for venue Confirm event staff/ volunteer work hours for event Organise water for green rooms, staff, event patrons and volunteers Management Draft run sheet Undertake committee site visit Confirm committee responsibilities during the event Plan staff and confirm rosters for information desk, MCs, directional staff and general duties Notify emergency services of events, including emergency evacuation plans, traffic management plans Committee meeting (if required) Marketing Send event details to required media Newspaper adverts designed Organise signage for event Put posters in noticeboards, local cafes Do letterbox drop to nearby residents Book photographer Security Determine whether additional venue security is required and organise booking if needed Sponsorship Confirm sponsor involvement in official opening Volunteers Update volunteer application form Source external volunteers Volunteers registered Volunteers position descrption and roster prepared One month prior Catering Staff/volunteer meal vouchers (other) Finance

54

APPENDICES

Started

Finished

Date

{Event Name} / location / day / month / time Task

Responsibility

Started

Finished

Date

Update budget Finalise cash float for on-site Food Vendors Information packs send to food vendors Send gas sheet information to relevant stallholders Infrastructure Send site plan, program and emergency evacuation procedures to all suppliers Pack-up list Collate all signage Mark up site map for OH and S inspection Inform emergency services, Wodonga taxi, Dyson bus and Wodonga Hospital of event Green Room Order food/beverages for performers Main Stage Confirm technical requirements Review and finalise stage confirmation to all performers with on-site briefing notes (remember to confirm stage size within briefing notes) Distribute performer biographies and briefing notes to stage MCs Set-up housekeeping notes for onsite folder for MCs Organise MC briefing Management Committee Meeting Confirm on-site staff roster Print running sheets, program and site plan and distribute to all involved Prepare on-site contact list (including performer list) Prepare event handbooks for staff/volunteers Prepare onsite folders (including master folders) Prepare stage manager folders Marketing Corflute production Print program (with map) Brief to photographer and film crew Sponsorship Set-up meetings with sponsors Review and finalise sponsor onsite briefing notes Volunteers Volunteer training Follow-up external volunteers Volunteer position descriptions Runsheet of volunteers and job allocation Volunteer information packs Collate all information for information tent Week of event Venue Ensure keys from venue are obtained Volunteers Volunteer info briefing Management Team Briefing Bump in On-site (see full run sheet for day) Dismantle Post event Management Send thank you letter to volunteers Send thank you letter to performers, activities and stallholders Committee debrief Sponsors meeting and debreif (and return any signage) Analyse evaluation results Review media coverage Send grant acquittal Finalise accounts Prepare final report

APPENDICES

55

Appendix 2: Budget

{Event Name} / location / day / month / time Component

Particulars

Proposed (EX GST)

Actual

$

$

Total expenses

$

$

TOTAL

$

$

INCOME Ticket sales Sponsorship Grants Raffles and fundraising Stallholder or vendor site fees Other Total Income

EXPENSES Venue hire

Hire fee

Infrastructure

Stage and marquee hire Table and chair hire Audio visual (lighting and sound) Traffic management First aid Portable toilets Electricity (generator) Security Waste management

Program

Entertainment Stage performers Children's activities Travel and accommodation for performers APRA/PPCA license

Catering

Food/beverages for staff/volunteers Food/beverages for performers

Marketing

Design Advertising - TV - radio - print Printing (poster/program) Distribution/postage Social media Signage Photography/filming Media launch

Administration

Permit fees Salaries for staff Stationery Decorations Prizes/trophies Insurance for event/volunteers Contingency Thank you letters to sponsors or volunteers

56

APPENDICES

Notes

Appendix 3: Road Closure Advertisement Example

An advertisement may need to be placed in The Border Mail newspaper prior to your event taking place to advise those affected by the road closure.

Reference to the permit number must be included in your advertisement/s.

Please refer to The Border Mail website as a guide to creating your own advertisement, the latest advertisement rates and booking your advert.

Advertisements for road closures should appear one week prior to and on the day of your event.

Examples of road closure advertisements:

STANLEY ST TEMPORARY ROAD CLOSURE Permit number <here>

TEMPORARY ROAD CLOSURE STANLEY ST Permit number <here>

Due to an event, High St will be closed to through vehicular traffic between Stanley St and Lawrence Streets from: 10am Friday, February 1 to 8am Saturday, February 2.

Pedestrian access will be maintained during the closure.

We apologise for any inconvenience.

For more information, please phone <name> on <phone/email>.

On Saturday, November 11 Stanley St will host the Hume Murray Food Bowl Farmersâ&#x20AC;&#x2122; Market.

Stanley St Wodonga will be closed from 6am on Saturday, November 11 and reopen at 1.30pm that afternoon.

We apologise for any inconvenience.

For more information, please phone <name> on <phone/email>.

Contact details:

The Border Mail

1 McKoy Street

PO BOX 491

Wodonga VIC 3689

The Border Mail Classifieds Call: 1300 788 468 Email: lineadverts@bordermail.com.au Online: bordermail.com.au/advertise Facebook: facebook.com/bordermail

APPENDICES

57

Appendix 4: Regional Roads Victoria Event Application Checklist

Events application checklist When submitting your application, make sure you provide all the necessary information. This will enable Regional Roads Victoria to begin processing your application straight away. You only need to submit one application, even if your event will take place in several locations.

ALL applications must include: ̆​̆ Location(s) of event (with an attached map and Melway or VCSD reference). Links to websites such as ‘Map My Ride’, Facebook or Twitter are not acceptable. If more than five roads are affected, please provide a list of roads as a separate Word document. ̆​̆ Date and time of event (if there are event stages, indicate this) ̆​̆ Brief description of the event, including likely number of participants ̆​̆ Contact details (organisation name, contact name, phone, email and postal address) ̆​̆ Clear explanation of how the event will be conducted (including road closures) ̆​̆ Details of any special circumstances (changes to infrastructure, additional signs or advertising, use of freeways for cyclists or pedestrians) ̆​̆ Traffic Management Plan (incorporating a Risk Management Plan), complying with section 99A of the Road Safety Act 1986 prepared by a Regional Roads Victoria pre-qualified traffic management services contractor* ̆​̆ Letters of support from Victoria Police and the relevant municipal council(s), if you have them ̆​̆ Proof of public liability insurance with an indemnity of not less than $10 million (Regional Roads Victoria must be included as an interested party) ̆​̆ A communications plan (for major events - more than 500 participants) ̆​̆ A Victoria Police Highway Events Permit (if the event is a race with more than 30 participants. Please note that Victoria Police require the permit application to be submitted two months in advance. If you have not yet received the permit, you may submit a photocopy of your application.)

If ANY modified or unregistered vehicles will be used, you must provide: ̆​̆ Photos of the vehicles to be used ̆​̆ Details of modifications to vehicles ̆​̆ Vehicle details including year and make of vehicle, VIN, registration (advise if unregistered), engine number and vehicle owner’s details If ANY exemptions from laws will be required, you must provide: ̆​̆ Details of any required road rules exemptions (such as seatbelt or helmet exemptions, passengers travelling in load areas of vehicles, vehicles travelling on the wrong side of the road, bicycles travelling more than two abreast, speed limit exemptions etc.) ̆​̆ Details of any required Road Safety Act 1986 exemptions (for example, will vehicles lose traction? Will vehicles be racing?) ̆​̆ Details of any changes to existing signage or parking requirements.

For more information and to download an application form, visit vicroads.vic.gov.au/traffic-and-road-use/ events-and-filming-on-our-roads/getting-permission-for-your-event * A list of pre-qualified Traffic Management Services contractors (TMP class) is on VicRoads’ website under ‘Pre-qualification Scheme’.

58

APPENDICES

OTHER

Printing

Social media

Signage

Outdoor advertising

Radio

Print

Television

ADVERTISING

ACTIVITY

Week commencing Monday

APPENDICES

Free website listings

Photography/filming

Merchandise

e-flyer/e-invite

The Cube Wodonga big screen

Residents/businesses

Program

Posters and flyers

Website - content, banner

Facebook advertising

Twitter posts

Other signage

Corflute signage

Regional visitor information centres

Flags

ABC Goulburn-Murray

Edge FM 102.1

2AY

105.7 The River

104.9 Star FM

Industry newsletter

The Border Mail

NECANA

ABC

Nine

WIN

Prime7

Public holidays (other)

School holidays

(date)

Week 1 (date)

Week 2 (date)

Week 3 (date)

Week 4 (date)

Week 5

{Event Name} Marketing Plan

(date)

Week 6 (date)

Week 7 (date)

Week 8 (date)

Week 9 (date)

Week 10 (date)

Week 11 (date)

Week 12

Appendix 5: Event Marketing Plan

59

Appendix 6: Event Emergency Management Plan

Name of event: Venue address: Event organiser: Contact on site: Date of event: Prepared by: Date prepared:

Venue/event description Provide a detailed description of any buildings, temporary structures and temporary fencing:

Provide a description of event activities:

What are the event operating hours (including bump in and bump out times)?:

Scope What are the types of potential emergencies identified for the event?:

Emergency preparation and testing Specify how on-site staff will be trained:

How will the event organiser ensure all personnel, including stall holders, volunteers and performers, are aware of emergency management procedures and evacuation procedures?:

How will you review your emergency management plan after the event? (For recurring events only):

60

APPENDICES

General roles and responsibilities Identify the event staff/volunteers who will be involved in an emergency response, and their roles and responsibilities. For large events, additional roles to those listed below may be required (for example, deputy chief warden, wardens, communications officer): Chief warden (normally event organiser) Name: __________________________________________________________ Responsibilities • Assume initial control of the situation; • Assess the situation and determine priorities; • Activate the relevant emergency plan; • Ensure that the appropriate emergency service has been notified on 000; • Ensure area wardens are advised of the situation as appropriate; • Nominate relevant personnel to meet and direct emergency services; • Monitor the situation and ensure any action taken is recorded in an incident log; • Liaise with external emergency services upon arrival; and, • Any other actions as directed by the senior emergency service officer.

Area wardens (normally senior event staff/volunteer) Name: __________________________________ Area: _______________________ Name: __________________________________ Area: _______________________ Name: __________________________________ Area: _______________________ (List more as required)

Responsibilities • Receive directions from the chief warden and initiate appropriate action; • Search areas to ensure all people have evacuated; • Ensure orderly flow of people into nominated assembly areas; • Assist occupants with disabilities; and, • Report status of required activities to the chief warden on completion.

On-site first aiders Name: _________________________________________________________ Name: _________________________________________________________ (List more as required)

• Collect first aid kit; and, • Administer first aid as required.

All staff • Carry out tasks as instructed by the chief warden; • Proceed to emergency assembly point advising all patrons to do the same; and, • Remain in emergency assembly point until advised by chief warden or emergency services personnel that it is safe to leave.

APPENDICES

61

Identification of wardens Provide details of how wardens will be identifiable (for example hats): Chief warden: Area wardens: Communication How will wardens communicate with each other?:

What will be the warning method for alerting the public and staff of an evacuation?:

Emergency evacuation procedure Provide details of how an evacuation will be conducted:

Identify the access and egress paths and emergency assembly point (these must also be shown in the attached site plan):

Procedures for specific emergencies (Please attach with details of how each identified emergency will be responded to.)

Event site plan (Please attach a detailed site plan of the venue including locations of fire extinguisher, emergency vehicle access, first aid location, exit paths and assembly areas.)

List of event emergency control staff and volunteers The following is a list of staff and volunteers at the event such as event organiser, wardens, stallholders, amusement operators and general staff who will be required to take actions in the case of an emergency.

Name

62

APPENDICES

Position

Mobile

Appendix 7: Community Risk Management Plan

The success of your event is measured in many ways, and safety is one of them. As part of any good planning process, hazards should be identified and risks assessed and controlled to minimise the potential for injury or harm. Events vary in size, nature and type, but all events require assessment, control and monitoring of risks.

While most people understand this, it can be difficult to apply to a working event document, such as a Risk Management Plan. Remember to start with something simple and build on it. It will become an invaluable tool that you can use to assess event safety – from the planning phase through to the overall evaluation of the event.

Risk assessment is the process of estimating the potential effects or harm of a hazard to determine its risk rating. By determining the level of risk, event organisers can prioritise risks to ensure systematic elimination or minimisation.

In order to determine a risk rating consider: • The consequence – what will happen and the extent of harm; and, • The likelihood – chances or possibility of it occurring.

This template is designed as a guide to assist event planners to address their hazards in line with risk management processes.

Disclaimer: This publication may refer to legislation that has been amended or repealed. When reading this publication you should always refer to the latest laws.

Date of risk assessment: __________________________________

Event: __________________________________

Who is the event manager? __________________________________

Who is present at this meeting? __________________________________ (When conducting a risk assessment, include the people who are actually involved in undertaking the tasks.

Experience is as important as a fresh perspective when undertaking risk assessment.)

Objectives of the event/project/activity that is the subject of this risk management plan: ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ Context and background information to add more meaning to the above objectives: ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ List the key stakeholders (stakeholders are people and organisations who may affect, be affected by or perceive themselves to be affected by decisions and risks. They can be direct customers, staff, volunteers, suppliers, broader community, funding bodies): ____________________________________________________________________________________________________ ____________________________________________________________________________________________________ Add more lines if necessary for each section.

APPENDICES

63

64

APPENDICES Low

Low

Medium

Medium

Significant

No reputational damage

Medium financial loss

Temporary halt of event

Consequence

Medium

Significant

High

High

Extreme

Major financial loss

Halt of event requiring investigation and outside assistance (for example fire, police, ambulance or WorkSafe)

Off-site release of chemical with no detrimental effects

Loss of production capability

Extensive injuries

Major (2)

Moderate risk: Management responsibility must be specified

Significant risk: Project manager attention required

Significant

High

High

Extreme

Extreme

Catastrophic financial loss

Halt of production with investigation and potential prosecution (for example fire, police, ambulance or WorkSafe)

Toxic release off-site with detrimental effect

Death

Catastrophic (1)

High risk: Senior management attention needed. Consider suspending or ending activity/event or implement additional controls

Low

Medium

Significant

Significant

High

High financial loss

Temporary halt of event requiring outside assistance (for example specialised maintenance, fire or police)

On-site release of chemical contained with outside assistance

On-site release of chemical immediately contained

Extreme risk: Immediate action required

Expected to occur only in the most exceptional circumstances

Rare (E)

Could occur in some circumstances in the future, but doubtful

Unlikely (D)

May occur in most circumstances in the future

Possible (C)

Will probably occur in most circumstances in the future

Likely (B)

Can be expected to occur in most circumstances

Almost certain (A)

Likelihood

Risks

Medical treatment required

Moderate (3)

First aid treatment

Minor (4)

RISK MATRIX

APPENDICES

65

Risk

IDENTIFY RISK

How could the risk occur?

GIVE CONTEXT

Outline the risk

What will be implemented to prevent this risk from occurring?

CONTROLS IN PLACE What effect will there be on the event/organisation if the risk does occur?

Consequence

Likelihood

ANALYSE AND EVALUATE THE RISK (refer to matrix on previous page)

Rating

Responsible Person

Date of completion

• Burns from exposed hot plate

• No-show from performers/entertainers

• Vehicle movement in high pedestrian areas

• Crowd management – crush from crowding or stampede

• Extreme weather – wind, heat or lightening

• Stage collapse

• Financial losses

• Breaches of legislation/regulations

• Litigation

• Electrical leads not covered

• Damage to venue or private property

• Pollution at event (for example, rubbish)

For RISKS, consider the possibility of (this is not a finite list):

• Food poisoning

• Community dissatisfaction

• Low attendance at event

Low risk: Manage by routine procedures

Appendix 8: Marketing your event - Community groups

CITY OF WODONGA Marketing your event - Community groups In person: 104 Hovell St, Wodonga, VIC 3690 Phone: (02) 6022 9300 Post: PO Box 923, Wodonga, VIC 3689 Fax: (02) 6022 9322 Email: info@wodonga.vic.gov.au

Congratulations on hosting your upcoming event in Wodonga.

•

Triple M The Border 105.7 Phone: (02) 6022 4600 Each week 53,500 people tune into TripleM The Border 33,700 (63 per cent) of TripleM audience are aged between 25 to 54 years.

•

1494 2AY Phone: (02) 6023 4111 30,688 people aged over 10 listen to 2AY each week Monday to Sunday, station most listened to by over 40s Audience potential, approximately 150,000 2AY specifically target over 40s

•

Edge FM 102.1/1566 3NE Phone: Guy Haydon (02) 6056 5248 or mob 0410 589 591 Station reach is (North/South) Culcairn to Seymour, and (East/West) Shepparton to Dinner Plain Potential listening audience of 270,000 Edge FM demo is 25 to 50, 3NE is 50+

Below is a list of local marketing activities which you may engage for your event: ADVERTISING PRINT AND ONLINE •

The Border Mail bordermail.com.au Phone: (02) 6024 0555 Part of Fairfax Media. Published Monday to Saturday.

Online and print advertising available.

Newspaper: 150km radius of Albury-Wodonga circulation coverage.

Weekday average readership 51,000.

Saturday readership 60,000.

PRINT •

•

Out and About (published by The Border Mail) Phone: Debbie Mosbey on (02) 6024 0507 or email: debbie.mosbey@bordermail.com.au Seasonal full colour publication. 16,000 copies are inserted into The Border Mail.

11,500 copies distributed to visitor information centres, motels, hotels, clubs restaurants, tourist parks, shopping centres and other business.

North East Tourist News (published by North East Newspapers Pty Ltd) Phone: Leah Scott on (03) 5733 1102 or email: lscott@nemedia.com.au Seasonal full colour magazine Readership of around 50,000 18,000 copies are distributed through 43 regional tourist information centres across Victoria (including Federation Square) as well as visitor information centres in all capital cities, Melbourne and Albury airport, and 250 outlets across north east Victoria.

RADIO •

Hit FM The Border 104.9 Phone: (02) 6022 4600 Targets under 40s and strongly delivers a female audience 18 to 39 years. Two distinct segments: Young and Free (16 to 24-year-old) and Style Seekers (25 to34-year-old).

Each week 50,400 people tune into Star FM. 23,600 (47 per cent) of the Star FM audience are aged between 18 and39 years. Of the 18 to 39 audience, 57 per cent are female, 43 per cent male. Strong reach in breakfast, afternoon and drive time slots.

TELEVISION •

PRIME7 Albury (7, 7mate, 7TWO, 7flix) Phone: (02) 6025 1444

•

WIN Network (10, One, 11) Phone (02) 6058 2699

•

Southern Cross Nine (9, GEM, Go!, Life) Phone: (02) 6022 4600 Albury-Wodonga potential audience 187,000

MEDIA Below is an email list of media newsroom contacts. admin@2rem1073fm.com.au albnews@winvic.com.au albury.news@prime7.com.au alburywodonga.regional@abc.net.au media@wodonga.vic.gov.au news@edgefm.com.au news@radio2ay.com.au newsroom@bordermail.com.au newsroom@localtoday.com.au ninenewsalbury@nine.com.au oakfm1013@optusnet.com.au paulm@team.aceradio.com.au southernnews@macsc.com.au

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APPENDICES

DIRECT MAIL CAMPAIGN Letterbox drop If planning a direct mail campaign for your event, for example a letterbox drop to residents, local advertising distributors can be contacted and can provide their coverage and costings. See ‘Advertising distributors’ in the ‘Albury-Wodonga’ Yellow Pages directory or online.

Posters OR flyers Many local businesses in the central business district allow you to display a poster or flyers to promote your upcoming event.

OTHER Visitor information centres – regional If you have a poster or flyer for your event, regional Visitor information centres may display these in their centres. You will need to contact the relevant visitor centres to enquire.

• Albury Visitor Information Centre – 1300 252 879 • Yackandandah Visitor Information Centre – (02) 6027 1988 • Beechworth Visitor Information Centre – 1300 366 321 • Rutherglen Visitor Information Centre – 1800 622 871 • Chiltern Visitor Information Centre – (03) 5726 1611 • Corryong Visitor Information Centre – (02) 6076 2277 • Bright Visitor Information Centre – 1300 551 117 • Wangaratta Visitor Information Centre – 1800 801 065 • Corowa Visitor Information Centre – (02) 6033 3221 • Holbrook Visitor Information Centre – (02) 6036 2422 Venue website, Facebook and e-newsletters If the festival or event is hosted at a council venue and is open to the public to attend, it may be relevant to share information on the specific venue’s website (if applicable), Facebook page or e-newsletter.

WotsOn wodonga app Event organisers can promote their events through the WotsOn Wodonga app. All submissions are reviewed and approved by council staff in as timely a manner as possible. For how to load your event, please see the instruction sheet at wod.city/WotsOnApp-AddEvents Wodonga Council’s News Centre ‘Platform 3690’ Submit your media release to citylife@wodonga.vic.gov.au for inclusion* in Wodonga Council’s online news centre. Please ensure you include all the relevant event information in the media release and attach high resolution images. * At the editor’s discretion.

FREE EVENT LISTING OPTIONS Below are some suggested free websites to promote your event (subject to website owner approval).

Details you may include are date, time, location, a short blurb about the event, the event website, contact details should the general public wish to email or call someone about the event, as well as a picture or logo in jpg format.

•

Albury Wodonga destination website visitalburywodonga.com To have your event listed here for free, create a listing via atdw-online.com.au Once your listing is completed and approved it will automatically feed through to visitalburywodonga.com All event listings created on atdw-online.com.au must meet National ATDW Content Standards. For a guide to listing your event, visit wod.city/vAW-guide-to-listings

• • •

2AY 2ay.com.au/forms/submit-event/ Prime7 prime7.com.au/whatson/submit-event Murray River murrayriver.com.au/users/sign_in/

Disclaimer While the information contained in this document has been prepared with all due care for the benefit of the user, Wodonga City Council, its officers, employees, agents (“Wodonga Council”) do not warrant or make representation as to its accuracy. The information is made available on the understanding that Wodonga Council shall have no liability for any loss whatsoever that might arise as a result of the use of information by the reader or any third parties who receive the information directly or indirectly. It is the user’s 2 responsibility to make his or her investigations, decisions and enquiries about this information.

APPENDICES

67

Appendix 9: Marketing your event - Festivals and events supported by council

CITY OF WODONGA Marketing your event - Festivals and events supported by Wodonga Council In person: 104 Hovell St, Wodonga, VIC 3690 Phone: (02) 6022 9300 Post: PO Box 923, Wodonga, VIC 3689 Fax: (02) 6022 9322 Email: info@wodonga.vic.gov.au

Wodonga Council offers the following initiatives to assist you with marketing your event: Wodonga Council Facebook post*



Wodonga Council Twitter post*



Wodonga Council Website



WotsOn Wodonga app



Wodonga Council community facilities – poster or flyer



CityLife e-newsletter inclusion



Wodonga Council online news centre



ActiveNews e-newsletter inclusion (sporting events if relevant)



Media release advice and assistance



Media announcements (where relevant)



The Cube Wodonga website, Facebook and e-newsletter (where relevant)



Arts Space Wodonga website, Facebook and e-newsletter (where relevant)



Bonegilla Migrant Experience website and e-newsletter (where relevant)



Wodonga Library website and e-newsletter (where relevant)



Social media - Wodonga Council is an active user of social media tools.

The council can promote your event via its Twitter (twitter.com/wodongacouncil) and Facebook (facebook. com/wodongacouncil) accounts for free. The council will add your event to the what’s on listing on Wodonga Council’s website - wodonga.vic.gov.au The event listing will also feature on the WotsOn app. * Please note: The council’s communications team will schedule content as appropriate (based on content suitability and timing) and subject to availability (based on other scheduled content).

If the event is going to be held at The Cube Wodonga, the following can be offered: • A what’s on listing on The Cube Wodonga’s website - thecubewodonga.com.au; • Posts on The Cube Wodonga Facebook page; and, • Editorial in The Cube Wodonga’s e-newsletter which is distributed to a subscription audience of more than 1900 people.

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APPENDICES

Visitor information centres – regional If you have a poster or flyer for your event, regional Visitor information centres may display these in their centres. You will need to contact the relevant visitor centres to enquire.

• • • • • • • • • •

Albury Visitor Information Centre – 1300 252 879 Yackandandah Visitor Information Centre – (02) 6027 1988 Beechworth Visitor Information Centre – 1300 366 321 Rutherglen Visitor Information Centre – 1800 622 871 Chiltern Visitor Information Centre – (03) 5726 1611 Corryong Visitor Information Centre – (02) 6076 2277 Bright Visitor Information Centre – 1300 551 117 Wangaratta Visitor Information Centre – 1800 801 065 Corowa Visitor Information Centre – (02) 6033 3221 Holbrook Visitor Information Centre – (02) 6036 2422

WotsOn Wodonga app - Event organisers are invited to load their events to the WotsOn Wodonga app All submissions are reviewed and approved by council staff in as timely a manner as possible. To load your event, please see the instruction sheet at https://wod.city/WotsOnApp-AddEvents Wodonga Council community facilities - if you have a poster or flyer for your event, Wodonga Council can display these at community facilities such as community centres, preschools and the library. Please deliver/ send via post 20 posters and/or 200 flyers to your council events co-ordinator at least one month prior to your event.

CityLife editorial or what’s on calendar listing. CityLife is available as an e-newsletter distributed fortnightly to a subscription audience of more than 1100 people. There is editorial and what’s on calendar listing content featured in the newsletter.

Please send all images and editorial content to your council events co-ordinator. You should also speak to them to confirm content deadlines. Please note that it is not guaranteed that your event will be featured.

Wodonga Council’s News Centre ‘Platform 3690’ Submit your media release to citylife@wodonga.vic.gov.au for inclusion* in Wodonga Council’s online news centre. Please ensure you include all the relevant event information in the media release and attach high resolution images. * At the editor’s discretion.

Active News editorial - for sporting events. Active News is a monthly e-newsletter produced by Wodonga Council with information and issues relating to sport, recreation and physical activity in Wodonga and is distributed to sport and recreational groups in the city. Please send all images and editorial to your council events co-ordinator.

Media releases – Wodonga Council’s Communications and Marketing team can offer advice on producing and distributing a media release about your event. Please phone your council events co-ordinator for more information.

Media announcements - Wodonga Council’s Communications and Marketing team may arrange media announcements for your event. This is dependent on the funding agreement, nature and size of your event.

Please phone your council events co-ordinator for more information.

Venue website, Facebook and e-newsletters If the festival or event is hosted at a council venue and is open to the public to attend, it may be relevant to share information on the specific venue’s website (if applicable), Facebook page or e-newsletter.

2

APPENDICES

69

Below is a list of local marketing activities which you may engage for your event: ADVERTISING PRINT AND ONLINE •

The Border Mail bordermail.com.au Phone: (02) 6024 0555 Part of Fairfax Media. Published Monday to Saturday.

Online and print advertising available.

Newspaper: 150km radius of Albury-Wodonga circulation coverage.

Weekday average readership 51,000.

Saturday readership 60,000.

PRINT •

Out and About (published by The Border Mail) Phone: Debbie Mosbey on (02) 6024 0507 or debbie.mosbey@bordermail.com.au Seasonal full colour publication. 16,000 copies are inserted into The Border Mail.

11,500 copies distributed to visitor information centres, motels, hotels, clubs restaurants, tourist parks, shopping centres and other business.

•

North East Tourist News (published by North East Newspapers Pty Ltd) Phone: Leah Scott on (03) 5733 1102 or lscott@nemedia.com.au Seasonal full colour magazine Readership of around 50,000 18,000 copies are distributed through 43 regional tourist information centres across Victoria (including Federation Square) as well as visitor information centres in all capital cities, Melbourne and Albury airport, and 250 outlets across north east Victoria.

RADIO •

Hit FM The Border 104.9 Phone: (02) 6022 4600 Targets under 40s and strongly delivers a female audience 18 to 39 years. Two distinct segments: Young and Free (16 to 24-year-old) and Style Seekers (25 to34-year-old).

Each week 50,400 people tune into Star FM. 23,600 (47 per cent) of the Star FM audience are aged between 18 and39 years. Of the 18 to 39 audience, 57 per cent are female, 43 per cent male. Strong reach in breakfast, afternoon and drive time slots.

•

Triple M The Border 105.7 Phone: (02) 6022 4600 Each week 53,500 people tune into TripleM The Border 33,700 (63 per cent) of TripleM audience are aged between 25 to 54 years.

•

1494 2AY Phone: (02) 6023 4111 30,688 people aged over 10 listen to 2AY each week Monday to Sunday, station most listened to by over 40s Audience potential, approximately 150,000 2AY specifically target over 40s

•

Edge FM 102.1/1566 3NE Phone: Guy Haydon (02) 6056 5248 or mob 0410 589 591 Station reach is (North/South) Culcairn to Seymour, and (East/West) Shepparton to Dinner Plain Potential listening audience of 270,000 Edge FM demo is 25 to 50, 3NE is 50+

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APPENDICES

TELEVISION •

PRIME7 Albury (7, 7mate, 7TWO, 7flix) Phone: (02) 6025 1444

•

WIN Network (10, One, 11) Phone (02) 6058 2699

•

Southern Cross Nine (9, GEM, Go!, Life) Phone: (02) 6022 4600 Albury-Wodonga potential audience 187,000

MEDIA Below is an email list of media newsroom contacts.

•

admin@2rem1073fm.com.au

•

albnews@winvic.com.au

•

albury.news@prime7.com.au

•

alburywodonga.regional@abc.net.au

•

media@wodonga.vic.gov.au

•

news@edgefm.com.au

•

newsroom@bordermail.com.au

•

newsroom@localtoday.com.au

•

ninenewsalbury@nine.com.au

•

oakfm1013@optusnet.com.au

•

paulm@team.aceradio.com.au

•

southernnews@macsc.com.au

DIRECT MAIL CAMPAIGN Letterbox drop If planning a direct mail campaign for your event, for example a letterbox drop to residents, local advertising distributors can be contacted and can provide their coverage and costings. See ‘Advertising distributors’ in the ‘Albury-Wodonga’ Yellow Pages directory or online.

Posters OR flyers Many local businesses in the central business district allow you to display a poster or flyers to promote your upcoming event.

4

APPENDICES

71

FREE EVENT LISTING OPTIONS Below are some suggested free websites to promote your event (subject to website owner approval).

Details you may include are date, time, location, a short blurb about the event, the event website, contact details should the general public wish to email or call someone about the event, as well as a picture or logo in jpg format.

•

Albury Wodonga destination website visitalburywodonga.com To have your event listed here for free, create a listing via atdw-online.com.au Once your listing is completed and approved, it will automatically feed through to visitalburywodonga.com All event listings created on atdw-online.com.au must meet National ATDW Content Standards. For a guide to listing your event, visit https://wod.city/vAW-guide-to-listings

•

2AY 2ay.com.au/forms/submit-event/

•

Prime7 prime7.com.au/whatson/submit-event

•

Murray River murrayriver.com.au/users/sign_in/

ADDITIONAL INFORMATION Wodonga Council logo As part of your funding agreement with Wodonga Council you are required to feature Wodonga Council’s logo on any event materials. Please refer to the logo usage guidelines on the following pages.

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72

APPENDICES

Logo usage guidelines The City of Wodonga logo consists of two elements: the brand mark and the descriptor.

This is the only acceptable configuration of the Wodonga logo.

The logo must never be re-drawn or modified in any way.

Council’s marketing team can provide the logo in various file formats to meet your specific requirements.

Master logo

Logo clear space and minimum size

The minimum clear space around the logo is defined to prevent visual clutter from obstructing it. In order to establish this space, a height ‘x’ has been determined as shown in these diagrams.

X 2X

3X

3X

2X

To ensure that the reproduction quality and legibility is maintained, no smaller than 5mm is permitted for the height of the logo.

5mm

6

APPENDICES

73

Reproduction

The City of Wodonga logo should only be reproduced in black or white.

Acceptable logo treatment

To ensure optimum clarity of the brand mark, opposite are examples of acceptable treatments.

Black logo may appear on a white background.

Black logo may appear over a colour with tonal values below 50%.

White logo may reverse out of a colour with tonal values above 50%.

White logo may reverse out of a black background.

Black logo may appear on an image with tonal values below 50%.

White logo may reverse out of an image with tonal values above 50%.

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APPENDICES

Unacceptable logo treatment

To ensure optimum clarity of the brand mark, opposite are examples of unacceptable treatments.

Logo must not be stretched or proportion changed.

White logo must not reverse out of colours with a tonal value lower than 50%.

Black logo must not appear on colours with tonal values above 50%.

VISITOR INFORMATION CENTRE

Brand mark must not overprint or reverse out of an image which has contrasting tones.

City of Wodonga Vic descriptor must not be removed from the brand mark.

City of Wodonga Vic descriptor must not be replaced with alternate messages.

Brand mark must not appear in colours other than black or white unless the application is only printed one colour and it is not possible to reverse out of that colour.

Disclaimer While the information contained in this document has been prepared with all due care for the benefit of the user, Wodonga City Council, its officers, employees, agents (“Wodonga Council”) do not warrant or make representation as to its accuracy. The information is made available on the understanding that Wodonga Council shall have no liability for any loss whatsoever that might arise as a result of the use of information by the reader or any third parties who receive the information directly or indirectly. It is the user’s responsibility to make his or her investigations, decisions and enquiries about this information.

8

APPENDICES

75

76

Activity

Activity

Event start

Event end

Activity

Date/Time

APPENDICES

Date/Time

{time}

{time}

Date/Time

Responsibility

Bump out

Responsibility

{Event day, date}

Responsibility

Pre event

{Event Name} run sheet

Location

Location

Location

Comments

Comments

Comments

Appendix 10: Event run sheet

Appendix 11: How to make your event accessible

How to make your event accessible All events should cater for participants and patrons who may have a disability including cognitive, sight or hearing impairment, and limited or wheelchair mobility. This checklist will help you plan events and functions that people of all ages and abilities can join in. You are responsible for providing adequate disability access at your event – for information, see the Department of Human Services’ Accessible Events Guidelines (dhs.gov.au)

Event accessibility checklist Do your invitations and promotional material use:

Yes

No

N/A

Yes

No

N/A

Type size a minimum of 12 point?

A san serif font (such as Univers, Helvetica or Arial)?

Contrasting colours, uncluttered text, and no background graphics?

Does your event have: Accessible parking identified by the international symbol of access?

Accessible public transport close by to the event?

An accessible shuttle service to the event?

Clear external and internal directional signs including symbols?

Clear paths of travel from outdoor to indoor areas?

An accessible toilet and clear, directional signage to the toilets?

An accessible baby change area?

Protection from wind, rain and noise in outdoor areas?

Step-free access throughout the site?

Wide self-opening or easy-to-open doors?

Lever-style door handles at an accessible height?

Safety markings on any glass doors and adjacent panels?

Low height, ‘clutter free’ service counters with a seat?

Seating with colour contrast to walls/floors/ground surface?

Consistent and even lighting throughout site?

Wide, clear internal and external walkways?

Clear space between furniture and exhibits for a person to manoeuvre a mobility aid (for example wheelchair, walking frame, stick, crutches)?

Slip-resistant floor and ground surfaces?

Visible and audible fire alarms?

Accessible emergency exits Ramp or lift access to all levels?

Information about services for people with disabilities (for example lift, accessible toilet, emergency procedures)?

A website with information about accessible services?

APPENDICES

77

Events checklist Do you provide:

Yes

No

N/A

Yes

No

N/A

Yes

No

N/A

Yes

No

N/A

An internet booking system and a telephone booking system?

Varied payment options?

Acceptance of ‘companion and carer cards’?

Discounts for pensioners?

Does moving around include: A mobility map of the site indicating accessible parking, toilets, paths, attractions?

Low height ticket counters, kiosk, bar etc.?

Accessible self-service counters or display areas?

Staff available to assist in self service areas?

Suitable height exhibits for people using wheelchairs?

Access to stage and change room areas?

Access to and within viewing areas and lookouts, for example near parade routes?

Wheelchair accessible seating throughout site Accessible rest areas including seating, lighting, drinking fountains, and shelter at regular intervals along paths Space for storing mobility aids and baggage?

To be accessible for those with a vision impairment, do you have: Large print, raised tactile, Braille and audio signage?

An ‘assistance animals welcome’ sticker at entry (guide dog, hearing dog)?

Staff available to read information to participants if required?

Clear, large print, name tags for staff or volunteers?

Audio guides for exhibits and displays?

No overhanging foliage on pathways?

Limited use of rope or chain barriers?

Handrails and contrasting edges on any steps?

Tactile tiles prior to steps, ramps, jetties, piers and other hazards?

For those who are deaf or hearing impaired, is there: Staff or volunteers with basic sign language skills?

Sign language interpreter if required?

Staff who look at the participants when talking (for easy lip reading)?

Effective glare-free lighting at any service counters?

Staff who speak clearly to participants?

Pen and paper for exchanging information?

Appropriate acoustic environments to reduce background noise?

Hearing augmentation at service counters?

Performance area alternatives to any audible announcements such as visible displays?

Accessible public telephone and National Relay Service (NRS)?

An SMS telephone number?

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Notes

APPENDICES

79

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APPENDICES

Image: Australian Dragon Boat Championships, 2017