Support Services

Counselling Services

Here at WIT and across UNSW, we know that everyone has different circumstances and we are always here to help you. UNSW offers confidential telehealth and face-toface consultations. For more information regarding the types of services UNSW offers, visit https://www.student.unsw.edu.au/counselling.

Psychology and Wellness

At UNSW, we will always put your well-being above all else. Psychology and Wellness offers confidential consultations, helping you manage your personal situation or providing useful information on where to seek further assistance. Remember! WIT and UNSW will always be here for you, so please don’t ever hesitate to reach out.

For more information about UNSW Psychology and Wellness, please visit https://www.student.unsw.edu.au/counselling/appointment.

Mental Health Connect

Finding the right place to seek mental health support can be difficult. UNSW understands and yearns to reduce this friction through the UNSW Mental Health Connect service. UNSW Mental Health Connect can provide guidance on where and how to seek support, may it be face-to-face or online.

For more information, please visit https://www.student.unsw.edu.au/mhc.

To directly contact Mental Health Connect, please dial:

Student Line (02) 9348 0084 Available Monday - Friday 9am - 5pm

International Students who are currently not in Australia +61 28905 0307 Available every day and night 24/7

After hours support, please call UNSW Mental Health Support 1300 787 026 5pm-9am

Equitable Learning Services

Everyone has ups and downs. If you are experiencing a health/mental health condition or disability that is impacting your studies, you can apply for the Equitable Learning Services. This service is free and confidential and provides practical support for anyone whose studies could be adversely affected. For more information, please visit https://www.student.unsw.edu.au/els.

International Student Advisors

If you are an International Student, we highly recommend you seeking International Student Advisors for any general inquiries. This may be about understanding your student visa conditions, accommodation, financial difficulties or even how to adjust to your new University life. To book an appointment with our International Student Advisors, please visit https://www.student.unsw.edu.au/consult.

Student Support Advisors

If you need personalised advice about your university life, student visas, wellbeing, academic performance and general support, please visit https://www.student.unsw.edu.au/advisors.

Live Chat Support

Our Live Chats allow you to connect with a senior student mentor to enquire about any general student life, course enrolments, how to connect with the UNSW community etc. To access this service, please visit https://www.student.unsw.edu.au/peer/chat.

Arc Legal and Advocacy Services Online

Arc’s legal and advocacy team offers legal advice regarding tenancy issues, academic/student misconduct, centrelink, employment, visa & immigration service, UNSW complaints and much more. To make an appointment, please visit https://arclegal.setmore.com/.

Financial Assistance

Government support

All eligible domestic students can access Commonwealth Assistance from the government to assist with their fee payment. There are also Centrelink payments such as Abstudy, Austudy, Youth Allowance, Pensioner Education Supplement or Student Start-up Loan for eligible individuals.

UNSW Support

UNSW also offers financial management and support assistance, scholarships, Fee Payment Plan, interest-free loans for eligible domestic and international students. For more information, please visit https://www.student.unsw.edu.au/loans.