Our values... Our behaviours... Our future... Positively... Respectfully... Together...
2
Working together for Valuing what you had to say Our values and behaviours were created by 1,300 staff members, service users and carers all working together in the Putting People First project. They reflect what we all believe makes the most positive difference to the care we offer and to the way we work with one another. By ‘living our values’ we will develop our Trust, our people, and continue to improve the quality of everything we do. They will help us to: • Plan and make positive decisions • Develop our staff and recruit the right people • Measure service user, carers’ and staff experience • Keep improving as a Trust
Positively... Respectfully... Together...
3
better mental health Living our values Our values offer us a clear Framework of Behaviours by which we can hold ourselves and others to account. This framework guides us in the things each of us can do as individuals, as services or teams, and as a whole Trust to: • Deliver even better care • Become better colleagues • Make our Trust a better place to work
Putting People First
iti
ve
he
os ... P
r...
ure fut ur
It will continue to be our Trust’s model for effective engagement.
behaviour s... Our ... O es
ly..
et
In the development of our values and behaviours, the project delivered 2,000 hours of listening sessions around Norfolk and Suffolk.
Our va lu
The Putting People First project was launched in 2015 to encourage more effective two-way communication and engagement with our staff, and our service users and carers.
. Re . To s p e ctfully..
g
4
Working together for
Positively... We will... Be proactive... Look for solutions, think creatively and focus on what we can do Take pride... Always do our best Take responsibility... Plan ahead, be realistic and do what we say we will Support people to set and achieve goals... And be the best they can Recognise people... Their efforts and achievements, and say thank you
5
better mental health
We will not... Focus on the problem... Rather than the solution, make excuses or say “It’s not my job” Be negative... Take part in unkind gossip, moan or criticise Avoid responsibility... Make false promises, blame others or ‘pass the buck’ Abandon people... Without a point of contact or advice Devalue other’s efforts and achievements... Take people’s contributions for granted or avoid giving praise
6
Working together for
Respectfully... We will... Value everyone... Acknowledge people’s unique experiences, skills and contribution Step into other people’s shoes... Notice what’s actually happening Take time to care... Be welcoming, friendly and support others Be professional… Respect people’s time and be aware of our impact Be effective... Focus on the purpose and keep it as simple as possible
7
better mental health
We will not... Undermine others... Belittle, criticise, ‘nit pick’, ignore or dismiss other people’s expertise and input Be insensitive... Make assumptions, be judgmental or impose our views and feelings on to others Be uncaring... Unsupportive, unapproachable, distant or rude to others Be unprofessional... Be distracted, clock watch or lack awareness of our impact on others Be obstructive... Put up barriers, make things more complicated than they need to be
8
Working together for
Together... We will... Involve people... Make connections and learn from each other Share... Knowledge, information and learning Keep people updated... With timely, open and honest communication Have two-way conversations... Listen and respond Speak up... Seek, welcome and give feedback
9
better mental health
We will not... Ignore people... Ignore wider views or show favouritism Be defensive... Keep knowledge, information or learning to ourselves Leave people not knowing... With vague, missing, incorrect or out-of-date information and communication Tell instead of listen... Impose and ‘do to’ people, ask for input but not follow through or explain decisions Ignore problems... Accept poor practice or dismiss feedback
10
Achieving our ambitions: Our Trust’s mission is to… Champion mental health services. To build trust with local people by providing safe, effective, needs-led services, together with our partners
We can only achieve our ambitions by living our values, which can be summarised as… Working together for better mental health Our values reflect what our staff and service users believe makes the most positive difference to the care we offer and to the way we work with one another. By living our values we will develop our Trust, our people, and continue to improve the quality of everything we do
We will live our values by behaving in a respectful and positive way, working together to... • Involve people • Be professional
• Support people to set and achieve goals
• Keep people updated
• Recognise people
• Have two-way conversations
• Value everyone
• Speak up
• Step into other’s shoes
• Being proactive
• Take time to care
• Take pride
• Share knowledge and learning
• Take responsibility
• Be effective
11
How it all links together By behaving in this way we will achieve... Our Strategic Priorities to... • Work collaboratively with staff, commissioners and partners • Deliver safe, effective, person-centred services
Our Quality Priorities to improve... • Patient Safety • Patient Experience • Clinical Effectiveness
• Ensure our Trust’s ongoing sustainability
...And we will develop and effectively deliver our... • Clinical models
• Strategic plans
• Workforce development
• Financial plans
By delivering our priorities and strategic plans we will achieve our Trust’s mission to… Champion mental health services. To build trust with local people by providing safe, effective, needs-led services, together with our partners
r... he
os ... P
iti
ve
ly..
et
Our va lu
ure fut ur
behaviour s... Our ... O s e
. Re . To s p e ctfully..
g
Continuing to put people first We will use as a best practice guide what we have learned together in developing our values and behaviours. To ensure we fully support our staff, our service users and our carers, we will continue to: Listen... To your experiences of receiving or working in our services Learn... How to make the biggest difference for you in the future Improve... By living our shared values and behaviours we will make a positive difference for everyone
Contact us: For more information on our values and behaviours search ‘Putting People First’ on the NSFT intranet or... Email: puttingpeoplefirst@nsft.nhs.uk