4 minute read
Hamptons chats with Salisbury designer Julia Taylor of Taylored Room Designs
Tell us a little about the background of your business?
I originally came from a bespoke furniture designing and manufacturing background that incorporated interior design. Just over 20 years ago I moved into the fitted furniture design world. Having practical experience really helps me to develop inspirational yet realistic designs. I have worked with several larger companies within the industry over the years. I then had a major personal life event which really made me focus on what I really wanted out of life – what would my true contribution be.
I have always had a passion for small local businesses - there really is nothing better than getting that personal touch from a company who truly cares about their service and quality of product. So, I started Taylored Room Designs. Everything we create is bespoke and unique to each and every customer. We use high quality UK based manufacturers as much as possible and have an excellent installation team. I personally project manage every job we undertake from start to finish. We live to complete an excellent job for all our customers so they will come back to us time and again and we’ll be a real asset to our community.
What is your customer process from receiving that first enquiry?
We would first arrange a free, no obligation design consultation at the customer’s property, to take measurements, discuss their requirements and talk through various options on how we can provide solutions to their room design needs. We then go away, put a proposal and quotation together along with some sketches to help the customer visualise what the room will look like with the new fitted furniture in place. Once the customer has confirmed they would like to proceed with the work, we go back to the customer’s property and carry out a site survey. This involves us double checking all measurements and details of the project with the customer. They sign the official documentation and pay a 50% deposit. Our lead time is six weeks from place of order as everything we provide is made specifically for each customer. At place of order, we decide on an installation date and confirm how long it will take.
All items required for the installation are delivered a few days prior to the installation taking place –at this point the customer pays a further 20%. Our fitting team will arrive between 8am and 9am on the agreed date, put dust sheets down and crack on with the work. I personally oversee every job we do, so visit site every day of the installation. Once the work has been completed, I walk the customers round to make sure they are happy with everything. They then sign a completion certificate and pay the final 30%.
What does your company particularly specialise in?
We specialise in fitted wardrobes – both sliding door and hinged door – in standard bedrooms, but also in loft rooms. Fitted home office furniture, utilising understairs storage, built in units in living room and dining rooms and kitchen refurb. Everything we create is made to measure, so no matter what space needs maximising we can create it. We have a large range of styles and colours so they’ll be something to suit everyone.
What type of projects do you get most excited about?
I love a challenge! So, customers with unique requirements that our flexibility, creativeness and bespoke approach allows us to solve – that’s pretty exciting!
Why should Hamptons clients choose Taylored Room Designs for their home improvement?
We want to use our skills in and passion for design to add value to our local community, by providing inspirational and practical fitted furniture designs for any room in the house. Our designs will make the most of the space and utilise storage. All our designs are unique and made to measure for every customer, using top quality materials that are built to last. So let us help make your house your home.
