10:45 AM – 11:00 AM 11:00 AM – 12:30 PM 12:30 PM – 1:30 PM 1:00 PM – 5:00 PM 1:30 PM – 6:30 PM 6:30 PM – 9:00 PM 9:00 PM – 12:00 AM
Break/Visit Sponsor Tables Information Exchanges Part 1 Lunch Free Time/YEO Networking NAG Retail Store Tours Dinner on Your Own to Explore La Jolla NAG Hospitality Suite
TUESDAY, MARCH 29 7:00 AM – 4:00 PM Registration/Info Desk Open 7:00 AM – 8:00 AM Breakfast 8:00 AM – 9:00 AM GENERAL SESSION: BURNING ISSUE #3: Driving Targeted Business Outcomes Learn from leading convenience and fuel retailers about their approach to creating loyal customer behavior and the investments that drive targeted business outcomes. NAG has partnered with Stuzo to survey convenience store chains and convenience store customers to find out what is driving sales at convenience stores. Topics covered include: • Loyalty, Payment Systems and Cross-Channel Customer Experience Campaigns • Onsite and Offsite Engagement • CPG-Funded Offers • Security and Privacy
Moderators: John Lofstock, Executive Director, The National Advisory Group (NAG) and Steve O’Toole, Vice President of Sales and Business Development, Stuzo
Speakers: • • •
Sorin Hilgen, Group Chief Digital Officer and Chief Information Officer, EG Group Rachel Puepke, Vice President of Marketing, CEFCO Ieva Grimm, Chief Operating Officer, Jim Dandy Stores
9:00 AM – 9:15 AM
NAG 2022 at the beautiful HILTON TORREY PINES La Jolla, California
The National Advisory Group (NAG) is an association of small, mid-sized and familyowned c-store chains and the executives that run them. This exclusive, member-driven group convenes annually to exchange ideas with the motivation to improve their business performance and ultimately their bottom line. The setting of this conference encourages an extremely educational, yet highly social environment. The schedule consists of topnotch speakers, retail information exchanges, opportunities to address burning issues within your business, a chance to get to know your peers in similar size operations and much more!
Break/Visit Sponsor Tables
9:15 AM – 10:15 AM GENERAL SESSION: BURNING ISSUE #4: Lessons from COVID: How the Industry Is Recovering from a Pandemic The impacts of the COVID-19 pandemic on the retail sector and the nation's supply chains are still unfolding. Retail has experienced massive labor shortages, supply disruptions and price increases. It's impossible to predict the next pandemic, but retailers have learned quite a few lessons on how to deal with the next catastrophe. Hear from three convenience store retailers that embraced the unique challenges of the COVID pandemic, and learn about the leadership and stability they provided to guide their companies through those difficult days.
Moderator: Erin Del Conte, Executive Editor, CStore Decisions Speakers: • • •
Derek Gaskins, Chief Marketing Officer, Yesway Colin Dornish, Director of Operations, Coen Oil Co. Brian Unrue, Director of Operations, Clark’s Pump-n-Shop
10:15 AM – 10:30 AM Break/Visit Sponsor Tables 10:30 AM – 12:00 PM Information Exchanges Part 2 1) The Rise of Electric Vehicles: What This Means for Convenience Stores 2) HR: Unleashing the Power of Mobile Apps for Staffing Moderator: Laura Varn, Vice President, People & Culture and Communications, Parkland USA 3) What's Next for Tobacco, CBD and Cannabis 4) Foodservice: How to Cut the Partnership on Delivery Moderator: Brad Chivington, Senior Vice President, High's of Baltimore 5) How to Build a Private Label Business 6) The Business of Coffee: Is Bean to Cup for You? Moderator: Joy Almekies, Senior Director of Food Services at Global Partners/Alltown 7) Cryptocurrency and Bitcoin: What C-Stores Need to Know
2/24/22 10:23 AM
