Welcome Aboard! SUMMER 2013 – WINTER 2013/14
XL AIRWAYS FRANCE - NETWORK AND FARES
SUMMER 2013 – WINTER 2013/14
UNITED STATES New York San Franciso Las Vegas
Miami
SCHEDULED FLIGHTS CHARTER FLIGHTS
MEXICO Cancún JAMAICA Montego Bay
THE BAHAMAS San Salvador Puerto Plata Punta Cana DOMINICAN REP.
GUADELOUPE Pointe-à-Pitre MARTINIQUE Fort-de-France
LONG-HAUL ROUTES FROM
TO
FREQUENCIES*
FARES FROM
Paris CDG T2A
Fort-de-France (Martinique)
Tuesday, Thursday, Sunday
€359 return
Paris CDG T2A
Pointe-à-Pitre (Guadeloupe)
Monday, Wednesday, Saturday, Sunday**
€359 return
Paris CDG T2A
Saint-Denis (Reunion Island)
Monday, Thursday
€529 return
Marseille
Saint-Denis (Reunion Island)
Monday, Thursday
€499 return
Paris CDG T2A
Dzaoudzi (Mayotte)
Monday
€629 return
Marseille
Dzaoudzi (Mayotte)
Monday
€599 return
Paris CDG T2A
Cancún (Mexico)
Friday, Saturday, Sunday
€599 return
Paris CDG T2A
Punta Cana (Dominican Republic)
Up to 7 flights weekly
€499 return
Marseille
Punta Cana (Dominican Republic)
Wednesday (December thru May)
€579 return
Lyon
Punta Cana (Dominican Republic)
Thursday (December thru May)
€579 return
Bordeaux
Punta Cana (Dominican Republic)
Monday (December thru March)
€579 return
Toulouse
Punta Cana (Dominican Republic)
Monday (March thru May)
€579 return
Nantes
Punta Cana (Dominican Republic)
Tuesday (December thru May)
€579 return
Paris CDG T2A
New York JFK (USA)
Marseille
New York JFK (USA)
Paris CDG T2A
Las Vegas (USA)
Up to 6 flights weekly €429 return Onward: Wednesday and Friday return: Wednesday and Sunday (May thru October) €429 return Thursday (June thru August) €549 return
Paris CDG T2A
San Francisco (USA)
Monday, Saturday (June thru August)
€549 return
Paris CDG T2A
Miami (USA)
Monday, Thursday, Friday (June thru August)
€499 return
* Fares and frequencies subject to modifications during the year. Subject to terms, conditions and availability. Excluding service charge.
Kittilä Rovaniemi FINLAND
POLAND Krakovie Paris FRANCE Venice
Bastia Bourgas Ajaccio Figari Lamezia Terme Olbia Athens Palermo Catania Araxos Heraklion
Marseilles
Faro
Tel Aviv CANARY ISLANDS
ISRAEL Ovda
Las Palmas
CAPE VERDE Boa Vista Sal
TANZANIA Zanzibar
MAYOTTE Dzaoudzi RÉUNION Saint-Denis
MEDIUM-HAUL ROUTES FROM
TO
FREQUENCIES*
FARES FROM
Paris CDG T3
Bastia (Corsica)
Monday, Thursday, Friday (until November 2013)
€59 one-way
Paris CDG T3
Figari Sud-Corse (South Corsica)
Up to 6 flights weekly (April thru September)
€59 one-way
Paris CDG T3
Ajaccio (Corsica)
Up to 5 flights weekly (April thru September)
€59 one-way
Paris CDG T3
Venise (Italy)
Thursday, Sunday (until October 2013)
€69 one-way
Paris CDG T3
Catane (Sicily, Italy)
Tuesday, Friday, Saturday (April thru September)
€69 one-way
Paris CDG T3
Palerme (Sicily, Italy)
Tuesday, Friday, Saturday (April thru September)
€69 one-way
Paris CDG T3
Las Palmas (Gran Canaria, Spain)
jeudi & samedi (à partir d’octobre 2013)
€69 one-way
** Tuesday from October 29 to November 19, 2013.
4
KEY FIGURES*
SP
OR
TED IN
/1 2 •
M I L L I O N PASSAGERS
€600,000
Net profit
11
1.2
/12 11
Turnover
ED IN ORT 20 SP
N • TRA
€322m
TRA N
* fiscal year 2011/12
20
CORPORATE PROFILE
TIMELINE
CORPORATE NAME: XL Airways France
1995 Foundation of Star Europe
TRADE NAME: XL Airways France
1997 Star Europe is renamed Star Airlines
SHAREHOLDER: X-Air Aviation (Beachside Capital)
2002 Star Airlines operates its first long-haul charter
LEGAL STATUS: Public Limited Company with a board of directors
flights with Airbus A330-200.
CAPITAL: €17,997,200
2006 Laurent Magnin is appointed CEO. Star Airlines
SIÈGE SOCIAL: BP 13760 95727 Roissy Charles-de-Gaulle Cedex
2008 XL Airways France introduces its first 100%
becomes XL Airways France.
RCS REGISTRATION: Bobigny 401 858 659
scheduled routes: Paris CDG – Figari South
SIRET ID: 401 858 659 00055
Corsica, Paris CDG – Catania and Paris CDG – Palermo (Sicily).
MAIN ACTIVITY: air transport of passengers and goods APE CODE: 5110Z
2009 Paris CDG - New York JFK (USA)
VAT NUMBER: FR 43 401 858 659
2010 Paris CDG - Las Vegas (USA)
FLEET: Boeing B737-800 NG (Next Generation), Airbus A330-200, Airbus A330-300
Paris CDG - Ajaccio (Corsica)
2012 Paris CDG - San Francisco (USA)
MAIN OPERATING BASE: CDG 2 and CDG 3
Marseilles Provence - Saint-Denis (Reunion Island)
ICAO AIRLINE CODE: XLF
Marseilles Provence - Dzaoudzi (Mayotte Island)
IATA AIRLINE CODE: SE
Paris CDG - Pointe-à-Pitre (Guadeloupe, French West Indies)
TICKETING CODE: 473
Paris CDG - Fort-de-France (Martinique French West Indies) Delivery of the first Airbus A330-300
MEMBER OF BSP IN: Belgium & Luxembourg, Denmark, Dominican Republic, England, France, Germany, Italy, Mexico, Norway, Spain, Sweden, Switzerland, USA (ARC),
2013 Marseilles Provence - New York JFK (USA) Paris CDG - Miami (USA) Paris CDG - Bastia (Corsica)
PRACTICAL INFORMATION IN GDS: Amadeus 1A Galileo 1G - Sabre 1S - Apollo 1V - Worldspan 1P.
Paris CDG - Lamezia Terme (Calabria, Italy) Paris CDG - Las Palmas (Spain)
COMPANIES OF THE XL FRANCE GROUP Two tour-operators belong to XL Airways France. These companies form the XL France Group.
Crystal T.O: tour-operator specialized in the selling of affordable package holidays.
Héliades: general tour-operator specialized in travels to Greece and Cyprus but also to Cape Verde and Brazil. In November 2012, Heliades took over Italowcost, a tour-operator specialized in short term budget travels to Italy.
5
Welcome
Dear travel partners, You have known XL AIRWAYS as an airline dedicated to tour operators. You now sell more and more of our scheduled flights. This evolution of our business model is unavoidable: it is not our choice but that of our clients, which makes it the right one. Our mission remains the same: guaranteeing the best price to our passengers while offering the comfort of a modern aircraft with a “French Touch” service. Our experience naturally brings us to turn to travel agents, whose professionalism and know-how will foster our growth. To deserve your trust, we work with you every day in full transparency and with the appropriate humility. So thanks in advance for your interest in this corporate presentation and for your support through your sales. Yours truly, Luc Bereni, Senior VP Sales, Flight Planning & Marketing
CONTENTS Network and fares 2013/14 ...................................................................................................................................................................................................................... P. 2 Airline’s activities
...........................................................................................................................................................................................................................................................................
P. 6
Fleet .................................................................................................................................................................................................................................................................................................................................. P. 7 Travel classes and service onboard ....................................................................................................................................................................................... P. 8 Questions & Answers ................................................................................................................................................................................................................................................ P. 12 Baggage allowance and excess baggage surcharges ............................................................................................ P. 14 GDS Technical File ............................................................................................................................................................................................................................................................. P. 15 Contact information ................................................................................................................................................................................................................................................... P. 16
6
Airline’s activities SCHEDULED SERVICES ............................................................... Since 2008, XL Airways has been developing long-haul scheduled services following two distribution models: • On some routes, all seats are available for purchase by individual passengers, following the schedule service model. This applies to flights to the United States, the French West Indies and the Indian Ocean. • On flights to the airline’s historic destinations (Punta Cana and Cancún), only a limited number of seats are available for purchase by individual passengers. The remaining capacity is distributed by tour-operators. The airline also operates medium-haul scheduled services to Catania, Palermo, Venice, Las Palmas, Figari, Ajaccio and Bastia.
CHARTER FLIGHTS ...................................................................................................................................................................................................................................................... CHARTER SERIES
ACMI
XL Airways responds to the needs of tour-operators by chartering its aircraft. The airline operates medium-haul charter flights to the main touristic destinations in Europe and the Mediterranean, as well as Cape Verde and Tanzania. The airline also flies to long-haul destinations such as the Bahamas, the Dominican Republic, Mexico and Jamaica.
XL Airways France also extends its services to other airlines for the provision of aircraft and crew.
AD HOC FLIGHTS Thanks to its know-how, XL Airways is able to provide ad hoc flights, corporate charter, or solutions for any entity that may require private air transportation. XL Airways always offers an elaborate service that is fully customized to meet the needs and demands and its customers.
FREIGHT...................................................................................................................... XL Airways operates a fleet with extensive cargo capacities on its long-haul routes. In order to provide efficient solutions in terms of availability, quality of service and cargo tracking, XL Airways relies on the experience and expertise of the Air Logistics companies (European Cargo Services). Headquartered at Charles-de-Gaulle airport, Globe Air Cargo is XL Airways’ sales representative in France.
XXXXX : siège classe Galaxie XXXXX : siège classe Économique
7
Fleet AIRBUS A330-300 Length: 63.69 m Wingspan: 60.30 m Cruise speed: 880 km/h
Cabin layout: 408 seats in Economy Class
Overhead video screen Reclining seat Non-reclining seat
Overhead video screen Reclining seat Non-reclining seat
Boarding / Disembarking Emergency exits Lavatories
Boarding / Disembarking Emergency exits Lavatories
AIRBUS A330-200 Length: 58.37 m Wingspan: 60.30 m Cruise speed: 870 km/h
Cabin layout: 21 seats in Galaxy Class 343 seats in Economy Class
Overhead video screen Reclining seat : siège classe Galaxie Non-reclining seat : siège classe Économique
Boarding / Disembarking Emergency exits Lavatories
Galaxy Class seat XXXXX XXXXX
Overhead video screen Reclining seat Non-reclining seat : siège classe Galaxie Galaxy Class seat
Boarding / Disembarking Emergency exits Lavatories
BOEING 737-800 NG Length: 39.50 m Wingspan: 35.80 m Cruise speed: 840 km/h
Cabin layout: • Single-class config.: 189 seats in Economy Class • Two-class config.: 22 seats in Galaxy Class, 156 seats in Economy Class
Overhead video screen Reclining seat Non-reclining seat Galaxy Class seat
Boarding / Disembarking Emergency exits Lavatories
: siège classe Galaxie
Overhead video screen Reclining seat Non-reclining seat
Boarding / Disembarking Emergency exits Lavatories
8
Travel classes and service onboard TRAVEL CLASSES ............................................................................................................................................................................................................................................................. GALAXY CLASS
ECONOMY CLASS
Galaxy Class passengers may check-in without waiting at the dedicated counter and enjoy comfortable leather seats in a private cabin located at the front of the aircraft (15 to 21 seats on flights operated with Airbus A330-200). Dedicated Galaxy Class cabin crew members are at their disposal throughout the flight and provide them with the day’s press, magazines, and a welcome glass of champagne. Refined cuisine with a choice of hot dishes, desserts and fine wines, individual video entertainment, an amenities kit and warm towels are also provided to ensure a blissful journey.
On scheduled medium-haul flights, the crew will propose passengers a wide selection of sandwiches, snacks and drinks (hot and cold) available for purchase. On charter flights, our onboard service is determined by the tour-operator who chartered the flight. Drinks and a meal may be graciously offered by the travel company. On long-haul flights, a complimentary hot meal is served, along with water and hot drinks (tea, coffee, hot chocolate). A large selection of drinks(1) and a frequently renewed audio and video program are also available for one’s enjoyment. Depending on the flight’s duration as well as its departure and arrival times, breakfast or a snack may also be served(1).
SERVICE ONBOARD ................................................................................................................................................................................................................................................... MEDIUM-HAUL FLIGHTS ON FLIGHTS TO/FROM: AJA / FSC / BIA / VCE / CTA / PMO / LPA
SINGLE-CLASS FLIGHTS: ECONOMY CLASS ONLY COMFORT EARPHONES
For sale at €3, complimentary for Unaccompanied Minors
FOOD AND DRINKS Choice of sweet and savory snacks available for purchase (see examples and prices in the A la carte table below).
A la carte
Price
Hot drinks
t2.50
Cold drinks
t2.50 to t3
Alcoholic beverages
t3.50 to t10
Sandwiches
t5
Menus
t4 to t7
Savory snacks
t1.50 to t3
Sweet snacks
t1.50 to t3
Sweets
t1.50 to t3 (1)
Available with extra on select flights. Report to the “service onboard” section.
9
Service onboard LONG-HAUL FLIGHTS UNDER 10 HOURS ON FLIGHTS TO/FROM: FRENCH WEST INDIES (FDF / PTP), NEW YORK (JFK), DOMINICAN REPUBLIC (PUJ)
SINGLE-CLASS FLIGHTS: ECONOMY CLASS ONLY COMFORT BLANKET
Available on night flights only
PILLOW
Complimentary – upon request
SLEEPING KIT
For sale at €7 (blanket, sleeping mask, earplugs, inflatable neck pillow)
EARPHONES
For sale at €3, complimentary for Unaccompanied Minors
OVERHEAD ENTERTAINMENT
From CDG/MRS: 2 movies + frequently renewed entertainment program (TV shows, comedy, cartoons, …) To CDG/MRS: 1 movie + frequently renewed entertainment program
SERVICES KIDS GAMES
Complimentary
SPECIAL SERVICE FOR UMs
Complimentary second meal
FOOD AND DRINKS COMPLIMENTARY • Hot meal: dinner or breakfast depending on flight’s departure and arrival times • Water, coffee, tea and hot chocolate during meal service AVAILABLE FOR PURCHASE •C hoice of sweet and savory snacks (see A la carte table on page 8) • Champagne, miniature liquor bottles, wine, beer, hot and cold drinks
Our menus are renewed every month at stations where flights are operated year-round. Non-biding picture. Drink responsibly.
10
Service onboard LONG-HAUL FLIGHTS OVER 10 HOURS ON FLIGHTS TO/FROM: LAS / SFO / MIA / RUN / DZA / CUN
GALAXY CLASS COMFORT BLANKET
Available on onward and return flights
PILLOW
Available on onward and return flights
SLEEPING KIT
Complimentary on onward and return flights
EARPHONES
Complimentary on onward and return flights
ENTERTAINMENT
Individual Video On Demand (10 movies + games) + overhead entertainment
NEWSPAPERS AND MAGAZINES
Complimentary on onward and return flights
SERVICES WELCOME DRINK
Glass of champagne or fruit juice
SNACK BREAK
On day flights only
KIDS GAMES
Complimentary
FOOD AND DRINKS COMPLIMENTARY • Hot meal (with choice of hot dishes): dinner or breakfast depending on flight’s departure and arrival times • Second meal: snack or breakfast depending on flight’s departure and arrival times • Champagne*, miniature liquor bottles* and savory snacks • Selection of fine wines* in large bottles • Beer*, non-alcoholic cold drinks, water, coffee, tea and hot chocolate AVAILABLE FOR PURCHASE • Choice of sweet and savory snacks (see A la carte table on page 8)
Our menus are renewed every month at stations where flights are operated year-round. Non-biding picture. *At the crew’s discretion
11
Service onboard LONG-HAUL FLIGHTS OVER 10 HOURS ON FLIGHTS TO/FROM: LAS / SFO / MIA / RUN / DZA / CUN ECONOMY CLASS COMFORT BLANKET
Available on night flights only
PILLOW
Complimentary – upon request
SLEEPING KIT
For sale at €7 (blanket, sleeping mask, earplugs, inflatable neck pillow)
EARPHONES
For sale at €3, complimentary for Unaccompanied Minors
OVERHEAD ENTERTAINMENT
From CDG/MRS: 2 movies + frequently renewed entertainment program (TV shows, comedy, cartoons, …) To CDG/MRS: 1 movie + frequently renewed entertainment program
SERVICES KIDS GAMES
Complimentary
SPECIAL SERVICE FOR UMs
Identical to that of adult passengers
FOOD AND DRINKS COMPLIMENTARY • Hot meal: dinner or breakfast depending on flight’s departure and arrival times • Second meal: snack or breakfast depending on flight’s departure and arrival times • Water, coffee, tea and hot chocolate during meal service AVAILABLE FOR PURCHASE • Choice of sweet and savory snacks (see examples and prices in the A la carte table below). • Champagne, miniature liquor bottles, wine, beer and non-alcoholic cold drinks. Water, coffee, tea and hot chocolate. Our menus are renewed every month at stations where flights are operated year-round. Non-biding picture.
A la carte
Tarifs TTC
A la carte
Tarifs TTC
A la carte
Tarifs TTC
Hot drinks
t2.50
Sandwiches
t5
Savory snacks
t1.50 to t3
Cold drinks
t2.50 to t3
Menus
t4 to t7
Sweet snacks
t1.50 to t3
Alcoholic beverages
t3.50 to t10
Sweets
t1.50 to t3
* At the crew’s discretion
12
Questions & Answers How to request a group quote? A group is made of at least 10 passengers traveling together on both the onward and return journey. All scheduled flights are eligible for group bookings. Group quotes may be requested by email at: groupes@xlairways.fr
Is seat selection available on scheduled / charter flights ? Seat selection is available on the airline’s scheduled flights up to 72 hours before departure. This is a complimentary service for all Galaxy Class passengers (C and D booking classes). For passengers travelling in Economy, this service is offered at an extra charge determined by the seat selected (window, aisle, emergency exit, …). To select seats, log on to www.xl.com/us using the PNR reference and the passenger’s last name. Enter an email address, which will be used to send a confirmation upon completion of the process. Select the seats and proceed with payment by credit card.
New York
What are the travel conditions for infants under the age of 2? Until they reach the age of 2, children must travel on the lap of one of their parents or of an accompanying party. Baby baskets onboard our long-haul aircraft (A330) may only be used by infants under 9 months. As there are only a limited number of baby baskets per aircraft, their attribution is not systematic. For scheduled flights, the request must be made directly through the GDS. For charter flights and passengers directly in contact with the airline, it is recommended to make the request at least one week prior to departure. To do so, send an email to prepavoyage@xlairways.fr stating the infant’s first and last names, as well as that of the passengers traveling with him, along with the flight details. Onboard, no special meal is available for children or infants. Parents or accompanying parties are allowed to carry with them the amount of baby food corresponding to the meals taking place place during the flight. The cabin crew will nevertheless provide spring water for the preparation of baby bottles, which may be warmed in a water bath through a simple request.
Can special meals be requested?
On scheduled long-haul flights, infants holding a valid XL Airways eticket may transport up to 10 kg of checked luggage. This does not apply to charter flights.
Vegetarian meals are the only option available on our flights. For scheduled flights, the request for a vegetarian meal (VGML) must be made directly through the GDS at least two business days prior to departure. For charter flights, contact the tour operator or send an email to prepavoyage@xlairways.fr
Finally, only small baby strollers may be transported free of charge. They will be tagged at check-in and be removed from the passengers upon boarding. Other types of strollers will be considered as checked luggage and may be subject to excess luggage charges (see page 14).
Punta Cana
13
Questions & Answers What is XL Airways’ policy on Unaccompanied Minors? What is XL Airways’ policy on Unaccompanied Minors? All children between the ages of 5 and 11 traveling alone are considered Unaccompanied Minors and are entitled to a special treatment. The number of UMs per flight is subject to quota and request for approval at prepavoyage@xlairways.fr When booking a UM ticket (UMNR), it is mandatory to include the names and phone numbers of the adults who will take the child to the airport of departure, and that of those who will pick him up at the airport of destination. To travel, the Unaccompanied Minor must be in possession of an ID or a passport. Unaccompanied Minors cannot be offloaded.
details, with the all names appearing in the same order. Reissuance due to spelling mistakes is subject to a penalty of 80 euros per ticket for long-haul flights / 50 euros for medium-haul flights. Name changes are performed by the airline directly. Requests stating the correct spelling may be sent by email to dvr@xlairways.fr. A refund request for the original ticket must then be made through BSP Link, stating the new ticket’s number and taking into account the penalty of 80 or 50 euros, depending on flight type.
Upon check-in, a liability discharge will be issued for the parent(s) to sign. It must state the name and address of the person who will pick up the child when the latter reaches his final destination. Those accompanying the child must imperatively wait for the plane to take off before leaving the airport, so they can pick him up if necessary. Upon arrival, the UM will only be handed to the person designated by one of the holders of the parental authority, who will be required to provide evidence of his/her identity.
Guadeloupe
Only booking classes Q thru Y are eligible for UM bookings. There may be no UM bookings in X, U, E or W class.
What are XL Airways’ policies and procedures for refunds?
In case of a spelling mistake, does the ticket have to be reissued? What are the charges?
Depending on the airline’s pricing terms, a ticket may be non-refundable (in which case only airport taxes are refunded, with the exception of the XF tax on flights to the US and of the YQ, fuel surcharge), refundable with charges or refundable at no extra charge.
The term “spelling mistake” applies only to an incorrect transcription of a passenger’s name, for instance due to a typing error. It does not refer in any circumstance to the transfer of a ticket to another individual. Air tickets are non-transferrable and no one can be authorized to travel instead of the passenger for which the ticket was booked in the first instance. In case of a “spelling mistake”, ticket reissuance is recommended, which incurs charges. However, on medium-haul flights and long-haul flights to destinations in the French West Indies, ticket reissuance may not be required if the mistake only concerns one or two letters (and in any case not the first letter of the last name). When in doubt, feel free to call our Travel Agent Help Desk at +33 820 488 388 (0,12 € TTC/min). For all other long-haul flights, it is imperative that the passenger’s details entered into the PNR match his/her passport
Refund requests must be made through BSP Link (at not through GDS) and include the various taxes.
How to send a complaint? Complaints must be filled in writing to the Customer Care department. The following original documents must be sent for each concerned passenger: control card or electronic ticket corresponding to the journey for which the complaint is filled, boarding pass stub or any other evidence of travel, such as a baggage tag. Only complaints sent by post will be considered. XL Airways France / Customer Care Department BP13760 95727 Roissy-Charles-de-Gaulle Cedex France
ARE THERE PROMOTIONAL FARES FOR TRAVEL AGENTS? Of course. XL Airways does not forget travel agents and regularly offers discounted fares, which are advertised on our dedicated page: www.xlairways.fr/accesprofessionel (registration required).
14
Baggage allowance and excess baggage Antilles & océan Indien
Taille maximum des bagages cabine sur tous nos vols : hauteur 55 cm x largeur 35 cm x profondeur 25 cm. Les dimensions maximales des bagages en soute sont définies comme suit : hauteur + largeur + profondeur (roulettes et poignées comprises) = 158 cm maxi.
23kg
23kg 23kg
VOLS MOYEN-COURRIER
23kg BAGAGES SOUTE BAGAGES CABINE Pièce Franchise supplémentaire
Classe Économique
5 kg
ANIMAUX (chiens & chats uniquement)
FORFAIT MATÉRIEL hors format par trajet**** - poids maxi 32 kg/pièce
Cabine** Soute***
Voile***** / ski / surf / snow board / vélo / matériel de golf / kite surf / snow kite
FRANCHISE PLONGEURS*
Kg sup. pour chaque pièce ayant un poids entre 21 kg et 32 kg maxi
Kg sup. pour chaque pièce ayant un poids entre 21 kg et 32 kg maxi
Pièce Franchise supplémentaire
1 pièce de 20 kg maxi
60 € par pièce de 20 kg maxi
6 €/kg sup
1 pièce de 32 kg maxi
60 € par pièce de 20 kg maxi
6 €/kg sup
50 €
70 €
70 € par pièce
•
84 US$ par pièce de 20 kg maxi
8 US$/kg sup
•
84 US$ par pièce de 20 kg maxi
8 US$/kg sup
70 US$
98 US$
98 US$ par pièce
Pour les aéroports où le paiement en dollars américains est possible
Franchise bagage cabine sur les vols moyen-courrier au départ ou à destination de Bastia, Ajaccio, Figari, Catane, Palerme et Lamezia Terme : 10 kg. *Sur présentation de la licence de plongée. **Le poids de l’animal et de la cage ne doit pas dépasser 7kg. ***Soumis à disponibilité et à quota. ****Le trajet figure sur le coupon de vol. *****Le transport de planche à voile est soumis à l’acord préalable du service Prépa Voyage (prepavoyage@xlairways.fr).
VOLS LONG-COURRIER BAGAGES SOUTE BAGAGES CABINE
Classe Économique
Classe Galaxie
Franchise Pièce (hors DOM : supplémentaire 23kg)
5 kg
10 kg
1 pièce de 20 kg maxi 2 pièces de 20 kg maxi
Pour les aéroports où le paiement en dollars américains est possible
•
FRANCHISE PLONGEURS*
Kg sup. pour chaque pièce ayant un poids entre 21 kg et 32 kg maxi
Franchise
Pièce supplémentaire
Kg sup. pour chaque pièce ayant un poids entre 21 kg et 32 kg maxi
ANIMAUX (chiens & chats uniquement)
FORFAIT MATÉRIEL hors format par trajet**** - poids maxi 32 kg/pièce
Cabine** Soute***
Voile***** / ski / surf / snow board / vélo / matériel de golf / kite surf / snow kite
1 pièce de 32 kg maxi
100 € par pièce de 20 kg maxi (DOM : 23 kg)
10 €/kg sup (DOM : entre 24 et 31 kg maxi)
140 US$ par pièce de 20 kg maxi
14 US$/kg sup
100 € par pièce de 1 pièce de 20 kg maxi 32 kg maxi + 1 pièce de (DOM : 23 kg) 20 kg maxi (DOM : 23kg)
•
140 US$ par pièce de 20 kg maxi
10 €/kg sup
50 €
70 €
70 € par pièce
14 US$/kg sup
70 US$
98 US$
98 US$ par pièce
Franchise bagage sur les vols à destination des DOM (FDF/PTP/DZA/RUN) : 23kg
Le poids total de l’excédent demandé ne pourra pas dépasser 100 kg par personne. *Sur présentation de la licence de plongée. **Le poids de l’animal et de la cage ne doit pas dépasser 7kg. ***Soumis à disponibilité et à quota. ****Le trajet figure sur le coupon de vol. *****Le transport de planche à voile est soumis à l’acord préalable du service Prépa Voyage (prepavoyage@xlairways.fr).
FRANCHISE BÉBÉ VOLS MOYEN-COURRIER ET LONG-COURRIER Vols affrétés
Vols réguliers
Bagage soute
Aucune franchise
Moyen-courrier : aucune franchise / Long-courrier : 10 kg
Pousette canne ou coque bébé type Maxi Cosi
Gratuit
Gratuit
Pièce supplémentaire
50 € par pièce (68 US$ dans les aéroports où le paiement en dollars américains est accepté).
50 € par pièce (68 US$ dans les aéroports où le paiement en dollars américains est accepté).
15
GDS TECHNICAL FILE
TICKETING CODE: 473
IATA CODE: SE All scheduled services have a flight number starting with SE.
BOOKING CLASSES GALAXY CLASS
C Full fare D Discount
Y S K V
BOOKING CLASSES ECONOMY CLASS
H T L
Y to W, combinable with C and D classes Y to Q, eligible for Unaccompanied Minors
M Q W E U X
E to X, promo fares no typological discounts, no CHD discount, no changes allowed, no refund. Immediate issuance and payment required upon booking
U & X, lowest available fare
ADDITIONAL INFORMATION • NO SUNDAY RULE on flights operated by XL Airways • INF DISCOUNT: 90% OFF FARE IN ALL CLASSES • CHD turning into ADT on return flight: CHD FARE APPLIES • INF turning CHD on return flight: contact the travel agent helpdesk: +33 820 488 388 • COMFORT SEAT: no specific booking class for Comfort seats (leather upholstery, increased recline, more legroom).
They may be booked following the seat selection process regardless of the travel class. • SEAT SELECTION: service available with extra (price list available at www.xl.com). • FLIGHTS TO THE UNITED STATES: first and last names indicated on the airline ticket must be identical to those appearing on the ESTA form.
Contact information
SCHEDULED SERVICES Stéfanie Kammerer Sales Executive Scheduled Services Stefanie.kammerer@xlairways.fr T +33 1 70 03 16 74 M+33 6 08 22 50 12 Travel agent help desk T +33 820 488 388 (0.12 € TTC/min) dvr@xlairways.fr Group sales help desk groupes@xlairways.fr XL Airways France Call Center T +33 892 692 123 (0.34 TTC/min) Opening hours: 8 AM – 11 PM daily
MARKETING & COMMUNICATION DEPARTMENT T +33 1 70 03 16 88 F +33 1 70 03 16 68 marketingfrance@xlairways.fr
LOST LUGGAGE XL Airways – C/O SEPT Service Bagages, 14/18 rue d’Annam 75020 Paris xlairways@sept.fr Opening hours: 9 AM – 12PM, Monday thru Friday
Online sales www.xl.com CHARTER FLIGHTS
CUSTOMER CARE
T +33 1 70 03 15 81 - F +33 1 70 03 16 68 vip@xlairways.fr
XL Airways France BP 13760 95727 Roissy Charles-de-Gaulle Cedex France T +33 9 69 32 09 12 relationsclientele@xlairways.fr Opening hours: 9AM – 12PM, Monday thru Friday
REPRESENTATION ABROAD Belgium: Aviareps • Call Center for Belgium T +32 2 712 05 89 • Sales T +32 2 717 05 84 Xlairways.bru@aviareps.com Italy: GCDM T +39 06 548 32 977 Mexico: Bettair T +52 (998) 884 10 57 reservations@bettair.net USA: APG USA, Inc T +1 877 496 9889 xlairways_fr@apg-usa.us
FREIGHT Air Cargo Logistics Fret 4-Roissytech 3 rue du Cercle-BP14534 95723 Roissy CDG cedex T +33 1 70 03 80 86 F +33 1 70 03 80 82 xlcargo@aircargologistics.fr
Find us on social media
XL Airways France, LLC with a capital of €17,997,200. RCS: Bobigny 401 858 659. Non biding document. Credits: Alain Ernoult, Eric Cowez, Fotolia, Comité du Tourisme des Îles de Guadeloupe. Design: Fenêtre sur cour.
SALES