XU Biweekly - Issue 20 - 11th December 2021 by XU Magazine

Saturday 11 December 2021 | No. 20

XU Biweekly The independent news source for Xero users, by Xero users

Accounting software with a purpose.

THE FINAL EDITION OF 2021

We’ve just raised $200m to take Pleo to new countries By Alicia Gant

ES, YOU READ THAT RIGHT… WE’RE JUST AS BLOWN AWAY AS YOU ARE. $200 MILLION. THIS INVESTMENT NOT ONLY MAKES PLEO THE MOST-FUNDED B2B SPEND MANAGEMENT SERVICE IN EUROPE, BUT WE’RE ALSO THE HIGHEST-VALUED – WITH OUR VALUATION ALMOST TRIPLING, BRINGING US TO $4.7B. Yowza! While this Series C extension, or what you could call an early Christmas present, is super encouraging, it’s not why we do what we do. A couple more zeroes doesn’t change our vision: to make everyone feel valued at work. Wait, didn’t you just do that in July? Let’s take a very quick trip down memory lane. And I mean quick. Six months ago, we raised $150 million in our Series C funding round.

WISHING YOU A HAPPY FESTIVE SEASON FROM US ALL AT XU

ITH THE END OF 2021 QUICKLY APPROACHING, WE WANTED TO TAKE A MOMENT TO THANK ALL OF OUR READERS, THE AWESOME APPS WE WORK WITH, AND OF COURSE, XERO! After launching our fortnightly news roundup back in March, we've covered the biggest news and updates from the Xero and Fintech community across 20 issues of the XU Biweekly newspaper. This fortnightly news publication joined our existing quarterly XU Magazine, daily news Hub and social media feeds to ensure we're the best place to go for all things Xero, business and Fintech.

Alongside the 20 editions of our newspaper, 2021 has also seen 648 articles uploaded to the XU Hub, 5 Biweekly competitions, 4 issues of XU magazine, 3 in-person events and 2 cash dashes! Whilst things have still been a struggle for many this year, we're glad we were able to work with and support so many amazing people and take part in some great events. Next year promises to be all the better and we can't wait to see what it has in store for us all.

We hope you all have a wonderful festive period, whatever you might be celebrating, and we'll see you in 2022!

That was also the same week that more than ¤566 million was raised across 16 deals for fintechs throughout Europe and it’s been estimated that just last week, EU fintechs crossed the 50th round above ¤100 million this year – 2021 really has been record-breaking. Fast forward to well, now. And we’ve just raised another $200 million, bringing our total round to $350 million! So, yes, we did, but the opportunity and demand was there. The additional funds let us think a few more years ahead than the original Series C. The funds put us in a good space to be more aggressive with growth, and really double-down on our efforts to revolutionise business spending for forward-thinking companies everywhere.

Find out more

Accounting software with a purpose. Saturday 11 December 2021 ISSN 2054-7234

9 772054 723006

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New Apps & Updates

2 XU Biweekly | No. 20

Why we’re changing the NOVEMBER 2021 AROFLO way you import documents UPDATES into Hubdoc

AllFetch x Smartify Apps partnership announcement

OOD NEWS! WE ARE GLAD TO ANNOUNCE THE PARTNERSHIP BETWEEN ALLFETCH AND SMARTIFY APPS. HOPE THAT WITH THIS COLLABORATION, WE CAN HELP MORE BUSINESSES GROW THEIR SALES AND SELL SMARTER.

Meet Smartify Apps Smartify Apps is a new rising Shopify development company. Founded in 2018, Smartify Apps has now offered 6 smart featured apps on Shopify Apps store. Its mission is to help online merchants work more efficiently. Many businesses all around the world are using Smartify Apps as a way to make their store look more attractive and boost sales.

Find out more XU BIWEEKLY - No. 20 Newsdesk: If you have any news or updates that you would like us to consider for inclusion in the next edition of the XU Biweekly, please email us at: newsdesk@xumagazine.com CEO: David Hassall Managing Editor: Wesley Cornell Director of Strategic Partnerships: Alex Newson Communications Manager: Bethany Fulks Creative Assistant: Hatty Morton Advertising: advertising@xumagazine.com www.xumagazine.com ‘Xero’ is a trademark of Xero Limited (New Zealand). XU Biweekly and XU Magazine is collaboratively produced by an independent group of Xero users and is not affiliated in any way with Xero. All other trademarks are the property of their respective owners. © XU Magazine Ltd 2014-2021. All rights reserved. No part of this publication may be used or reproduced without the written permission of the publisher. XU Biweekly is published by XU Magazine Ltd (08811842), registered in England and Wales. Registered office: 12 Jordan Street, Liverpool, L1 0BP, United Kingdom. All information contained in this publication is for information only and is, as far as we are aware, correct at the time of going to press. XU Magazine Ltd cannot accept any responsibility for errors or inaccuracies in such information. If you submit unsolicited material to us, you automatically grant XU Magazine Ltd a licence to publish your submission in whole or in part in all/any editions, including in any physical or digital format, throughout the world. Any material you submit is sent at your risk and, although every care is taken, neither XU Magazine Ltd nor its employees, agents or subcontractors shall be liable for loss or damage. The views expressed in this publication are not necessarily the views of XU Magazine Ltd, its editors or its contributors.

Saturday 11 December 2021

ELCOME TO THE NOVEMBER EDITION OF AROFLO’S NEWSLETTER: A MONTHLY ROUNDUP OF OUR RECENT PRODUCT ENHANCEMENTS AND UPDATES.

ZOHO BOOKS USERS CAN NOW USE END-TO-END RECEIVABLES AUTOMATION

This month we introduced a Custom Field Type for documents and photos—allowing you to simply create fields for before & after photos, add a specification sheet, or any other useful attachments. AroFlo Field has seen some recent...

By Amaya Woods

OHO BOOKS USERS CAN NOW EASILY CARRY OUT THEIR ACCOUNTS RECEIVABLES PROCESS USING ENDTO-END AUTOMATION, WITHOUT LOSING THE PERSONAL TOUCH WITH THEIR CUSTOMERS.

By Robby Jennings

S MORE COUNTRIES AROUND THE WORLD EMBRACE OPEN BANKING MODELS, BANKS AND ONLINE SUPPLIERS ARE REALISING THE BENEFITS OF ESTABLISHING APIS WITH TECHNOLOGY PROVIDERS LIKE HUBDOC.

Through Chaser's latest integration with Zoho Books, small and medium businesses can optimise their process using the market-leading receivables software. Chaser’s automation currently saves users like fashion wholesalers Love Brands up...

These connections allow us to work directly with your supplier (direct fetch connections), rather than rely on technology that logs into supplier portals and imports...

Find out more

What’s New in Optix: NEW FEATURES November 2021 FOR JOIIN IN

Learn how we’ve added to and improved the Optix platform in the month of October

By Alison Parker

S THE MONTH COMES TO A CLOSE, WE’RE FILLED WITH JOY – NOT ONLY BECAUSE THE HOLIDAY SEASON IS APPROACHING, BUT ALSO BECAUSE WE HAVE SOME EXCITING NEW FEATURES TO SHARE WITH YOU THIS MONTH!

NEW XERO CONNECTED APPS!

DECEMBER 2021

UNCAT

S WE MOVE INTO DECEMBER WE’RE DELIGHTED TO BRING YOU THE LATEST UPDATES AND FEATURES FROM JOIIN, INCLUDING STICKY COLUMNS, COMMON FORMATS, REPORT PACK CHART FORMATTING IMPROVEMENTS, CURRENCY AND PERCENT FORMATTING IN EXCEL EXPORTS, AND UNSAVED CHANGES WARNING.

GLOBAL - Forget about exporting spreadsheets, chasing clients and manually copy-pasting client responses. Uncat makes it easy to resolve uncategorised transactions with your clients and syncs to Xero, automatically notifying clients to update descriptions and receipts so you can close their books.

Remember, you can always find out more about all features in our Support Centre.

By Anna Curzon

S WE CLOSE OUT ANOTHER BIG, BUT CHALLENGING YEAR IN BUSINESS AND PRACTICE, WE HOPE THAT THE PRODUCTS WE DELIVERED IN 2021 HELPED TO MAKE A REAL DIFFERENCE IN YOUR DAY TO DAY. WE’RE THRILLED TO SHARE THE FINAL PRODUCT NEWS OF THE YEAR, AND LOOK FORWARD TO SEEING YOU ACHIEVE EVEN MORE SUCCESSES IN 2022. HAVE A SAFE HOLIDAY PERIOD FROM ALL OF US AT XERO.

New features

DEAL MAP US - Designed for real estate agents and brokes, Deal Map is a complete accounting tool that automates core functions like invoice and expense matching, agent commission, escrow and more.

Whether you’re looking to provide autonomy and ease of use for your Users, learn more about the Optix platform, or increase the visibility of your Resources, we’ve got you covered. We can’t wait to show you what we built; let’s jump right in!

The account code/name column on reports is now sticky – when you scroll to...

To help you make the most of ecommerce opportunities, we’ve built a new...

VIRTLX

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BGL announces the launch of CAS 360 Hong Kong

AN APOLOGY FROM XERO

GLOBAL - Understand customer sentiment, conduct market research, gather employee feedback and satisfaction surveys, assess managers and enable companies to be proactice with training and compliance. Make informed decisions from valuable insights to internal and external business metrics.

By Vaishnavi Venkatakrishnan

S WE COME TO THE END OF 2021, WE’RE TAKING A LOOK BACK AT OUR YEAR WITH WORKDRIVE. OUR FOCUS FOR THIS YEAR WAS TO ENSURE WE WIDENED WORKDRIVE’S CAPABILITIES WHILE BUILDING A MORE ROBUST PLATFORM TO HELP TEAMS ORGANIZE THEIR WORK AND COLLABORATE BETTER. With these goals in mind, to say our work this year has improved WorkDrive for our for joining us on our 2021 WorkDrive!

we’re pleased resulted in an users. Thanks journey with

Here’s a compilation of all the... Read more

Sticky Columns

GL CORPORATE SOLUTIONS, THE WORLD’S LEADING PROVIDER OF CORPORATE COMPLIANCE AND SMSF SOFTWARE SOLUTIONS, IS PROUD TO ANNOUNCE THE HIGHLY ANTICIPATED LAUNCH OF ITS CORPORATE COMPLIANCE SOLUTION, CAS 360 IN HONG KONG. “BGL has had a presence with our CAS Desktop software in Hong Kong since 2000” said Ron Lesh, BGL’s Managing Director. “Our clients have been hanging out for information on when CAS 360 will be availalble...

Connect data from Shopify quickly – Global

By Mark Rees

E WANT TO ACKNOWLEDGE THAT OUR CUSTOMERS HAVE HAD AN UNACCEPTABLE EXPERIENCE WHEN USING THE XERO PLATFORM LATELY. Firstly – we want you to know that we hear you – and we apologise. Beyond anything else, we care about our customers and partners. We know this has been challenging and wish there was a simple answer. A single release or technology upgrade has not triggered this. Each year we put...

JEEVE ANALYTICS AU - Your own business analyst! Jeeve combines data from your practice management software and your accounting software to give you all the info on how your practice is trending. The easy to use dashboards uses Jeeve's intelligence software to give you an overview on performance, statistics, predictions, KPIs, spend analysis and financial health.

How to use technology to improve your practice profitability

News

4 XU Biweekly | No. 20

Saturday 11 December 2021

New report reveals 2 in 3 CFOs will reduce or maintain spend in 2022

Accountex Spain to Launch at IFEMA MADRID in 2022

Join the webinar

HIS MONTH, IF YOU’RE A VAT-REGISTERED BUSINESS WITH TAXABLE TURNOVER UNDER £85,000, YOU MAY HAVE RECEIVED A LETTER FROM HMRC.

IVERSIFIED COMMUNICATIONS UK HAVE ANNOUNCED THAT ACCOUNTEX, THE LEADING EXHIBITION AND CONFERENCE FOR ACCOUNTING AND FINANCE INNOVATION, WILL LAUNCH IN SPAIN AT IFEMA MADRID ON 3 – 4 NOVEMBER 2022.

N AUGUST, WE ANNOUNCED OUR INVESTMENT IN MACHINE LEARNING TO SUPERCHARGE BANK RECONCILIATIONS WITH MORE INTELLIGENCE AND AUTOMATION.

The letter explains that from April 2022 you will need to comply with Making Tax Digital (MTD), the new digital tax legislation. If you’re an eligible business that hasn’t received this yet, you likely will soon. This means that small businesses that are submitting VAT through the HMRC portal or the post will have to start maintain...

The Accountex brand is already well established, and is recognised as one of the leading, specialist accounting and finance events in the world. Around 9,000 visitors attend Accountex London every year, as it is a vital forum to keep up to date with changes in legislation and technology, and to see the latest accountancy tools from over 250 exhibiting companies. Accountex Spain is...

Since day dot, we’ve been focused on ways to make the routine parts of running a business easier, faster and more efficient. So you might remember that we were particularly excited about how predictive algorithms might be able to confidently predict the contact and account code for your transactions – all by learning the patterns of past reconciliations. As we start to roll out this capability to...

Find out more

By Shandel McAuliffe

NEW REPORT HAS PROVIDED A REALITY CHECK ON THE BUSINESS SECTOR’S RESPONSE TO THE CONTINUING PANDEMIC AND SUBSEQUENT RESTRICTIONS. The survey of Australian CFOs – conducted just before the arrival of Omicron – has revealed that 67 per cent of businesses will reduce or maintain the same level of spend in 2022 as this year, indicating that much of the business sector’s focus will be...

Find out more

NextMinute becomes ICB-accredited

By Rachael Powell

AVING SPENT 20 YEARS IN THE TECHNOLOGY INDUSTRY, I’VE SEEN FIRST-HAND THE IMPORTANCE OF ADOPTING DIGITAL TOOLS AND THE POSITIVE IMPACT THIS CAN HAVE ON EFFECTIVELY RUNNING A BUSINESS.

By Glen Foster

T’S WIDELY RECOGNISED THAT DIGITALISATION IS A HUGE BOON FOR SMALL BUSINESSES, AND THAT THROUGH TECHNOLOGY, THEY CAN ACHIEVE GREATER OPERATIONAL EFFICIENCIES, SAVE TIME AND DRIVE GROWTH.

The benefits of technology adoption and use has been a recurring theme in the Xero Small Business Insights (XSBI) program, which provides rich data every month on how small businesses are faring. Our latest XSBI special report, launched today, looks at recent trends in both technology spending and app usage, and the benefits these bring to small businesses.

We also know that the next phase of Making Tax Digital (MTD) looms, making the need for digital transformation even more pronounced for small businesses across the UK. Check out our MTD for VAT tips, or attend one of our upcoming webinars for more education and support around the government scheme. But here, I’m going to take a look at why many small businesses are still reluctant to embrace digital transformation, and how we can help them overcome this reticence.

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GL CORPORATE SOLUTIONS, AUSTRALIA'S LEADING PROVIDER OF SMSF ADMINISTRATION AND ASIC CORPORATE COMPLIANCE SOLUTIONS, IS PROUD TO ANNOUNCE IT HAS BEEN RECOGNISED AS AUSTRALIA’SMOST INNOVATIVE FINTECH COMPANY AS PART OF THE INTERNATIONAL INVESTOR BUSINESS AWARDS 2021.

EXTMINUTE IS A JOB MANAGEMENT SOLUTION DESIGNED TO AUTOMATE AND IMPROVE THE COLLABORATION BETWEEN CONSTRUCTION AND TRADE BUSINESSES AND THEIR BOOKKEEPERS AND ACCOUNTANTS. ICB is delighted to have accredited NextMinute, a sector-specific app that can be used by bookkeepers servicing construction and trade businesses. The software enables construction industry workers and tradespeople to manage their jobs from their mobile phones, tablets and desktops giving total accessibility to their information.

Software review by ICB Certified Bookkeeper The software review was undertaken by Lara Manton MICB PM.Dip, winner of the 2021 LUCA Award for Small Practice of the Year and owner of LJM Bookkeeping. Lara says,

Collectively, we can make a difference for charities around the world By Rachael Powell

S INTERNATIONAL VOLUNTEER DAY APPROACHES, IT’S BEEN ANOTHER DIFFICULT YEAR FOR CHARITIES AROUND THE WORLD. MANY ARE STILL SEVERELY AFFECTED BY ONGOING RESTRICTIONS AND A RESULTING REDUCTION IN VOLUNTEERS. Despite the restrictions, our Xero employees spent hundreds of hours in 2021 volunteering for charities that resonated with them as part of our Community Connect volunteer program. For more information...

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Powering Asia’s small business sector with cloud technology By Damien Tampling

HAT REGION HAS THE LARGEST, YOUNGEST AND MOST TECH SAVVY POPULATION IN THE WORLD? IF YOU GUESSED ASIA, YOU WOULD BE RIGHT.

“This is a great achievement by the BGL Team to be recognised as Australia’s Most...

I’ve been living in Singapore for the past three years and have worked in the region for two decades. The environment there is...

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Events

6 XU Biweekly | No. 20

Saturday 11 December 2021

XU MAGAZINE IS CPD CERTIFIED

FIVE REASONS TO ATTEND XEROCON NEW ORLEANS

E HAVE BEEN W O R K I N G CLOSELY WITH THE CPD CERTIFICATION SERVICE TO HAVE OUR ARTICLES CPD CERTIFIED.

By Tony Ward

E COULDN’T BE MORE EXCITED TO BRING XEROCON BACK TO THE US AND CANADA AND CONNECT IN PERSON ONCE AGAIN WITH THE COMMUNITY WE LOVE SO MUCH. WE’RE WORKING HARD BEHIND THE SCENES TO ENSURE THE EVENT WILL BE ONE TO REMEMBER, STRIKING A BALANCE BETWEEN EDUCATION, COMMUNITY, AND FESTIVITY. But don’t just take my word for it – read on to find out more about how you can connect, learn, get inspired and recharge at Xerocon New Orleans 2022.

Stellar speakers Xerocon is known for its stellar lineup of keynote speakers, and New Orleans will be no exception. We’re still working on the full lineup, but in the meantime, we’re excited to announce our MC and our first keynote speaker.

Alex Sheen – MC

Find out more

By Joseph Lyons

From 15 February to 3

March, the team and I will be travelling to 17 major cities and regional centres across Australia, bringing accountants and bookkeepers from around the country together. This new digital first environment we’re operating in brings countless chances for innovation and connection. However, following a challenging two years, the hard part can be knowing where opportunities exist and how to embrace them to the...

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Made an impact on your community? Final call for UK Xero Award entries

As one of the world’s foremost experts on accountability and commitment, Alex Sheen is a fivetime TEDxTalk speaker, author, podcast host, internationally-recognized humanitarian and founder of...

Xero Roadshow 2022: Uncovering where opportunity lies AFE TO SAY, IT HAS BEEN A TUMULTUOUS TWO YEARS. THROUGHOUT ALL OF THE UPS AND DOWNS, ONE OF THE THINGS WE’VE MISSED MOST IS COMING TOGETHER AND CELEBRATING OUR PARTNER COMMUNITY. WHICH IS WHY I’M EXCITED TO ANNOUNCE THAT WE’RE TAKING XERO ROADSHOW BACK ON THE ROAD, LIVE AND IN PERSON FOR 2022.

ISSUE 29 OUT NOW!

As you read through our sister publication, XU Magazine, any article that shows the CPD Certified logo has been approved to count towards your CPD points.

By Ferdy Nandes

AST FRIDAY, I HAD THE PRIVILEGE TO HOST AN ONLINE EVENT TO CELEBRATE THE EXCELLENCE AND ACHIEVEMENTS OF OUR ACCOUNTING AND BOOKKEEPING PARTNERS, AND CROWN THE WINNERS OF XERO AWARDS ASIA 2021. IF YOU MISSED THE EVENT, YOU CAN SEE HOW IT UNFOLDED IN OUR HIGHLIGHTS REEL. We received a high calibre of contenders at this year’s Awards, and we are incredibly proud of the great work that our partners have done for the small businesses in Asia. Thank you for being a pillar of support to them.

Congratulations to our winners For each of the two award categories – Accounting Partner of the Year and Emerging Partner of the Year, one winner was selected in each of the following four regions: • Singapore • Hong Kong • Malaysia • Asia (excluding Singapore, Hong Kong and Malaysia) Now, let me introduce to you our Xero Awards Asia 2021 winners:

Accounting Partner of the Year – Singapore Sleek

Emerging Accounting Partner of the Year – Singapore FidCorp Services Pte Ltd

By Ashleigh Gibson

T THE XERO AWARDS UK 2022, WE’RE SHINING A LIGHT ON OUR XERO PARTNERS WHO HAVE GONE ABOVE AND BEYOND – AND NOT JUST FOR THEIR CLIENTS, BUT ALSO FOR GIVING BACK TO THEIR COMMUNITY. For the second year running, we have the Community Impact Award, celebrating a UK-based accountant or bookkeeper for their impact on the community. This award will give you the warm and fuzzies, and it aligns with one of our core Xero values – human. If this sounds like you, get your entry in before Friday, 10 December.

Introducing Together in Tech To judge our Community Impact Award this year, we are proud to introduce Petra Higgins and Yota Trom from Together in Tech. Together in Tech is a London-based not-forprofit organisation, founded on the desire to create a community that resembles the world we want to live in – diverse, hopeful, empathetic and kind.

Find out more

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XU Biweekly | No. 20

Invoices & Jobs

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Saturday 11 December 2021

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TUTORIALS CASE STUDIES INTERVIEWS NEW APPS NEW RELEASES

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Features

8 XU Biweekly | No. 20

Saturday 11 December 2021

INVENTORY MANAGEMENT MADE EASY FOR ORAL SURGERY CLINIC H By Robert Tighe

OW DO YOU TRACK AND MANAGE SUPPLIES AND EQUIPMENT EFFICIENTLY AND ACCURATELY IN A FAST-PACED CLINICAL ENVIRONMENT? TIDY KNOWS.

When Tauranga Oral & Maxillofacial Surgery (TOMS) went looking for inventory management software for their clinic, they didn’t expect to find the perfect solution on their doorstep. “We were amazed to find a company in Tauranga that was able to provide us with everything we needed and more,” says Dr John Bridgman, who founded TOMS in 2004 with Dr David Chrisp. That company was Tidy International. Tidy provides cloud software solutions to companies all over the world from its headquarters in Tauranga to manage inventory, streamline processes and improve efficiency.

Stickers and spreadsheets Since 2004, TOMS has grown to become a three-surgeon clinic supported by three reception staff, twelve registered nurses, and

one practice manager/accountant. TOMS provides specialist oral surgical services that include removing impacted wisdom teeth and dental implant surgery. Dental implants are small and difficult to keep track of with many different variations, sizes, and materials. Before working with Tidy, one of the nurses used drawers, stickers, folders, and several different Excel spreadsheets to monitor implant inventory. Updating the spreadsheets was a manual task that involved eyeballing the number of implants in each drawer to work out how many implants the surgeons were using, what stock was low, and what needed to be ordered. “We split our implant stock between two different surgeries in the same building,” says Bridgman. “In the past, when one surgery ran out, we could get the implant we needed from the other surgery, but it made it much harder to work out what our actual stock level was. Also, with the old system, we had a few hiccups where we found implants had expired because they had become non-sterile, or we ran out of stock of

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Read the full CPD certified article

KPIs don’t begin and end at turnover, return and profit. They tell a clear story of your business.

OST ACCOUNTANTS LOVE NUMBERS AND MAPPING DATA. YOU ADVISE CLIENTS ON A FINANCIAL, TAX AND ORGANISATIONAL LEVEL. BUT DO YOU LOOK AT THE NUMBERS AND DATA WITHIN YOUR PRACTICE? Wolters Kluwer Tax & Accounting UK has created the ultimate KPI list for the modern accounting practice. To get the full picture you will need to consider tracking the number of readers of your newsletters, the speed at which a set of annual accounts are prepared, or the average costs per employee, to name a few. Some KPIs are important for every company and organisation. There are industry or sector-specific KPIs that might be crucial for one company, but no use at all to another. This list strikes a balance between these foundation KPIs and accountancy-specific KPIs.

Financial KPIs

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a particular implant we needed for a procedure and had to use something else instead. So, I figured it was time to turn to technology to help us out.” TOMS trialled other apps and systems to keep track of their implants before turning

Financial KPIs say something about the financial success of a company. Net profit is not the only indicator here. You can also track the speed with which invoices are paid, and profit per client or department.

1. Percentage of clients with recurring revenues vs. transactional sales This KPI compares two business models. A transactional business model assumes the number of hours spent, multiplied by rate. A recurring business model is based on a subscription form. 2. Client lifetime value The client lifetime value (CLV) combines the expected duration of the relationship with the expected financial value. In practice, calculating the CLV can be difficult. It is often assumed that all clients are equal in terms of cost, but this may not necessarily be true. To paint a more accurate picture, filtering by segments is an option. 3. Client profitability score Again, not every client is the same. The formula here is the difference between the income and the incurred costs, related to a specific client in a specific period.

Read Wolters Kluwers' full CPD Certified Article

FinTech News

10 XU Biweekly | No. 20

COUPONS

Saturday 11 December 2021

Wise card launches in Canada – Affiliate Partner Update

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ERE’S A ROUNDUP OF THE HELPFUL NEW FEATURES AND IMPROVEMENTS AIRWALLEX HAS ADDED IN NOVEMBER TO HELP YOU GET THE MOST OUT OF YOUR ACCOUNT.

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By Shani Ishigaki

Android app now for cardholders, too. Previously, Android app users weren't able to view or make changes to their cards on the go, as the app didn’t yet support cards. Now, you can view and manage employee cards, including card details and transactions, via the Android app. Company cards on the way. So get out and about.

Stay on top of your transactions. If you’re not a fan of nasty surprises, we’ll notify you every time your employee card is charged. Just tap “Allow push notifications” next time you launch the Airwallex iOS Mobile App.

Collect faster, cheaper payments from Japanese customers. We’ve made it effortless for you to capitalise on the Japanese market with the launch of our JPY global business account. No limits, no conversion fees. Start collecting yen into your futsu yokin like a local...

HE WISE CARD HAS FINALLY LANDED IN CANADA! IF YOU AND YOUR AUDIENCE SHOP ONLINE, TRAVEL, OR DO BUSINESS ABROAD, THIS LITTLE GREEN CARD WILL SAVE YOU MONEY. Our card is part of the Wise account — a multi-currency account that lets you hold and convert over 50 currencies, all in one place. If you have the local currency in your Wise account, the card will draw from that balance. If you don’t, it will auto-convert the currency that's cheapest.

HE NIGHTS ARE DRAWING IN, THE TEMPERATURE’S DROPPING AND WE’RE ROLLING EVER CLOSER TO THAT TIME OF THE YEAR... YOU KNOW, THE ONE WITH THE BELLS, BAUBLES AND BAD TUNES. BUT HERE AT REVOLUT, WE’RE NOT SLOWING DOWN. WE’VE BEEN HARD AT WORK MAKING YOUR APP THE BEST IT CAN BE, SO GET STUCK IN AND EXPLORE.

Check transfer fees easily upfront Friends, family and loved ones around the world? We’ve made our foreign exchange fees more transparent than ever, so that you know exactly how much you’re spending when you send cash. Get full visibility of your transfer fees up front when you’re sending money globally. It’s that simple.

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GoCardless wins Best Small Customer Service Team Award

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T'S BEEN A YEAR OF HUGE GROWTH AT GOCARDLESS, FIND OUT WHAT WE'VE BEEN UP TO.

The ECCCSAs are the longest-running awards in the customer contact industry, recognising exceptional service to customers across 26 European countries. Our team previously won bronze in the Best Small Customer Service Team category in both 2018 and 2019, making winning gold feel...

Some say perfection is impossible. Those people clearly haven’t seen this card. Okay, we know that’s a touch dramatic, and we don’t want to blow our own trumpets or anything, but c’mon, just look at it. It’s like carrying a piece of luxury in your pocket. Actually, it is carrying luxury in your pocket...

A lot has changed for us at GoCardless in 2021; we’ve taken our first steps into the world of open banking to advance our product offering, embraced changes in our working culture by implementing a permanent Adaptive Working model, and we’ve also introduced new Operating Principles that better reflect the ways we work together internally. However, on top of all of this, one of the biggest changes we’ve experienced in the past year is the numerous fresh faces we’ve had join us here at GoCardless. This has been a massive year of growth for GoCardless. After receiving our Series F in December 2020, we took it upon ourselves to triple the company over the next 18 months. Fast forward to the present day and this month we’re celebrating our 500th...

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OCARDLESS’ CUSTOMER SUPPORT TEAM WON BIG AT THIS YEAR’S EUROPEAN CONTACT CENTRE & CUSTOMER SERVICE AWARDS (ECCCSAS), BEING CROWNED BEST SMALL CUSTOMER SERVICE TEAM 2021. The Customer Support Team were up against some impressive competition, including teams from Charlotte Tilbury, Pizza Hut and HSBC, and we’re both delighted and very proud of the team’s achievement!

What are the ECCCSAs?

HE FLAWLESS FEEL AND SLEEK STYLE OF OUR CLASSIC METAL CARD IS HARD TO BEAT. AFTER ALL, WHAT’S BETTER THAN A METAL CARD? THERE’S ONLY ONE ANSWER: A 24K GOLD-PLATED METAL CARD, OF COURSE. So, that’s exactly what we’ve created. This brilliantly boujie addition to our card collection has a limited supply, so if you want to get your hands on one (who doesn’t?!), you’ll need to act fast.

A gold card that feels as good as it looks

December Edition: What's new from Revolut Business WISE ARE OPENING A NEW OFFICE IN AUSTIN

HE HOLIDAY SEASON IS HERE, AND WHAT BETTER WAY TO GET YOUR BUSINESS IN THE FESTIVE SPIRIT THAN WITH LOTS OF NEW FEATURES TO UNWRAP? From personalising company debit cards to doing business on your iPad, our December updates are some of our best this year. They may not be under a tree, but sure are worth celebrating. Explore them all below!

Get your business name on company cards Personalise your company’s physical debit cards with the business name on the front, and the employee’s name on the back. Be prepared for admiring glances…

Easily search your transactions You asked; we listened. Based on feedback collected from customer surveys, we’ve added a search bar to your transactions so you can easily find what you’re looking for without endless scrolling. Save time and frustration; just get the info you need.

Do business on your iPad Our updated iOS app now supports iPads – so whatever device you’re using, you’ve always got our smart tools at your fingertips. Give it a spin by heading to the App Store on your iPad and logging in like normal.

Quickly automate your admin with recurring invoices Find out more

I’M SO EXCITED TO ANNOUNCE WISE’S NEWEST OFFICE EXPANSION — AUSTIN, TEXAS.

North America is a rapidly growing market for us, as more consumers and small businesses in the U.S. and Canada are using our products than ever before. So it only makes sense to also grow our team there. Austin joins our two other office locations in the U.S. — New York, which hosts a mix of Product, Engineering, Legal, Compliance and Marketing teams; and our important operational hub

down in Tampa, Florida. Considering our continued growth in North America, and taking into account the future growth potential there, we’re thrilled to bring together Wisers from all different functions under one roof in Austin. We already have full-stack offices in Tallinn, Singapore and Budapest — and we’ve seen the positive impact spaces like these have on our ability to move fast and build better products for customers. So, why Austin? Having spent time there, it’s clear that the city is an...

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