FIGURE 2.11 CEILING INSTALLATION AT ATLANTA AIRPORT

Figure 2.11 Ceiling installation at Atlanta Airport (Wolk, 2016)

These were just a few examples to name. Such activities tend to keep the passengers engaged and make them feel light and relaxed and keeps them away from the holdrooms.

2.3.2.2 ENGAGEMENT FACILITIES (revenue generating) Certain airports develop the spaces in the sense that passenger flows are interrupted by periodic banks of shops, bars, cafes, flower stalls, and currency dealerships interrupting the passengers from spending time at the gate lounges. Every stage in the journey through the terminal is manipulated by commerce in one form or another. However, these facilities need the passenger to spend money upon to use it, there lies a factor of uncertainty if the passenger will engage him/herself in it. They try to give the passengers more and more incentives to go and check out their retail and activities. The major forethought behind it being generating non-aeronautical revenue. But boredom drives frustrated airline passengers into the shops and bars in proximity that predates upon their movements. Besides retailing, some airports are beginning to introduce various unusual facilities inside the airport terminals.

• MUSEUMS: At Gatwick, an attraction known as Skyview provides a museum on the theme of flight. Chhatrapati Sivaji provides a museum that traces the evolution of modern society, showing how authentic social life had been replaced by its representation. • POOL FACILITIES: At Hamad international airport you get an indoor swimming pool and hydrotherapy tub. New Chitose Airport offers indoor and outdoor hot springs that define the onsen experience.