P U B L I S H E D F O R T H E P E O P L E O F C R A N E S U P P LY
JUNE
S t ra t e g i c D e p loy me n t Placing the strategic plan into action
INSIDE PAG E 3 Meet the people making it happen
The Crane Report begins a series of profiles of outstanding employees
And the winner is...!
Who are the latest members of The President’s Club
For three days in January, Toronto hosted the Crane Supply Strategy Deployment session. This was the largest group of Crane Supply managers ever to gather in one place. Their goals? To break down the company’s strategic vision into a series of objectives for the next three years, and then create a detailed action plan on how to reach those goals. Sounds simple, right? Actually it wasn’t, but the results have proved well worthwhile. See story next page
C ra ne c e le b rates 1 5 0 years The Resolution of R.T Crane “I am resolved to conduct my business in the strictest honesty and fairness; to avoid all deception and trickery; to deal fairly with both customers and competitors; to be liberal and just towards employees and to put my whole mind upon the business.” —RICHARD TELLER CRANE JULY 4, 1855
PAG E S 4/5 Standardizing the inside sales desk
How a Kaizen event struck gold in Toronto
Few Companies survive long enough to celebrate a 50-year anniversary, much less 150 years. This year marks the 150th year since Richard Teller Crane, a 23-year old machinist with rather limited experience, started his business in Chicago. He cast lightning rod tips and couplings in a 14 x 24 foot woodshed he built himself, and he worked by the same code of ethics to which Crane subscribes to this day.
values and principles. We will take stock of today, and celebrate the 150th anniversary through shared experiences for employees at every Crane business.
In 2005, Crane celebrates our founding values and the many things we have in common as Crane employees. During this anniversary year we look toward building a common understanding and fuller appreciation of Crane’s
Crane Co. has changed much since 1855, but we remain true to our core values. Today we are a global company. R.T. Crane’s commitment will continue to guide us to success in the 21st century.
The Crane 150th anniversary website has more about Crane’s history, our values and our future as we move through 2005. Have a look at upcoming events, stories and merchandise at www.crane150.com.
The Crane Repor t gets a makeover You’ll have noticed that the magazine in your hand looks a whole lot different. We’ve freshened up the look of The Crane Report for 2005, with an eye to keeping it consistent with the Crane Supply image. We hope you enjoy the new crisp look.