Y.O.U., Inc.
Annual Report 2012
CHARTING OUR FUTURE Providing youth and families with opportunities to fulfill their potential and build a brighter future.
A MESSAGE TO OUR FRIENDS This year’s Annual Report theme – Charting our Future – reflects Y.O.U. Inc.’s enduring commitment to strengthening children, families, and communities. school and long-term residential services, and acute behavioral health services for boys and girls aged 7 to 17 years;
This year has been a transformative one, sure to be etched in organizational history, with the retirement of President and CEO Moe Boisvert after 41 years. Our dedicated Board of Directors worked tirelessly throughout the year to find the organization’s next leader. Special recognition is clearly due to members of the Y.O.U., Inc. Board of Directors, Executive Committee, Executive Search Committee, and Senior Management Team for their planning, expertise, and diligence in recruiting Elizabeth Folcarelli as our new President and CEO, and for introducing Beth to our staff and community. In June, we culminated the year with a joyous celebration of Moe’s service to Y.O.U., Inc. We wish him the very best as he embarks on new and exciting ventures. While we were busily charting Y.O.U., Inc.’s future, our professional team continued to transform the lives of more than 12,000 individuals and families touched by the agency. We now offer 44 discrete programs at 30 locations across Worcester County, and respond to community needs with a comprehensive system of care that includes acute, outpatient, residential, educational, vocational, family networks, and community-based services. This year our Annual Report features compelling testimony from Xavier, Danielle, Scott, Jennie, and Julio. Their success stories reflect the heart and soul of our mission and work, and inspire our commitment to strengthen our fine organization. Key accomplishments further reflect our resolve: ●
Cottage Hill Academy expanded to feature a comprehensive array of services to include a special education residential school for troubled adolescent girls, day
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We’ve enhanced our acute services at Cottage Hill Academy, the Wetzel Center, and the Village, facilitating 1,153 acute admissions, and increasing service access by 19% since last year;
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We successfully streamlined centralized intake processes by introducing 1-855-4YOUINC, and fully implemented an Electronic Health Record (EHR) to promote an integrated care approach across all Y.O.U., Inc. services. These systems have enhanced our treatment approach and created administrative efficiencies. While we continue to analyze specific cost reductions, we anticipate savings to exceed $250,000 per year;
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Our capital campaign – Building Brighter Futures for 40 Years – ended this year, generating more than $1 million in donative funding. These critical private gifts allowed the agency to implement the EHR, build the new Todd H. & Courtney C. Wetzel Clinical Center, and make a wide variety of capital improvements across the organization; The Mary Elizabeth McGrath Educational Center and the Kathleen Burns Preparatory School, our two special education schools, successfully merged on the McGrath campus, forming the Y.O.U., Inc. Educational Day Academy (YEDA), which offers a broad range of programming designed to bridge the transition from special education to employment;
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Our Worcester Juvenile Resource Center was again funded by the Office of Community Corrections to provide intensive educational and therapeutic services to male youth offenders, and was successfully moved to the Assembly of God campus;
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Our financial health improved significantly in FY’12 and is described at length in a later section of this Annual Report;
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Our Non-Governmental Organization (NGO), Y.O.U., Inc. of Kenya, continues to collaborate with the Child Welfare Society of Kenya (CWSK) to bring services to disadvantaged children. In May 2012, we proudly hosted a delegation of leaders from the Kenyan Parliament and government administration. As a result of this mission, Kenya has committed to a 200% increase in sustainable grants, and the CWSK will be able to find foster homes for thousands of orphaned and vulnerable children.
With clear vision and our core values in place, we’ve charted a successful future for our agency, and most importantly, the children and families we serve. As always, thank you, our friends and supporters. Respectfully,
Michael Keegan
Elizabeth Folcarelli
Chairperson
President & CEO
Reflecting on the Past ■
Building on a Strong Foundation ■
Trailblazing New Directions Our new President & CEO Beth has embraced the rich history and familial personality of Y.O.U., Inc., while charting our future for decades to come.
Xavier Ventura
Right in the middle of a family of six children
and other creative techniques to help children
ranging in age from 2 to 17, five-year-old
learn anger management and relaxation
Xavier could be excused for wanting a little
skills, and discover ways to slow down their
individual attention.
impulsive tendencies. Just as importantly, the clinicians conduct classroom observations,
Xavier is a bright and playful boy who can
and provide invaluable training to teachers
often be found following his parents around
and parents around managing difficult
the house, helping with chores like the
behaviors. The program has achieved
laundry or keeping his younger twin brothers
extraordinary results, including significant
busy. His mom Crystal describes Xavier as a
increases in developmental testing scores,
“people pleaser” who cheerfully follows the
reduced staff turnover, and a dramatic
rules in his busy household every day.
reduction in the numbers of children expelled from preschool and kindergarten
But when Xavier began acting out in his
classrooms we work with.
preschool class and his impulsive behaviors escalated, he was referred to Y.O.U., Inc.’s
In Xavier’s case, classroom consultation and
Early Childhood Mental Health program,
individual therapy were all that was needed
embedded at the Guild of St. Agnes Child
to get this bright and inquisitive boy back on
Care Center in Worcester. This highly-regarded
the right track. Xavier benefitted greatly from
program is designed to address disruptive and
the one-to-one attention offered by his therapist,
aggressive behaviors in children at the earliest
and learned to articulate his needs and feelings
stages, when intervention provides the most
more successfully to his teachers. Within just
enduring – and cost-effective – benefit.
a few months, Xavier’s teachers observed that not only had his behavior greatly improved,
The program’s experienced clinicians use a
but Xavier had become an excellent helper
variety of play therapy, storytelling, artwork,
for his teachers and classmates, and was easily following the structure of his school day.
Classroom consultation and individual therapy were all that was needed to get this bright and inquisitive boy back on the right track.
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Happily telling his signature “knock-knock” jokes to Mom and enjoying backyard playtime with Dad, Xavier was poised to start kindergarten in September on just the right foot.
“ Xavier is the only five year old I have met who can accurately and appropriately use feelings words like ‘disappointed’ and ‘lonely.’ He’s a feelings expert!” – Katharine Pace, MSW Early Childhood Clinician
Community-Based Services
The agency’s Community-Based Services staff brings its comprehensive range of programs directly into their clients’ homes, schools, and other community settings. We treat clients in environments where they’re most comfortable, and in the process have helped thousands of children and families to maintain their connections with parents, teachers, and supportive community resources that help to ensure their success. Responding to the unique needs of children and families, our Community-Based Services are offered across Central, North Central, and South Central Massachusetts. •
Adolescent Substance Abuse Services (IOP/OP/Coping) – IOP is an intensive 20-day outpatient program for adolescents who are diagnosed with a substance abuse disorder. OP is a 10-session, bi-weekly group for adolescents using/abusing substances, and is most typically used as a step-down from IOP, but can also be an entry level of care. Coping Skills/Relapse Prevention is a group for adolescents who have sustained a period of sobriety and need continued help to remain sober. Family intervention support is also provided.
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Adventure Challenge Experience (ACE) – the foundation of our adventure-based learning program is experiential education through games, group initiatives, group challenges, and low & high ropes activities. Our ACE Program focuses on team building, conflict resolution, communication enhancement, risk-taking and building trust.
Stats: ■
1,105 youth served
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92,638 hours of Children’s Behavioral Health Initiative services delivered.
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In collaboration with the Worcester Public Schools, Juvenile Court, Office of the District Attorney, Police Department, and the Department of Probation, Y.O.U., Inc. provides two full school-day sessions of the Bullying Remediation And Court Education (BRACE Project), reaching 15 students and their caregivers.
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Thanks to funding from the UnitedWay of Southbridge, Sturbridge and Charlton, Inc., we expanded our Family Nights events, providing fun and positive family time to over 400 participants.
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In-Home Therapy/Family Stabilization Services – the Family Stabilization Team provides in-home treatment and support to families who are experiencing multiple challenges within their family system, and in their community.
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Juvenile Firesetters Intervention Program – provides assessment and educational classes for the treatment of juveniles with a history of firesetting behavior.
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Positive Parent Coaching – Parent Coaches use an educational approach, assisting parents to aquire new skills and achieve a more consistent home structure. They join with parents through intensive home-based work, developing Parent Support Groups, and providing crisis management and consultation.
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Pregnant & Parenting Teen Program – provides a continuum of services from pregnancy prevention to parenting education, and nursing support for teens who do become pregnant.
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Therapeutic Day Treatment Services/YMD – the Youth Making a Difference after-school program offers therapeutic and educational groups covering topics such as coping skills, anger and stress management, peer relations, social and life-skills. Family intervention is also provided. Day Treatment Services also offers weekly anger management (PUNCH!) and girls only groups (ASCEND) funded through insurance.
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Therapeutic Mentoring – Mentors provide a model of tracking for at-risk youths that incorporates the positive elements of a meaningful counseling relationship with the documented beneficial function of tracking activities.
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Voices with Choices – this pregnancy prevention program assists teen girls and boys in setting and attaining goals for the future, and empowers them to make positive and responsible choices.
More than 100 family members and children enjoyed fun and constructive Family Day events organized by our Family Stabilization Services team, at the ACE Challenge Course on the Cottage Hill campus.
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Education, Employment and Training Services
With each and every one of our more than 500 students’ unique needs in mind, our Education and Employment component offers a broad range of educational services in several distinct settings. Our Chapter 766-approved, special education day school offers outstanding academic instruction coupled with on-site therapeutic services. Our Upward Bound and Youth Academy college access programs for promising but at-risk youth serve more than 150 high school students from Worcester each year. Our Dynamy Internship Year Program promotes independence and self-sufficiency, through an experiential learning approach, to students in the “gap year” between high school and their post-secondary path. •
Assessment Program – located at the Educational Day Academy, this 45-day program provides comprehensive special education, behavioral, clinical, and substance abuse evaluations for middle and high school students from local towns.
Stats: ■
577 students educated.
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Re-funded WJRC program moved to its new site at the First Assembly of God Church in Worcester.
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Kathleen Burns Preparatory School and the McGrath Educational Center were successfully consolidated into the new Y.O.U., Inc. Educational Day Academy.
Bruce Wells Scholars – a four-year mentoring and educational support program for at-risk Worcester high school students with potential to succeed in college.
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Dynamy Internship Year Program – an experiential learning program that provides GAP year services from high school to post-secondary education.
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More than 80% of youth in the EFE program accomplished both a GED and went on to a job or post-secondary education.
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Our Bruce Wells Scholars Program was successfully re-funded for an additional five years through a highly competitive grant process.
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Dynamy Internship Year students served more than 25,000 internship hours.
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The Bruce Wells Scholars and Youth Academy programs saw 100% college acceptance for all of their graduating seniors.
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Dynamy Youth Academy – a five-year mentoring and support program that assists at-risk high school students in Worcester to successfully transition to post-secondary education.
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Education for Employment (EFE)/GED – provides GED preparation, career exploration, job and post-secondary education placement, as well as follow up services in 6 different geographical locations throughout Worcester County.
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Worcester Juvenile Resource Center – offers intensive supervision, educational and treatment services, graduated sanctions, and aftercare reintegration into the community for adolescent males who are involved with the Worcester Juvenile Court and/or Department of Youth Services.
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Y.O.U., Inc. Educational Day Academy (YEDA) – a Chapter 766-approved special education day program, with a clinical component for middle and high school age students.
Students in our Education for Employment program accomplished more than 250 hours of community service, working to plant, cultivate, and harvest over 5,000 pounds of food for the Worcester County Food Bank. Y. O . U . ,
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Danielle Kent
Grandparents raising their grandchildren are
to receive outpatient therapy at the Wetzel
an all-too-common occurrence today. For
Center, even as the agency’s Family Support
Marilyn Kent, gaining custody of her infant
Networks team began to put the additional
granddaughter Danielle meant embarking
pieces of Danielle’s long-term care plan
on a long and challenging – yet ultimately
together.
successful – journey through the behavioral healthcare system.
The Family Support Networks program provides structured and centralized Intensive
Now fourteen and immersed in her Freshman
Care Coordination for children and families.
year of high school at the Devereux School
ICC staff facilitate care planning meetings,
in Rutland, Danielle is a bright and engaging
coordinate referrals for all clinical services a
teen with an artistic flair – far from the troubled
youth might need, assign Parent Partners to
adolescent who had endured countless
work with each family, and help to connect
personal losses, bullying and isolation in
the family to further supports in the community
school, and several hospitalizations by the
such as parent advocacy groups and peer
time she came into the care of Y.O.U., Inc.
mentoring. This cost-effective approach ensures that children with even the most
Danielle became a client of our renowned
serious mental health issues receive excellent
Joy and Robert Wetzel Children’s Center,
care, yet can remain in their homes and
where she quickly bonded with the staff and
school communities. In Danielle’s case, this
received clinical and medication management
unified approach helped her to rebuild trust,
services that helped to stabilize her behavior,
gain vital coping skills, and return to the
and prepare her for outpatient therapy. To
activities she had always enjoyed, but long
create the consistency of care that Marilyn
since given up.
had long been seeking, Danielle continued Were it not for a strong and devoted
Were it not for a strong and devoted grandmother standing beside her, and an outstanding team of professionals circled around her, Danielle’s story might have had a different ending.
grandmother standing beside her, and an outstanding team of professionals circled around her, Danielle’s story might have had a different ending. Instead, the story of this talented young singer, actress, horse lover and honor roll student is just beginning to be told.
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“ Danielle’s resiliency – despite everything she’s been through – is remarkable. She knew that she would find the right treatment, and she embraced the changes that she needed to make for herself.” – Melissa Dmochowski Intensive Care Coordinator Family Support Networks Julie Goven Family Partner Family Support Networks
“ Scott is a tremendous role model for current students in the Upward Bound program – he’s living proof that college success is definitely within their reach.” –
Adam Shaughnessy Assistant Program Director Upward Bound
Enter the Y.O.U., Inc. Southbridge Upward
Council President: check. Accomplished jazz
Bound program, and the possibilities for
musician: check. Part-time job: check.
Scott’s future expanded even further. With the
Successful college student: check.
program’s high academic standards and
Scott Dowling
High School Class Treasurer and Student
structured educational supports, Scott’s grades Big plans for the future: check.
and confidence soared. The Upward Bound Spring College Tour and Summer Program
Scott Dowling has compiled a nice list of
provided first-hand college experiences that
accomplishments at the tender age of 20, but
confirmed for Scott the importance of higher
he’s not done yet. Raised by single mother
education, and after being accepted to several
Robin Dowling in Worcester, and later
area colleges, he matriculated to Fitchburg
Southbridge, Scott was an admitted “behavioral
State University in the fall of 2010. Now a
nightmare” as a grammar school student at the
Junior, Scott spent this summer working as
Canterbury Street School. But his tenacious
an Upward Bound Counselor in the same
mother had other plans for him, and
summer program that fueled his desire to
her unwavering support led to several
attain a college education.
connections that helped Scott turn the situation around.
With his eye toward a career in Music Therapy and Special Education, Scott is the perfect
Scott was matched with a Big Brother
example of what a devoted mother, an
through a community partnership with the
exceptional program, and a bright and
College of the Holy Cross, and found the
determined student can accomplish when
steady and positive male influence that was
they put their minds – and their hearts – to it.
missing in his life. By the time he reached Southbridge High School, Scott’s behavior was greatly improved, and his grades were on the upswing.
Now a Junior, Scott spent this summer working as an Upward Bound Counselor in that same summer program that fueled his desire to attain a college education.
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Behavioral Health
With three bustling Family Centers and a full range of school, home, and communitybased programs, the Outpatient Services component reaches a wide audience of clients from diverse backgrounds including pre-schoolers, children, adolescents, parents and grandparents. Our highly skilled and compassionate staff is committed to providing the best mental health care possible to our clients, and satisfaction surveys consistently demonstrate the outstanding results they achieve. Y.O.U., Inc. is equally dedicated to the task of training the next generation of health care providers, offering our Family Therapy Institute and Intern Training programs to graduate students from a wide range of colleges and universities in the New England area. •
Stats: ■
7,908 youth and family members served.
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On our annual Youth & Parent Satisfaction Survey, 97% of respondents reported that they were satisfied with the services they received and would refer friends and families to us.
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96% of youth and parents who responded to our survey also reported that the issues that brought them in for therapy had improved or were resolved.
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Due to enormous growth, the Gardner Family Center expanded its in-home services into the Eaton Cottage located at our Cottage Hill Academy program.
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Family Centers – located in Worcester, Gardner and Southbridge, each Center is licensed to provide individual, family and group psychotherapy for children, adolescents and entire families. The professional staff also provide testing and diagnostic services, group therapy, medication management, consultation and training. In addition, our Parent Resource Specialists coordinate family fun nights, free educational talks for parents, parent support groups, an advisory council, and a Resource Center to help families access necessary support and prevention services.
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Assessment Center – within the Family Centers, we provide a single point of access for psychological, neuropsychological, risk management, ADHD, substance abuse, parental fitness, and trauma evaluations.
•
Latino Outreach Services – all of the same services offered within our Family Centers are provided to families in Spanish and in English, including therapy, parent support groups, medication management, and consultation.
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School-Based Services – our clinical staff offers individual and group therapy to students within the school setting, and consultation and training to school staff.
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Child Care Consultation – we provide clinical and consultation services to preschool children, parents, and staff of child care facilities throughout Worcester County.
The Behavioral Health staff collaborated with programs across the agency to place and support 66 graduate-level interns from 20 prestigious schools across the area, bringing new perspectives – and future employees – to the agency.
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Community System Networks
Y.O.U., Inc. maintains a dynamic partnership with the Massachusetts Department of Children and Families. We serve as the “Lead Agency” for their Worcester West office, managing an expansive, integrated system of purchasing services that connect children and families being served by the Massachusetts child welfare system with vital mental health care. •
Stats: ■
1,515 youth and family members served.
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15,434 hours of CSA services delivered.
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Y.O.U., Inc. became the host to Worcester Community Connections Coalition (WCCC). From October to March 31st, WCCC served 544 families through its Family Resource Center in Worcester.
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Family Support Network provided wraparound services for 237 families throughout the Southbridge and Blackstone Valley areas.
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Family Networks staff provided 166 family team meetings in collaboration with Department of Children and Families staff to implement needed services for families. Family Networks provided services to 340 families.
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Y.O.U., Inc. staff provided employment and/or vocational activities for 153 DYS youth over the past year.
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Family Support Network – as part of the Children’s Behavioral Health Initiative (CBHI), which provides structure and definition to the delivery of mental health services for children, Y.O.U., Inc. serves as a Community Service Agency (CSA) for the South Central/Blackstone Valley area. As part of this initiative, Y.O.U. Inc. offers comprehensive Intensive Care Coordination for families, which involves facilitating care planning meetings for each family, and coordinating referrals for community supports that augment their treatment. In addition, the agency’s Family Partners provide support and training for families whose children suffer with serious emotional disturbance.
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DYS Community Services Program – Y.O.U., Inc. contracted with the Department of Youth Services (DYS) to develop regional community service teams designed to effectively combine DYS regional casework staff and other providers, forming a team that delivers high quality, culturally responsive services and supports. These teams build on strengths and compensate for vulnerabilities of the youth and families served by DYS in a manner that produces positive results for youth, families, and communities.
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Worcester Community Connections Coalition (WCCC) – Y.O.U., Inc. hosts this parent-driven coalition, governed by a steering committee comprised of parents and local service providers. The mission of WCCC is to support Worcester families by coordinating resources already in the community, supporting residents to successfully plan for local resources, ensuring that services meet the needs of families, and empowering parents to become more confident, competent, and nurturing.
For youth served by our DYS Community Services program, this year had them sharing in dozens of meaningful service projects, and more than 90 educational and recreational activities.
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Jennie Aldrich
Would you strap on a safety harness and
coping techniques to manage her anxiety, and
helmet, climb a ladder 26 feet into the sky,
developed daily living skills which would
step out onto a utility pole suspended
prepare her to return to the community and
between two towering trees, walk 30 feet
live independently despite her disability.
across, and then rappel 26 feet back down to
Already a good student, Jennie maintained
the ground as part of a therapeutic Adventure
excellent grades at Cottage Hill, and graduat-
Challenge Experience?
ed with a diploma from Oakmont Regional High School.
What if you were a teenager with mild cerebral palsy, significant anxiety issues
The now 22-year-old Jennie took a year off
and obsessive-compulsive behaviors?
after her graduation and discharge from Cottage Hill, to be sure that she was ready
If your name was Jennie Aldrich and you had
for college and the next steps in her life.
already won three gold medals in the Special
She enrolled at Mt. Wachusett Community
Olympics – for downhill skiing, mind you –
College one year later, and today is just
you definitely would.
12 credits shy of her Associate’s Degree. Once that’s complete, she plans to enroll at
Jennie came to Y.O.U., Inc.’s Cottage Hill
Fitchburg State University, and hopes to
Academy at the age of 17 via the program’s
major in Early Childhood Education. Jennie
Community-Based Acute Treatment (CBAT)
lives in her own apartment in Leominster, and
unit, and in turn became a long-term residential
although she does need help with a few tasks,
client and student in the CHA Day School.
she recently began paying her own bills and
While at Cottage Hill, Jennie received
is about to start a volunteer position at a
individual and family therapy, learned to
Fitchburg area nursing home.
control her compulsive tendencies, practiced Jennie Aldrich is many things….a sweet and funny young woman, hardworking college
Jennie Aldrich is many things…a sweet and funny young woman, hardworking college student, future teacher, loving daughter, scrapbooking whiz, and beyond-die-hard “Twilight” fan.
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student, future teacher, loving daughter, scrapbooking whiz, and beyond-die-hard “Twilight” fan. Not to mention one seriously brave climber.
“ Jennie is a courageous and talented young lady. Her determination is stronger than most and we are honored to have been part of her recovery.” – Dr. Gloria-Lee Brooks Clinical Director Cottage Hill Academy
“ We are proud of Julio’s accomplishments over the past three years. We are truly honored and amazed to have helped this family to reunite.” –
Anne Catalano, MA Case Manager Lenore Rust, MSW, LICSW Director Intensive Foster Care
time, Julio’s father was working tirelessly to
deal of loss in his young life, yet his quiet
demonstrate his ability to provide a safe and
resilience and wry sense of humor are
loving home environment for his son, and in
obvious from the moment you meet him.
April of this year father and son were proudly
Julio Coffre-Carr
Eleven year-old Julio has experienced a great
reunited. Julio was removed from his mother’s home at a very young age and had experienced
Today, animal-lover Julio reports that Science
multiple placements by the time he entered
is his best subject in school, and says he
the Y.O.U., Inc. Intensive Foster Care
hopes to someday become a veterinarian.
program. Designed for children with complex
He’d love to have a dog, but has settled for
mental health and behavioral management
now on a fish. On any given day he and his
needs, Intensive Foster Care is a wraparound
Dad might be found participating in an
service model in the truest sense of the word.
impromptu cooking lesson (pork fried rice
With a case manager guiding all services –
was a recent accomplishment), or taking off
which range from child psychiatry to in-home
for an afternoon of fishing.
therapy and community mentoring – Intensive Foster Care offers a cohesive approach to
Julio is a young man of few words. So when
managing multiple services, and ensures that
asked to explain what Y.O.U., Inc. and the
care providers are always on the same page
Intensive Foster Care program had done for
when it comes to treatment plans and goals.
him, Julio’s answer was short and sweet… but unmistakably poignant:
Julio was placed in the care of Y.O.U., Inc. foster parent Melis Robles in 2010, and soon
“They helped me get back home.”
found the stability and consistency that would help him to not only heal from past trauma, but gain the coping skills and self-esteem he would need to move forward and succeed in school and in his community. At the same
Animal-lover Julio reports that Science is his best subject in school, and says he hopes to someday become a veterinarian. He’d love to have a dog, but has settled for now on a fish.
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Out of Home Care
Each day, more than 150 children and adolescents are cared for in a Y.O.U., Inc. residential program. Providing a safe and nurturing place for these children to live until they can be reunited with their own families, or placed in a permanent foster care setting, is truly fundamental to the mission of our agency. From short and long-term placement for children of all ages in transition, to more intensive hospital-level therapeutic care, our residential programs are second to none. •
George Bernardin Oxford House – a behavioral treatment residence for male adolescents.
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Carol A. Schmidt Village – a co-ed behavioral treatment residence and community-based acute treatment center for children and adolescents ages 10-17.
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Joy and Robert Wetzel Children's Center – a co-ed diagnostic assessment center and hospital diversion program for children and adolescents ages 7-18.
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William O. Gardiner III Teen Parent Apartments – a teen parent program providing transitional housing for homeless teenage mothers with infants.
Stats: ■
1,627 youth treated this year.
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24,773 bed days at Wetzel, Village and CHA.
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Statewide data validates that our Wetzel Center consistently performs in the 85th percentile for outcomes in comparison with similar programs.
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This past year we centralized all acute care referrals and the number of intakes increased from 965 to 1,153 or 19%.
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16 of 17 or 94% of Oxford House families participated in family therapy, multi-family ACE groups, parenting/support groups, skill-building family oriented activities, and program events.
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At the Latency STARR Program, 100% of 24 youth attended their school of origin; at the Adolescent STARR Program, 96%, or 49 of 51 of the youth attended their school of origin.
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Grafton House – a community-immersed group home for adolescent girls.
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Burncoat Street Teen Parent Apartments – a teen parent program providing transitional housing for homeless teenage mothers with infants.
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Bridge STARR – a Stabilization, Assessment, and Rapid Reintegration (STARR) program for children ages 0-12 years.
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Cottage Hill Academy – a residential school and behavioral treatment residence for at-risk adolescent girls ages 12-18, and a community-based acute treatment center for male and female children ages 7 to 17.
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Sybil H. Flagg Children's Center – a Stabilization, Assessment, and Rapid Reintegration (STARR) program for male adolescents.
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Intensive Foster Care – Intensive Foster Care services are designed for youth who are not able to be cared for by their parents/caregivers for a variety of reasons. Children placed in Intensive Foster Care are individually matched with foster parents who are trained to care for the specialized needs of the child.
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Alternative to Lockup Program – assists local police departments in assessing and placing adolescent detainees until the next business day of the juvenile court.
At the Village, their Youth Empowerment Group brought a vibrant youth voice to program development. Village youth organized community service projects, advocated for change within the program, and were encouraged to be active participants in the decision-making process. Y. O . U . ,
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Financials Youth Opportunities Upheld, Inc. Financials: FY 7/1/11 - 6/30/12 Unaudited
ASSETS Cash Prepaid Expenses Accounts and Other Receivables, net Intercompany Receivables Beneficial Interest in Trust Other Assets Property, Plant and Equipment Furniture and Equipment Building Improvements Sub-Total Less Accumulated Depreciation Net Property, Plant and Equipment Total Assets LIABILITIES Note Payable and Hedging Instrument Accounts and Subcontracts Payable Deferred Revenue Accrued Liabilities Total Liabilities
Operating support and revenue Operating expenses Changes in net assets from operations Non-operating revenue (expense) Unrealized loss on hedging instrument Net investment return Unrealized Gain on Hedging Instrument Changes in net assets Net assets, beginning of year Net assets, end of year
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Operating Revenue – $33,209,315 4.5% 2.0% 3.8% 6.5%
1,240,471 1,441,180 2,681,651 ( 2,498,785) 182,866 $15,761,203
4.4%
28.6%
50.2%
$9,058,549 551,038 232,300 2,605,779
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Department of Children and Families
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Managed Care
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City & Federal Funding
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Grants & Private Fundraising
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United Way
Other Income Local Education Departments
$12,447,666
NET ASSETS Unrestricted Fund Temporarily Restricted Permanently Restricted Total Net Assets Total Liabilities and Net Assets
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$1,628,725 503,807 3,421,560 9,207,820 746,016 70,409
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$3,156,436 146,101 11,000 3,313,537 $15,761,203
Operating Expenses – $32,930,837
7.3%
$33,209,315 40.9%
32,930,837 278,478
1.9% 11.0%
216,466 (18,462) (216,466) 260,016 3,053,521 $3,313,537
10.0%
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Family Support Network
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Residential Services
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Outpatient Services
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Administration & Fundraising
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Other
Community-based Services
Education & Employment Services
10.7% 18.2%
OUR MISSION To provide youth and families with opportunities to fulfill their potential and build a brighter future.
The Training department coordinated 873 hours of clinical trainings and workshops for more than 424 participants.
OUR DONORS Y.O.U., Inc. greatly appreciates the generosity of its friends – the individuals, families, businesses and corporations, and foundations that support the agency’s services for children and families. Listed below are those who donated $50 or more between July 1, 2011 and June 30, 2012. Included as well are donor-designated gifts such as those to our Capital Campaign, SkiFest, Cottage Hill Academy, Dynamy, and other restricted appeals.
Y.O.U., Inc. Guardian Angels ($25,000+)
Y.O.U., Inc. Angels ($10,000-$24,999)
Stoddard Charitable Trust Ruth H. & Warren A. Ellsworth Foundation The George F. and Sybil H. Fuller Foundation Fletcher Foundation Amelia Peabody Charitable Fund The Albert W. Rice Foundation Fallon/OrNda Community Health Fund of GWCF The George W. Wells Foundation Fred Harris Daniels Foundation United Way of Central Massachusetts
Hoche-Scofield Foundation Amelia Peabody Foundation April Aulick Benefit Development Group, Inc. Community Foundation of North Central Massachusetts Warner & Mary Fletcher George I. Alden Trust Greater Worcester Community Foundation Harvard Pilgrim Health Care
Chairman's Circle ($5,000-$9,999)
The Wetzel Center staff raised nearly $40,000 to furnish its kids with a state-of-the art playground. After four years of golf tourneys, bike runs, yard sales, and other activities, nearly 50 Y.O.U., Inc. staff joined to build the structure in June.
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Maurice & Pamela Boisvert Cahn Funds for Social Change Holland & Knight for Century Electronics Masterman's Mesa International, Inc. Metso Automation Mildred H. McEvoy Foundation Peoples United Community Foundation Reliant Medical Group Foundation Robert & Susan Sigel John & Lynn Sullivan Taft Charitable Fund The Albert J. Gifford Charitable Trust Unibank United Bank Foundation University of Massachusetts Medical Center United Way of North Central Massachusetts
President's Club ($1,000-$4,999) Bard, Rao & Athanas George & Barbara Bernardin Brittany Boisvert & Paul Sturrock Elissa Boisvert & Randall Barko Scott Boulay Capital Lease Group Bob & Patty Carnegie Central One Federal Credit Union CGI Interactive Communications, Inc. Coghlin Electrical Contractors Columbia Tech Commerce Bank Commonwealth Electrical Technologies William Cosgrove D.A. Favre Builders, Inc. Michael & Maureen Donoghue Stephen & Janet Erickson Barbara Fargo First Congregational Church of Gardner Edith & Conrad Fisher Justin Fletcher Matthew & Julie Fletcher Fletcher Tilton PC FoodSourcePlus National, Inc. Garlock Printing and Converting Corp. Stephen & Janet Gillies Julia Hubbell IPG Photonics
Thomas Jenkins David Johnson & W. Kathy Martin Michael & Joyce Keegan Knight-Dik Insurance Agency, Inc. Paul Krasowsky Stephen & Valerie Loring MA School of Professional Psychology William Mahoney Tom & Nadine Manning Michael Martin Thomas & Tracy Medlin Larry Morrison Martin Nathan Nypro, Inc. Payson Park Church Belmont Laura & Nathan Peterson Polly and Dick Traina Fund for Y.O.U., Inc. of Greater Worcester Community Foundation
Saint-Gobain Corporation Seaman Paper Company of Massachusetts, Inc. Southbridge Savings Bank Sumner Lee Sharfman Fund TD Banknorth Insurance Agency, Inc. TD Bank Massachusetts The Hart Foundation TriStar Plastics Corp. Donna M. Truex U.S. Trust (Bank of America Private Wealth Mangement) United Parish of Lunenburg W.B. Mason Co. Webster Five Foundation Todd H. Wetzel Mr. & Mrs. Wallace F. Whitney, Jr. Wyman-Gordon Foundation
When they weren’t running the Thrift Shop at a local Church, the girls of Grafton House could be found helping out at Dog Orphans Inc. – a no-kill shelter in Douglas.
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Champions of Youth ($500 - $999) Paula Aiello Paul & Janice Amato Anne Womer Fund of the Cornell University Foundation James Barker Bemis Associates Beth Boisvert & Orin Buetens Bollus Lynch James & Paula Buonomo Burton Saw And Supply, Inc. Paul & Martha Carey Joseph Cozzolino Paul Croteau Keith Desroches Robert Dik Dixon Salo Architects, Inc. Douglas & Ann Dunn Kandi Elie Fallon Community Health Plan Donroy & Cordelia Ferdinand The Honorable Kim Ferguson First Baptist Church of Worcester First Congregational Church of Boylston First Congregational Church of Shrewsbury David & Rosalie Grenon Hanover Insurance Employees (Truist) Highland Street Foundation Huhtala Oil & Propane
Advocates of Youth ($250 - $499) Industrial Cleaning Products, Inc. Paul & Carol Kelleher David & Anmarie Kelleher Scott Lauder Liberty Mutual – Give with Liberty Christopher Lussier Gary & Diane MacConnell B. Dale Magee Kristin & Michael Mayotte Amy & Christopher McCarthy Tom & Beth McGregor Douglas & Diane Meystre Jonathan & Kristine Miller Morgan-Worcester Inc. Alan & Jane Moss Phillip & Barbara Newman Nu-England Cleaning Services Co., Inc. Wendy & Dennis O'Leary Chris & Kate Palermo PRC Builders LLC Sara J. Robertson Ralph Rondinone Jr. John Roy Sarah Sams JoAnn Smith Spencer Technologies, Inc. Charles Stevens Reverend & Mrs. Clyde D. Talley W.E. Aubuchon Company, Inc. Whalley Computer Associates, Inc.
A special thanks to all sponsors of our highly successful Gala for Kids 2011.
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AAA Southern New England Abbott Fund Matching Grant Plan AIG Matching Grants Program Albright Technologies, Inc. Charles Allen Roy C. Angel Auburn Fire Department Julia Baker Barnstorm Cycles Barre Savings Bank Dr. Ian C. Barrett Judy & Jay Bath Jack Bell Maureen & Michael Berry Patricia Berthiaume Joan Betters Nancy Joy Brown Katherine Buetens Butler-Dearden Paper Service Jim & Susan Collins Paula Connolly Charles Conroy Joseph W. & Karen A. Crotty Lynn & Timothy Cummins DNS The Business Printer Sharon Donahue Thomas Dube Dunstable Evangelical Congregational Church Electrical Maintenance Service, Inc. Samuel & Lorna Ellis Evangelical Church United Church of Christ David Falcucci First Congregational Church of Westminster Patricia Fletcher Jeffrey & Kristin Fox Garabedian Plumbing & Heating Sara Gladu Evan & Cindy Graber Employees of Greeberg, Rosenblatt, Kull, & Bistoli David Horton Janet Jones John Keenan
Michael Kelleher David Kirshenbaum & Barbara Horowitz Janine Kudron-Penny Leicester Police Alliance Sally Levinson Ashwyn Lookwhy Michelle Marcelonis Normand Marois Ralph & Denise Marois MassDevelopment Samantha P. McDonald & Ossian Cooney Melissa Mellor Memorial Congregational Church of Baldwinville Mercier Electric Company, Inc. Richard & Patricia Mercier Midstate Auto Group, Inc. Denise Mills Dennis Molinari Gerard & Patricia Morales New England Office Supply Michelle & Joseph Noel NStar Electric and Gas Corp (NStar Foundation) Pilgrim Landscaping Pojani Hurley Ritter LLP Quinsigamond Community College Tatyana Raklin Judi Rock S. Spencer Scott Fund, Inc. Sally Schenck Arkady & Ella Serebryannik Craig Stevens Thomas & Kathleen Sullivan Sullivan, Garrity, & Donnelly Insurance Agency Carol Sylvester United Church of Christ of Canton Unitil Elaine Waters-Daverio Ethan Weikleenget Bruce & Kate Wells James & Emlen Wheeler Conrad Wondolowski Worcester Envelope Company
GREENWOOD SOCIETY The Greenwood Society has been created to recognize those who have advised Y.O.U., Inc. that they have named the organization as the beneficiary of a bequest or other planned gift. The name “Greenwood,� Boisvert in English, honors our founding executive, Maurice (Moe) Boisvert. Members George & Barbara Bernardin Maurice & Pamela Boisvert Nancy Brown Stephen Cahn* Sarah Carey Robert Dik Stephen & Janet Erickson Edith & Conrad Fisher Gary Gaffin
Charles Genovesi Janet & Art* Jones Stephen & Valerie Loring Mary Lorusso-DiBara Amy & Christopher McCarthy Mary Elizabeth McGrath Douglas & Diane Meystre Jonathan & Kristine Miller Laurance Morrison Sally & Ben* Schenck Thomas & Kathleen Sullivan Polly & Dick* Traina Bruce & Kate Wells Todd H. Wetzel *Deceased
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Supporters of Youth ($50-$249) Ackerman Monument Co., Inc. Douglas Adams Ahearn Equipment, Inc. Antanavica Construction Co. Inc. Archie's On a Roll Linda Armstrong Automatic Data Processing Michele Bachini Susan Hunter Brown Bailey Ellen Banash Bancroft School Students Barnes Enterprises Richard Barrett Jeffrey & Diane Beane Ryan Belanger Bello Opticians Paul Belsito Karen Benson Barbara Berland Joseph & Kathleen Berry Patti Berube & Pete Mundell Janet Bessette William Bessolo
Norman Bitsoli Leslie & Susanne Blatt David & Trisha Boisvert John Boneparth Christine Bove Braley & Wellington Insurance Agency Paula & Donald Brierley Brito Cleaning Services Brodeur Electric Kathleen & David Buchanan J. Michael Burns & Mary Jo Hollender Michelle & Etel Capacchione Caravan Coffeee and Food Service Co. Keith Caribo Marianita Carrion Linda Cavaioli & John Medbury CBHI Milford Family Support Central Congregational Church of New Salem Chairtown Lumber Company The Honorable Dr. Harriette Chandler Pamela & Gerald Clark Lillian Clemmey David & Gail Coe
Moe Boisvert honors Vincent Pedone for his years of dedicated service in the legislature. In turn, Pedone honors Moe for his 41 years devoted to improving the lives of children and families.
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Michael Collins & Beverly Freeman Alan J. Columbus Community Church of North Orange & Tully Thomas & Anne Condon Congregational Church of Mattapoisett Donna & Timothy Connolly Shirley Conrad Conte Insurance Mark Corrigan James Cosgrove Robert & Sherri Cotter Robert & Marie Cousy Robert Cromwell James Cruickshank Cuccaro Associates, Inc. Douglas Curving Geoffrey & Mary Cushner Gilbert Davis Ernie & Jane Dellheim Sylvio & Helen Demers Daniel DeSantis Nicholas & Deborah DeSherbinin Vicker & Karen DiGravio Donna Dinsmore D’Iorio’s Hair Salon Adrianna Dipietro
James Direda Lee & Dick Dober Tad & Megan Doherty James & Carol Donnelly Tom & Kay Donoghue Robert Dore Karen Dorhamer-Fadden Stephanie Duva Karen Dwyer Kristin Edson-Shouse Edward M. Kennedy Community Health Center Empire Engineering, Inc. Malcolm Everett & Claudia Lefko Dan Falcucci Alexander Farley First Baptist Church of Natick – Woman's Union First Church Congregational of Marlborough First Church of Templeton First Congregational Church of Braintree First Congregational Church of Falmouth First Congregational Church of Hatfield First Congregational Church of Rockland First Congregational Church of Southampton First Congregational Church of Spencer First Congregational Church of Worcester First United Methodist Church of Melrose Tim & JoAnn Fitzgerald
Students from our graduating class of 2012.
Expanding our psychiatric and psychological services, from back to front, left to right: Paul Fulton, D.O., Connie Flieger, Ph.D., M. Bijoy Mathew, M.D., Evan Graber, Ph.D., Melissa Stepien, CNS, Gloria-Lee Brooks, Psy.D., Ludmilla Tonkonogy, M.D., Penelope Dillon, CNS, Nicole Duane, MS, PMHNP-BC
u o y k n a Th
for your generous support!
Building Brighter Futures for 40 Years Capital Campaign
Motorcycle Run: With great weather this year, the rally hosted more than 75 of our closest motorcycle enthusiasts.
With your thoughtful support, we were able to raise more than $1 million. These dollars were vital to improving and upgrading many of our sites, as well as for funding the implementation of our Electronic Health Record system.
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Kathleen Fleming Allen Fletcher FLEXcon Connie Flieger & Gene McMahon Jeannine Follett David & Ann Forsberg Don Francy Joyce Fuller G & L Plumbing Charles Genovesi Ross & Jean Gibson Terrence Gibson Crescent Giguere Charles Gilligan & Marilyn Keefe Alan & Larissa Glass Fred & Connie Glore Pat & Cam Godfrey Cheryl Goebel Timothy & Peggy Golden John & Elaine Gomez The Honorable Martha Grace Andrew Grant Nathan Grindle The Hadfield Family Hannen Appliance Service Lashawn Harriot Anne Nancy C. Harvey Harry Haskell Bruce Hopper David Hutchinson & Panutda Suwannanonda Manuel Cesar Iglesias Industrial Foundry Corp. Interior Resources of New England Gary & Pat Jeznach John Gannon & Barbara Saragovitz Jean Johnson John Clark Johnson Kate Johnson & Kevin Schaeffer Rachel Johnson Fred Kaelin Kapi's Pub Frank Kartheiser Nancy Keefe Dot Kelleher
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Eloise Kenney Stephanie Kessler Sallie Ketcham Stabler Michael & Margaret Kirby Janice Koczan Barbara Kohin Debra Kolt Debra Kott Anne & Josef Kottler Charlotte Krakoff Kraig Krikorian Shannon Laferriere Tithy Lafontant Ken Lajoie Sandra & Edward Landau Dale & Brenda Larocque Gerard Laurence Sister Marguerite Armand – Sisters of Saint Anne Constance Lauziere Virginia Lawrence LeBlanc & Sans, Attorneys Tony & Marjorie Lee Francyne & Stephen Lefemine Ottilie and Jeffrey Levine Megan Lo Van Tran Luc Ray & Cynthia Lumb
Anthony Lundi Mngolia William & Janice Lyttle Edward Macioci & Sandra Brown-Macioci Michael Magoon Andrew Mahoney Sharon Mahoney Jennifer Maillet Amanda Maki Alan & Marion Malkasian Malvern Instruments, Inc. Anup Mankar Deborah Mantha Mark Tourigny General Contracting David Massad Thomas & Connie Massey Guy & Patricia Mathieu Mauri's Deli Stephen McConaghy Tim & Denise McMahon Peter Metz & Phyllis Pollack Jamie Miller Abelson Mr. & Mrs. Jeffrey Mitchell Mr. & Mrs. Norman Mitchell Stacy Molinari Montague Congregational Church Joanne Morcruz Susan & Dean Morrel Moynihan's Pub
Cutting a ribbon at the dedication of the Todd H. & Courtney C. Wetzel Clinical Center. Left to right: Mark Wetzel, Eddie Kelley, Karen Kelley Barnes, Cathy Kelley, Todd Wetzel, and Moe Boisvert.
Donald Mundell Mr. & Mrs. Pete Murphy Nault Architects Inc. Herbert & Joann Nevyas Sen Thi Nguyen Niman Paper Supply North Leominster Congregational Church Steven & Lynda Norton Gerald Nugent Oakdale United Methodist Church Bonnie L. O'Brien Pamela O'Brien Priscilla Oehl Robert Olberg Sydney Olberg Old South Union Church of South Weymouth Betty Oldham Daniel Ostrow Leslie W. Owen Ronald Parker Amy Patterson Rosa & Raul Payva John Perkins Mr. & Mrs. David Persky Phillipston Ladies Benevolent Society Diane Pingeton Paul Plotczyk Steven Pollack & Ruth Crump Jason Poole Premier Park and Play Marge Purves JoEllen Quigley-Ferm Raborne Electric Corp. Ramsey Rehab Ramsey Rehab Fitness LLC Elizabeth & Todd Rice Julius & Marsha Richter Thomas Rizzo Barbara Robbins-Bell John Rocheford Ron Bouchard's Auto Stores Rosalina's Kitchen Royal Hospitality Services, Inc.
Benjamin Rudnick David Rynick & Melissa Blacker John Saari Robert Sakakeeny & Gale Nigrosh Katrin Sanford Vivian Santiago Howard Sard & Rowena Nelson Sasso Masonry Judith Schurman Carol Seager Sharfman's Jewlers Francis P. Shea Shire of Quintavia Richard & Susan Simitis Robert & Nancy Soifer Spencer Police Assocation Christina Stanley-Martinez Kathleen Starczewski Struck Catering Bruce & Charlene Thatcher The Network Insurance Agency Jocelyn Thomann The Most Reverend Edmond Tinsley Mark Tomizawa Larri Tonelli Parker Ludmilla & Joseph Tonkonogy Ann Toomey-Doane
Polly Traina United Church of Bernardston Union Congregational Church of East Bridgewater Union Congregational Church of South Grafton United Presbyterian Church of Whintinsville Dolly Vazquez Wachusett Landscaping & Construction Excavating Eleanor Wagner Charles Wampler Westhampton Congregational Church Wetzel Center Latency Unit Mr. & Mrs. Howard Whitehead Whitinsville Family Dentistry Worcester Dental Associates Worcester Fitness YMCA of Central MA Kimberly M. Yohannan Peter & Jane Zecher Susan S. Zink
From left to right, Janet Jones, Polly Traina and Moe Boisvert all welcome Beth Folcarelli as our incoming President & CEO at the Greenwood Society event in May.
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Gifts in Kind Applebee's Resturant Ashburnham Community Church Bob's Discount Furniture Charitable Foundation Belleville Designs Boston Bruins Boston Celtics Brew City Grill & Brew House Peter Caci Richard G. Carriere Robert Carnegie Charter Communications Cheesecake Factory Clear Channel Communications/WSRS Curry Printing DGS Retail DNS The Business Printer Ernie's Autowash First Congregational Church of Walpole First Parish of Bolton Golfer's Warehouse Bill Greenberg Dale Larocque Andrew Mahoney Amy & Christopher McCarthy Georgia McLean Luis Mendez Jonathan & Kristine Miller Monster Mini Golf New England Patriots Olympia Sports Christine Petrone Philip Pettinelli Pine Ridge Country Club Pub 99 Jess Rock Sherwin Williams Sports Propaganda TGI Fridays The Lord's Church Top Shop Salon Donna M. Truex Keith VanRiper Wachusett Mountain Ski Area Charlene & Micky Ward Samuel Welch Worcester Telegram & Gazette YMCA If your name has been inadvertently omitted or is incorrect, please call Amy McCarthy, Director of Marketing, Communications, and Development, at (508) 849-5600 ext. 286 or email to mccarthya@youinc.org. Please accept our apologies.
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Agency introduces Electronic Health Record system, and new Centralized Referral process A major component of the capital campaign was the implementation of the agency’s Electronic Health Record (EHR) system, as well as our new Centralized Referral team and process. Both were key priorities for the agency, as we looked for operational efficiencies that would enable us to save money in a challenging economic climate, while providing the absolute highest quality of care to our clients. All behavioral health organizations, in fact, are under Federal mandate to develop an EHR system by the year 2014, and we are pleased to be at the forefront in implementing this new technology. In this inaugural year, we’ve already seen some impressive results: • • • •
99.997% of all client records migrated to electronic form. Since August 1, 2011, more than 210,000 non-residential services were delivered. More than 23,000 bed days were delivered in our Acute Residential Facilities. More than 160,000 hours of billable services were delivered.
Senior Management:
Board of Directors:
President/CEO Elizabeth Folcarelli
Michael Keegan - Chairperson Thomas Jenkins - Vice Chairperson Thomas Doherty - Treasurer Tom McGregor - Assistant Treasurer Michael Donoghue - Secretary/Clerk Samantha McDonald - Assistant Secretary/Clerk
Chief Operations Officer Paul Kelleher Medical Director Dr. Ludmilla Tonkonogy Chief Financial Officer Paula Aiello
Board Members Roy Angel April Aulick Paul Belsito Robert Carnegie Brian Chandley Donroy Ferdinand Anne Gathuo Anne Kottler John Lynch Thomas Manning Timothy McMahon Gerard Morales Christopher Palermo Christopher Peris Ralph Rondinone, Jr. Robert Sigel Clyde Talley Donna Truex Dolly Vazquez
Chief Information Officer Jonathan Miller Director of Family Support Networks Paul Carey Director of Residential Services Michael Collins Director of Outpatient Services Evan Graber Director of Education and Employment Services Kristin Mayotte Director of Marketing, Communications, and Development Amy McCarthy Director of Human Resources Laura Peterson Director of Community-Based Services Ann Toomey-Doane Director of Quality Management Elaine Waters-Daverio
Board Emeriti George Bernardin Marilyn Bieksha Susanne Blatt William Gardiner III Georgia Griffith Patricia Harmon Gary MacConnell Mary Elizabeth McGrath Douglas Meystre Laurance Morrison Sally Schenck Edmond Tinsley Bruce Wells Wallace Whitney, Jr.
Licensures, Accreditations And Memberships • • • • • • •
Association of Behavioral Healthcare Children’s League of Massachusetts Council for Opportunity in Education Council on Accreditation, Inc. Department of Early Education and Care Licensed as a Child Placement Agency Department of Elementary and Secondary Education Investing in Girls Alliance
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Licensed Mental Health and Substance Abuse Clinic Massachusetts Association of 766 Approved Private Schools United Way of Central Massachusetts United Way of Southbridge, Sturbridge, and Charlton, Inc. Worcester Area Chamber of Commerce
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Y.O.U., Inc. 81 Plantation Street Worcester, MA 01604 508-849-5600
E D U C AT I O N ■
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RESIDENTIAL CARE
www.youinc.org