Welcome – Getting started with Library, Print, IT and AV Media services

Welcome Getting started with Library, Print, IT and AV Media services at York St John University

Library & Learning Services

Innovation & Technology Services

WELCOME

CONTENTS 3 How to Contact Us 3 Welcome to Fountains 6 Opening Hours 6 Your Safety and Security 7 Finding a PC, iMac, or a Place to Study 8 Using the Library: Top Tips 8 Finding Resources 9 Information Resources 9 Accessing Resources 10 Digital Training 11 Academic Liaison Librarians 12 Search Success 12 Referencing 13 Specialist Subject Resources 14 Print Services 15 Extra Resource Access 16 IT Accounts 17 Connecting to WiFi 17 Accessing Your Email 18 Free Microsoft Office 19 Stay Safe Online 20 Code of Conduct 21 Copyright and IT Policies 22 Always Happy to Help

WWW.YORKSJ.AC.UK/LIBRARY

HOW TO CONTACT US

WELCOME TO FOUNTAINS

Library & Learning Services Student Life

Our knowledgeable and friendly staff are on hand to help

York St John University

and offer guidance on any aspect of the Library, Print, IT

Lord Mayor’s Walk

or AV Media services.

York YO31 7EX

Library & Learning Services and Innovation & Technology Services (ITS) are based in the Fountains building. Here,

T: +44 (0)1904 87 6696

you can find the Library, open-access PCs and iMacs,

E: ile@yorksj.ac.uk

IT teaching rooms, and specialist IT suites for Film & TV

@YSJLibrary www.yorksj.ac.uk/library

editing and Languages & Linguistics.

Fountains is also home to Fountains Lecture Theatre (FT002), the Yorkshire Film Archive, and Costa.

->

ITS York St John University Lord Mayor’s Walk York YO31 7EX T: +44 (0)1904 87 6696 E: ile@yorksj.ac.uk @YSJITAlerts

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WELCOME

All three floors of Fountains are open 24/7

Fountains Ground Floor The Ground Floor is open 24/7 year-

—— DVDs

round, and is a space where you can

—— CDs

study alone or in groups.

—— Printers/copiers —— Group study areas

You’ll find a range of services on the

—— Project workspaces

Ground Floor, including:

—— Self-service reserved items —— Key texts (aka Quick Access Texts)

—— The Service Desk – your first point of contact for all Library and IT queries

—— Print journals —— Newspapers

—— Self-issue points

—— Refreshment vending machines

—— Self-service return point

—— Stationery vending machines

—— Self-service laptop lockers

—— Boiling water tap

—— Quick-access Library Catalogue

—— Lockers for personal belongings

search kiosks —— Open-access PCs and iMacs

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WWW.YORKSJ.AC.UK/LIBRARY

Fountains First Floor The First Floor of Fountains is open

Books on the following subjects can be

24/7 year-round, and is equipped with

found on the First Floor:

open-access PCs and iMacs, and a range of areas for individual or group study,

—— Computer Science

including a Group Study Room. There

—— Education

are also self-issue points and printers/

—— Languages & Linguistics

copiers.

—— Philosophy —— Psychology

The First Floor is home to the School

—— Social Sciences

Library, the Languages Resource Area,

—— Theology & Religion

the Oversize collection (all subjects) and specialist IT suites.

Fountains Second Floor The Second Floor of Fountains is open

Books on the following subjects can be

24/7 year-round. This is our Silent

found on the Second Floor:

Study floor and is suitable for individual study only. You will find printers/copiers

—— Arts

located outside the silent area.

—— Business Management —— Geography

The Second Floor is home to the Law

—— Health

Library, the Digital Skills Training

—— History

Room, the Rees-Williams Collection

—— Law

of Georgian, Victorian & Edwardian

—— Literature

Children’s Books, the University

—— Mathematics

Archives, Music Scores, the Linguistics

—— Music

Lab, and our Student Kitchen.

—— Science —— Sport

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WELCOME

OPENING HOURS All three floors of Fountains are open 24/7 for self-service and study space.

Please remember to carry your

Staffed hours vary between term time

Student ID card at all times.

and vacation – up-to-date information

Between 6.00pm and 8.00am

can be found on the website and through

you may be asked to show your

signage and printed materials available in

Student ID card to Security when

Fountains.

entering the Library. If you don’t have your ID card, we’re sorry, but you won’t be able to come into the building.

YOUR SAFETY AND SECURITY We take your safety and security seriously. We ask that you don’t leave bags unattended in Fountains – unattended items will be removed from the building.

There are lockers available so that you can keep personal belongings and valuable items safe. Please ask at the Service Desk about obtaining keys to these lockers.

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WWW.YORKSJ.AC.UK/LIBRARY

FINDING A PC, IMAC, OR A PLACE TO STUDY There are around 500 open-access PCs

Fountains is home to a range of specialist

and iMacs in Fountains, Holgate, and De

computing suites for students on related

Grey, a number of which are available

courses, including the Languages &

24/7. You may also use PCs in IT Teaching

Linguistics Labs, Film Edit Suite, and

Rooms in Fountains when these aren’t

Computer Science Lab. There are a

booked out for classes – please check

number of specialist areas available within

availability with Service Desk staff, or on

each School, such as Biomechanics,

the timetable posted by the door to each

Design & Technology, Music, Film & TV,

classroom.

Psychology, and Physiology.

There are 70 laptops available to borrow

All student PCs and iMacs feature the

from the laptop lockers in Fountains and

Student Desktop, which gives you access

Holgate, all at ground floor level. At the

to the full range of student applications

Nestlé Rowntree Park Sports Campus,

such as Microsoft Office 2016, as well as

there are 36 short-loan laptops available

access to your University OneDrive file

to borrow from the laptop locker provided

storage area.

there. We also have a number of iPads available for you to borrow; you can book

If you want to be sure of a space to study,

these using the Media Loans service (see

try quieter times in Fountains (eg before

page 13) and collect them from the

10.00am or after 5.00pm), or check our

Service Desk in Fountains.

study spaces in Holgate.

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WELCOME

USING THE LIBRARY: TOP TIPS 01

You need your student ID card

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There are self-issue points

and Library PIN in order to

throughout Fountains; use these

borrow items – your “borrower

to borrow items.

number” is the long number on your card.

04

To return items, use the Return Point on the Ground Floor.

02

You should change your Library PIN straight away by visiting your

05

If you need an item which is on

Library Account online – head to

loan, you can place a reservation

the Library web pages to do this.

for it. You’ll receive an email once

Only use your preset PIN to log in

the item is ready to collect.

the very first time, then change your PIN to something personal and memorable.

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For information on borrowing, renewing and more, see the Library web pages.

FINDING RESOURCES The Library & Learning Services web pages are your gateway to our print and electronic resources. Use the Library Catalogue on our pages to look for books, articles, journals, DVDs, music scores and more.

Search Success will help you to get started with finding resources (see page 12).

You can also access Reading Lists for your course via our web pages.

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WWW.YORKSJ.AC.UK/LIBRARY

INFORMATION RESOURCES During your studies you will be expected to use a wide variety of resources to find the information you need for your assignments. This may be new to you, but there is lots of help available on our web pages and from our subject specialists to help you decide on the best resources for your subject.

ACCESSING RESOURCES You will need your University username and password to search for and access many of the resources available through our web pages. The majority of our resources can also be used when you are off campus, using your University username and password.

If you have a question about accessing a resource, you can email us or visit our pages.

E: ile@yorksj.ac.uk www.yorksj.ac.uk/library

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WELCOME

We have a team of subject specialists who can work

CONTACT DIGITAL TRAINING

with you to develop your

Annette Webb

skills. These include

Ian Staite

the Digital Trainers and

Julia Payne

the Academic Liaison Librarians.

E: digitaltraining@yorksj.ac.uk W: www.yorksj.ac.uk/library -> Digital Training

DIGITAL TRAINING The Digital Trainers can help you develop

The Digital Trainers can offer one-to-one

the IT skills you need to produce high

or small group tutorial meetings and,

quality assignments. Our trainers can

if you are off campus, can offer help by

provide advice on:

email and remote (eg Skype) sessions.

—— Microsoft Office applications (eg

Microsoft Office Specialist

Word, Excel, PowerPoint, etc) —— Our virtual learning environment, Moodle

Our Digital Trainers can help boost your CV and get official recognition for your

—— E-portfolios on Mahara

Microsoft skills. Email Digital Training, or

—— A huge range of software support

check online for more information.

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WWW.YORKSJ.AC.UK/LIBRARY

CONTACT YOUR LIBRARIAN Rachel Hogg

Criminology; Law; Police Studies; Sociology

Katherine Hughes

Creative Writing; English Literature; Geography; Media & Film Studies

Jane Munks

Business; Counselling; Psychology

Ruth Patterson

Biomedical Science; Occupational Therapy; Physiotherapy; Sport

Clare McCluskey-Dean

American Studies; Children, Young People & Families; Early Childhood Studies; Education Studies; History; Liberal Arts Foundation Year; Politics; Primary Education; Religion & Philosophy; War Studies; Youth & Community

Thomas Peach

Computer Sciences; Data Science; Design; Drama, Theatre & Dance; Fine Art, Photography & Illustration; Languages, Linguistics & TESOL; Mathematics; Media Production; Music; Music Production

E: academicliaisonteam@yorksj.ac.uk W: www.yorksj.ac.uk/library -> Subject Help from Your Librarians

ACADEMIC LIAISON LIBRARIANS The Academic Liaison Librarians can provide expert assistance to help you get

—— Referencing and help with academic integrity

the most from the Library. They advise on: You’ll see the specialist Academic Liaison —— What kind of information you need for

Librarian linked to your subject area as

your essay, presentation, project or

part of your course, but you can also book

dissertation

an appointment with them for focussed

—— Which resources you should use to find appropriate information —— Searching effectively to find the

support. For help with other aspects of study skills, such as essay writing and time management, please contact Study

best information for you in the most

Development.

efficient way

E: studydevelopment@yorksj.ac.uk

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WELCOME

SEARCH SUCCESS Search Success is here to help you

Make the most of the useful hints,

develop a range of skills that you’ll

tips, and examples made available

be able to call upon in the workplace

in Search Success by visiting the

and throughout life, long after your

Library web pages.

time with us has reached an end.

Use this guidance to upskill how

www.yorksj.ac.uk/library

you search for, find, and evaluate

-> Search Success

information, as well as finding help with referencing.

REFERENCING Referencing is a way of acknowledging

Your Academic Liaison Librarian (see

that you have used ideas and work

page 11) can give you advice on

belonging to someone else. You’ll be

referencing, including the referencing

expected to reference your work whilst

tools and software that you might find

studying at York St John University. You

useful.

might need to reference: Our reading lists can also be set to display —— books

items in your preferred citation style,

—— journal articles

including: Harvard; APA; MHRA; MLA; and

—— web pages

OSCOLA.

—— video clips —— newspapers

You can also access help via our referencing pages:

… amongst other types of resources.

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www.yorksj.ac.uk/library -> Referencing

WWW.YORKSJ.AC.UK/LIBRARY

SPECIALIST SUBJECT RESOURCES As well as specialist labs located within your School and in Fountains, you’ll find

Media Loans

a large range of online specialist subject

Alongside these online resources, a range

resources dedicated to specific subject

of audio-visual (AV) equipment for use

areas, including:

with coursework etc is available for you to borrow through our Media Loans service.

—— Anatomy TV: 3D interactive models of

Equipment and services include:

human anatomy —— Archives Unbound: 290,000+

—— iPads (7-day loan)

primary-source historical documents,

—— Camcorders (HDD/SD memory)

from women’s studies to military

—— Audio recorders

history and beyond

—— Public address system

—— Box of Broadcasts: aka BoB, a

—— Laser pointers

streaming and recording service for all

—— Overhead projectors

Freeview channels

—— Digital still cameras

—— Gale Literary Sources: research authors and their works, as well as

To borrow any of this equipment, access

literary movements, works, criticism

Media Loans either with Apps Anywhere,

and analysis

or directly through the Media Loans

—— Global Newsstream: global news content from 1980 onwards —— IEEE Xplore: scientific and technical

booking page. You’ll need to sign in using your usual University login details. Further step-by-step instructions are available

content of full-text documents,

through the University website by

from the Institute of Electrical and

searching “booking media equipment”.

Electronics Engineers

medialoans.yorksj.ac.uk

—— LexisLibrary: provides access to legislation, UK case law, UK law

All the usual policies and procedures (see

journals and UK newspapers

page 21) apply when borrowing AV

—— LinkedIn Learning: online courses to

equipment.

further boost your CV

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WELCOME

PRINT SERVICES Printing facilities are available throughout

and at Holgate reception. As well as

Fountains, and our Print Services team

providing access to photocopying and

are based at the Service Desk. The team

scanning, you can also link your student

can help with:

ID card to these devices for quick logging in – see nearby notices for how to do this.

—— Printing —— Photocopying

The Print Services team operate a

—— Stationery

vending machine on the Ground Floor

—— Print credits

of Fountains which sells many products,

—— Document and dissertation binding

including pens, blank disks, batteries,

—— Laminating

sticky notes, sticky tape, memory sticks,

—— Scanning

highlighters, glue sticks and notepads. A small range of items is also available for

As a student of York St John University,

purchase from the Service Desk.

you can print to any of the printer/ copier devices situated throughout the

If you need help with any aspect of Print

University campus. They are available on

Services, please ask at the Service Desk.

every floor of Fountains (see page 4),

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WWW.YORKSJ.AC.UK/LIBRARY

EXTRA RESOURCE ACCESS Inter-Library Loans (ILLs)

Accessibility Support

The Library aims to stock the majority

If you have additional support user needs,

of resources for course requirements.

we can help. Once you’ve registered as an

Where there are items that you require for

Accessibility Support user at the Service

your studies that are not held by us, our

Desk, we can provide:

Inter-Library Loan (ILL) service may be able to obtain books and journal articles from other libraries for you free of charge.

For more details or to place a request, see

—— Increased number of Library items you can borrow —— Accessible copies of books and

ILLs on our web pages.

journal articles for students with a

www.yorksj.ac.uk/library

qualifying disability

Postal Loans Our Postal Loans service provides items by post to users who are not City of York

—— Book request service —— Self-service conversion service to create documents in accessible formats —— Specialist equipment and software

residents. Search the University site for “postal loans” for more information.

SCONUL Access We participate in SCONUL Access, allowing you to visit other university

www.yorksj.ac.uk/library -> Accessibility Support

Researchers

libraries for reference purposes; some

We offer a number of services for research

may also allow you to borrow their items

students. Please contact your Academic

to take home, depending on restrictions.

Liaison Librarian (see page 11) who

SCONUL Access can be helpful if, for

will be able to give you bespoke guidance.

instance, you are part-time or away on placement. It’s advisable to visit SCONUL Access online to check these details. www.sconul.ac.uk/sconul-access

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WELCOME

IT ACCOUNTS As a student, you will have been given

You can also use your University email

a username and set your own password

address and password to gain access to

when you enrolled online with the

our free WiFi (eduroam) and Office 365

University.

services.

If you have forgotten your password, you

For help with connecting your equipment

can reset it by completing the “Forgotten

or using the IT facilities, there are a variety

Your Password” form online. (Alternatively,

of ways you can access support:

you can visit the Service Desk on the Ground Floor of Fountains.) intranet.yorksj.ac.uk/changepassword

—— Visit IT via the Library web pages: www.york.ac.uk/library —— Raise a self-service ticket via our

With your IT account, you will be able to

Job Logging system – search the

log on to any of the open-access PCs

University website for “job logging”

and iMacs in Fountains and Holgate. Your

—— Email us at ile@yorksj.ac.uk

account also gives you access to online

—— Or visit us in person at the Service

Library resources, email, Moodle (our virtual learning environment) and MyYSJ.

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Desk in Fountains

ILE@YORKSJ.AC.UK

CONNECTING TO WIFI You can connect your devices to our

participating in the eduroam service,

wireless network in a number of locations

you will be able to use your York St John

across the main campus and the city

University credentials to connect to the

of York. Use your full University email

WiFi service there too.

address and usual password to log in.

When connecting for the first time, you may need to accept a certificate. More

Please note: Whenever you

help on connecting to our network is

change your University password,

available online – simply search the

all devices (phones, laptops, etc)

University website for “eduroam”.

connected to eduroam WiFi will each need the WiFi password

The eduroam service is available

manually updated to match. If this

internationally, which means that if

isn’t done, your University account

you are visiting another institution

may become locked.

ACCESSING YOUR EMAIL You’ll receive your York St John University

To access your University email, there is a

email address shortly after your

webmail link on the student homepage, or

enrolment is complete.

you can go direct to the Outlook web app. www.yorksj.ac.uk/students

The format of student email addresses is

outlook.office.com

firstname.lastname@yorksj.ac.uk, whilst firstinitial.lastname@yorksj.ac.uk is used

To connect your University email account

for staff.

to your own device, the simplest method is to download the free Microsoft Outlook app from your device’s application store.

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WELCOME

FREE MICROSOFT OFFICE Did you know that, for as long as you are a student of York St John University, Microsoft Office is available free for you to download and install on up to 5 PCs and/or Macs?

To access your free copies of Office, visit the Microsoft Office portal and sign in with your full York St John University email address and password.

With Office 365, you can store documents online and work on them in the browser from any computer. So long as you are connected to the internet you are never tied to one particular computer or location. portal.office.com

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ILE@YORKSJ.AC.UK

STAY SAFE ONLINE Remember, no-one from the University

The advice for avoiding these phishing

will ask you for your password. If an email

scams is very simple:

asks you for your University password, do not reply – instead, please forward the email to us and let us know what has

Delete all emails exhibiting

happened.

phishing characteristics. If you

E: ile@yorksj.ac.uk

are worried that the message may

How can I spot and avoid scams?

be genuine, we advise that you phone or otherwise contact the organisation to ask them if they have sent you this message – but

The following are all common scams (also

do not do this by replying to the

known as phishing):

suspicious message.

—— An email asks for personal information or asks you to click on a link and enter

Some genuine emails may have links in;

personal information into a web form

for instance, to inform you that a file has

—— An email purporting to be from an

been shared with you on OneDrive. The

organisation with which you have an

best practice is to ignore the links in the

account starts ‘Dear valued customer’

email, and instead go directly to OneDrive

instead of using your name

and access the file there.

—— An email is of a frightening nature, such as ‘Your account will be closed

If you think that your University password

unless you enter your password and

has been disclosed because your

username’

computer has been compromised, you

—— An email includes an order confirmation for an order you haven’t

must change your password immediately. intranet.yorksj.ac.uk/changepassword

placed and asks you to enter your card details to cancel the order

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WELCOME

CODE OF CONDUCT

The Code of Conduct applies throughout Fountains, and is in place so we can provide a pleasant and safe environment for everyone to work in.

—— The open-access area of the Second Floor is for silent study.

—— Respect each other and the staff who work in Fountains.

—— All food and drink, hot or cold, is allowed on all floors.

—— Keep the environment clean and tidy; put your litter in the bins provided.

—— The PCs in Fountains are there

Remember, this is your space to work and study, so let’s work together to keep it clean and tidy and a good place to be.

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to help you work and study. If you are not working at your PC, please vacate it to allow others to use it.

—— You will be asked to leave if you behave inappropriately, and disciplinary action may be taken. We maintain a policy of three strikes and you’re out.

WWW.YORKSJ.AC.UK/LIBRARY

COPYRIGHT AND IT POLICIES Wherever possible, our aim is avoid restrictive policies and regulations; nevertheless, the University is bound to some regulations, both legislatively and as a result of our licensing conditions.

It is your responsibility as a user of the University’s systems to familiarise yourself with these policies and ensure that your use does not breach regulations. If you have any questions, the Service Desk is your first point of call for help.

Copyright

IT Acceptable Use Policy

All photocopying, digital copying,

By using your IT account, you are

scanning and reuse is subject to UK

confirming that you have read,

copyright law, and notices are displayed

understood and accepted the terms of

by all printers and photocopiers in

our IT Acceptable Use Policy. This can be

Fountains.

found online by searching the University site for “acceptable use policy” or “aup”.

Further information about copyright can be found on the Library web pages – simply search the University site for “copyright”.

If you have any questions or concerns about copyright, then please email our Copyright & Licences Officer.

E: c.beswick@yorksj.ac.uk

It is your responsibility to familiarise yourself with these policies.

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WELCOME

ALWAYS HAPPY TO HELP For further help with finding resources, referencing, printing, or assistance with IT-related matters, such as accessing email or resetting your password, please get in touch by email, or by using any of the details listed on page 3.

E: ile@yorksj.ac.uk

HUSH

@YSJLibrary

Our staff monitor the sound levels in the

From finding books to IT issues, you can

building regularly, but if your study is

ask the Library for help on a range of

being disturbed, then you can contact us

topics using Twitter.

quickly and anonymously to let us know.

You can tweet us throughout term time Just text us the word HUSH and follow

9.00am–10.00pm, Monday to Friday.

with your message, including where in the Library you are. We’ll pop up and discreetly ask the people involved to lower their voices.

Text HUSH and your message to 81025.

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@YSJLibrary

WWW.YORKSJ.AC.UK/LIBRARY

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Library & Learning Services Student Life York St John University

“Welcome” © 2019 Student Life and ITS at York St John University

Lord Mayor’s Walk York

This booklet can be provided

YO31 7EX

in other formats; let us know of your requirements.

T: +44 (0)1904 87 6696 E: ile@yorksj.ac.uk www.yorksj.ac.uk/library

ITS York St John University Lord Mayor’s Walk York YO31 7EX T: +44 (0)1904 87 6696 E: ile@yorksj.ac.uk

@YSJLibrary @YSJITAlerts @YSJLibrary