ZABEEL MANAGEMENT ACADEMY
Certified
EXECUTIVE Secretary / Administrator UNITED ARAB EMIRATES MINISTRY OF EDUCATION
PROFESSIONAL
EXECUTIVE SECRETARY OFFICE ADMINISTRATOR
EXECUTIVE Secretary – INTRODUCTion: Operational and Business management is growing exponentially and there are high demand for multitalented secretaries with expertise in a range of skills.
Definition “ A secretary shall be defined as an executive assistant who possesses a mastery of office skills, demonstrates the ability to assume responsibility without direct supervision, exercises initiative and judgment, and make decisions within the scope of assigned authority” (Webster’s new world Secretarial handbook, Prentice-Hall, New York,1989,p.4) Learning from a well reputed institute, is what every executive desires. The Executive Secretary/Administrator Training Course offered by Zabeel Institute ensures that our students gain expertise practical and theoretical knowledge, along with efficient administration and secretarial skills, which helps them to be successful in any industry, thereby increasing their career opportunities.
COURSE Objective The Objective Of the course is to provides a comprehensive education and enhance the knowledge of those candidates who are in general administration, projects , secretaries etc. By completing the Professional executive Secretary course, students will understand: Duties of administrative assistant, time management, Scheduling appointments, Organizational structure, Minutes, Memorandums, Improve office efficiency, handle office stress, handle work related problems, Oral communication, mail processing, understanding the technologies in the office, record management, plan for meetings, Conferences, supporting your Manager, Diary Management, Streamlining the office, business skills Communication & business writing skills, Office Administration.
Certification Benefits A professional certification shows employers, clients and associates that you are committed as a professional and that you have an internationally recognized mark of excellence. • Capability to assume greater responsibility • Career advancement • Increase in confidence and self-esteem
• Recognition and respect from employers & peers • Potential pay and bonus increases • Greater assurance of employability
COURSE Coverage MODULE 1: ExeCUTIVE Secretary Level 1
Level 2
ExeCUTIVE Secretary/Office Administrator (18 Hrs.) 1: Office Management
2: Skills for Administrative Assistants
3: Business Documentation Skills
4: Business Correspondence
Advanced Management Skills for Executive Secretaries/Office Administrators (12 Hrs.) 1. Organizational Planning 3. Advanced Administration
2. Advanced Communication 4. Team Skills
MODULE 2: E-Office for EXECUTIVES. MODULE 3: DOCUMent Control.
Other COURSES SUITable for ExeCUTIVE Secretaries: Shorthand Financial Accounting
Business English Presentation Skills for Executives
Detailed COURSE Content level 1.1: Office Management Overview for the New Administrative Assistant Why Are You Needed? What Do Employers Want? Interview Tips Your Apprenticeship Daily ROUTIne Your Office Office Supplies Work Planning Your Employer’s Office Telephone Usage Telephone Manners Taking Messages Protecting Your Employer Telephone Etiquette Tips Telephone Companies Domestic Information Special Calls Answering Services
Your Workstation Reference Works Dictation and Transcription The Intangibles
Taking and Transferring Calls Screening Calls Courtesy Often-Used Numbers Domestic Long Distance Calls International Long Distance Calls Voice Mail Etiquettes
Mail Services and Shipping Beyond a Letter and a Stamp Addressing for Success How Your Company Can Receive the Benefits Postal Automation: Encoding for Business Mailers Metering Packaging U.S. Postal Service Mail Services Forwarding First-Class and Other Mail Other Special Mail Services Information on the Internet Alternative to the USPS Travel Arrangements Today’s Business Traveler Doing It Yourself Using a Web-Based Travel Service The Itinerary International Travel International Currencies
Getting the Trip Underway Transportation Reservations Using a Travel Agency Before-the-Trip Checklist Time Zones
Meetings
Anatomy of a Meeting Types of Corporate Meetings Scheduling Meetings Meeting Agencies Meeting Minutes Conferences Scheduling Meetings Using Microsoft Outlook’s Calendar
Time Management Overview of Time Management Maintaining an Active List Keeping a To-Do List
Controlling Procrastination Creating Action Plans Scheduling
Keeping ACCURATE Records A Critical Duty Basic Filling Systems
Getting Ready File Cabinets
Level 1.2: Skills for Administrative Assistants YOUR FUTURE
Growing as the Company Grows Upgrade Your Skills Finding a New Job The Interview
Learn About the Business Recognizing a Time for Change Your Resume
Presentation Skills Why Make Presentations? Delivering Your Presentation
Preparing Your Presentation Group Presentations
CommUNICATIons Skills Giving Feedback Nonverbal Communications
Listening Interviews
Office Management and SUPERVISION The Role of the Office Manager Conflict Management
Building Trust with Your Team
Level 1.3: BUSINESS DOCUMentation Skills The BUSINEss Letter Appearance Parts of a Business Letter Contents A Last Look Routine Letters Paper Selection Labels Other Written CommUNICATIONS Reports Report Templates Tables
Paragraphing Beginning the Letter Closing the Letter Letters written by the Administrative Assistant Interoffice Memorandums and E-Mails Envelopes
Documenting Sources Press Releases Editing and Proofreading
Forms of Addresses Some Additional Guidelines Legal DOCUMEnts and Terms Grammalogues Notary Public Forms Agreements and Contracts Glossary of Legal and Real Estate Terms
Document Formats Codicils to a Will Proxy
Level 1.4: BUSINESS Correspondence Grammar
The Parts of Speech Verbs Adverbs Prepositions Articles, Determiners & Quantifiers
Nouns Adjectives Pronouns Conjunctions Interjections
LANGUAGE Usage and Style Sentence Subject Subject-Verb Agreement Objects Modifier Placement Prepositional Phrases Absolute Phrases Gerund Phrases Clauses Sentence Variety Modifier Placement Sentence Types Transitions Phrases and Words to Omit Unbiased Language
Subject-Verb Inversion Predicates Complements Noun Phrases Appositive Phrases Infinitive Phrases Participial Phrases Sentence Fragments Resumptive and Summative Modifiers Other Ideas on Sentence Variety Compound Sentences Avoiding Redundancies Clichés
Common English Usage Problems Language: Key to Your Success Correct Usage Dangling Participles
Verbose Expressions Problem Pronouns
Spelling
Dictionary Uses Plurals The Suffix Irregular Spelling Capitalization Confusing Homonyms American English and British Differences Compound Words and Hyphenation Negative Formations Commonly Misspelled Words
PRONUNCIATION Perfecting Your Speech
Words List
PUNCTUATION Purpose of Punctuation The Comma The Exclamation Point The Colon
The Period The Question Mark The Semicolon Quotation Marks
Italics The Dash Parentheses The Hyphen
The Apostrophe Ellipses Brackets The Slash
Words or Figures? Time The Hyphen Dimensions Percentages The Abbreviation for Number Roman Numerals
Dollars and Cents Dates Ages Weights and Measures Page Numbering Plurals of Numbers
NUMerals
Level 2: Advanced Management Skills for EXECUTIVE Secretaries/Office Administrator Level 2.1: Organizational Planning Critical thinking and decision making Communicating mission and values
Strategic planning Allocating resources
Level 2.2: Advanced CommUNICATION Nonverbal Legal issues
Presentation techniques Professional protocol
Level 2.3: Advanced Administration Mentoring and training Coordinating projects
Conducting research Delegating and empowering
Level 2.4: Team Skills Team building and leading Resolving conflict
Group problem solving Conducting meetings
MODULE 2: E-Office for EXECUTIVE Secretary
Keyboard Speed Development Advanced MS Word (Text Production, Word Processing and Graphics) Advanced MS Excel (Spreadsheets, Charts and Graphics) Microsoft PowerPoint (Computerized Presentations) Disk and file management (Microsoft Windows) Usage of Internet E-mail using Microsoft Outlook
Effective utilization of Microsoft Office Applications in a modern office. Desk Top Information Management using Microsoft Outlook 2003. PC Hardware familiarization, Local Area Networking & Internet sharing techniques. Trouble shooting of common errors in Windows and applications. Do it your self / Data back up solutions / Live assignments.
MODULE 3: DOCUMENT Control Storage:
Where will we keep our documents? How much can we spend to store them?
Retrieval:
How can people find needed documents? How much time can be spent looking for them? What technology options are available for retrieval?
Filling:
How do we organize our documents? How do we ensure documents are filed appropriately?
Storage:
How do we protect against the loss, tampering or destruction of documents? How do we keep sensitive information hidden?
DISTRIBUTION:
How do we get documents into the hands of people who need them? How much can we spend to distribute the documents?
OUR Accreditations: UNITED ARAB EMIRATES MINISTRY OF EDUCATION
